Good people, they are willing to help me find what I need at reasonable prices.

Arnold helped me to source a 2006 Jeep Wrangler Windshield frame. To ensure that I’m not getting a rusted frame (common Jeep problem), he explained the process of pulling the part, inspecting with photos, and if it’s rusted out, I do not have to accept the part. Great service! Thanks.

The Staff at Shaw Auto parts is AMAZING, they always go out of their way to make sure our orders are filled in a timely manner and if there are any issues with parts, the situation is quickly taken care of! I cant say enough about the service they provide for us in the Auto Collision Industry!

Great place. Great people. I needed a new frame and Margie went above and beyond helping me find the frame within a day. I couldnt be more happy about my experience. I will definitely be reaching out for more parts.

2 stars, only because they are still covid-19 paranoid late July of 2021. More geared towards body shop customers

Ordered a motor for my 2008 Dodge, trucks back on the road and runs great. Very Happy and easy to deal with!!

Im VERY not part savvy and they helped me figure out exactly what I needed. VERY knowledgeable and I highly recommend!

Margie has gone above and beyond what I had expected. I would recommend Shaw Auto to anyone I know. Thank you for your patience and help getting me a new lid gate for my wifes Sequoia.

Will not take back parts, would not recommend.Parts have been questionable at best!

Shaw Auto Parts was excellent to work with. I highly recommend their business!!

Im torn. Trying to sell them my totalled car was kind of difficult and a bit frustrating, but they offered me the best deal on my car and they are the ones I eventually sold it to.Definitely the top place I would recommend for selling a totalled vehicle in Pocatello, especially if youre like me and had under 100,000 miles on your car. They know what the engine and transmission and other parts are worth. Yeah, I couldve sold my parts for WAY more than they offered me if I had had the time and setup to pull the parts. But I didnt, so this was definitely a good deal for me. They offered me literally over 10 times more money than some other companies I talked to.The frustrating part is that you have to email them in order to offer to sell something. But this is because their buyer lives in Utah, so it makes perfect sense. He is pretty quick about getting back to you, and he set up the tow and everything for me. All I had to do afterward was go into the main building to sign the new ownership and pick up my check. But going into their main building is frustrating. In the front room, all the employees take calls, so they sit on the phone and dont make it a priority to help you out. My first time there I was asking if I could speak to someone about selling my car when they confirmed that I did have to email. The lady who spoke to me said something like, But the car has to be in your name in order for you to sell it to us. You do know that, right? as if I looked too young to own a car or something (Im 25).The next time I came by to sign over my car and get my check, I had to stand around for a good 10 or 15 min. A few employees finished calls and didnt ask me if I needed help, but instead kept taking new calls. Finally the same lady told me I was in the wrong room for what I was trying to do. You have to go back behind their desks and down a few hallways to get to the right place to sell your car. The lady I spoke with in the back when I signed over my car was AWESOME. I just wish the people up front where you enter the business were a little more friendly and helpful. A little more emphasis on customer service here could go a long way (and this is coming from someone who works as a customer service agent for a call center).

There was miscommunication in what part I ordered, but Paul handled the situation very well and helped me find the correct part and get it shipped to my house.

Even though I didnt find the parts I was looking for, they were extremely helpful in directing and locating what I am needing. I will continue to call upon them as well as tell others to do business with Shaws...

Good communication, parts as described, willing to pull parts while on the spot, helped load in tight quarters, would do business again.

Good price friendly service

Horrible customer service. Never answer their phones. Very slow to help people. Won’t come back

Ordered a part. They said that they had it on the shelf. I paid for the part. Went to pick it up. Called for curbside pickup. Waited for 45 mins. Called them back after 45 mins and they said they lost my part and wanted to charge me an additional shipping fee to Have another one shipped in. What a waste of time. Pathetic.

Absolutely awesome shop! We came here for a new spare tire, and they hooked us up really nice and fast. The last mechanic to work on our car switched an important piece to the tire mechanism without telling us, and these guys helped us fix the issue at no charge. Every staff member was super friendly and informative. 10/10 would go again

Stan is better

Im very happy with the used tires I bought today. Unfortunately they didnt have my exact size so I went up to 65 but the price I paid for 4 tires in this good of shape made up for that. Thanks Shaws!

Looked up the part online. I used the live chat and got no response. Waited a couple of days. Still no response. I ordered it online it said local pick up only. Drove 126 miles the next day to get it and was told they couldn’t find any record of it. I showed them the transaction receipt and finally was told it was processed but I had to come back in 3 days. I used to buy regularly from these guys. NEVER AGAIN! Wasted my time and double trips that added up to 500 miles. What a joke!

Thank you Shaw Auto Parts. You didnt have what I needed on hand, but Macie found it for me. We are up and running again!

Very kind friendly employees.. Fast service.. Knowledgeable of their inventory.. Great prices..

Stopped in driving from Boise to Salt Lake. They had the part listed I needed for my Jeep. When I went in to get the part was told that the part I needed had not been pulled and that customers can not go in the yard to pull the part themselves. It would not be able to be pulled until the next day. I told them I was only driving through town and wouldn’t be in town tomorrow. The response I got was sorry. I also asked if there was a fee I could pay to have the part expedited for pulling same day. I was told that the owner doesn’t want that being done.

Friendly customer service and quick drive up delivery!

They were so helpful!

Very nice to work with.

Best experience from a wrecking yard for purchase of a used transmission. Deann helped me, and was professional, clear cut, honest and was the most efficient person I have ever dealt with in 33 years in the auto industry. These guys have their stuff together!

Great staff, great prices!

Very middle of the road. Prices are crazy high compared to other salvage yards. You cant pull your own parts and they have a $50 minimum order. So if you were hoping to go get a good deal on something small this is not the place to go.However, if you cant find a part sometimes they have it. Even if they charge way too much. At least youll get it. And sometimes there is a huge wait. This is always the last place in town Ill try.

Save your time. The people in there are dishonest. The customer care sucks

Had the part I needed were friendly and helpfull

Great customer service great parts very nice and organized facility Two thumbs up!!

Jeniffer helped me find a window switch for my Honda. She was very patient and worked hard to help me find a working window switch. Thanks so much!

WOW...sorry we didnt know you really wanted it......then oh our guy didnt get around to pulling your part today....no theres nothing we can do...not even a sorry we promised you the part today, and it may be tomorrow if he gets around to it... just a do you want us to cancel your order....heaven forbid youd hire some more help if your a day and a half behind...or maybe work late or through a lunch....I just dont get it....not how I do business....I guess theyre just too busy to care about the customer....

I have personally done business with Jeniffer for years, have submitted hundreds of orders through her. she is a top of the line parts professional and i have very minimal problems, my parts always exceed expectation and arrive in a timely manner. I look forward to doing more business with Jeniffer and Shaw Auto Parts

Not to helpful. Especially if your not sure what your exactly after. Better if men go and pick up the part and not send there wife or girlfriend.

Paul and Jennifer took great care of me.

Margie was great.

Great company to do business with! Very Knowledgeable, excellent service and a 6 month standard warranty. Highly recommend this company.

Paul was extremely helpful, honest, and thorough. Great experience.

Would be the go to spot for used parts if they had an accurate inventory on hand.

Good service and fair price

Three weeks to get the right part in

Went looking for wheels the sign said open but the door was locked and no one was there.

Service was good ! I will be coming back.

Tried calling, spoke with Paul, he referred me to a bad website, said I could see pictures, website sucks. Customer service sucks. Amazing how people run a business.

This is my farther buisness. Of course i would rate it 5 stars

Locked down makes it slow

The right part in great shape and came with a warranty great nice and friendly

Had the exact part in the exact color i needed $ awesome

Good selection, good service, great prices.

Very quick service and a friendly front desk.

Horrible experience,Jennifer is very rude ,dishonest,high prices,no more business with these ppl 👎👎👎

Good service, very efficient, and competitively priced.

Its ok there pricy

My experience with this people was bad I call couple times and the first time Jennifer was nice but the second time she was rude she was hurry for hang up the phone and pissed because I ask at what time I can pick up the part I was looking for because am from jackson wyoming but she dont let me explain so that was my last call to this place

Good service 👍

Very good to work with, great prices

I live by Shaws. Ive never been there

Very helpful

Called to order a part on Monday said they would have ready Wednesday I call and they tell me they haven’t pulled the part and didn’t know when they would they should have said that day one horrible service

Very organized and professional

Have nothing for anything for no one

Great people!

Ok to high on prices

Never find anything here.

They rip people off

Tons of parts!

Seemed like salesman

Very rude and talks like a know it all.

Friendly and professional