They made it easy to get a payday loan when other places may have asked for more paperwork/verification

Got payday advance for my monthly Social Security disability fairly easy there, good customer service too! My only complaint is that when my bank Wells Fargo was sent a check from this place to autopay my loan the lady at Checkmate had me go to Wells Fargo (they have same bank I guess) & have them print a copy of their check, seemed odd. Anyways other than that no complaints & would recommend.

Ive been using this place for 3 years now and have had very little trouble, until today.I got a check in the mail from my oral surgeon, apparently they overcharged me for the anesthesia with my insurance for my wisdom teeth removal. I havent received the check in months though because they had my address wrong by 1 digit which was clarified recently and they sent the check to me with the right address but it wasnt reissued so it remained with a date from months ago, though it has no expiration date.I walk in to see a face Ive never seen. She says she only works there one weekend out of the month. Friendly and such, the check seems in order and she stamps it. Then she looks at the date of the check and says she has to call her DM to approve it. Approval was denied because of the date, even though there was no expiration date! Even though she already stamped it, rendering the check useless! It was a Union Bank check directly linked to one of their accounts, I couldve gone to them afterwards and gotten the money with no problem. Except now I have a worthless check and have to go through the hassle of reissuing the check.The only reason this isnt a 1 star is because I really really like the other employees I see regularly. They are friendly, hard working, and this person was friendly too, but this is some screw up.

I dont normally leave a review, but this is the second time Ive come in and this little brunette (without the glasses) has had a pretty nasty attitude and smart mouth to boot. NOT COOL. Im a regular who comes in every other Friday as i work right up the street (sometimes more because of my side job) and forgot my ID. No one ever seems to have a problem with me or bring up policy when i come in except her, maybe because the other girls see me so often. I didnt think i would need it cause they dont even ask anymore. I encouraged her to look my information up and verify my identity and she refused. Costumer service is about providing a helpful and happy attitude, trying your best not to tell a guest no because you can really ruin someones experience and day. I really didnt appricate it and i dont think ill be returning unless absolutely nessicary, and hope the attitudes are better with other guest in the future.

When you need their services they are there and will give you the extra effort to get it done.

Awful expierence. Business is a scam and employees are misleading to say the least

No parking had to go around the block 3 times before I could find a spot...

They have only one person helping people and the managers are useless!

Fast and friendly service!