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Bill Herrigs Auto Parts & Repair
5118 Heelpath Rd, Rome, NY 13440, United States
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Bill Herrigs Auto Parts & Repair

Comments
Ti
Review №1

Honest prices and quality work. I will only go there for now on. Highly recommended.

di
Review №2

Great people to do business with. From simple to complex they do it all! Leave with a piece of mind that your vehicle was worked on properly without taking out a second mortgage!

Ma
Review №3

Quick and efficient work. Satisfied customer.

Je
Review №4

From towing to checking out a clunk theyve got you covered. Excellent service.

je
Review №5

Was recommended by family to this garage. Made an apt for almost a week out cuz it was earliest. Explained to them I had a rental car the sooner I can return it the better cuz it’s expensive. Dropped it off the following Monday for Tuesday morning apt which I verified when I was there. Come Tuesday around 2pm I call because I haven’t heard anything and they said they haven’t even looked at it yet. Not even calling to tell me it was delayed and give me the option to bring it elsewhere cuz of my tome frame. They clearly didn’t care about my rental situation or me as a customer. Not only that the mechanics and office staff do not Communicate what your concerns are. Office guy said not to put a certain product in my car and they would leave it in car since I already bought it but mechanic put in anyway and said he was never told not to and that the office staff aren’t mechanics and don’t know what they are talking about. Car went in for new transmission lines, and a full service and flush on transmission. I bought the lines, fluids, filter and gasket. Went to pick up my car and they tell me they used my old gasket cuz it was still good and states they threw out the new one. They never called me to ask if any of this was ok and threw away a new part I paid money for instead of giving me the chance to hold onto it in case I needed it. Very unprofessional and not very personable and unacceptable to not only leave the owner out of the loop and not update them but to throw out new parts they paid for without asking if they want it back. I will never go to this place Again and updated those about my experience who recommend me and will make sure to tell anyone I know not to go here. Not trying to be a jerk here but I’m tired of these garages seeing a female walk in alone and think they can screw them over. No doubt my new part I paid money for is sitting on their shelf or in a vehicle of someone they know. A little common sense and curiosity goes along way. Reminder to those mechanics, those are OUR vehicles. You need to be updating people and asking them what they want and not decide for them what parts go in or which ones get thrown out.

Fr
Review №6

Very nice guys very helpful I would go there again

St
Review №7

Great people, great service.

mr
Review №8

Awsome fast service

ro
Review №9

Excellent work and great customer service. Would highly recommend them.

Pa
Review №10

Miss Warren. And the Ole man being there

Da
Review №11

Great place to bring your vehicle, very nice people to do buisness with, great turn around time!

An
Review №12

Excellent job..friendly ..helpful staff

Sh
Review №13

Great people. Honest. Fair prices. Very trustworthy

Me
Review №14

Excellent

Ri
Review №15

Very good service and more than fair. Bill and his employees are great guys.

Ju
Review №16

He is awesome all around tries to find u the cheapest price possible. Bills customer service is awesome and hes gives it to u like it is !!! Therefore he is the only one that works on my two vehicles !!! A++++ all around

St
Review №17

Great place, had the part I needed at a reasonable and respectful price compared to others.

Ri
Review №18

Awesome as always. Excellent work. Thanks

Ru
Review №19

Awsome people to deal with

Pa
Review №20

Awesome people very polite...

Er
Review №21

Called to set up power steering pump change, dropped my car off on Tues was told itd be done Wed, called Wed to check on progress was told itd be done early afternoon Thurs. Called Thurs at 1:45 and was given attitude and told the part wasnt even there yet. Not impressed. Never again.

Ma
Review №22

Quick courteous and fair. Great local shop.

He
Review №23

Best place to take your car and the men are awesome very nice!!!!!

Da
Review №24

Bill got me a transmission for a fraction of the price anyone else in the area quoted meand got it within 2 days will refer him to any body.

Ca
Review №25

Great friendly staff

Ch
Review №26

Love these guys!

Ja
Review №27

Appt set and completed , smooth transaction

Ja
Review №28

Always get my car in and done on my busy schedule

MJ
Review №29

Very nice shop

Co
Review №30

Awesome place and people

Ha
Review №31

Fast and easy service

Do
Review №32

Good service

Ly
Review №33

Very good service

Fl
Review №34

Patient

Sh
Review №35

Great service

Information
3 Photos
35 Comments
4.7 Rating
  • Address:5118 Heelpath Rd, Rome, NY 13440, United States
  • Site:http://www.autoservicerome.com/
  • Phone:+1 315-336-9246
Categories
  • Auto parts store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
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