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Bitsy Bridal
2005 E 2700 S a2, Salt Lake City, UT 84109, United States
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Bitsy Bridal
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Em
Review №1

I really like Bitsy Bridal. They have beautiful designer wedding dresses with good price. My friend recommended me to this store. And I found my dream wedding dress with the helps in 2 hours !! Like they would be the right person when u have no idea what kind of dresses or fabrics u like for your wedding. Great client service! I would definitely recommend Bitsy Bridal if u want a great experience picking up your dream wedding dress !

Ph
Review №2

A great store with a great range of beautiful dresses. The staff were all lovely to us and have mini water bottles and soda for the whole company. They also had books of the in-house alterations so you can see how a dress can look with sleeves etc. It was really awesome to be able to see how a dress could look after the needed alterations! They did a really good job of catering to the bride and her taste and pulled amazing dresses in her price range! They also had a fortune book with the chairs so we were all occupied with our fortunes while the bride was changing and it was a ton of fun! Would definitely recommend for anyone looking for some beautiful modest dresses.

Ce
Review №3

I purchased my dress here about a month ago and I’m so beyond happy with the customer service that I received. Ivana helped me with the dresses that I tried on and she was an absolute sweetheart, she was very genuine and I could tell that she really wanted me to find the perfect dress. Pam was also very helpful. They both exceeded my expectations. I would highly recommend any bride to purchase their wedding dress here, they have a beautiful selection of dresses and their customer service is amazing! Thank you Ivana and Pam for making this such a great experience for me!!

Sh
Review №4

Bitsy bridal is absolutely hands down the best place I went to shop for my wedding dress. Pam helped me try on every dream dress I could of dreamt of, dresses I wasnt sure about , and all the in-between. To make sure I was finding the exact one that was what I was envisioning to walk down the aisle in. She let me try on as many dresses and as many times as I wanted with fluffing it out everytime. The most amazing part was she was so casual and friendly and knowledgeable and there was no pressure at all to just buy one. She just kept saying you know what dress is meant to be there is no way to just talk you into it. I appreciated that so much because there are so many places thats how it felt was they were there to sell a dress and hopefully its what you wanted. I would recommend this shop to everyone and anyone! They were amazing!

Mi
Review №5

Wow! Loved working with Pam and everyone at the shop. I unexpectedly became a pregnant bride and she has so accommodating. She is thoughtful and even helped me deal with bridesmaids dress drama. Plus she is just fun and so very down to earth...go here. I went here first and fell in love with Pam and with my dress and that was just it...Cant wait to wear my dress on my wedding day.

An
Review №6

My experience with Bitsy Bridal was less than ideal. I went in in June and found a great dress, had a great consultant and decided to order the dress. We put half of the price of the dress down and were told it would be 6-8 weeks until the dress would arrive. In September, I hadn’t heard anything about the dress and it had been over 6-8 weeks since we had ordered the dress. I reached out to the owner Pam to see what the status is on my dress. She told me she had to check in with the designers and she would get back to me. She then told me the dress would be there sometime in December, 6 months after we had ordered it. My mother then reached out to Pam to see why it was taking 6 months instead of the 6-8 weeks we had been originally told. Pam told my mom that she had not even ordered the dress yet, despite the deposit and order we placed. When we asked why Pam first said that she was giving other brides priority over me because my wedding was at a later date. We paid for half of the dress and expected it to be ordered when we did that, like we would any other purchase. She then changed her story and claimed we misunderstood when the dress would arrive and it usually takes 6 months. She kept changing her story and still wouldn’t order the dress. She then asked us for the rest of the payment even though there was no dress ordered. We then came up with another contract saying we won’t pay the rest owed until we actually have the dress. She was very unprofessional and tried to put the blame on us.We finally got her to put the order in, once she did it only took 6 weeks for the dress to get there, like the original agreement. I went in to try the dress on and it fit perfectly and was beautiful. Despite it fitting just fine Pam goes on to tell me I need to lose back fat and to definitely not gain anymore weight. Pam was dressed very unprofessionally and did not act like an owner of a bridal store.My overall experience was terrible and I would not recommend Bitsy Bridal to anyone. The staff was great but Pam was unprofessional and rude. Pam took months to put in the order for my dress, if my wedding would have been sooner I wouldn’t have had a dress. She lied about the status of the dress and she made me feel horrible. She put a big damper on my bridal experience and I would not recommend this store to anyone.

Al
Review №7

I worked with Bitsy Bridal for more than a year and they were the friendliest and most supportive bridal shop I went to while I was planning my wedding. All of the staff members were able to interpret my wants and turn them into reality. My first consultant there picked out a dress I never would have picked out myself, and that was the dress I ended up picking because it had all of the elements I had been looking for and she knew that. Working with them during the pandemic was as smooth as it could have possibly gone, and Pam made sure I had my veil in by the time I needed it. They are simply the best.

St
Review №8

I came in last month and tried on dresses and found the most amazing dress! We put the deposit down and I was supposed to pay the rest. Due to Covid I lost my job, PAM is waiving the fees as long as I provide proof and giving me more time to pay and I cannot stress how much this helps me and my family out. On top of that during my appointment I felt like a princess and felt like was really taken care of. I went to a few different bridal stores and did not get even half the service I received at Bitsy Bridal. I had such an incredible experience here and I really appreciate the ladies that work here.

La
Review №9

Great place! My first time there today and the girls who helped me were wonderful! They let me go way beyond my appointment time and I absolutely love their dresses! So gorgeous and nice prices... we will be back!!!

An
Review №10

I love getting my dress from Bitsy Bridal. My family traveled all the way from Montana and this was our 3rd stop and 2nd dress in, I found the dress but pam didn’t push me to purchase. She had no problem with me going to other places and to come back after. We really were feeling awesome about that. I had that problem with one of my previous stops - the one I will not name since I dont write nasty reviews. I came back the next day anyway and purchased my dress. You know what the best part? They did overnight alterations with their head seamstress so that i don’t have to come back from bozeman everytime. Granted there is a rush alteration fee but at the end, its way cheaper than gas and $$$ hotel nights. We highly recommend this place 100/100. She really is kind and wanted the most convenient ways possible for you.

Ev
Review №11

Their covid sanitization is the best of the shops we visited. I love how the consultant kept track of which gowns to clean.

Mi
Review №12

They offer brides discounts and freebies in exchange for 5-star reviews. My experience was mediocre. My alterations were not good, and my gown smelled like someones kitchen after cooking a heavy meal. Like most bridal salons, there is a fat-phobic atmosphere among staff.Edit to add: No animosity, just an honest review among lots of bought ones.

Da
Review №13

The first place I went to when I dress shopped. I found the one but I went to bazillion more shops in my hometown. Then, the dress I loved was already sold and couldnt get in on time. Pam went above and beyond to find a replacement for me since it’s absolutely the one. Stop shopping when you find the one!… lol

Sa
Review №14

We needed a custom modest dress. So we traveled to utah. Utah shops doesnt disappoint and there are a handful of shops who will do a custom build up for us and we go with Bitsy Bridal at the end since we like their head seamstress. The final product is beautiful and we are thankful that we traveled since CA shops doesnt understand the garment.

Le
Review №15

My daughter and I have had a wonderful experience at Bitsy Bridal! The staff was wonderfully professional at our initial appointment. Once we decided on a dress the subsequent fittings with the seamstress were excellent. My daughter truly felt like a bride as the seamstress and staff gave her several suggestions and fitted her dress to absolute perfection. It’s awesome to find a place that can do serious alterations and make it look like the dress was originally designed that way. Thank you!

ca
Review №16

I was just there for my cousins fitting. Their in house alteration is amazing. The manager stayed past closing to figure out everything bride wants and to be done on time.

An
Review №17

Bitsy Bridal has a great selection of dresses in a variety of styles. The owner Pam and her staff are friendly, they made it fun to try on many options and were very patient with my indecisive self! They didn’t pressure me to buy anything, they actually said I could think about it and come back anytime. I really appreciated that, and I’ve been back twice to try on dresses. They are skilled at alterations and suggested different possibilities to find the right fit for my personal style. The boutique itself is cute as well, so it felt like a treat being there. Highly recommend it to all brides!

An
Review №18

Had to dress shop all over again after the seamstress ruined the dress that the other shop recommended and do nothing about it at the end. I admit I am a picky bride. I was not happy with Bitsy’s first seamstress. I reported it to the manager. She hooked me up with the next tailor immediately a week before my wedding and covered all the new costs. I am glad they did that during pandemic.

Ro
Review №19

We had to order bridesmaid dresses over facetime due to wanting to be in the same dye lot. The measurements that they asks us to do over face time is great. It arrives well packaged and fit beautifully.

An
Review №20

Great experience.... online ordering process is smooth.... they facetimed us for measurements for bridesmaid dresses. bet in person would have been fun too.

Jo
Review №21

Wedding gown shopping was the best experience I could of dreamed of because of Bitsy Bridal. I am a Avionics Technician by trade, so not very girly girl, but these amazing expert ladies knew exactly what to show me to accentuate my features! I had previously been to David Bridal another boutique, I was beginning to think I was never gonna find a dress that spoke to me, because all these people wanted to do was sell me the most expensive dress. Not at Bitsy Bridal from the minute I set foot in there I felt I was amongst friends instead of sales reps they listened to my needs, budget and concerns and found me my absolute dream dress! I recommend Bitsy Bridal to everyone in the market for a wedding gown. Weddings are stressful enough without dealing with pushy sales associates. Go visit my friends at Bitsy Bridal and they will get you taken care of while you relax, I promise you wont be sorry.

Ma
Review №22

After shopping at many other shops in the valley and being treated terribly, I was hesitant to go to any other stores. But I am so glad I did, the staff was absolutely amazing!! Also, with alterations, everything was so through and they checked every step of the way to make sure it’s exactly how I wanted! I cannot recommend enough!

Ja
Review №23

Great experience... store is neat and clean. I didnt find my dress there but i appreciate the clean protocols during quarantine era.

Mi
Review №24

Loved my experience at Bitsy. A lot of shops have pretty gowns but the fit here is amazing and its not itchy.... yayy for sensitive skin. The staff is not pushy nor use scaring techniques like if u dont buy it today, you wont have a dress for your wedding which is a turn off for me at other places.

Jo
Review №25

I am not associated with anyone- my sister had a terrible experience here. I’ve never seen someone treated so poorly and the dresses were poor quality. Shame on this company for not taking responsibility and trying to blame my review on someone else! Next time have better customer service.

Al
Review №26

Bought my dream dress in one of their designer trunkshow. got a discount which is awesome. everybody is so knowledgeable about alterations there. they are sticklers about wearing masks and keep referencing Costco which I found it funny.

Ga
Review №27

Bitsy Bridal has been accommodating and easy to work with from the time I picked me dress to my alterations. Although prices are high, I feel it’s worth it. My dress is amazing quality and they have done amazing with my alterations. I appreciate how knowledgeable they are about my dress and what looks best. They’ve been easy to contact, and made me feel important At every appointment. I love this place.

Ma
Review №28

I looked at a lot of bridal shops, but Im so glad I ended up booking with Bitsy. They have gorgeous gowns--both classic and modern styles--at a reasonable price. Plus, they give you a discount for purchasing a gown on your first visit! I ended up picking a dress that has to be altered fairly extensively, so they walked me through what needed to happen and had their seamstress look at it while I was there. Im going to end up with a beautiful, unique gown. The stylists were also super kind and helpful. I had my main stylist who selected my gowns, and she did an incredible job listening and giving me a variety of options. There were also two other stylists who were in the shop and helped answer questions. All in all, Bitsy has so many wonderful options and its easy to work with them. Ill update my review once alterations are done. Hopefully, everything goes well.

Cr
Review №29

I visited this amazing shop as a bridesmaid with the bridal party and wow, the dresses were absolutely beautiful and affordable. My friend (the bride) has been searching for dresses for months and finally found her dream dress here. Actually, Bride found a few dresses and had a hard time choosing! The staff was incredibly friendly and helpful, the store was cute and well kept! Thank you for the wonderful experience! Cant wait to see her in the dress!

Em
Review №30

I came into Bitsys in Nov 2018 because I heard great things about them from a friend. I found a dress that I was in love with. I was hesitant to put a deposit towards it because it was the first dress I had tried on. I felt the pressure from the the owner and the consultant and I told them I was not ready. They offered me a discount if I did it today and if I change my mind in the future, I was welcome to apply my deposit as store credit. I shouldve known it was going to be a mistake if I did the deposit with them.With wedding circumstances I had to change my wedding dress. I contacted the owner, Pam and she told me that I had until end of 2019 to find my dress. I went back in to find a new dress and I noticed that they still carried the same dresses since the last time I came in. I tried on most of the dresses that was within my budget and even over my budget to try find a dress to love. I felt limited and asked if they would be having more dresses in by the end of the year, they said no. I told them that I dont think I will find my dress here and if I can have a refund. The owner said no because I have costed them out of pocket money. She told me that we can apply the deposit toward accessories and veils. I ended up coming back in on a different day. The consultant told me that she did not know the prices and only the owner knows. Most of the accessories and veils were older styles. I picked out a few, contacted the owner and no response. I got one response of her telling me that shes busy. I have contacted her multiple times after that and I never heard back again.Till this day I have not heard back from the bridal shop. Im really disappointed how things ended up and wish they wouldve just offered me a refund instead of wasting both of our times.I really tried to communicate the situation and I understand they can get busy but they could at least honor the credit I have in the store and I feel have no other choice but to leave a bad review and end up with hundreds of dollars loss after a whole year of trying to work it out.For this shop, I wish for you to please be more considerate of your clients and future brides. Be less about money especially when people put their trust in you.

Mi
Review №31

Found my perfect dress here! The staff was great to work with, made alterations easy and were very accommodating to my hectic schedule pre-wedding. Pam and her staff are truly passionate about what they do. LOVED working with them! My dress fit perfectly and I felt so beautiful in it on my wedding day.

La
Review №32

I have loved my experience at Bitsy Bridal from the moment I stepped into the shop, up until my last fitting! Everyone was so accommodating and helpful and they met all of my needs. We tried 4 dress shops before coming to Bitsy, and the selection they had surpassed them all! I cannot wait to pick up my finished dress next week!! Highly recommend!

De
Review №33

Bitsy Bridal has an amazing selection of dresses in lots of different styles. If you customize or change the dress, they are so helpful and talk everything out so that you know exactly what they are going to do, and they make sure they know exactly what you want. My dress turned out so beautifully. Bitsy Bridal is the best!

Er
Review №34

My experience with Bitsy Bridal was an absolute nightmare (was actually the only negative aspect of planning my wedding). I purchased my dress out of state and Bitsy Bridal carried the designer of my dress so the shop I bought my dress thought theyd be a good place to get alterations done. Pam was the most unprofessional and rude person Ive ever dealt with in a professional capacity. When I was unhappy with how the alterations were progressing, she got super defensive and basically told me if I didnt want to complete the alterations their way, I could find somewhere else to take my dress (with less than a month to go before my wedding). They did give me a full refund and I was able to take my dress elsewhere where I was treated much better. There are so many wonderful dress shops in Utah, do NOT waste your time here.

La
Review №35

Bitsy was absolutely incredible! We did a total redesign of the top of my dress and it turned out so perfect! They spent so much time and didn’t go forward with anything until they knew it was exactly what I wanted! The seamstress was such a delight to work with! If I am sending all my friends to Bitsy!

Am
Review №36

There arent enough words to describe how amazing they all are! A friend of mine had some phenomenal custom work done and everyone at Bitsy Bridal truly went above and beyond for her! They were all so accommodating and willing to do whatever was necessary for my wonderful friend! I highly recommend Bitsy Bridal to anyone!

Je
Review №37

Ive absolutely loved Bitsy Bridal! They have been absolutely accommodating which had made getting ready for the wedding stress free! The dress came in on time and absolutely gorgeous! I love that they have their own seamstress so I didnt have to have the problem of finding my own! The girls that work there have been so kind to me and have kept in touch frequently through calls and emails so I always feel connected to what is going on with my dress! Theyve really helped me feel the excitement of my wedding whenever I come in because they are so kind and bubbly!

Ne
Review №38

I loved the shop. They helped me find my dream dress and their alterations team did an amazing job making it modest. They are very accommodating to every situation!

An
Review №39

I loved going to bitsy bridal! I went for a clearance sale but they treated me just as well as they would someone who could pay full price. The gowns are amazing and they have a large selection. I felt like they really listened to me and cared about me getting the dress I wanted.

Ma
Review №40

We were blown away by the selection of beautiful, high quality gowns at Bitsy Bridal. The salon itself is gorgeous and spacious. Rebecca and Pam were both wonderful, kind, attentive, accommodating, and extremely knowledgeable. We really could not have asked for a better dress shopping experience. All in all, I found my dress (which I am totally in love with) in the first visit, and I cant wait for my first fitting!

Am
Review №41

My appointment went so well. All the girls there were supportive, bubbly and kind. The woman that helped specifically, unfortunately I forgot her name, was hilarious. We shared some good laughs, and found my dress together. We luckily had the store to ourselves for my appointment. All the dresses are beautiful. I went to Bitsy Bridal in hopes to find a unique dress, and I went to the right place because my dress truly is something special.

Di
Review №42

LOVE THIS PLACE! I found my wedding dress there, they were upfront in the process and kept my budget in mind. They were so friendly, and made the experience amazing.

Be
Review №43

I have had the best experience getting my wedding dress through Bitsy Bridal. My wedding was planned pretty last minute and I thought that a bridal shop would laugh in my face and tell me no. We worked with Pam and she is amazing she was also a great buffer in between me and my mom when we didnt agree on my first choice. We eventually found my dream dress and it is currently being altered. Thank you so much Bitsy Bridal I cant wait for my special day! :)

Ma
Review №44

I had an AMAZING experience here. I had went to a few other dress shops before coming here. I was able to find my dream dress from Pinterest here with the help of the most amazing staff. Their in-house seamstress is awesome too and really knows her stuff. I love the shop so much that I suggested them to one of my family friends and she found her dress here not too long ago as well! They have such a broad variety of dresses. They can fit any brides needs!!

Ja
Review №45

I came here for my first round of dress shopping! Pam was so adorable and worked so well with my budget. She was honest with prices and wanted the best for me! I was able to find my dress and take it home that day with a scheduled fitting appointment. They have worked with my schedule and keep appointments going on time. They really do care for and love their brides!

Ka
Review №46

I LOVE BITSY BRIDAL!!! The stylists actually listen to what youre looking for and match you up with your dream dress SO easily! I shopped for my wedding gown at four other places (before and after Bitsy Bridal), and although there were beautiful gowns at each place, nothing could beat the gown Stephanie helped me find at Bitsy Bridal. It was exactly what I was looking for! It had all the details - sparkle, lace, pearls, etc. - that not only made me feel beautiful, but also made me feel like a bride. I always thought Say Yes to the Dress was dramatized and never believed Id know when I found the right dress. I was wrong! I knew I had found my dress as soon as I was in it. Not only is their selection WONDERFUL, their alterations are incredible as well! I had to build up my dress quite a bit, and Irma and Pam lovingly and patiently attended to every single minor detail. They are so kind and so easy to work with. I highly recommend Bitsy Bridal to any future bride looking for the perfect dress! :)

An
Review №47

Pam helped me borrow a few hayley paige dresses that i cannot find anywhere else. i enjoyed my private shopping experience . thanks and cant wait to get mine

Ha
Review №48

Bitsy Bridal has been such a great bridal boutique and I would recommend this shop if you are looking for great customer service and beautiful gowns. This is shop practically all inclusive as well as one of a kind dresses. This was my second stop when shopping for a wedding dress and I fell in love. They were so helpful and on top of the ordering, I was able to know my final cost with built-up and extra lace. Completely satisfied with their service.

Al
Review №49

I got my dress from here after trying many different shops and being pretty tired with the process. I was pleasantly surprised here. I was looking for a simple, classic style, and while the shop had a large variety, I found the exact dress.I really enjoyed working with Pam; she asked me what I liked in a dress and my budget, then walked me around the store to get a better idea before pulling dresses for me to try on. I appreciated this because most of the other places just had me walk around on my own and try to figure out dresses based on how they looked in a bag on a hanger. Great experience!

Ky
Review №50

I had such a great experience at Bitsy Bridal! I live in Michigan, but my parents live in Utah. I really wanted my mom to be with me when I found my dress, so I decided to go shopping when I was in town for Thanksgiving. I ended up finding the perfect dress at Bitsy Bridal. Pam was so great and assured my mom and I that she would be able to pack it well and have it arrive in Michigan absolutely flawless.. and it did! Im so excited to wear it!

Ty
Review №51

If I could leave a ZERO star, I would. My fiancé ordered a dress here back in February, SIX months in Advance before our wedding date. Then unfortunately a pandemic happened, leaving us no choice but to cancel our wedding. My fiancé asked for a refund or an in-store credit and the owner Pam has refused to do anything to help or make the situation easier. I have watched my fiancé cry over this when it’s supposed to be a special moment. The way Pam responds is disgusting. She has lied and said she “rushed the order” because how “close the wedding date was” but ordering 6 months in advance should be more than enough time. My fiancé has expressed to me that she is torn between giving up and losing out on a $900 deposit and spend her money elsewhere when we have a new date. Somewhere where she will be treated a lot better. I am disappointed and sad with how things are being handled, especially with how excited my fiancé was about this dress and our wedding in general. The least this shop can do is compromise and meet in the middle instead of make this experience horrible!! Don’t waste your time here.

Al
Review №52

UPDATE: After several attempts of trying to get a refund or at least try to work something out, I finally filed a dispute with my bank and I couldn’t thank them enough for fighting hard for me. I was able to get at least $600 back. I had put $600 on my card and a family member put $300 on his card. (Deposit was $900) Bitsy Bridal still kept the other $300. In the process of everything Bitsy Bridal (pam) threatened to sue me and gave me a false “attorney” number.Said it was not their problem I decided to cancel my wedding. Which is sad because I didn’t “choose” to cancel my wedding just like I didn’t choose for their to be a pandemic nor did I choose to be laid off.In other 1 star reviews this company has, Pam has blamed the review on me saying I have asked people to leave the reviews-Not true. I don’t even know or associate with those ppl.I have to give a huge shout out to my Venue (The Grand View Reception Center), my Photographer (Paulina Martinez), my DJ (Josh Weesly), Delta Airlines and Royal Caribbean for not taking advantage of us and honoring credits for the money we have already put down with them. Also to DAVIDS BRIDAL for working with my bridesmaids with absolutely no fight.My heart truly is with anyone who had to cancel their wedding due to COVID. And also to the businesses that have been affected but also as a business took care of their customers..One of the most special parts of wedding planning is finding your perfect dress for your big day, here at Bitsy Bridal, the manager PAM has done nothing but make this experience miserable for me. I put down a 50% deposit when I found a beautiful dress, then a couple weeks later COVID happened, leaving my fiancée and I no choice but to cancel our wedding. I reached out to the shop and Pam has refused to give me a refund after I asked again she offered that she would talk to the designer of the dress to see if I could get an in-store credit but never reached back out to me until I reached out TWO months later. She replied with “i dont know how to tell you this but its a BIG fat NO”. I have reached out to other Bridal shops near by and they have all told me they are refunding brides and helping out in any way they can. I wish Bitsy Bridal was not all about money and cared for their customers. Especially during economic hardships. I am very disappointed with customer service.

Ma
Review №53

Great selection, very kind and knowledgable staff. Hannah was amazing!!

La
Review №54

My niece bought her bridal gown from Pam at Bitsy. She and her staff were wonderful to work with. She listened to what my niece wanted and she was professional and helped my niece stay within her budget. Highly recommend.

Ta
Review №55

Bitsy Bridal is so amazing! Not only did I get the dress of my dreams but it was even better than I ever imagined. There was a wide selection to fit any budget and they knew exactly what they were doing to help me find the best style of me in my budget. Love love love Bitsy Bridal!

Am
Review №56

I just purchased my dress from Bitsy Bridal and the experience could not have been better. I worked with Morgan and she made the whole process fun and relaxing. She let me try on every dress I wanted to, but also made sure I was within my budget. The entire staff at the store that I worked with answered every question we had and have made sure that my dress will be perfect my Hawaii wedding.

Al
Review №57

Such a great atmosphere. The staff has been so nice, accommodating, and helpful! They are not outrageously priced either. They have provided nothing short of an excellent experience.

Xx
Review №58

Best bridal boutique in Utah. Pam and her team were the best to work with , they listened to me and pull the perfect dress for me. I highly recommend the boutique to all future brides.

Pa
Review №59

A truly amazing bridal shop! They are such a pleasure to work with!

Da
Review №60

I was hesitant to go with this shop at first because of the price, but I couldnt be more pleased with my experience there. They have been prompt, easy to work with, and very attentive to any questions I have. Also, I absolutely love my dress. It fits me perfectly, and they did such a good job with taking my measurements that I barely needed any alterations!

St
Review №61

This place is awesome! Great customer service, Pam is seriously the best I loved working with her and how fast she is at responding. I found the dress I wanted within minutes and the quality of it was amazing and they were able to make it modest at a low cost. The place is a little pricey but worth the quality. Make sure you get your dress at least 3 months in advance or they charge you for getting it shipped sooner. Overall great experience.

Jo
Review №62

Loved the spirit of the staff here. Felt comfortable and was given several options. Several designs to choose from and worked with my budget. Very satisfied with their service. My daughter also had some fun in the process. Thank you for a lovely experience.

ja
Review №63

Pam and her associates are the best to work with. They go to great lengths to accommodate every little wish that we asked for. They made me and my daughters feel very comfortable about looking at dresses and then when we came back to actually try the dresses on my daughter they bent over backwards to make our bride-to-be feel comfortable about the dresses and more importantly to feel beautiful while trying the dresses on that were chosen! I highly recommend using Bitsy Bridal for any bride-to-be!

li
Review №64

I have had a wonderful experience at Bitsy Bridal! The staff is helpful, and fun to have the wedding dress shopping experience with. The alterations came out beautifully, I couldn’t have asked for a better experience!

Ky
Review №65

Dresses are gorgeous there. Fun and wonderful experience.

Ka
Review №66

Pam and her staff were very helpful throughout the entire dress shopping and alteration process. Pam is so responsive and willing to help. She happily ordered alternative dresses from the designer for me to try. Ultimately, my neckline alternation and veil were custom, but they graciously worked within my vision.

Ru
Review №67

Bitsy Bridal is the best. All of the staff is so welcoming and kind. They go above and beyond with whatever you may need and always make sure you feel comfortable!

Pa
Review №68

I had such a wonderful experience at Bitsy Bridal. It was my first time trying gowns, the staff was so patient and accommodating, they really listened to what I liked and disliked and found me the perfect gown. Not to mention, they have an amazing selection of beautiful gowns!

Ch
Review №69

Loved my experience with Bitsy Bridal. The staff is always to polite and accommodating. When I first ordered my dress, Pam didnt shy away from the fact that I had a long timeline. She was always so willing to answer all of my questions no matter what!

Ke
Review №70

My experience at Bitsy Bridal was amazing! I had been to several other bridal shops before choosing the one. I felt like the Bitsy girls truly listened to what styles I liked and what price-point I wanted to stay in. I love that they do their alterations in house-it makes me feel very confident in the workmanship and ultimate final product. These ladies have a strong passion for what they do and demonstrate expertise in making you feel confident and look perfect on the big day!

Ka
Review №71

I got my dream dress from Bitsy Bridal and was amazed at their stunning selection from traditional to unique dresses. Each associate I met with was very helpful and learned a lot about my personal style to make sure I loved my dress & veil!If I could have a second wedding I would get my next dress (&the ten after that) from Bitsy as well!

Br
Review №72

As a wedding photographer and videographer Ive been able to work with Bitsy Bridal many times. We even shot the owners personal wedding :) Just know if you want an amazing dress and someone to have your back and go to work for you then this is a great place. Also if you are looking for something a little more elegant than most wedding dress shops around. Definitely recommend them

Jo
Review №73

All I can say is WOW! What a great experience i had. The selection was so fabulous, did not think I would be able to decide. But when I tried on the 3rd one, the tears just flowed, so I just knew. I HIGHLY RECOMMEND BITSY BRIDAL! No need to go anywhere else in UTAH! i

Te
Review №74

Beautiful shop with an amazing selection. The service is top notch! Pam her team will make sure your experience is everything you dreamed of!

Je
Review №75

After stopping by many bridal shops in the area, this was by far my favorite experience! The dress selection is awesome and the alterations work wasperfect. Highly recommend!

Na
Review №76

This bridal shop is amazing! The dresses are one of a kind and and the alterations are amazing!!! The staff goes above and beyond! Truly an experience every bride should have.

Ta
Review №77

I did a complete redesign on my sleeves. Their alteration team is solid. Their seamstresses are patient, kind and very professional. They worked with my out of town schedule too. 5/5 recommendations of course.

Ch
Review №78

Overall I had a great experience at Bitsy Bridal. I found the dress of my dreams and was very happy with the end result. The only reason I am giving 4 stars instead of 5 is their alterations were quite expensive and when I ordered my dress in November I was told it would be in at the end of January and it didn’t come in until early April. This wasn’t a huge issue for me since my wedding was in early June but for someone else this could have been a disaster. The alterations turned out amazing and they were a dream to work with but definitely pricier in the end than we thought they would be. Overall happy with my experience though.

Ko
Review №79

If you’re going to go anywhere for a wedding dress, GO TO BITSY BRIDAL! It was so easy to book an appt online and they were so helpful with everything. The women I worked with were funny, helpful, kind, and honest. I had a hard time explaining what I wanted but they were so patient with me and they continued to work with me to figure out what I wanted. ❤️ After finding the dress that I wanted, they went above and beyond to alter and fix it up to be the dress of my dreams. The woman who did my alterations (in house which was fantastic) was so talented and kind. It was the most incredible experience and because of Bitsy Bridal, I looked fabulous on our wedding day.

El
Review №80

I found Bitsy Bridal through a Facebook ad and I am so happy I found them. They took the time to help me find the perfect dress without any pressure! I loved the options of accessories that they had in the store as well as the large variety of dresses.I would recommend them to any bride looking for a dress!

Br
Review №81

I was a guest at Bitsy with my friend that lives in Lake Tahoe. We decided to meet in Salt Lake for a girls weekend and on a whim went dress shopping. She didnt expect to find “the one” but fell in love with the first dress she tried on! Ive been dress shopping with many friends and this trip was at the top! Pam was so accommodating and very knowlegeble-it made Andrea’s choice an easy one!

Ch
Review №82

They did an amazing job helping me find the perfect dress for my big day! Completely opposite from what I thought I was going to get. I’m super happy they started doing alterations so that I don’t have to go anywhere else!

Em
Review №83

Bitsy Bridal was such a breath of fresh air during the stress of wedding dress shopping! I felt beautiful in every dress I tried and the customer service was kind, honest, and helpful. I recommend any bride to come here for an enjoyable and successful experience.

Sa
Review №84

I was helped by Becca and she was awesome! She was super helpful and found me the perfect wedding dress in my budget after asking just a couple questions. She was very patient and doesnt pressure you. Id definitely recommend looking for your dress here!

Vi
Review №85

We had a wonderful experience! The customer service was great. They totally bend over backward to make things happen and they were super kind through it all too. Highly recommend this place!

Ta
Review №86

I ended up buying two gowns to wear during my wedding and bought the second gown for my reception at Bitsy Bridal. What I love about Bitsy: They have a great selection of gowns from favorites like Hayley Paige and Lazaro. Pam is also amazing to work with! She is down to earth and genuinely wants to help you find the gown of your dreams. She followed up without throughout my months of searching.The rest of the ladies in the shop also exude relaxed and easy going vibes (as opposed to a place like Alta Moda, which in my opinion was super pretentious and stuffy) and I have enjoyed working with them. I also love the texting and online appointment system. It makes it so easy to communicate with the staff and set an appointment that works with my schedule. In addition, they offer in-house alterations. In my opinion, their rates are a bit pricey, but to me it beats having to drag my dress to another shop and go through all the trouble to set up all the fittings again. Last but not least, their shop is super cute! They give you plenty of privacy to try on your dresses and the decor is trendy.

Be
Review №87

What lovely women work here! I came in discouraged and skeptical and left with a beautiful, well-made dress after a time spent with sweet women. Theyre selection is gorgeous and theyre alteration craftsmanship is impeccable. If you want to support thoughtful, dedicated and honest women- shop here for your bridal gown!

Al
Review №88

Bitsy Bridal was the first boutique I went to and I loved it, I knew what I wanted and they helped me find my dress easy-peasy. They were really kind and helpful and their dresses are stunning. The only thing I will say is that the estimated costs were a lot lower than they actually turned out to be--but maybe thats just the way it is with bridal gowns.

Ja
Review №89

The designer of my dress shipped my dress late and Bitsy bridal was very nice and professional. They helped make sure my dress was rush altered and done on time. My dress turned out amazing and I couldn’t be happier!

Ji
Review №90

Bitsy Bridal is amazing! Pam is so easy to work with and hilarious. They have so much to choose from, traditional and unique dresses! They will accommodate you with whatever you need; alterations, budget, style, etc. Shop at Bitsy!!! They are THE best!

St
Review №91

This place is so great! I worked with Pam and she helped me find the dress of my dreams! I am so excited to wear it on my wedding day. Thank you Bitsy Bridal!

Ma
Review №92

“I have been a long time fan of whimsical princess dresses but when I went for gown shopping, Bitsy Bridal suggested me other silhouettes. Now I am taking home the silk taffeta, drape gown home. The designer is sending me with modest bodice instead of sweetheart neckline. I couldn’t be happier and feel like a bride.” – Maci

Al
Review №93

They were great! I went in not expecting to find my perfect dress, but i found it! Theu did great to work with my budget. Everyone is super nice and very help full! :)

Ya
Review №94

Beautiful one of a kind gowns! The staff is very informative & caters to you and the alterations are offered in house. Overall... EXCELLENT!!

Al
Review №95

I absolutely love all of the women at bitsy bridal they were so helpful on the phone and were even able to help me with my budget! When I walked in every one was as nice as could be and is actually the only bridal store I needed to go to they were so friendly and had a lot of option although I found my dress which was the first one I tried on they had other options for me and did everything they could to get me what I want for the big day.

Br
Review №96

Love Bitsy Bridal! Their girls know what theyre doing, I ended up picking the first dress I tried on because they knew exactly what I was looking for! Its been a great experience going through the wedding dress process with Bitsy!

Bi
Review №97

Went to Bitsy and so happy I did. Pam did a phenomenal job styling my body and found the right dress for me. Thank you!

St
Review №98

Loooove working with Bitst Bridal. I’m a photographer and have been so blessed to collaborate and use their dresses in the past. Highly recommend their dresses 😍

Ke
Review №99

Worst bridal shop ever. If you want to risk getting your dress after your wedding, then go ahead and purchase it from Bitsy Bridal. If you would like be ripped off and pay extra, then purchase it from them. If you think you are perfectly confident about every decision you make in your life, and you believe you absolutely wont have dress regrets, then order your dress from them.These people are 200% into money. They absolutely cannot care less about what the bride feels. All they want is money, and everything they say is just lies

Em
Review №100

I got my wedding dress from bitsy bridal and i love it!!! everyone is so nice there and makes you feel so welcome. i have had 2 alteration appointments that have gone great! they really want to make sure everything is perfect. i highly recommend going to bitsy bridal for your dress!!

Information
81 Photos
100 Comments
4.5 Rating
  • Address:2005 E 2700 S a2, Salt Lake City, UT 84109, United States
  • Site:http://www.bitsybridal.com/
  • Phone:+1 801-699-2571
Categories
  • Bridal shop
  • Clothing alteration service
  • Dress store
  • Wedding service
  • Wedding store
Working hours
  • Monday:Closed
  • Tuesday:12–5PM
  • Wednesday:12–7PM
  • Thursday:12–5PM
  • Friday:12–5PM
  • Saturday:10AM–2PM
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Highlights
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
Planning
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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