My experience at Sir Walter was nothing short of amazing! My wife and I went to purchase a truck and the whole process went very smooth. River set us up for the purchase and Seth took us through the process. Seth is a great salesman and is very knowledgeable. He answered any question we had and made us feel comfortable in the process! I’d definitely recommend him! Great hospitality Sir Walter!

Great experience!! Marcus Richards was so patient through the process. He was with me at every step and helped me get into my dream car!! His professionalism and great customer service made this whole car buying process a joy! Thanks, Marcus and the Sir Walter Chevrolet team!!

Aaron & Seth were very helpful and welcoming from the beginning to end. Mike the sales manager worked with me on the dollar range and budget with excellent customer service skills. All around great group of guys. I want to extend a heartfelt thank you!

Communication was great! Something simple turned into something more complicated, and I was accommodated very well and within an hour and a half the second item was fixed. The facilities for waiting we’re comfortable and clean and inviting. Thank you for the great service!

Want to take a moment to shout out my salesman, Seth. He was SO great! I went to Sir Walter just to test drive a certain vehicle, not looking to actually buy. When it turned out the car I test drove wasnt what I wanted, he immediately found my perfect car based on my feedback. I bought it the next day and Im absolutely thrilled with it and with the service I received. Seth in particular was kind, patient, and attentive to what I said I was looking for and I cannot emphasize enough how great that made my car-buying experience. Thank you, Seth!

Had an issue with my radio and it was right warm feeling that I wasn’t just talked over, I was actually listened to and the issue seems to be corrected and all is well. Great customer service

River was incredibly knowledgeable and as enthusiastic about cars as I am. It was easy to work with him and he was incredibly helpful in finding the Suburban I needed.Greg made the paperwork and down payment easy, and it was a pleasure to work with him and not be pressured.Best experience in a car dealership - EVER. This is my 6th new car purchase and I’ve purchased a handful of used cars from dealers in the past 35 years, and have never had such a hands-on — but entirely pressure-free experience.

I absolutely LOVED working with Mr. Dana when I went to purchase my car. He was so helpful and very patient with me as I made my decision. Once I was ready to buy, he made me feel at ease about the whole process, and it didn’t even take as long as I thought! Thank you so much for that great experience! I will definitely be asking for him when I go back!

I had not visited Sir Walter Chevrolet in awhile but thought after purchasing my 96 Grand Sport Id make them the sole source for servicing my vehicle. Made the appt online for flushing all fluids and diagnostic work on the computer. As I was checking in I was told that my car was too old for them to service. Really? Too old? So what youre telling me and everyone else is that if your car is older than 10 yrs dont bother considering Sir Walter Chevrolet for any service work. Now I remember why I stopped going to Sir Walter in the first place. Wont be seeing my 96 Grand Sport or my 2011 Carbon ZO6.

Pleased with purchasing Corvette from Sir Walter Chevrolet.Corvette was delivered with options that I requested.Andre and Hasani were professional in completing purchase in a very timely manner.

My experience with Michael at this dealership was phenomenal. He was very understanding, helpful, and went above and beyond to make sure I had everything I needed and was taken care of; he also made sure to call me and give me updates on my car which I thought was extremely thoughtful. Every experience I had with him, he was so kind and very professional

I want you to know how much I appreciate the excellent service Mr. Marcus Lee provided to me when I purchased my 2021 Trakt last week. I still can’t believe I brought a brand new SUV, but anyhow, Mr. Marcus did everything to make me feel comfortable and at ease. His attention to detail, his excellent communication skills, and bright smile made the experience even better than I expected.I have loved Sir Walter Chevrolet since you all took good care of my last car. I told my brother then, if I ever trade my car, it will be at Sir Walters. I will always recommend your dealership to others, and of course, I will return when my car needs maintenance.

Matt was a great employee, he did what he could to help me get into my new vehicle.

2 parts to this bad review and I will start out by saying straight forward they lost a customer today and I will NEVER set foot on their lot again and will do everything I can to have people NOT shop here.Part #1.I purchased my 2018 Chevrolet Colorado here back in September 2018. I have been a loyal service customer ever since. Had everything I needed done to my truck done here and have always talked very well about this dealership. Dont know what changed since then but lately that has changed but the service quality and customer service is seriously lacking. Back in June I had an oil change and inspection done. They charged me for the inspection and never performed the inspection. Called there to get an answer and the service tech (Cody) was super rude and acted like he didnt know what he was talking about. Trusting them I made a secondary appointment for the inspection the service tech made it known that they charged me for it and didnt actually do the work.Part #2Knowing the trade in value of trucks in the market in September 2021 I decided to shop around and get values on my truck. I went to 3 other dealers to get values before stopping over to where I purchased my truck and had all the service done to my truck and the dealership that sent me a letter offering to buy my truck. They literally insulted me by offering me $5000 dollars less for my vehicle than the the other 3 dealerships did. Its terribly obvious that they thought I was stupid and didnt know the value of my vehicle in this market and tried to super low ball me. I know I am only one customer and in this market of Sept.2021 car dealers really do NOT care about 1 customer but they lost me for sure.

Seth made this very easy and smooth. I was able to get a fair price for my trade in and able to take home the vehicle I wanted. Shout out to Greg in finance for the painless and speedy paperwork side as well. Definitely a return customer

This is my second time coming to Chevrolet since purchasing my car earlier this year. I can honestly say that service department is awesome.. I would personally like to thank Shawn brown for the excellent customer service. He was very attentive an answered all my questions. I would recommend sir Walter Chevrolet to my friends for future car purchases and services..

My Chevy Equinox was having trouble starting and I used the overnight dropoff, without an appointment. Shawn was AMAZING, and communicated with me to set expectations and also ads sure to keep me in the loop on status. Even without an appointment, and knowing how slammed they were, Shawn really came through and made sure to get me back on the road again…THANK YOU! I highly recommend Sir Walter Chevrolet and Shawn!

McKayla was a new sales associate, but was fantastic at putting us at ease and laying out the difficult situation of buying the Tahoe sight unseen. She is a valuable asset for you and props to you for giving someone with varied experience a chance to prove themselves!

I want to give a S/O to Elizeth! She helped me with my car shopping experience and I couldn’t be more please. This was my first time buying a car and I did it myself. She made my experience go really smooth and I appreciate that! She was great! Thank you again!

I did not have the best experience with this dealership. I had my heart set on one vehicle. I was excited to find it at a location that could assist with shipping. Aaron reached out to me and we started the process. In the beginning he seemed pretty nice, then he became very pushy and borderline rude. I simply asked for a break down of the price. The more questions I asked the more I realized that he was not being 100% transparent with me. I decided that I would try another location and brushed it off. What really made me upset was his last comment. He said “ I completely understand, Ill let my team know to proceed with our second customer - sorry that $792 caused the hiccup at the end. Good luck on your search and thanks for reaching out! 🙂” $792? That was VERY insulting. Are you saying $792 is nothing to you and a lot for me? What exactly did that comment mean?! No, it’s not about $792. That’s not the issue. The issue is him trying to rush me into a purchase without fully disclosing what I’m paying for down to the cent. A manager called me and it felt like he was justifying the situation saying he put the package together. A lot of the “accessories” seem unnecessary and another way to hike up the price. Either way I wouldn’t feel comfortable doing anything with this dealership. If you’re going to shop here go in person because online shopping would not be in your best interest.

Kudos to Sir Walter Chevrolet. You did what you said you would do when you said you would with a kind and helpful attitude. You also went above and beyond by giving me a shuttle ride home with a service team member even though I failed to give you advanced notice of my need and your regular driver has retired. You all were great. All electric Chevy Bolts are so much fun to drive and far more reliable than ICE cars or other electric cars.

Shawn Brown in the Service department is amazing! Ive been buying cars from Sir Walter since 2013 and hes helped me every single time. He is so helpful and knowledgeable. I love bringing my car in to him for every repair.

I have purchased multiple vehicles from Sir Walter Chevrolet! Currently I am having my Corvette ZR1 & my Silverado High Country. My Service Advisor Shawn Brown has always been a beacon in the service department, insuring All my services needs are addressed and resolved in a timely manner! On occasion Shawn Brown brings any additional service needs to my attention. Shawn Brown is a Great Ambassador for Sir Walter Chevrolet!

Service was good. The service would have been better if it didn’t take 2 hours. Also, the coffee machine did not work. I had a 7:30 am appt and it really impacted me not having coffee.

Thank you Seth for making my buying experience pleasant. I would definitely recommend Seth to anyone who is interested in buying a vehicle from Sir Walter Chevrolet. I got a great price on a trade-in and I could not be happier with the experience, plus he was very easy to work with and made the process simple and fast I could not be happier with the experience.

Definitely will be recommending Sir Walter Chevrolet to friends and family! I had been looking in several agencies for this truck and nobody had them. I saw Sir Walters had one on its website so I gave a call. I had the pleasure of speaking with Ms.Elizeth through the phone and quickly checked for the truck I was interested in. Once in person she offered a even better service, she was super friendly and helpful. When it came down to the financing we got assisted by Mr.Manny who was also of very great help and super professional. Really loved how both were accommodating and got straight down to business.

I have always encountered the best customer service at Sir Walter! This trip was no exception. The service on my daughters vechicle was completed quickly and I was immediately notified of additional work that (I already suspected) needed to be done. Thanks for taking care of us like family!!

I called to set up a transaction to purchase a brand new SUV. After going all the way through setting up all the needed info with my bank, getting the check ready since I was under the impression that the SUV was going to be there the same week, I was then told the vehicle was still about 2 weeks out. I offered to put $1,000 down to hold the vehicle (like most other dealers are doing) and I was told they needed the full amount up front and that if I didn’t sign the paperwork the vehicle would still be available to others, even after I already had the check in hand. During this time I also got a text from the salesman asking if I ready the papers yet, I explained to him that I got them but had not had a chance to read them yet and I was at a doctors appointment in regards to possible BREAST CANCER, and the finance department STILL called right after I sent the text and demanded I let them know if I wanted the vehicle, and that I needed to signed the papers right now. The GM was NO better and was extremely rude over the phone. I am not in NEED of a vehicle, so I will take my check else where.... I do not recommend this dealership at all!

I had a fast and efficient check-in experience, discussed a couple of extra items to investigate. Once my truck was checked out, had a great call with my service advisor clearly reviewing issues and providing recommendations. The work was completed quickly and checking out was straight-forward and quick. Thank you!

I had a very positive experience! When I arrived, Michael told me exactly what was going to happen and how long it would take. He also called me with updates, which was helpful for time. I am very pleased with my experience!

Work is great but wasn’t told my coupon book would end along with my warranty. I’m paying extra for something extra I can’t use. Once again proving car salesmen are liars. I’ll be going to my local service company Cox car care they don’t lie for extra money

I was disappointed at first because there wasn’t any loaner cars and I had my baby with me. But I was able to wait in the kids waiting room away from everyone and they finished my car super quick. Customer service was great and everyone was friendly.

This was the second new car my wife and I bought since moving to Raleigh six years ago and the third time we got to the financing stage of car buying.The first two experiences (at other unnamed dealerships) were miserable. I walked out of one of them seconds before signing the financing forms. I ended up buying a car I liked, but the experience was tainted with an aggressive and pushy person I did not like working with. When I came to Sir Walter, I was hesitant to risk going through that mess again. But I am glad I did!The folks at Sir Walter were awesome! I got the exact truck I wanted. I didnt get hassled. And I am totally satisfied with what I paid for a truck I love driving. The salesman had a very wholesome charm about him, and the financing guy was all business and understood my position.Car buying methods have changed since my grandfathers generation. Haggling and harassment is no longer the norm, and the staff at Sir Walter understands that. I will start my next vehicle search with them, or like minded dealerships.

Buying a car can be very stressful ,but when you buy from Sir Walter Chevrolet there is no stress just excitement and satisfaction! My salesman Will was very professional, friendly, and he gave great customer service, starting with my call to the dealership to welcoming us when we arrived ,to walking through paper work and closing the deal! Both Will ( salesman) and Mannie (in finance) Both made me feel as if my new car and I were VIPS ! Thank you both for a job well done I will enjoy the new edition to my family for years to come!

I had the opportunity to work with Seth Kanter and it was one of the best experiences I’ve had. He was very helpful and answered any questions I had and also very patient. Would definitely recommend him if your looking to buy a car from here.

Gotta be honest, love these guys. I am from the Chicagoland area, my truck had a major issue. Limped it in to these guys on a Saturday no less and within 45 min I had a diagnosis, I needed a TCM. VERY lucky they had the part. I drive a 2500 GMC Diesel Denali, they whipped me up faster than a homemade pie and I was on my way. Much thanks to these fellas for great customer service, a fair price, and a timely major fix!

Andrew was amazing!! Such a great young man!! Caring and professional! He is going to do great things!

Excellent service! They adapted to our conditions at all times and were willing to help us get the best negotiation. Elijah Stokes was amazing his attention was wonderful he is the best seller very friendly and cordial.

I enjoyed working with Dana, he made the process very easy for me. My son has bought a few cars there recently and when he realized how overwhelmed I was with trying to decide what type of vehicle that I wanted, he brought me into the dealership. I was out of their complete with financing at a great rate within a few hours. Dana called me personally this morning to set up my return visit to install my sunroof. He also volunteered to explain any of the technical electronics that I’m struggling with like the radio, phone connection etc. when I come back in he did even pair my phone before I left! Solid experience :-)

Checked in early and got my car in the time expected. Everyone was courteous when helping me. I have been brining my Tahoe here for all services since I have owned it and always have a good experience with the staff. They seem to retain their employees so you see the same faces over the years.

Was miss informed and told Id have a ride service take me back to work. This however turned out not to be the case. Ended up having to waste my lunch break driving to the dealership to then learn I would not have a ride back to work after dropping my truck off. Was going into shop with a flat tire and oil change. Since I did not have a ride back to work had to reschedule the appointment which was a week out. Had to drive around with an oil light on and a low tire for an additional week because of the false promises from your company. Asked for a new tire not a repair since I use the truck for hauling. That was denied. Had to pay for tire repair even though I have a warranty on my tires. Overall very bad experience. Also still have not received my spare key from the dealership on my brand new truck.

Technician was very friendly, courteous and knowledgeable. Service was done efficiently and quickly. I look forward to my next visit!

I recently purchased a Silverado through Sir Walter Chevrolet, with the assistance of salesman Seth Kanter. Seth made this process, from the on-line research to the in-person process, the most hassle-free, pleasant, and seamless process that I have experienced in over 25 years of purchasing vehicles. My family will only use Sir Walter Chevrolet from this point forward, and if youre in the market for a new vehicle, I highly recommend that you go to Sir Walter Chevrolet and seek the assistance of Seth Kanter. You will not regret the experience and peace of mind.

I took my car in for an oil change and tire rotation. When I got home from picking up my car, I discovered the technician had not reset the settings so the notification is still on saying I need an oil change and for my tires to be rotated. I now have to make another trip back so they can fix that.

For the first time in over 35 years I’m disappointed with Chevrolet. Not that it’s Sir Walter’s fault though. I recently had an airbag replaced (recall) and I had to sign a waiver in case the dash is cracked(red flag). Never had to sign a waiver before plus I had the dash replaced 2 years ago on my Avalanche. Now I have to replace again out of my pocket. The annoying part is that the mechanic moved my air freshener right over the crack to hide it. I’ll be in the market for a new truck but keeping my 2012 Avalanche that is in mint condition (or was) but I’m seriously thinking of purchasing another make. Not to mention my son has lost hope in Chevy now so that’s 2 in one family from one depressing visit. Again, not Sir Walter but Chevrolet let me down.

Got a great deal on my dream truck. Marcus and Mike even stayed late to make sure we were happy. Will definitely recommend Sir Walter

Zach and Manny had sent me a contract for a 2016 Tahoe. While fixing the paperwork and sending it back they sold it from under us. Im not sure if this is how they treat all customers. I had 5000 down and all my paperwork! I would not refer anyone to q place that does people this dirty!

From the moment we called Sir Walter, I received an immediate call back from our salesperson, Dana. He was responsive and understood our needs immediately! This was truly the easiest new-car buying experience ever and Dana was a supreme salesman. The entire buying experience was done in one day! and we had our truck delivered to our house from Raleigh to Charlotte 3 days later! We couldnt be more pleased with the entire experience as well as our new truck! Thanks Dana & Sir Walter! Highly recommend this Dealer and Dana!

Communication from first interaction of setting up my appointment to when the car was ready was A+. The website should be updated to let us know a shuttle is no longer available...though they did order an uber for my husband to get to work so that was helpful!

The entire team was amazing. Eric really knew his stuff! I love my Sir Walter Chevrolet!

Shawn was excellent and went the extra mile to make sure my car was fixed and returned to me on the same day. His service and kindness was greatly appreciated!!

I highly recommend this dealership. I had the pleasure of having Andre assist me with handling my brand new 2021 Corvette, and he really helped make my dream come true. He was there to answer every call and text in a timely manner. Honestly, when I decide to get another car I will definitely be coming back to him. As well as sending family/friends his way as well. Excellent salesman and great people.

Finance department is a joke. I let them know ahead of time that Id be financing through my bank, they stated they could get me a better interest rate so I let them run my credit. Better interest difference was .01% after three inquiries, so I called my bank and got it even lower. They magically were able to match the lower interest after running my credit four more times offering the same as my bank. I also was told that they would match or beat a competitors trade-in value on my previous car, then they refused to match it once I brought the paperwork from elsewhere.Sales team was great! Took their time to talk with me about options in the vehicles I was looking at, didnt pressure me once which I highly appreciate, and were extremely friendly and accommodating with every question or request I had. 100% would not have bought my car here if it wasnt for Greg. I drove a total of 288 miles to get this vehicle ONLY because of the amazing customer service from the sales team.

Wonderful. Very professional and wearing masks. I highly recommend this dealership for service. Communication is very through.

Unfortunately I was in a crunch for time and conveyed that to the team as a hold up in making the purchase. Both were timely, courteous and completely on point. We did as much as we could over the hone/online. When I walked into the dealership it was a seamless process. Very happy with my experience. I highly recommend Sir Walter as the place to buy a new Chevrolet truck.

Derek was wonderful and the repair team were quick to fix my issue!

Mr. Dejesus was amazing. He did everything he said he would ! He was so enthusiastic, and sweet !! He made me feel like an old friend! Great job .. really happy that Capital Chevy was so unwilling to help us or I never would have come to Sir Walter !

This review is for Dana Weaver! He made our transition into the 2021 Tahoe seamless, and easy! We had tried other dealerships out of state (trying to find the best deal and make the numbers work) all of our efforts came up fruitless. We then called Dana ...not sure if he could do what the dealerships that we tried in Ohio and Michigan couldn’t do. Well let me tell you guys....not only did he exceed our expectations as a professional, as brand ambassador for the GM brand and quality, he assured us, got our questions answered, we really felt protected and confident about our purchase thanks to him. Dana made the deal work and delivered the vehicle to us personally at our home!!!! Way to go Sir Walter he is definitely a keeper!!!! Referrals are on the way!!!!

Not great. Unwilling to work on payment or trade in. Pretty certain they werent interested in making a sale today. Bought brand new truck with them last year and had a very different experience. Time to find a new dealership.

Great customer service. If you are looking to buy a car, Marcus is your man! He went above n beyond to find the exact car I wanted😍

Very busy but very polite and professional. There my local Chevy Dealer less then 1 mile from where I reside couldn’t be a more convenient location.

Cameron was very helpful and patient. He took the time to answer all my questions and made sure I had all the information I needed. He was really good at communicating and following up even after the deal was done to ensure I was still satisfied.

It was my first time purchasing a car in my name and I couldn’t have thought of any better place to do that . Me. Elize sosa helped me purchasing my dream car Camaro . She had knowledge about the car . Customer service was fantastic. Even though she selected the color for my car . Thank you so much Ms. Elize Sosa 👏👏

Comfortable waiting area with internet. Competent service advisors dedicated to serving customers. Michael did a great job of keeping me informed.

We had great service at Sir Walter Chevrolet. We had the best salesman ask for Seth Kanter. Very friendly and knowledgeable.

I recently got a 2016 Kia Sorenro from here and they treated me and my husband great. They gave us a great deal!!

Everyone was excellent and came through for me and got me what I wanted!

I have gotten my oil changes here as this was dealer I purchased from and the price for an oil change & tire rotation is competitive.The cons:1. Takes 1.5 - 2.5 hours to perform the service with an appointment2. Apps and emails for customer information throughout the process are not utilized by service technicians. Also, was never told these were not updated so got concerned when I had waited an hour realized I had an (apparently automatic email) stating my expected completion time was 8 hours after appointment time and the app had only progressed my service to checked in.3. Previous service got an email after asking if I wanted to schedule service as discussed with technician. Technician never discussed any issues or additional services needed with me.

Matthew Gleason was our sales representative, he is fanatic! We came in there to buy a specific car at a specific price, and Matt went above and beyond to meet our needs. We couldn’t be happier with our purchase, and equally as happy with the customer service. Great job Sir Walter Chevrolet! And the entire team!

Low stress, low pressure environment as a shopper is a VERY pleasant surprise. very friendly, helpful staff. actually had 16 of the exact make/model/trim level i wanted in stock making the color choice the hardest part of my decision.

I came in for an oil change and ended up needing multiple other services done to my vehicle. Michael was very informative and made sure all my needs were met while in for service! However, I was disappointed at the stain or markings left on the passenger seat of my car. Assuming it came from someones hand as the same markings were on the drivers side door handle, but at least that is easier to clean than the fabric.

Michael Penke was the type service tech rep I appreciate: honest, informative, personable... he was considerate of my problem (electrical), & though not resolved, presented suggestions and recommendations as to how I should proceed. I very much appreciated the shuttle service (I work full time & am full-time care giver to a dialysis 89-yr old). The waiting area is Covid-clean and comfortable and I appreciate being able to access wifi (for work purposes).

I was greeted by an associate very soon after arriving on property. The associate/s I met were friendly and courteous and helpful. My shopping experience was virtually stress-less and fruitful. I would use your services again!

The service at dealership was fine. The service that was done on my vehicle was great.

Purchased our second vehicle from Sir Walter today. We drive 3 hours to this dealership for a reason!! Had an excellent experience with River Coffey. He helped us pick the perfect SUV for our price point and size for our family. Highly recommend this dealership. Very friendly and not pushy. Will be sending all of my friends to Sir Walter!! Worth the drive!!

I felt the service representative truly cared about my concerns. I was treated like a valued customer. I can truly recommend the service department to my family and friends!

I had a really great experience at Sir Walter Chevrolet. Everyone was very friendly and extremely professional. I felt that not only my salesman but the whole team from start to finish was very informative. I did not feel any pressure in buying a vehicle, but instead was shown options and had my questions answered so that I could make the best choice for us. I love my Chevy Equinox. Thank you, Sir Walter Chevrolet, River, Andre, and Scott.

Thanks to Seth for his assistance in every step of the way and making our buying experience a positive and smooth one!

Great dealership, I got a great deal on a new silverado and ask the staff there is top notch! I highly recommend you check them out! It was well worth the 3 hour drive to but a truck from them

Michael (service rep) was very knowledgeable and took care of my issues.

My car started having problems on 9/6/21 Labor Day. Everything was closed for the holiday. I arranged to have my car towed to this dealership location without even being able to speak to anyone. I purchased my car from them in 2018 and I have continued to do scheduled maintenance at this location, because of the superior customer service.Fast forward, Tuesday 9/7/21, I called and spoke with Tyler, to notify him that my car was in route to their location, via tow, and I needed them to take a look at it. Without hesitation Tyler eased my mind that as soon as it arrived they would look at it and let me know what the problem was. Within a few minutes he text me that my car had arrived, and he would keep my posted on the status. Within a few hours he text me the mechanics recommendations and we proceeded with the repairs. Tyler informed me that the part would not be available until 9/8/21, but as soon as it arrived they would get started. On 9/8/21, at 9:30am, I received a a call from Tyler that my car was ready! They open at 7:30 am so I assume my car was the first on the list! I picked my car up at 3:30 and its driving like new. I cant thank them enough for not only squeezing my car into their busy schedule (on short notice) and fixing it within less than 24 hours! This is just another reason that I will continue to entrust my service needs at this location!

Brought my car in to have them look at my Passenger window that quit working, and the door lock on the rear passenger door that was not working. They wanted 140 for each issue’s diagnostic. Just decided to fix the main issue which was the window function. Had to leave out of town and i work 12’s so i was able to pick it up about 2 weeks later. I went and drove around some errands about 20miles after picking it up. I go to drive it the next morning and it wont fire. It turns but never starts. I call and they tell me i have to get it to them and i will have to pay another diagnostic fee. I told them that i would like them to look because it was fine when i left it and less than 12 hrs after picking it up it doesnt work. Service rep says “ I’m sorry for you BUT, the diagnostic would be on you as what we worked on had nothing to do with the car starting” i told them I wont be coming back in good conscious if you cant work with me, again im told “sorry for you”I normally dont fear a shop giving me a run around but, i now have problems that i didnt show up with….. its a 2009 Impala with 78kmiles this car is clean. Yall are not getting any referrals from me

Not even sure where to begin. I took my car here for two visits in one -the first and the last. I have driven a Chevy for the last ten years and have always taken it to the dealership service department for maintenance. I relocated recently so thought I would try out Sir Walter for a simple maintenance visit, and asked them to run a diagnostic while there. The staff was unhelpful when I checked in, and turns out they charge you separately for each system they test during that diagnostic test. I get a call later in the day that my car is literally in an undriveable and dangerous condition, with repairs of upward of $2000 necessary for its survival. They told me I had an oil leak and messed up spark plugs, and when I got there to pick up the vehicle, they were telling another customer the exact same thing (the other customer was also not pleased). I took my car in to a different service shop today for a second opinion, literally everything I learned at this dealership that was “wrong” with my car was in perfect condition, and my car was perfectly safe and able to be driven; down to the fact that my oil had no leak and some of the standard maintenance they suggested wasn’t even necessary. This situation felt quite extreme, since the actual service necessary on my vehicle cost less than the price of running the diagnostic with Sir Walter. I have literally not left a bad or negative review for a business in my life. Everyone has off days; this, however, was unethical and unacceptable. Be wary if you come here, and ALWAYS get a second opinion if you do... especially if they pull the old oil leak and spark plug bit on you- a misdiagnosis too dangerous for them to be misapplying like this.

Consultant was very professional, time from arrival to delivery was quick.

The oil change service was great and time was right on point and the price was better then I thought it would have been. Thanks for the great service 👍

I had a leak coming from the roof of my car where my rear view mirror is. I bought my car in to be looked at I was told it could take up to 2 days to determine where the leak is coming from. That seemed a little much but I needed to get my windshield looked at. I was told to leave it there and I will get a call when it is done. I recieved a call the same day. The guy told me they couldnt do anything and that I would need to go to a auto body shop. And that I would be charged $50 for them looking at the problem. I asked what kind of tests did they do and he told me it was just a visual examination. I feel I have got ripped off my problem was not solved and I was not given any possible solution. I do not plan to come back to this location or refer anyone else.

It’s always pleasant to do business with this dealership outstanding customer service

They were able to get me in immediately with no waiting. Great staff! Their prices are unbeatable amongst local Chevy dealers. They have a new customer for life!

Shawn was a great service agent. He got me in and out and made sure that all of my vehicle needs were taken care of including patching a tire I recently purchased that got a nail in it. The staff were professional and personable and, due to this experience, I am going to use this dealership for all of my car maintenance needs from now on.

I booked my appointment thru the website. Once I drove in, there was a technician already there to greet me. We discussed what my issue was and then directed me to the waiting area. After the diagnostic test was done, he discussed with me what was wrong in detail and showed me the bill. I had a warranty and showed him the paperwork. He said he would call to see if anything would be covered. Moments later he came back and said that one of the items would be covered. I agreed to get everything that was recommended to be fixed. Maybe 45 minutes later, my car was done. I was the dealership for a total of 2 hours maybe, if that. I was highly impressed with the turnaround time it took to have my car repaired. I didnt feel like I was being taken advantage of like I often do at dealerships and car repair shops because I am a Woman. I will recommend this dealership to everyone I know.. it was best experience Ive had in years..

Needed services were performed but the noise I was concerned about still persists. I am still concerned that I may have a problem developing. It is definitely rotational. I am not sure that the truck was road tested to hear the sound I was concerned about.

Quick, easy service and the shuttle picked me up in a timely manner.

ABSOLUTELY THE WORST SERVICE .. I DROPPED MY CAR OFF ON A MONDAY AND RECIEVED IT BACK ON A THURSDAY ....I DIDNT RECEIVE ANY UPDATES ON MY XAR THE WHOLE TIME WHILE IN THEIR CARE ,WHEN I CALLED TO CHECK UP ON MY CAR THEY HAD NO ANSWERS EVERYTIME ...THEN ONCE I RECEIVE MY CAR BACK THEY TELL ME IT WAS THE WIRES AN THEY CHANGED THEM BUT COULDNT TELL ME WHAT THE WIRES WERE CALLED OR WHAT THEY REALLY CONTROLLED ...NOT TO MENTUON NOTHING WAS WRONG WITH MY RADIO BEFORE I DROPPED IT OFF ..NOW MY RADIO DOESNT TURN UP AN DOWN AND THEY WANT TO CHARGE ME FOR IT

They tried to say their Service Manager signed off on this repair of a used car they have on the lot. The black wire is from a electronics charger lol

It is always a pleasant experience when I take my vehicle in for service. I can work without distractions while I wait.

Great car buying experience loved everyone. Would definitely buy from again.

I knew what I wanted, and they made sure I got all that and more. Everyone was nice, and super helpful.

Loved my experience. Friendly, courteous and very informative. Eric was a pleasure to work with.

The saleman and the manager were very helpful and professional. Got my package deal in a smooth and timely manner. Thanks, thanks, thanks. Willie L Fleming

I arrived at the service center on Friday at 9:10am.I walked into the service area and a guy told me someone would be with me shortly. As I’m waiting at 9:25 another vehicle arrives and is assisted before me and that’s when the service guy noticed me waiting and he decided to assist me at 9:28 am. I then proceeded to tell the service rep my tire pressure light was on and he notified me that they will check all of that and also rotate my tires because it was included in the oil change. He also stated that it would be 1 hour 30 mins for waiting and I said that was fine. At 11am my vehicle was ready I had noticed it come back in the service area. As im waiting I received a notification per my Chevy app that I had the same low pressure tire. I waited 10-15mins before someone came and said my vehicle was ready and noticed it was still running. I proceeded to tell the service rep that the tires wasn’t rotated nor was my tire pressure adjusted in any of my tire . The service rep checked the dash to see the tire pressure and seen the exact reading I was getting on my phone . He then tells me that they did rotate the tires and I asked why was my truck still running so he turns it off and takes the keys and says let him go check something. I waited another 3-5 mins. The rep returns with a tire pressure checker and I stated to him that’s not gonna fix the issue of the tires not being rotated or the same exact tire still low on air. I requested I be checked out and asked for a supervisor name, he proceeded to check me out and never apologized. As I’m on my way home I called and left a message for the supervisor to contact about the issue. When he finally returned my call he told me they did rotate my tires and I explained the same exact statement to him that I told the rep. He stated that I could bring the vehicle back and they will rotate them. No apology or anything to accommodate me for being there 2 hours and paying for a service that wasn’t completed. This is the second bad experience I’ve had at this location with the service department. I’ve tried to give you’ll another chance but this is ruining it. It’s the fact that no one was apologizing about me waiting at the very beginning of my visit or the issue of me paying for a service that wasn’t fully completed.