I usually have to wait a few days to get in (while other Firestone locations are nearly always available) but its worth it. This location is great, I really appreciate a friendly, fair and well explained mechanic working on my car. John and Logan in particular are really great guys and deserve a raise if youre reading this corporate! I literally followed them from the downtown location that closed to this location because theyre the reason Icome to Firestone really.

Really did not diagnose much when asked to do a full inspection of the car. Simply labeled my cars battery issue as a loose terminal even though there is heavy corrosion. Was expecting their team to change out the battery terminal wire or at least the connector. When asked about any check engine light codes they stated we didnt see any. Of course you wouldnt if the battery has been disconnected. But sure enough turn of the car at least two times and restart it and the light came right on.Overall the inspection didnt provide any insight to why the corrosion of the battery is occurring and was not offered any type of maintenance or repair options, they simply tightened down the battery terminal and called it good. Not a great look for this specific location and definitely damages the reputation of Firestone.

Great experience! I thought I had a tire leak and brought in my car. Firestone didn’t find a leak but a bunch of rocks! They cleaned out all of my tires, filled them up and didn’t charge me a thing! Will definitely be back for future tire needs

Great service and staff, though seem they have heavier workload. Slight delay (min 30 min - has happened my last two times) to get you in and out at the appointment time.But am happy coz that just means a lot more people like me..... Trust the staff and what they do.

Front suspension was damaged in a hit and run.I had my vehicle towed to shop around midnight.Needless to say, by the time the techs went to bring my vehicle into the shop my catalatic converters had been chopped off.Apparently that is a thing here in Portland.Asked if they had cameras and was told they were also stolen.

Youtube only does so much when replacing a tire, Kiefer was super helpful and overall great to talk to when I needed help replacing my flat tire. Will definitely be going back in the future.

I took my 1964 Chevy Nova to this shop and get an alignment and a new set of tires. I have taken my car to several different shops in the area for alignments and most places just say we tried our best to get it right but they never actually bothered to try and get it right. These guys knocked it out of the park and my car drives better than it ever has. Thanks for taking the extra time to help keep my old junk on the road! you guys rule!

I have always got good service there. I recommend them.

There are not many places for oil change and the prices are right compared to Jiffy. Convenience and reliable services are recommended.

Did not have mechanic or reader for problem after scheduling an appt. Get there and no mechanic or reader. What????

Great customer service. They were able to get me in the same day. Decent price.

I will personally go back to this location if Logan is working. He was able to not only get me in same day for 4 tires. He also found tires in my price range.

Really respect staff and fast service. Definitely recommend

Very nice staff very professional

I went to see what was wrong with my AC and they said I would have to replace the compressor for $820.Seemed high so I went to get another opinion at the Jiffy Lube on Hawthorne (go to them they are great!!), and it turned out my AC JUST NEEDED TO BE RECHARGED and got it fixed for $120.00. They lie and scam you, get a second opinion before you give them your hard earned money.

Good prices, nice staff, efficient

I got all 4 of my tires replaced on my Mercedes Benz at Firestone and initially was pleased with the service until I took my car to the Mercedes Benz dealership for some other fixings. The dealership calls me and says my tires were installed wrong. They said “a rear wheel was placed on the front axle” They said this could have caused a lot of damage if this wasn’t corrected. ALSO, Firestone said they could not do a wheel alignment on my car because my front wheel bearings needed to desperately be replaced. The Mercedes Benz dealership said they found nothing wrong with my front wheel bearings and it sounds like the shop that told me this was trying to scam me. 😒😠

I wouldnt recommend this Firestone location to anyone my wife went there at 1:00 with the towed vehicle that simply needed a tire repair they would not do that and then she asked to have air put in it so she could drive to another location to get it repaired and they wouldnt even put air in the tire for her and she didnt get towed to a Les Schwab tire repair place until 6:00 so I dont have anything good to say for them

Everyone has their favorite repair shop, which is booked for two weeks and closed on the weekends. Enter Firestone. I arrived 39 minutes after closing, and they were still open. They repaired my car on Saturday. They even outsmarted my aftermarket alarm system. Great location. Friendly staff. They have earned my business.

Made an appointment for an oil change. Showed up 15 minutes early and 2 hours later I’m still in the waiting room. Made an appointment so it wouldn’t take this long. Other Firestone’s I’ve been to are much more efficient and have communicated it to me if will take awhile. Not this staff. People who arrived after me were helped first. I will not come back to this location ever again.Another visit and once again here over 2 hours, approaching 3. I have to come here with my work vehicle and I make an appointment to avoid this. Absolutely ridiculous.

They got me in and out fast! No hidden charges.

I have been going to the S.E Powell location for 7 years and they had a wonderful manager called William who bent over backwards to help all customers. However they now have some younger man who has no customer skills, lies at every opportunity and is quick to sell you what you dont need. I take my car in every two months and on occasion need an oil top up, I used to get the oil top ups and this allowed me to take my car in for all services when I could. However, customer service is out the door and all they do is hustle customers. I have now switched to an Honest local mechanic who is knowledgeable and wonderful. Go to the Firestone on SE Powell at your own peril.

The technicians and staff at Firestone take care of you! They were able to fit me in the middle of the day to check on my air conditioner thank goodness they did. Honest and upfront pricing and Professional Service.

As someone who is able to accurately diagnose my car but not have the time or patience to fix it, Firestone is generally where I end up going. They have been honest with me about the work that needs to be done, they are consistent in providing excellent customer service, consistent in having jobs done within a day--only once over the past 8 years has it taken longer and even then I received excellent service. Definitely overpriced (to be frank) but in my experience the level of service, warranties and consistency have been absolutely worth it.

Have been coming in here for oil changes for the last year and have always received friendly service. Just took my car in today to get my tires changed and it took forever. I made an appointment 2 weeks ago at noon just to make sure they had the tires available and to give me some wiggle room in case they were busy so I could make sure to have my car back that day. I ended up dropping my car off an hour and a half before my appointment since my previous errands went faster then I thought they would and I figured if something last minute at the shop came up at least my car is there and Im not inconveniencing them. I did not get my car back until after 6:30 PM, 8 hours after I had dropped it off and handed over my keys. All I had scheduled to get done was a tire change, wiper change, and their free alignment check. I could see them taking maybe 3 hours from my scheduled appointment to do all this but 6 and a half hours from the original time I had scheduled my service time is a bit ridiculous. I do want to mention that the guys working the front were very friendly and honored a coupon from the weekend that had just expired my only problem is the amount of time it took them. I probably would not have minded if they would have gave me a phone call letting me know they were running a little behind but they were doing the best to get my car finished as soon as they could. Maybe it is my fault for telling them I didnt have a specific time I needed my car back so long as i got it back same day. I would recommend this place for a fast service such as an oil change but will probably never come back for new tires or brakes.

0 stars isnt possible. Weve been loyal customers for years at Firestone. They lost my +15 year faithful business, forever! Usually takes at least 3 hours for either changing tires or rotating them. Les Schwab Yesterday they took 4.5hrs with the car. And we elected no to get anything serviced other than dismounting the tire with a nail in it. they told my wife her tire with virtually no wear had to be replaced because of a nail in it, and she needed to buy 3 more tires also. Took the tire to Discount Tires patched it for free. When asked how it was 3 hours later and they were barely getting started on the car when we had an appointment.

Great service, knowledgeable staff. Took care of my problem very quickly and were just all around and awesome about the whole experience.

Everything was solid except I paid $10 for a courtesy check up on my car and they failed to mention I needed coolant. Now my car overheated a day before my family trip so I had to rent a car. Funny thing is the gentleman helping me assured me that they would look through everything to make sure I’m safe for my trip. Seems like they cut corners out there. The “manager” takes 2 weeks to call only to tell me that there is no possible way they made a mistake. If the car had no coolant when I took it to kia then I take it to you and still has no coolant then how do you check off on your paper work that it’s there.He tried to make it seem like I want something free and I don’t need anything from firestone just honesty and professionalism to do the work a customer pays for.

Just wanted to thank these guys for a great job. Got me in and out in 1:45 on Sunday morning. Also calmly helped me understand VW wheels face different directions on each side.... :) Great customer service!

I have never been to a Firestone location without being lied to. Today was no exception. I called ahead to ask what the wait and cost would be to fix a slow leak and one of my tires. The guy on the phone said it would take about an hour since there wasnt much going on. When I arrived in person, the clerk told me it would be quite a delay, and if I wanted to drop the car off.I have bought two sets of tires from Firestone, and visited multiple locations across multiple states. Each and every time I have been given a dishonest and misleading expectation of how long my wait will be. This is simply how they do business.

Very helpful in installing Bridgestone snow tires my husband bought online. Courteous and informative staff.

Use another place and save your soul the torment. I dont know how or why but I never have the type of experience that youd expect. For a company to have errors so often with a service they provide so regularly, I just dont understand how youre in business.Todays experience.Bring the car in by 2 and well have it back to you before we close at 4. Oil change and tires is what we specialize in so itll be in and out.I called at 3:30 to ensure my care would be ready.FS- Yup, everything is taken care of. Come on it.I arrive at 4FS-We are just finishing up. Just putting in the last wheel now.Me- I thought you were finished, thats why I came now.FS- Sorry about that sir. It wont be long.Um... We cant find your tire pressure sensor. We will need you to come back tomorrow so we can install a new one.4:32.... Still waiting for the car they said was done at 3:30...So it took an extra hour after I was told it was ready and they need me to come back so they can replace parts they lost.GREEEEAAAAAAAAAAT!4:37... Finally on the road, at least until tomorrows forced adventure. I sooooooo dont want to deal with this. But its fleet. I have no choice. You do. Use someone else!!

Keifer is the manager here and he does know custom service. Took my 15 Camry there on a Sunday to yet the tire fixed and the place was jam packed with tons of people. Place was warm n clean with fresh coffee too. They fixed the tire in a timely fashion with the level of people there and got me on the road again quick. The only people upset I saw inside were only mad they had no money to pay for tires or things they need. But the staff was peppy and on top of every bay there. I would take my vehicles here again as I have for over 10 years now.

Clean and quite and very knowledgeable

I just want to say thank you to the manager William. This young man resolved my problem and Im in Oklahoma City. My daughter had a warranty purchased on her tires in Oklahoma, he called the store got the information he needed and my daughter was able to get her tire fixed a couple of hours later. True customer service thank you again.

These guys are great. Ive bought new tires here a few times. Went in for a patch and they did it for free. Great!

Oh yeah well fix your tire misalignment issue, to do that well need to do all of these other things first that are definitely causing the issue. *tomorrow later* Still not fixed? oh thats odd, oh well. No refunds, but well try again, oh you have work? cant do much else then, too bad.

Fast and friendly staff, awesome service.

These guys were great, and got me taken care of in record time with the best price in town for my high-mileage oil change. Apparently, theres been a change in management since a lot of the previous bad reviews... at first I was wary, but Im glad I came here. They were courteous and efficient!

Kieffer is really great and provides great suggestions based on your needs and financial situation. Been going for several years, and help kept all 3 my cars in good conditions, and one close to 400,000 miles and still running strong.

So I made the wrong decision and came here after going to their location on Powell (4601 SE Powell Blvd, Portland, OR 97206, dont go there either) three times attempting to get my brakes serviced and getting now where.On my first visit I came in and requested an alignment and break services, since their previous store didnt align my car after I paid $500+ on 4 brand new tires. So I leave my car in the morning and they keep it all day and dont even do the alignment or the breaks. Just a break inspection and ask me to come in again, which of course I made the mistake of doing. So I take my car in and after four visits finally get in it aligned however the break services wasnt done.So I wait a couple months take it in again (in Feb) and ask for my breaks to get serviced and they again take my car all day, however this time when I return they state they needed to order some parts and werent able to finish. So they charge $700 and tell me they will call me back in with the parts get in. So June comes around and I still havent had not one call from them so I call them and they manager states Im not sure what happened, but the part was never ordered. Well order it now and get you in a couple weeks. So I take my car to Les Swab at this point just to see if anything was even done on my car in the first place, and of course nothing they charged me for was done.So I call the customer service, who apologies and states someone will call me within 24hrs to deal with the matter. 4 days later and I get a call and ask for a refund and the guy tells me Oh well I figured I just give you a couple oil changes.Honestly dont go here or any other Firestone, especially if youre a femme. The guys will just disrespect you, take your money and then laugh at your when your request a refund

I had a great experience at this firestone location. I brought my car for a brake light check - stated that I needed new brake pads. Guys at Firestone checked it, couldn’t find anything wrong, did preventive maintenance check on my car, refilled all fluids and DID NOT CHARGE me for this. All of this was done in the same day I brought it in. I just reset this light with peace of mind knowing that breaks are OK.

Great place to go for alignment and inspection before a long trip. They accidentally put the wrong wheel on my car (I asked them to put a different rim because the one I needed replaced was out of round) and let me come back to get it fixed for free.

Got me in for a needed oil change toward the end of the day. Very courteous and helpful. Being disabled and retired and physically not able to do it myself, they saved me before a car trip the next day. I want to thank them so very much for treating me very well! And, offering my service at a sale price that I didnt know about!! Saved me possible car trouble and saved me money too!! Bonus points and kudos to the team there,everyone of them!! 🐺

Thank you so much #TeamFirestone... Got me back Safely on the road, without breaking My Bank....😎(Guys, just a lill FyI.... it would be great to let your customers know they can sit in your Lounge, watch TV, near the bathrooms, while we wait LoL...😎)

Came in for a new battery and they had mine in stock, fast and friendly service, thanks.

If I could give zero Stars I would. Ive never been one to have bad review really Im a very optimistic person. I got my van towed to Firestone to have it diagnosed long story short I get it back one month later. And they couldnt finish the diagnosis and apparently did over $2,000 worth of work on it without asking me which I guess they plan on charging me if they did fix it. Luckily for me they couldnt figure it out and I didnt have to pay for it but its just very unfortunate it took so long I mean one month thats crazy. It was a an extreme circumstance I dont think it happens very often but that was just my experience. I would only take your car here to get the tires changed and not have engine work done on it because theres only one technician who can do it.

We had a flat and needed to wait a few days for them to fix the tire then when we came to pick it up the guy says its going to take three hours to put it on! My husband did it in ten minutes right in front of them, and they could have done it in less time with their machine.. They need to hire more people if they want to provide better service.

Firestone complete auto care stores are a little bit more spendy than most mechanics, but at Firestone you know that the problems will be corrected correctly and they do stand behind their work.

I went in for an oil change and came out with a front end so out of alignment that hitting the gas made me turn doughnuts, literally. As the car drove me back in a circle, I immediately stopped and asked what could have happened. They explained they did a tire rotation and that could have caused it so they wanted to re-rotate my tires back to their previous positions.... Unfortunately I had issues with the front desk guy while he was at a previous location, now this. I kinda hard to think it’s all a coincidence.I will not be using Firestone again. Les Schwab offered to take a look at it (for free) so I think I’ll let them have my business from now on.

Been coming here for 17 years and my experience has always depended on the number and quality of the staff. Right now, Id stay away.Made an online appointment four days ahead for a Saturday, calling out my semi unusual tire size. Also, asked for an oil change, front suspension inspection, and ac inspection/service. Got there, two people working, 1 hour after opening and they didnt have the tires. They ordered the tires at another store and 4.5 hrs later at 12:30pm called to tell me the ordered tires were the wrong ones. They could get others for approximately $200.00 more for the set of four.Disappointed , I decided to shop around and do the tires another day. Asked how the AC and front suspension diagnostic went and they hadnt started. 4 hours later, called to tell me it would be $225.00 for an AC recharge. Also recommended a 50.00 dye in the system in case it leaks, they could find it later. I didnt bite. Authorized the AC work then asked about the suspension. They didnt see the suspension on the work order and wouldnt have time today.Ultimately, they took a entire day and took a customer ready to spend $1500 to $1700 dollars and turned them into a dissatisfied $250.00 customer. They had better get it together and hire a few more people or they are doomed. They have a trained team just down the street at Les Schwab, all they have to do is offer competitive benefits and pay. Otherwise, well see new condos there soon.

Do NOT take your car here. My friend brought his car in for an inspection, and they waaaay overcharged him for the cost of replacement brakes and struts. After reading more customer reviews, this seems to be a common practice for them. Avoid this shop!

Quick service, great stuff

Took my Xterra in for an AC charge during their special and it blows super cold now! (Finally). Just took it back for new tires and alignment and they even gave a me a fair quote on a suspension rebuild for my Suburban. I dont understand what all the negative reviews are about because this shop is great and the staff is super nice. Seems like first world problems are the cause of most of the complaints... thanks again!

I have had years of good service done by fire stone techs. However, when they tell you you are getting some sort of lifetime service warranty, check to make sure they arent selling you unnecessary repairs or services. The tech lied to my face trying to come up with some mechanical reason for the repair...it later became clear that he was just upselling. They have lost my trust. Never again.

Have always had good service here.

They take care of my car perfect. Last two years, everything they have done to my car is top notch. Always call me with updates, and are really quick.

I go here for my regular oil change for my car and the experience has always been a good one. They will give recommendations but they dont push them.

My starving student took his car in yesterday for a brake check, walked out $2500 poorer. When we checked the work order, William had charged us almost $1500 for $538 worth of parts and 9.7 hrs of service when the car had only been there 7.5 hours. William said it is completely normal to overcharge on service and parts. I think the State needs to look into that. My advice is dont go to the Powell st FIRESTONE, they are predatory towards students. They charged him this much hoping he would have no other resource them to take out a credit card with Firestone. I only give one star because theres no finger available. STEER CLEAR and keep your hard earned money.

Great service at this location! I highly recommend it~

Price matched a competitor for me and had the truck with new tires rolling in about an hour. Only complaint is no guitar magazines in the waiting room. Haha it was air conditioned at least!

DO NOT TAKE YOUR CAR HERE. Would leave zero stars if possible. My roommate and good friend took his car here for an inspection. They exaggerated the state of his parts, charged him probably five times the price of parts and labor, and swindled him into spending more than his car is even worth. Completely took advantage of college student - reprehensible!

They were fast and efficient and the gentleman working the counter was friendly and pleasant.

Good enough, they got my oil changed under an hour. I declined all the things they offered me. I just need an oil change.

Fair prices, good customer service, little bit of a wait, but to be expected especially being one of the only tire places in the area open on Sundays.

Very helpful and didnt overcharge me.

This place is, pretty good. I took my Kia Soul in on Sunday - as they are like the only tire place open on Sunday. I went in knowing I needed new tires, was just trying to get through this winter before replacing but we had a flat Saturday night. So I decided to replace all 4, they had to order the tires and I made an apt for Monday at 11. Also caught a Presidents’ Day sale which saved me about $100 off the whole bill. Service was great. Logan and Kiefer were very friendly and seemed knowledgeable. They also didn’t seem like they were trying to sell me anything I didn’t need. All together I got 4 brand new tires, front brakes replaced and rotors resurfaced and an alignment for about $850. I thought it was a decent price. My only reason for not leaving 5 stars is I had wished there had been a little more communication. When I dropped it off they asked me when I needed my car back and I said 5pm, totally expecting to get it earlier since they quoted that all the work would take about 2 hrs. They called at 12:50pm (my appt was 11am, and I dropped it off at about 10:45) after doing a brake inspection and asked me if I wanted to proceed w the brakes. I did, and then didn’t hear back from them until I called them at 5 pm asking for a status. Car was done a little after 6pm. All in all it was a pretty good experience. Just please get a little better with your quote times and staying in communication with your customer if there is going to be a delay. Overall, tires seem nice, ride is much smoother and my brakes feel real nice. Thanks for your work. Would recommend.

I wanted to have my camber aligned, but they refuse to align anything if any front end part is worn out. The camber is obviously visually out of alignment because of a previous owners amateur lift job. Any idiot could see the CV boots were cracked. There isnt any play in the steering but they say pitman arm, idler arm, and tie rod ends are bad. And the shocks, none of this has to do with how bad the camber angle is, but they wont touch it, also citing my front main seal oil leak. Yes, it leaks oil but that ha nothing to do with the alignment! Steer clear of Firestone Complete Waste of Time. Over $2600 of work quoted on this $1600 truck, all extremely overpriced parts, nothing to do with my one simple obvious problem they could have adjusted.

My parents had an absolutely terrible experience with this place. They took their car there for brake repair which was promised to take 2 hours and instead they broke ABS sensors and held the car for 4 days to fix it. On day 3 they did offer the loaner. In addition to that, no discount was offered for this terrible experience and wasted time and efforts to retrieve the car.

Was told they could not patch my tire. They put the spare on but did not inflate it enough. Took to Les Shwab the next day and it was patched for free.

One of the few spots I can get an oil change and not feel like my car will explode when I drive away if I dont pay for the repairs they suggest. Great staff.

Bought an alignment from firestone in a different location. I went to this one to get it aligned and was told that i was not in the record so i brought my paper work which was in my car they said they would only do it if i bought the life time alignment. This is not a good place to take your car.

DISCRIMIMATION AGAINST WOMEN & LIARS -- DO NOT USE. I wish I could give zero stars.My wife went in to have a flat tire fixed. They lied to her and told her that it could not be fixed. We already had the spare tire on, since first tire was fully flat. They also lied and said she had a nail/leak in a second tire, and it could also could not be fixed. Then tried to sell her $800 of new tires. She did not purchase, since we make decisions together. I took the car to Les Schawb for a second opinion. Les Schawb fixed the first flat tire and informed me that there was no puncture in any other tires. Les Schawb did this for free in less than 30 min. I will never do business with Firestone, the only reason we went there is because thats what tires were on our car when we bought it. I will tell anyone this story whenever tires come up. Happy to be a Les Schwab customer for life now. Sad that these backwards and discriminatory practices are still so prevalent.

I take my 13-year-old Hyundai there for non-major repair (e.g. new tires, alignment, wipers, headlights, etc.). I have always been well-pleased. They are energetic, quick, efficient, and convenient to my location. The techs even discovered that my wiper-arms had been mis-installed, left-to-right, by the Dealer, and corrected that.

I wish I could give this place a 0 star.I took my car for oil change and for a possible flat (TPMS light was on). FIrestone employee told me that the Oil Filter was stuck and I need replace my Oil Filter Cap. He also told me that they found a nail in my tire the tire needed to be patched. Total cost: $114 for Oil Filter Cap and $30 for fixing the flat plus another $28 for oil change. Stupidly, I gave them the go ahead, because I was in a hurry.The very same week, the TPMS light was on again. I went back and Firestone employee told me there was another nail next to one they found a few days back and because of the proximity to the last patch, they cannot patch it and that I need a new tire. WHAT ARE THE ODDS? Most likely I picked up both nails (they were similar looking) at the same time and same place and Firestone tech missed it when patching the first flat. I left and went to Discount Tire Store, and they fixed the flat for FREE!!!After I got home, I did research on the Oil Filter Cap (which cost me $114 at Firestone). The part costs $30 on Amazon and Walmart and $42 on AutoZone. For all I know they made me change the cap for no reason. I cannot believe this.Bottom line: Firestone charged me $30 bucks for a flat they did not completely fix (that I got fixed elsewhere for free), tried to make me buy a new tire, and sold me a Oil Filter Cap (Part Number 917-039) for $70 to $80 more than market price...AVOID THIS STORE LIKE A PLAGUE...

Excellent service went out of his way to help

Not happy- car was to have oil change and swop out winter tires on Friday. I arrived 9 mins before closing and the place was completely locked up. Called 3x- no one answered the phone. AND just found out they never did the oil change! Wont be going back.

Super fast, way friendly, no BS, just what I needed .

We had our tires replaced here and they didnt bother to test the air pressure sensor so when we got in the car the warning light was still on. The car had already been there for 2 hours. Now we have to go back and waste more time. They also put the wrong tires on. Now we have to deal with a return trip to get it finished.

Ask if they could check the transmission fluid when they were putting on new tires. They said it was a sealed transmission so they could not check it. I get home and opened the hood and there is the dipstick to check the transmission fluid. I would not trust them with my car again.

Only tire shop in this area open on Sunday(the Lords day), and well see if this rating charges after I go in tomorrow to have a slow flat fixed.Update #1: The websites appointment creator is broken, and while it is no fault of the employees here I have to drop the rating to four stars because Im rating the overall experience.Update #2: Took my car in Sunday morning and although I was told the wait would be hours, they got me in right away. Only downside was my tread was apparently too low to plug and therefore I had to buy a set of rear tires ($170). If I was a proper cheapskate I could have either waited until Monday or rolled down to Oriellys and bought a boot kit. Anyways I dont feel bad about the ordeal.Conclusion: If the people working at Firestone are going to burn in hell, it is simply for being open Sunday.

Great service and friendly faces! Awesome deals on tires too!

Cost $100 just to find out issue with car... I have a BMW, so I guess thats typical. Regardless, I was quoted a total of $655 at Firestone to have spark plugs and a coil replaced. $655!! Supervisor tried to use scare tactics, claiming it was mostly for parts and anyone else is not using approved equipment. Took car to Mike OHaras in NE and got it done for $254. Mikes may look harsh from the outside, but they make up for it in knowledge and customer service. DO NOT get your service done at Firestone if BMW owner!!

Come in at noon and told cant fix a flat tell the nexed day what a joke I drive for uber and the a suggested repair place doint give them a dime boys

Friendly people who dont know anything about Subarus. Blown headgasket was misdiagnosed as a radiator cap leak. Maybe this was on purpose so that Id buy new tires. The technicians on my car were right and Christopher. If you have a Subaru, dont bring it here.

My car was brought in needing a flat tire to be fixed. During my time dealing with this location I was assisted by Keith. He reported that the flat had been driven on thus creating damage that couldnt be repaired. Due to my vehicle being AWD the only course of action would be to replace all four tires. This interaction took place over the phone and I requested pictures of the damage several times, the requests were evaded each and every time.This felt a bit excessive, so I made some calls and my regular repair shop said they could shave a new tire down to match the old ones, rather than shelling out for a whole set of tires. I chose to take the car over there and have them deal with the situation in its entirety.Once they (Gresham Subaru) received the vehicle they were confused about what needed to be done, saying theres just a simple puncture they can fix immediately.Im disgusted that Firestone attempted to exploit the situation in order to obtain a bigger purchase.

Office person is so slow!! Customers are getting away without any help, dont want to wait a lot.Otherwise, workers do their job well. They found and fix two holes I. My tire instead one which I found. But they took $20 for it. Kind of expensive.

Yesterday I was told by Les Schwab that my flat tire could/should not be repaired. To make matters worse my car is AWD. Les Schwab recommended purchasing 4 new tires ($450) for even wear. It seemed wasteful, since my tires are only 2 years old and I ran over a nail. The guys at Firestone fixed my tire for free in an hour and Im back on the road. They saved me time and money. I appreciate the service today.

This place must really not want my business. I came down to get a tune-up, some new tires and chains for my truck, which I imagine would have been a descent sale on their part. Well Im the only one in the place, I got to stand at their front desk for 15 mins without one person saying hi be with you in a sec, although I see through the glass they have seen me standing there. Absolutely awful customer service. will never be back!

This experience was like most at an automobile associated shop. Being female, it is assumed I know very little to nothing about anything discussed & everything is explained with a bit of a condescending tone.

Very unfriendly front desk. I was stuck on a sunday afternoon with a flat tire. I asked if they could give me a key so that I could change my flat tire. They did not help, they dont have 2 minutes to help someone in an emergency.

This place sucks , I should have reviewed the ratings before hand , it was already over priced then all of the other shops I called , but I was willing to pay the extra becouse I wanted the car for the weekend , they told me my sway bar was upside down , then told me it would be a 90 extra bucks , it will take them 40 mins and they change 115 a hour , for one Im not stupid when it comes to cars , it will only take 10 mins , i get they need to make money so I told them I would go ahead and pay 45 bucks even tho that is over paying as well but like I said I really wanted the car for this weekend , but not at a cost of over paying 130bucks for it . So when I got home I timed my self with laying on the floor to do it only took me 10 mins to flip it over and now I will wait and pay the 53 bucks for the alignment somewhere else , when they wanted 85 , plus the 90 , 1st and last time I ever go to this shop agin , thanks Firestone u guys rock 😜😜

STAY AWAY FROM THIS SHOP!!! This shop has the worst costumer service Ive ever experienced. I purchased new tires in 2013 and had them rotated by this shop every time I did an oil change. In 2014 they told me that two of my wheels were slightly bent. So, I continued to get the rotations down and recently I purchased new wheels. I went last Friday to have them put the new wheels on, and they said they were closing and to come in on Sunday. The worker also tells me that my front wheels are out of alignment. This is the first Ive heard of this despite having been in regularly to rotate the tires.I then come in on Sunday and they tell me I would have to leave my car for 5 hours. I was not able to do this so he asks for my phone number and tells me that hell call when a time opens up. I received no call. I then call on Monday and they tell me that they are booked till Wed. I also ask why the problem with the alignment was never identified prior to now having to get 1 or 2 new tires, despite the fact that the tires were less than 2 years old.I then called Firestones main customer services line to complain and was told I would receive a call within 24 hours. I have received no call.The customer services Ive received is beyond subpar. It is almost as if they are intentionally not doing their jobs and trying to cause damage to the new tires so that they have to be replaced.I would give zero stars if it was an option. I recommend that everyone stay away from this shop.UPDATE: I went in today and yet again experienced the worst customer service Ive ever experienced. I was met by the manager, Martin Thogerson. I told him that I have now had to come in 4 times relating to the same issue to try and get service. His response was, Well, youre not even spending any money today! I was flabbergasted! These are services provided when you buy tires at Firestone! If I had know I was going to be treated like this I would have gone to Les Schwab. I wish I had gone to Les Schwab! When I told him that the service was being provided because I bought tires there and that I can see now the reason that his shop gets terrible reviews, he starts yelling at me that those reviews were before he started managing the place and he tells me I know you make a complaint about me already, how do that go for you! He said this in a snide tone to suggest that of course nothing would happen. I did in fact complaint to the national office of Firestone. Mr. Thogerson then contacted his district manager (Dana Girard) and lied about what had occurred.I then spoke with his district manager who agreed to have me go to a different Firestone store and they would replace all four tires, install the new wheels and perform an alignment at no additional charge. While I appreciate the district managers efforts to try to make this right, I do not appreciate the way I was treated by this angry little man with a serious anger management problem.I continue to recommend that people stay away from this shop, unless you enjoy getting the run around and getting yelled at by a substandard worker.

Great location and fast service!

Terrible customer service on the edge of being outright rude. Made appt to get tires put on and my new company vehicle and it wasnt completely setup in the fleet management system. I contacted my management and they offered to give them a credit card to guarantee payment while they are getting the fleet card figured out this morning, but the firestone guy at the desk said if we were not planning on actually paying with the cc he would not start the job. They would get paid either way, why could he not do the work? Instead I had to sit for 2 hours and wait for them to even start.

Get a second opinion first unless you want them to sell you what you do not need. Unethical.

2 years ago I was soon to be getting married and my fiancés car needed tires, being low on money I thought I would shop around, this was a mistake.I went to firestone and about half way through I was regretting it. I felt like they wanted to charge me for every little process thus bringing the end price up to the competitions. I should have gone to shwab, in addition they were really pushing their protection plan for the tires. I refused it.Though now two year later and 38,000 miles later a bulge on the drivers side sidewall formed. I had my wife take the car in, because the tires have 60,000 mile warranty. They claimed that the bulge was road damage, even though it was not on the curb side of the car and was clearly a manufacture defect. My wife called me and handed the phone to them. After arguing with the sales person I asked for the manager, though the manager was little help and said he would get back to me. Well 45 minutes later with my wife waiting they got back to me saying they would not cover the tire. It was so late that I couldnt go anywhere else and had to take the car on the trip next day and reluctantly bought 2 more tires at a deal.I will never buy tires from Firestone again. The service was terrible, they made my wife wait for nearly 2 hours.

These guys were helpful and I ended up paying way less to get my brakes fixed than I was quoted at Brake Team (who LIED about my brakes, by the way!) I would definitely recommend going here to get your vehicle checked out!

This is a definite NO!My wife and I went here on a Sunday, today in fact, because we had to have the car fixed for work tomorrow. The brakes were grinding. I researched ahead of time so I would know how much things cost. I found Rotors, pads and calipers for under $100. The Firestone people called and gave me an estimate of $457 to replace the pads and calipers and to flush the line. Please note the $457 is not including Rotors! That is for PADS and re-manufactured calipers. When I asked them to explain the cost they said $133 for labor. I then asked for them to explain how the parts could possibly equal over $300. He explained that the parts are $210! On what planet, I ask? He states this is a normal price. I explain to him that in fact it is at least conservatively $150 over the market value of the parts. He concedes there is a bit of a mark up. $150 is not a BIT of a mark up.Further more, $80 to flush the lines. The most expensive brake fluid I could find is $15/liter (and that is for some sort of racing focused brake fluid). Since I had already established that labor is $133. Could someone please explain where the other $62 charge is going? Is this car the one car on earth that takes over 5 liters of brake fluid...am I driving a tractor?I understand adding in cost for the shop overhead and so that some white collar suit monkey can make a profit. What I cant understand is how the advertised price of $129.99 for front brake service became $457 when they are not replacing rotors and not touching the back brakes. So they are doing front brake service and charging $327 more than the advertised price.Is there any other industry where that would fly? I didnt think so. Im nor sure how they feel when they go home at the end of their work day because I am not familiar with trying to swindle people out of their money for a living. This is a shameful company.By the way, Full disclosure, after discussing with a sales person for about 10 minutes he very begrudgingly offered me $50 dollars off. That might be more of an insult that the initial price gouge.

They rock!