Waited all night for a PS5 and came away victorious. The process was very well organized and quite efficient. The employees were helpful and kind. They even had breakfast waiting for us!

Great location with informative staff. Was looking at cameras yesterday when I came in and the staff was super friendly when helpful when it came to questions I had. Was able to apply for a best buy credit card and got approved right away to finance the camera and the first 12 months are interest free!***Update 4-10-21****Just purchased a Canon M50 mark 2 camera and am amazed with the camera of course, and the customer service I experienced while making this purchase! The customer service representative asked if we needed assistance right away when looking and he helped me get the right accessories I was looking for to go with my camera (sd card, carrying case, and camera strap). Very happy with this purchase!

I needed to replace my above-range microwave. Even in these days of near-empty store shelves, Best Buy is well-stocked. I was able to replace our microwave within a few minutes, at a very good price. The store I visited at Cascade Station near Portland International Airport is a beautiful place to shop...so well-appointed, with attractive displays. And it is near so many other stores -- clothing, shoes, household decor, eateries. Youll love Cascade Station, and Best Buy is a Gem in that mix.

One of the nicest and largest Best Buys I have visited. Lots of merchandise and floor space. Customer service was good. Nice store!

The associates do well with the lack of staff. I always find what Im looking for. Easy in easy out.

Im going to miss the days when I can no longer walk into a store and buy what I need. Shopping in-person can be so gratifying. That said, if Best Buy doesnt focus on the customer experience, I feel that they may go the way of other big box stores. The store really lacks help when you need it. Employees can be few and youre left wandering around looking for help. My most recent visit found us walking through a maze of aisles and items stacked up in the middle of the floor. Very hard to navigate through the store and it felt very tight and closed off as a result. When you do find staff, they are friendly and somewhat helpful.

Its a good store, but I have found that a few of the employees dont know the product they are selling. But some are very informative! So its hit it miss with that. Otherwise, very good store!

Nick (the rep for Sony cameras) was amazing! Thank you so much for the great customer service!!

They are so helpful for my return and replacement. Very patient people as I had my baby with me! And he was all over the place!

I was looking for a baby monitor. The security guard recently purchased one and recommended it and it turned out great. Very friendly security guard, he made me feel safe at the store. Thanks for having him there.

Electronics store with tv computers and phones. The only complaint I have is the employee who helped me was high and was covered in something that smelled so bad I could smell it though my mask

I just had my first experience buying a phone with Best Buy and it went well! Anna worked with me for almost an hour and a half setting up the new phone and getting my old number transferred, even when the transfer had an issue with my old carrier. Thank you!

I was pleasantly surprised with how knowledgeable the staff was with even niche electronics and computer peripherals. Great service from Brook as well as all their departments team. 👍

It is a Best Buy. You know what to expect. It is clean, fairly easy to navigate, and no I don’t want your extended warranty.There is a magnolia in this one! That makes it a bit more fun than some others. The staff takes themselves a bit to seriously. I don’t really know what that criticism means, but it feels right.

Had what I needed and also had a sale on PS4 external storage. In and out. So far the SSD is excellent. They do not carry heatsinks however so to the internet I go.

For how busy the store was I am pleasantly pleased by my experience today. Within a few minutes of the item I was deciding on. I was noticed that I needed help and got help promptly even though the staff member was requested by another customer by name. He made sure I had another associate before attending to that customer. That associate that helped was extremely helpful and assisted in ringing me up.

DO NOT VISIT THIS LOCATION or you better check the box before you leave. I purchased the Linksys 3-pack Velop while picking someone up at the airport. When I opened up the box there was two of the units and then someone had wrapped paper about something steel to give the box weight. In other words one of the units was missing. I called them and they dont even answer their phone and when I got connected to the national customer service they told me I could either drive back up to the store (2 hours away) or mail it back. Not good service and will never go to Best Buy Cascade Station again....

Remember when you called a store and someone answered? Forget it with this store. An automated robot answers but the technology is so bad it doesn’t recognize commends and then transfers you to yet another lesser phone system. The result? A wait time of over 30 minutes because they’re always “experiencing and unexpected heavy call volume.” Their website you ask? Never updates. Absolutely useless.

One of the worst Best Buy customer service! We had an issue with T-Mobile portal at BB and the T-Mobile rep on phone asked BB to call them through retail line, so that they can verify. Not only they kept saying that the call wont help but when asked to talk to manager they just didnt bother to do that! When we called T-Mobile again, they just asked them to call through retail line to get it done. I will be writing down a post on LinkedIn to tag my friends from BB corporate so that it gets to proper channel. I dont want my fav electronic shop to turn into a customer service nightmare!!

Lesson learned: If you need camera things buy them from a camera store not a big box store. I purchased a nice lens with the bestbuy warranty but had an issue and the warranty was a joke and only served their best interest. I wont be buying anything of value here ever again. I dont need a bogus reply/response either unless its for my $100 back.

Very impressive pc parts and accessories selection. For best buy its really a nice sight to see. Everyone was following mask laws. No one is too pushy. They do push the best buy card hard but I get it. Everyone was nice and willing to help. Honestly Id rather go get than drive to Frys. Big ups to the hard working employees willing to feed my PC addiction during crazy time.

This place has the most helpful and knowledgeable staff ever; I highly recommend the 1 year tech plan, its been very recently revamped and is loaded with deals and perks

Great customer service. Very friendly employees.

Fast service! Polite workers! Theyre are not only knowledgeable but consistent with answering all my questions and getting me all ready super fast.

They are ok at this one but I did my shopping online beforehand so I wouldnt have to wait for a specialist in the store.

I am calling and somebody keeps picking up the phone and hanging up. You can hear background chatter for 2-5 seconds and then the phone is hung up. I ordered an item on Monday and it’s still not ready for pickup. What is happening Best Buy???? Why can’t you at least answer a phone??

So I just did an online order for pick up, an now just getting home I noticed the housing for the game was broken. This may not mean anything for non hammers, but I value the compact structure an organization of my things. I kinda want a partial refund, or even something off my next order.

Been a long time since I went into a best buy and its definitely got a lot more gadgets now like this hair straightener 🤯 and these glasses 🤯🤯

Best buy doing its thing still a great spot to check out the latest tech in person!

Very knowledgeable staff. The person who helped me was very patient and helped me to find the laptop, and external monitor, that I needed for work. I have always had great experiences at Best Buy.

Super helpful staff. Very nice Best Buy, One of the best Ive ever visited!

Best buy is fantastically fun. Love to see all the products and appreciate the workers being extra helpful.

Like used car salesmen in here. Trying to browse around and one employee after another keeps asking me if I need assistance. I literally had 5 employees ask me if I need help with a TV all within 2 minutes. I dont. Im on my phone not even looking at the TV, my face was in my phone, and people are still asking me if I need help. There is definitely such a thing as too much customer service. They need to back off a bit and give me some space. Completely turned me off from wanting to buy anything.

I bought a 65in Qled Samsung TV through the Best Buy App. I arrived at the store and notified them through the app that I arrived. Within 3 minutes of my arrival they had brought the TV out to my truck and loaded for me. Never had to step foot in the store. It was quick and easy. I appreciate how quick and simple the process was.

Probably would have been a five star rating if I didnt have to hunt down a salesperson

Sales associate Jake was very helpful in explaining which computers would work well for gaming.

Matthew Pursley... yes all for him!! He was so patient... I had no idea what I really wanted ... And he set me up with the perfect computer for me!! I really appreciated his patience and knowledge! Thank you!!!

Great store.And a good place to check out new Cameras!

Couldnt find everything I needed as stock was pretty depleted in my areas of interest, but I still had a really good shopping experience and ended up leaving with a bunch of goodies. Jacob, one of the staff was really cool and made me feel very welcome in the store and even tolerated the bit of venting I did in the store. I was able to open up to him about some personal stuff and would even say I made a friend during my time in the store. I unfortunately had a pretty negative experience at another business later today, but thinking back to how well I was treated in this store prevented me from lingering on my experience at the aforementioned business. Ill definitely be returning here for some more retail therapy in the future and to update Jacob on some of my projects the tech in this store is helping me accomplish.

Bought a phone there ( a new onePlus for for like $300) a week ago and had to return it because it freezes 50% of a time when I start Netflix. I was told that this is not considered a defect and they charged me a $45-dollar restocking fee. Obviously the processing power this phone has should be enough to run Netflix. I wouldnt be returning the device if it worked okay. Best buy is out of the picture for my future electronics purchases.

Nice quiet shopping experience. Store is set up nicely

I have only used online ordering and pick up in the store a.couple of times. Makes it really easy. Was in n out in a couple minutes

Always nice to get my computer and video media gear in person, in and out. No wait

Employees want to constantly up sell everything, the second you dont want to buy the most expensive tv, they pretty much ignore and are rude to you. Not worth it. Super overpriced.

Got what was needed with help that actoallt knew where things were in a back corner an walked ne wll the way.

Excellent customer service providing a product needed for an elderly family member.

Great store Great service. Employees can always strive to become more knowledgeable about their products. You instantly tell which salesperson dont care. Overall a great shopping experience.

Best Buy is Awesome as always. It is my go to store for all my tech needs.

Good service, and good products, but top prices for all goods.

One of the best appliance centers I have seen in Best Buy. Denis was very helpful and efficient with our purchase.

The store associate was very helpful with the purchase of our Nintendo Switch. She gave many more recommendations that were also useful.

Its just the way our system works said the driver, who canceled my package for the third time in a row. Not allowing me more than 90 seconds to return a phone call. I wont purchase from Best Buy Again.

I ordered online and came for curbside pickup. Once I got there, the Best Buy app made it easy for me to check in and soon after, a nice young man brought my item out, checked the pick up number on my app through my rolled up window and then put it in my vehicle. No problems at all and the delivery person was very friendly.

Its Best Buy. Its like every other Best Buy youve been to.

We looked at dishwashers. You have a great selection and a full range of prices. Zach was very helpful, knowledgeable, and courteous. Were coming back after weve researched our top picks. Thanks, Zach!!

Poor Customer Service. Supposed to give out tickets at 7:30am to let people know if they qualified getting a GPU. Instead, they wait until 9 oclock and let 64 people funnel in just to tell everyone they are out. I understand having limited stock, but have the decency to come out and let people know so they dont waste an hour and half of their morning. Its not hard to come outside and hand out 64 pieces of paper.

They have a pretty good selection of items. It does seem like the insignia products are taking over their product lines though. You should be able to get what you need here but in the past there was a bigger choice of brands. I still shop here quite a bit but if I am looking for something specific I usually have to order it online.

I bought my phone from there. Staff was friendly and checkout was smooth and easy.

Excellent attention in the Geek service, friendly and professional. I dont give it 5 stars at this time, just for waiting in line to enter, even though I had an appointment, you have to wait your turn to enter

I went there to buy a Samsung Galaxy S21 Ultra on Sunday. I wanted to match price with Samsung. First, they accepted it and looked at Samsung website. Then, they asked around for matching price for 30 MINUTES. Finally, they came back and told me that they didnt match price for phones. Okay, if they dont match price, why they accepted it and let me wait for them to match price. So, I asked the other employees about that. They were RUDE and totally IGNORED me. WORST customer service ever. WASTE time at the store!I decided to go to another BestBuy store, they happily accepted the matching price. The process run smoothly, and I bought a phone worth more than 1,000 in just 5 minutes at another store.The Cascade store is the worst BestBuy store, and the manager should take care and train their employees more for customer service. Never came back. If I can give them 0 or negative star, I definitely would!!!

Love the help we got new exactly what this crazy woman was wanting and trying to explain. The best part was the young man who helped me talked to me and when your hard of hearing that is a blessing

Great place to buy computers. I particularly love their laptop selection.

We were really impressed with this store. We went in, was helped immediately, hot what we needed and dine. The cashier was competent, thorough and fast. I couldnt see his name tag but he was truly a great employee.

Not very helpful. Plus their selection of unlocked phones is very limited. Also everything is really expensive. Its almost like stores are making it better to shop online rather than in the physical store itself.

Love this best buy, so helpful and in a very clean and calm area

I normally go to another store but this was convenient and pretty normal. It had what I needed.

We spent almost 2 hrs in this store learning, building, and buying the perfect gaming computer with the help of Jake. He was extraordinary. Not only was he patient and professional, but he was extremely knowledgeable on every aspect of computers. He walked us through all of the options, from buying pre-built to building our own. We settled on building on our own gaming computer, which Jake used his expert knowledge to help us pick each part to fit our needs exactly. Wonderful experience. Cannot give enough thanks to this team. The MOD was excellent. As was the young lady that put us in the waiting queue, continuously giving us updates. Thank you!

Super friendly associates. Almost everything we were looking for was in stock. If it wasnt, associates offered alternative products or ways to get the specific thing we were looking for.

Pressure sales people all over the floor. We were told they couldnt deliver any washers or dryers until Sept 18th before we even said what we wanted. Its like they dont want to waste time trying to sell you anything without you being aware they are 5 weeks out. Welllllll we left. Costco is 2 weeks out...and no pressure sales

The website and Google maps said the store would be open for indoor and curbside. When we drove to the location it was only open for curbside pickup. In the parking lot, I went online to do the curbside pick up but it was only available for me to pick up the stocked item the next week... Even though I was outside. I understand it was the day after New Years. But I did look up the store hours online to see if Best Buy was open and it said on their website and Google maps that it was open for lobby and curbside. Dont advertise that your lobby will be open when its not.

Manager gave me a good deal on a used TCL 6 series 55 on display. They cleaned it and bubble wrapped it for me. Good and friendly service.

I order a phone 2 weeks ago and I receve text message saying is ready to pick up, I drive to the store after work tired and then come a best buy employee and told me the manager is coming to talk with me and yes she came and told me this is your brand new phone but the box is opened for she dont know who did it but if I agree with her to take my opened box phone she can give me a gift card 30 box and not warranty if phone works, and I just tell her no , I need my brand new phone in not opened box, is why I paid $1800 for 2 galaxy note 20 ultra, I spend another hour waiting because she says, the system in the computer doesnt work or dont let her order another phone, well after 1 hour and 20 minutes she told me ok I need wait another 2 weeks for the phone, this is just part 1 , second part when I came back to pick up again my phone they give it to me and just give me and when I opened my box I try to set up my phone to try it and it wasnt working the set up , I came in side of the store and when to the phones section and I was standing there for another 30 minutes not one employee ask me for help and after that time came a employee fix my phone I finally I Have my phone, really Im not happy for the service and I hope its help to fix costumer service

I ordered a ps5, HDMI cable, extra controller, and a new smart TV. The TV was very challenging to fit in my crossover and the experts at Best Buy never gave up and never took no for an answer. They worked tirelessly to fit the TV in my car, trying different maneuvers, different seat positions, etc. Eventually it all fit (granted wasnt the perfect position for a new tv) The store closed at 7 PM for indoor shopping but for now have curbside pickup until 8 pm. Upon arrival, the app knew I was in the vicinity and I just typed in my space number, a brief description of my vehicle, and within about 5 minutes 3 associates came out with my items. They were all wearing masks appropriately and they checked my id to verify it was me, securing my items. I enjoy the shopping experience and am anxious to get everything set up and functional! If you like my reviews, please like and follow! I write unbiased views mainly focused on customer service as I believe thats key to a thriving economy. Cheers!

Good selection in a nice building. Down one star because they seem really understaffed so getting helped can be a challenge.

Excellent, knowledgeable, very friendly service. From the Tanasbourne and Cascade Station stores

5 stars for Kevin. So helpful when purchasing a new laptop!

Recently been only doing online ordering curbside pick up quick efficient always bring my items out right away

This location is the one I prefer the most. They are very helpful and I always appreciated the level of attention they provide us

Not my favorite place but nicest big box store to be able to hands on shop for appliances

Ordered item for pickup and it was ready within half an hour. Love not having to get out of the car or roll down my window for curbside pickup. FAST and CONVENIENT.

Its fine. If you can track down an employee they are generally helpful. I had an curbside pick up during the holidays, their system said I had received my order before it actually happened so I had to go inside and then be told thats just how their system worked. Ended up being 20 min after I received the confirmation that it actually got to me. Might have been more noticeable because it was busy. Dont worry about me, though, Ive made my peace with the debacle.

A clean and organized best buy. One of the few that still has computer parts.

Looked for screen cover today, good pricing for invisible shield for S10+. Had to muddle around for about 10minutes in order to find it. Layout of cases and accessories could use better management..mix mash of iPhone with Android phone equipment together. Should keep both eco-systems separated.

Great staff. They had exactly what I needed. They always do. Thanks, guys! 5 stars ⭐⭐⭐⭐⭐

Pretty awesome deal on a gaming laptop, but didnt receive accurate info re: whether it would be compatible with my vr system, so had to return it. Return went smoothly, but I missed out on other cyber monday deals due to misinformation and a general lack of customer support (which, tbh, is kind of understandable during the holiday season and a global pandemic). They did a pretty good job. Would shop there again.

Only best buy I will go to. Excellent in everyway.

They didnt have the product that I was after even tho their website said otherwise... So I bought a different version than I wanted. Just to stumble across the one I did want at Home Depot

Purchases are always confidant with the help from staff

I order a Samsung Galaxy S 21 5G and I paid extra money for express shipping.Unfortunately, the item didn’t arrived on the expected date. It didn’t arrived at all!! I very disappointed from the service and from the shipping company. Last time that I’m buying from you. :(

Did not have parts or accessories for the Bose noise-cancelling headphones that they sell. Wishing Frys or Radioshack were still around. Gone are the days of locally available component parts and ad hoc customization of electronics. . . unless Visa, MasterCard, PayPal or Google are getting a cut.

Did the drive up and it was quick and easy.

A little too busy without much help, still the help I did get was great.

Best Buy had just what I needed. The staff was superfriendly and willing to explain the difference between similar products.

Curbside pickup folks were super kind and knowledgeable. They put the TV in my car in a way that would prevent cracking. I could tell they were busy, so that extra touch was appreciated!

Always a great place to check out electronics! Very helpful staff! If they dont know the answer to your question they will attempt to find out! Not always the best prices is the reason for only 4 🌟 s.

Super convenient to buy online and just pop in to grab your order.

I came looking for a decent alarm clock. They had 3. One for $14.99, then $29.99, then $59.99. I guess buying an alarm clock is something most people dont buy anymore. I guess I was just hoping for a bigger selection, also why do they close so early at 7pm????

Its always a pleasure going to Best Buy theyre team is full of knowledge on many software.

Had everything I needed to set up my second office. 1 piece had to be exchanged for one with a different USB plug. But was quick and easy. Staff is very knowledgeable.

The room smelled like pet spray, I thought something crawled on my skin after I eat in the bed in my pajamas, after I settled in, I noticed someone, the same person continued to open and close the door to the laundry room, and then, at one time he began talking loudly at about 6:45 am as the face bowl sink in the bathroom was clogged, so it had a very slow drain, I could not get a shower neither the night I checked in nor the night I checked out Bec there was no hot water when I turned on the water in the sink, so I assumed that there was no hot water. I called the front desk night auditor, and she said she would report it, but she did not know anything about it. She said no one told her about the hot water not being on and the sink being clogged. I checked out without a shower after having a long bicycle ride prior to checking in the night before. Even though the room looked clean, the smell in the room was strong and terrible. I think the smell was in the floor and the bed blankets. Im allergic to all dogs and cats with the exception of a few dogs. Lastly, I told the day clerk about there being no hot water, and the smell, and she refunded half the cost of the room, so I am happy about that even though I had asked for a full refund..