My Truck, 2019 Ram, was brought here through my insurance company,Overpriced estimate in my opinion but it’s insurance call so they started to fix it after a side collision.Took almost two months, said due to parts delivery,.. ok.Got it back and they didn’t install back step to the bed of the truck, it’s a kick step and was somewhat difficult for me to install, but okay. Maybe they just forgot. Called them and I was told by Mike that it was damaged.. I know it wasn’t because I used it to unload my truck after accident. It’s in the picture below is perfect shape after accident by the way. Had to call insurance and deal with them again.When I started to drive my truck I noticed annoying squeak from the rear left tire that I never had before. Called them and was told to bring it back any time, everything should be as it was prior to accident. Inspected breakers, those were okay.Finally I got a day off and took truck in,.. when again I was told they won’t see it today and that I’ll get a call… never did.Called next week again, and was told that alignment was done and I need to take it to Dodge dealership for inspection… very frustrating and not cool to be blowing off clients like that even if it’s insurance related.

I must admit at the age of 61 this was my first time purchasing a brand new vehicle for myself. I was a bit nervous but after meeting with my salesman Alex Rodriguez on the telephone and in person he greeted me with a cheerful smile and he was very warm and respectful his customer service skills whats on a 10-level he really knows his job because he won me over. Because of Alex I am the proud owner of my first 2022 Chevy Chevrolet Colorado. I love it very much. I came back a few times just to ask Alex questions and he was always available. I look forward to doing all my business with my new vehicle at Kearny Mesa Chevrolet and I would highly recommend family and friends to go shop for their new vehicle or Vehicles accessories. I am very happy with my Colorado I tell you what to sit inside of my own new vehicle and the fresh smell of the new interior. It is an experience I have never experienced before its beautiful and its amazing. I can definitely check this one off my bucket list that I purchased my first new vehicle. Thank you very much Alex Rodriguez and all the staff that was linked to him such as the financial Manager and the Allstate Insurance agent make sure that I was happy going out of that door. And thank you for taking my old vehicle as a trade in all I know is Kearny Mesa Chevrolet and their staff rocks.

I really enjoyed working with Alex Rodriguez. He understood our needs and provided us with all the information. When he wasnt sure about something like current interest rate on a GM loan he quickly put us in touch with the right person. Thanks to Alex I will definitely consider Chevy for my next car purchase

Took for first service. First time using this dealership service center. Was told two hours on an oil change and tire rotation - Definitely well longer than industry average. Checked on progress at the 1 hr 40 min mark, had not even been moved to a bay yet. Watched technician perform whole service in 19 min. Why am I there waiting in person for 2 hrs on a 20 min service? On top of that was told DEF top off was included in first service. They topped to 59%. I didnt even bother saying anything... Whole experience was extremely frustrating. Would not use dealership service again. *Side note, my service rep was courteous and as helpful as he could be. I gave two stars because of him.

We were notified by mail that we had a RECALL on our passenger side airbag on our Suburban. Drop it off at 7am. & It was done by 2pm. All done in one day! 😉

Sales Rep: Chris. He kept me informed about everything that was happening, and super honest which is refreshing.My car runs great, a big thank you to the car mechanics!

I was sent a letter in regards to a recall for the Bolt EV and was told to schedule an appointment as the parts were available. Upon calling to schedule an appointment, it took me six different phone calls across three days just to get a hold of the scheduler. Once I was able to speak with her, I confirmed the information given to me on the letter, was told there were parts, and I scheduled an appointment. I dropped my car off the night before. The next day I received a call saying that my car was ready. When I went to pick up the car, I asked about the battery parts and at that point was told they never replaced the parts. As no service manager called at the beginning of the scheduled appointment, I was shocked and angry that I had been lied to and never communicated with regarding the lack of parts. In addition, they installed programming that I did not approve. In fact, since the installation of these programs, the car does not charge properly and resets all my features that I programmed which causes me to have to check the car every hour or so to restart the charging process. I had asked the service department to charge the car upon pick up. No one bothered to check to see if it was charging so when I picked it up, it was not charged properly. I brought the car back to the service department as it would not charge at home. They found nothing wrong, but they did misplace my keys when I came to come get the car. They offered no explanations as to why the car is charging improperly but did offer a lot of improper suggestions as to what was wrong. In fact, the information provided was obviously a guess by someone who has never driven this particular car. I have called another dealership and was given more information about the recall and the patches in five minutes than I ever received from Kearny Mesa. Almost every person I dealt with either blamed, lied, or misled in their explanation of what was happening with my vehicle. I could not believe how poorly trained the employees were, how poorly executed the service, and how poorly communicated were the issues with my vehicle. I had to take time off of work just to have my car given back to me in worse shape than how I gave it to them. I am truly disgusted and angered by this whole process.

Went in thinking about possibly leasing a vehicle and came out with the perfect car for my needs. Marco was incredibly helpful and did not mess around trying to sell me anything that I didnt need. He helped me get to a price within budget and tried to deal discounts my way as much as he could. Marco really worked with me and helped me feel less overwhelmed about my first time leasing a vehicle (all on my own). The Allstate agent that assisted me (Maria) was also super kind and helped me get a great bundle. The finance person was also very upfront about what I needed and should invest in. I was there for a while since a lot of people were buying cars that day, but everyone I interacted with was super kind and extremely helpful. Would definitely recommend!!

Horrible experience!! I just left there from getting an oil change and the batteries changed on my key fobs. Both key fobs were given to the tech and he lost it then lied and said we never gave him 2 and they refuse to replace what they lost!!!! this is absolutely ridiculous and they have cameras which will show and prove we brought in two key fobs! Zero stars for them not fixing and owning up to their mistake!

Car repaired by Collision dept., great work Mike gave exceptional service and kept me up to date on things

AJ did a great job, He updated me on the vehicles status during its stay and clearly conveyed the costs. Well done AJ!

Kearny Mesa Chevrolet was very helpful got me the truck I wanted. Over all good experience

Chris Witts-Heine is amazing. He is knowledgeable, courteous and very thoughtful. He was on top of everything and helped me get my truck in and out and quickly as possible. Seriously, I drove 30 minutes just to go to this dealership because of Chris! Hes awesome

The process was super smooth and efficient everyone was so friendly and helpful from the moment I walked in, to my car being appraised, to me being able to test drive cars and see which was a better fit for me all the way through the finance steps.. they were all very supportive and provided excellent customer service I felt really comfortable shopping for a car there there was no judgment no belittling no making you feel less than, they were very respectful but also very matter of fact and honest, which I truly appreciated. What a great team! I am so happy with my purchase and all my loved ones are happy for me too! Thank you KM Chevy !

Once I was spotted in line, and processed in the system, everything went smoothly. The oil change went so well that I decided to return the following Saturday to get my cabin air filter changed.

We had an awesome experience at this dealership. I had a quote for the car I wanted and had made an appointment to come in for a test drive and purchase a Chevy Equinox. Ryan, our salesperson walked us through the process and made it feel like a breeze. He honored my employee discount and had the exact model trim we wanted to purchase. We were in and out of the dealership in two and a half hours, which is extremely fast considering all we did - test drive, finance the purchase and discuss auto insurance .We would definitely come back for servicing our vehicle and, most likely, for our next new vehicle.Slavina and Vicki

READ THIS!!I own a similar type of business (boat sales and service) and had to write a review. ( I NEVER DO THIS AND HAVE NO CONNECTION WITH THIS BUSINESS)You may pay a little more than your local Grease Garage or mobile repair guy but its sooo worth it, Heres Why:1. Techs are Highly trained, professional and courteous. Access to the latest diagnostic technology2. From emails to in person its obvious the employees hold the customer to a higher standard and go out of their way to accommodate. Very refreshing!3. Parts are genuine Chevrolet, Techs complete their tasks Faster, (less billable hours) new Parts and labor are covered under warranty4. From Service bay to Showroom the place is immaculate.Want a better experience leaving you excited to pick up and drive away with confidence, take your baby to John and his team at Kearny CheverlyHonestly, its so worth spending a little more to have less headaches,Ian Morton

Excellent experience! They made purchasing a new car very easy and comfortable. Their hospitality was incredible! I visited many dealerships before this one, and I definitely hit the jack pot here. They always had my best interest in mind and were extremely friendly!

When it came time to sell my vehicle, Jenni Kendall made Kearny Mesa Chevrolet really stand out as my very best option. I received excellent service and guidance through a very smooth process. Jenni was prompt, friendly, and courteous and I was left confident that Id made the right decision.

Was out of town on a road trip from New York visiting family and wanted to get my oil changed before putting another 3,000 miles on my truck. My service advisor Chris Witts-Heine took care of everything and got a safety check performed. Great service

My first experience at the Kearny Mesa Chevrolet car dealer was extraordinary! From the beginning to the end the attention, professionalism, friendly approach are few of the many qualities that can be named not to mentioned that, once we got there the car that we were looking to buy was at the parking lot waiting for us to take for a test drive. I have been in the customer service for over 20 years and We absolutely appreciate the wonderful service that was provided. For sure, my next car purchase will be with them! I recommend the Kearny Mesa Chevrolet when you are in a search for your next car purchase. Great experience! Thank you for your great customer service!

There was a mix up during scheduling with the call center about a rental being available upon drop off at service. The service rep that checked me in was extremely rude. The manager, got involved and changed the experience around completely. He handled my vehicle, was professional, and pleasant to speak with. They even covered an additional service for the inconvenience which was a nice surprise! Thanks guys!

I was able to schedule an appointment in the near future. The part was available that I called ahead for and the service was done as expected, as it was explained in a timely manner.

Aurelia was knowledgeable and understood our needs. The problem we encountered is that we decided on a vehicle and made the appoint to purchase. We were told that they would have it cleaned and paperwork ready for us to come in and finalize. The problem was on our way to the dealership I received a text that the care we wanted was sold. This was very disappointing and I was very angry to the point I didnt even want to buy anything from there. I have been a loyal customer since 2001 as I bought 5 vehicles and serviced each one only at this dealership. I also brought over a couple friends who purchased vehicles there. I am still frustrated on how this went and I am thinking of going in a different direction on my next purchase. Dont get me wrong I love Chevy it is the dealership.

Francisco Frausto my dealer was great he made the whole experience fun and easy also Michael in finance was awesome, definitely the best car buying experience I have had in a long time , thank you

Carter went above and beyond to make our buying experience easy and efficient. He definitely added to the dealership experience.

The whole experience was great. From our car salesman to finance the everybody was helpful and professional

I am very big on customer service and had to let you know that the service department here was GREAT! I was immediately greeted by Chris Witts-Heine. He was very professional, knowledgable, and prompt. Hes definitely an asset to this establishment! Thank you for such a pleasant experience.

Rit, Ross and Joe were very polite. Though I disagree on the mandatory purchase of the paint sealant, undercoating and leather protection at an outrageous price of almost $2,000, the experience was overall excellent.

AJ Kmichik in service attention to detail is second to none. Great follow through. Very Impressive! Five Stars.

At the outset, Tarek was attentive, courteous, friendly, patient and very helpful. He answered all my questions thoroughly, explained the various options and promotions happening at the dealership, and made the overall buying experience pleasant. Ross Murphy was also a pleasure to work with and helped me successfully navigate financing with my own financial institution. All in all, very pleased with my new car and equally as pleased with the service and care I received.

I would drive a little bit farther to have service done there then in town were I live. Great service.

Kearny Mesa Chevy Auto Buying Center was a painless breeze when trying to sell my 2018 Tacoma. The entire process took less than a half hour and Jenni made sure to top the price of any competitor offers. Though we did not make a Chevy purchase, we were treated like returning customers there and we will return for future business.

Only dealership that was taking appointments for my car all week, I met with my service advisor Chris and he got the job done in no time. He also took the time to go over my car inspection with me, will definitely be back.

Reevaluate your service department immediately.You know those reviews that you see on google that completely trash the company? Then you think in your head hmmmmm it probably won’t happen to me, lol change that train of thought when you think about coming here. I’ve had ALL of my services here and it’s been hell every time. Don’t come here to service your vehicle.

Exceptional customer service and overall experience at this dealership! I’ve been in the process of selling my car, after shopping it around I stopped into this location for an appraisal. Jenni in the buying center department was quick and efficient at appraising & making me an offer that exceeded all other previous offers. Jenni made the whole process, from start to finish, efficient and professional, with that personal care and hospitality you experience at a Michelin restaurant! While I was there, she serviced other customers, treating them with same professionalism and hospitality. The whole experience was 5 stars, thank you Jenni !

Had a great experience here. Highly recommend this dealership. Alex was really helpful!

It took 4 hours to complete a software update that probably could be done automatically from home if Chevrolet had the proper infrastructure. The service agents told me I could now charge my Bolt EV battery to 100%. This is confusing considering I had previously received a notice that I should not charge my battery above 90%, even with the software update, or risk setting my car on fire. Either the service agents are uninformed, or perhaps the recall issue has been resolved.

The experience buying a car at Kearny Mesa Chevrolet was an excellent one. The sales team was no pressure and took us on a tour of their dealership. All sales people were really nice and helpful. This place also does not markup that you see from all the other dealers. Highly recommended going and checking them out.

Had an appointment at 12:45 for oil change. Service guy said they recommend sum other service as well. I said yes do it. He said it will not increase the time. He quoted 1 1/2 - 2 hours. After i waited two hours he comes and tells me they are out of my oil filter . Do i want to come back tomorrow. I said absolutely not. He said it will be 45 min more so someone can go get a filter . I said ok and then it took 1 hour and 15 min. What is the purpose of a appointment to deal with this. Even when i pulled up for appointment it took someone a while to acknowledge me even being there while staff played with each other inside. Every time i come back the service gets worse. This starts from the top. I am disappointed

Our Sales person (Carter Tremmel) was excellent, he made the process súper easy and he goes above and beyond.

Chris was efficient and listen to what I had to say about my car. He explained to me everything that was happening and even took pictures of the part that was damaged so I could see what was going on. Chris rocks!!

I went to the service department and spoke to Chris WH. Not only was he able to help me, but he was the most professional, personable, person I had the pleasure of speaking with. As a manager at a Fortune500 company, I have a lot of experience with Customer relations. He was able to answer my questions throughly and honestly, If you need help with anything please go see Chris WH, it was an amazing experience and I will definitely go back to him.

I had the best experience with you guys! Great customer service and I was in and out of there fast! Such a breeze and I’ve loved my new truck! Jourdan was very helpful in helping me get exactly what I had my heart set on! Looking forward to another great purchase down the road!

Went there after having submitted my paperwork before hand. Car had a chip on the door and was asked if I could pick it up later that week so the car could be fix/worked on.Showed up and I had to produce all my documentation again. Then they changed the price previously agreed upon of vehicle because one of my discounts was not going through.On two occasions, once while waiting in the showroom alone while my salesperson was running around, I could hear guys behind the glass room using foul language. Again, it happened while I was with the finance guy, someone kept on using foul language in the room next door. The finance guy apologized for their loudness.Finally, after about 3 hours, as salesperson is going over some basic features, I asked about setting up the XM Radio, and he told me he couldnt because he was on his way out. He had to go. I kept my mouth shut, but I felt that as a customer I should have never been told that.

My experience was more than satisfactory. Thank you, Chris W. was friendly, professional, and extremely helpful. Thank you Chevy!

Marco and Ross did a great job getting us into our new Tahoe.

Horrible customer service..right from the start! First I called to make my appointment for my routine warranty check and the appointment setter suggested I may have to leave my vehicle overnight..because I had concern about a slow start up that morning..I mentioned my cooling fluid was low the day prior and the Good Samaritan at the Auto Zone that showed me how to fill the fluid suggested I might have a missing cap in my engine..the suggestion of this without first taking the vehicle in had me upset because it was just my word not a sure thing..the day of my appointment I pulled up to the service department and I felt uncomfortable with the approach of two employees..assuming because I purchased a 2018 Nissan from a Chevy dealership and I’m guessing this was their concern..still wrong! Anyways, I waited 2hrs and AJ Kmichik was my service advisor and finalized my appointment with a Preworkorder $1747.07 ..I asked about their finance program and said I would call back with my available schedule since they were completely booked for any upcoming dates..next day I called because my check engine light came on..I called AJ (since no other advisor could assist me) and he said I have to take to Nissan..fine with me and I did..BUT I called him back with additional questions about my prior vehicle appointment and I first left a message with the lady taking calls..the next day again left a message on his direct line..Still 2dys later NO return call..I feel very disappointed in this entire experience..a waste of my time to write such a lengthy review..but felt the need to express the way they treat their customers..FYI my trade in vehicle WAS a Chevrolet and selling me a Nissan at 25000mi the buy for me was a steal!! Such a “Great Buying Experience”....But unfortunately Kearney Mesa Chevrolet has since lost my business!

My experience was AWESOME!!! Freddie was our salesman and he felt more like a friend. He was extremely knowledgeable and very easy to work with. I would highly recommend him to my friends looking for a Chevy! Tyler was our finance guy and he was also very helpful and made the buying process easy and fast!

I have purchased 2 cars which had hidden unauthorized charges on the contract. I have been unable to resolve these issues with the dealership directly. Both of these unethical actions have been reported to the DMV.If you have had any problems, fill out a INV-172-A complaint on the DMV website, and then mail to your local DMV Investigations District Office.CC: John Segal, managerCC: Joe Brommer, internet sales manager

Had an excellent time here! Chris Witts-Heine was professional and knowledgeable! Thank you!

AJ was my service advisor and he had great customer service. He made everything so easy to understand in a stressful situation. I knew I was in great hands. Thanks, AJ

Great customer service. Really appreciate the fast response and the willingness to answer questions.

The only reason I did not give an excellent rating is because when I called to schedule my service appointment I advised the rep I received an Onstar notification advising a problem with my transmission was detected and I need to get it checked out. I was also coming up on an oil change and figured while I had it with them might as well get it taken care of. I asked for an afternoon appointment due to schedule conflict but was advised to have the transmission checked I needed to drop my truck off in the morning and leave it all day. When I arrived at my appointment I was told their transmission dept is backed up over 3 weeks and they wouldnt be able to get to it during that visit, only change my oil. Would have been nice to know that up front so I didnt need to re-arrange my whole day, find someone to pick me up and drop me off, etc. for just an oil change. Other than that the service rep was professional, oil change, tire rotation, etc. all good. No other issues.

I am very interested to know why Kearny Mesa Chevrolet had to run my credit 4 time when I came in with a pre-approved loan 2% from my bank a credit union. The people they knew that so now I have those 4 hard inquiry on my report for 2 years thanks Kearny Mesa Chevrolet!!!!

Let me start by saying I have been a loyal Chevy owner and customer of Jimmy Johnson for my last two vehicles and didnt have anything negative to say until today.After test driving a 2017 Mustang for my girlfriend and arranging a deal for her to setup a contract and deliver a bank certified check from her credit union, the sales dept threw the deal out because she refused to have her credit ran. We were not looking for GM financing and were ready to deliver the certified check tomorrow, sign contract, and wait for the check to clear before taking possession. But their sales dept insisted they needed to run credit. WHO DOES THAT? You guys just blew a sale.And Im on the market for a new Silverado with a similar scenario, I have cash to pay but my credit union does not like giving tens of thousands in cash like that, it takes a week notice to have them ready that amount. They do a certified check. Not everyone needs financing, I cant believe JJ is blowing deals because of this

Francisco was amazing. He took care of us as soon as we walked on the lot. He was so nice and explained everything to us. We met with Michael in finance and drove away with our new truck within a few hours. We will recommend this dealer to everyone we know. Thank you, Francisco!

Cárter Tremmel and Gabe Mor are Phenomenal!Went out of their way to make to make the deal happen with the payments we were comfortable with.

Was at Kearny Mesa for some engine issues and AJ assisted me in finding the problem and getting my vehicle fixed the same day. He was polite, knowledgeable, and I recommend this service department for all your chevy needs! Thanks Aj for your outstanding service!

Purchased gorgeous. 2018 Chevrolet Silverado LTZ with the 6.2 L. I Couldnt have been happier with the whole process & professionalism with the two sales agents I dealt with Ryan and Amir! Thank you guys so much for a smooth transaction keep up the great work so happy with my truck!

Bill in service and parts was AMAZING! He was very kind and straight forward. He kept me in the loop of what was going on with my car which I appreciated. I prefer coming to Kearny Mesa versus National City coming from a Chula Vista native.

The big Company like Chevy at Kearney Mesa has only 2 technicians and my car dropped off on Wednesday morning at 10am and had only 4 cars ahead of me, today is Friday and they still have not done the diagnose my car, this is poor management, poor customer service, poor reliability. I am definitely change my car to different company, I had Toyota for 10 years never had such a bad experience.

Carter Trammel was phenomenal. From the first point of contact through the internet inquiry to each step along the way he was responsive, professional and made recommendations to fit our needs. He even came in on his day off as there was an issue with the truck that delayed us from getting it right away.Michael Catch was hilarious and helpful regarding the warranty and financing. The computer system wasn’t working the night we went to buy it and gave us some good options to get the warranty that suited us best!

Francisco was not pushy at all and for the first time the closing was not pushy either. Finance explained in every detail. Overall best service I have encountered in a very long time.

Staff was professional and very knowledgeable about everything question and concern I had.

Didnt check tire pressure or rotate the tires and charged me for the service. Spent close to $3000 on service and parts and didnt even get a courtesy car wash during the 4 hours the dealership had the truck after service. Never coming back

I decided to sell my 17 Honda Civic Si the other day and I was contacted by KM Chevy. When I arrived I was greeted by a delightful lady by the name of Jenni. Jenni checked out my car and she offered me a deal I could not refuse. The process was quick and easy. Thanks Jenni!!

It was an excellent experience with friendly employees and hassle free purchase

My service advisor was pleasant and gave my all the info for service recommendations

Had my truck for a week with zero communication. Service advisor had attitude and made me feel like fixing my truck at only 4K miles was a favor. Will not recommend to anyone.

Were helpful in getting me an additional key, and to get push button fob only $99.(+ Programming)...so on my wish list📝. I couldnt get the🔑key to work initially, but desk guy came out and helped; bing, bang, boom it started! Chevy HHR like a purring🐈kitten! AndPuma was ready to roll again!Grrr!! Like Jimmy Johnson at El Cajon Speedway, ready to race the tires off this thing. As i gently stroke Ms.HHR 0013! to calm her down again!!🏎️ Jimmy, Gets her gon!!!🏁Thanks guys, until next time:KEEP UP THE GREAT WORK, Clairemont Dan

I had a super easy experience and Chris my service adviser was awesome and made sure to keep me updated the entire process! 10/10 would come here again

Paid over $300 in diagnostic charges and received an incorrect diagnosis. Tried to trade in and received an initial low ball offer. Will never return. Service was outstanding when it was Jimmy Johnson.

Top of the line care. Jenni Kendall is a bonafide Rock (5) Star. The best place to go if you need any information or to gain knowledge about the health of your car, trade in and buying a car.

Great people, worth the drive as they have an excellent selection, provide fantastic service, and structure a deal that makes the buying experience enjoyable.A shout-out to my sales guru Ryan who pulled the proverbial rabbit out of the hat when he found the LT Trailboss configured just the way I wanted it. And kudos to Joe and Michael for putting the deal and financing together.From one very happy new truck owner!

I originally came in near closing time on a Sunday but the salesperson, Rit, was very friendly and helpful. I didn’t end up buying right away but I got all the answers I needed to make my decision after searching online for quite a while and test driving multiple brands.The next day I called the dealership to let them know what car I wanted and they happily put it on hold until I could make it back to the dealership from Temecula after work.Francisco helped me get the sales process under way and was very helpful in getting things done quickly since I was in a bit of a time crunch.Mike from financing was awesome and a pleasure to close the deal with.Overall excellent experience!

Great experience! at Kearny Mesa Chevrolet, Khoi is very kind and the rest of the team was awesome. Thank you!

Our salesman Ryan was great! He was very informative and up front about the inventory issues dealers are facing right now. He was not pushy and didnt try to sellus on something we didnt want. He made the whole buying process feel relaxed,the complete oppossite experience we have had from other car salesmen. I would deffinetly recommend others to buy from Ryan and KM Chevy.

Rit Khoi Gabe Pattie and Ross were amazing during the entire process! We came in and they worked so well as a team to get us exactly what we wanted. Extremely pleased with my purchase!! Will definitely recommend and be sending my friends and family here!!

Mitchell is an excellent person. He was kind and patient. He provided us with excellent customers service

This has been a pleasant buying experience and Lenny has made the process as easy and seamless as possible. The price we were quoted is the price we received and we have been able to do it all on line. All that is left is picking up the Pacifica!

The process of purchasing a car usually isnt the most exciting until you get your keys so it was really nice having Amir as our sales person because he made the process thoroughly more enjoyable. He worked on getting us numbers and information we were satisfied with. Im happy with my purchase.

Had to drop my Corvette off for a decent list of service and warranty issues. Michael was very knowledgeable and helpful with the whole process.

Carter was awesome to work with from being to end. He was very helpful and informative. I recommend you go see Carter if you need a new car!

I had a recall completed in a timely manner with friendly professional customer service.

Francisco was exceptional in our purchase experience, also Jenni helped us get the best deal in our new truck, thanks to all for making this experience great for me.

The service agent CHRIS was very professional. He treated me as though I were the boss. He had a hands-on approach. You guys need more like this guy! He related to me in consumer terms what the service technician explained to him, resulting in my full comprehension. Hats off to you all.

My daughter recently relocated from the East Coast to the San Diego area, and needed to buy her very first car. As an overprotective father with 21 years in the auto industry, I wanted to make sure she was not completely screwed over. Let me tell you, Carter Tremmel, her sales rep, was a consummate professional. He kept me apprised of every step in the process, sent me all the info for which I asked, and made sure my daughter was treated with respect the entire way through the buying process. Ross, the finance manager, is also highly recommended. I had a question about a service plan that we had not discussed (that I admittedly came in a little hot over), and Ross was very prompt in answering my questions. I guess the highest compliment I can pay this dealership and these two gentlemen is that I would be very happy if my daughter decided to purchase from them again.

I was fortunate to purchase a 2021 Colorado this week. I was very lucky to work with Sarah Mower as she was fantastic in every way. I was well-informed and she made the process easy. Going through the new vehicle purchase process is generally not easy. In the past I have always been exhausted after negotiations. I was energetic and happy to drive away in my new Colorado because this was not the case at Kearny Mesa Chevrolet. Thank you so much Sarah.

The general experience of an oil change/tire rotation, etc, was good.I have a recent issue with my rear-view mirror. I see 3 images. Thet noted the issue, and said they would look at it. When I picked-up my vehicle, it was mentioned that it was fixed. Just an inadvertent setting. Fine.It was not fixed, and is the same as before. 3 images.

Unsatisfactory Service Department. I have been coming here for 7 years and the service use to be outstanding but that apparently left the door when Derek left. I went in for a routine oil change and ended up with a 3 day wait for a oil pan replacement because the threads on to the oil plug were completely ripped out clean, this should take at most 2 days for cure time. I was told the damage was wear and tear at 120k miles, I call bs, after research I did not find that to be an issue or a recall with gm and they tried to hit me with a $1,800 repair. You obviously overtorqued it and should repair it, not hand me a bill. Did not even reset the oil life, a simple task yet also missed. I dont see my self ever coming back, your service went to the drain.

Ryan Schoeneweis along with the financing department was extremely friendly, knowledgeable and helpful during the buying process - I will be back for my next purchase!

My dealer, Lenny, made the experience the rating it was. You guys have a very talented salesperson on your team. Consider promotions please.

Horrible communication, unethical business practices. Impossible to get ahold of financing, the operator screens all their calls (I’ve called at location and watched through the glass) 3 hard pulls on credit, only 1 authorized including an unauthorized credit pull 33 days after I purchased the car. No reply via email no reply to call messages left. Sales teamWas good, financing and Egh not so much.

Had a great experience overall. Carter was great to work with, super friendly and helpful. He even had toys and coloring materials ready to go to help us keep our 2 year old entertained. I buy vehicles relatively frequently from multiple different brands and this was one of the best overall experiences. No games, no high pressure sales tactics, it made the car buying experience super low stress.

Amir was very nice and helpful. He helped to make our sales experience go smoothly. Currently waiting for word on missing part that wasnt given to us.

Great customer service @ showroom very knowledgeable and highly suggestive and recommendations

Both Christian (salesman) and Ross (finance) we’re knowledgeable, friendly, and very helpful. We started the process online, got pre-approved, and had an amazing experience overall.

My check engine light turned on and I made an appointment to have it serviced. I also mentioned I would be going on a road trip next weekend and would like an inspection of fluids, brakes, etc. Rose was great with communication that day and called to inform me that the issue with the check engine light was still under warranty and that the rest of the car checked out fine. She asked if I wanted an oil change for my trip and I said of course so we left it there an extra day. I drove my car the following days and it still felt off but the check engine light issue was solved, the brakes and fluids checked out fine, and my oil had just been changed. So I figured maybe it was my tires and called where I purchased my tires to have them balanced. When that didn’t work either I called Rose to let her know my car still felt off and it was the day of my road trip. I was informed she was on lunch but she would call me in 30 minutes. That was this past Thursday and I still haven’t gotten a call back even after I gave her a 5 star review for her great communication skills on the survey they emailed me :( I called my uncle and he said it might be my brake pads but I insisted they had just been inspected by the dealership so I doubted it. We took it to a mechanic who was able to squeeze me in since he knew I was leaving that night. My brake pads were down to 20% and 1 was cracked. My car mileage on a 2015 equinox is 81k for reference and have never replaced my brake pads. Let me tell you what a difference and how smooth my drive was once I had my new brake pads installed. I drove all the way to Puerto Peñasco, Mexico with 2 toddlers and can only imagine what could have happened to us trying to brake on those roads. I just got back home today and still feel that there was No concern for our safety at all. I’m really sad and disappointed.

I liked that the car i was interested in online was available when i got to the dealership. We went to one earlier where, darn it, they just sold the one i was interested in.