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JCPenney Optical
4510 E Cactus Rd, Phoenix, AZ 85032, United States
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JCPenney Optical

Comments
Sr
Review №1

The staff are sooo rude and they are super sassy. When we called them to ask if our glasses were ready they said “well it’s Monday morning and I’m tired so you better wait your turn and stop calling us nonstop, you are not appreciative.” They are just ridiculous

ir
Review №2

I made an appointment online for an exam, thinking I would see a Dr. I walk in and was told that they now take pictures of your eyes with new technology and send it out to a doctor to review. If you want an old fashioned test, the doctor is only in the office once a week. Once a week? Are you kidding me?I told the lady there that the website should say this so people know what to expect, she just gave me an excuse of she’s been telling them (whoever “them” is).I initially made an appointment for when he would be in, but changed my mind days later and canceled it.I made an appointment elsewhere, closer to my place & I couldn’t be happier.Do yourself a favor & go elsewhere. Not worth it.

Jo
Review №3

You get what you pay for, dont expect too much.

Ch
Review №4

Very rude. Receptionist level of customer Service was terrible. Asked to speak to the manager because of her rudeness. She said he eowou call me back and he never called. I liked it better when it was JCPenney optical.

Je
Review №5

They are absolutely horrible with answering the phone and calling back at a decent time. Staff isn’t the friendliest either. The doc is nice but that’s it really. They have a bad selection with glasses too

Br
Review №6

Not bad with price for one pair. The employees were sweet, and very helpful with choosing my first frames. I have heard horrible reviews and am hoping my glasses come in time, and also hope the quality of the glasses are satisfactory. Ordered them early this week.. Heard antiglare film wears off. Im hoping this isnt the case....

Da
Review №7

Good place for glasses, the vision chick is really patient with kids. Much appreciated.

Da
Review №8

They just measure your current glasses and try to sell you on the idea of using the same prescription. Wasted money.

pa
Review №9

Very slow, inconsiderate service. Even when you arrive a half hour early.

Information
9 Photos
9 Comments
2.2 Rating
  • Address:4510 E Cactus Rd, Phoenix, AZ 85032, United States
  • Site:https://www.jcpenneyoptical.com/stores/paradise-valley-s-c/
  • Phone:+1 602-996-6833
Categories
  • Contact lenses supplier
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–5PM
  • Wednesday:Closed
  • Thursday:11AM–6PM
  • Friday:11AM–6PM
  • Saturday:11AM–6PM
  • Sunday:11AM–6PM
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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