Really polite salesmen. Coy and Justin were both very kind and helpful.However, Greg, Im not sure if you thought what you said was appropriate, or funny, or that no one was listening to your banter with your fellow associates, but Id like to just remind you that making fun of women in response to an error on your end is not cool. When someone addresses a concern with you, you should treat them with the same level of respect that you would treat anyone else. Professionally and socially, taking responsibility for your mistakes is far better perceived than misdirecting attention away from your error through tasteless commentary.

I called the first time to schedule an appt to have my vehicle worked on. It was 3 weeks later when I come for the appt and they said they didn’t have my parts ready for the repair. So I reschedule another 2 weeks out. Needless to say I got it done but it was a real hassle. Wouldn’t recommend coming here for any service. I won’t be back. And I’ll tell my friends and family not to go there

Brought a used 2010 Ford Edge with low mileage for its age and was in very good condition. Price was reduced because of needed repairs. Agreed to have the dealership make the repairs for an agreed price. Repairs were done quickly and appear to fixed the issues that were identifiedWhen we arrived to pickup the car, we were surprised to learn that all four wheels did not match The two on the right side matched and the two on the left side matched but were a different design. We were told that the dealership missed this issue but nothing could be done as far as compensation because this was a budget car (price was reduced because of needed repairs). Next, because we live in PA and the dealership is located in Ohio, the car will require a PA state inspection. The salesman told us during our initial visit that their dealership located near where we live in PA would perform the state inspection at no cost. When we were purchasing the car, we were told that because this was a budget car that the free state inspection was not possible We proceeded with the purchase because we liked the car. When we left the dealership, we noticed that there was very little gas in the tank. The low fuel warning message was displayed but fortunately we were able to find a gas station before running out of fuelThe car drove fine on our hour and fifteen minutes trip home from the dealership and we are hoping for an extended period of time with few problems with the car

I am sure they have all types and prices of cars but we went to see a best buy vehicle. We were a bit shocked that that whole row was like crash and dents specials. I would have been even afraid to get the vehicle. Pictures are deceiving.

I purchased my daughter’s first car from what I thought was a reputable local business but was sadly mistaken! The $15,000 2015 Chevy Cruz was represented as being mechanically sound but less than a month after purchasing, the engine blew! I immediately contacted the dealership but they refused to help. After paying $2800.00 to have the car repaired I again went to the dealership to request some compensation but they refused. Apparently their lemons are the customers’ problems only and the customers are as unimportant to them as their reputation!

I have only wonderful things to say about Joe Carpini and our interactions. I was buying a used car for my daughter to drive. He was never pushy and was always polite and professional. My teenage daughter also remarked He was really nice to talk to.

Called in scheduled an oil change, arrived dropped the keys off and went to the waiting room. Two others were waiting so figured shouldnt be too long. An hour and a half later the guy comes up to me and says your vehicle is almost ready, all we need to do is clean it up. Considering I had an appointment, and it took so long for an oil change I wasnt too happy and said dont bother cleaning it up. A 20 minute oil change took that long so who knows how long cleaning it would have taken. Got home talking with my wife, who scheduled the appointment. She says they told her they had appointments available all day. So that added fuel to the fire. Since I was the only person in the waiting room when I left, there couldnt have been a big rush to get service. Why have appointments if you cant stick to the even a little? Also since one of your employees had 20 plus to chat up the woman who takes your money at the service window while we were waiting, Im not too happy with your service. Go someplace else.for your routine maintenance.

This dealership is awesome! I was 15 minutes early and they took my car right in for my oil change, tire rotation, and car wash!! I was out in just under an hour!

Everything was smooth and easy!Greg and Bryan are the utmost of gentlemen!They know this business and are honest and competent!Great experience.

Ive been in the market for a 2018 Ram Bighorn for a while. Ive done a lot of shopping around in the area but was constantly disappointed with the deals being offered. I met with Justin Mullins me at this location and he was very honest and up front about where I would be without any BS. He worked with me on my price point and along with Ian, the sales manager, they worked me up a really great deal in less than two hours right where I wanted to be. They even got me out of my current lease, which had 10 months on it. If you are in the market for a RAM, Id highly recommend working with Justin on your deal. Overall a great buying experience!

Fantastic experience at Diehl of Salem. Went in looking at one truck and realized it wasn’t what I wanted so the they hooked me up with exactly what I wanted. Justin Mullins was a fantastic salesman! Very honest and upfront!

Excellent non-pressured experience. Worked with Greg Marple to buy my Wrangler Unlimited and I couldnt be happier!

This is the second vehicle we have purchased from Diehl. We worked with Greg Marple both times. He was quick to respond, helpful and honest. He took the time to answer all of our questions and the purchase process was simple and stress free.

The whole team at Diehl was amazing to work with on my recent purchase. No issues at all with being from out of state. Smooth and painless transaction.

Very pleased with the service of salesman and finance personnel.

Dillan was great. Very easy to talk to. The dealership wasnt far from home. They are fast, pleasant and efficient. Highly recommend.

A wonderful family dealership to work for.Great selection and prices are great!!

I was able to get my car in and everyone there was extremely helpful and very nice. Thank you.

It was my first time ever buying a truck and my salesmen Justin was very patient with that. He explained everything that was going on during the process and did everything he could to make sure I got that truck. 10/10 would recommend going and asking for Justin. Will look into going there for many more trucks

Fantastic experience from beginning to end. Greg and Zach answered all my questions and took their time with me, every step of the way. This was my first time buying from Diehl and I will recommend them to everyone.

Excellent people! Greg our salesman was great! Highly recommend this dealership!

Great experience, I left the dealership completely satisfied with my purchase. The sales associate Dylan was great to work with, I would definitely bring my business back and recommend to anyone in the market for a new vehicle.

Very patient service dept.

Justin and his team did a wonderful job with our car

Shout out to Diehl Chrysler Jeep Dodge in Salem. We started the process of buying a new car the Saturday before Christmas and had trouble finding the one I wanted. They found the one I wanted, I signed the papers and took it home on Wednesday (a week ago today). On Monday they called and said that the incentives changed between Saturday and the day I signed the papers and if I came back in and resigned, my payment would go down $14 a month. They could have very easily let it go and I wouldn’t have known the difference. Not to mention the fact that it took 5 or 6 tries to get me the car I wanted. I would highly recommend doing business with them!

Came here to compare pricing with another dealer located closer to our home. From the minute I sent a request on line about a vehicle to a day and half later being the last buyer of 2020 we had such a great experience. Dylan Young our salesman was on top of all my questions on numerous vehicles, but never was pushy or short with us. We were buying a first car for our daughter and we spent hours looking at various models and test driving.Zac Crewson did a great job as well in showing us they would like our business but without the pressure of a typical dealership.I would strongly recommend trying out Diehl if you are in the market for a new car!Jim

Excellent transaction. More than satisfied with everything. Thanks again.

Their used cars are priced a little too high for the condition they are in.

Trevor was my salesman at the dealership. He sold me a Rubicon. Trevor was THE MOST KIND attentive gentleman I have had the pleasure of working with in quite some time. Very refreshing to say the least! He knew everything about the vehicle 🚗 and was quick! Should you visit Diehl of Salem, ask for him and treat him well. He deserves it!! Dr. & Nikki V.Ps. He delivered my Jeep.

Excellent, salesman shared his time and answered all our questions from engine to inside truck to 100% of our satifaction.We were very relaxed with our new truck when we left.Signing of our papers were very well explain and we were very knowledgable what we signing..Our salesman Joe Carpini was great.We drove 90 miles to go Deihl in Salem Ohio.Ill do it with on next vichile again.THANKS JOE, GREAT EXPERIENCE.

I was in an accident and got hurt and totaled my truck. I had 4 days to get a new vehicle to get to my doctor appointments. My son told me about Diehl of Salem. My sales person was Dillan Grey and was my Superman. He found just what I wanted , got it to dealership over night and I got my new Durango within 2 days. He took so much stress off me. I will only do my business there. Thank you SUPERMAN Dillan Grey.

I met the general manager, he was filling in at the service department so his guys could take a lunch. You have to respect that. The service department was very thorough with my vehicles (I take all my vehicles there).

I had a very good experience at Diehl Salem when purchasing my Jeep. Greg was a very informative and helpful salesman. I have only had my jeep wrangler for a week and he has already checked in to see how its working out.

Awesome service department! Fast and reliable service to all work performed on my Ram 1500 and I’m especially grateful and impressed with the time and reliable work performed on my 88 Chrysler Fifth Avenue.

I highly recommend Diehl! We had a great experience with Trevor in buying a 2014 Camry. The car was just as advertised, and Trevor showed us the car we requested rather than trying to upsell us on something else (which Ive experienced elsewhere). I felt like we were in good hands, which made the process far less stressful.Thanks Trevor & staff!

Awesome buying experience! Even sent me a check months later for a rebate that was missed.

This was by far the best buying experience Ive had. Dillane Gray and the whole team made this enjoyable. I definitely recommend them.

We had a great experience at Diehl getting our daughter her first Jeep. We got a 2011 Jeep Compass. Our sales person was Dylan Young and he was so friendly and helpful. He had the vehicle we wanted to look at pulled up to the front door waiting for us when we got there, which was nice because it was cold and rainy that day. He was honest about the vehicle and the service that had been done on it and made sure we had all the information we needed to make our decision. While we were waiting for the vehicle to be prepped and the paper work, Dylan sat with us and had a nice conversation. It was so nice too, to see Buddy, one of the finance Guys dog, following his owner around and greeting us too. It made it feel homey. Thanks to all at Diehl for the good quality used car. Our daughter absolutely loves it and we feel that she has a safe vehicle to drive.

I drive 45 minutes to come to this particular Diehl service department! Always accommodating when needing an appointment, courteous, and respectful of my time! Getting to play with the dealership dog “Buddy” (R.I.P.) and “Walker” is a bonus!!!

The service department is horrible. I made a half hour trip after I was told my jeep had recalls, (which Dalton never called back I had to call several times) Went to drop off, they told me they were completed. Guess what, I took it to another dealership they were open!! Seems someone didnt know what they were doing, staff got rude when they were questioned!! Never will turn any work in here again.

Very friendly, sales staff and management, did a great job, will definitely go back there for our next vehicle as well .

The best place in Salem to buy a vehicle! Friendly, knowledgeable staff. Ask for Joe.

I was in the market for a new Dodge Charger and decided to check out Diehl. I was very happy with my experience. I submitted a interest form online and Trevor contacted me right away. Trevor went above and beyond and did everything in his power to get me the best deal possible on a great new car. He was very patient and helpful during the buying process. It was definitely a no pressure process. I can’t thank Diehl and Trevor enough for a great experience.

Stopped at Diehl in Salem one night after work out of curiosity. Was in the market for a new Ram but had some previously bad situations at a few other dealers. Not at Diehl! Trevor helped us find a truck that checked every box at a different Diehl dealership and brought out a sheet and explained everything thoroughly. No smoke in mirrors. No pressure. I have been to many car dealerships and this was by far the best experience. If you’re looking for a no nonsense straight forward experience this is your place.

The dealership is very clean and the staff all around are great. No pressure and very knowledgeable. My sales rep Dillan is fantastic!

Dave Stamp was so nice, professional, and helped my family in the smoothest way. His team made my experience amazing and we love our new car. Thank you again and see you in the future. Olivia says Buddy is the best part of it all!- The Wrights🌟🌟🌟🌟🌟

First time buying a car from a dealer couldnt have went better. Thank you dillan and all the members at diehl

Diehl was able to pull off what we thought was impossible but it is truck month and with the right dealership, anything can happen. Diehl is definitely the right dealership. We were about $20,000 upside down and they were able to eat up a major portion of the negative equity for us. They were extremely helpful and way more transparent than any place that I have ever been to. Our salesman, Dylan, was beyond helpful. He is striking young, but he is very friendly and very likeable. He may not be the most experienced, but he does know what may work with what you are trying to do. I would highly recommend him to anyone. He is not a fast talking, pushy salesman. Id have to rate this as my best experience buying a new truck. The sales manager, Zach, was beyond helpful too and you can tell he is a very honest. If you are looking for a good deal and a pleasant experience, they are the dealership to go to.

Got my 2011 Jeep Wrangler Unlimited Sahara from Diehl Chrysler Dodge Jeep Ram of Salem. What a great dealership. Everyone is so nice up there and helpful. You really get a welcoming vibe. They have a nice big Inventory of vehicles on there lot so you can spend some time finding something you like. Big Thanks to my dealer Bill for hooking me up with my sweet Jeep.

Place is an absolute joke ... I have two vehicles I was looking at trading in downsizing to one. They quoted me almost $9000 less then other dealers. I’d recommend everyone shop elsewhere and will make sure I tell everyone I know.

Great experience considering that we accomplished the purchase and the entire transaction on line. All people involved were very professional, cooperative and quick to the point. The vehicles we purchased were delivered early and to the location we requested.Thank you, this was exceptional.

I had called earlier in the day to inquire about a vehicle on there lot. I spoke to Trevor Troyer and he informed me that the vehicle was available. I went in around 4 pm the same day and Trevor had already,had it pulled up front and ready for me to take a test drive. After talking for a few minutes we did the paperwork and I drove my new car home within 2 hours. Would highly recommend anyone go to Diehl and talk to Trevor. He even took the time to toss a freebie with my 4 year old son while we were waiting on the paperwork to finish processing. Trevor is the man to see!

Spoke to Brian the sales manager over the phone days prior to visiting the dealership and was very impressed with his knowledge and desire to answer my questions. What I liked most was the time he spent with me over the phone. It is different when you are at a dealership because the chances to buy are higher and most places you call do not generally give you the same attention. But Brian did. Thats what got me to visit their dealership. Everyone there was super friendly and helpful. I purchased the EXACT vehicle I have always wanted and am extremely satisfied!!!!

Bill is wonderful and the process here was easy and fun. Took great care of us along with the finance. Absolutely the best experience I have ever received from an auto dealer. Up front and honest and wonderful to work with. My wife and I appreciate everything you have done. Stayed in contact along the way and answered all of our questions.

I had a wonderful experience at Diehl! Trevor was extremely knowledgeable and very helpful. He was patient and took the time to answer all questions that I had. He helped me find my perfect Jeep Cherokee and I couldn’t be happier! Thank you to the staff at Diehl for accommodating me and making the car buying process a breeze.

My husband and I went in just expecting to look at a car, but Trevor and the rest of the staff at Diehl made everything so easy and comfortable that we ending up buying one. Trevor took amazing care of us. He was respectful and easy to talk to; not at all pushy. We appreciate the time he took with us. We had nothing but a positive experience at Diehl - so happy they found their way to Salem!

Staff was excellent and proficient. I hate wasting time when purchasing a car and they made the process absolutely painless. Great job and would recommend to any family/friends

So happy with the purchase of our 2020 Wrangler with Trevor. Definitely look him up for your next car at Diehl!

We had such a great experience with Diehl of Salem! They went above and beyond our expectations. Trevor was our sales man and he was great with helping with any and all questions. We truly appreciate all the work Ian and Bryan did to put our deal together. We would highly recommend Diehl to everyone. Thank you so much for helping us find exactly what we wanted. We will definitely be returning.

They were very pleasant and nice to me even with covid19 these are crazy times right now but we all need to participate in the safety of each other.Thank you!!!Lonnie Bobovnyik (keep safe)

Extremely courteous and personable staff. Trevor was an excellent communicator and easy to talk to. Went above and beyond to show me the vehicle I was interested in. My issue was that they refused to negotiate on the vehicle basically stating they had the upper hand and would sell it regardless. I swallowed my pride due to the fact that I wanted this specific vehicle. They were efficient with the paperwork and professional. Auto sales have changed and this was a great illustration of that to me. UPDATE. After having put some thoughts into the experience. I really cant complain. It was a very positive experience with professional people. Plus a free oil change was tossed in. Definitely a great choice in the local area.

My wife and I purchased a vehicle from Diehl today! I must say that it was the easiest and most painless purchase I have ever made! I felt welcomed and valued by everyone there. Being in my 40’s I’ve purchased a car or 2 and this was hands down the best experience I’ve had! I will never buy another car anywhere else! From the top to the bottom a classy business. Thank you again for everything!

My salesman Trevor was very helpful and knowledgeable. It was a very pleasurable experience buying my truck. Finance Manager and salesman listened to what my needs were and made it possible to put me in my truck at the price I wanted. Great experience and will buy from this dealership again. Thanks

Our new car is wonderful. We love it. Dylan was our salesman and he was great. Took the time to show us all the features and was very courteous and helpful. We were very impressed with the whole process. Really appreciated not being pressured to purchase.

We enjoyed working with the whole Diehl sales team. Our salesman Justin was great, no pressure and he answered all questions I had (which was a lot) and Ian and Brian worked hard to get us a great deal. Everyone was very friendly and went out of their way to make us feel comfortable. They worked hard to earn our business, gave us a great deal, were friendly and never pressured us to make a decision. We will definitely be back.

An unbelievable experience at this dealership, no pressure what so ever. Walked on the lot was able to actually look at vehicles without being attacked before I got out of my car like at other dealerships. Dillan was very knowledgeable and if he wasn’t quite sure he went and asked rather than give me any answer. A deal that I had high doubts on prior to going but managed to work a deal out. Would highly recommend this dealership or this company to anyone else looking to buy or lease. Thank you so much

Our salesman Dylan was friendly, helpful and patient with us. Everyone we talked to or dealt with treated us with respect and answered all of our questions. We love our 2017 Traverse! We had been looking for a specific Traverse for over a year and we were thrilled when we found it at Diehl of Salem in the price range we were willing to pay. Would definitely purchase from them again.

We just purchased a new 2019 Jeep Compass from Diehl of Salem. Our salesman Dylan Young was excellent. He found us a vehicle we love and negotiated a great deal for us. We would recommend Diehl and Dylan!

The service department was a little shady when I would ask about my insurance claim. But the sales department offered the same experience you would normally expect. Although the salesman I worked with (Dillan Grey) was fantastic. I even told him Id certainly be a return customer, provided hes the guy I work with.

I just stopped in to look around and the manager called Trevor to assist me. Trevor’s product knowledge was very impressive! He made the car buying experience painless. Brought my wife in a few days later and leased a Jeep Cherokee Limited!! I highly recommend Trevor and the gang

Dylan Young is the best sales representative that I have met. He is very friendly, helpful, congenial, and an asset to the dealership. If you want someone who knows his cars and trucks and is willing to spend time with you to explain the features of the vehicle, go to Dylan Young. You will not be disappointed. —A Satisfied Customer

I finally got the Jeep I’ve been wanting! Thank you so much to Trevor and the rest of the team it took some time but I’m so grateful it all worked out! This was definitely one of the best dealerships I’ve been to thank you so much

I dealt with Dylan and it was a very pleasant experience. The price was phenomenal and there was no tricks or hidden charges. I drove over an hour to see them and Im glad I did.

I was in the market for a new truck, and decided to deal with Diehl. I couldn’t be more happy with my experience. Trevor went above and beyond my expectations doing everything in his power to make things right and get me the best deal possible with a great looking truck. I can’t thank Diehl and Trevor enough for a great experience.

By far the best place to buy a car. Unlike all the other dealerships that take your keys and disappear for a couple of hrs. My salesman Greg was helpful, courteous, and fun to talk with. My wife is due for another car, definitely going back to Diehl. And most definitely going to have Greg as my car guy

Had a great experience with Trevor being our salesman when trying to purchase our truck. He took time to tell us all about our Chevy Silverado that we were interested in purchasing. He was always available when we had questions and was very honest. Thank you Trevor for helping us purchase our truck.

Everyone is professional and very nice, they make it easy to get appointments made, quick to get work done and waiting room is comfortable. Routine maintenance is way cheaper that quick lubes!!! Will always take my wife’s Dodge Journey there

Trevor was a great salesman and helped my family with 2 vehicles. No pressure tactics which was great. Thanks!

Joe Carpini at Diehl made this possibly the easiest vehicle purchase I’ve experienced. He was professional and never pressured us at all. I would definitely recommend this dealership to any of my friends

Brent Campbell drove from the Alliance location to help us out at the Salem lot. He was very personable and made our purchase smooth and hassle-free. This was our second vehicle purchased through a Wally Armour dealership and we will most likely go here again. Love the upfront pricing, no gimmicks or price haggling. It makes it stress free! Our family loves our new Dodge Grand Caravan.

Loved our experience. salesman was so very helpful. trevor was the one who helped us. he did a great job! Any way i could get a pink jeep hat for my birthday? its the 17th

I decided to go here instead of diehl in grove city (they are rude and pushy) and Im glad I did. The service is great and very helpful. I got my jeep threw Trevor and hes the best! Ill definitely be going back in the future.

Diehl was easy to work with. Reached an agreement on price and they honored the deal. Justin was a great salesman from start to finish. Made car shopping easy! Can’t wait to get great service when needed here. When you need a great DEAL - go to Diehl!!Zack

Very positive, staff very friendly

We had Dylan Young and bought a 2012 Kia Forte. He was very nice and worked very quickly. I liked the old yellow lab that is at the dealership. We will be going there when my son turns 16 for his car. Very nice people.

I recently purchased a new Jeep Grand Cherokee Summit from Diehl Automotive of Salem and had Dylan Young as my contact sales associate. Dylan was responsive, smart, personable, honest and professional -- all the attributes you want to have in a competent and easy to deal with sales person. Dylan promptly answered each and every question I had, made sure the vehicle at delivery was ready for me and clean and filled with fuel and he made my buying experience with Diehl a real pleasure. I recommend him highly. Thanks for such great treatment, Dylan!

We drove up from Columbus to Diehl for a car that we discussed with Brian (GSM) over the phone. The store remained open well past closing on a Saturday to allow us to come in, test the car and then make the purchase. We worked with Dylan who made the entire process extremely easy and enjoyable! My husband and I both said we would gladly drive the 2.5 hours back up to Diehl to buy our next car from them based on the service that they provided us!

Great experience with our purchase from Diehl!! No pressure & no hassle.Our salesman Dylan was awesome. It was a pleasure doing business with him.We highly recommend DIEHL CHRYSLER DODGE JEEP RAM of SALEM!We love our RAM 2500!!!

I would like to thank Trevor and all at Diehl who helped my husband and I with our new Jeep Compass lease. We couldn’t be more happier with the fast great service we received and working with us to accomplish meeting our needs to put us in our monthly price range along with giving us a $1600 check to return a previous lease to another dealership. We couldn’t be more happier! What an excellent team! Way to go Diehl!🤩

The place replaced a motor for a 2014 jeep Cherokee and didnt crimp a motor mount nut so the nut came off and the bolt worked its way out 14 months after and they told us that they are not responsible for that! I would have gave 0 stars it that was a option! Never buy anything from them or take anything to them for service! 😠

I hate car shopping. Diehl of Salem made it not so bad. Trevor was a great sales person. We never felt pressured to purchase and he made it seem he was doing all he could to get us the best deal on the vehicle that best suited our needs. I would definitely recommend Diehl of Salem.

Phenomenal buying experience with Joe C and manager Zac. They worked a great deal for us and really listened to my needs and asks. Would recommend Diehl and those two to anyone!

Highly recommend this dealership! Bill Vanhorn was my salesman he was very helpful making this a quick, simple, enjoyable experience. I had my eye on a Grand Cherokee for awhile and have been shopping around, once I got here they made everything I want happen. Very impressed all around. Zach the manager was also super accommodating and helpful.

Dylan Young was a fantastic salesman! No pressure, knowledgeable, and a SUPER nice guy. We got to the dealership late in the day the day we bought our Jeep. Dylan stayed for an hour and a half after closing to make sure we could drive our new Jeep home that same day. Will definitely be back to get our next vehicle from him. Thanks Dylan!!

We highly recommend Diehl Chrysler Dodge Jeep Ram of Salem. Greg Marple, our sales person, outdid himself in finding the perfect RAM for us. No pressure. No nonsense games. No hassle. It was a pleasure doing business with him and Diehl.

Trevor Troyer was the best. Honest from the start. No pressure... Very positive experience...remind coming to see him great young man

Awesome dealership Diehl of Salem Ohio !!Trevor and Dylan were great!They both went over and beyond to make car buying an awesome experience!Thank you guys for everything!Definitely will be a return customer!

Friendly sales staff

Just bought a 2020 Ram from Trevor. Ive never bought a new vehicle before so was apprehensive of the process. Trevor made the entire process easy.

We found the car we wanted but live in Columbus 3 hours away. We spoke to Bryan and Zac over the phone who helped us get everything squared away, so that once we arrived the purchase process went very smoothly. Trevor was our salesperson and was very friendly and easy to work with. Trevor answered all of our questions and allowed us the time to make our decision without any pressure. We would highly recommend purchasing a car from Diehl of Salem!