Zero stars. Negative 10000000 stars. I paid for express shipping. He just drove by my house. Twice. Didnt even stop. As Im standing outside waiting for him. I even waved at him. Get a notification 5 seconds later unable to deliver. Im not even mad anymore. Just beyond disappointed that this is the service the American dollar buys these days. Once they have your money, you dont even exist.

Yet again, another package not delivered. 2 days in a row, FedEx has been unable to deliver. Today, the truck parked in front of my house and then left. I go outside, no package. Checked my camera… driver never left the drivers seat. Just played on his phone for 4 minutes. I called FedEx and was originally told they only do home deliveries Tues-Sun and that’s why it wasn’t delivered. Then when I stated their website shows home deliveries 7 days a week, he stated “oh yes it’s because of higher than normal delivery volume”. I mentioned the truck in front of my home for 4 minutes and he said it was a different truck. But he was unable to tell me the truck number that my package was on. It’s laughable how lazy the drivers are and the fact that FedEx doesn’t do anything to change it is just sad. I wish I could chose my delivery service when ordering from companies because I would NEVER chose FedEx.

I do not understand how workers can say there was an attempted delivery when there was not. I had medication over-nighted to me and intentionally stayed home all day, even taking the day off of work, in order to sign for the delivery. There was never even a FedEx truck on my street, no note on my door saying they attempted delivery, just a text update saying the delivery could not be completed. Now I have to pick it up on site because the customer service rep said they dont deliver on Saturdays. I also have to get it on my lunch break because I work during the locations business hours. I know the workers are probably overworked and undervalued, its just frustrating when a package with next day delivery happens to be medication and they lie about attempting delivery.

I avoid using fedex at all costs. And depending on what method your stuff is shipped they can or cant help you which is fairly stupid because its all one company and their systems should be integrated between ground and freight. They have no direct numbers to other departments or higher management. Customer service is piss poor. I normally choose to pay extra to choose my preference of shipping provider before having to deal with fedex.

Has awful fed ex ground drivers, specifically an older woman with brown/reddish hair who will wear it in a ponytail. Has also worn a bright green Fed Ex shirt. She cannot follow instructions or properly delivery a single package, just terrible.

I paid for overnight shipping at 11am on a Thursday. My tracking stated that it would get delivered by 12pm Friday, which then changed to end of day Friday. After 10pm I never received package. I call customer service, they apologize for delays and that my package is delayed, then proceed to tell me that it will not arrive until the next weekday (Monday) and that there is no way to make it delivered on Saturday. What a joke, I paid for a service, you couldn’t follow through, now I am left with out the item I needed on Friday. Outstanding!

Update: So i found my $250 basketball hoop a couple blocks over just dumped in a random driveway and again today they have delivered yet another package to a random house! You cant talk to anyone at the local Portage facility because they dont have a listed phone number! This is very frustrating! I looked on their app and my house isnt on there mapping system like it is on Google maps! This is ridiculous!FedEx is the worst delivery service ever especially in the Kalamazoo/Portage area, they can never find my house and routinely just drop my packages off at random houses! Ive never had this problem with U.P.S., the United States Postal Service or Amazon! They must find the dumbest people in the world to work for them! I try not to buy from anyone that uses that trash service!

The lady behind the counter was not the lady we usually get. We love the service usually however this afternoon the other lady was rude and I felt like walking out and coming back another day to pick up my package. Aweful that she would treat people like she did.

They have too much to do in the back and take a LONG time to come to the front. Then it’s all attitude because you interrupted whatever they are doing in the back. Why even have a front open? It’s clear the front counter is a last priority.

My package was estimated to be delivered April 22nd and then all of a sudden it went to pending and has been that way ever since. Why has my package been pending for almost 2 weeks when this facility is literally an hour away!?! And forget trying to actually talk to a human when you call to see whats going on because that wont happen. Absolutely the worst delivery service I have ever had to deal with! If I could make sure nothing I ordered went through FedEx I would!

Friendly helpful staff in a clean and safe environment.

Helpful and was able to get my package sent out easy and quick.

This is the 3rd time FedEx have disappointed in their delivery service. I have been home all day. I hear no knock, nor doorbell ring. No attempt at all. I get a text saying sorry we missed you, you werent home. Ive been looking forward to this package and now I ha e to wait 2 more days to receive it. FedEx is a joke. Is UPS or Amazon, much better.

Always very helpful

Service counter is outstanding

Did not drop off when they said they would. Unreliable

Good service, it just took a little longer than Id planned.

Rude make u wait forever didnt have my package after telling me they did on the phone.....

If I could give zero stars I would. Part was supposed to be delivered today and in True FedEx fashion delivery date changed. So now the repair went from being done today to sometime next month. Worst company for shipping. I dont understand why people still use this incompetent company.

They claim to attempt to deliver, but were not here. They hide behind automation, it appears to be impossible to speak to a human being.

Not great service at all. Rude, and started talking to someone else while I was trying to talk with her.

FedEx consistently fails to deliver to my home, saying wrong address (its not) and never getting deliveries to me in time. Now that Im working from home and need things delivered here, Ive missed critical deadlines thanks to FedEx, and have had to sped extra money to reorder items from merchants who use other shipping options. UPS, USPS, heck even Doordash, Instacart, Jimmy Johns, everyone else delivers to me without an issue except for FedEx. Ive called each time, and have gotten no help or recourse. When I shop online now, I cancel my order if FedEx is the only shipping option. I wish things were different, but this has cost me too much time, money, and frustration.

They were nice polite good service

Forgot to add my Apartment number to a package and they have given me 0 good directions on how to get it, every call is transferred to a random foreigner who knows nothing about the packages they are hoarding in the building. Why have a package delivery service if you just steal packages and blame me? Id sooner walk across the country to deliver something myself than to ever use FEDEX.Upon trying again and giving them all the information they asked for, they still said they can not send or give me my package. Package delivery? More like package thievery.

I work at the UPS Store in Battle Creek and I am the center manager. In the last 10 years since Ive been here, we have lots of delivery guys from Fedex that have come into the store that are friendly, polite and very professional. My complaint is for an older guy that comes to our store. In all of the years that hes come, his attitude and approach have been less than professional. As an example, He interrupts us when we are helping other customers, He has yelled at us for while we are in the course of doing business and just today as I was on an extremely important phone call, He yelled at me for not giving my full name. Ive been here 10 years and Hes been in here several times. Its amazing that He still doesnt know the name. Truly amazing Dave. I would appreciate a better attitude.

These folks are very unwelcoming..

I had to wait 3 separate days f ok r a package delivery and no one could or would give me a explanation of why. And then the package was supposed to be delivered before 2pm and wasnt delivered until very late in the evening. HORRIBLE SERVICE

Clean, and fast service no one was in the building. Employee could have been little friendlier.

Helpful staff

☆Cleanliness☆Excellent. [ ]Average. [X]Poor. [ ]Not applicable [ ]☆Food☆Excellent. [ ]Average. [ ]Poor. [ ]Not applicable [X]☆Lighting☆Excellent. [ ]Average. [X]Poor. [ ]Not applicable [ ]☆Location☆Excellent. [ ]Average. [ ]Poor. [X]Not applicable [ ]☆Price☆Excellent. [ ]Average. [X]Poor. [ ]Not applicable [ ]☆Parking☆Excellent. [X]Average. [ ]Poor. [ ]Not applicable [ ]☆Restrooms☆Excellent. [ ]Average. [ ]Poor. [ ]Not applicable [X]☆Staff☆Excellent. [ ]Average. [ ]Poor. [X]Not applicable [ ]☆Top Pros☆1. plenty of parking2.3.☆Top Cons☆1. Terrible customer service2. Lack of knowledge3.☆Verdict☆Worst place to go for shipping and picking up package. You call and speak with someone they inform you what you need and everything to pickup a package but when you arrive its not good enough and you spend over 2 hours trying to get your package just because that worker isnt willing to release it.

Drivers do not try hard to deliver a package, also do not knock on door to try to see if someone is home. Was sitting in the livingroom waiting and still missed it.

Great staff

Friendly staff. Good location for sending packages.

Very helpful employees. Actually cheerful and happy hard to find sometimes in other places

This is thee best FedEx shipping location in greater Kzoo. The employees act like theyre actually happy to help you, and they are open until 7 pm, unlike the other locations where their last pickup is at 5 pm. Thank you!

The Staff were amazing they when above and beyond their duties to get our package to us, Thanks Ladies!!!

Went to wrong door to deliver package. Because they went to wrong apartment now I have to go pick up package. Had to make 2 trips cause when they said I had to pick up myself they didnt even give me a time frame of when driver will return

I was at home this morning and apparently they tried to deliver a package, but never rang my door bell. Seems its the least they can do! I didnt hear any knocking.

The Driver LIED: Stating 9:04 am, Delivery exception, KALAMAZOO, MI, Customer not available or business closed I was home, up since 7AM, sitting 20 feet away from the front door, Door bell works and is loud, No Knock on the door, No tag on the knob stating a delivery attempt was made. Conclusion the driver simply lied! This is not any way to run a business. I will pursue this in FedEx to a higher authority.

I was suppose to receive my package on a Saturday while my wife was home and I’m at work. Unfortunately for us when the driver arrived he neither got out to knock or even to see if we were home and mark our delivery as delivery exception which translates to no one home or business is closed. Good thing my wife was home watching through our front window as she recorded the whole thing. I contacted fedex just to be hung up on. I recalled talked to a manager who explained that the center had closed for the day and I would not be receiving my package till next business day. Worst experience and a waste of money and time. I will not ever be shipping through a company who doesn’t care about their customers again. Thank you!

VERY DISAPPOINTED!!!! With the claims of fast, reliable and customer quality service...you would think I could get my package. The warehouse wont hold the package for (states not set up for that). There will be only 3 delivery attempts...each while I will be at work and unable to sign for delivery. Even with this explained I received no help or satisfaction. What do I do???! I love paying for things the cant / wont be delivered. I am sure the BIG NATIONWIDE company I have made this purchase through will be happy to hear the company the promote is seriously lacking in the delivery, customer, and quality areas. Will advise all to use other means of shipping from this point forward

Shipping a very heavy item was easy. Staff was helpful and my package arrived on time and without damage.

For real...this guys are rude and mean....barely they answer the greetings....somebody need to pay attention about the personal that works there and give them a better customer service training ....Im not kidding.

Tracking says delivery attempted but that is absolutely false. This happens about 1 of every 4 shipments from Amazon shipped through Fed Ex. Then was told they would get it back out and delivered today. That was a a lie, because later they said they cant do that. Hours wasted, waiting at work for a delivery that was never going to happen. I could have gone home and seen my family.

Easy to get to friendly personal full of information if needed.

Of course, the rating is so small because those who normally write shipping reviews, have had a bad experience. When good, most dont go back and write a review. Ive had nothing but good with this company.

Great service. Very informative .

No one was their and had to yell in the back to get some help

I order a package from Ohio FedEx text me and told me it would be here on Saturday, Friday i get a text saying it was in Michigan where i live Saturday morning I get a text saying it was sent back to Ohio where it came from and it would be here on Tuesday when i called to ask what the problem was the customer service representative told me to called back monday and he was hanging up on me because he did care i was just trying to find out what the problem was wow bad service and bad customer service

Very helpful staff.

Excellent business to receive and ship freight... ♡ Awesome customer service... ♡

Absolutely the wrost shipping company. Packages are always damaged, refuse to let you pick up packages, rude... I hate that my company uses only them for shipping

They are the nicest people that help you sending out packages

I had to drive all the way there... All the way there!!! It was like a 35 to 45 minute commute one way. :(

I had to pick up a package there. Everything was handled quickly and professionally

I need to be able to understand the person to whom I am speaking.

Our package had delivery exception twice and had to drive 20 minutes out here. We waited for 20 minutes with nobody at the front. When they did come out, one of the workers farted and didnt seem to care. Very unprofessional

Wow... Your company sucks! Spent all day calling because we were supposed to receive a package, says its been delivered so we go check its not there. Call you guys, your response? We have to wait for the driver to return, so I waited. I called at 6:30 guess what! The driver went home... Well thats the second time money has been thrown down the drain because of your company, thanks FedEx

SPEEDING THROUGH OUR COMMUNITY! I tried calling to register a complaint about a driver going through our community at excessive speeds! If you call the 800 number you end up with a customer service person in the Dominican Republic who has no idea of how to help you and no idea of who to connect you with. When I looked for a local number to call, there were only drop off spots and they didnt seem to know where the drivers came from. So no one was of any help at all!

Sadly there are employees that work for FedEx who are thieves themself.

Absolutely the worst shipping company I have ever dealt with, and I have the misfortune of having to deal with them in a regular basis. Drivers always come up with lies and excuses of why they did not deliver the packages. The management there doesnt do anything, and the office in Kalamazoo doesnt even have a phone number, so no one there makes the drivers responsible.

Great service! Very friendly.

Waited 2 days in a row for a package I had to sign for. Both days the driver lied and said I wasnt home. I literally sat bye my window both days. I Told them Ill just pick it up myself for the 3rd day. Wasted my time because of a lazy driver.

Very polite staff, prompt service.

Affordable pricing package made it by Christmas

Great customer service from Kim.

Hard to get to unless you look up where it is.

Not very friendly and I had to wait for 15 minutes for someone to help me and I was the only one in the lobby

Why is it that UPS and the US Postal Service can come right to my door but when I get a package from FedEx I have to play guess where the package is? I have had my FedEx packages delivered to the vacant house next door, the large flat rock 10 feet from the road behind my mailbox, and lately in the open barn 150 feet from the house sitting on the ground near a large garbage can? Why?

Was told I would get a package, so I waited around my living room for 6 hours before looking at my package tracking only to discover that the driver lied and said I wasnt home. Worst delivery service possible. No accountability. Wish 0 stars was an option.

I missed my package and had to come in here... it was far away from town.

Driver said I wasnt home, security camera shows the driver didnt even knock.

Worst services ever! No time commitment !!

Friendly, quick and easy.

Fast and efficient.

Nice place.

Driver claims I wasn’t home. They opened a gate and passed a doorbell. Maybe they need to hire more observant driver. Customer service is a joke!

Hidden and out of the way, use Google maps

Signs posted at customer entrance prohibit firearms.

Idk why this is even here for me

Send your packages !

Always issues

Friendly

Move