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Utah Imports
33 Herbert Ave S, Salt Lake City, UT 84111, United States
Comments
To
Review №1

It is rare to find someone pickier than I am about their cars. But the guys at Utah Imports are an finicky about their work as I am. Ive been to many European shops in the valley. Lots of nice people, but over promise, under deliver and charge more than they deserved. Utah Imports is different, in a great way. My car is always done when they say it will be, almost always they call me before I call them, and my car is always cleaner after they are done than when I dropped it off. If not talking about a quick spray and dry, it is usually fully detailed. And they always come in at or below their quoted price. One time I had some coolant leak on my way home from their shop. Mark made a house call, re-seated a pressurized coolant hose that I couldnt get to seat, and then filled and bled my cooling system, in my garage at 9:30pm. Who does that? Ill tell you who, Utah Imports. Always exceeding expectations. That is why I keep going back.

Zi
Review №2

Utah imports has taken care of my car(s) for many years. They are friendly and highly professional. Their work is excellent and their prices are reasonable. They go beyond repair and maintenance, for example, today I dropped by for a battery for my car key which they took care of at no cost. I also had them check my undercarriage and they did a temporary fix that will last until the next time I bring my car in, again at no cost. I respect and trust their work, I like the staff, and am so glad they have my back. Thanks guys.

Em
Review №3

HORRIBLE service. HORRIBLE. They said they would give us a “diagnosis”…. Yeah right. They gave us a million maybes… told us they can’t help us…. and then charged us 160$ Horrible.

Ha
Review №4

One of the best places to take your Volkswagen or Audi in Salt Lake City. The staff are friendly, diligent, and hard-working. They get the best OEM parts for all of their repairs, and their turnaround times and prices are very competitive compared to the other options. Would definitely recommend over almost every other place in SLC.

Lo
Review №5

These folks are amazing! All the oil and coolant leaked out of my 2002 Volvo while I was passing through from out of town and they fit me in without second thought. They got the work done quickly and at an amazing price. They were extremely transparent and helpful throughout the process. Would highly recommend Utah Imports!

Su
Review №6

These guys are just the best. I had a BMW X3 that had lots of issues. They took great care of the car and were very patient in answering all of my questions (including how to find a car that didnt have lots of issues.). Highly recommend.

Je
Review №7

I had unexpected suspension problems on the road. Utah Imports got me running again faster than I expected and for a reasonable price. The staff is clearly knowledgeable about VWs. With parts availability and increased demand on shops due to COVID, Im impressed and thankful.

Ed
Review №8

Abstract: 120/100 exceed my expectation and did everything they could in a professional manner and exceptional price. These guys are not your average mechanics but professionals with dignity and integrity.They performed some MAJOR services on my 2006 mini due to overheating issues and wheel bearing issues. As far as the overheating, I could not find the issue so I asked around online forums and made 10+ calls to shops in SLC area. Marc from Utah Imports told me to have my car down there and let their mechanic take a peek. After an hour or so, Jeff the garage owner performed every diagnostics they can run and provided me with a solution and quote. Of course me being a timid European car owner, I called few different so-called Euro-Specialists but no one could match Utah Imports price and professionalism. I am glad that I found the right shop in SLC area.Truly amazing, down to earth people working there with exceptional ethics and professionalism. I do not regret doing business with them and at this point, been doing businesses with them more than several occasion, I do not even bother to compare prices because I know they are the best in terms of price and skills.

bi
Review №9

I am a car freak and have taken my cars to a ton of places around Salt lake- and usually leave not feeling great about the experience. Whether it was paying way to much, poor service or bad workmanship. However, after taking two cars to Utah Imports, I am a customer for life! Seriously, Mark provides incredible service and is so great to work with, while Jim and the rest of the team perform incredible work. I honestly feel like they are on my side, trying everything they can- to not only do the job right but save me money. I have never walked out of there not feeling great about, how my car runs, what I paid and how I was treated. They really are the best ! Keep up the good work guys !

Th
Review №10

I always take my Mercedes here. Quality work. Knowledgeable staff and will keep coming back for anything my car needs.

Pa
Review №11

Ive owned an 87 Vanagon for about 3 years now and kept on with the VW mechanic that the previous owner had been using. Nice guy but I was having all sorts of problems, the van was in the shop all the time, would run okay for a while before the next problem happened. I finally got fed up and after recommendations from other Vanagon owners, took it in to Utah Imports. Several of the repairs performed at the old shop ended up needing to be completely redone, as well as several previously unrecognized problems that were in urgent need of attention, but in the end my Vanagon was running better than it had ever run and here we are after 2 months of daily driving without a single problem. I now understand the difference between repair which the old shop was attempting to do, and restoration which is what Utah Imports did. I am so happy to have found Jim and Jeff and the rest of the Utah Imports team.

sm
Review №12

Jeff was very helpful with some information regarding a vehicle and Jesse was awesome with getting a few parts ordered as well.

Mo
Review №13

Utah Imports does a fantastic job. I took my Volvo here and saved thousand over Ken Garff Volvo (complete rip off). Mark and Jeff are honest and trustworthy. The repairs were done in a timely fashion. I will never go to the dealer again. Thanks guys

Da
Review №14

These guys are great. They are honest- unlike the Ken Garff dealer. The fixed my car for much less money than the dealer. Thanks guys

Ke
Review №15

The best shop to take your European hands down bar none. They are very fair in price, thorough and honest. If you make this your shop you will not regret it

Li
Review №16

These guys are the BEST. There is simply no one better for your European vehicle. Mark and Jeff are honest and amazing to deal with. I trust them completely to take care of me without taking advantage or tacking on unnecessary charges and repairs.

Ti
Review №17

My first time visiting Salt Lake City, just purchased a 2013 Mercedes E-Class that needed services, Utah Imports went above and beyond with my vehicle; Great services, great people, great prices! I highly recommend if you need services on your vehicle come to Utah Imports! Specialize in BMW, Audi, Mini Cooper, Volkswagen, Mercedes Benz and many more luxury cars. Thank you again most definitely will be back!

Cu
Review №18

I’ve been taking my VW’s to these guys for years now. Jeff is always helpful and his brother is an awesome mechanic. If you’re looking for a great German car shop these are the folks to see!

Za
Review №19

Getting your car repaired is a lot like getting a colonoscopy, everyone has to do it at some point and no one really likes it. So I have to say this place made it the least painful as possible. They were very flexible and reasonable to accomodate my needs pricewise, they are extremely knowledgeable and walk you through everything, and they are just friendly. It felt like a real family working there, a bunch of down to earth people who love what they do, and do it well. I really feel like they are a trustworthy business, and I certainly appreciate that with the amount of bad auto service establishments that exist. If you want a place where you can drop your vehicle off, be worry free, and pick it up with all its issues resolved on the first try this is the place for you. I know after my experience I wont bring my R8 anywhere else.

Pa
Review №20

They do the best job at taking care of our two older VWs. Marc is friendly and always lets us know what we need now & what can wait. Love these guys!

Ja
Review №21

They are better than the dealership. Their schedule is easier to get your car in and their prices are more affordable. Ive taken my Porsche and our Audi their.

St
Review №22

Man these guys are some serious lifesavers they looked out for me big time today and pulled me out of what coulda been a major jam! I’m grateful to have found these guys and I’m going to be bringing my daily driver as well as my project car here from now on! Big ups to Utah Imports! If you got a European car then you should definitely check them out

Ma
Review №23

Had a transmission valve body go on my Subaru on a Sunday night. I called multiple shops a dealerships and Utah Imports were quick to get my car in, diagnose the issue, order the appropriate parts and worked with me to have my car ready by Friday (had to get to work by Saturday). They even replaces a small part that prevents the seatbelt buckle from sliding all the way down at no additional cost. Price for the job was very fair, especially considering how busy all of the shops were at the time. Great customer service. Will be using this shop again if needed and referring whoever I can to them.

ka
Review №24

I asked for specific jobs to be done, they tampered with things outside of my requests, and then left them unfinished.Make sure you are thorough in your requests with UT Imports, and that you have a strong understanding of what you need done. Dont let them use their expertise to take advantage of you.

Mr
Review №25

Thanks for all that you do! Great staff, especially the guys up front...oh and Jeff, and the great techs behind the scenes getting dirty...and that girl that calls me to make sure I had a good time.

Ti
Review №26

Theres a reason these guys are busy! They go above and beyond to make sure your car comes back better than before. I have a classic Volvo and theyve scoured the earth to find parts for it without charging me a fortune. Marc, Devin and Jeff know so much about every type of car they service and they manage to keep all of the details straight when theyre giving updates on the progress of your repairs. In sum, if you have a car that they could service, you cant beat the customer service and work ethic of Utah Imports. Dont cheap out; go somewhere where they care about you and your car!Theyve fixed my exhaust, entire suspension, rebuilt my A/C system and helped find numerous interior pieces to really make my car complete.

Em
Review №27

The most trustworthy and knowledgeable mechanics I have ever had the pleasure of working with. I had a car that needed a lot of work and had been quoted by another mechanic that it could cost $3000 and up if they were to find something else while working on it. Utah Imports fixed my car for $1600 and told me the things the other mechanic said needed to be worked on didn’t! They are fast, friendly and knowledgeable. I would recommend them to all my family and friends.

Om
Review №28

Probably the best experience Ive ever had with repair shop. Mark went out of his way to make sure that my car would be taken care of in a timely manner. The professionalism with all the personnel and mechanics was amazing. Also their pricing was a lot cheaper than the dealership. I can truly say that they have gained a customer for life and will always refer customers to them. Thanks Utah Imports for taking care of my car and getting me back on the road safely. By the way,my new turbo works a lot better than the original one that it came with!

Jo
Review №29

Great business, great people. More to come.

Sa
Review №30

We moved here from Germany and bought a Mercedes GLK 350. We get all services and a perfect work, prices are reasonable and the guys are very friendly and always in time. As Germans we appreciate punctuality and good mechanics like here.

Ro
Review №31

Utah Imports did a great job with my BMW 330xi. These guys are very thorough during their inspects and are patient when asking tons of questions to fully understand the situation at hand. I also was very happy that these guys took the time to explain what they saw, as well as offering advice on if it is necessary now or when it may be based upon previous experience.I worked with Devon. He kept in very close contact with many updates which I really enjoyed and made me much more confident/comfortable with what was going on.I also want to commend Utah imports on their warranty process. These guys offer great warranty on their work, and stick true to it. Warranty is frustrating for both parties but these guys welcome you back in the door which is rare in my experience.Would highly recommend. They are also very fast!!

Jo
Review №32

I think i can safetly say these guys are the best Ive ever had the pleasure of dealing with. When it comes to machanical work there are a lot of ways people will try to twist everything they can out of you, but Devin and Mark from Utah Imports are stand up gentlemen who are sure to take care of anyone they can.

Jo
Review №33

Had me on hold for 20 minutes so I said screw it. If they wasted that much of my time then they don’t deserve my business. Time=money.

Er
Review №34

Top Notch! It was easy to arrange an appointment. The check in process was pleasant, and comfortable. The shop and office is very clean and tidy. The owner, and the other staff are helpful and kind. They photographed the before and after condition of each portion of the work, which clearly illustrated their craftsmanship and care. I highly recommend this business.

Br
Review №35

These people are amazing! From their office staff to the technicians, these are the people I want to work with for my European cars!

Ch
Review №36

Utah import staff was extremely knowledgeable and friendly. Highly recommend.

An
Review №37

Did some work on a 14 Audi Q7 with a tdi. They ran into some small issues and 100% did it right and made it right, including replacing some parts on their dime. Thank you guys and A+ recommended. Good, honest mechanics who do a great job on European cars. Have done work with them for 10+ years and always great.

Ch
Review №38

Hands down BEST service in Utah. Devin and Mark are awesome, got me in right away on short notice. I highly recommend them.

Aa
Review №39

I take both my Volvos there for all routine and necessary maintenance. They have done great work, and trustworthy, and reasonably prices. I highly recommend them.

Ma
Review №40

Trustworthy and helpful. I was running low on oil during the earthquake power outage. I needed to get back to Utah county. They hooked me up with the oil I needed even when they couldnt take payment.

Mi
Review №41

The team at Utah Imports is exceptional. They are friendly, respectful, and dedicated to providing the best service options for their customers. I trust their recommendations and their pricing is fair. They always go above and beyond in their assessment of the issue. I never felt this way when working with the dealership. Many thanks to the Utah Imports team!!

Al
Review №42

I found my new mechanic! I live in Draper, but I will always drive downtown to get the service and exceptional care for my car at Utah Imports. They are quick and helped me fixed a very minor problem.

Je
Review №43

Very nice guys, super informative and great pricing! Will definitely be back for other repairs and even maintenance!

Gr
Review №44

I own a 1995 Volvo 940, 168,000 miles and it’s worth keeping up the maintenance. Marc was very helpful, relaying what should be replaced.

Ch
Review №45

They guys know their stuff, the shop area is nice orderly and clean, also the outside area were cars are parked is neat orderly.

Bo
Review №46

Our Volvo XC 90 started cutting out on hills. Major problem? I didn’t know, but I also knew it had to get fixed. I dropped the car off at Utah Imports on our way out to town for a few of days. They were willing to work with our schedule. About a day later I got a call from Devin letting me know what repairs were needed and the exact cost, down to the penny. It was easy to say “yes, let’s get it done” because the needed repairs were, though vital, not major and the cost much less than I had feared. Since those repairs the Volvo has made a lot of runs up and down the canyon, performing beautifully though lots of different winter conditions.This is a 15 year old, incredibly reliable car that has been routinely serviced by the team at Utah Imports. Jeff is a master at diagnosing problems and doing what’s needed to fix them fixed, efficiently. He has been willing to do whatever it takes to get to bottom of problems and give clear advise about the best course of action. Devin and others on the team are not only great to work with they too, really know what they are doing. They never push repairs, but their occasional recommendations regarding things that can be done to keep the Volvo and our Mini Cooper well maintained and running reliably have been very helpful. We always get the quality service and very fair pricing from the team at Utah Imports. They are real pros.

Ra
Review №47

A great company to work with. Honest, fair, and most of all, not condescending.Devin quoted me exactly what I ended up paying, and the work was done the same day.Utah Imports will always be my first call from now on, I will no longer be visiting the Volvo dealership down the street.*Update - Another outstanding experience with Utah Auto Imports, Mark and the team. They really know what good customer service is all about.

Ki
Review №48

These guys are great. I’ve trusted my cars with them for years and they are more than reasonable. Will definitely keep going back.

La
Review №49

This place is amazing. Great service. Great communication which I loved! Fast service. Nice guys. I just can’t say enough good things.

J
Review №50

Go see Marc over ar Utah Imports. Hell take good care of you and even better care of your car.

Da
Review №51

Always professional. Providing details about work done and with an exceptional warranty.

Du
Review №52

Won’t work on Land Rovers. I asked if they work on BMW and Volvo, they said yes, and I followed with why they won’t work on re-labeled BMWs and Volvo’s, and they persisted with stating simply that they won’t work on them. Thanks for wasting several minutes of my life with the automotive equivalent of “you can’t sit at our table.”

A
Review №53

I live in another state and I am a service manager but a friend recently moved there and Ive been randomly calling shops that deal with BMW to find a place for him to take his car. Gentlemen who answered the phone (parts) was super nice. I immediately sent my friend the link for their shop as the place he should take his car to get serviced now that he lives in the area. Being in the industry for nearly 20 years myself and I will honestly say its rare to encounter such a polite and helpful person in this business that also doesnt treat a woman like she is clueless.

Ja
Review №54

They did not repair my car properly, and were not honest about what was actually wrong, when I took it back to have them look at it they said something else was wrong entirely, and then charged for that info

Co
Review №55

Every car owner should be so lucky to have shop owners and mechanics as knowledgeable, honest, helpful, and accommodating. Utah Imports is where it’s at!

Ka
Review №56

Devin with Utah Imports took my Range Rover in to replace the bushings. When my car was returned it drove like a new car! Totally thrilled with the experience and the attention to detail Devin took in making sure my vehicle was diagnosed and repaired correctly. Would definitely take my vehicle there again!

Ro
Review №57

Took our Subaru Outback in for service about a month ago. They fixed the issues they could and were honest about the issues they couldnt. Im always impressed with their customer service, honesty & fair pricing. Ive come here for years with other cars and will continue to bring our cars in when they need service. Devin is wonderful to work with and a great asset to their company.

Ja
Review №58

Excellent shop. I was on a trip from Virginia to Utah. I had problems with the original turbo on my well loved 280K 2005 VW Golf TDI MK4 BEW, and limped into Utah. I was referred to this shop by a rep at KermaTDI.com, and now I know why. I was able to get into the shop on very short notice. New turbo, which I specified, was installed. A LOT of carbon was cleaned out of the EGR and intake manifold. A repair of the wires to the boost control sensor (common issue, and something I suspected might be wrong) was identified and performed, to clear my check engine light. A broken intake manifold actuator was identified and replaced (they managed to get one next-day during Covid19, amazing), and I was good to go - confident that the job had been done right and was comprehensive. The entire engine is squeaky clean now. It wasnt the easiest of repairs. I have an east coast car, so the bolts are prone to seize with rust. I made it home to Virginia, 2100 miles immediately after the repair, with absolutely no problems, and better fuel economy than on my trip out. My home tech wanted to check out the new turbo and was very impressed with the quality of work done. These guys were great. They were easy to work with, had great communication, went out of their way to get my TDI in and taken care of, had fair pricing, and were very fast considering the job. Everyone I spoke with was friendly and helpful. If you have a TDI, they know what they are doing, all generations. Please pass my thanks to the tech who battled east coast rusty bolts and got me home, that I dig the enforced connector on my intercooler pipe, and that my VNT17 whistles to me so sweetly!! Very grateful, looking forward to 300K more on my new turbo.

Da
Review №59

The entire team at Utah Imports is exceptional. Mark and Devin are absolute professionals and Jeff is truly a Master. I had a 1987 Citroën 2CV with a multitude of problems and Jeff was able to diagnose each and every one and fix them to my complete satisfaction. I highly recommend the entire team at Utah Imports.

Do
Review №60

Simple, honest, easy to work with, fair pricing, quality workmanship. The shift shaft seal on my 1997 A4 1.8T that Utah Imports had replaced a year ago was found to be slightly seeping. After a quick diagnosis, they replaced the seal under warranty, no questions asked. The service team is pleasant to work with, and I appreciate the no-frills, down-to-earth interaction. Thanks for the great work and service!

Ia
Review №61

Ive got my breaks done here twice. The first time was great. Ive also had some transmission work done when my transmission fluid pan got a dent in it due to a dip. The only thing I can say as of my last time getting work here done is, that the only professional person here is the receptionist. He sounds knowledgeable and knows what he is talking about. BUT he is not the mechanic and these mechanica screwed up my new breaks. I got new front rotors and break pads. These puppies were screeching almost less than a month in. When I would come out of park I would get a loud grind when turning my wheels. They prioritize other customers based off connection and Im guessing, how nice your car is. I get it I have a standard Jetta model but I use this car for everyday family events, shopping, work and it goes to show that they dont hold up to their values.

Pe
Review №62

Absolutely love these guys. Have known Jeff for many years and Im glad that hes venturing into the MB repair game too. I trust them to always do the right repair at a fair price. Much better than dealership service and at a fraction of the cost.

Ni
Review №63

Oh my gosh- the owner here is so nice. My husband needed some help with a Mini on the fly and the owner really came through. Utah Imports is great with Mini Coopers and every time Ive been in, theyve been excellent and fixed exactly what I needed on the first try.

Lo
Review №64

Absolutely fantastic service, they spent a day diagnosing a broken down Porsche 944 on a road trip, and only charged me a nominal amount after finding a blown head gasket. Extremely nice, incredibly knowledgeable, they helped me out in a time of need with a friendly smile and reasoned diagnosis. 1000% recommend these guys, they are the best. Jeff knows what he is doing.

Br
Review №65

The final cost was a little less than the estimate and they got everything done pretty quickly. No complaints, just praise.

La
Review №66

Imports does great work. A little on the expensive side, but very quality work and they keep to their word. I come several times and been impressed with the service. Quick and efficient.

Za
Review №67

These guys know their stuff and are always pleasant to work with. Your vehicle is in good hands at Utah Imports

Da
Review №68

They did a great job on my sons car. Very thorough and fair on price. They stuck to what they quoted me over the phone, even though they spent more time fixing it than they originally thought.

Ly
Review №69

My husband and I had a car trouble while we were on our road trip to Utah and Colorado in February. Our coolant was leaking and had to cut our trip short and drove from Moab to Salt Lake City in search of a place that can work on our Volkswagon. We found Utah Imports after we were told by the Volkswagon dealership that they were booked through March. We were on our last week of our road trip and were anxious to get home which was about 10 hours away. Without much options, we took our car to Utah Imports. Initially we were impressed by their service. We spoke with Mark and he got us in the very next day. As we thought, our coolant was leaking so bad that there was no way for us to drive back to Davis safely. They squeezed us in and had it done by the end of the next day. We were thrilled but an hour after we picked up the car, we started smelling gasoline. Both my husband and I thought it was the degreaser burning off from the engine. Hoping it would eventually go away, we kept driving home. Four hours into our drive, our car just died on the freeway near a small town called Winnemucca, Nevada. We had ran out of gas even though it showed that we had half tank left. Luckily, there was a small auto repair shop (Manzos garage) 2 miles away so we had it towed there at 1 in the morning. Next day, when we went to have our car checked out, we found out that Utah Imports had messed with the fuel injector when they were working on our car and had caused a fuel leak. It was leaking so bad that we were lucky that our car had not caught on fire. After waiting for two nights until we got the part to fix our car, Manzos garage fixed the problem and we drove safely home. Unfortunately, when we contacted the Utah Imports for reimbursing us for two nights of hotel at Winnemucca, we were told that they would talk to the owner and get back to us. Well, we never heard from them again, and our phone calls went unanswered. Very disappointing experience and definitely would not recommend.

Ka
Review №70

This place and Devin are ABSOLUTELY awesome!!! They take great care of me and my car. My car is older and Im not nervous of being stranded because they keep it well maintained.

Br
Review №71

Man, these guys go right out of the way to provide awesome service and honest repair advice. My amazing Audi wouldnt be so amazing without them!

Ja
Review №72

I always recommend Utah Imports. Very reasonable prices, excellent customer service, and best of all, I trust their work. They are always very efficient, and honest. When you know youve found a good shop, you keep going back. I will definitely continue to go back to Utah Imports.

Ch
Review №73

Great people doing amazing work will take my car back for check ups

Ma
Review №74

I spent most of my time talking to Devin, and a couple times with Alex. He has been crazy helpful, and has called me and made sure we were on the same page every step of the way. And he even worked with my warranty company, even when they had some hiccups. They helped me gracefully recover after not being treated fairly by another company. And were super willing to make sure I understood why everything happened on my car! Its always nice to get the opportunity to work with a great company! Theyre working on my car now! Cant wait to get that baby back on the road!

Ma
Review №75

Been bringing multiple cars here for several years. Lately I think they are either too busy or distracted somehow. I brought my car in with very specific need and they needed to keep it for over a week to diagnose the issue. But the issue was clear and explained to them when I called for the appointment and again when I dropped the car off. Their end diagnosis was exactly what I explained to them. This used to be a great place but I am now looking elsewhere. Unfortunate because I liked these guys.

He
Review №76

We have been taking our cars to Utah Imports for years. Actually they have been the only ones to service our 2012 Volkswagen Westy. They are reliable and extremely affordable for the quality of service they provide. Oh... and super nice and friendly to talk with!!!

Al
Review №77

Great customer service and great support for European cars! My family has taken VW and Audi here for years and always have had an amazing experience. They know their trade, know what to do, and know their prices. Quotes are always accurate and reasonable!

Sp
Review №78

I have had nothing but great service with Utah Imports. My car been to their shop multiple times and I feel that they are honest and do excellent work. I would Personally Recommend them.

Ed
Review №79

Best in town for Volvo and BMW.

Mo
Review №80

Had an engine light turn on and was calling around to see who had openings on short notice. After a few places telling me they were all booked up, I called Utah Imports. I was reassured that it would be a quick diagnostic check - and it sure was! I pulled into the shop and was immediately greeted. I was given a lesson on my problem (weak exhaust vacuum), was taught about my axle’s oil causing that plasticky smell, had the engine light code cleared, and was on my way in less than ten minutes - free of charge! If I’m in the area again and in need of something a bit more labor intensive, they have my business!

ma
Review №81

I was very impressed with the staff at Utah Imports. I have a daughter that lives in Salt Lake City who was having issues with her car. After having a poor experience at another shop who did $2500 in repairs and still did not fix the car I located them online. I live across the country in NY, but after speaking with them on the phone decided to have her bring the car to their location. They fixed the problem the first time and at less cost than I expected. Devin the service manager went out of his way to help out which is greatly appreciated. I have no reservations about recommending this shop for quality work, fair prices and a helpful and well informed staff.

Ra
Review №82

These guys are awesome: excellent service, technically and in their customer service as well. We were traveling a cross the nation (Oregon to Florida) and our car broke down at Salt Lake City. The Utah Import team helped take care of the problem caused by another mechanic! They also lent us a loaner vehicle for the time they were taking care of ours. Highly recommended.

Tr
Review №83

Wish I could give more stars! Jeff, Mark and Devin are the most honest, trustworthy men. Im a single woman who knows nothing about cars and have gone to Utah Imports for services for several years now. They take time to explain and show you everything that needs to be fixed or things that can wait. They have saved me money on repairs several times and they treat me like Im their sister. Ive always dreaded dealing with mechanics until I found them. You can trust these guys!!!!!

Ta
Review №84

The professionals at Utah Imports treated me with kindness, respect, and fair prices that I have not experienced anywhere else in Utah so far. They are experts on volkswagens, something that has been difficult for me to find here! Strongly recommend. :)

Tr
Review №85

Couple years ago I took my car to these guys and they figured out the problems, even let the car stay there for a day or two while I tried to figure out related recall manufacturer defect issues, I had them do some work for me then I finished the rest at home. Good guys.

La
Review №86

Excellent customer service and attention to getting things right! Youll love working with them.

Pa
Review №87

I have owned several VW cars and I have taken them to Utah Imports for maintenance and repair. I recently had the turbo fail on my car and it caused a lot of damage. Utah imports was very considerate and helped me work with an insurance adjuster going above and beyond to help the process along. I am totally satisfied with their customer service and quality of work.

Re
Review №88

Utah Imports always does a fantastic job! Devin and Dylan are great to work with, I always feel confident getting my work done here. You cant beat their quality of work for their prices!

Ga
Review №89

This is hands down the best auto repair shop in SLC! You wont find more detail oriented mechanics anywhere else; theyre honest and thorough, which is hard to come by. When you stop by, ask for Devin, hes the real MVP. I desperately needed a pre-purchase auto inspection and even though they were slammed, he still managed to squeeze me in. He and his guys went through every little detail about the car I was looking to buy. After my experience, it was clear that these guys take great pride in their work and truly care about their customers. I wont take my vehicles anywhere else but here, 10/10 would recommend.

Ju
Review №90

The transmission on my mini recently blew and I was desperate for a car. Jeff and Mark worked tirelessly to finish a car that I could trade my mini for, plus a bit of money. I’ve worked with them before and they’re always honest. I highly recommend them for work on your car or to buy a used one. I really can’t say enough good things about them- and I’ve been doing business with them for years.

Li
Review №91

Utah Imports always goes above and beyond my expectations every time I have a service done. I know my car is going to be well taken care of, and I can trust that the work was done carefully. Thanks again to UI for the wonderful experience I had!

An
Review №92

Very impressed with this place. I took my 2005 Volvo in expecting that it needed a tune-up. Later that day I called them and they told me that I wasnt due for a tuneup yet so they didnt do one. They did however, go ahead and change the oil. When I asked the mechanic if the oil was particularly bad since I had just changed it a month back- he told me that he actually didnt check to see how bad it was first but he wouldnt charge me if I just had done it myself. VERY honest place- will definitely come back here and refer anyone to do the same....

Ty
Review №93

Travelling on a long roadtrip from Canada in our 86 Westfalia. Called them up on our list of 8 other recommended shops in the area, and Jeff was fantastic! He squeezed us in right away when he found out we were broken down on our roadtrip, when every other shop wouldn’t take the time to even look at it. Diagnosed the problem and fixed it within a few hours. Even had the part we needed which we were told previously by other shops would have taken at least 3 days to get in. Thanks so much Jeff! Highly recommended, and good pricing for an expert!

Bi
Review №94

This is the VW shop I have been looking for. Not only did they provide a very high level of expertise in diagnosing and repairing my engine problems but also went the extra mile in providing transportation when I dropped off and picked up my car. I finally had a great auto repair experience at a fair price.

Ca
Review №95

I have been using these guys for over a decade. Best mechanics I have ever had the pleasure of dealing with. Honest to the core and the work gets done fast and right.

Ka
Review №96

These guys are great and always know what theyre doing, Devin always provides awesome service.

Dr
Review №97

Words cant describe.I was desperate with issues with my Volvos, searched estimates around and everyone told me a price north of $800 yet no one knew exactly what was wrong with the car.I talked to Dalen, and what a cool boy to both do business and chat with in general! he helped me fix every single issue, detect unknown issues to me, and fix all of them. The price they asked? $271, I mean no one can complain about that.More, he helped me get the right parts numbers so that I order them for a third or less of the local store price to reduce my cost by ordering them online.I am sticking with Utah imports as long as I own a car they can maintain for me, whether it is my Volvo or any future car.Salutes,Mo

Sr
Review №98

Good place to take your European car. Reasonable prices

Ma
Review №99

The staff was friendly and they diagnosed my eurovan’s problem quickly. The van was ready to go within a couple of hours and the price was reasonable. I will be returning to Utah Imports for any future service for my Eurovan.

sc
Review №100

Best Mechanic in Utah!! They are honest and reliable, I would recommend them to everyone!

Information
100 Comments
4.4 Rating
  • Address:33 Herbert Ave S, Salt Lake City, UT 84111, United States
  • Site:http://utahimports.com/
  • Phone:+1 801-533-9600
Categories
  • Auto repair shop
  • Auto parts store
  • Brake shop
  • Car repair and maintenance
  • Engine rebuilding service
  • Oil change service
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–6PM
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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