I have been a customer since 2015 and Mercedes-Benz of Portland never disappointed. Took my GLA 250 in for a routine service yesterday, Mark Tower and his team took such great care of my vehicle. Very professional, knowledgeable, and friendly staff. Service was completed in timely manner even though they were short staff! Very impressive. My car went home with me sparkling clean inside and out. Highly recommend 😀

We can’t remember leaving a positive rating for an auto dealer in a long time. Mercedes-Benz of Portland absolutely shattered our expectations. From Ryan E., an extraordinarily professional sales associate to Mylee B., Director of Finance, we enjoyed every moment of our transaction.We discussed the car purchase online and when we arrived it was even better than discussed. The sale was easy and driving it away was fast and friendly. The experience was so good we’re hoping to buy another car from them shortly.

Highly recommend coming to this location for your Mercedes service needs. I always receive great service and the service team is very accommodating. What I value most is that Mark never pushes services that I don’t need and he’s always looking out for my best interest. The team is always friendly even when they’re busy.

Chris Cain was great to work with. First time MB owner and first visit to the dealer. I bought used and am price sensitive on service. I dont expect MB service to be inexpensive, but was pleasantly surprised how competitive they are compared to the independents.

Outstanding customer service as always. Rod Soprito in the Service department was awesome. Made checking in for my service super simple, stress free and actually fun. He did an awesome job accommodating me with a specific loaner car to drive. I have been contemplating trading my vehicle in and purchasing a new one and this gave me the opportunity to have a real test drive of the car I am looking at. Having service like this makes it easier to stay on top of your scheduled maintenance. THANK YOU

Our experience with Mercedes-Benz of Portland was very professional, courteous and respectful. Josh Rice was available to answer our many questions, took us to the off site lot so that we could see the model and color combinations we were interested in multiple times and was especially helpful in helping us find the car that had all of the optional items we wanted without having to deal with unnecessary options. We are so pleased with our new GLC 300 and would strongly recommend Mercedes-Benz of Portland and our salesperson Josh Rice.

Thomas Maddux was so helpful! He was very proactive, communicative, and knowledgeable. It made my experience in locating a vehicle very easy and quick. I would recommend working with him again!

The service dept is always so nice! Chris my advisor is always prompt and greets me at my car when I pull up. Love the quality and friendliness of the people. I’m so glad I bought directly with Benz. My purchase was used c250 and had a small issue with it within a month and it was covered under a 90 day warranty. This is why you buy from Benz direct! Plus the coffee machine in eating room is fabulous !!

Had a good experience with both Sales and Finance. I had to push through a little bit of typical negotiation through the Sales manager, but Josh was very helpful in showing the vehicle and then getting us through the deal. Mylee in Finance was also very thorough and friendly…

Great seamless experience. Samuel Kim provided all information I needed without having to come in and no high pressure. Had everything ready once I decided to come in and I was on the road with my Mercedes in less than an hour.

I purchased a new car from an amazing team of people. Alvin, Jennifer, and Josh we incredibly helpful, friendly, and professional. I couldn’t have asked for an easier or better car buying experience.Top notch team❤️

Great service! Rod Soprito did a great job communicating what was going on with the car. Looking forward to do more updates to the Vehicle.

First I must say I absolutely love my gLS 450. I was in the market for a 2020 but supply was low so I was unable to get the car I wanted, how ever the 2019 is lovely.My buying experience was great and quick. I was able to write a check for the car and not finance. It’s been 3 months and I still have not received my tittle nor license plates. When I checked in to see what was going on I was told the hold up for the plates was in Washington.I also purchased front window tinting and was specific about making sure the tints matched in color. I was promised they would match color but they aren’t. My front windows have a green hue while the back ones have a purple hue. I’ve called and have been told I would get a call back. But still nothing.I’m not sure why this is happening, but it doesn’t align with MB customer service.Cedar

I had the best experience at Mercedes Benz of Portland . I looked at the car I wanted, called Alvin their superstar sales consultant. I told him what I was looking for, did the deal over the phone and my car was delivered to me in 2 days right to my doorstep. What amazing customer service. Highly recommend buying from Alvin.

Mark Tower was great to work with. I brought my C300 in for a B7 service. He was professional and courteous. Work was done on schedule.

The customer service at this dealership is one of the reasons we come from Spokane WA to Portland to buy cars. We had the pleasure of working with Michael Graham, Kenny Levias and Jennifer Joseph. Everyone was very professional while being fun and friendly. I noticed right away that Michael was wearing many hats and taking the initiative to just get things done. I appreciate his attention to detail in providing great customer service. Kenny and Jennifer both managed to be down to earth and professional! I will definitely buy my next car from them. I just wish I lived closer so I could have my service done there too.

Wonderful experience! Timely, consistent communication with Samuel throughout purchase process. No pressure. Very accommodating. Royal treatment with cleaned, oiled, and assistance with setup of cell system before driving off.

We had a great experience working with Samuel. He was responsive and helpful and provided just the right level of service.

Have taken both my S430 and my C300 in for minor repairs here. ALL of the staff at Mercedes-Benz of Portland are so down to 🌎 earth. It doesnt matter if youre there for parts, sales, or service. Ive experienced the best service ever from them. Is recommend them to anyone I know who is in need of having their Mercedes worked on. Thanks Rod and Mark TowerAndrea Edwards

Andy was fantastic to work with, I really appreciated the time he took to answer all of my questions throughly and explain what was occurring. The Sales team was also very helpful taking the time to help connect the MercedesMe app on my phone when there was nothing in it for them.

I purchased a vehicle from Mercedes of Portland last October. And although my sales experience was very good, they told me the tires on my car were brand new and when I brought the vehicle in for service months later turns out they were not new tires. I take responsibility for not checking them however honesty would’ve been great. The reason why I am leaving a bad review is because for a luxury car dealership they hate answering their service phone. I literally performed a test I would call them multiple times in one day at different hours to see if the service department answer their phone, come to find out I was correct and they never did. Although this may be a good dealership for buying a car, I would avoid using the service department at all cost simply based on the fact they don’t answer their phone.

First let me say that Samuel Kim was professional, friendly, and took care of all my request promptly. He made the whole experience easy and fast. In just a few hours I was in and out with my new truck.The entire staff was knowledgeable and friendly. The dealership is well maintained and modern. I could not be happier with my decision to purchase my new vehicle from Sam at Mercedes Benz of Portland. I would recommend them to anyone.Thanks Again!

Rolled in without an appointment to get a nail out of a tire. Chris in the service department was great, immediately greeting me and let me know theyll take care of it. Got the tire fixed and also got a wash - Great Service!

I had the pleasure of working with Samuel Kim who provided first class service helping me to return my leased vehicle. He even gave me a ride back home. It was a great experience doing business with this dealership.

My service experience was great. I always trust the service professionals to take good care of my car. Chris always has my car ready when promised and does a great job explaining the work done and what will need to be done at the next service. Several years ago we moved 175 miles north of Portland but I continue to go to Mercedes-Benz of Portland for service. After many moves in my life and many decades of dealing with car dealerships, this one is the very best. From my purchase experience and years of service, they have always been a 5 star rating!

Purchased a 2019 Jeep Wrangler today and I have not had a better experience at any other dealership, regardless of brand. I have bought 3-4 cars in the past year, so I have dealt with dealerships a lot lol. Those dealers were great, but Mercedes-Benz of Portland went above and beyond when it comes to not only finding a way to get the deal done, but they also replaced the tires so the brands match, as well as sending me a lug nut cap. They also filled the tank, all without me having to ask. John and Jennifer are outstanding people who really make you feel like they care about you. I told John this was not going to work for me and for most sales consultants, their attitude will change, but John continued to work towards making this dream a reality. I will not buy a car from another dealer, regardless of vehicle make.

Staff is welcoming and friendly. Mark Tower is very knowledgeable and takes times to politely explain details about any service going on and what may be needed in the future. Love the location and great treatment. I know in the past masks were worn when mandated, and I appreciated that courtesy.

Alvin is a cool dudeFunny, friendly and honestAwesome staff all the way around

I appreciate the efficient and courteous service of Dan DeMille and Chris Caine.

Scheduled an appointment to have my car appraised. Greeted by Alvin. No pressure showed me a couple of different cars and we decided on the GLB. Called me the next day with numbers and we had a deal that evening. I was in and done with finance in less than an hour. Alvin exemplifies what the car buying experience SHOULD be! Gunderson in finance was kind and efficient. Will definitely be back and highly recommend this location.

I liked the way my schedule was done promptly and they had the loner car ready for me! Also, I liked the way Mark Tower attended me, very courteous and informative. Happy customer!

Went to buy some coolant and the first gentleman that helped me told me that they are not a sprinter dealership when all I needed was the proper coolant. I was expecting him to know more about Mercedes. He seem bothered when I walked in I understand I was dirty from work but to brush me off with out any help. Then a second employee came up and knew exactly what I needed and proceeded to help me. And I was able to buy the coolant I needed. Not sure why Mercedes would even keep employees like that. I expedite from Mercedes.

Once again Mark Tower and the outstanding service department was thorough, professional and went the extra mile with added extras like a license plate light component install. Not to mention my car was sparking clean with their traditional car wash before delivering your repaired vehicle. This is why I keep coming back. Excellent service.

Samuel was great with finding me my new GLC, with beige interior (evidently that’s hard to find). I was browsing online, used the chat function and was connected with an actual person! Samuel asked what I was looking for and found the car that had everything I wanted. We met the next day and because there was a factory repair needed I couldn’t take the car home that day. That said, Samuel personally drive it to my house when it was ready and changed the license plates for me. Everyone at the dealership was friendly and helpful, especially Samuel!

The service I recently received was most prompt, straight forward and professional. The service advisor, Rod Soprito explained everything very well and answered all my questions. It was refreshing to deal with someone in such a professional manner. Id highly recommend Mercedes-Benz of Portland.

Service was efficient. Mark was friendly and helpful.

I had an excellent experience with MB of Portland, as usual. The service manager (Alec?) did a good job of keeping things up to date and informing me. And the job they did on the car (annual maintenance plus a few other issues) was very well done.

Mark my service rep was terrific. Nice to work with someone who understands customer service. Great job Mark.

Kenny Levias was so great to work with. He devoted his day to finding my car and sealing the deal.

Samuel Kim was my salesman for my mother-in-law. He was most gracious , patient and understanding while working with myself and my mother-in-law when purchasing her certified preowned 2019 GLC 300. He was very respectful and helpful. I would definitely buy another car from Samuel

Its always a pleasure doing business with Tom M. We always get 5-star service. The best service you can get at any dealership in my opinion.

We just returned our leased vehicle and Samuel Kim was tremendous help! We really appreciated his assistance and patience. Nice job!!!

Excellent customer service on my ML320 and E350. Especially thank you to Christopher Cain the BEST Service Advisor. Thanks again and keep up the great work.

MB of Portland always makes us feel welcome, and they go out of their way to make the process smooth and easy. Our service advisor, Chris Cain, is outstanding! He goes out of his way to be helpful, answer questions, offer suggestions -- anything possible to help. It is appreciated! They are our go to place for our vehicles!

We recently worked with Ryan Ellett to purchase a used vehicle and the service was excellent and they had us on the road quickly. Great service all around.

These people went above and beyond the call of duty to take care of me and fix and service my vehicle ...I highly recommend them and will continue to be a loyal customer....Thanks for your professionalism and help in every possible way....Godspeed

When it comes to Mercedes-Benz vehicles or service Mercedes-Benz of Portland is the absolute gold standard. The entire team is highly professional with years of valuable experience. You will not find a more qualified dealership anywhere in the country.

Tom and Nate are the BEST! They are always kind, helpful and work hard to get us in and out in a timely manner. Thank you!

This is the only place I service my cars (multiple) and my advisor is Chris Cain. They give such a personal touch to these cars, and they remember everything. With my busy schedule, they get me in and out, and Chris seems to know my cars better than I do.

Samuel Kim is the best sales person I have worked with. He is kind and easy to work with. I have just bought my 2019 Genesis G70 from him! I am definitely willing to buy a car from him again in the future! And the Finance Director, Mylee Burns, was super easy and understandable going through the paperwork. Both Samuel Kim and Mylee Burns were super duper friendly! I will be back again!

Great service experience with Mark Tower!! He and the team quickly diagnosed the problem (fan wasnt working), ordered the part to repair, explained the entire process to me AND washed my car. Really -- I didnt go in just for the car wash, but its certainly a nice bonus. Have been going here since I bought my car 20 years ago!! Wouldnt trust her to anyone else.

I scheduled a 10:00 appointment at Mercedes-Benz of Portland with Andy. He met me promptly at 10:00 and verified that I would be waiting for my car to have the Auxiliary Battery replaced. It only took 1 hour and 20 minutes and he was back to say my car was ready! He was friendly, professional and my car was ready before the 2 hour window they had quoted me. I was most impressed with Mercedes-Benz of Portland.

I bought a car yesterday and had a great experience overall. Josh was incredibly helpful and made the buying process easy. He was informative, answered all our questions and best of all he wasn’t pushy! I was very happy with the customer service he provided and would recommend him to anyone.

Chris is the best--he offered me options when I dropped off my car, then had it ready to go on time with the fastest handoff ever!

It was a pleasant experience working with Samuel Kim when we purchased the GL300. Samuel made sure that we know all functions in the vehicle and his attentiveness on top of being professional just made our buying experience very pleasant. Mylee, the finance person is very easy, very friendly to work with. We ended up buying additional insurance for the tires & 2 other products. Mercedes showroom is neat & well taken care along with complimentary beverages also created a pleasant atmosphere for the customers to be in while waiting for service. Our overall experience with Mercedes is very nice and we will be using Samuel’s service for our future purchases.

Andy was an excellent and effective advisor.Dan, who drove me home, was a pleasure as a professional and a very competent and careful driver.Thanks to both?

The service departments of Mercedes Benz is my personal reason for buying a Mercedes. The Portland team is an exemplary example of a great service department. When we had an unfortunate road hazard event during a recent road trip, we found ourselves in Portland with a need for a major repair. Our service advisor Rod and driver Art went out of their way to get us back on the road quickly and at a fair price.

Working with this dealership and Samuel Kim in particular has been one of the best car buying experiences I’ve had. No pressure to up sell and keeps you informed of the process. Being on the smaller size for a dealership you get a more personal treatment.

I had a great experience at Mercedes-Benz, Ryan and Samuel are the most professional sales guys I dealt with in a long time, the process was simple and smooth, they really look after the customer satisfaction I will definitely recommend this dealership to my family and friends. The financial was also great and professional.

Best car buying experience Ive ever had. Samuel Kim was extremely helpful and a very pleasant person to deal with. I Highly recommend buying from this dealership. Everyone was very friendly. No pushy salesman. Samuel Kim got me into the vehicle I wanted at an amazing price. Thank you so much! I will definitely come back here for all my future purchases.

Wanted $400 for a keyfob. Wouldnt even order the fob with out a Vehicle regestration, proof of purchase. Ect. And then told us that it would be ready until Wed. Went to a local locksmith and got it done for $175. Sorry Mercedes but you can bite it.

I just bought a car from them! The whole process and environment was very inviting and easy going. Josh & Samuel (as well as the rest of the team) was extremely helpful and had great customer service. I had a great experience 10/10 :)

Madison was not effective in her communication did not make us feel valued and felt our race played a factor in our minimal service we did get. She took days to respond and gave no follow-up when asked. I reached out several times and she ignored me until I finally called sales 2 days later (after being SUPER patient and attempts to reach out) and We ended up speaking with Samuel who stated he would contact her and get back to us. 4hrs later I follow up he is confused asking if I received a call from her as she mentioned to him she would call us. Never got the call- I mentioned over the phone to Samuel about our poor service and how I felt us being African American is why we weren’t made a priority or at least received communication updates on the status of our buying situation. yes or no or we are still working on things would have been nice, it’s that simple. He laughed, not a laughing matter but I left it there.Mind you- we provided all necessary documents and contact initially to get things going and make it as smooth as possible for them. My fiancé and I both work full time, him-construction me banking services and took time out of our days to get her all the info she needed and she dropped the ball big time.She finally sends a text hours later and safe to say we took our 20k to another Mercedes Benz sister location!Effective communication and just being kind goes a long way whether you feel you might strike a deal or not. She had no urgency or efforts to meet our needs! Not too sure how one location can accommodate us but another cannot. Horrible service while Samuel was nice their flow is not good. Truly hope she learns from this for a better customer experience with any future potential client.

Mark (service advisor) did a great job in taking care of me during a busy Saturday and got even the SW update done although I was told that this is not being done on Sat. Thank you!

Service Adviser Amanda Monroe gets a two thumbs up review for her friendly and prompt assistance!

Kylie and Andy were awesome. Appointment scheduling was fast and the repairs were done super fast. Andy knew exactly what was needed to be done. Excellent service. Thank you Mercedes Portland!!

Josh and Samuel were OUTSTANDING helping us with our car purchase. Friendly, accommodating, straightforward, and they made everything effortless. Highly recommend!! Thank you!

Fantastic experience as always thanks to Matt Tabbert and his team, and Mark Tower. Im a very particular customer and often have special requests for the servicing of my vehicles, yet the guys at MB Portland always treat me like my requests are no problem for them, and always meet or exceed my expectations.

Very fast and friendly serviceAnd my car is always nice and cleanedI would totally recommend Mercedes of Portland

Brought our G for an oil service and a proactive safety fix. We are very happy with the seamless process and pleasant experience Mark T.

Mark did a great job for me. The service was prompt and no surprises.

This is my 2nd car to be serviced at MB of Portland. I didnt think I would find a service person that I liked as well as Brandon but my new guy is a good fit. Thank you Art for driving me around while my car is being serviced and thank you MB of Portland for taking good care of my cars.

Madison was an absolutely amazing sales lady! She showed me several options and different vehicles within their inventory even thou I had my heart set on one. She made the sales to financing an easy transition and made the process seamless. I really enjoyed her professionalism and integrity. I would highly recommend dealing with Madison directly for your next car purchase!

We found our used GLK at Mercedes-Benz of Portland. Our professional sales person Samuel Kim was a pleasure to work with. A pleasure to work with, honest, communicative, and trustworthy. We will do our best to give this dealership and Samuel our business in the future.

I have been bring (since 2016) my Smart for service at Mercedes because of their reliability, straight forward work-up’s. Still great service!

Great buying experience, no problems, stress, or surprises. Highly recommend Sam Kim and Portland Mercedes.

Amanda Monroe was awesome. Very nice and friendly.It was quick and easy the best experience I have had at a car dealership. I would recommend her to anyone.

Rod was simply amazing. He was quick to get my PSI report back to me for my classic SL Mercedes purchase. Thanks Rod and MB of Portland! Job well done!

Excellent service, as usual: friendly, efficient, clear explanations, completed the work considerably earlier than originally estimated, great communication during the process. My service Advisor, Andy Acevado, was outstanding.

Worked with Mark Tower, helped diagnose an issue with my ignition. He was very helpful and I appreciated his willingness to solve my situation. Highly recommend the service dept at Mercedes Benz of Portland

GREAT SERVICE, NEW MERCEDES LOANER TO DRIVE, SERVICE ADVISOR (CHRIS CAIN) A NICE GUY, QUICK TURN-AROUND. WHATS NOT TO LIKE?

We are so incredibly thankful to Samuel Kim and the team at MB of Portland for their exceptional and professional service. Samuel was welcoming, knowledgeable, and very receptive to all of our needs. Due to the pandemic we were a bit hesitant about how the process would go, but it was absolutely seamless! If you are looking for reliable, high-end, and valuable service we highly recommend working with Samuel Kim. More than anything, thank you so much Samuel for finding us the perfect car and for providing your utmost service--we are so in love with our new C300!

We bought a car from Samuel and had a great experience. He and everyone else we worked with were not pushy and more than willing to listen to our wants.

The spark plug and oil change was quick and Rod was friendly and easy to understand. Will be coming back because of his good demeanor.

I always get the best of service! Thank you so much!

Another 5-Star experience at Mercedes Benz of Portland! John Frentsos was GREAT to work with, as well as the rest of the staff. Two thumbs up!

I can see great service at Mercedes of Portland.And I also want say thank you Samuel Kim.

Super great experience. My salesman was amazing to work with and the entire process was stress free

I had an excellent experience at Mercedes-Benz of Portland purchasing a used vehicle. Samuel was friendly, attentive, and very honest with me. He worked really hard to get me more money for my trade in. I felt very safe with the covid precautions they took, and everything went smoothly and quickly. I couldnt have asked for a better experience. I highly recommend Samuel for all your car buying needs. Bradley was very helpful as well. Thank you so much for everything!

Samuel Kim got us into the vehicle of our dreams and even got us better interest rates than we expected. All around excellent experience. I highly recommend this dealership and Samuel. Im a very happy customer 😊

We worked with Chan to get a used vehicle and we were so very pleased with the whole experience beginning to end. We recorded interest in a vehicle but had to drive 2.5 hours to even see it. Knowing this is the car I wanted I was able to get a solid price so I could secure a pre-approved loan from my credit union. No pressure, no hassle from MB at all. After my test drive I knew I wanted to take it home and everything was done for us within the hour. They even registered the car for us in our home state.After our test drive I actually picked up a nail and got a flat! They were not able to patch it so I got a brand new tire.All in all, hassle free experience and we were able to get most of the financial headache out of the way before even stepping into the dealership.

Josh did an incredible job and is a fast communicator which made the process smooth. I highly recommend working with him!

Bought my first C-Class Coupe with Alvin today. All things can be done including financing and insurance within 3 hours. Good to be here and I hope others will enjoy the time being there with Alvin or other managers.

Had an absolutely amazing experience purchasing a new 2021 GLB 250 from John Frentsos. I love my new car so much!!

Thank you a million times over to Samuel Kim at Mercedes-Benz of Portland for taking care of all our needs! You made us feel welcome from the time we called to schedule withy you. We highly recommend your services to anyone who wants a Mercedes as we overcame a few obstacles, but with Samuels time and patience we were able to exceed our own expectations! 5 stars--Bree and Bradley

We had a great experience getting a vehicle from Mercedes-Benz of Portland. The whole team was very nice that we interacted with, especially our sales associate Samuel went above and beyond to meet our needs. We had our 7 month old squirming around the whole time, which was definitely a challenge, and Samuel and team made us feel comfortable and safe throughout our purchase. Even the signing agent (we didn’t catch his name) was so friendly. Thanks again all!

I worked with Samuel Kim on the lease of a GLC300 in February 2021. I live in Seattle but reached out to the Portland dealership after a frustrating experience with sales is Seattle. By contrast, Samuel was a breeze to work with: upfront, helpful, honest, and respectful of my time. At my request, our deal was mostly accomplished over email/text, with little time in the dealership. I was very impressed with everyone at the Portland Mercedes Benz dealership and highly recommend them. When it comes time to re-lease, my first call will be to Samuel at Portland Mercedes Benz.

I had a fantastic experience with Samuel Kim. He was really proactive on finding a perfect car match for me, and was able to do it within a few days. He was informative, knowledgeable, and direct. He made my trade-in and leasing experience fast and smooth. I was in-and-out of the dealership! Thank you SO MUCH, Samuel! I absolutely love my car.

Andres Acevedo from Mercedes Benz was fantastic in his service to me and my beloved S550, thank you

Only visited the parts department, but was able to get the parts I needed for my older Mercedes.