Ive bought a few new cars / trucks in my time.And I can honestly say that Ive had my best experience with Mossy Ford.I Special ordered my 2022 Ford Maverick from 3 different dealerships in San Diego.Manny Rodriguez from Mossy Ford was the only Internet Sales ManagerThat followed through start to finish.With his helpful crew Emilio , Caleb and Cameron ,I received My New 2022 Ford Maverick 2 weeks earlier than promised!Thanks Guys!

We purchased a used Transit Connect from Mossy. Our sales rep was amazing (shout out to Chris Cole). Within 2 weeks the transmission needed to be replaced. They claim they go through a 200 point inspection. Shouldnt this have been caught if they truly do a thorough inspection on their used vehicles? We took our van back to Mossy as we have the 30 day, 1,000 mile warranty through their sales. We have been bounced from person to person, their service managers have no understanding of communication throughout the process of repairs. They never once communicated through the process unless we called. We were put on multiple holds and told they would return our calls only to have the calls not returned. They have had our van for over 30 days. We were originally quoted a week turn around, then two weeks. We were told it would be ready three times and it never was ready. Fortunately a man, David from the quick lane department answered the phone and resolved our issues right away. He immediately ran to the transmission tech to check the vehicle.This is by far the WORST service department I have dealt with. I DO NOT recommend servicing a vehicle through Mossy Ford.

Multiple gripes with both Ford corporation and Mossy Ford. First off the fact that a malfunctioning seatbelt receiver in a 2013 vehicle with relatively low miles is not covered under a safety warranty is grossly unacceptable. Secondly the customer service at Mossy is very poor; Initially they seemed to be out for my best interest but I soon found out that was false after I received a phone call from them trying to guilt trip me about a survey I responded to with complete honesty. Not only did this customer service “professional” try and guilt me into falsifying a survey to benefit themselves they then refused to respond to my many calls to get to the bottom of why they chose to try and make me feel bad about being truthful.Avoid this place, poor customer service and of course they over charge just because they’re the dealer.

My husband and I had a great experience at Mossy Ford this fall. As first-time car buyers, we were unfamiliar with the whole process but Caleb at Mossy Ford helped us through everything and even stayed late to answer all of our many questions!! We are grateful to Caleb and the team at Mossy Ford and are now happy owners of the new Bronco!

As of my second visit to Mossy Ford for maintenance or repair of my F-250 my high opinion of their expertise, conscientiousness, and courtesy remains unchanged. Ben Merrill, my service advisor is the perfect combination of professionalism and friendliness. He goes out of his way to ensure that Ive been satisfied with the work; and that the works been done correctly. If youre looking for a Ford dealer to trust with your Ford truck or car, I recommend you give Mossy Ford a call.

I have purchased and leased many cars through different dealerships over many years, but the service at Mossy Ford has been like no other. I ordered my car online over 1 year ago and Caleb, the internet sales manager at Mossy verified my order immediately with me to make sure I was getting every detail I wanted on the car. Through the wait for the car to be manufactured, Caleb kept me informed and answered all my follow up questions. When it came time to complete the purchase after the car arrived at the dealership, everyone at the dealership was very friendly and helpful finalizing the transaction.I would recommend Mossy Ford to anyone looking to purchase or lease a Ford vehicle!

The guys at Mossy Ford hooked me up! I told Caleb what I wanted, what I needed and how much I wanted to spend and they met every requirement without ANY hassel! Then Cameron, in finance, was so quick to get through all the paper work, so getting my Bronco Sport Big Bend was basically effortless! Best car buying experience ever! Thanks guys

I was just looking at some pickup trucks at Mossy Ford while my Tundra (from Mossy Toyota) was being serviced. One of their Sales Persons walked out and asked me if I needed help. I said no, just looking. His name was Emilio and we shook hands and he asked me what I was looking for.Long story short, from that minute on Emilio showed me 4 vehicles, too of which I drove. There was no pressure and while we looked, he had his Sales Team work up a trade in on my Tundra. I had gotten several emails from Mossy Toyota asking me if I was interested in trading in my tundra,, so they did prime the well so to speak.We breezed thru the test drives and I chose my vehicle. I just wanted to exchange vehicles basically, as the one I wanted was close to the price they were giving me in trade. Within two hours I was out of there in my new Ford F-150. There were no surprises and I really had a good experience. The prices were not changed and they even worked in a $2500 rebate to make the no money down work for me.Emilio and the entire sales staff working with me did a great job and this was easily the best car buying experience I have ever had.

Always quick and easy to get an oil change and tire rotation at Mossy! David helped me this time and was really professional. He explained the work being done to my car in simple terms I could understand. Will be returning!

I had the pleasure of having Ben as my service sales rep yesterday for my F-150 service. Ben was more than friendly, informed me of the services they preformed and the services that were available. He offered to call me a lift home and made sure I was comfortable while at Mossy Ford. Great experience! Thank you!!

The service representative was fantastic. Doc was very helpful and helped me work through a couple things.I came in for an oil change and decided to wait. It took a couple hours and there seemed to be a slight lull in the work itself. Other than that the service I receive at this Mossy has been great. Ive been using them for 3 years now every 6 months for an oil change and some warranty work.I would give 5 stars if the work just didnt seem to take so long sometimes. And I know there could be reasons for that once in a while.. There have been a couple times I decide to drop my car off at 8am and leave then find out the car didnt even get looked at until 3pm.2018 Ford Mustang GT PP1

I am grateful that they managed to squeeze me in, despite me not having an appointment. They took care of my issues in a timely fashion at a reasonable price. They were very professional and understanding. I will definitely continue doing business with them.

Great experience. Respectful and cautious service. I drove up the service tech was ready to start. Easy drop off. Clean facilities. I was kept informed from start to finish. Thank you.

Great customer service!!! The advisor kept checking in with us the entire time we were there, he was so friendly I almost bought another car from them! Thank you!

Had a wonderful experience with nothing I can complain about. The staff was helpful and realistic, not overbearing or pushy. I felt respected as a buyer and had all my questions and concerns answered with informed information about the vehicle. Contacting my bank took a prolonged amount of time (thanks covid) but while I was dealing with them the staff at mossy was patient and understanding. Their facility is well kept and they have the buying process streamlined for a no hassle purchase. Of the dealers I have bought a vehicle from throughout California this was definitely the best experience. Thank you Mossy Ford.

Saul was wonderful and professional. He showed me several cars and after finding the one I wanted, he made the buying process really easy. Thank you Saul!

Long game.... I ordered 2021 F-150 back in December and then not long after, our chip shortage put the metaphorical brakes on all truck deliveries. It took six months for my chip number to be called but luckily, I had a great salesperson (Caleb) to keep me in the loop when status was updated. When the time finally came to pick up the truck, I think he have been more excited than I was (probably that he wouldnt have to hear from me anymore). Probably one of the best car-buying experiences Ive had in 30+ years of buying cars. The GM came out out to chat with us as we waited for the truck to be detailed and was extremely friendly and humble. The finance department was equally pleasant and the entire process took only a couple hours, most of which was getting the car detailed and going through the numerous vehicle features. I will definitely be looking to purchase the Lightning from Mossy once it comes out and I recommend anyone looking to buy a Ford go down to Mossy.

Frank in service was great he gave me all the info I needed.. kept me up to date with the progress of my truck.. was very polite and curtious.

The service department was amazing and very helpful. The assistant service manager, Ben, went above and beyond. Had been having trouble with license plates he told me exactly where to go. The two ladies in the financial office were very helpful. Sorry didn’t get their names but the taller of the two spent time with me and got all my problems resolved. Oh by the way the work on my truck was completed 2 hours before the scheduled time.

Rachel is very professional she did a great job following up with me and making the car buying process a breeze. Cole in the finance department did a wonderful job getting me a great rate.

By far the best Dealership I have worked with. Diego there made it so easy and got me taken care of quickly. No 5 hour wait times and everyone was great there. Go see them!!!!

Over marked up my car and manipulated me on car payment never showing me the numbers. I regret buying here. I tried to return the car the next morning but the rep said he would talk to his manager and never got back to me. Do not buy here they are greedy and do not care about you.

I bring my Ford to Pacific Beach Mission Bay Mossy Ford cuz Cameron at the service desk is the most personable honest efficient service advisor you can find anywhere... I wouldnt take my car anywhere else unless he left ;-)Five stars for Cameron four stars for Mossy cuz sometimes Ford does not resolve the issues

Service advisor Kameron did a great job!

I had a pleasant car buying experience at Mossy Ford. I was greeted at the door by a nice salesman, Emilio. He was very helpful and helped me find a car that was right for me. I am happy with my car and the help that I got from Emilio. Kudos!

Rachel and Saul were great help and made process kind of fun. But seriously did the work efficient and professional with a hint of humor that I liked

Came in knowing I’d walk out with a new truck if I was able to get a specific price and Khalil made sure that happened for me. He was friendly and very helpful on educating me. I couldn’t have been happier with my new truck and the service I received.Would highly recommend going there if you are looking for a new vehicle.

These guys are pretty professional and reasonable. Ive been bring my cars here for years and theyre pretty straightforward. Theyll help with everything that they can help with. Some services are costly but maintaining a car is costly everywhere you go. At least the services members are knowledgeable, patient and will do everything they can go over your options with you. Good service and great staff. Shout out to Craig, Ben and Peter. Thanks guys!!!

Mossy Ford was great with routine service on my Ford Transit camper van. They took care of all my needs and DavidLee was very friendly, making the process easy and efficient. Will definitely return for future service needs to Mossy Ford.

Went in for an oil change and full inspection, no appointment. Had the pleasure of working with David who was very kind and helped everything go smoothly. They were booked up and short staffed that day but they were still able to take my car in and get all that I asked done!

I brought my SUV in for its 10000 mile service and the service and customer service was outstanding and I am very very happy with how I was treated. Andrew in service was very accommodating and was very Honest with me which I respect and appreciate the most. Thank you for your outstanding service Andrew, greatly appreciated.

Review for the Quick Lane Service Dept. A very quick, easy, and stressfree experience with Kameron. From scheduling to check-in to service, everything was handled professionally with no stress that I was getting duped. I will continue to come here for all my services.

Devin Suder is awesome, spoke to him prior to coming in and he was truthful in what to expect. He has exceeded my expectations. Bought an f150 and had a burning smell within the first day - contacted Devin and he acted quickly in getting my vehicle checked out ensuring that my family would be safe with our purchase. Glad we chose Mossy and were lucky enough to get a decent stand up salesman who put his customers needs first.

Today I went to Mossy Ford to purchase my leased vehicle. I met Rachael Koszewski, the most caring, competent and supportive Sales Consultant I have ever encountered. She was present, attentive, thorough and informative. She made sure that I had absolutely everything I needed and more. I felt informed, respected and welcome. Normally, I dread going through the process of purchasing a vehicle, but this experience was an unexpected blessing. This entire process took only an 90 minutes to completion and I happily drove away in my truck. In the finance department, I was greeted by Noriko Hayden who welcomed me, gave me simple, straightforward information and helped me to make the right decisions for me.There was zero pressure from anyone on the staff. Rachael and Noriko changed my opinion of going into a dealership. I am grateful for their help and expertise. I would recommend Mossy Ford to anyone who wants to have an easy time in an otherwise stressful process.

Excellent service department. Easy scheduling on their website, even allows you to choose your favorite service manager. Friendly staff, clean and comfortable waiting area and fair pricing. Routine maintenance or repair, this is my service location for 11 years.

Great experience. They didn’t try to sell me any service beyond what I came in for, and their assessment of my vehicle supported that nothing was needed, either. A way better experience than dealership visits in the past. Service rep Pete was so kind, he’ll now be in charge of my vehicle henceforth. Thanks Mossy

I bought my RS from here and the service was Great. The people hear Actually do get u in the car u want an do work with their customers. Ask for skylar hes one of a great an good guy in a an out of work. Super Professional when ever I have a problem they take care of it no matter the size. Member ask for skylar he gots U you wont regret it.

Pete in the service department was excellent. He looked over the truck that we brought in for oil change. He noticed we needed some additional service, tire rotation and Wiper replacement. He called to let us know when service was complete.We will return for service at Mossy Ford in the future. Highly recommended.

Came in early and was greeted by David who helped me out tremendously. I have had previous mediocre experiences with Mossy but today’s was exceptional. They got my 20k mile checkup done in almost exactly 1.5 hours, washed my car, and fixed my broken back windshield wiper at no extra charge. He even explained that they checked my brake pads and perhaps the next time I bring it in they may have to be replace but for right now they are good. No upselling or pressure. Overall a delightful experience.

Andrew Monroe is always really helpful. All the service reps are but Ive dealt with Andrew on almost every appointment. Having the service contract in place has been great and as many times as I had to bring it in weve never paid for anything.

Very positive experience. Peter was a thorough professional and everything was done in a timely manner.

Be careful with this deler because some thieves I had a lese and I wanted to buy it and of the amount that remained they put 3,000 more dollars without letting me know and I asked him why they were holding first they could not answer and I ask his manager he says it was a deler fees

Great environment super nice and helpful people, Peter had great costumer service, was very friendly yet efficient about my needs. Would recommend!

They went out of their way to get me the best deal ever, and delivered the car to me personally, and I live over 2 hours away! They are there to answer any questions, and really want to work with you!! Thanks guys I love my car and am very happy!!

Everyone there was very nice and wanting to work out the best deal. Diego was our salesman and was awesome with every step of the long process. He got us an amazing deal and we left happy! Everyone there had a great attitude very friendly and they make you feel welcomed. They don’t waste your time here like they do at Toyota of El Cajon. A day and night difference! We’ll be coming to Mossy Ford again for that second car. Can’t say enough how amazing everyone is. Thank you all. We’ll be back soon.

Whatever your Ford requires maintenance or service, Mossy will keep your Ford safe and running with minimal down time.The entire team is knowledgeable, competent, and honest. Down to the smallest detail, they will keep your Ford on the road longer.Thank you Mossy Ford Service Team.2017 F250 6.7 PowerStroke FX4

My husband and I went in looking for a new vehicle for myself since we have expanded our own family. We reached out to Rachel which is a car sales woman and she is absolutely amazing! Its been about 4 years since I last bought a car from her and my husband too. She will help you get into what is right and doable for YOU! We knew we had to come back to her and now we have purchased our 3rd car from her! Thank you for making this experience possible !

Excellent service, had a front light needed to change and oil change all urgent. Got appointment and fixed next day in 2 hours. Ernie was very nice and kept me informed of everything that was done to my car.

They did a great job, David at service gave outstanding customer service!!

Easy scheduling, plenty of open appointments. Courteous, professional customer service always super efficient. I actually look forward to getting my car serviced which is a rare thing. They go above and beyond even remembering that I had called in months ago about a bolt I had forgotten to pick up foe my bike rack. A different service rep than the one helping me said I saw you were coming in I have these bolts for you. Just wish I could remember the two guys names who helped me yesterday they are a total credit to Mossy Ford.

They were so helpful worked around our budget and got us into a reliable car Im so thankful for the whole team who worked so hard to get us what we needed not what they wanted to sell us thank you so much mossy Ford for your care for my family

Will be my choice of Ford dealership! Friendly staff, clean and tidy environment, working coffee machines and free water. I’ll be going here from now. If you’re contemplating between other Fords, this is the best!

I came out to the service department because I acquired an old car that required a recall remedy. My service rep. was very informative and explained to me the process of getting recalls being done, they provided a ride for me to my house and then another ride to pick up the car. Their snacks are located at the service desk, great coffee selection, clean waiting area and a good tv. My over all experience was pleasant :)

I am very pleased with my experience with Khalil. I sent him a quote that I saw online at another dealership and asked if he could match it. They gave me a better deal than the one I sent. When we reached the dealership the care was ready for us to inspect and test drive. Once we decided to buy the car we were finished with all the paperwork in about an hour. Khalil then spent the next half hour walking us through the features of the car. All in all one of the better car buying experiences I have had.

This team is extremely helpful. David was on top of everything and was very informative. I appreciate the help and making things go smoothly. I would highly recommend working this team and David especially.

The Service Team at Mossy Ford is superb! They have always greeted me, asked if I wanted a particular service done rather than going ahead and doing it and charging me, like some other dealer service departments. I have been using Mossy Ford for the Company Business vehicle as well as my personal vehicle for the last 8 years. I have tried another Ford Dealership for service but this one stands out!! Kudos to the Mossy Ford Service Team!!

I needed an entire driver side mirror replacement for my 2016 F-150 after totally smashing it backing out of my garage and it took about 2 months for this dealer to receive the replacement mirror in stock. While I know this isn’t the fault of this Mossy Ford for supply delays and shortages due to Covid, etc., Krys in the service department was extremely timely and prompt about keeping me updated on the status of the mirror. He was very friendly and professional from the day I brought my truck in up until about two months later when I brought my truck back in to get the mirror installed. If I ever have to come back to this mossy Ford, I will undoubtedly ask to work with Krys in service department first.

Chistopher Cole, my salesman made the entire trade-in purchasing process painless and fun. The entire team at Mossy Ford treated me with respect and show appreciation for my business. Highly recommendChris and his team.

Davidlee is the man! He knows how to create solutions and how to treat customers right. Will return for other services when needed.

A pleasant experience working with the crew NO haggling got right down to it will definitely go to Mossy again

Tina Turner couldnt say it better, they are Simply the best, better than all the rest! Bought my F-250 last year and easily came back to them for the Bronco! Process was fast and to the point, thanks Diego and Mossy Team once again for taking great care of us!🤙

Omg! Diego at Mossy Ford was so wonderful he was the only one out of other Ford dealers that got back to me right away,I and said no problem we can order you a New 2021 Bronco. So we went in and 2 1/2 months later we are driving our new 2021 Bronco all thanks to the professionalism of Diego. He was the best everything went so smooth! Highly recommend Mossy Ford Pacific Beach and Diego in sales! The best! Thank you!

Took my vehicle to get an oil change, very good customer service from when I checked in to when I checked out. Very professional nice and attentive. Thank you service department!

I recently switched from Chevy to Ford. Lucas was my sales guy. He is awesome and very patient. He has gone above and beyond making sure I am a happy as new Ford owner/ customer. Mossy Ford off mission bay has taken very good care of me so far and I am very impressed!!If you plan on buying a vehicle ask for Lucas!

Lucas Nigrelli wa friendly and attentive, is knowledgable, provided a good tour, test drive and information re F-150 trucks and other comparisons. Ask for him.

I called Mossy about a truck and connected with Manny. He got me a same day appointment, had the truck waiting for me upon arrival. Then he and the Mossy Ford team efficiently got me through the leasing process. Manny communicated with me every step of the way. This is my second experience at a Mossy dealership and both times I was impressed with the customer service, competency and efficiency. Would do business here again in the future without hesitation.

The team members at Mossy Ford are A1, Top Grade amazing!!😊I was immediately greeted and not from just one but all the team. This is my first ever car Ive financed and they made it happen. My financial advisor Adam is down to earth, answered all my questions, even gave me financial advise. Manny helped with my BT, Adam had left for the day. And the team members remembered me and what car I bought and my daughter when I went in the next day. Even once I didnt meet. Thats exceptional.!! I will continue doing business with them I found not only a place the purchase future vehicles but a family. Cant go wrong with this team! I still want that Bronco if he ever decides to sell LOL LOL LOL

The salesman I worked with - first name Caleb was very informative and polite. I decided to purchase my lease vehicle and the process was easilywork through and I am completely satisfied with my experience.

Ernie is great. I enjoyed working with him.I will ask to have him as my service advisor.

Excellent service by Andrew Monroe (16Apr2021). My appointment was at 0700 check in and check out was before 0810. I thought I would have to wait there much longer. Thank you. Will continue to be a loyal customer.

My first time at mossy Ford and they definitely deserve a 5 star rating in my opinion. They are very fast and the customer service was amazing (thanks Ernie!)

Kameron got my recall work completed on time. Awesome service!

Conveniently, I have yet to receive a survey so I guess my review will go right here. I had sensor lights come on so I made an appointment on the phone. I explained the situation and the person on the phone made an appointment on a Saturday at 3:15pm. I asked how long it should take to see if I should plan for a ride home and he said about 2 hours.I arrived at my appointment time and was met by Ben the service advisor that helped me. He was not wearing a mask and said that he needed to keep my car until Monday because he wouldn’t have time for someone to even look at my car by 5pm. Keep in mind I was there at 3pm. I explained what the person said on the phone and was confused why he even made my appointment. I was told “You obviously don’t know how this works” and then Ben proceeded to explain the “process of a technician working on my car”. I explained that I work all weekend and I can’t leave it there. Monday I worked at 6am so he offered to take my car at 5:30am because he arrives to work early.I dropped my car off on Monday (he was not wearing a mask again) he called me a Lyft and I headed to work. By noon I hadn’t heard anything so I called. He was not available and called me back later that day to explain that a part needed to be ordered. “Should be there by Tuesday” Tuesday comes and I hadn’t heard from him all day. I called at 4, he was “not available”. He called me back to let me know the part hadn’t arrived. Wednesday hadn’t heard anything so by noon I called. He was “not available” but called me back around 2 to let me know that the technician had called out sick and he’s going to set me up with a rental car. I picked up a rental car, he still had no mask on. Thursday didn’t hear from Mossy at all. Friday didn’t hear from Mossy. I called Friday and was told that Ben wasn’t available and was never called back. Saturday at 11 my husband called tried to talk to Ben or a supervisor and he was told Ben was busy and talking to a supervisor would tie up the phone lines. Ben called at 4:00pm Saturday to let me know my car was done. When I got my paperwork it states that it took .9 hours of labor to fix my car. I’m not sure what was going on here but I’ll never take my car here again! TERRIBLE communication and waste of time.UPDATE- The marketing manager reached out to me shortly after this review and assured me that she would address my concerns. I also received a survey after she and I spoke about my experience with her.

Kameron Cox is super friendly and easy to work with!

Great hospitality, friendly and what was the most important for me at the moment, they were FAST.Thank you PETER!

There is no acknowledgement of customers when you walk into the service center. You stand there until the service persons decide to say something. Check engine diagnosis takes an entire day, despite dropping off vehicle the day before. Be sure to check your bill to ensure all your warranties are applied; otherwise you will be overcharged! Rental vehicles are on back order, by several days, and they will not fix your vehicle same day, let alone the next so be prepared to be without a vehicle for however many days it takes to fix or get a rental vehicle. Go ANYWHERE else!

Very professional and knowledgeable staff. Have appointments readily available with online booking. They had everything in-stock same day for what my car needed. They took special care of my 2020 GT 350 during its 1st oil change after purchase.

I had been having a bad time buying a car from other dealers.. Caleb was awesome he showed me several cars the one I showed interest in he arranged for me to take the car over night with half a tank of gas. So I could get it check out and have a stress free test drive. They didnt hound me during that time I got one text confirming my return time. They took my mechanics findings and are going to fix everything. I bought that car. And my next car will also be from them.

After looking at several different Ford Dealerships for a new truck, Kahlil was a pleasant and refreshing change from what we had experienced. He is both knowledgeable and personable, which is why my wife and I decided to buy our 2021 Lariat at Mossy. What was even more refreshing and appreciated was the experience after buying our truck. As happens sometimes, we had a hiccup in wrapping up the final details of the truck. Within a day, Mossy’s Director of Customer Relations contacted us and even before we spoke, she and the General Manager had it fixed, a solution in place, and made a point of calling me personally to make sure we were happy with the result. WE ARE!! They did not have to do that and frankly I didn’t expect it. THAT, is what separates dealerships and people.If you are looking for a great truck and want a great salesperson - see Khalil. Go to Mossy for a great experience; they are client focused.

Highly recommend this dealership for services. Great staff and professional customer service.

Excellent prompt service by David Diaz. He was excellent and communicated well.

As always, I received VIP treatment by all of the Service and Parts staff. Thanks a million! I wouldn’t think of going anywhere else 😍

Krystofer O’Hara saved the day. It’s true that all heroes don’t wear capes, but I’m convinced Krys has a cape stashed somewhere. The ignition coil went out in my Eco sport and I needed to get back home to Atlanta. He worked tirelessly to make sure my car was fixed and I was able to start my journey back home. Thank you Krys and Mossy Ford.

Great experience - much better than another Ford dealership in the area. Fast service. David was super helpful! Thank you.

PETER was Outstanding, Noticed 2 tires needed replace and got that all done at same time as my 200K inspection.He also thanked me fir my Military service and gave me a discount.It makes me feel good that FORD appriciates Military Service.Thank YouKEVINVR/ KPOUSN/ RET

Thanks for the quick and professional response to the service advisory on my Shelby! Great service. thanks guys

Khalil and Mike were fantastic at helping us with every little problem. They were patient and very helpful. They were not pushy and genuinely wanted what was best for me and my family. They went the extra mile and my husband and I felt really good when we left. We didnt feel like we had been bamboozled into a bad buy! Highly recommended and we will be coming back for our next vehicle!!!

Sadly, I have to update my review of Mossy Ford. The finance person completely messed up the contract and had to make a new one. While the first one listed the purchase price at what we had agreed upon, the second contact was $2,000 higher and includes features that we not only didn’t ask for, but weren’t even on the car. He ran FOUR hard inquiries on my credit, despite my good credit score, causing damage to my credit score. I have called 16 times and emailed three times, and each time they assure me they will correct the problem, but they still have not. I purchased this car for my daughter in November; it is now July 23, and nothing has been done. I’m in the market to trade in my Mercedes, but there is NO CHANCE I will be dealing with Mossy Ford again. I’m extremely disappointed and have contacted my attorney about this matter. I had hoped it wouldn’t come to legal action, but they have not returned my calls or emails since March.I truly wish that my original review (I’ve left it up below) was one I could stand by, but they are just another slick scam dealership.From the moment I started dealing with them over the phone and emails, I knew this was a different kind of car dealership. They really seemed to care about our problem (my daughters car being more of an art piece than a car), and they urged us to bring it in. I met the finance manager, whom they rightly call Magic Mike, and he worked a great deal for us on a 2014 Subaru. I never thought I could afford it, and my credit has taken a nosedive since I got laid off, but they got me a good package, and a decent interest rate.Everyone was friendly from the moment we walked in. They asked about my daughters unusual paint job, and brought us bottles of water through the long car-buying process.Certainly, Magic Mike is the stand-out, because he was the one that urged me to come in, and offered to make a serious offer on our trade-in. He promised we would find something safe and reliable, but that my daughter would love, no matter how long it took.I really could go on and on, but they are wonderful people, and I love that they are a family-owned business.

David and Craig were extremely helpful and made my truck service experience a breeze. 5 stars for excellent customer service.

Rachael was amazing! She made the car buying experience enjoyable and helped us get the best car for our budget. We won’t be going to anyone else to buy a car!

Caled was awesome today he did great customer service awesome conversation totally impressed by him he is definitely a keeper thank you so much Caled for giving us the ultimate service today I appreciate you have a great and awesome afternoon.

Kameron was very helpful and checked me in right away. A part was ordered and I brought the truck back to have it installed. It was ready in just a couple hours. The staff and service were excellent!

They think I’m a big shot here

Quick and easy experience with the service dept. My service adviser, Andrew, was helpful and friendly. Worked with me on pricing when there was a mishap in the inventory of tires. Will definitely be bringing my truck back here again.

Excellent service, very friendly and knowledgeable staff! I would say the best dealer service experience I can recall.

Devin and the whole team at Mossy made my purchasing experience very easy and stress-free. They even delivered my vehicle to my location- the whole process was transparent, easy and fun.

Rachael is amazing! She got me the best deal and was so honest. It was a complete joy to buy my new van from her. Thanks so much Rachael!!!

10/10 job well done, was nice to get a bottle of water, clean bathrooms but most importantly my truck was well taken care of at a reasonable price, the staff were very friendly...is there a remote for the TV on the waiting room how about you get the channel on CNBC or Sports only rec.

Mossy had my car for nearly 60 days. How is those possible? They said it might take 30 days then 40 then 50. They failed on the deadlines repeatedly. The service department did a fair job of communicating but they could not get the parts or perform on time. This was a totally frustrating experience. The warranty they sold me covered just 5 days of car rental. No one should go thru 2 months without their car. Uhg.

Went in to look at the new Ford Bronco Sport .. Service was amazing!!!! got me approved same day what a dream come true very lucky to be driving the Bronco!!! Thank you very much