The representative was very knowledgeable and helpful. Went above and beyond and was very nice and pleasant. He did everything to make sure I was pleased with my new phone.

My almost 70yr old mother was told by Verizon customer service, to replace her cable box due to it malfunctioning. Upon arrival to the location provided, forest hill, my mother was informed that they did not have any more. Asking where could she take it to exchange for another one, she was told John Roth location. When inquiring about the address she was rudely asked if she had Google and to Google it. I had to return to the store to ask that they call the location as well as provide the exact address. Good customer service would have been to do this for my mother while she was in the store, considering the challenge it was to get to the forest hill location (road construction, accident, traffic back up). Furthermore she’s a senior citizen, calling on her behalf and providing better customer service would’ve been greatly appreciated. I’d like to note that this reviews is a reflection of the work of one staff member not all.

Quinton helped me with the purchase of a new phone. He was knowledgeable and courteous. He talked me through my options and explained the differences between my options. He was honest about my needs and listened to my concerns. He was excellent to work with.

I bought a new phone and had my data transferred. When I received my bill there was a new line charge for my I watch which I did not authorize or need. I went back to have it corrected to be told that they couldn’t disconnect the service. When I asked why it was added, the employee said she didn’t add it, however in dealing with Verizon customer service, they said, indeed the order came in with my new phone service. So the employee flat out lied to me. I spent about 4 hours to get this issue corrected. She also lied about how much my monthly bill would increase. Won’t use this store again.

I came here to turn in my cable boxes due to increased monthly services. I kept the internet. I also transferred my numbers while there which prompted the associate to attempt to upgrade my phone. I made it clear I didnt want an increased bill but of course it would be costly almost an $70 increase. Negative. Verizon is very expensive but had them for years.

Very misleading!While my initial experience here was good. After 1 month in Verizon corporate failed to deliver on the promises that were made.I was also given a bill by victra that showed no activation fee. This was a lie. I was told I would receive a 500 dollar gift card for switching from at&t. This was a lie.The list goes on and on.Clearly victra stores need to do a better job of being open and honest about thier relationship with Verizon corporate!

If u decide to pay your bill they have computer that takes your payment fast and correctly

The gentleman who helped me to upgrade my phone was extremely helpful, easy to work with, knowledgeable and polite.Verizon is fortunate to have such Sales Consultants as Devon Green. This man is the best!

Long waits. Employees spend a great deal of time talking to customers about their personal lives instead of providing assistance to waiting customers. Made an appointment online and was bit seen for over an hour.

I had an amazing experience at this Verizon store with Tyneijah! They were beyond helpful when I came in with a damaged phone. Tyneijah went above and beyond to give me detailed answers and the best advice! Visit this Verizon store and go see Tyneijah!

Customer service was on point. I worked with William and I did not feel pushed/forced to get a more expensive plan. Was honest about the phone capabilities. Great experience.

Version may have a fast network, but they must have the slowest customer service on the planet. And, who knew that Version and Fios are NOT the same company. Not me. Damn near every advertisement Ive seen has been for Verizon/Fios. Oh well, that means that you cant take Fios equipment to a Verizon store if you want to upgrade your set box top. Only certain stores in the Richmond area carry Fios gear. So, after you wait forever they still may not be able to help you. Believe me, if youre over 65, dont go, we dont have that much time to waste.

Stopped in to get a phone charger for S21. They were nice, got my discounts for me and were very professional.

They were very knowledgeable and they was very helpful very helpful of me getting my new phone and they were very pleasant and very respectful

Brittany was absolutely perfect! I was there a long time but that’s because she helped me walk through my upgrade options. I really appreciated her patience and how she stepped me through everything. She should get a raise!

Personable and knowledgeable. Associate Devan was very helpful in explaining the various phones and options. He took the time to actually load my personal info from my old phone to my new. Will certainly recommend this Verizon Retailer to my friends and associates.

I visited the Verizon Store on Forest hills today. I was approached by Devon. He was exceptional. His care and attention to details was impressive. Devon was knowledgeable and professional and friendly. My experience was fantastic. I’m sticking with Verizon!

Long wait; no clear process to check in or acknowledge order entry of customers; pi$$ poor customer service overall.

Cameron is awesome. He made eye contact and assists me right away. He made sure I got the phone I wanted at the lowest price. He made a personal connection with me about college football and remembering passwords. He was extremely helpful and polite. He even came out to my car to ensure my Bluetooth was properly connected. Verizon definitely provided me excellent service!!

Poor service, came to return a router and saw that many of the employees are just bojangling and playing on their phones while they say please give us a second and seat you to wait until theyre done playing on their phones. One employee by the name of jarius I believe was working with a customer and eating in front of her face. Seems a little unprofessional in my opinion. Some of the workers probably havent worked in customer service industry until now.

Store not open at 9am

Brittany is awesome. Not only did she set me up with a brand new phone, she was able to fix some things that I had absolutely no idea of how to fix. She’s bright, patient and really good at determining the solution when things get challenging. Give that girl a raise!

Tessa did a wonderful job explaining my options after I broke my phone. She was able to make sure that I was able to pick the right plan for me and even helped me get a new case and screen protector so it doesn’t happen again! When you go in, ask for Tessa for 5 star customer service!

Verizon on Forest Hill is the BEST! Every representative (including Tessa) was great, interactive, professional, and patient. They acted as a team. Felt really good when I left with my new phone!

They make you jump through 100 hoops to cancel your service. Went to another store who wouldnt accept my router return. Came here only to wait for an hour to return this router. Absolutely ridiculous, they charge too much for their service and terrible customer service. Never getting involved with this company again.

I really love this location because the people working there know exactly what they are doing. This is the second time I have gotten a new phone from this specific location and I really love how helpful and informative they are. The only reason I didn’t give 5 stars is because today was a little frustrating due to how long the process was taking and it was completely out of their control and they did a lot to help me. But I did feel like I was not given the full experience like I was given the first time around. I left without a phone case or screen protector for my new phone. I was in a bit of rush at that point though because I had been there for over an hour. So the 4 stars are more for the Verizon system and less for the staff, because they were great.

Knowledgeable staff....nice store ...the only small thing is they were understaffed but most places are nowadays

What a waste of time. Just as bad as Comcast.

This is my second experience in store with Devon and he and his co-associates were great again. He fixed a minor error I had experienced quickly and cheerfully, and apprised me of some good promotions for items I was in the market for. HE happily sets everything up so I leave ready to use my new devices.

I recently upgraded my iPhone from a 5s to a 12. Both phones have a lightening charging port. I was told by my sales associate that I needed to purchase new power blocks that have the USB-C port to recharge my new phone and that if I tried to use my old power blocks that I would damage my new phone. They were also out of power blocks so I was referred to Best Buy to purchase new recharging equipment. My research on line says this is not true and that you can use your old power blocks with lightening connectors. Beware!

Had a wonderful experience at the Forest Hill Verizon store Devon was so helpful and was very knowledgeable about my phone and your services. hey Verizon give him a raise you dont want to lose him.

Very helpful and friendly. Quick customer service and polite. Definitely got their act together.

Tessa was absolutely great. Super down to earth. Easy to talk to. Really helpful and patient. Got me all set up with a new phone in a short amount of time. Great service!

Khalil was great he explained all the details of by package. He took his time making sure I understood everything before I walk out the door.

Be aware of the prices they are telling you here! Went in to purchase a phone case and screen protector. Sales rep said screen protector was $65 and Phone case was $45..Target had the same phone case for $31.99 and the screen protector was on the brands website for $49.99. In conclusion, Sales rep def. tried to get me to purchase a $49.99 case for $65... Once I said I would pass, he mentioned he would discount me $25 putting the screen protector at its ACTUAL Price. Thankful for the discount but disappointed in the fact that the Sales rep trying to get me to pay $30 more than regular price. Just beware. Do your price research before you purchase here.

Khalil was extremely congenial, informative, and helpful throughout the whole purchasing process and transition during my upgrade from my iPhone 6s to my new iPhone 12. He also assisted with how to utilize my new pair of AirPods also purchased through him. He explained everything in a relatable, understanding way to someone like me who is not tech savvy and challenged by new innovations. I would highly recommend his services to anyone in the market for a new phone and/ or accessories in the future.

I was only there to return a Verizon box, but the staff was helpful and nice.

Went in to pick up my router. Brittney greeted me with so much positivity. She helped me with my current services and provided knowledge to what I currently have. I appreciate her for her work ethic and great customer service. Give this woman a raise.

Was very excited to purchase a new phone and was interested in the note 10. I have been dealing with Alyssa at the Forest Hill location located on 7029 Forest hill ave, Richmond, va 23225. We were waiting for the phone to get in because it was out of stock, so she offered to give me the note 10+ at the same price as the note 10.Received the prorated bill for the next month and did not see the credit for the $300 promo that was promised and the discount that was promised for the phone, so I ended up getting overcharged for the difference in the phone which was $150.00, which ended up being a $450.00 difference. Spoke with Alyssa via text and she advised me that she was going to get with her manager and see where the mix-up happened and explained to me that Verizon usually sends everyone a high estimate at first and then the next month it gets back to normal.***3 Months later and am still waiting for the results*** Still waiting on the $300.00 promo credit and $150.00 discount on phone and taxes. Sales associate has been very kind and pleasant to deal with, but the Managers leave a lot to be desired. If you get promised something, you will never get it. Trust me I know. Make sure you get it in writing before signing on the dotted line.***Update*** Sent a email to Verizon Corporate and Victra Corporate on 7/29/20. Awaiting reply.

My experience with Devon at Verizon was excellent. I received everything that I wanted plus more at an affordable price. Excellent customer service!

A friend and I went here on my birthday to get new phones. There was a deal on an iPad, so my friend took advantage of it. However, the salesperson informed us the iPad was on backorder for a few days - he would call us in two days to come pick it up. Five days later, we called and mentioned we were coming by but hadn’t heard from our sales guy. It was UNBELIEVABLY difficult to get through to the store. The phone rings and when it isn’t answered it is transferred to a hub, where they can’t track the item. The hub then has to try to get through to the store that we were just unsuccessful reaching - it is a maddening, endless cycle. Each time we went through this frustrating ordeal (three times over two months) to see if the iPad was in, we were met with a frustrated sales person who slowly reiterated to us like we were children that he would call us when it was in. That day we first walked in was January 26. Today is March 12 and we have spent yet another frustrating hour IN THE STORE WITH A TRACKING CONFIRMATION waiting to pick up the iPad, and yet no one can find it. And although there is a tracking number stating that it was signed for by V. Erizon (really?) on FEB 11, here we sit with a bunch of dumbfounded-looking sales people saying “It’s not here.” Has anyone called FedEx to inquire? Nope! Has anyone offered to make this ridiculous two-month long inconvenience right for us? Nope! Not a single gesture of good will, much less an apology. If there is one place I recommend you AVOID when you need new communication devices, it is this VICTRA store.

Came into the store during the pandemic. Store was clean and staff was following CDC guidelines of social distancing and wearing masks. The gentleman who assisted me was prompt, knowledgeable and polite. A+ experience, cant say that about all places or experiences during these confusing times. Keep it up Verizon 👍

It was very busy while we were there but I felt like they were able to appropriately answer all of my questions and make sure that I got the best deal

Devon was great. Found me better, expanded service at a lower price. He appreciated that I am on a limited, retirement income. I needed to replace my damaged cellphone. I could have used the insurance, but with a $200 deductable, it made more sense to pay off the old phone and upgrade from an S9 to a new S20.He also showed me cheaper options. And I was impressed with his deep knowledge of the products.My only complaints have nothing to do with Devon. One, the company needs to rename this office something like Regional Corporate Support Center or something else to quickly distinguish it from regular stores online. And put some chairs outside for customers awaitung admittance!

Khalil was very helpful, friendly and professional! The would definitely recommend this location.Richmond, Va

Customer service is absolutely stellar!!! Representatives were very attentive, well-informed, knowledgeable, and beyond kind and courteous. I called before showing and the welcoming tone was motivation to make the 30+ minute drive to swap my router. We were in and out, lickety split. I would definitely return to this location.

Tessa did a wonderful job getting my wife and I on a joint account. She explained everything very thoroughly and made sure we understood the whole process.

I was satisfied greatly with the service.

William was friendly from the Start to finish in helping me with my fios questions and helped with resolving my situation.. helped me contact customer support and followed through to complete my order. Wish more verizon agents were so helpful

William going by as Billy did a marvelous job as an employee there. He did amazing job assisting me with setting up my new Iphone 12 pro max. He walked me through the process of trading in my old iphone 8 for my new iphone 12 pro max. I had a amazing experience with his service. He has a great sense of humor. 10/10

Be forewarned, they arent really verizon, theyre a Verizon reseller. they cant do a whole heck of a lot for you unless you talk to Verizon first period what a waste of time. If Verizon was smart they would work with their authorized resellers and be a little bit more helpful

Tessa did a great job but after I got home, I found a couple of fee items that shouldn’t have been there & I’ll contact them to give them a chance to fix & will update based on how they fix these issues.

The cost of buying a cellphone though a customer representative is shocking.Not only your buying the cellphone. Your paying upfront cost of them helping you.

Devon, was great as person and as a sales person both. Clear honest information on every questions i ask. High recomendable the store and devon’s service .

Devon was so funny and up front about everything. I was thinking about upgrading through my app but I got more discounts and better offers coming in!

Had a truly headache free experience everyone was very prompt and helpful Nick was very upfront honest and very efficient he was very knowledgeable friendly and very easy to work with I highly recommend asking for him if you visit this store!

Brittany was AMAZING!! Went in prepared to spend a great deal of money on my daughters new phone! Brittany was on point with her knowledge of the most recent promotion and saved me a lot of money!!! She knows her stuff!! Stop by and ask for her! You won’t regret it!!! 😊

They didnt want to help me.its like i was forcing them

Had a great experience today! The service was excellent, and the staff was patient and attentive to our needs. Thank you, Verizon!

Brittney thinks outside the box and helps to deliver value to customers. Highly recommended.

Warm friendly environment. Marvel was very professional. Explained all the new options on phone.Transferred everything from the old phone to the new one. Valued employee. Asscess to the company.

Great service. Fast. Without an appointment. Knew what to do to get me back to work in a timely fashion.

Customer service was delightful 👌. Long lines but wasnt a long wait at all. I dread long lines but when its your turn, They welcome you with a SMILE🤗🤗🤗🤗🤗🤗

If you are looking for basic services, you will be taken care of. I don’t recommend trusting this store’s management for anything beyond basic transactions, for which I recommend you properly document & follow up with. If you are faced with any unexpected problems requiring management (Brian Lipes, store manager) to respond to, management will *not* advocate for you.**The store staff are diligent, honest, patient, and hardworking. They are awesome!** Problematic is the management team that has the power to resolve problems, but doesn’t care for their customers when they need them. This has been my experience; hopefully it will not be yours.If you are a happy, existing customer, you can safely disregard this review. If you are shopping around, please think twice before doing business with them.

Great customer service, they were very patient in answering all our questions. They broke everything down for us to where we knew exactly what we were paying for and how our plan worked. Everything was done in a timely manner, we didnt have to wait long to be handled by someone. Seriously just all around great customer service. We were more than pleased with our entire service, and experience.

Was really treated with excellent service..Thanks

Everyone here has always been super knowledgeable and helpful. Andre (Dre) was great during our past trip. We are starting a small business and he helped us decide which electronics, plans, accessories and promotion worked best for us. His manager and colleagues were all working as a team. Even the guy at the front check in was a pleasure to work with. Mo, I believe his name was. Great experience.

Mar’vel Brown, an associate at this location was fantastic. He was prompt and knowledgeable, and I liked him so much I sent my mom in right after for an upgrade!

Took back unneeded equipment

Mar’vel was very helpful and got me exact what I wanted

Great service at this location!

Devon was knowledgeable, friendly and explained things for me.

Very good experience! In and out! Very polite and helpful

Devon was very helpful in every respect, courteous, knowledgeable, sensitive to my needs as a senior citizen.

Devlon was knowledgeable, patient, informative and a great help with everything!! Highly recommended!

Tessa was a rock star! She even stayed late to make sure we were good to go.

Devon was far best the most attentive and knowledgeable Verizon associate Ive come across. I recommended him to anybody with Verizon.

Waiting for curbside pick up for way to long, been almost 30 minutes and they don’t care. Don’t offer it if you cannot actually do it! Every other verizon sends a person out with the order in a timely manner. Will never return to this location

Quinton was a joy to work with.

I went close to closing time and Alyssa was who handled my upgrade. And she was PHENOMENAL. She helped me get the best deal possible and helped me decide on a phone. She was easy to talk too and we connected so well. I definitely recommend her.

Tessa answered all my questions, transferred all my stuff to my new phone and even showed me some new functionality on my new phone.

Super quick other than having to get the iOS 14 installed, And the costumer service was awesome. I recommend Mar’vel

They really tried to get me the best deal possible and my rep was very patient. Thanks.

The service was on point and straightforward. The information was understandable and very helpful on switching to a iPhone from Samsung.

Such a warm and awesome customer service experience. Carl (Nick) was amazing.

Very helpful! Tessa was great and everyone helped me out as well!

Nice service from the start. Very helpful and friendly.

Verizon is always going to have a long line of people, it’s the best network money can buy. Given that, the store manager does very well at assisting multiple customers at a single time, they are prompt and accurate as well as by the book. I appreciate you asking for my I.D. When accessing my account as previous managers didn’t. That makes the world of difference knowing this store won’t allow fraud or anyone to break policy and procedures. Keep up the good work.

Easy and fast service.Good customer service and very friendly people.

My experience with Devon was more than satisfying. He took me through a trial period because of the timeframe. II thought I would be out earlier than the time it took but he was really helping me. So he was a very good sales representative

James was very helpful and supportive of my technology needs. He was very informative and patient, as I am not technology savvy. The atmosphere was calming, and I felt right at home. Great location for phone needs being met for what you need.

Extremely helpful !!

Great service getting my phone upgraded and switched to another line.

Ask for William B!

Alyssa was amazing! My phone died unexpectedly and she kept me super calm when I was on the verge of tears. I definitely recommend working with her and the entire Verizon team at the Forest Hill Ave location! Very personable staff! Thanks y’all!

Ask for Patrick he is very kind, provided excellent and professional service. He took his time helping me upgrade to my new iPhone 11 Pro Max. I will definitely be asking for him again in the future!

Employees were quick and efficient.

Absolutely the worst customer service! Some other customers and myself waited for well over an hour as the two employees carried on full conversations. They didn’t go by the sign in sheet when they called people, just took whoever complained while we waited. I just needed to drop off equipment! Absolutely unexceptionable.

Self install FiOs pick up went smoothly

She took her time to explain what would work best for me. She made sure I understood how my devices work. Very patient.