My iPhone 8 worked fine for everything except making and receiving calls. Id had it for a while, so I figured it was time for a new phone. This store was close to where I live and provides excellent service. When my mother got her first smart phone last year, Verizon Bob was very helpful to her. He set up the phone and took the time she needed to show her how to use her new phone.I was very glad to see that Bob was still there Saturday when I needed some phone help of my own. He set me up with a brand new purple iPhone 12 which I love. He did all the setup for me including making sure I knew Apple had changed chargers yet again so that I would have the correct charging block. He also put the tempered glass on the phone because I have never been able to do that myself without bubbles. Finally he boxed up my old phone for trade in and printed a label so that all I had to do was walk down to the UPS place and send it on. He made everything so much easier. The last time I replaced my phone I went to another Verizon store and they just handed me the new phone and let me figure out setup.I strongly recommend this store. Even though I am pretty technical, it was nice to have someone go through the initial setup activities so I didnt have to. And it was great for my mother who is not technical because Bob was patient and made sure she was happy with her phone.Thanks again.

Verizon Bob was extremely helpful in setting up and transferring over to a new phone. Usually this process is such a headache but Bob makes the process seamless and easy! I couldn’t recommend this store location more, so happy I chose to come in vs. calling customer support.

Loved this place but make sure you see Verizon Bob! He is extremely helpful and personable and goes above and beyond to help you get set up on your phone. He helped 3 of our family members and we were all so impressed with his knowledge and the time and attention he gave each one of us. If you have any questions or issues with your phone, he is there for you! Go see Verizon Bob!

I was very impressed of the service the hospitality give in store. I arrived at store and the reps help me out on my upgrade before the actual store hours. This place was more pleasant than the actual full Verizon store. Thank you guys keep up the awesome work

Just came here today. Bob was extremely personable and helpful. I knew what I wanted before I got there and he helped me along the way. I’m not really a loyal consumer per say but I’m coming here in the future if I need to because the service was that good.

On vacation when my phone died. Friend directed me to Creedmoor Rd Verizon Store. Explained problem to Verizon Bob. He made several suggestions and I was on my way in no time with new phone in hand and paperwork completed. He gave me his cell phone number and said to call him with questions. Cant say enough good about the quality of service. They are the best in my book.M Curatti Mansfield, OH

Bob was fabulous. Great costumer service.

Wanted to get some service with verizon and the lady who was in there was no help at all. she was very rude. i asked her about any promotion that they were running and she told me that they had expired and told me that she could not help me. i called verzion the other day and they told me all about the deals they had. would not recommend not going.

Ryan was the best experience I have ever had from any sales rep from any company. I had a couple of issues and he troubleshot them for me and I ended up finding out the person who I talked to at Verizon ‘’activated” 5G on our phones when they didn’t even support 5G! He helped me upgrade with only having to pay the taxes with an early upgrade. In addition to superior service, this young man has an amazing attitude and was such a pleasure to work with while we got everything set up! Thank you Ryan!

This authorized Verizon dealer is the best. Their customer service is second to none. I bought a new phone and the migration process is seamless. Verizon Bob is the best.

Verizon Bob has been super helpful! My phone had stopped working and could not be accessed. He managed to set up my new phone and get everything transfered. I am so grateful for his efforts and fantastic service.

Working with Bob today was the easiest experience I have ever had at a Verizon store. He cared about my wants/needs and made sure I ended up with the end result I needed. We had great conversation as well. Highly recommend going to see him for your phone needs.

Our account manager Ryan was fabulous. He helped us purchase a new iPhone and the whole process was straight forward and simple, made even easier by his efficiency and sense of humor. Truly excellent customer service.

Walked into this Verizon store after 3 unsuccessful attempts with Verizon “experts” over the phone for what I thought was an easy process....move a business account phone # to an existing private account. It’s a Verizon disaster if you try this over the phone.Fortunately there was Ryan Ott at this authorized retailer. He heard the same background I gave all the Verizon phone reps. He got right to the “source” to get it done. I can’t thank him enough. Renewed my faith in a failing Verizon support system.Question.....Why is Verizon over the phone support so terrible?Save yourselves time.....go to a physical store to solve issues.

I had a wonderful experience purchasing a phone here at the Verizon store on Creedmoor Rd. I was there 3 different times and was helped by Zach and Ryan. These two young men were so knowledgeable, patient, funny, understanding and helpful. If you want to have a great experience buying a phone, this is the place to go. I would not go anywhere else. The best customer service experience I have had in recent years.

Wow! What can I say about my Verizon experience with Ryan that hasn’t already been said in these reviews. It was “practically perfect” in every way. Thanks, Ryan. P.S. If you want the absolute best phone buying or service switching experience ever, use this store and forget about all the others out there.

I worked with Zach to do a phone trade-in/upgrade and he was awesome. Very personable and courteous and made the transition between phones as seamless as possible. Would highly recommend this location for any Verizon customer needing help with their account or a new phone.

This was by far the best Verizon experience I have ever had. Bob went out of his way to find the right phone for me and even stayed late to make sure everything was working correctly on my new phone. He could have just sent me on my way with the phone, but he truly cared enough to go the extra mile. Bob is a great example of the long lost art of providing great customer service. It is a rare gift and I am so happy that I was treated so well today.I will recommend this store to everyone I know - so happy to have them in North Raleigh!Thank you Bob - you are the best!

I don’t want to beat a dead horse but Verizon Bob is the man. Knowledgeable, funny, and exceedingly helpful would best describe him! One of the few places I would happily give a sixth star to.

My daughter and I went into this store Saturday afternoon based off a recommendation from my eldest daughter who just upgraded her phone the week before. She was absolutely right! They provided outstanding service and walked through every detail and program that would be best for us. “Verizon Bob” was outstanding and was extremely patient with answering our questions and providing the best options! I would recommend him to anyone that needs to upgrade their phone or looking for new service! I would also like to add that the Manager, Jen was extremely knowledgeable and also very helpful! All retail stores should have managers like her. I don’t want to leave Ben out either who although did not help us directly was extremely friendly and helpful with the other customers in the store. I will definitely do business there again!

Ryan was super clear, calm, and patient! He was helpful and informed well. He avoided unnecessary talk that can confuse and pressure customers so that was great! 10/10 would recommend Ryan from Verizon.

Ryan is the man! Stopped by to get a new case for my Samsung Galaxy, and Ryan was extremely helpful and knowledgeable. Ill definitely be back.

Mr. Dore is by far the best Verizon representative that I have ever had in over 20 years of being a Verizon customer! Polite , detail oriented and professional! I would highly recommend him!

It was an awesome experience Ryan is the best!!! He helped me even after closing hours!! He made sure my plan in my phone was at a good price...He knows what he is doing & he knows what he is talking about. The whole time i was there he made sure i was good before i left the store. He’s very respectful and amazing at what he does...I’d recommend him to anybody!! Mind you i was a customer that was with t-mobile switching over to Verizon in it was well worth it. I appreciate you Ryan! Best wishes to you! Thanks again!

Bob was awesome !!! ... He is extremely knowledgeable and truly wants to help resolve any issue you have. I would highly recommend him.

Ryan was absolutely wonderful and throughly explained all of my options!!! I walked out with two new phones and didn’t have to do a thing. Ryan did it all in a few mins!!!

Verizon Bob made the experience of buying a new phone very smooth. He came off sincerely trustworthy and made the decision process easy. All in all, great experience and would advise anyone looking to buy a new phone to go visit Verizon Bob

I am not sure why you would go anywhere else? Ryan Ott was helpful, knowledgable, friendly and took all things you hate about a cellphone purchase and made an enjoyable process ! I highly recommend making an appointment and going through the process un rushed and ready to have a great experience. I will never go anywhere. Great customer service is a huge win!

Bob Dore has my vote for Verizon employee of the year. I walked in and Bob was a stranger. I walked out and Bob was a friend. He clearly loves what he does and it’s contagious. I will be recommending Bob to all of my Verizon goers.Bob, you are the man.

Ben has now helped me with 3 different phones and he is absolutely the BEST! In the past, my Verizon experiences have been rather insignificant, but Ben makes the whole experience FUN. Thats right....FUN! He has a great personality, he is helpful and knowledgeable and he takes the time to set you up with the right phones and plans. If you are looking for someone who actually HELPS you out, go see BEN!Also, all of the staff at this Verizon store are amazing. They all seem to have a great working relationship, and there is a great environment of teamwork. They appear to be having fun, which helps create that fun shopping experience!

Absolutely wonderful experience. Bob, aka “Verizon Bob” was spectacular. He stayed two hours after closing to ensure my phone was set up correctly and everything was working okay. I was offered sparkling water and the overall experience was amazing. I’ve always dreaded going to cell phone stores, but this one I don’t mind going to at all. Highly recommend this particular Verizon store.

Great customer experience with this team. Ran into issues with the carrier I was migrating from and they worked through it with true talent & professionalism.

Bob took great care of me and my family. He was very dedicated and really did his best to help us. 100% recommended.

Thanks for doing your job bobcharged for two phones on a buy one get one free deal

Ben was awesome! He helped find good deals and got us both cases and phones at the best value. He was personable and funny. I thoroughly enjoyed my experience today and if any issues arise, I know where I am going!

Went in to upgrade my phone a week ago and I usually do it online to avoid sales people. I needed one quick and got the awesome experience working with Ryan! Not only was he extremely knowledgeable getting me into the right phone, but helped me to better my plan for my needs! Anyone who has Verizon, go see Ryan in this location. I will definitely see him for my future needs.

This was the best customer service experience I have had for cell phones. Ben took great diligence in listening to my problem and offering the best solution for saving money on my plan AND simplifying the process. 2 of the 3 lines on my plan were wanting to end service. His professionalism and attention to detail saved my business and kept us all as Verizon customers.

The guy that helped me lied to me about my options. My phone wouldnt read sim cards and when I asked about downloading an esim instead, he said that they are ONLY used for second lines, that Id still have to have the physical sim card working, and that even if I got a line with an esim Id be billed twice and I wouldnt be able to cancel my first line. This is all wrong. After confirming my doubts by looking on the VERIZON WEBSITE I called verizon tech support and asked about esims. Five minutes later I got my ORIGINAL line and phone number esim sent to me via a qr code and everything worked better than ever. I dont want him to get in trouble or anything, he was amiable and tried to help, but hopefully they see this review and they can learn the apparent right way of doing it. Im sure he just didnt know, but thats no excuse if you work for them and you inadvertantly lie.my advice would be to do your research as a consumer first before buying a new phone like I almost had to do because not everyone you talk to will apparently know the right answer.

4 Star Rating only because of the actual quality of the phone replacement through Asurion Warranty-(Verizon Insurance-monthly fee) is poor. (The tech that serviced it, was professional).Keeping brief; the customer service, on my separate visits to the store, was very polite and welcoming.NOTE: IF you are fairly proficient with tech and want to get in and out quickly, go with Ben Cohen. He is worth the wait, if there is one. As a business consultant and former owner, I will say he is a valuable asset.Fast, efficient, thorough, and able to multi-task. That sums it up.If I were looking @ numbers and metrics, from a C-Level perspective; I would find him a proper position.

Great experience! Bob was very helpful and very friendly! He helped me get my phone set up and showed me how iCloud works! Thanks for everything!

Fabulous customer service at this location. I was taken care of by Gregory. He was juggling 4 customers at once with flawless execution and humor to boot! We were all laughing and enjoying ourselves while we all dealt with phone issues. I was quite impressed with the whole experience.

Bob was great. Wonderful treatment.

Bob did a fantastic job of setting up my replacement i Phone 11 after the original was damaged. Insurance sent 2 phones before one would connect! Thanks so much for ALL your help!!

Serious customer service issues. The sole employee (older white male, bald) spent 10 min chatting up the customer in front of me about vacationing in Aruba- asking her about restaurants there, is it safe, what part of the island did she live on, etc. After I figured out this wasnt going to end any time soon, I walked out.

For the very best customer service regarding purchase, setup, explanation, courtesy and care,I recommend Verizon Wireless-Cellular Communications on Creedmoor Road in Raleigh.Bob exemplifies, ‘true customer service’, of which is hard to find in today’s time. I am fortunate for the opportunity to keep me and my real estate business up and running without skipping a beat!

Verizon Bob is flawless! Knowledgeable. Helpful. Best experience Ive ever had buying new phone. Go to HIM!!!

Gregory at Verizon Creedmoor Rd provided me with great customer service. I needed a new screen protector for my phone and they were out of stock. Gregory assured me he would order some new ones for my phone and the process of getting the new screen protectors through the installation took just a couple of days. He was very professional and competent. i felt like he genuinely cared about getting my problem resolved as quickly as possible.

I recommend this location over other Verizon stores in the area. More specifically, Ben was a rockstar and went above and beyond to help!

Ryan was a top notch help. T-mobile was being weird with porting our lines and Ryan cleared it up. This is customer service at it’s finest and he went above and beyond!

Excellent service... Bob is great to work with. Took the time to make sure that both of our phones were working, everything transferred, and new screen protector and cases on both.

Verizon Bob is amazing. I was having to get off my ex husbands phone plan and he helped me step by step! He explained the differences in phones and basically made sure the phone I got was exactly what I wanted but in my price range! Would highly suggest seeing him!!

Best phone buying experience I have ever had. Bob at the Verizon store made our experience very simple and streamlined the entire process. We laughed and told stories the entire time. What a great day buying a phone. Highly recommend this location!

Great service! Switched providers very quickly with no hassles.

I havent received anything but the best service. Im a slow adopt but Verizon Bob set me up and even hooked me up with the set. Cant say how impressed I am with the service.

Ryan ROCKS. very knowledgeable, helpful and polite. I am grateful that I have found this resource!!

Great service and very helpful Go to Verizon Bob if you want a great experience!!!!!

Verizon Bob was awesome. Very patient and friendly and so helpful. He is the guy I will always be going to! Thanks Verizon Bob

During this difficult pandemic time, my phone died and Ben was extremely helpful to help get our new phone set up! Even though he was the only employee in the store (due to social distancing), he efficiently met all of the customers needs and maintained a positive attitude to help everyone. I would highly recommend this location.

Ben Cohen was a great help in upgrading our IPhone and transferring all our data over to the new phone. He asked us to check everything out on the new phone before we left. He was very knowledgeable and personable.

I don’t usually write reviews, but my experience today was amazing! Verizon Bob was so helpful and kind, his customer service skills are next level. He talked us through everything and gave us his honest opinion on which phones to purchase. You’ll leave feeling like you made a great life decision after talking to Bob. Also, his staff is kind and super helpful, you won’t be disappointed at this Verizon location! Thanks Verizon Bob, from LT!

Verizon Bob is by definition an absolute legend. He restores balance in this new age sales world dominated by online shopping. If you need a new phone, there’s no other place to go. If you don’t need a phone, switch to Verizon and go see Bob. 5 stars for customer experience and satisfaction.

Great experience!! Very knowledgeable and helpful. Will definitely come to Bob for any Verizon issues.

I did not have a good experience in the store. The manager was extremely rude and short with every question that I asked. I got to the store about 10 minutes before it closes, the time listed on the website says 7:00, but on the door it says 6:00, I did not know the store was about to close. I just wanted a quick phone charger, you could tell that he was in a hurry to close and he basically let me know. Everything I asked him the answer was this is not a corporate office, we cant do that here. I have always been able to just add whatever I buy to my business account. He told me that couldnt be done because that was not a corporate office now what card are you going to give me for payment. With so many of the Verizon locations closed you would think that he would have been glad for any business coming his way. I politely told him that I would not be coming back in that store for anything else. I had my teenage grandson with me and he said the same thing, how rude and nasty he was with me.

Verizon Bob helped us so much! We changed carriers, had password problems & had to do Military discount paperwork & created a My Verizon account. Bob helped in all those instances with professional handling while maintaining a great sense of humor. He did not get frustrated with 2 Grandparents & even helped with our rebate paperwork. Verizon should be very happy with him as an employee & should do all they can to keep him!

Verizon Bob is the best!!!A true professional who knows the Verizon products and services.

Bob was very patient and helpful, all with a great sense of humor! He is very efficient and knowledgeable. Hell be my go to guy!

So I dont typically write reviews but I have to give Bob Dore and Ben Cohen a lot of credit. They made a boring experience of just switching phone and service providers fun. Their fun personalities were worth the experience. Bob handled my very inquisitive mother and Ben hand a great sense of humor. Thanks for the great service and story! -Grace

By far the best phone buying experience I’ve ever had. My wife needed an upgrade and Ben Cohen set to it. As far as being helpful and polite you can’t get any better. He managed to make a normally boring and mundane transaction fun and entertaining. Seriously, if you are in the market for a new phone go to this store and see Ben. You’ll be glad you did.

Wonderful helpful staff. Bob was very informative and advised of proper equipment that I would use. Did not oversell and try to talk me into something I did not need.Great .experience.

Amazing customer service! Verizon Bob was great help and got me the best deals! I love far from this location but wouldn’t mind traveling there just because of my experience! Thanks again!

If you need someone to save the day. Call Verizon Bob to the rescue. He literally swooped in and in a matter of minutes was able to turn my frown upside down. After a night of complete chaos he was truly able to bring the calm. Kudos to you Verizon Bob. If I didn’t say it then I’ll say it now. Thank You.

Bob was very helpful. Worked with us through many roadblocks while setting up a new phone. His patience was very much appreciated.

Went into the store to switch over from TMobile. Rep said they had no deals on phones and they would be full price for 4 lines and I would be given 150 per line to switch over. Also they were giving us a hard time because I need to send phones to different states where my family and our businesses are located. Phones deals are clearly posted on Verizonwireless.com, and I called to make sure they werent online only deals as that can be the case.Switched over our lines by calling Verizon wireless instead and were provided buy one get one free phones as well as a comp of 200 per line. Verizon rep on phone also stated that the store should have honored the cellphone deals, but some stores are difficult at times. Sending the phones to different states as stated earlier was also a non issue with the rep as long as they are activated in the required time frame.Maybe the rep was just judging a book by its cover as I didnt look professional at the time, but after looking through their previous reviews one can only wonder how factual they are.

I would like to award more than 5 stars to Mrs. Jennifer Cook and the Verizon store on Creedmoor ! Mrs Cook provided exceptional service-personal, patient service, to a couple of old, hard to please, long time Verizon customers. She got us exactly the new Apple watches we wanted, the new Apple iPhones we wanted, linked them(something the Apple store couldnt do !!),and very favorably to us reviewed and renewed our contract with Verizon !All this was done quickly and very pleasantly without waiting !And then she went out to our car and linked the new phones with our car system-we have told our friends but still cannot quite realize what a miracle of service we got. Maybe its because were close to Christmas...or maybe Mrs Cook and Verizon are really that good .

Had the absolute pleasure of meeting the man himself, Verizon Bob. This Classy Legend was quick and extremely knowledgeable in his crazy. He was able to help me set up my new phone and we even made time to talk about our favorite cars. What a guy!! Would definitely recommend to all of my closets friends!

Tech savvy man that Bob !! 😍😍 enjoy coming here

This store is great. Verizon Bob set my new phone up and helped me with all my apps. I highly recommend this store and Verizon Bob. Personal attention! Great customer service!

I went into the store to simply ask if my SIM card would work from my old phone to my new phone purchased from apple and the guy continued to tell me how he thought 5G was just a bad idea without giving me an answer to my question. Then after I asked if I should get a 5G SIM card he said I’d have to get in touch with Verizon! I WAS AT THE VERIZON STORE!

Came here with my mom to get a new phone and was pleasantly surprised by how great and professional the guys there were. My man Ben in particular has got to be the greatest guy in any Verizon store. Super helpful, super funny. I rate my papa Johns experience a 10/10.

Verizon Bob was the absolute man. There is no other employee in this company who makes you actually WANT to go to the phone store. He made me feel at home and made it such an enjoyable experience. I couldn’t tell you the last time I laughed in a phone store, let alone that hard. I will never go to another Verizon store in the RDU area as long as Verizon Bob will be employed here.

Just had the best experience at the Verizon store ever!! Gregory Appleford was knowledgeable and polite and made it a great buying experience. Will be back for a new phone with my son only if he is working!!!

Verizon Bob is awesome! The wife and I showed up on Sunday about 45 minutes before closing to switch from AT&T (like everyone else is doing). Bob stayed over two and a half hours past closing time to making we sure we had what best meets our needs, that everything was set up, and we knew how to use it. Thanks Bob! We really could not be more satisfied with the experience.

I came in a few days ago after my old phone had an unfortunate encounter with water. Ben Cohen and the rest of the staff at this location are top notch! They give honest advice about new phones and are up front about costs and other optional accessories. Ben set me up with a new phone, transferred my information, and answered all my questions in less than an hour, all while handling other walk-ins. He was friendly and professional during every interaction. Highly recommend this location!

Had a wonder time getting my new iPhone 11 with Verizon Bob. He made the time past by and helped me with all those pass words I’d and pins. Need had such great service and laughs. Be safe Bob

Bob pulled off a miracle (or two or three). I had gotten a used replacement phone that showed up without a SIM card. Bob wasnt sure the card he had would work and was honorable enough that he did not want me to leave with the wrong card. It turned into a comedy of errors where what could go wrong did go wrong--my pin refused to work, the Verizon phone app would not let me log on because my ID was already in being used by another user (yep, me), I went to the Verizon web site and could not find the right section. Each time we hit a bump, Id hand Bob the phone, hed work a little magic, and wed get over that hurdle and move on to the next. He maintained good humor and great patience throughout all of this and the final miracle occurred. I left with a working phone! Thank you so much!

Bob was incredible the mans an absolute genius with his knowledge of phones. You’ll have a great conversation while getting all of your problems handled and your questions answered. He even saved himself as a contact in case I needed help going forward! This is the place to go for any Verizon needs.

Bob made it so easy to upgrade. If I had known about this store I would have upgraded much earlier. this is the store to come to exceptional customer service.

Been is the best! Incredibly helpful and very thorough. Really awesome experience! He is both professional and a realky nice guy with a great personality. I left feeling very satisfied with my experience and like I made a friend😊

This is absolutely the BEST Verizon store I have been to! Both Jeremy and Jen were amazing in helping me set up my new phone - even helping me sync my phone on bluetooth in my truck! Above and beyond helpful, I highly recommend this location to anyone who wants excellent service!!

Verizon Bob rocks! Knowledgeable, smart, courteous, smiling, funny, hilarious, humorous, helpful, and genuinely interested in absolutely making sure that you are getting exactly what it is that you need. Provided me with all the various options available, in a very timely manner, and helped me select the best solution without trying to oversell me. Superb customer service, and great place to go! five out five stars!!

In the day of frustrating technology I found a savior at the Verizon store on Creedmoor Road. Verizon Bob is a real professional and provides superior customer service! I highly recommend a visit to this store for all your device needs!

I spoke to bob over the phone, and he assured me he had 2 iPhones 11’s at the store so I could add 2 lines. I get there 10 minutes later, to find out he didn’t have anything. It was a waste of my time. The problem is the same thing had just happened at another store And to avoid making a second drive I called him and specifically told him I was not trying to get anything other than iPhones. Then he tried to make a sell offering me Samsung phones smh.

I went to this store to talk about switching from Sprint to Verizon. I was basically pushed out the store with little help and told to do everything online. The guy didn’t bother to even try to explain different plan options. Extremely poor customer service, I won’t be back to this location.

Verizon Bob was awesome! I came into the store with a problem with my old iPhone and walked out with a new iPhone 10...not really a planned purchase today. I had researched the new phones and was hoping to hold off getting one. Now that I have it, I love it! Great customer service from a very knowledgeable, professional sales person.

Great experience- Verizon Bob went above & beyond to make sure I was able to leave his store with a working phone. Highly recommend Verizon Bob- excellent customer service and support!!

Verizon Bob is amazing. I started at another Verizon store and got really bad service and none of the possible things to include or add in the phone purchase package. I am glad I did not use them. From now on I will only use Verizon Bob, as he is extremely patient and helpful with great ideas. Save me lots of money and added things that were never even discussed before ever. In the past I have come into the store and gotten all kinds of questions answered, so I’m delighted to give him the business when I actually want to buy a phone. Thank you Verizon Bob!!!!!!

Switched over to Verizon after being with Sprint for 15 years. Bob walked me through the whole process and provided excellent customer service. Highly recommend this store. Ask for Bob.

Both amazing employees. Bob helped me and he was great. Had to come back the next day to get my phone, he held the last purple iphone for me, connected me with my insurance to get my phone repaired to turn in and remembered the case i was looking at. It’s the little things that make a business great. Will go back for anything I may need from Verizon.

The easiest and best transition from our old phone to a new phone!!! Bob was so patient and took a lot of time with me and my husband getting us up to speed on our new phones. He even encouraged us to call if we have a problem or question.

Ben was phenomenal! He was extremely knowledgeable and patient. Made upgrading easy and fun!!