Karina ****564 put exactly what I needed together unlimited just like I needed for my trip fast. I was under so much stress on the phone with other phone carrier sending in my documents registration drivers license all that jazz then they told me to go get another phone, f that! So I went into t mobile and within 7 minutes I was walking out the door. 50 bucks unlimited everything with my phone and my number.

The store is very clean with calming atmosphere. The staff is very friendly, polite and attentive. The store was busy. The pleasant staff made the 1 hour wait for service bearable. This is my second visit, its like the first one very pleasant. I like these people.

Worst experience Ive ever had at a T-Mobile service location. Multiple times I have come here to solve issues and the staff have consistently turned me away and offered me no help. Every time I have left and gotten my issues solved at another location. If you have problems, go elsewhere. Odds are theyll just disregard your issues and try to sell you a other phone.

I walked in there thinking I had to pay $70.00 for a new phone and second line, I walked out getting hooked up with new phone on promotion and something new to me Tvision that you can cast to to T.V. to that extent.Cy was willing to help with not paying anything and being introduced to Tvision that you get a variety of channels and Shows and Sports and News and cable shows.I can broaden my view experience now!He took as much time needed for me to transfer info from one to the other.I left a happy camper!

I was use atat and other company in before. Many years i mJust change t mobile few months. I m feeling T-Mobile service very good more better other company. . I m Asian English not good phone always have some trouble don’t know how finish. T mobile. Company. In Diwntown Yong man NV. He is very very very very good service. I love this company and yong man wonderful. Job. I will tell my all friends. Enjoy this T-Mobile. Company best companyBing.

Awesome service. Everyone was very welcoming, patient, and knowledgeable. Anthony assisted my husband with his decision to switch to an Apple phone. I was so grateful for his expertise, guidance, and most of all patience. We were in town for the weekend and I would go back for my upgrade. You have a great team at this store.

Just stepped in to get a new iphone. You know the vibes !!!

I would not recommend buy a phone from this tmobile. Bought a bran new galaxy S20+ from them that turn out to be defective bc GPS and cell reception didnt work right and because I was patient with it and past the return deadline by a few days they wouldnt take it back or even work with me. Been with tmobile for 6 years and this is turning out to be a nightmare experience bc of these guys

Great location with great staff!

Absolutely the worst T-Mobile store in the state. Haven’t been helped by customer service in my last four visits. Told to use the app or pay by card when the app and card on file are not working. Because of this crew of employees I will be switching services and do what ever I can to bring anti trust law suits to T-Mobile monopoly

Extremely BAD Customer service from Employees and Management and Security Guard. Negative Energy Atmosphere. Clients of T-Mobile are given Bad Attitudes. This Establishment and Company is going down Hill, thumbs down!

Isai was very helpful in helping me learn features of my tablet.

My experience at T-mobile today was very helpful/good 👍 I was able to get the items I need today very quickly and get it done ✔ properly. Thank You T-mobile.

Expert service all the way around....

The couple I dealt with today in your store helped me (Melbourne girl) change my prepaid plan to cover my data the remainder of my time here so easily and efficiently when I’d been told in another state it couldn’t be done, and also helped me out with some amazing food suggestions locally and around downtown-3 of which were fabulous. Thank you both ever so much. Great service! T-Mobile has been great whilst away from home too!!

I walked in off the street to the T-Mobil store on Fifth and Broadway downtown with my new Android phone that I had purchased at a different company, in a different part of town.Back Story - I had dropped and destroyed my iPhone a couple of days earlier, and didnt have $500 on-hand to replace it. So I bought an inexpensive Android instead, but not at this T-Mobile store.I was learning how to navigate through the phones various functions, but a serious roadblock at every turn was that the keyboard was missing most of the special characters that I had used when I originally set passwords for my various accounts. I couldnt see the keys to enter a caret, percentage sign, either of the slashes (for example), and was locked out of my e-mail accounts, the security cameras for my business, and Twitter (for example). I knew all of the passwords, I just couldnt find the keys to enter the proper characters.I had searched the Users Manual, and even Googled this problem. I learned how to select a different keyboard, but not how to bring up the correct set of special character keys I needed for the English QWERTY keyboard.Out of desperation I decided to see of one of the T-Mobil phone experts would be kind enough to assist me even though I hadnt purchased the phone from them.Kim was very kind. A technical expert, and helpful and friendly as well. She took the phone, punched a few keys, and said Ah. I see. But there must be a way to get to the rest of the characters. She pushed a few more places. Turned the phone left, and then right. And said Aha. This key here that we assumed was a Greater Than symbol is actually a right arrow pointing to the rest of the keyboard characters. Problem solved. Thank you Kim. Youre a telephone whiz. You saved me, and you have my sincere respect. Very well done!

Since I and my friends have just arrived US, we needed to buy new SIM cards. Staff Angel kindly helped us and staff Nikki even recommended some places to eat! We felt 100% welcome :) Thank you guys for giving us a great first impression of US!

I honestly LOVE T-Mobile. I switched to them from AT&T about a year ago.Today I went in to buy a phone case for my iPhone XS and Angel was incredibly helpful.He recommended a case he personally uses, and put on the case and a screen protector for me.Thanks for always having the nicest employees, T-Mobile!! :)

Pretty nice place. Had an issue about my upgrade and got taken care of. Wait time was a little long since there were only 2 ahead of me. But overall, nice location, educated and friendly staff.

Jennifer was a tremendous helper and super patient in assisting us. Highly recommend her as she made our experience easy and was incredibly polite and helpful

I could go on and on about why I switched to T-Mobile, but today I just wanted to rave about how awesome the staff at the 5th ave location are. They are super friendly and straightforward (which is what sold me) and extremely helpful. If you are thinking about switching, and want to talk to people who actually care, go here!

I normally dislike phone stores for their lack of perceived organization... random islands and nobody in command of helping people in order. But this place does it well. They made sure I was in the Q and I was to do an almost effortless warranty exchange that bgan online and transitioned to their phone help. This location grabbed the baton an made it all seamless.

Girlfriend and I joined our plans together and had some billing questions, and wanted to upgrade our phones. Jerry helped us. He wouldnt let us ask questions, pushed hard for us to gets signed up on a plan that would cost us more, and when we asked about upgrading our phones and where the zero down plans went, he told us that they no longer did that. Found out a few minutes from other more capable employees that they have a wide range of phones that are zero down, Jerry just didnt mention that. All in all my worst experience at this location. Usually get great customer service, however it looks like Jerry is the exception.

This is a very great store for being downtown. All the employees are super friendly and knowledgeable, however they said they could trx my watch from at&t, but after two months of trying they could not.

The fifth avenue store really convenient and they can help you with its changing phones and so forth they have done that so far.

Awesome help, really fast to help me out. Great plans and staff guided me and helped me out. Lots of places to sit when waiting which was great too

I was sold 2 phones at this store. The first one I was no longer available, they did not know why, or if a new model would be available soon (the new model came out 2 weeks later). I wound up buying a phone that was not the one I wanted, but they did not offer me many options. When explained the contract they flat lied to me. They sold me on the jump plan, stating that the money I was putting down now would go to my next phone, and I would not have to make a down payment on that. This was flat wrong. I would have to make a down payment on the new phone as well as pay a certain amount on the phone I purchased to not have to pay extra when I gave it back to them and upgraded. T-mobile never resolved this problem. They basically said, it sucks that one of our agents lied to you, but you are in contract and there is now nothing that can be done about that. They also quoted me the wrong prices on the contract, so when I got my first bill I was rather surprised. Then my boyfriend at the time knew enough, so with the phone I lent him he would convince tmobile to let him charge the bill up using google play apps. I would turn it off, and he would turn it on, without my knowledge. I tried to stop this to no avail. Eventually the bills became crippling, my boyfriend broke my phone, I had no way to pay the bill and the 2 phones became essentially nice paperweights. I would never go through this company again. They said anything they could to sell me a phone right then and there, with no regard to what they were actually telling me.....sneaky, lying company.

I was helped by a rather nonchalant Indian kid. Conveniently forgets to mention that the SIM sold to me expires after 90 days when I explicitly told him that I live abroad and am only in town for a couple days for business. Tried to sell me as many minutes as possible. To my surprise when I came back home a few months later and I couldnt make calls. What a load of sneaky bull****!

Acknowledged me as soon as I was in the store; took care of friends phone within a couple minutes, very polite and professional.

Nice store that had the exact Sim I needed for my 1 week stay.

Glad they were open

Good customer service but poor selection of phones. Tmobile customers need to realize that tmobile and there GSM network can support a vast selection of phones which makes it superior to Verizon and there old CDMA network..

++ Wonderful service, got a cool phone, and T mobile staff was awesome. Thank yoU for a great experience. I recommend it ^^

Great workers that know what they are talking about. And if they dont have an answer, they will go out of their way yo find it for you. I call them 1st before calling customer service in India (611).

Im paying 79$ for the highest speed data, And its super slow and many places i went to around San Diego and it has no signal 📶, This is just terrible, Im changing to different company!

Friendly staff and a great service. I love my T-Mobile service and phone. Great prepaid sims for international travelers too.

Great service and easy warranty replacement for my LG tablet.

Bright while cozy. Customers get friendly and professional assistance orderly with registration on 1st come 1st serve basis.

Me and my wife went to this T-Mobile after going to the one on Chula Vista Broadway. We went there to make payments that we owed for the phone. Needed to speak to someone who speaks spanish to talk what just happened. All of a sudden they got us a lady who introduce herself. Out of all the workers there the one lady who helped us was the only one who really dedicated herself to help us. So she did her best. I recommend when you there get a chance to talk to her, if your lucky of course.

I switched from Boost a couple months ago and have had no issue with T-Mobile since I got my phones! Customer service is amazing, their deals are amazing, I am a very happy customer!

Great store great merchandise great customer service and overall terrific experience shopping at T-Mobile!

Great customer service!!! Thanks Orlando 🙌🏽

Always very helpful and very nice/Nikkie and her two helpers

BEST CEO in the Business John Legere and T-Mobile ROCKS and John Legere is the Best CEO in the Business John Legere and the Best Network on Planet Earth is T-Mobile

One of the best t Mobile stores in San Diego good customer service they take there time to resolve your issues they dont rush you out of the door like other phone providers they treat you like family and listen to your concerns and get you the best deal possible

I worked for tmobile. I walk in to this san diego location with button down shirt. Start charging on a display. And mr big old jolly dude says I cant. Told him Im a customer and manager told me to get out. Love the service but this store needs an attitude adjustment. If some one was having an emergency I would never say no. Go tmobile b ju t go to a different store.

Very disappointed ...still waiting to be helped after staff decided to help out a girl who CLEARLY walked in after we did. I Miss the old crew who used to work here

Kicks ass needs better customer service in stores

The reps at this store are awesome, very helpful and friendly.

Simply put the best customer service in all of San Diego.

Help was ok

Tmobile service and value are excellent, this review is if the Location at 5th ave downtown.I walked in and a girl named Liz approached me, she offered help but she had such a bad attitude I ended up asking her if she was angry. Her response: No, are you?.I dont know why Tmobile seems to always underperform at their retail locations, 9 out of 10 visits the reps are so unprofessional. Such a bummer.At this location I ended up walking out. Not coming back here.

I went to this location and bought a Note 3 CASH.!!!!!!!!! the thing is that i had this phone fell in love with it during the first two weeks but after a two weeks the phone was not charging at all which was no help to me anyway i went back and got a new phone at least they did at well after getting a new phone out of the box it was working for a week so far so it was ok but it ended messing up and do not understand why it was happening to me so i went back asked them if there was something defective with the device and the representative jess was at first she was being rude in the end she was very nice and helped us out and got me the phone the next day but i guess that was not the problem so i ended up ordering the new battery as well but this time wasnt informed that it would take 7 days for the battery to come so it came i put it in thinking it was finally the problem fixed turns out it was not so what i do i is go today march 26th 2014 and speak to jess again but this time this lady turned on use we where really frustrated more than ever me being that did not have my phone for over two weeks or more she ended up saying she could not do anyhthing anymore that she did everything she could and could not further help me that it was samsungs problem now not t mobile the company that i bought the phone from and the company that provides my service but ive been with tmobile for 2 years dont get me wrong its good servive but the people at the actual stores need to be trained better to show respect and not make me feel ignorant bad customer service skills and worst place ive ever been for service will not be coming for my problems here anymore hope a manager tries to reach me.

Fantastic.i mean seriously, outstanding.I went to a t mobile on base. (run by a third party retailer so they sent me to another store)the other store was closed (two years ago)so we went here. the t-mobile in down town san diego.we got there around 7:30pm (they close at 8)we were greeted with smiles by the manager.i had 8 phones on me.5 were duds to do the trade in deal just to get the ETF for ditching verizon.and i had 4 new phones (two from motorola web site, two from ebay)(so that makes 9 what ever)they waited for us. (gfs account got locked out online and she had to call a couple stores still one verizon rep gave her her account info)then we went thought the whole process of setting up the phones (i had to buy 5[the cheapest phones at $1 a month] to get the ETF deal)and then they just plugged our phones in. set everything up were super helpful.and now i am home as a happy new T-mobile customer.ohh might i add. the account fiasco with my GF took so long by the time they got to start setting up our accounts it was after 8pm.they did all of their job after they closed.if a t mobile rep in corprate reads thiswe were helped bythe associate Jenniferand the manager (whose name i sadly do not remember)thank you both so much for your patience and time(after hours)Sincerely,tom

Nice, helpful staff. A bit crowded for the holidays.

Super friendly staff, got my phone hooked up in no time and even transferred my old number. Didnt try to pressure me into upselling at all either.

I love the customer care. I have only gone to this store for two years now

Helpful staff. Not so helpful upgrade rules.

Soo the hours at their store dont match Google.... I saw they closed at 9 so I sped walked over in my PJs and come to find out they closed at 8 :( Very frustrating...

Fantastic staff. Friendly and helpful.

Picture you asked for Myke he is the bomb help buff you out big time

Very helpful and friendly

Try to screw you any way they can

Great customer service, great plans.

Always deal with this branch,blest evening.

Quick Good customer service... Parking is hard

Love T-Mobile been with them over 20 years

Really good service provider for mobile phones in the US

Experienced and knowledgeable staff very friendly

Friendly, helpful and curteus personnel.

Good store with friendly service.

It was a great visit...

Staff at the store is super friendly!

My store, love you guys!

No body can help always negative

Been with T-Mobile over 10 years and they still make me feel like I did something wrong whenever there is something to fix - that is their problem.

Great service. 😎

Very helpful staff and attended promptly

Rudest sales person I have ever seen. Avoid these guys.

Great customer service.

They were so helpful

After 3 replacement phones, and multiple trips to TMOBILE stores across San Diego, my problems were finally solved.

In general friendly staff that helps to resolve problems quickly.

It is good for me

The manager Nikki has no customer service skills

T-Mobile Tuesdays are nice!

Large store but they tend to close early.

Very nice people

Super helpful staff

Staff was friendly and answered all my questions.

Pretty helpful

Its good

Great staff!

Lots of help with my Galaxy S6

Knowledgeable staff

👍🏻

Had a great experience today, there was a long wait but Salvatore I believe his name was very helpful and took the time to answer all of my questions. I appreciate the great customer service.

Great! Fast, kind staff 😊

Its perfect for you too