Bill Roy. Best salesman ever! I love my jeep and Bill made it simple and was very straight forward....And he knew a lot about the different motors in the make and model I was looking at.... Even my husband said that was his best experience with a delarship. Very clean inside of store and super friendly staff. I couldnt be more pleased with my purchase. Thanks yaw!

My experience is always a pleasure at First team. This is the second vehicle we have purchased from them and both times our sales rep and now our friend Davey Preston was amazing. He goes beyond what’s required and makes sure that the process is so smooth! I would recommend Davey Preston to anyone of friends, family, or just anyone that needs a Used or New car from First Team. Davey truly go though every step with you and make sure that you are not being pushed into anything. Really gets down to earth with you that way you are comfortable in anything that you would love to do. He is truly a blessing

John was very helpful! He made sure that we knew everything about the vehicle we were planning to purchase. We will definitely be contacting him if we are ever in the market for another vehicle!

Wonderful experience! I went here with one specific car in mind, and Bill Roy did anything and everything in his power to make sure I left with that 2019 Nissan Sentra. Bill was very honest/straight forward, which I greatly appreciated. When looking at the car, he showed us the trunk-release lever safety feature, and after telling us a story about how he got in the trunk of one to test it out before, we wanted to see it for ourselves. He actually climbed in the trunk, shut it, and showed us that this safety feature actually worked. Now that’s great customer service!! Overall, everyone was extremely nice and this being my first big purchase, they were all helpful and explained everything to me very well. Very satisfied with the service and my new car!!

Staff is friendly and helpful. They arent pushy...dont hover over your shoulders like many other car dealerships. Best prices around Roanoke area...they dont haggle about sales price because of that.

Our daughter purchased her first car from First Team Used Car Super Center and we had a great experience! Chris Martin and the other team members were knowledgeable, professional, honest and very easy to work with. They walked our daughter thru every step of purchasing a new car without any sales pressure and answered all of her questions. They made something that is normally a stressful experience a positive one. We are beyond pleased and will certainly go to them in the future for our auto needs. Highly recommended!

My salesman Jason Hoose was excellent from the beginning to end. Car buying can be very stressful and when you have a great salesman it makes the process so much more bearable. I cant Thank Jason enough for the professionalism, honesty, and encouragement.

Great Experience!!! Jason was great to work with and made it quick and easy.

Jason was amazing. Help us surprise our daughter with new car. The whole tream was excited to be in on the gag as well. We have purchased 5 vehicles from first team. They take great care of you!

Love the Body Shop ! Great work !

Helpful people great service clean place

Great experience buying a used vehicle for our son. If you are in the market for a car - I highly highly recommend asking for Jason Hoos to help. Best person to work with at First Team. You wont be disappointed.

Buying vehicles can be a stressful endeavor, but choosing First Team Used Car Super Center made the entire process pleasant. I found a certified pre-owned Subaru Outback with the help of John Gunn. John is awesome! He made my experience easy, personable, and exciting. You also can’t beat the Great Values for Life program, ensuring auto services for life! I highly recommend going through this dealership for anyone’s car needs and dreams. :)

Wonderful experience when we purchased our Forester from First Team Used Car Super Center and Prestige Collection. John Gunn assisted us. He is friendly, knowledgeable and he patiently answered all of our questions. John took the time to show us the many features on the Forester. We didn’t feel rushed or pressured into buying. The whole team made us feel welcome. Love the fact that there is no haggling over the price. Extremely happy and will definitely refer family and friends.

Service was absolutely amazing! With all odds against me due to current situations, the team did everything they could to make sure I left with a car and a happy customer. The agents know exactly what they’re doing and talking about which is very reassuring.

Just bought a 2017 Nissan Rogue. The salesman Bill Roy was amazing! He helped me have it narrowed down to the car I wanted before even stepping on the lot! A very seamless experience!

Mr. William (Bill) Roy helped me buy my first car! He was honest and upfront and he made my first car buying experience absolutely wonderful! I’d recommend going straight to Bill if you’re buying a car from First Team. Thanks for everything Bill! 😄

Mr William Roy, is absolutely amazing he gave me everything I wanted for the price I wanted... he made me smile and laugh and he told me how it is... he was up front and wasnt a car dealer guy... he listened to my concerns and gave me alternatives to my issues. I strongly recommend Mr Roy at first team auto to anyone...

Always a great experience purchasing with first team auto mall! This is my second purchase with first team used car center and I will choose them each time!Special thanks to John Gunn. He is so pleasant and will do what he can to make things work!Go out and see first team next time you’re in the market for a new/used vehicle!

I have bought two vehicles from the used car lot. Neither have been worth the money I paid for them. I have had mechanical issue relatively soon after I purchased them. Neither one had high mileage at the time of purchase. Also, the salesman did not follow through on what he promised. I talked to the manager and he did not honor what the salesman said either. I recommend looking some where else.

Bill Roy helped me find the car I needed and was very easy to talk to all my questions were answered with no hesitation and I will be referring all my friends and family to give him a visit

We purchased a used suv from salesman John Gunn. It was by far the fastest and easy car sale purchase we have ever had. John was great guy too work with, he never tried too just sale us a vehicle he made sure the one we was trying out was the one we wanted. If you are in the market for a good used vehicle go see John Gunn at First Team Used Cars.

Had a nice experience with Tony over at First Team. We purchased a Nissan Armada and was able to not only get a good deal on the product, but also a new set of tires as it needed it in the process. (still waiting on them but hopefully within the next couple days well have them on the SUV)The pricing was fair, the trade in value was okay for the most part, the staff very friendly and nice to work with. John, the finance manager was most pleasant and even helped us change our term and get a slightly better rate in the process.My only real issues are that I wish they had more images of the cars on the website and I wish they had better parking for customers in the process, I had to park my trade in to the back of the lot. The building is a bit older than the other First Team buildings on the new sales lot, wish it was more modern. Minor stuff but thats mostly me I think, haha.The entire process took about 2 hours to get all the paperwork, loan app in order.

Tony Hall made buying a car very easy! He was kind and knowledgeable, not pushy or hovering. Very thankful for him, very thankful for all at First Team! This was my second purchase from First Team, my first one lasted 14 years and I’m still driving it! Very pleased!

I could not have been happier with my experience at First Team Used Car Super Center. Although I had found my vehicle on my own online, John Gunn and his teammates made the purchase process as seamless and stress-free as possible. Knowing I was coming in from out of town, John went the extra mile (literally) to meet me at the airport for pick up, and then, once I had taken ownership of my new car, he was even kind enough to teach me how to drive in a nearby parking lot. (Its my first manual transmission car, and I was woefully out of practice). Even though the dealership is across the other side of the commonwealth, I have to say it will be top of mind whenever Im in the market for my next vehicle (hopefully not for a while!).

Took a little longer than I had expected. But great service and not too pricey. Worked with me for the wait.

My fiance, son and myself came in searching for another car that was better on gas mileage and still fit our budget and lifestyle. Adam Garwood was phenomenal in assisting us on our search. We left with a car that we love and would definitely come back to have Adam and First Team Used Car Supercenter help us with our car needs again!

The salesman, Tony, was personable but should have a bit more knowledge about the vehicles they are selling. I asked about an owners manual and instead of checking (it was in the glovebox), he didnt know. He showed us how to use the remote start-using a procedure that the owners manual counter indicated! And he managed to irk my husband by cracking jokes about where he was from. Not cool. You dont know how people will react to things like that. He (Tony) did apologize. 👍The business itself was willing to work with us and almost got me the payment I was looking for. And I appreciate that alot! The vehicle appears to be in good condition, however their detail people need to pay attention to their work. Wax was left all over the car. Overall, I would recommend them. They were polite, professional, accommodating and willing to work with you and the experience did not take all afternoon!👍

John Gunn was so good to work with he was not pushy and he was very pleasant to work with!!!! Highly recommend him if you are looking to buy a vehicle

I had such a great experience at First Team! Everyone there was super nice and very helpful. They made the process fast and easy. They made sure my car was perfect and clean for me. I cant say enough about how great the customer service was.

I bought five cars here... that deserves 5 stars any day. Low stress purchase and great service

When my car was hit and determined a total loss, the awesome staff at First Team was my first choice. I did my research, looked at 5 different places and still came back for the vehicle, warranty, financing, all under one roof.The sales team was friendly and accomodating for my sparatic schedule and fit me in around my needs. They reached out between my insurance company and lein holders with me right there and walked me through the whole process. They helped turn a total loss into a TOTAL WIN! Im super happy with the purchase and look forward to doing business with First Team in the future! Thanks again! :-)

Ive been in the market for a better car for a while. The guys at First Team were extremely helpful and were very clear about what my payments would be and worked with the bank to get me in a vehicle. I will be referring anyone looking for a car to you guys.

I just bought a 2015 Subaru Outback. The car was like new and the service was good. They had some fantastic deals on the lot. The process could always be a little faster and smoother but no worse than any other car buying experience from that perspective.

Was a great experience buying a car from John Gunn @ first team used car.They really are friendly knowledgeable and willing to work to find you a great car.

David gave us his undivided attention throughout the car buying process. When he did need to consult with an associate or the sales manager, he quickly returned with answers to our questions.

John was a great salesman that was patient and exceeded our expectations. We would recommend him and will use him for car sales.

This passed weekend went shopping for a new car and I highly recommend talking to Tim Foutz in sales and the main man to talk to in finance is Juan Rameriez they did a great job! Thanks again for all your help!

Jose was great. personable and very helpful.

David D. was so helpful and friendly, enjoyed working with him.

Great accommodation to Josua and other guy who assist me to check my car, thank you

Friendly and fast. I went in to get an offer from them to buy my car, it was 20%better than the nearby mega dealer.

John was so helpful in finding the right car for me!

Great deal on my 2013 X3. Friendly and knowledgeable. No pressure in buying.

I bought a 2011 Subaru WRX from prestige and they sold me a warranty to cover anything that happened to car not to mention this cost me 4000 dollars now I have my transmission go out and the warranty doesnt want to cover it because it has modifications so now Im stuck paying 6 grand for a new transmission all u get is a run around when I payed almost 30000 for the car and only owned it for a year

Just an observation, but First Team only seems to respond to positive ratings on here.

Dealers where great, got everything done quick!

Tony was very easy to work with today.

No hassle ir pressure

If you have only $15K to spent on a car and do not want to finance they do not want to talk to you about buying a car. Lost my business.

Great customer service!

Great