Ive been with Hookset for over 15 years now. They are as good as it gets. I try to keep my vehicles in top condition since I do a lot in the back country and dont want to get stranded (which hasnt happened yet).I know they have completely redone 3 vehicles, at around the 70,000 to 100,000 mile mark on each. I like to get at least 150,000 out of my cars, and have some that I plan to keep for at least 250,000 miles.Additionally, theyve helped with the basic maintenance items many times (whenever I dont do that myself). If its a maintenance part on a car, such as brakes, hoses, gaskets, alignment, cv boots, tie rods, u joints, suspension / shocks / struts, tires, timing belt, check engine lights, they can repair and maintain it. Im confident in their honest service, and that they will do a good job on your vehicle too.

Took my van in for code check. It turned out to be nothing. No charge, just smiles and a good day.

This is a top notch shop that honors integrity and quality work. HookSet saved me a lot of money by being my 2nd opinion. Now I just take my rig straight to HookSet if I have any issues I can’t fix.

Avoid this garage like the plague. They destroyed my wheel lock key, then said they just wear out sometimes. I posted pictures of what they did to it. Funny, they got my front wheels off just fine, then it broke. And the lock on my right rear wheel was destroyed.Then, they wouldnt stop with the fear mongering. Telling me I would die, and whomever I hit would die as well. I heard the same spiel given to other customers as well. When I asked them to simply do the work I requested, they refused. The guy said I wont do a subpar job and let you kill someone.Stay away. Go somewhere reputable.

This is the best auto experience I have had. Both JC and Ang were super honest and very understanding of my situation. I needed my engine replaced and with all the obstacles my GMC came home better than ever! Im so thankful for them! Awesome service! Awesome owners! Awesome mechanics!Nobody will ever touch my vehicles except these guys again!If youre needing repairs and want someone to be a straight shooter this is the place to go! Thanks again to HOOKSET! 👍

I have been taking my car to Hookset for 2 or 3 years and have always had fantastic service. Last week, I needed to take my car in for an oil change and a headlight change. They did the work just a couple of hours, and even checked my other lights (there was another one out apparently!) The owner always takes the time to explain what they are doing, why its needed, and are always helpful and friendly.

These guys really know their stuff. Honest, well educated, well-trained. They use all their senses to diagnose problems with my vehicles. They give great advice. Sometimes they tell me, as long as were doing this, if you spend another 200 to do that, it will save you money in the long run, but they dont do that because they need the money. They do that cuz its a smart thing to do at the time. They look out for me by being honest, and keeping my vehicle safe, reliable, and top performing!

Always top notch. JC and Angie are so friendly and warm, and I trust that my car is being serviced thoroughly and at a fair price. I have never felt so positively about the folks who care for my car ❤️

Nice honest people, doing great work at a good $

JC and Angie are the best! They always take time and explain everything. Been going to Hookset for close to 10 years and will keep coming back!

They were really nice. I dont know much about cars and they explained everything to me so I could understand better. Super nice people, I sat and talked to the woman in the office for an hour while I was getting my oil changed. And the dog they have there is so so cute! I dont think Ill go anywhere else honestly

The Hookset crew has been working on my vehicles for a number of years and Ive been happy every time. Theyre friendly and honest about what repairs are necessary. I would recommend highly.

This is so unbelievable!!To even think of using a company that tries to steal the name of another tow company, out of spite?! The mannerisms and unprofessionalism of this company is so very disturbing. How can there be a company that can so brazenly do this?Please be wise, and do not use this company. They might try to steal something from under you too!

AWent here a couple years ago with a coupon for a/c recharge after which they said i have something internal which is preventing blend door from switching from hot to cold. I waited til next summer to have them fix the issue at which time they ran the same diagnosis and charged me $50 to tell me the same thing that we both knew the previous year. They were going to have to take apart the dash board and figure it out, was going to take some time and wasnt going to be cheap. I aslo had an issue with one of my headlights being out/dim so i asked them to look at that as well . I scheduled a time of which they had it all of friday and saturday (sunday off) and was supposed to pick it up monday so i could go camping tuesday, but they said they needed one more day to put the dash back together. So what choice did i have then to leave my car with them. I rode my bike over to the shop tuesday morning and they had the car ready with and went over with me what the issue was which was a pen somehow lodged in the control heater box. They mechanic handed me the pen joking that i would probably want to keep it since it cost me a grand since thats what they charged me for the labor and time since it took them 3 whole days to fix the issue. Pretty poor form and customer service right there. On top of that, they couldnt quite figure out the headlight issue, saying if they had more time eg: labor hours to look at it they could get it fixed. I had enough of their ineptitude/scam and paid their outrageous bill and took my car home. I noticed on the invoice they charged me $104 for the headlight diagnosis for the issue i already knew about and $15 for the new headlight they put in even though they didnt fix the problem. Found out later from a free diagnosis from green drop that its an exposed wire touching the car frame. Either way, steer clear of these lazy mechanics and their poor business ethics. Dont be a victim like me.UPDATE. Got a response from the business expressing concern about my experience with them but skepticism about what work i got done there and ultimately asking that i remove the post and telling me i have the wrong records even though i posted photos of my invoices. Subtle attempt at bullying me that backfired badly.

We have been going to Hookset for about a year now, and we have always been highly satisfied with the work and customer service. Despite the stress that comes along with paying for repairs, they always reassure us and keep us calm. They are very honest and they always provide personal recommendations on repairs. They do not scare us into thinking we need something done, instead, they teach us about the workings of the car. We have been learning to do some repairs on our own, which they know, and they still give us recommendations on what we can do and what we should come in for. I really respect the fact they do that.They take the time to talk to us and build relationships, which I don’t usually see in shops. They care about their customers and they care about keeping them safe. I enjoy the waiting area because it feels like I am at home! They provide yummy coffee and snacks, WiFi, and two lovely pups to interact with. I would definitely recommend this shop to my family and friends.

Proud to support a local business, especially one with such great people. Professional, and explained things in an easy to understand manner (beings Im a girl and car stuff is beyond me). I highly recommend them.Thanks for getting my AC working again and being so personable while I waited.J.C. is awesome! 😊

If the option to list less than one star was available I would. If you are looking for your next mechanic, BEWARE this place.

Yall this place is amazing! I brought in my Subaru (Ruby, as we call her) and they did a fantastic job. These guys were honest, kind, and super quick! My car had massive damage and they were able to get it back to me within days. I feel so much safer moving across the country after going to this shop. Thanks a bunch JC and the crew, Go Broncos!

I am a Fleet Manager for a Telecommunications/solar company in the NW and Hookset Automotive has save our company money many times and prevented other parts from going bad. I value their opinion and trust sending our vehicles to them for repair. I also trust that fact they are very reasonable on their repairs and pricing for parts.

I have been going to Hookset for about 10 years and have never felt cheated. They have always been honest with me and show me what the issues are with my vehicles. They have worked on my last 2 vehicles and I plan on taking my future ones to them. They have even helped me choose a new vehicle. They take the time to explain everything that may need immediate work or what to keep an eye on down the road. The owners (JC & Angie) are very friendly and knowledgeable. And all their mechanics follow suit.

I found this place by accident and I’m glad I did. The people at Hookset are knowledgeable, friendly and very honest. I called them thinking I needed a driver side front wheel bearing for my 2001 Chevy Tahoe. J.c wanted to make sure that is what was needed, and come to find out it wasn’t, I was completely wrong. It wasn’t my wheel bearing but my rear differential that was making the noise. If it wasn’t for these guys at this shop being honest they could’ve gotten away with a good amount of money from me and I still would have had the problem. Thanks again J.c & Angie

Ive been taking the same car to Hookset for just about 10 years. If this were any other kind of business, theyd just be amazing for their service and fairness. Considering this is the auto repair business, its simply phenomenal. I cannot recommend them highly enough.

These are core values people who put their clienteles safety first without the hassle of shady business. Ive been back multiple times for work on all of my vehicles. Automotive repair is safe again with HOOK SET AUTO.

Really good mechanic. Great atmosphere and very knowledgeable staff. They also have very good prices. I will definitely be going back for future repairs.

Ive been using Hookset as my go-to auto shop for about a year now, and honestly the service just keeps getting better. The prices are fair, the work is good, and the owner and staff are incredibly knowledgeable. They care about their work and their customers, and it shows.

I cannot say enough about this company! Not only were they friendly, helpful, and a lot of fun...considering I got stuck there nearly all day, but they were honest and truly concerned about the safety of my vehicle. I wound up getting alot more done than I had originally planned...at my request...nothing was shoved down my throat, and got it all done at reasonable prices. This is my mechanic shop for life...SERIOUSLY!!!Oh yeah...and they got me in same day so my trip to Seattle Childrens Hospital was guaranteed to be safe and it was, its like driving a new van all over again. Thanks guys!!!

I’ve brought my Jeep in twice now and I am very happy with the service. The owner really tries to educate people about their car and I appreciate that a lot.

Some of the best people Ive ever met work here! Their office is cozy with doggies and a beautiful fish take to view while you wait for you oil to be changed or other services. I have been using Hookset for over two years now, so thankful of all the work theyve done for the two cars Ive owned during my time in Oregon. When my first car took a turn for the worst, they went above and beyond to help me get my next car on the road. The used car I ended up buying needed some work done and they figured that out quickly, got the parts needed, and my Mazda 3 is working wonderfully. Couldnt have asked for a more trustworthy and affordable place! Deff give JC or Angie a call!

I got a groupon for 4 oil changes, I was hoping to find a place close to me that I trust and start using. Wow was I wrong with this place. They push expensive repairs and take 1.0 hours always for simple oil change. They said $8k recommended services, $4k minimum services, that I shouldnt even drive to the coast without repairs to my car that was only 4 years old. I was incredulous. Took to the auto repair shop across town that my parents have used forever, they did oil change and variety of minor repairs for $180 total. I wont even go back for the remaining x2 oil changes I paid for at Hookset, I dont trust them at all. I will be going across town for honest work from now on, its just not worth it to get groupon pricing for such dishonest repairs needed pricing that is several grand compared to what honest mechanics will do for a couple hundred, including the oil change... very sad such dishonesty when I was I was trying to find someone more local, but will continue going cross town :(

Such nice guys here. Helped us out with our flushing and disturbing oil lamp. They seem to have a great knowledge even about foreign cars. Quick and easy service!

Really good mechanic. Great atmosphere and very knowledgeable staff. They also have very good prices. I will definitely be going back for future repairs.

Really friendly, family run business. Got a simple oil change, no problems, took less than an hour, mechanics had better attitude than the salesmen at jiffy lube. Will continue to use.Bonus star: they have a fenced in area with shade, so I was able to let the dog roam.Picture is wrong, its not a yellow building.

Great place to take your car. Everyone is super nice. Car education is top knotch.

Super friendly people. Fair prices. Will go again‼️

We took our little old Mazda pick-up here for a once over. They were very thorough. They made us a list of what was wrong with the vehicle, gave us estimates for fixing each item, and helped us prioritize repairs that were safety issues. After we got the truck back, it ran much much better than it had before. The big test was driving it 150 miles to our new home - it made it without a hitch (haha get it, hitch, thats a pun!). These guys are honest, competent, and provide fast friendly service!

These guys are awesome. They have the best rates, quality service and great, friendly people. Angie and JC are very honest and never pressure you into doing more than you need. Ive had my CV axle changed there, my timing belt, water pump, serpentine belt, muffler and more and they can always squeeze me in and get me done and on my way quickly. I do a lot on my car myself, but what I cant do Ill take it to them.

If you want a Hometown feel with great people and great mechanics this place is for you. I have taken my Impala there several times to have work done. JC and crew get it done and at a reasonable price to boot. I love Hookset Automotive.

This review is a long time in the making. Been going here for couple years now and it’s great to finally have a mechanic I can trust with my families cars!

J.C. Angie & Adam are the nicest most honest people you can trust.

Thought that I had found a fair and honest repair Shop. Well after taking two vehicles in to be fixed, i found out it was Not to Be. Especially My Wifes Honda . Needed Front Brakes. Well $700 Later. Well you get The Picture. J.C. I Wont be Coming Back! Wasnt a Special Deal on The Tires, Neither.

I found Hookset though their super good Groupon deal. Ive used them for four oil changes and will definitely continue to go back. The owners are super friendly and are definitely not the type to pressure you into paying for unnecessary services. Five stars all the way!

Hookset is great. Everyone who I have worked with there is friendly and knowledgable. I appreciate their commitment to service as well as customer education. It is one of few automotive shops that I have walked in not feeling overwhelmed and taken advantage of. Having recently moved to Portland, I am grateful to have found such a place to take care of my car:)

Reliable and honest mechanic. Will tell you what is and is not important to get fixed and why. Will never try to talk you into repairs that are unnecessary or lie about problems with your car.

I checked here after the other place and it was more than $100 less. They fixed it super fast and gave me a great deal! And they have a nicer people and a bigger tv than the other places. Best place ever.

Went to Hookset because of a special deal they advertised. They did all the work quickly and recommended a few fixes. They worked quickly and got the job done within the timeframe they said they would. The place doesnt look fancy but it has good, honest people trying to make a living and doing the right things by their customers.I will go back to Hookset for future repairs and would highly recommend them to anyone looking for work done.

This is probably to most fair auto shop Ive ever been to. They made sure I didnt spend a single dime when I didnt have to. Ill definitely continue doing business with them

Great service, on time, air conditioned comfortable office with couch and desk to work at while you wait.

In June of 2015, I purchased a used vehicle (a 2002 Suzuki Grand Vitara). Like any used car, it also comes with its own set of problems. After noticing some issues, I called a local (small business) mechanic shop that was nearest my home.The gentleman could hear I was nervous and said hed squeeze me if I didnt mind a wait. The next day, I waited only 30 minutes while the Owner tended the front desk, handled customers, and even had a polite but firm chat with a postal delivery person for attempting to interrupt him while he was in the middle of a customer interaction—indicating that his customers do come first.We had a pleasant conversation about how businesses operate, the insane amount of taxes, where he came from (a smaller town), and how he envisioned his business to have small-town charm and service in the big city.My vehicle turned out to have several issues. I told him my budget, and he told me the most urgent issue to address. Unlike other places, he didnt press to the edge of the budget line. He kept it as low as possible.As if that wasnt enough... they didnt have the size of tires needed for my vehicle on hand (an atypical size). The Owners wife (Co-Owner?) was getting ready to attend a social event—a wedding or maybe a baby shower—something that seemed to mean a lot to her.Even though she was already running a little behind, but she went out of her way to personally drive to the warehouse from which they receive their materials, pick up the tires, and deliver them back to the shop. Just... for... me.Everyone has business horror stories that stick with them for months afterward, but how many people can say they truly remember a single perfect customer service experience with a business over 6 months later?All this time since, I kept meaning to write a review; I feel terrible that it took me so long, but I do hope the “better late than never” standard applies here.Trust Hookset, and you will not be disappointed.

I have gotten automotive service at Hookset four times and I confidently trust that they will take care of my car for a reasonable price. The shop has a family feel to it. Staff circulate in and out of the waiting room and shoot the breeze with you while you wait for your car. J.C. remember my name after only having been there a few times. I feel like they value their customers. When a repair turned out to be more complicated that originally intended, they said they would be willing to work with me on a payment plan and even waived the cost for an oil change. Great place!

Great honest service, would definitely recommend them and come back in the future!

I took my car here to get an estimate on a clutch and to look it over. They found out the transmission needed replacing. My car was only under warranty for another 6K miles. Catching this when they did saved me thousands of dollars! While they werent able to complete the work, (do to warranty details) they were extremely helpful and I will always keep them in mind for future repairs and I will definitely recommend them to others as well. These guys are honest. Thank you!

Highly recommended. This is the third time Ive taken my truck to Hookset Automotive. Every time I go, I get great customer service, learn something new about how to maintain my truck, and leave thoroughly satisfied.JC always offers me great advice and great referrals for automotive services his shop doesnt offer. Theres good coffee while you wait, and good wifi if you need it. The service usually takes less time than I scheduled. because theyre competent mechanics and dont waste my time.

I called yesterday to schedule a simple oil change, got in today as scheduled and out on time as promised.Weve been customers for years now and have always received great service. On occasion one of our cars has had to be left for a few days but thats the way it goes sometimes... We had issues with our AC which reoccured the next season and Hookset took care of the problem and made things right.I feel that they always give us good information on what to expect and options when there are some.Well keep going back!

Always a great place for repairs.

Good people,fair prices

Came in to get front brakes done he told me I needed calipers rotors pads wanted to charge me $556+$129 brake flush then told me I needed two new tires and a front end alignment was going to cost me over $1,000 to get out of there. Went to Les Schwab and they told me all I needed was a battery my batteries were quite ready to be changed. JC tried ripping me off. I will never go back to that place again.

I loved coming here at first but now I will never go back there again. They are very nice people but Im fed up with their crap. I knew the car I bought was going to have some repairs but I didnt know that I would be coming back this much. I first came here to get something replaced because my check engine light came on. Turns out it was the CO2 sensor and that costed about $300.00. Then I got my timing belt and other belts replaced which they recommended doing. That costed about $800.00. Then I got my transmission replaced which cost about $1,500.00. After spending that much money and time I thought this would be the last repair. When I got my car back, the steering wheel was not straight and the horn and the cruise control wasnt working. So I took it back AGAIN to get that fixed. They got the steering wheel fixed but insisted that the part for my horn and my cruise control broke at the same time. To replace that it is going to cost me about $300.00. This is not something I necessarily need, but I shouldnt have to spend another $300 to repair for something they clearly broke. If you want to deal with nice people than go here. But dont expect quality work.

Knowledgeable, kind and do great quality work.

Jave been going to them since they opened on Sandy and cant imagine going anywhere for car services.They are great at their jobs and ready to help out where they can.

Very helpful and very honest wont take my vehicles any where as I trust them completely

A couple of jokers. Went through a debacle of coming in with a noise in my front passenger wheel, they got a used part that was broke, I found another part, then they tell me its the driver side... To their credit they ultimately got the wheel fixed.Those pictures of their shop are kind of an example of what youll get - nice bright shiny photos and a dark, dirty, dingy shop when you walk in the door. I should have walked out the minute I saw the lobby.

The staff is friendly and knowledgeable, the prices are good, and they’ll go out of their way to make sure you’ve got a good deal.

Very clean shop. Knowlegeable technicians. Well equiped facility.

Great mechanic and great receptionist. The best mechanic to know!

This place is cool. Take your Subaru there. They did something called a carbon clean on our 1999 wagon and it now runs like a top.

Very friendly customer service, the work was done on time at a fair price and to our complete satisfaction.

Had a groupon for an oil change. They had great customer service. Definently going back next month to get my tires. Great people...

Best machinist in town. Honest and friendly

They do good work, and treat you like family.

There folks always do a great job, and are fair and honest!

Their fast and efficient . A nice place and friendly people.

Thank you Hookset !! My 2003 yukon stalled out late at night and I coasted to a stop in a no parking zone. I had it towed to the closest shop early the next morning in a rush. It was good fortune that I went there because the job was neither easy or quick. The yukon is very rusty underneath from having spent most of its life in the upper midwest and this made every bolt, fitting and piece of metal much more difficult to work with in an area of the truck that had likely never been touched over the 200k miles. Lots of Rust! The family at hookset did their best to get the job done right despite the added challenges and communicated options often along the way. I was treated well and I know they put a lot more time in on it than I was charged for. They earned my respect and my business!!!

Awesome! I have brought all of my last 4 cars to hookset ever since 4 years ago. I had a quote of $700 from another repair place and asked a friend for a referral and was connected with J. C. at hookset. They fixed the problem for $20.00 and have taken care of every mechanical problems since then. I am a fan!

Honest, competent, affordable, and timely. The golden combination that you can never find in a mechanic.

Amazing service and honest mechanics. My new place for my vehicles.

Fast friendly service done right!

Great people, super helpful, honest and straight forward! Ill go back to them for all my car issues.

Hope you like honesty.

The owner of this company should not be trusted. he has made up stories and lied.Buyer beware. He cannot fulfill his obligations. and then makes up false accusations.