Jessica at Premier Collision was the excellent from start to finish! Jessica was amazing with customer service, keeping me up to date, and dealing with a horrible insurance company. Jessica made the process smooth and was great at communication. If you ever go to premier ask for Jessica!!

Would not recommend. They had my car for 5 months. We actually sold the car to a dealer before it was finally fixed. Did not communicate unless we contacted them and all we heard was thanks for your patience. Can’t comment on the quality of work because we never saw the car after it was finally finished.

Awful place. Bad people. Bad customer service. No sense of customer needs or focus. They are rude and unprofessional. If you are from the area go elsewhere! If you are visiting town and your vehicle is drivable …. Make sure you take it elsewhere when you are back home. You will regret trusting your car with these con artists. They had my vehicle for over 3 weeks and they still weren’t able to tell me when parts would come in or give an estimate of how long the repair would take, I was initially “helped” by Karen (Yes! She was a right Karen). I ended up having to escalate to Connie who is the body shop “manager” and she had the Audacity to tell me that my car has no priority and that she couldn’t provide me with an estimated time of completion because “they have over 50 cars waiting before mine to be worked on”. At this point she offered to cancel the repair with them and she let me know I could cancel the order of parts before the end of the following week. Which I did on Wednesday (within the timeframe I was asked to let them know by) and she still went ahead and charged restocking fees. Connie is for con artist. Either way, I wasn’t at fault so ultimately the other parties’ insurance paid for all those fees but there’s a lot to be said about integrity and values for this place.

The Team works hard to achieve 100% customer satisfaction.Thank you.

I only called to schedule a repair estimate but over a few days, it was the nicest experience Ive had. I cant begin to tell the story details but I was having a hard time, not working, needing an estimate but having to cancel if I was offered temp work. The day I called, I broke down and cried. Fast forward a week and they fit me in and it was the best decision I made to go there. Thank you so much to Sheena, who went so beyond the efforts of customer service. The same appreciation goes out to Jessica who was the one that agreed to squeeze me in and she greeted me as soon as she realized who I was. Both these ladies are a pure example of kindness, understanding and consideration for others. The world needs more of this kind of human interaction!

Where do I start... Karen was the first smiling face when i arrived at 8am. unbelievably professional and extremely thorough! this is what service should be like. excellent job someone give her a raise. Then i made my way inside to sign papers with sabrina who had a huge smile and was quick and efficient as well. overall a 10 ⭐ experience. Great job geico/cadillac

Perfection! Impressed with the collision damage repair this shop provided. Karen P is excellent, and is extremely knowledgeable. Repairs were communicated in a detailed fashion and took a little while, but worth the time. Highly recommend if youre looking for perfection and not just a quick fix.

Diane Short was A+ in my book. Got into a really bad accident in early June, was hit on the driver’s side by a large vehicle. Not only on the physical injury, I was really worried about the major repairs that were needed on my vehicle. As soon as my SUV arrived, the communication and Premier’s follow through gave us confidence in the process of what needed to be done. The repairs and finish work came out very nice and I will say the results were and still are professionally done and look great.

Thank you Premier Collision of Sarasota for being there when I needed you & for taking such good care of me & my Cadillac. You guys rock!!!

So far...extremely nice people, helpful, and very knowledgeable. I am reserving my FULL opinion until work has been performed on my vehicle, and I am advised of the work performed.

Excellent service, QUALITY workmanship and a friendly, knowledgeable staff. The entire process, including car rental, was smooth and painless. If you need collision service, I highly recommend Premier Collision. You wont be disappointed.

I own a Porsche and wanted to make sure it was repaired correctly. They did excellent workmanship, and got everything 100% right. Connie was extremely accommodating and made sure that I was pleased. When driving a high end car, make the right choice and go see Connie. You will NOT be disappointed!!!!!

Dropped off my Audi S3 and had it back in 4 days even with the holiday season. Car is good as new, the paint matching and blending done to the nearby panels was perfect (having a white vehicle this is concerning when getting done), you couldn’t tell it’s ever been touched.Highly recommend, the staff was polite and effective and communicated with the insurance company (and I) throughout. Definitely the place to go if you want things done right.

The customer service at premier collision is fantastic! They kept me up to date on the repairs for my truck. They even sent me a link to keep track of the progress and expected pick up time! My truck came out looking like new, good detailing job and everything! I will be referring my friends to premier collision for repairs and etc. Karen and the whole collision team are out of this world. 100% recommend.

Skilled auto body workers, but suffer from an ethic borne of insurance claims writers—“do only what we pay u for!” The model sacrifices professionalism; that which is in the details.In summary, your car will come back w the damage repaired and painted, but the entire part—fender, hood, bumper cover, etc.—may not be prepped and painted w the same skill and attention to detail as was applied to the damaged area. The attitude—“We did what the insurance company paid for”—leaves ur car unfinished and devalued.The results: u will have an unfinished part on ur car, and buyers for it will likely choose another’s offering after they see urs.In most cases, this can be avoided by the 5’ it takes to sand n’ smooth over rough areas of the damaged part, unseen w/o careful examination, and applying the paint method used on the damaged area. The decision by Premier (and others) risks the customer service most talk about, devalues ur car, and encourages reviews like this one.As w all work done on ur personal property by trades, u must practice effective oversight—know what they will do, their method of completion, the result they expect (in specific terms) and their willingness to stand behind the work. The answers to these questions will likely qualify trades people as equal to ur expectation or professionals in their trade.Premier (would) not fully disclose their work on my car, which I allowed them to work on by the recommendation of the dealer for our very expensive and unique brand. Our insurance carrier (and its claims Dept) was a weak sister.The net: I had to find another auto body shop to finish the job.

I took my Rogue SUV to fix my front bumper. They did an excellent job.

The entire staff at Premier is so friendly and professional and I am sure it is due to the culture of the company and the guidance of the manager, Concetta Schultz. All the work is lifetime guaranteed and of the finest quality. Great collision center.

Super quick service & friendly reps - both collision center & Enterprise Rental - thanks Diane & Matt!! Love that they have the rental car service on site - made everything so fast & smooth - I was in & out in less than 15 mins!!!

They exceeded my expectations! Very professional, well organized and customer focused team. They communicated every step and delivered a high quality repair as promised.

Was awesome!

I was very happy with all the staff who took care of my needs. Everyone was very professional specially the collision manager Concetta. Thank you so much!

We strive for all of our clients to have a 5 star experience!

Extremely knowledgeable and high quality work!

Great company and very friendly staff! A +++ all around!!

Great service, friendly staff. Had some repainting done on my VW and the work was excellent.

Very good experience

When you need us most, we are here to restore your vehicle to pre accident condition.We also work with all insurance carriers..Stop in and ask for me..

Fixed my jeep.