Ive been a mailbox customer here for over two decades and Ive never had any problems here! Service is always great and the staff are super friendly and helpful, always doing their best to help out even when theyre clearly very busy during a rush.Great stuff and amazing all around!

Good location for sending and receiving packages. Usually doesnt takes more than few minutes to get the job done . Except during the holiday season when its quite busy.The Employees are pretty good as well and do their job properly. The packages so far have been delivered on time and we havent had much to complain about.The store is Conveniently located in the same strip mall as Target with plenty of parking.

New staff, not very knowledgeable about the business. Some experience and things should go softer... hopefully.

Amazing customer service, fast, kind, and very helpful.

I received my paycheck in the mail and opened it up at the UPS Store. Unfortunately that is also where I left my check, sitting there, completely ready to be cashed. Imagine my surprise and delight when I received a call from Amanda. a clerk who works for the UPS store. Amanda found my check and put it back in my PO box. Her honesty and friendly nature is enough to restore ones faith in the humans. I will always use this particular branch, because of Amandas actions she really deserves a raise, bonus, and recognition for being a really nice, honest person.

Super fast & friendly. Doesnt get any easier.

I have a box at this location. Its a great value with the uncertainty of USPS. I have after-hours access to my mailbox as well as shipping discounts. Most of the time theyll gather my mail when they see me in the parking lot and have it ready for me to grab when I come in. Any issues Ive had has been with deliveries from FedEx and the employees here helped resolve the issues and track down my packages.Great service👍🏼

Our ups guy is the best. he left my dog a treat. please give whoever does the portage route a raise they are precious!!!!!!

They dont supply tracking info and if you stol talking they hang up teirble biussness

The UPS delivery man is very nice!

I don’t understand this has never been a problem at any other UPS store. I came in to make photo copies of my tax return to use for my records. I’m a little particular because this is private information that I don’t want anyone else to really see . Some of my sheets are letter sized, some are smaller, it would take a while to do each one individually and that’s why I prefer to copy them myself. Typically the store has a counter or a key that they insert into the copier that tabulates the number of copies made. I was just told that they would have to do the copying otherwise I would not be able to copy my sheets. The UPS representative was not rude in anyway but I just find this a barrier to coming back to this store . I just left and I’ll go to the FedEx store where this is never been a problem.

Avoid at all costs. Was here this morning. Employee behind counter completely ignored me, making me wait while they talked about Amazon with their friend. Employee was then very rude and unhelpful when I was dealing with issues getting my package shipped. I lost $30 on packages UPS refused to ship due to their own mistake. Was offered no solution or assistance. Waste of 4 hours of my life and my money. Very very frustrating.

They have always been both professional and friendly. I should know - I have utiluzed their services many times. before retiring, I also delivered mail to them every day for 14 years, and witnessed them interacting with customers in positive and helpful ways every single day.

I pulled into the circle k at 4921 sprinkle road a few minutes ago and almost got smacked on my driver door by a delivery truck. As I was about halfway through the parking lot heading to the pumps, the driver decided to pull off from being parked towards the side of the parking lot. Luckily we both slammed our brakes pretty hard and avoided a collision, but as someone who has been hit by a semi truck a few years back, it causes quite a panic attack. Please be more aware of your surroundings is all I ask.

This is my go-to place to ship anything, especially returns. No matter who is behind the counter, they are knowledgeable and efficient.

Quick and easy to return and Amazon package.

Great service! Strongly recommended. Dan and Mary are always so helpful in assisting with my packing and shipping needs. Store is always very clean and neat. Wouldn’t ship anywhere else!

The staff were excellent. Friendly and ready to adapt to help me and my uncle. Awesome

I mail out UPS packages 5-6 days a week. This location is by far my favorite in the Kalamazoo/Portage area.They have 4 parking spots dedicated for 10 minute drop offs. They keep dollies right by the door to help with big orders and the staff is as good as it gets.These guys are doing it right.

I came in after a morning of errands with my toddler, tired and completely unprepared to ship this package for my husband. The guy who was working took my stuff and handed me a receipt two minutes later. He was awesome! Super friendly and quick =)

We have been using this locations services since 2000, back when it was Mail Boxes Etc. We have had great service with both owners. My whole family is now getting mail here.

Great, friendly customer service experience. I couldnt be happier with my service from this store! I highly recommend meeting with Mary for all of your shipping needs.

Service was fantastic, no pain, easy breezy. An older lady helped me, we discussed other book rental possibilities for college. I will be going back today for another shipment.

They were so friendly and helpful!

Staff is friendly and helpful. I also appreciate the AARP discount.

The service was excellent and professional, Dillon is an exceptional employee!

Had to have a 3rd party drop off a LARGE package, they handled everything over the phone with ease, fantastic team, really easy to work with even with a difficult situation!

Cool owners, nice staff, and great customer service. Very simple and easy, in and out, every time Ive been there.

Great owners, and great service! Always willing to go above and beyond. Theyre the first ones I think to go to for shipping and printing needs.

Active ownership, friendly professional staff, amazing service. Highly recommended!

I took a box filled with my moms wedding china set to ship from this location. The gentleman, Ryan who helped me was impatient when questions were asked regarding how he will pack them. I was concerned about my moms stuff who has recently passed away I have been to this location several times and I hate going there when this older lady is not working. This snobbish young guy they have hired always act too smart.They just lost another customer. I will not go to the store where customers stuff is considered junk.

I had to send a lot of the equipment from AT&T and I always had great service.

This store is great or i should say ups is great! wish everyone would go through them!

They skipped me and get another customer behind me with the same service. It seems like we don’t exist.

Dropped my package off. Quick and easy.

Excellent staff... always fast and friendly service!

Too much greed and love for money not help and useless website

Very friendly and polite staff always willing to help with your shipping needs!!! They will even tape-seal shut your box for you :-) unlike USPS

Dedicated, helpful and great energy! Thank you!

Went to this location. There was a young guy extremely rude. He attitude was as if I am a headache for him. WILL NOT go back to this location.

They charge 3 dollars just to print a shipping label.

Im waiting on my Xbox one

Great service

Great service!

This place Rocks!!!!!