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ACI Moondog Computers
1155 W 4th St Suite 103, Reno, NV 89503, United States
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KP
Review №1

Computer service and software-conflict-fixing is amazing here; plus you always feel welcome! I trust the techs with my computers wholeheartedly! A larger hard drive, RAM, and battery were installed flawlessly in 2017 and the computer is still kicking even though its a total of 11 years old now. For software glitches, they’ve even helped me for free. With computer issues, don’t pass go, head straight to their humble shop at the Keystone and 4th Street plaza!

Ro
Review №2

Said open til 6pm I called at 3pm and was told they were closed for the rest of the day

Cr
Review №3

Absolutely the best. Have been with them through 3 of their 4 locations, over more than a decade. Everyone is nice and incredibly knowledgeable. They have built two great computers for me and rebuilt another. No one has ever made me feel bad for not knowing much about computers. Great, great place.

Mi
Review №4

It was a nice clean environment The person who ran the place was very friendly and extremely knowledgeable. The computer that we ordered was a little bit late for some of the parts due to his distributor but he gave us a small discount anyways as it quoted us a day and a price and it was late. Was very happy with the service and the computer we received. I have been a freelance computer technician and build my own computer he even gave me enough information I could have purchased the items online and found that he only had around a 10 to 17% markup. Which is extremely competitive and I got my computer a few days later instead of having to wait weeks for parts to get shipped in and I didnt have to RMA anything if it got broken. Definitely worth it even if you know how to build your own computer.

Ka
Review №5

They always take care of our mess and do not take advantage of our dumbness lol....thank you Moondogs!

Wa
Review №6

The store has moved away I came here and found nothing.

Ke
Review №7

Went in to upgrade my cooling system for my CPU, and to upgrade to a new tower, salesman was very friendly and made everything incredibly clear, he showed me the tower and the liquid cooler out of the box (they had the same setup in the store, pretty convenient) and explained how best to install the cooler onto my motherboard. Guy even helped me walk the tower out to my vehicle cause I had my hands full. Definitely recommend if you want parts fast in Reno and dont like buying off the Internet and want some friendly service, which is hard to find in this town.

Ma
Review №8

As the years go by, some of my business has slipped to other establishments. However I ALWAYS stop here first, as these guys still remember what customer service means. Friendly staff, clean and uncluttered store, and pretty much down the middle pricing make this my favorite spot to bring my electronic woes.

J.
Review №9

The service there unbeatable and at a decent price. My computer wouldnt work so I took it there to repair it. They tried a couple of things for free then went to fully scan it. After telling me how the computer was a waste of money they went through options for a replacement. They offered to build one for me that had a few decent parts. Switching from an i3 to an i5 was only $80. The crew there was nice and very helpful and I have no problem giving this company a 5 stars.

Ra
Review №10

Hands down, Moondog has been my go to place for multiple reasons including great and friendly service, their expertise, and very reasonable prices both for service and hardware. PS: ask about the very neat train diarama located when you first walk into the store. Note the details that you can see when you look inside through windows in the back of the model.

Be
Review №11

Friendly and knowledgeable staff a lot better than the old managment worth the trip in to ask any sort of tech questions

Jo
Review №12

Extremely helpful helped me build the perfect PC and then when things werent going so well help me assess and figure out the issues with my DDR4/blue screen of death. did an excellent job with customer service extremely helpful thoughtful and got back to me quickly.

Jo
Review №13

Normally I buy computer components online. However, I needed something and couldnt wait for shipping. This place had what I was looking for (aftermarket CPU cooler / heat sink). The guy working there was cool and helpful. Their return policy was pretty good as well (I didnt need to use it though).The person who wrote the negative review would have had the same issue / outcome no matter where they took it. Thats just what happens when you back up and format a computer. It really sucks, but Moondog didnt do anything wrong.

RJ
Review №14

Awesome place to go for help. I went in with a custom computer I was building and having issues with. Alex did an amazing job double checking my work and figuring out I had a bad HDMI port on my graphics card. Thank you guys so much for the help and I will tell anyone I know out here to see you guys for help and equipment.

Ke
Review №15

Great service treated you like family

Co
Review №16

100% satisfied with my expierence at ACI Moondog Computers! The service was excellent and the prices were great!

Fr
Review №17

I had my computer repaired at this location and found the staff very friendly and the work was done in a timely manner.

Ed
Review №18

Very knowledgeable and if you cant wait for a part to be shipped they are ok, very very expensive on some things like cables.

Ch
Review №19

I live in Reno and one of my friends has an ancient old dell laptop that is basically dead. However, all of her important documents and precious photos was on that laptop and there seemed no way to figure out what to do to bring the thing back to leave to obtain the important things. I called Moondog in Reno and they told me to bring it right in. I wanted to get this done right away because getting the photos and documents was going to be a surprize for my friend. They called me after glancing through it and said it would be ready the next morning. The info was put on a flash drive (they had them there very cheap) and they also gave me the hard drive as yet another backup. This was under $50 total. The service manager lady at the counter was very friendly and professional and I met the tech who did the work. I recommend this business for your computer neeeds. Call them first! See what they can do for you. Cheryl in Reno

La
Review №20

I needed a power switch for my pc they gave me one from an old case for free, they have a lot of parts and products. Go here for computer parts before you go to worst buy (Best buy)

Dr
Review №21

They dont carry any of what they used to. But their website still has pictures leading you to believe that they do. So I drove all the way across town to be told that they dont have any computer parts anymore.

Je
Review №22

As far as I am concerned they are the best computer techs in town.

Tr
Review №23

Went in to get cables to connect a second HDD to my desktop. The person working looked at my computer and said there was no way to connect the HDD to power with the way the system was set up. After 5 minutes on Amazon, I found the cable I needed and the 2nd HDD is running perfectly. I appreciate the employee not selling me stuff I dont need, but he also wasnt any help.

G
Review №24

Helpful, these folks have built seven computers for me.

Ke
Review №25

Staff was super helpful and great deals on custom PC gear

ok
Review №26

They Gave my Hyper T2 fast and there were awsome

Gi
Review №27

The kid behind the counter was real condescending and short tempered. I realize he knows a lot more about computers than me, but tact goes a long way.

Ch
Review №28

Just stop by. Knowledgeable

Du
Review №29

Nice little shop.

Ki
Review №30

I was in and out with all my problems fixed!

Pe
Review №31

Great local shop.

Mi
Review №32

Friendly and knowledgeable.

Ka
Review №33

Accommodating and understanding

Ck
Review №34

Excellent customer service

Mo
Review №35

Very friendly place

Information
6 Photos
35 Comments
4.3 Rating
  • Address:1155 W 4th St Suite 103, Reno, NV 89503, United States
  • Site:http://www.acimoondog.net/
  • Phone:+1 775-332-6666
Categories
  • Computer software store
  • Computer repair service
  • Computer security service
  • Computer store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:10AM–2PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Staff required to disinfect surfaces between visits:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
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