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The Eye Institute OD, PA
8511 Colonnade Center Dr, Raleigh, NC 27615, United States
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The Eye Institute OD, PA
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Li
Review β„–1

The new owners/staff are awesome. I was there last year and was NOT impressed with the owners/staff at all. My prescription was never correct and was never rectified, although I returned several times, with complaints regarding the clarity of the prescription. The optomologist went out of his way in choosing several frames that he though would suit me while I was in the exam room, now that was impressive. Really friendly and knowledgeable young man. Ill update when I receive my eyeglasses. πŸ•Ά

Gl
Review β„–2

Great experience - wonderful staff! Ive worn glasses/contacts from a very young age and have been to a LOT of optical offices. The entire process from start to finish with The Eye Institute was top notch. They staff are amazingly friendly, the offices super clean, and my appointment not only ran on time but all of the information I needed after was already ready for me at check out to make the whole experience as efficient as possible. I would 100% recommend TEI and their team to anyone needing an eye check-up or contact/glasses exam.

Sa
Review β„–3

Back in June it was time for my annual eye examination and I did not want to go back to my old eye place. Some times these eye places can get so overwhelmed that they no longer give that personal experience.I had seen this place over the years but never stopped to check them out. I was truly blessed that day because at the time I did not know the ophthalmologist that did my eye examination was one of the owners.I appreciate him taking his time to make me feel welcomed and that my eyes had his undivided attention. You definitely have a new client and I will be back again next year. Thank you so much Dr. Adam Palo and The Eye Institute staff in north Raleigh for a job definitely well done from beginning to the end.

Ju
Review β„–4

The staff was incredible :-) I could not believe how easy and pleasant of an experience it was. The doctor was polite and professional and treated me like I was very important and that made a world of difference to me! Thank you so much! I’m very happy to bring my business here, and I look forward to returning many times in the future!

Me
Review β„–5

The facility has impressive test equipment, modernize I would say, to check my eye/vision. And Dr. Reiman able to diagnose, explain diagnosis why am having discomfort with the current glass presciption. AWESOME! Mel TD

De
Review β„–6

This is a great office. All the staff are very helpful and friendly. I have been a patient of Dr. Morgan for years now. He is amazing! He has me fitted with the best contacts I have ever had, seeing the best ever before too. I have a rare condition and he is very knowledgable of my situation and he and his office have worked so well with my insurance. I have been blessed!

Ma
Review β„–7

My experience at the Eye Institute was awful. I have severe dry eyes and the eye doctor did not help provide any suggestions or even the best contacts to try and then did not record my needed contacts prescription correctly. The wrong contacts were ordered for me. They did credit my account, but my insurance was used so I lost a few hundred dollars by going to them. I would not recommend.

Tn
Review β„–8

There were NO SURPRISES! After they checked my insurance, all deductibles and expenses were announced/discussed BEFORE incurred. The interaction with the doctor was a great conversation. When speaking with the optician, transparency was again, top-notch...he had my insurance details on the table before providing an exact estimate.

Ni
Review β„–9

Dr Palo was very kind and thoughtful. My daughter has unique vision situation and he took his time with us and figured out what would be best for her. The office staff and gentleman that helped her select glasses was great as well. Very knowledgeable and kind staff.

Ma
Review β„–10

I visited The Eye Institute, North Raleigh location. I had a positive experience and finally got a much needed complete eye exam. Dr. Morgan was courteous and listen to my concerns and answered all my questions. He took the time to run my vision tests and explained everything he was doing so I will have a clear understanding. He also made sure I got the best possible prescription to help with my vision needs. Excellent O.D. highly recommended!

Li
Review β„–11

My experience at The Eye Institute was wonderful. The employees were welcoming, knowledgeable and professional. I highly recommend The Eye Institute.

Co
Review β„–12

We have moved several times with my husband’s job. Dr Morgan is by far the best eye doc we’ve had the pleasure of seeing.Very thorough, great β€œchair-side” manner, and truly cares for his patients.Office is very clean. Wait is minimal. His staff is great.100% recommend!

La
Review β„–13

Dr. Schwab, Kollin and Ana, and Randee were all great - excellent exam and staff - thank you!

Jo
Review β„–14

This was my first time and I had a great experience from the front desk to technician to Dr Palo. Everyone was so helpful . I had been seeing a different eye doctor for over 10 years and it wasnt easy having to change doctors. I am happy I chose this place. My new eye doctor hopefully for the next ten years.

Te
Review β„–15

A very impressive operation.I was greeted immediately by the extremely friendly staff, they made sure to conduct their COVID scanning process and immediately provided with all of the necessary paperwork to get my appointment started.My eye exam was conducted by extremely competent staff, they knew exactly what they were doing and maintained a very transparent process the entire time.They have a very personable and extremely knowledgeable eye doctor, he quickly understood my vision challenges and laid out the steps necessary to take in order to prescribe the appropriate corrective lenses.

Ri
Review β„–16

This was my first visit to this office and it was a very good experience. Dr. Morgan was knowledgeable, informative, efficient, humorous and courteous, as were all the staff that I met with. He even took the time to demonstrate why my current glasses were not optimal. (They were not even close to what they should have been!) Dr. Morgan explained carefully his findings and treatment. I am all in, and hope to keep my sight for a while longer!! Thank you.

Je
Review β„–17

Very professional and nice people. Will be a continued customer.

Am
Review β„–18

I had a wonderful 1st experience at The Eye Institute! It was my daughters 1st full eye exam & everyone there made her feel special, safe, & they were very patient with her! Dr Morgan was wonderful with her & she left saying he was her friend!

Mi
Review β„–19

I had a good experience during my initial visit as a new patient but will not be returning since their customer service is the worst. They had to order trial contacts because they dint keep enough in stock and charge a $10 shipping fee. Ive been shunned from the practice as they will not return my phone calls to place an order, after leaving several messages with Lisa. Im just supposed to know exactly what I need without trial lenses.. obviously i will not return. Just had an eye exam at My Eye Dr and they were able to determine the exact lense that works perfectly, no trials needed !!!

Na
Review β„–20

Dr. Morgan and his staff are so professional and knowledgeable. My exam was thorough and not rushed with all my questions answered. They have COVID screening precautions in place so I felt safe and comfortable. The selection of frames was excellent and very fashionable. I didnt feel like they were trying to add on options I didnt need.Great doctor and staff!!

Vi
Review β„–21

Had to wait longer than usual for the exam. All new team since my last visit. Dr Morgan has left the practice. Dr Morgan was my main reason for going there.

Ne
Review β„–22

Dr. Morgan is a good and caring doctor. He explains issues in clear, easily understood terms. His assistant is competent and friendly. The lack of turnover among their doctors and assistants says that this is a good and stable company that pays competitive salaries.

Da
Review β„–23

Superb visit. Excellent experience from start to finish. All pandemic precautions were conscientiously followed. Check in staff was efficient and courteous. Technology is impressively up to date. Dr. Morgan is well trained, personable, and exceptionally thorough in his evaluation. Highly recommended.

Cl
Review β„–24

Dr. Morgan and the team in the North Raleigh location are impressive to say the least. I have been to several eye doctors in the past, but this was by far the BEST experience I ever had. They are the most knowledgeable and thorough group I have seen. For years I struggled with glasses after having a less than desirable experience with contacts in my past. I never thought Id be able to ever wear them. Dr . Morgan asked me to try them and it changed my life. I also had dry eye syndrome which they corrected. If you want to know you are getting the best care, go to see Dr. Morgan at the Eye Institute!

Tr
Review β„–25

Excellent!! Dr. Morgan takes time with you to explain what he is doing and explains why your vision is abnormal. All staff members were friendly and helpful.

Su
Review β„–26

Dr Morgan is an amazing doctor. Both my kids feel comfortable seeing him for eye exams, and I can’t say enough about the way he has handled an eye emergency that I recently went through. He goes above and beyond, is so thorough and patient, and checked on me many times outside of his work hours. I know that I got the best care possible. I would recommend him to anyone!

Ma
Review β„–27

Dr. Morgan seemed excellent to me but be aware this office is very strict on time. I went in about 10 minutes late and they didnt see me. I understand it is my fault but the office staff was not kind enough to even offer me to reschedule my appointment or try to accomodate me at a different time. I guess they didnt needed my business. But I was pleased with the care of Dr. Morgan with my son. He seemed knowledgable and caring and would like to continue his care there.

Th
Review β„–28

A very impressive operation.I was greeted immediately by the extremely friendly staff, they made sure to conduct their COVID scanning process and immediately provided with all of the necessary paperwork to get my appointment started.My eye exam was conducted by extremely competent staff, they knew exactly what they were doing and maintained a very transparent process the entire time.They have a very personable and extremely knowledgeable eye doctor, he quickly understood my vision challenges and laid out the steps necessary to take in order to prescribe the appropriate corrective lenses.I highly recommend.

mi
Review β„–29

Very friendly and knowledgeable. Would refer anyone who requires their expertise.

Da
Review β„–30

Ive always found Dr. Morgan and his staff to be very knowledgeable, professional, and courteous. They take the time to answer any questions I may have and go the extra mile to provide excellent service. I can highly recommend The Eye Institute of North Raleigh.Im very pleased with The Eye Institute. Ive just had my first appointment with Dr. Schwab. I found her to be extremely professional and knowledgeable. I appreciate her willingness to talk with me about my eye health in detail and answer my questions. Id rate Dr. Schwab and the Eye Institute 10 out or 10.

Su
Review β„–31

Dr Morgan is wonderful. He is personable, caring, and explains things well. His staff is particularly good helping you pick out glasses too. I feel like they give honest opinions on styles and shapes that compliment your face.

An
Review β„–32

Their staff has been super friendly and courteous. Everything is currently being wiped down with alcohol and sterilized so I dont feel nervous about going in.Dr. Morgan has been the absolute best. He genuinely cares about his patients. I have been in for a couple of follow ups on some issues with my eyes and he never gave up finding the root cause. My eyes are as good as new. Definitely coming back now for my regular annual eye exams.

Ch
Review β„–33

Dr. Morgans diagnosis of the cause of my impaired vision (cataracts) was right on the money! After surgery, the vision in both eyes was restored to what it should be, making me a happy camper.

Ti
Review β„–34

This was my very first eye visit, and I was so pleased with everything! Great staff, and they made me feel at ease, as I am a baby when it comes to my eyes. 😊 the doctor explained everything very well, and didn’t make me feel like he was trying to have me purchase something I didn’t need! I am happy to be a patient here!

Bo
Review β„–35

Dr. Morgan is awesome and has helped me a great deal. Not so fond of his assistant however who did the set up. She was rude, and had a unprofessional attitude. I have had her twice and did not care for her either time. Time for some professional training for her.

Ma
Review β„–36

Dr. Morgan is very thorough and spent time to determine what was going on with my eyes. He and the entire team are professional and punctual.

LJ
Review β„–37

Dr. Chad Morgan is so thorough about any eye problems and issues I have. I have to get eyelashes plucked about every 6 months and he is quick and numbs my eyes. He is great with patients and spends the time when necessary. I have seen him for the last 2 years and I highly recommend him. I won’t be going anywhere else.

De
Review β„–38

Professional and courteous staff. Great to work with!

De
Review β„–39

Highly professional, friendly simply the best eye experience ever! Highly recommend for you and your family

r
Review β„–40

Visit was good . The promised email with my next appointment in March 2022 has not been received

Su
Review β„–41

I liked the personnel there very much, especially the doctor, and I found a pair of glasses that I love. I did experience a miscommunication with the person who made the appointment. All I wanted was a refraction and prescription for new glasses. Instead she made the appointment for a complete eye exam. I was there for an hour and a half, when what I needed was just a refraction, which takes 10-15 minutes. I hope my insurance will cover this exam, however, I believe my Opthalmologist has already billed for a complete eye exam. Well see.

Ma
Review β„–42

From the moment I stepped inside until the door closed upon my exit I sensed I was cared for. Yes, the most up-to-date machines are part of the annual exam, but in the final analysis in all matters is the human heart. This is the frame under which Dr Morgan offers his professional expertise. This is my reason for choosing his practice for it is my belief that this dynamic is the link to true healing.

Ta
Review β„–43

Good docs and staff but way too expensive. Unhappy that I was uninformed about costs before receiving care and only after did I know the cost. If I wouldve known the cost previously, I wouldve gone to a cheaper place that better matches my insurance.Doctors and insurance companies as providers will always play a part in the blame game of costs. However, perhaps reminding patients to look at costs before coming is a good preventative idea.

Pa
Review β„–44

Excellent service. I had an emergency and they got me right in to see Dr. Morgan! Thanks to everyone!

Ja
Review β„–45

Excellent. Dr. Is a good listener!!! He remembered comments I made a year ago. Very professional but personal.

Ha
Review β„–46

Love this office! Dr. Morgan and his entire staff are so patient and kind and have helped care for my whole family over the past 3 years! Highly recommend them for your eye care needs.

Sa
Review β„–47

I had the displeasure of working with Amber Hinshaw. The purpose of my visit was to spend the funds I have on my flexible spending account before the end of the year. I brought with me a frame that I previously purchased at this location, with the hope of finding the same frame or something similar. My experience with Amber was absolutely disgusting. She was rude, unfriendly, and unwilling to help me find a pair of eyewear. Most of all, and the reason for my review, Amber walked away and returned to the back office while I was in mid-sentence.Β  She dismissed me as if I was a β€œno one”.The behavior and attitude Amber demonstrated was shocking, she acted as though she has done this in the past. Amber was too comfortable to display her rudeness openly while in front of other customers and her coworkers. I was absolutely embarrassed.Today, you lost my business. My purchase would have been β€œlow-hanging fruit” for your company. It could have very well helped your office meet your quota for the day or even month. I can assure you I would have purchased 3 more frames had I received the same level of customer service I received back in 2018

An
Review β„–48

What a phenomenal experience! Excellent customer service, personalized touch and attention to detail. Dr Morgan has state of the art equipment and is the most knowledgeable ophthalmologist I have ever visited. He explained my condition in detail with verbiage I could clearly understand. He is patient, personable and connected with his patients, taking time to correctly diagnose and provide the latest options for treatment of all conditions. I would highly recommend this office to anyone looking for excellent care. They truly go above and beyond to provide the best for their patients.

Ma
Review β„–49

Great doctor. Thorough and professional!

An
Review β„–50

Both my youngest son and I have gone here, and we are now fans! The exams are thorough (best exams weve ever experienced), the dr and staff are both pleasant and patient, communication is kind and balanced (no talking down), the office clean, professional & positive. Best of all, we can now see accurately our eye health is improving! Highly recommend!

Ma
Review β„–51

Dr. Morgan and the staff at The Eye Institute, North Raleigh, are amazing! I couldnt be happier with the service and treatment I receive there and I recommend them to everyone. My entire family, including my older parents, go here now and theyre all incredibly happy with the service and treatment as well! :-) Dr. Morgan is knowledgeable and friendly. He thoroughly and clearly explains treatments and options and has provided guidance that helped me make a decision on contacts that was a game-changer for me. (Anyone who needs correction for both distance and reading - ask him about bi-focal lenses! I said I would never use them, but after his explanation and guidance, its the best decision I ever made - most comfortable lenses Ive worn.) Ive seen Dr. Morgan for both regular check ups as well as for an eye trauma and he was wonderful with both. Best eye doctor Ive had.

Sg
Review β„–52

Dr Morgan did a virtual appointment with me due to an infection I had, prescribed medication which resolved the issue. He decided to follow up with an in office visit. I found him to be so pleasant and very knowledgeable. I am grateful for his expertise with Sjogren’s, an autoimmune disease I’ve had for years. He had a lot of great options to help me!The staff is really sweet and supportive, I thoroughly enjoyed my visit!~Lisa D

Lo
Review β„–53

My daughter suggested I see Dr. Chad Morgan for my annual eye exam. I’m very happy I heeded her advice! Over the past several months I’ve experienced a lot of health and vision changes. Dr. Morgan was very thorough as he went over my medical history and prescription medication. I like that we discussed my concerns before the actual examination. The exam itself was very relaxed, not rushed. I appreciated how he explained his findings and made recommendations in a direct Fashion. He also stressed the importance of of being proactive with eye health and recommended several things to keep my eyes protected and healthy: special vitamins, daily lubricating eye drops for a healthy tear layer and a anti-glare/blue light blocker lens treatment. My eyeglass prescription is spot on perfect! I’m amazed I had no adjustment period. Usually acclimating to new prescription lenses takes a couple of days, this time I put them on and kept on going! Nothing like Crystal Clear VisionπŸ€“πŸ˜Ž Thank you Dr Morgan for providing outstanding eye care in a relaxed, educational environment!

Na
Review β„–54

Loved the staff, everyone was friendly, outgoing, and quick to serve their guest!

Da
Review β„–55

Professional, modern, with friendly and helpful staff.

Da
Review β„–56

We are new to Raleigh and my son lost his glasses, so we got a friend recommendation to come see Dr. Chad Morgan. My son has very difficult to diagnose/medically plan for eyes. We have been to Children’s hospital in DC multiple times (where we moved from) and they are impressive there, but Dr. Morgan was above and beyond any eye doctor we have ever seen. When talking to me he may have noticed, and seen me that day, for a potentially dangerous eye situation which we are doing more tests for. If there was a rating higher than 5 I would give it now and I never write a review I do not mean whole heartedly. The staff was all very helpful and friendly.

Ta
Review β„–57

I was a first time patient who drove an hour to this appointment and it was well worth it. Super friendly helpful staff and Dr. Morgan was great. Appointment didn’t feel rushed at all and he took the time to answer all my questions and provided good explanation of what he was recommending and why. He even offered me coffee and a donut while I waited for him to attend to an emergency appointment that came in. Even with the emergency I waited all of 10 minutes which was fine. Tiffany helped me pick out some great frames and made sure I was maximizing my insurance benefits since I was getting glasses and contacts. Overall it was a great visit and I look forward to making this my eye doctor’s office for a long time!

St
Review β„–58

Excellent care and best-practice Covid precautions. Dr. Morgan and all the staff provided exceptional testing and information; I was very impressed!

Ka
Review β„–59

Always leave here informed about information that was not even on my radar! I love coming here, the staff are kind, the facility clean, and Dr. Chad Morgan always makes sure my questions are answered and gives me information on questions I hadnt even thought of! If youre looking for a new eye place, come here!

Na
Review β„–60

Wonderful experience! Dr. Palo was so informative and professional. The entire staff was very friendly, efficient, and easy to work with. Each person took their time with my husband and I from beginning to frames. State of the art equipment as well. Thank you!

Ma
Review β„–61

I’ve been wearing contacts for several years now and have never been fitted with a pair that were just right. My eyes are tricky and doctors in the past have convinced me to settle with manageable. Dr. Morgan has done a great job of helping me figure out the perfect lens for me while explaining the process every step of the way. He and his team are great!

Da
Review β„–62

This was one of the BEST appointments I’ve had in a long time! The staff was fantastic, caring and respectful! You got my business! Thanks Dr. Ginn.ThanksDavid Hawkins

Ti
Review β„–63

Dr. Chad Morgan was very thorough and explained everything well. Everyone at the office is very professional and customer focused. I would highly recommend The Eye Institute.

Ti
Review β„–64

Dr. Morgan and the staff ere professional and courteous. Dr. Morgan took the time to answer questions and offer suggestions. The staff did a great and efficient job getting the standard exam stuff out of the way, too! the technology employed as the best Ive been exposed to and made the exam easy and informative.

An
Review β„–65

Dr. Morgan and the supporting staff gave me the best customer service I have ever received. My visit was thoughtful, individualized, and very comforting. Dr. Morgan also recommended a new contact brand that I love. Everyone was very attentive. I highly recommend and will be returning.

Mi
Review β„–66

My visit began with a friendly greeting. The office was professional and employees were polite and supportive.My visit with Dr. Morgan was exceptional. He spent a great deal of time during my examination and contact lense fitting. He was patient, kind and very knowledgable. He is always professional and makes his patients feel like they are the only one he is treating.

Do
Review β„–67

Always a very professional experience! Comprehensive and Dr. Chad spends the appropriate amount of time with his patients to explain everything!5 stars-- Always!

Vi
Review β„–68

Dr. Morgan always takes his time with me, explaining tests and procedures with clarity and in depth. He offers options and explains potential costs. I still say these guys are the best! I feel well taken care of every time I have an appointment with Dr. Morgan. I highly recommend him!Just had another appointment with Dr. Chad Morgan! Once again I have to express how pleased I am with him. Always takes his time with me, always explains everything with clarity, always respects me! He is awesome!

Pa
Review β„–69

Good office, nice staff. Visit was smooth.

Fr
Review β„–70

EPIC FAIL TODAY!!A few weeks back, my wife got some debris in her eye while doing yard work. After a couple days, it was apparent that my wife needed to get her eye checked because the irritation wasnt going away. I recommended The Eye Institute to her based on my previous good experience with Dr. Palo. Two weeks ago she had a virtual appointment with Dr. Morgan who prescribed her an antibiotic and drops. Still experiencing some irritation, she made an in-person appointment with Dr. Morgan for today which went south very quickly!After a very lengthy covid preventive check in process, we sat down to wait for Dr. Morgan to call her in. A short time later, we are approached by the receptionist who stated that their particular facility (Colonnade Center) was not a part of our insurance companies network, but their other Raleigh location was. What? Arent all three of your offices under the same ownership? Before my wifes virtual appointment two weeks ago she gave you her insurance info and there was no problem then or when I had my appointment months ago? If there was an issue, do you think maybe my wife could have been notified PRIOR to her appointment today? Upon hearing this, we immediately called our insurance company (we never left their facility) and after a lengthy hold it was determined that our insurance DID cover her previous medical eye exam and the one scheduled for today! Relieved to hear this, we then went back up to the receptionist to let her know but unfortunately we lost our appointment for today. WHAT!!?? The receptionist then indignantly told us that wed have to reschedule again!Let me get this straight ... after my wife lost 2 hours of work getting off early to make her appointment, then driving 25 minutes across town and then being on the phone for over 30 minutes with our insurance company trying to resolve a problem that didnt really exist if your staff would have been more proactive in thoroughly verifying our coverage, you dont have the decency to fit us in again??!!Needless to say, my wife is still in pain and we now have to start looking for a new eye doctor quickly ... THANKS EYE INSTITUTE!!

Je
Review β„–71

Dr. Morgan is an excellent doctor who takes the time to explain whats happening and answer concerns you may not have about your eyesight. I followed him from his previous practice and now drive 30 minutes to see him because I didnt want to lose him as a doctor. His office staff and technicians are professional, efficient, and pleasant. I would highly recommend this office.

Ji
Review β„–72

I have been going to (various) ODs across several states for the past 30 years. Ive never had a more thorough exam than the one given at Eye Institute. Besides the normal tests (glaucoma, digital imaging, etc) they also did a tear duct and eyelash/parasite check. What? Never heard of those two before - nice.Dr. Morgan is fantastic, amazing chairside manner. Welcomes questions and spends a good amount of time (15 mins) with you explaining what he sees. No hard up-sell on things like glasses or contacts either.Would recommend without reservation.

Ja
Review β„–73

We have been following Dr. Morgan for years. He is always patient, caring, and does everything that he can to ensure any problem or condition is treated and resolved. He is thorough and knowledgeable, always training and learning to be the best that he can be. Dr. Morgan has always been the best optometrist that we have ever found! Highly recommended by our entire family!

Je
Review β„–74

Easy check in with online forms, very thorough health screening, very quick and efficient. They take VSP and CareCredit. Very happy with the cheerful service.

Ke
Review β„–75

Dr. Morgan was amazing with my 15 year old son! He wants to wear contacts but our previous doctor refused. Dr. Morgan had the patience and took the time to give my son the level of attention required to get him in contacts. I can’t say enough about his level of care, professionalism and his ability to work with kids. I highly recommended The Eye Institute.

Pa
Review β„–76

Dr. Morgan is the best! I have various eye challenges. I wore contacts daily for decades and then my eyes got dryer and less comfortable in them. He has been incredibly patient identifying new lenses that have given me the freedom of bifocal contacts. We have moved many times so I have seen many doctors. If you are looking for a doctor to spend time understanding your needs well and finding the best personal solution - you have to see Dr. Morgan. And on top of that- his assistants are wonderful too!

My
Review β„–77

The last 3 months have been amazing. Its because I am seeing clearly. My vision has never been better. Dr. Morgan and his staff are professional, sincere and they treat every one like a VIP. If you are not seeing clearly. You should visit Dr. Morgan.

Ju
Review β„–78

This was my first time to The Eye Institute. When you first walk in, you were greeted with a smile which was awesome. Dr. Morgan was so nice and explained everything in detail. The whole staff was great and Tiffany helped me pick out some awesome glasses! Thanks so much! Julia Glass

Sh
Review β„–79

I regrettably had to find another eye doctor because my doctor left the practice and went into another specialty.I am SO GLAD that I stumbled onto this practice. Everyone was very laid back and I didn’t feel like I was walking into a car dealership when I walked in the door, bedside manner was superb, the exam was thorough and the office is pretty.The best part, the glasses that I didn’t feel I was forced into buying are AMAZING!! These are the clearest glasses I have ever have. I have good vision but these make everything crystal clear! AND there is a 2 year warranty on the lenses and frames.I am so happy to have found my new eye doctor!!

Je
Review β„–80

I have been to this location twice and the computer system has been down both times. The front staff is nice, but they rush through everything and brush over explaining things relating to insurance and payment. I saw a different doctor each time, which I did not prefer, but both were very thorough. However, they both had completely different plans of care.

Ka
Review β„–81

Dr Morgan is awesome and all of the staff is nice

Ja
Review β„–82

Staff was great, got me right in and Dr. Morgan was able to ID my vision issues right away. Would highly recommend these folks!

La
Review β„–83

The desk staff are very welcoming and helpful. They break down the pricing of each item (glasses and contacts) so you have a good idea of how the total price was calculated.Dr. Morgan explains everything in a way I can understand and he gives the reasoning behind it so I know why he is recommending a change in practice or prescription

Lu
Review β„–84

Dr. Morgan was great! Listened & spent time with me - as a new patient I definitely appreciated his input & experience.

Su
Review β„–85

I had an excellent and thorough eye exam done by Dr. Morgan. He took all of the time I needed to explain and examine my eyes and my concerns.Also Dr Morgan and the staff were very helpful in explaining my insurance coverage and how to maximize my benefits. The staff were as patient and thorough as Dr. Morgan.I keep coming back!

Da
Review β„–86

The office staff are very professional, the office is clean and procedures are in place to keep patients safe. Dr. Morgan is excellent.

Je
Review β„–87

The people are professional and friendly, extremely helpful and the doctors as well as the advanced technology are fabulous. 5 stars in my opinion.

Sa
Review β„–88

I had another great experience at The Eye Institute. All of the staff were friendly and I had excellent care from Dr. Morgan. I arrived about 10 minutes early for the appointment and was taken back immediately to begin. I will continue to visit The Eye Institute for all of my eye care needs!

Co
Review β„–89

Dr. Morgan is very knowledgeable and caring! The office staff is also very friendly. Go check them out for top tier eye care in Raleigh!

Ma
Review β„–90

My appointment to get fitted for contacts was amazing, the doctor was very patient with me and explained everything. However, the front desk miscalculated prices and contact fittings, which resulted in a bill over a month after my appointment. Even though the front desk admitted it was their error, I was still required to pay the bill. I thought I found my new eye doctor, but all of the issues with the front desk are forcing me to find a new one.

De
Review β„–91

Doctor Chad Moore is a superb optometric physician with a wonderful bedside manner. He is very thorough and goes to great length to educate the patient about their eye condition(s). He is particularly adept at fitting contact lenses. I was seen timely and treated very well by every member of his team. The practice has invested in state of the art technology for diagnosing eye pathology which I find impressive. I recommend him highly and without reservation as the consummate professional. You will not be disappointed.

Ro
Review β„–92

I had a tele - appointment and it was perfect. Everyone was very friendly and it was so convenient.

Am
Review β„–93

Dr. Morgan and his staff are great. Everyone is super friendly and helpful. They really seem to care about what they do, and the appointment does not feel rushed at all - Dr. Morgan is patient and kind, and very thorough with his evaluation and recommendations.

Ka
Review β„–94

Dr. Morgan is an excellent doctor. He is extremely knowledgeable and takes the time to explain things and answer all your questions.

Ca
Review β„–95

DR. Morgan is wonderful and so is his staff!

Fr
Review β„–96

Great service! The staff are great, and everyone takes their time to provide excellent customer care. Dr. Morgan is a skilled optometrist and cares about the health of his patients. I would recommend anyone here.

Je
Review β„–97

The entire staff is excellent. I like this team a lot and I get great service there.

Ka
Review β„–98

Professional, friendly staff. Dr. Morgan is excellent. I had struggled to see clearly post surgery on one eye. Two different optometrists were unable to help,but Dr. Morgan was able to help me see clearly again! There is a bit of an art, not just science to finding the right prescription and Dr Morgan has that gift. My son also sees him and he is able to relate well with kids.

Su
Review β„–99

Dr. Morgan was very thorough with my eye exam. At no time did I feel rushed and Dr. Morgan took the time to explain what was going on with my eyes. The front staff was friendly and helpful. Plus the store itself is clean and bright.

Le
Review β„–100

I was referred to Dr. Morgan by my opthamologist because he is willing and extremely patient at working with those that need hard-to-fit contact lenses. My experience was amazing. Dr. Morgan clearly enjoys his patients and his work and I am the beneficiary of his dedication to helping people.My vision was deteriorating with my soft lenses to the point at which I was worried about my future quality of life. By fitting me with scleral lenses he has given me better vision than I have had in 15 (or more years). I would refer anyone to this office and hope to return for many years to come!

Information
18 Photos
100 Comments
4.9 Rating
  • Address:8511 Colonnade Center Dr, Raleigh, NC 27615, United States
  • Site:https://youreyeinstitute.com/
  • Phone:+1 919-977-0303
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Ophthalmologist
Working hours
  • Monday:8AM–2PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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