Walked a mile to downtown with a package to send back before dinner BECAUSE THEY SAID THEY WERE OPEN UNTIL 8PM ON FRIDAY. I get there - the door is open, employee is inside, but noooo she is ‘closed’ and checked out of her register. Garbage service just as bad as FedEx delivery. I am going to start only ordering from businesses that ship with USPS or UPS. I would suggest avoiding this place at all costs and using another company or USPS for your shipping needs.

Why closed on Sundays? I should at least be able to pick up a package!

Dont go there to fax, 2.50 per page, they are taking advantage of the fact cheap faxing at local libraries are closed....what a rip

Just wanted to shoutout Jekhaila for being soooo nice and angelic you rock girl

I found that the employees there were very helpful very attentive and very polite and Curtis to all customers

Today, in a pinch I sought out help from this office. I sent one of my constituents to drop off paper to be custom cut. Steven was the only person on shift, and he took time to make sure everything we needed was perfect. I cant express how grateful I am for the sense of urgency and the professionalism displayed by this location. Thank you!

I ship from here probably 3 days/week, minimum, so I feel my review can offer some good perspective. This branch is great, and has staff that is very helpful.On average, after entering the store, Im already leaving within 2 minutes or less - theyre fast and efficient.

Due to the nature of our business, we get last minute requests from clients and CASANDRA has ALWAYS been bend over backwards awesome in helping me out. She is the reason for this 5 star review. Their print products are good but her service is great!

Rude. Short with customers. Avoid this location.

Called this location to see if my package was at their location or if it was at another one. The rep I spoke with didnt have very good customer service. I have been waiting on a package that been sitting for 2 weeks and im very irritated because the first rep I talk to said my package is just sitting on a truck waiting to be taken out, she didnt try to reassure me about my package not being there and immediately put me on hold to transfer me to someone else before even asking if I had another question or if there was anything else she could do before transferring me. Next time make sure the customer doesnt have any other questions before transferring them, your suppose to also let them know they are being transferred. Thats customer service.

Ive been using FedEx for years for small-scale printing needs, usually the one in Midtown but in this case decided to send an online order to Royal Oak because it was closer. A simple 20-page print job quickly turned into a customer service nightmare, both because of the corporation and the incompetent FedEx staffing.DO NOT BELIEVE THEIR HOURS OR ANYTHING THEY TELL YOU ON THE PHONE. It does not appear that these employees are quality people, they seem to be ignorant of the basics of FedEx printing, their own hours, or how to handle customers and not waste their time.Looking for a local option to handle my needs better.

Kristen is awesome!! Helpful when figuring out a document problem. She is also kind and pleasant to be around.

Their free WiFi moved at Lees than 10kb/s, they do this probably so youll opt for their work stations which charge a minimum of 39 cents per minute. They wanted 1.69 per page just to fax something. Absolutely outrageous.

I was helped promptly by Kristen at the pack pro counter. Only issue with this location is the parking - good luck finding a spot nearby.

Jakira was excellent very professional and kind

Steve goes out of his way to make sure your order is completed to perfection. They used to have horrible wait times and at least now they have much better communication and professionalism.

It is kinda crazy that USPS down the street offers friendlier more efficient customer service than this FedEx print location. I stood there for 10 minutes when the guy who clearly saw me told me to wait while he continued scanning packages. Afterwords he seemed to go out of his way to find excuses as to why he couldnt ship my package.It wasnt the first time I have regretted going into that store. Im sure Ill eventually go back and then wonder why the hell did I bother to go there.

Terrible customer service. They shipped a package to an address fed ex wont deliver to and now want to charge me to ship it again.

Super helpful and nice employees. Thank you for your hard working

If I could give zero stars I would. Need to print a project on the weekend for a client. Came here and had the worker not allow me to use digitally approved card stock on the machine. She said it would melt... I print on this stock on laser printers all the time. No arguing with this woman she just didnt want my business. DO NOT WASTE YOUR TIME!

The person before me waited 45 minutes and was polite to the employee but the guy (his name was Rob) was back talking the whole time. That is not how you talk to customers and all. I nearly jumped in. As for my reason for bring there, the wait took 30 min for me to get a receipt and Rob kept giving me excuses and an attitude. Like come on man I just want to drop off the package and leave. If I ask how long the answer should not be Ill get to you when I get to you.

Staff didnt give me a price total and said packing will just be a couple bucks more I agreed to this. They packed my item (a mug) and ran my card, for a total of $31.Wait, seriously? $31 to send a mug? When I objected they refused to refund me. I had to call FedEx corporate office multiple times to eventually get my refund. I will certainly not be back to this store, ever, and I later had my mug packed and sent USPS for $8. Good job Royal Oak Fed Ex, you lost a customer for your business, for life.

Rude, Unfriendly employees. Here is an example-I went in last week to ship a package. The guy behind the counter asked me a question that I didn’t hear clearly. I asked him to repeat what he said. He visibly ROLLED HIS EYES to the customer to my right, either for the indignity of having to repeat himself or the stupidity of me not having heard him. Then when he asked what I had in the box, in a very sarcastic, demeaning and patronizing manner told me it needed packing...which of course cost $. I don’t know his name but he is stocky/chubby, kind of balding with a stubbly beard. Sorry, I don’t know how else to describe him. I will actively avoid dealing with him and with this location.

Hard working and attentive staff. Sometimes, depending on the time of the day, they run short of staff which makes your waiting longer than anticipated.

Its ok if I need to just use the machines. Had issue with shipping policy requiring my exceptionally well protected box be put inside larger box. Explained to worker I was not taking issue with him, yet he was unprofessional enough to take it personally. Also watched same employee ask customer if she was married during previous transaction.

Better than the 14 and John R. location. Sadly, I remember when Kinkos was staffed with a knowledgeable, friendly, young staff. We used to even hang out there in high school ... making zines. Anyway, when FEDEX bought the Kinkos, all that went away. The staff seems more ignorant of the machines and technology then I am.

Im a FedEx employee on vacation, was extremely happy with how Robert treated me and other customers. I would entirely recommend.

Had great experience. Employee was alone and as she waited on me it became busy and she balanced it very well with waiting on them and finishing with me.

Taylor and Cassandra are great! Despite minimal staffing they do all they can to multitask, be responsive, and communicate in order to provide the best customer service possible when waves of customers want immediate service.

My label didn’t print correctly (on my end) and Steven was nice enough to help me print the label and ship my package out for me!

These people are awful, they are rude, and they have NO idea what they are doing! I would not waste my money going to this place! They were not helpful at all, and even admitted none of them knew how to use Photoshop! (But they were also going to charge me $5 a page to set up my files, after admitting they didnt know how to use Photoshop.) Seriously, this company needs to either hire people that are knowledgeable about the programs they use, or they need to train them. I would think the LEAST they could do would be to hire people who can be civil when dealing with the public.By the way, I have NO idea how these stupid people have received ANY positive reviews. They probably asked their friends to write them. I dont know how they stay in business.I want to add that when I have tried to call and complain about this, the phone at this store just rings endlessly, nobody picking it up.

Better than the 14/Woodward location in terms of staff but seemingly less equipment. Great for quick prints though and they still have everything youll need.

Nice staff but wow. The wait. Oh my Lord. You will wait a minimum of 30 mins to get service. Be ready to block off two hours at least.

Stopped in on #BlackFriday and had a very pleasant experience.The young lady who helped me was friendly and knowledgeable and got me in & out quick.

Poorly staff & clueless staff. 4 people literally walked out because it was so slow 10-15 minute wait for simple drop-offs. You will literally want to jump over the counter and do the job yourself.

Ive been here twice and have been met with efficient and friendly service both times.

This location always has friendly service and is fairly speedy. Parking is street or municipal lot.

They dont do much printing on this location, dont have paper sizes, and the employee didnt even advise me another location or wish a good day.

Negative experience. Emailed photos called to confirm delivery, said would be ready at 6pm. Show up at 8pm - woman couldnt find my order- then when she did - said could not complete order bc of Dropbox - Im not sure why they took they took my phone number - when I received no phone call with questions. The people working were completely out to lunch mentally, non responsive, I did not feel I could hold conversation to create a plan of action of how to rectify the situation.

Quick and easy. Taylor was a huge help

Not good, very bad. Avoid for the sake of your children and your childrens children.

This place is the worst. Already hard enough to park in downtown Royal Oak as is, the wait time here even if your first in the morning is beyond ridiculous, never been taken care of in less than 20 minutes.

SO slow!!! You could walk to the place it needs to be quicker!

Theyre good at what they do.

Perfect dysfunctional marriage of kinkos and fedex

Not open at 7:30 am....poor service...no one here...we have court at 8:30am ,and we can no get out document printed ,because they are not open...Boo...thumbs down

Super convenient email, and pick up prints!

The staff is extremly helpful and friendly

Employee working counter wouldnt ship package because it wasnt packed by store.

Incredibly slow.

Very very bad location