Ask for Rob Waller! I just leased a brand new IS350 F Sport and love the car. The entire staff was great during the sales process. We reserved the car a few months back (do it or you will miss your dream car) The manager Bergen was very helpful and made the experience 👍🏻 This is my 5th car from this dealer. I look forward to Jen being my service consultant. Make sure you ask for Rob in sales or Jen in service!

Jen Vanderhoof was friendly, thorough, professional and took care of all my needs. She also was able to get Sean(?) to come over to personally inspect my tires that were being rotated out so I was clear on what to expect in terms of the potential replacement in the spring. It is nice to get the video covering the inspection of my vehicle and the maintenance that was performed. Don Parishs video was clear and appeared to be thorough. I appreciated the use of a loaner car and that I was able to get the same model Lexus that I drive so everything was familiar. Thank you to your service team!

Our salesman, John Hart, was friendly, thoughtful and courteous. He explained step along the way. Other employees during the few hours we were there always had a friendly, nice thing to say as they went along their way. The financing experience was easy and fast. Edqar was super nice and helpful. We would definitely come back to buy from Kuni again

The customer service that Ive received from the beginning when I bought my car, to having it serviced on Monday, has been exceptional! Thank you Ed for taking such good care of me and explaining everything. The video of the service was awesome! First time ever have I received that. Loved it!

From start to finish the experience at Kuni was exceptional. Friendly and knowledgeable staff were everywhere! Employees know they are working with a very special kind of vehicle and their attitude and enthusiasm reflect this very well. They are proud of their product and want you to be as excited about it as they are. True professionals in every way.

Chris Eggerts was excellent in helping me find a car that met my needs. He communicated timely when necessary, but didnt overwhelm me with too many text messages and emails. He was courteous and honest.Edgar Martinez, finance, was personable, courteous and helpful.

This dealership has been absolutely amazing to work with. I have had some bad luck recently with flat tires and Shane, Ed, and Spencer have all been extremely helpful. I would highly recommend! Thank you for taking good care of your customers!

Our sales associate Slova was extremely accommodating. He made purchasing our new Lexus very simple. He delivered on every aspect of his word. The entire team seemed very accommodating and happy to see us along with showing joy for our purchase. So flawless of a transaction. We appreciate how professionally all of the Team at Lexus are.John & Pattie Fulk

Andrew was amazing! He made every step simple and didnt miss a detail. We will come back next time we need a car!

From the moment I called about what I thought was a concerning sound to collecting my car after it was serviced, I felt I was important. Not only did the video walkthrough of my vehicle help, the loaner, the communication, the effort to assist, and the attention to detail all solidified my decision to purchase from Kuni Lexus. One thing is for certain, Ill be back.

We just purchased our RX450h with the help of Palmer Ochs. Hes definitely one of the most charming, professional, and knowledgable sales agents. Were glad we got to work with him at Kuni Lexus of Portland. Palmer made whole car buying experience enjoyable, easy, and fast!Palmer is super patient with us even during times of COVID when inventory is low. We had put in a deposit for a car but changed our minds a month later, and he was glad to help us with our request. He made sure we are comfortable with our choice and happy when we leave the dealership.Communication is key for us when it comes to buying a vehicle, and Palmer is always on top of it. He texts and email us updates of when our car is coming. He sends us updated estimated prices and payments so we dont get any surprises when we come to the dealership to finish the purchase.If youre looking to buy a car here, you should definitely ask for Palmer. You will not be disappointed. Well make sure to send our family and friends his way.

I was greeted by your staff upon arrival and they new who I was called me by my name . Very impressive! Made sure Bill Turner knew I was there and Bill is great. He has been my service writer since I bought my first Lexus.Having a loaner car available to your customers is exceptional and makes the drive up for me to have my car serviced at Kuni a pleasant experience.I left my purse in the loaner with credit cards in it and I called the next day and the service manager found it called me back and had it in the mail on Monday..I can’t tell you how grateful I am to now how honest and trustworthy your staff are. Thank you Kuni Lexus

Wonderful place to get your care serviced. Great customer service and pricing of parts and labor comparable; repairs done correctly with loaner vehicle free of charge.

It was all very satisfactory as usual . I missed Jeff who has been involved with my service for quite some time. I hope will be feeling better soon.john haleston

The sales team was awesome and were willing to answer any questions I had. They were also extremely patient and did not make feel pressured to buy a car which was a big plus. John, Rowan and Lala were all fabulous and did a great job helping me get exactly what I needed. Highly recommend this dealership.

They were really friendly and accommodating. they did not push services I did not need and were very knowledgeable. I highly recommend.

I bought my new car yesterday. John Hart (our saleman) was very helpful and professional.Everything was great. Highly recommended

Kuni Lexus has always given me the best service Ive ever had. The personnel are always extremely helpful. They let me know if they have any concerns about my car. They keep me updated on their progress as my car is being serviced. And the treats while I wait are also a nice touch.

We worked with Ashlie and she was exceptionally nice and helpful. She made the experience an excellent one!

Brian was terrific. I appreciate so much that he was able to squeeze me in at the last minute to replace my stolen catalytic converter, was able to get me a loaner car, and then was also able to get the service done several days sooner than expected. He was a huge help with my insurance claim as well, made sure to document everything thoroughly and offered to talk to them directly if they gave me any trouble. He turned an otherwise expensive and unpleasant situation into as easy and painless a process as possible. A true mensch.

We went to Kuni Lexus today simply because they had the specific car we were looking for. We got such amazing service that we will definitely go back when we are ready to make another purchase. Thank you Palmer, and everyone at Kuni, for the outstanding customer service.

I live in Bend and had to come over on the weekend to see and purchase the car. Emma, Crystal, and Chris E. communicated with me throughout the week, responding to my questions, and helping me comfortable driving all the way in to get the car. They save the car for me on Saturday night and through Sunday morning so I could travel. Chris was great to work with, we had a great test drive, and he even took the Yakima rack inserts off my old car for me because I had forgotten to take them off. He deserves a gold star for his customer service. My husband is looking for a truck and I told him how great the staff treated me and how comfortable I felt with them. His question for me was Do they have any used trucks?. I would definitely buy from them again.

Don Smith my Service Representative at Lexus is always very attentive and helpful with maintenance and service. My only qualm with this service visit is… I requested a loaner vehicle two weeks before my scheduled appointment. The day of my service no vehicle was available. That was an interesting development. Everything else concerning this visit was stellar. Don, Sean and the entire Lexus Team are “awesome”!

Bill Turner and staff in check-in, car rental, service, clean/wash, and check-out were all wonderful. Great experience!

After purchasing my car from you I have consistently serviced with you. Live and learn. Your prices are inflated. $190 an hour for a mechanic? Everywhere is cheaper than this.I paid your diagnostic fee, got a rental car, had it towed to a reputable place and it still cost me less than you! Considering a dozen or so years I’ve been a customer I feel completely ripped off.My experience before this was deplorable. Needed an oil change and a power steering pump. $1500 later and you forgot the oil change? How could this get by your service check? Had to schedule this for the next day and wait around for over two hours. Again, deplorable service and this ends my business with you.Don’t send me some we’re sorry letter. You’re not and it’s insulting.

We had bought a couple of cars prior at Kuni Lexus, we have always enjoyed the sales staff along with the service staff. Made the decision pretty easy...

Ed Swift has been so wonderful to work with! He is personable and remembers my name somehow and makes bringing my car in for service easy and painless. I would recommend Ed to everyone and a Lexus for the outstanding customer service and service of the car!

Matt Elhefnawy was an excellent, no pressure salesperson. He offered solutions to my decision making. Rowan was awesome at explaining the tech. They threw in free weather guard mats. Overall an amazing sales experience. I will always come back to Kuni for any future vehicle purchases.

Kudos to Spencer and Levi! I came to my 4:00pm appointment I made by phone. I found out my appointment was actually at 3:00pm. I didn’t look at my reminders because, I remembered!!! Spencer made a quick call and was able to get my car in. Levi took care of me even after he was finished for the day. Both went beyond “their jobs” to get my appointment completed like I was expecting. Truly, I have never received that kind of service before! In fact, two separate times I was left sitting for over three hours because I was forgotten. I won’t buy another car from that dealership because of my service I received by the service department. Kuni made me feel like I mattered, that means a lot to me, thank you! Sincerely, Shannon Shropshire

The concierge pickup was great as we have newborns and not having to go out for service made our lives much much easier!

Although it took a bit longer than I had hoped, the process was seamless, the staff were helpful and thoughtful. They made us feel like we were important. I really enjoyed interacting with Ian Kim (finance guy). He was funny and explained the process well. He also listened to my priorities and I appreciate that.

I would like to thank Tyson Nottingham from the bottom of my heart for the job done in good faith, for the time spent, for the efforts and efforts, and most importantly - for the excellent result! I wish him success in his future projects, creative ideas, physical strength, patience, and most importantly - time. There is no doubt about the quality of the work - it is just at its best!Best regards, Nadezhda Davidenko

Always great service! Quick and responsive! Would never have my Lexus serviced anywhere else! Thank you for always looking out for me!

Its well maintained and professional. Everyone is friendly and knowledgeable. I recommend it. Thanks Diante for a great experience.

Fast friendly service. I really liked the video showing my car. That is really a good idea.All my concerns were addressed.Thank you for car wash coupon. That was nice thought because I do get spoiled with the car washed and shined after service.The donuts in the waiting area were yummy.Thank you and will see you again for my next service.

Ed Swift was great. Polite. friendly. great service. Love the doughnuts being available... even if I dont eat them. Nice touch.

Hugo was quick, knowledgeable and professional. He found the vehicle I’ve been wanting for a long time and he made the transaction a priority! “Kallen” (so sorry, I don’t exactly remember the spelling) delivered my vehicle quickly and was very helpful with the paperwork. Thank you so much. I now have a reliable vehicle to take my 3 daughters in. ~Olivia K

Don was very kind, efficient, and fun to talk to while we got all the paperwork sorted. Another employee helped me grab my iPhone cable after my car had already gone away for service, and the loaner RX 450h was incredible! I’m jealous I couldn’t keep it. Thanks so much again!

This was a pleasant buying experience and Andrew( service advisor #3042422) was the reason. He was informative, helpful, and honest. I came in to trade in my car and purchase a Lexus. He stayed with me the whole 3 hours it took for the trade. My only complaint, not because of him, why would it take 3 hours? Anyway, I would come back to your dealership for salesman like him. Thank you for renewing my faith in car dealerships.

I live in Central Oregon, so much of the car buying experience was via text and over the phone. My sales person was helpful, responsive in a timely way, and pleasant. We didn’t actually see the vehicle until we picked it up. All of the service staff were nice, knowledgeable, and available when needed.

Kuni Lexus always takes good care of my car. They communicate well - love the text message video. Shout out to Brian Lachenmeier who makes his customers feel welcome and special. Well done!

We were truly on the fence with several different car manufacturers. My wife despises hard pressure sales. From the minute we came in and met sales consultant Rob Waller we were sold. What a great experience we had from the first test drive, to several months later when we purchased a new 2021. Rob was extremely patient and made the process painless. Since then we have had our first routine service and again a great experience. Will definitely return to see Rob if we decide to buy another new car!

I purchased my first payment type car at the end of summer, 2020 at the age of 44; until that moment I had always paid cash for a car. I found the car I wanted on the Kuni website - a 2011 Toyota Avalon Limited...I want to say that the Service Team at Kuni Lexus is amazing. Ive always had bad luck with service teams but the team at Kuni have been beyond professional. I actually enjoy coming in to see them and Ive started moving away from going to my local shop in favor of the dealership.Ed is my direct service writer and I enjoy chatting with him whenever I come in, which has mostly been for oil changes, to be honest. He has gone above and beyond to ensure that I am taken care of, that I have a loaner to get me through the day so I dont have to wait, and has been an all around great guy.I appreciate the effort and professionalism, as well as the friendliness of the team(s) at Kuni Lexus.Thank you,Dustin

Great dealership with an awesome service department. It was a pleasure working with Jeff and Spencer who got me in for an emergency service on a Saturday. 5 stars and a return customer from me.

Dan was great! He was very pleasant to work with. We were greeted at the door and not judge by our appearance. Unlike Kuni BMW; which was where we went to first and got no help and or greeting even though the sales folks were just standing around. Kuni Lexus sure made up for the poor and embarrassing service at Kuni BMW.

Brian is the best service advisor I’ve ever had

Awad was the best salesman I’ve ever had. He was very engaging and welcoming the whole time. The process was very easy and fun. I would definitely recommend anyone I know to come here and buy a vehicle especially with Awad!

Car maintenance used to be a nightmare for me. If I cannot wait and sip my coffee in your excellent waiting area, you always have a loaner available for me. I feel like you value me and my time which is why I have never gone anywhere else even when my warranty expired.

John Hart and all involved made my transaction super easy. John was very informed and went above and beyond to make this and easy and informative as could be. Yes I will refer him and your company to my friends

Low key, no pressure assistance. Ed Kantola was very professional. Ian Kim (finance officer) was a delight to work with. Recommend highly Kuni Lexus of Portland.Bruce Farmer, MD.

My Service Writer is Jeff Miller. He has always been the consummate professional and made sure everything was perfect on my vehicle. I am very fussy about my car and he has made sure I dont ever have to worry about its safety or performance. Great guy!!! Couldnt represent Lexus any better.

Jeff is an amazing service manager and always takes care of us. He is the best!I also accidently left my wallet in the car. Totally forgot, when they cleaned the inside of the car they tucked it away so it was hidden and everything was in it. I appreciate being able to trust all your employees at the dealership. I have always felt that way. I have never had an issue!

Jeff Miller stepped in when my service gal was busy with another customer. He is efficient, kind, and thorough. I have been servicing my cars here since 2004, and it’s a pleasure to see familiar faces like his. He is a rock star!

Very nice and efficient service. What I was surprised and liked the most about the service was the video diagnostics. They text me a video of the service they were performing on my vehicle. Very cool. The service people were extremely nice as well. 2 thumbs up.

Bill Turnery is great. He got me a loaner car immediately and I was on my way. The video review of my car was reassuring and then entire experience was very comforting. Thank you

The service was outstanding. Spencer did an outstanding job for me. He went above and beyond!When I indicated I wasnt good with computers, he filled out the rebate form for me. WOWVery personable and efficient.

Very attentive staff and efficient. Process was timely. Thank you for the wash and vacuum!

Rob Waller was amazing. He was professional and easy to work with, kind and thorough. This sale was not a big one, but he treated us like it was. Well certainly contact him again because of this.

Jeremy took care of use start to finish. He found the car for us, got it here, cleaned, and ready to go seamlessly. We appreciated his diligence and communication. Ian offered us great options in financing, made us feel confident in our purchase, worked quickly and thoroughly, and was very personable. Alexa explained all the features of the new car for us, and answered all our questions I would recommend them all, as well as Kuni Lexus of Portland to all my friends and family!! Thank you once again!!

Theyve been keeping my Lexus running brilliant for years. When they take your vehicle for service you are given a brand new Lexus courtesy loaner which is fun. I was given the 300 F-Sport. Now that was exciting. Drove to the Oregon coast and back. I have nothing but good things to say about Kuni Lexus.

I was well taken care of and communication was great!

Ryan was the gentleman that I dealt with and he was so wonderful to speak to. He talked very friendly to me and was clear on what was being done and what needed to be done. The donuts and coffee were great! And they even filled my tank for me which was amazing because I came from Salem to Portland. Five stars all the way around for this dealership!

Going to car service departments is a necessary evil but I always enjoy taking my car in to the Lexus service department. Always great customer service and quality service for the cost.

Every time I visit Lexus, the stuff is utterly professional, helpful and friendly. Jen was very communicative and detailed. I was especially grateful for the Lyft ride home complementary of Lexus. Also, I was really pleased that not only did they wash the exterior of my car, they vacuumed the interior. Thank you for going above and beyond!

Ryan was extremely courteous, professional and knowledgeable in helping us service our Lexus. He did a great job of helping us through the process and explaining everything to us. We could not be more happy with the service that Ryan Davis provided to us.

Great! Didnt know that I need to drive the car for 45 continuous min without turning it off. After close to 5000 miles, the battery was dead, fortunately in my garage. Due to COV-ID, I dont drive as many miles. I appreciate the service after AAA charged my battery enough to get to the Lexus dealer. I really like the video they sent me of the check they did.

Charles went above and beyond in helping me to find just the right car. He was patient and took the time to answer my questions and to truly listen to my needs and preferences. He was very accommodating and knowledgeable in helping me make my choice. He didn’t try to shoehorn me into accepting something other than what I was looking for. He explained everything clearly and gave me basis for comparing options without any pressure. He even surprised me by putting a huge bow on my new car before walking me out! I wholeheartedly recommend Charles to anyone looking for a great salesman. Also, a bIg shout out to Jen in the service department who introduced me to Charles and is top notch in her department. Debra in financial services was a pleasure to work with, and Cameron was really great explaining all the features of the car to me. Thank you to everyone, especially Charles, for such a positive experience and being really good at what you do. This team worked very well together and has made me a loyal customer.

It was a great visit and the rental car, a Hybred was a fun car to drive. Jeff was wonderfulto talk with and he was funny and kind and thoughtful. The day couldnt have been better. Thank you.Connie Taylor

Ryan is very personable and made the process a breeze

John Hart was extremely accommodating and not only made us feel welcome, but answered our questions with knowledge and professionalism. We were only in “looking” mode, but John brought us a deal we couldn’t refuse and had the Lexus we really liked.Ian Kim was great handling the paperwork and Alexa was super explaining all of the car systems.

Jen was GREAT! I appreciate her service and communication. As the only woman service manager, I so appreciated her and her work. Thanks so much!

I wish to compliment Ed Swift for his professionalism and assistance in this service. His attention made this service experience far above the average.

Everything went well, absolutely no problems. My car was taken in promptly when I arrived, the service writer (Ryan Davis) gave me an estimated time my car would be ready and it was available at that time.

I purchased my car from Boise, ID and Brian Ford was awesome to work with. He was very thorough, candid and super helpful every step of the way. He even picked me up from the airport and really made the experience very pleasant.Thank you for an easy car purchase experience. I have purchased over a dozen cars from dealerships in the past twenty years and this has been one of the best!

Summer Helms is the best customer care rep we have ever had. Not only is she friendly and welcoming, she makes things happen in a timely and efficient way. She communicates all through the process and keeps us updated consistently. I would recommend her to anyone if you want excellent customer service and someone who goes the extra mile for you.

Exceptional service as usual! My experience with Brian is indicative with other advisors, very knowledgeable and very thorough; respectful of the customer 😀

Everyone in your company did an excellent job and were extremely polite. My service adviser was excellent. I do and highly recommend your company to everyone i know. I have known Ron Lane for many years and this dealership is a reflection on the type of integrity that I believe he instilled in Kuni Lexus. Thank you

From the moment we walked in and were approached by Palmer, everything was great. If he didnt have answers to our questions, he quickly found out and circled back with us. He was personable, talkative, friendly, attentive to our needs/wants, and did not pressure. He was understanding when we left to go check out other vehicles. He was pleasantly surprised when we returned to the dealership to purchase our vehicle! Alexa was kind, knowledgeable, and friendly in showing us the technology on the car. The finance person was lackluster and at times even condescending. She was my least favorite person in the whole transaction. Overall, we appreciated the professionalism of Palmer (and Alexa). We would definitely return!

When I picked up my car. I didnt even see my advisor. They said my car is ready then one of the worker cant even tell whos name Ryan is assigned to my vehicle. I didnt know there were to Ryan! I waited in front of one cause hes in a phone or something. After he talked to someone he didnt even acknowledged my presence. Then someone told me again is the other Ryan. His booth is close to the garage door. I waited in there cause hes helping someone then finally the lady who has a booth in the customer entrance helped me out. She was very friendly and knowledgeable. The only reason I go there is because we have a prepaid maintenance. Other than that I wont. We bought our vehicle almost 4 years now and I dont even have a designated advisor.

Jen was a true delight, she is amazing, she totally made me a customer of Lexus in the future. Working with her was great, she explained everything. She is a great person to have on your team. Working with her made me even think about buying my next car through Lexus of Portland, if I could get a sales person like her. Shes a keeper

I would say that my experience with Kuni has always been excellent but with Don he was so helpful, accommodating and personable that I knew everything could be counted on. He also has a cute personality something I find even more pleasing. Natalie

Explained in previous comments. I am not satisfied and very disappointed with overall experience. shouldnt have to pay for a part that was broken during the service, and not knowing after the incident. Not a very good experience compared to different Lexus dealership (Hawaii). Wouldnt recommend to friends or family and most likely not going back for service there.

Matt I was fantastic, he even helped me move my items into loaner. Great experience!

This is 4th new vehicle purchased at Kuni Lexus of Portland. Previous were a 1993 SC300, a 2002 SC430 and a 2011 RX450h... Never had an issue with any of them mechanically. The LC500 is first vehicle thats come out recently that interested me from Lexus lineup. Everyone is great and professional in friendly way. Especially liked dealing with Ian Kim.

Dan Garvin was a great help and went above and beyond when helping me choose the perfect car and introducing me to some fun facts about the history of Lexus. I would definitely return again in the future!

Our service coordinator Matt and service technician Darin always provide excellent, honest, communication about the maintanenace needs of the car. Weve always had outstanding serivce at Kuni Lexus.

Rob Waller and Matt Long were excellent to work with. Matt Long in service was very helpful and he had an excellent attitude with great customer service to match. Rob in sales had excellent communication skills and he made the purchase of my new car a breeze. This is my 4th Lexus and it’s easy to stay a loyal customer because of the customer service!

Don Smith is the best Service Tech I have ever worked with. Extraordinary service, always has good suggestions and when something comes up between scheduled service, he is always available to talk by phone.Thanks,Syd Brown

I want to think Jen for going above and beyond and reaching out to Lexus USA on my behalf to help me when I needed it. I am just going into medical school this week and unexpected expenses drained my savings. Since I wont be working for 4 years while in school I could not afford to replace my steering column. Jen went out of her way to ask for assistance and Lexus USA covered the entire repair at no coat to me, Lexus has gained a customer for life with this.

Ed is so awesome and helpful! I appreciate all the effort he put forth on my behalf with the insurance company.

Ryan was excellent and efficient. It does not compensate for bad experience in the past trying to get air bag replaced . I vowed to NEVER be back. Unfortunately, the only way I could repair navigation system was to visit your dealership. Where i paid $3000 for an outdated system. Roads that are several years old are not on system. My car is 2016 but navigation system seems older. When I have more time i am going to see year some of the missing roads were constructed. I was not made aware that i could get navigation system older than my car. Who cares, right?

When making this last appointment: I could not select a service advisor as in the past, when I could view and select an advisor to see their calendar for an open appointment time. I could also view the calendar to see what dates were open to get a loaner vehicle for the day. Otherwise, service is still outstanding. Big disappointment for me was that Lexus stopped making a part for my car that is only 12 years old.

Ryan is always professional and very customer driven. I never thought Id say that I like getting car serviced, but its truly a pleasure. Thanks for taking great care of me and my Lexus. Customer for life...

I finally got my wheel guard fixed and Jen made sure the part was ordered ahead of my service to reduce time in the shop. She’s amazing and deserves a raise!

Ed was efficient and effective at dealing with my issues. He notified me when they found more issues and advised me on my choices. He got the work done faster than expected. All the while I had the confidence that Ed was treating me exactly as he would have his best friend. Somebody hired well or trained well. He represents your company extremely well.

Excellent experience. Service agent Matt handled a more-than-usual service, because in addition to the 45,000 service, the front right fender had come apart and needed repair. Matt checked it out, and when the service was complete the fender was fixed, at no cost to me!! So overall great service—but I must as “as usual,” because your service department has always been excellent. This is my 3rd Lexus.

Ed is always welcoming and helpful. He provides excellent customer service!

Ed Swift took good care of me from my appointment call until I left the dealership. I want to thank him again for his excellent customer service. I even bought floor mats for my car. Everyone at Kuni Lexus IS so nice.

We traded in our Subaru for a new Lexus and we were so happy with Kuni Lexus for making everything so easy. I called in and spoke with Chris, our salesperson, and we handled a lot of the details over phone and text before driving in. We test drove the car we thought wed like but ended up not enjoying it as much as we thought we would. But we saw this other cute car and Chris was super nice about getting it off the front display area for us to drive. We hadnt planned on leaving with a car, but they gave us an amazing deal on the new car and a very agreeable trade in. Were now a happy Lexus family and love our UX250h F Type. And during this pandemic we felt very safe in the dealership. It was a little different car buying experience than usual but it was very easy. I highly recommend this dealership if youre in the market for a Lexus. And Chris was very professional, courteous, and not at all pushy. He and several team members stayed until nearly 9pm to make sure we left in our new car. I must say that we appreciate everything theyve done for us so far and I think our next several cars will all be Lexus.

I cannot say enough about Ed. He is just the best of the best. Its more expensive to use the dealership for service and repairs, but Ed is one of the primary reasons I do. He listens, is responsive, and really goes the extra mile to make sure all is right.