Friendly knowledgeable staff. Almost always have the parts I need on hand. Their house parts are much better than the other parts stores offer, especially for older vehicles.

Although they didnt have what I needed, they were very helpful, the store looks exceptionally clean and very well organized. A nice group of fellows.

When you need a price check on certain parts count on NAPA for results since they work with majority mechanic franchises

Was passing through VA on my way to FL from RI, when my oil pressure sensor went out on my truck in the middle of the night. Called with the part number as soon they opened, they confirmed the price and availability, with 1 on hand. Had it in and out of the truck within a few minutes and was back on the road. Counter salesmen were great to deal with. The store was by far the nicest NAPA that I have been to, the inventory on hand and the organization/ cleanliness of the product display was impressive (coming from the auto industry).

Always helpful people and alot of hoses and belts.

Great service

NAPA parts are the best. And the service at this location cant be beat.

Mike, Joe, Tony, and Amanda are awesome! I call/come in with hard to find parts and accessories all the time and they always have a solution to my problem. As a fleet manager this is critical to keeping my crews operating! I constantly stay busy and by their quick delivery makes me able to stay productive by not having to leave to go get my parts. I couldn’t be happier! You guys keep up the good work!!!

So helpful. Excellent customer service.

This location sells bad car batteries and does not honor their warranty. I’m a mechanic and have been a Napa loyalist for years now, but my first and last experience with this location (personal not business related) was they sold me a battery, battery went cold, and the baloney sandwich behind the counter wouldn’t warranty it because, if you can believe this: first he pointed out a small amount of corrosion on the positive terminal and said “see this? That means your truck wasn’t charging the battery and this is why it’s dead” the alternator was charging fine, I was even able to jump the battery indicating that there is nothing preventing current from getting to the terminals, THEN he asks for my phone number from the purchase to look it up, I give it to him, he says nothing comes up under that phone number, and I distinctly remember giving my phone number... anyway he asks for a receipt, which I didn’t have so I pointed out the bar code literally attached to the battery that says in big letters “ROANOKE NAPA CONNECTICUT AVE” with the purchase number. He wouldn’t even look at it!!!!! Just kept sdemanding that I pull a receipt out of no where. It’s a shame to see a Napa being run like this, it ruins the whole brand for me which, like I said I’ve been loyal to for years!

Had what I needed!!

Very helpful, and knowledgeable staff.

Poor customer service

Called on a Saturday expecting to hear the same thing Id heard at different parts stores in the area. Pleasantly surprised they had the obscure gasket I was in quick need of IN STOCK! Got there and they were helpful in telling me that if I had any other needs for Euro parts to call them that they had upped their stock on Euro parts. Will deal with again. Staff very helpful.

Good people

I ordered 3 oil filters online and not 10 minutes later I received a nice phone call stating that the items would be delivered and ready for pickup by 2 PM. I went to pick up the filters after work and they only had two available. The cashier said they must have sold one so I picked up those two and went on about life. Almost a week later I got a phone call saying that the filters were on the shelf and I needed to come pick them up. A little bit of organization will go a long way. Because of the friendly phone call and cashiers I will return to this location again but my first experience was less than great.

Always shop around for parts. You can always find them cheaper at one of the auto parts stores.

Thank you JD for helping me out!!

Wrong part,dont have another one in stock,hafta order it,be here tomorrow

Napa is a great place to shops for all yr car needs n the store manager is the most experienced employee their is she will do her best to help u find what u need

Great place for auto parts and I got myself great Fathers Day gift while I was there. Very helpful and knowledgeable staff

Extremely helpful and very knowledgable. Great people to deal with!

Just got a price check , great parts

Went to get an alternator today, saved 20 percent because of a sale !!

Nice new location on Williamson Road. Parking a bit tight. Well stocked, and courteous employees.

Very helpful desk personnel, got what I needed to fix my vechile.

Professional attitude, knowledgable staff, same day parts before 10 am

Michael was very helpful.

I think I stoped at the wrong time, close to closing on a Friday, but both persons at the counter tonight were very unpleasant to deal with. The guy seemed like he hates his job and he wanted to go home like 3 hrs ago. Never coming back to a NAPA store.

They called all over trying to find a specialty tool for me.

Just picking up stuff, to winterize my ride !

High quality parts at a good price

Nice people, very helpful!

Helpful, great service, knows auto parts

Knowledgeable, friendly and quick in and out service

Fast service , quality parts.

Good parts service

Great service

Extremely helpful and friendly

Had what I needed

Great service from this store

Nice and helpful

Helpful staff

Friendly service

Real car parts

Good prices

Good and cheap