A few weeks ago, I went to this location for an upgrade. I was instantly greeted and helped promptly! The gentlemen that work at this store are very welcoming and motivated. My experience at this store was actually perfect! Very welcoming, encouraging, & ultimately a well-driven team that equips themselves with energy, professionalism, character and most importantly, customer service!:)

The salesman “Alexis” appeared unmotivated and disinterested. Came in to upgrade and buy a new phone - he acted as if I was a burden to him.My old phone is paid off so I wanted to trade that in also. The T-Mobile website says that I can get credit for my phone (once I fix the crack), however Alexis said that it has to be during a “special promotion.” This information is conflicting between the main T-Mobile website and its stores.Their phone color selection is almost non-existent. Black and blue.I wonder if Verizon will have better customer service? Guess there’s a reason this specific store has so many negative reviews.****Edit: immediately after leaving this T-Mobile store I called Verizon and got a totally different experience. The representative was courteous, polite, and sounded like he actually wanted to be at work.I switched to Verizon. Instead of being told that I couldn’t trade in my phone for credit because of my cracked screen, I was told that I can turn it in for a credit of $350.00 regardless of the cracked screen.Additionally, I was offered discounts that would have me paying the same amount each month that I was paying for with Sprint.And instead of owing around $150.00 for the “phone tax” that T-Mobile wanted to charge me, Verizon said I didn’t have to pay that.Brand new phone, better customer service, and money saved. In a way I’m glad that I had that bad experience with T-Mobile.

Thank you T-Mobile for helping me get back into my One+ phone that has not worked in a year due to cybercriminals hacking my phone. I appreciate the information on the SIM card and T-Mobiles prepaid plan.

Top tier service at this location. Went in with a situation where I needed to reactivate my old phone and the 2 gentlemen didnt hesitate to get to the root of my problem and solve it! Very friendly and knowledgeable. The grade A service that you love to see. Thanks guys.

I was having technical problems with my previous carrier, and decided to try T-MOBILE and went into this store. I was promptly greeted by the store manager Jose and he walked me through the different plans and services and I knew I could give it a try. I am not disappointed with the service and specially the customer service that I received. I highly recommend T-Mobile and specially this store.

Came into the store looking to get a simple I Phone. Luis was very knowledgeable in helping me and to transfer my info to my new phone. My mom recently passed and I didnt want to lose the voicemails still on the old phone. Major asset to the company.

Great customer service! I highly recommend this location to everyone! Very professional, passionate, and outgoing! I will most definitely refer this location to my friends and family! And very good customer service.

Went in for an upgrade. Staff was helpful

Who owns this store? You need to know, the people youre hiring are either unqualified, unwilling or somehow otherwise unable to properly do their jobs. Theyre very nonchalant about it, no less. Two employees in an empty store (EMPTY, zero customers) unwilling to help or provide me with basic customer service. I spoke with a TMobile representative a week prior, about what I wanted to do and they told me that I could be helped in the store. Then I go into my local store on Monday and the salesman tells me I have to call customer service, that he is unable to help me in the store, even assured me it would be a quick call. When I inquired about upgrading my phone saleslady told me that that could only be done after I made the call to customer service essentially. I called customer service today and the representative was surprised and told me that I absolutely could and should have been helped in the store, theres no reason why I should have had to call customer service. She apologized on their behalf and said this store location will be reported specifically. Save yourself the trip, its a waste of time. If you need anything from a TMobile store, find a different location in town with hopefully better management and employees that will actually do the job theyve been hired for. Dont waste your time here.

I stopped by the store to pick up my free item for TMobile Tuesday. There were two employees working and they were helping other customers but I was still greeted with a kind hello and that they would be with me shortly. I didnt have to wait very long. The gentleman thanked me for waiting. I advised I was here to pick up the free Tuesday item. He said great I love giving out the free items He was very polite and seemed happy to be helping. As a former Sprint customer, I am happy to see TMobile has great service.

Truly Awful place found out my account was altered and charges where added without my consent. I advise against ever visiting this location there manager Jose is the main culprit and ringleader in their account fraud. Be very careful and check you bill and receipts if you ever visit this location. Take it up with customer care if you do see irregularities this management will give you run around. I am warning others from personal experience. Had a mobile internet line added I never knew about an extra voice line and insurance on a device I declined to have added. Visit 20st and camelback instead much better and will not screw you over.

Andrew is AMAZING! He went above and beyond. Extremely nice. Thank you so much.

Great customer service and friendly staff. I highly recommend this store

Great customer service, Jose is very professional and polite definitely recommend this store to anyone.

Great customer service! I highly recommend this location to everyone! Very professional, passionate, and outgoing! I will most definitely refer this location to my friends and family!

Jeanelle helped me switched and made eveyrhing easy

Manager and young lady staff person were very useful and prompt to answer my questions and assist. Will highly recommend this site. There was a queue, understandably.

Do not buy any accessories from this store they dont warranty nothing. Go to Amazon. The people in here will lie to you just so u can spend money. Get the phones but dont buy accessories

Poor customer service. Two staff member flirting and talking about posting on Instagram instead of helping customer.

How can you charged me with add service without my consent?!?!?!

David was the one who helped me out at this store. I loved how knowledgeable he was and very helpful by making sure my issue was fixed. Thank you so much for the customer service he provided. I love David from TMobile! I have never had issues with this location & I will continue to come here.

I dont know why every time I walk into a T-Mobile, it takes years off my life. I called ahead and spoke to customer care about getting a new phone. What they told me was different than what the location says. Our person tried her best but getting a new phone upgrade took an hour and a half and we paid more than what was told. Also, no accessories in stock for the samsung s7 edge.

Garrett was great in helping out my sister purchase a phone and cancel her prior lines.Thank you for all your help! You were great :)

This review is for the T Mobil and Sprint. Not the store.My review for this company is so poor 1 star maybe half. The signal where I do my business is so weak or non existence.I keep losing my customer and gettingbad review from my customers. The signal drops or so weak in Waddell, Surprise ,Goodyear. PEORIA.

Great customer service!

Huge thanks to Desiree and to Miguel for fixing our network connection problems! You guys are awesome!!! ❤

Didnt greet me when walking inside the store, not very much people there but it was slow and wasted 35 minutes trying to get a glass protector for my phone & still didnt get helped. Very unfortunate & disappointing.

Went in looking for the manager to get some assistance on my account but wasn’t there and was help by Angelica, she treated me so well and handled everything just as a manager would! Definitely deserves a promotion!!!

Help me out got what I needed no problems

Anyone that needs a phone, or has a problem with a phone, this is the place to come. Great service.

I went in because I was having a difficult time transferring my pictures and videos onto an SD card and the manager Carlos was 🎶awesome🎶!! Not only did he assist with that issue but he also helped me with another purchase and let me hang out until all of my files were done transferring over. Sometimes you come across representatives who make you feel like youre wasting their time but he was not one of them. All of the representatives who were there were polite and willing to help. Luis was pretty amazing himself (too bad he couldnt find the watch that I wanted but he looked👀 so I appreciate him for that). All in all my experience at this location was a 10 out of 10 or on Google I give it 5 ☆☆☆☆☆. Thanks guys for your assistance!!

The T-Mobile location on 24th St and Baseline completely gave me totally incorrect service and information upon setting up service with TMobile from Verizon!However on 06/08/2020, I came in and David did all he could to rectify the situation (as I was completely ready to cancel and go back to Verizon, especially after how the T-Mobile store on 24th Street and Baseline *completely* messed up my stating service to where I am being charged for a phone they told me would be free, minus taxes out the door,w/T-Mobile !)David stayed on the phone with his support agent and really did all he could to fix the issue and retain me as a customer.Unfortunately I still have to go back to the 24th Street and Baseline location to get further assistance fixing the original issue they created (which apparently that location always has issues! :( )...Yet I feel like my time spent here at the 7th Ave location was worth it and that David and his staff do care for the customer and value their business. If I stay with T-Mobile after this issue is fixed, then I will only return to this store whilst I love in Phoenix.Thanks again David! I appreciate your level of care, time and attempts with Support in helping me sort out my issue that the 24tg St and Baseline T-Mobile location egregiously created (wasting my money and time at that!)Customer service matters. Especially now. David provided the best possible service he was able to. Great conversation even while we waited forPfor help from direct T-Mobile support!To David, (and all who read this!) DO follow your dreams. Much appreciated, -;$.. @thisthatnewnew

Awesome store!!! Jake the manager and David the assistant manager were very kind. Offered me water and let me play my favorite music in store!!! Definitely the best experience Ive had!

The best customer service I have ever experienced! The manager Kyle, is very professional and extremely knowledgeable of T-Mobile products and services. He went above and finding the best phone and plan that worked for me. The atmosphere is very positive and welcoming. Convenient location. I will definitely recommend this location for your T-Mobile services!

Isaiah was so kind and helpful! Answered all of our questions and got us set up quickly!

My favorite Spot to go to.

The staff was nice enough in October 2017 when we opened up the account, but nice doesnt compensate for incompetance. We went in to sign up for the 55 plus plan. Both my husband AND I, I am the one who was over 55 so both of us had to be there. I gave my drivers license to prove my age and he provided his because the employee asked for them. But a year and a half later we come to find out that I need to go in and show my ID. It was then that we found out that this account was set up using my husband s I D and not mine. The odd thing if they texted me to come in to prove my age. They did NOT text my husband. And so to correct T-Mobiles error, my bill has increased $120 a year. I am not a happy customer and would be giving this company a negative one star if possible.***Update-the district manager contacted us and worked very hard to get this straightened out. Im very happy with his level of customer service. 😃

Entering the store and being greeted by t mobile employees. They did an outstanding performance for customer service! And given the high life of getting me and awesome phone with some cool accessories. I definitely recommend this store for getting a new phone or anything you need. (:

This particular store is Awesome.. Joey and Kyle were Extremely helpful. And knowledgeable of the products and services. That T-Mobile offers its customers. Joey assisted Me with how to connect my Fitbit to my IPhone. Over the phone.. Superior Customer Service. Thanks so much Guys. You made my experience a lot Less Stressful. And Fun.. 😊

If I could give a negative rating, I would. I went in with a simple question. The young man helping me essentially said he could t help me and to call customer care.So I sat there at his desk, while I called. He got up, left me there, got on the phone, sat away from me talking on the phone.Then a young lady sat down, texting, never made conversation with me.Nobody seemed to be doing anything.I was there 4/19/19 @ about noon.Then when I finished the call I got up and left and one person said bye.Worst customer service I e had in a while.

Amazing customer service and support! Michael was extremely knowledgeable and helpful. Would drive out of my way to come to this store again!

Came in today to transfer my number to a new cell phone after unsuccessful visit to a different store! Michael was extremely professional and sweet, it took him about 3 minutes to make my new phone working. Will surely be back to this store again! thank you!

Had a great experience. I only had an hour for my lunch and i was able to sign up for services and walk out in about 20 minutes. Great customer service and very clear setting expectations of service. Thanks.

Spoke with another T-MOBILE store on Baseline over the phone looking for a Corporate store and whom ever answered was not helpful, their response was i don’t know. Called this store and spoke with Carlos, and he was awesome. Before referring us to the other store he tried to answer our questions. Didn’t get face to face experience but over the phone was exceptional customer service.

They have good service the guy who help me out this name is jake

Refused to sell me a phone without bundling accessories.I get it, you want to pump up your sales figures... but when there are several other stores within a few miles, all it does it get me to leave and give someone else my money.

This place is great! I had a great customer service .Daniel made it so easy for me to get my issue situated. He was very patient, took his time , & explained to me different options to fix the problem & understood what needed to be done.Thanks Daniel.

Kyle Lahiani is a star!! On a busy Saturday in Store #2173,Kyle took the time to help me even though I just needed technical assistance and on this day was not going to be buying anything. But, he treated me with respect, caring, and HE had AMAZING skills and was SO POLITE! The store is so cool(this is Phoenix in July!) and clean and the rest of the staff were customer service savvy as well...even with children running around. Finally, I found out that today is Kyles birthday, but he gave me a gift!

Junior was very helpful and even explained the promotions that are happening and is extremely patient, especially when handling a Mexican family. We appreciate his time, even close to closing.

Entire staff is helpful when it comes to buying merchandise. Store is always clean, and as soon as you walk in you are acknowledged. Will return very soon.

Bad customer service... need to hire older, more customer service oriented staff instead of young kids that dont want to do anymore than they have to . Why have a phone store at all that does not provide replacement phones on site through the insurance company. Also they do not sell or have extra batteries on site if there is an issue with a phone. They did not know where I could by a new battery. Great store if you want to buy an expensive upgraded phone and have no issues. I used to get great customer service there until a year ago. Maybe I went on a bad day. A monkey in an air conditioned red box machine with phones could have done a better job.

Great location, can get busy. The sales staff are professionals and they get people in and out as quickly as possible. Great product knowledge!

Hope you have wifi, because thats the only way you are getting service in Phoenix now. Nice update. Switching to a provider that can actually provide service. Id give no stars if possible

Down to earth.

Kind, knowledgeable, friendly, and extremely helpful staff. I went to the store and needed to not only purchase a new device but also transfer multiple devices from a different carrier. Given the complexity of the transaction, it took some time. That being said it was all done with in 30 minutes. Equally important is that the sales representative, Alex, was fantastic in not only his knowledge of the process and the technology and available plans, he was beyond capable in explaining everything to me. I am extraordinarily pleased that I switched to T-Mobile at this particular and would highly recommend it to anyone. Dealing with a new wireless carrier can often be frustrating because of the nature of the transaction, but if you go to this store you will not be confronted with any sort of angst. Especially if you are lucky enough to have Alex help you.

Great customer service, but theres no where to sit while you wait. You can spend up to 20 minutes with someone on top of the 10-15 minutes of waiting so youll be standing there the whole time. A couch or some ottomans wouldnt hurt. Otherwise, theres the window sill, but I wouldnt want to dirty my ass.

Carlos the manager went above and beyond on customer service. I would only hope that the CS on the phone end would take time to explain that when you transfer or change over an account in the store that you will be sub septuple to a activation fee. Yes, the CS over the phone failed at telling us those things. So we almost canceled. Manager Carlos assisted us in setting up the appropriate account for my family as well as a business account. The young lady that initially helped us was not only easy on the eyes, but gave us a awesome recommendation to a flick to watch on our Netflix account... Well done kids!

Guadalupe remembered my face and was ready to help no hesitation! That goes a long way in my book as I was it had been over 3 weeks! She walked me through the process and showed me how to save money with one of the applications! Excellent customer service!

Representative, Michael, lied to me to sell a more expensive service. After I came in and spoke with his Manager, and called and cancelled the upgrade, Michael thought it a good idea to confront me as I was leaving the store. He accused me of talking behind his back. I guess they taught him that in employee training.

Come visit KevinHe is amazing ! He helped my client switch from Verizon

Cesar Buelna, you really set the bar high for T-Mobile. I currently have Verizon, but I was there with a friend. My friend visited the store to purchase phones for his two sons. Due to a having a budget, phone choice was limited. Cesar was able to find two identical phones that met the needs of teenage boys, all the while keeping dads money well spent. I was really pleased with how well my friend was taken care of.Great job T-Mobile, Cesar Buelna is a real winner!

Great customer service. I went in yesterday and Joaquin helped me, he was so nice, professional, and did everything for me, unlike the horrible experience I had at Biltmore T-Mobile. Go here for good customer care and nice staff.

I had a great experience as I returned to TMOBILE. Guadalupe took her time by explaining me the plan that worked best for me, in a good pace and professional way. Overall her service was outstanding.

Best customer service! Loved it. Staff is very professional and have so much product knowledge. Awesome!!!

Had a great experience at tmobile. Everything I needed for a good price. Guadalupe helped me with my new phone and everything I needed. She had patience with me and did an excellent job showing me plans and phones and how to use my new device. This is a Rep I would defiantly reccomend !! Ask for Guadalupe if you go to this store for the best service.!!

I really appreciated how Yesenia (manager) helped me with my galaxy s3 phone. I been having battery issues. Shes really went above & extra miles to help me get another phone.

Went in, it was slow but the workers were taking their time which i have no issue with.But, the guy working there was very rude ! Now, I know why I never go to this location even though its down the street from me. The location @ The Colonnade is the best to go IMO

On Saturday July 16 , 2016 I walked into this T-Mobile store and right away I was greeted with a friendly welcome T-Mobile then after that Christian came over and asked us my sister and I if we needed some help we said yes we wanted to add here to my plane he said okay let me help you. So we go over to the little desk area and then the Manager Kylie came over and greeted us and ask how we were doing and I thought that was very cool of him and also I had my children with me so he greeted my kids as well and ask them how they were doing and asked if the they wanted a sucker I was like that was a cool thing to do and a way to keep the kids quite while Christian worked he magic and as Christian was working his magic he also let us now about a promotion they had about adding 4 lines and how you get a free Samsung because my sister and I was talking about getting a phone for Daniel so we like sweet and he told us are bill would only be $120.00 and I was like even better so we went head and got that plane and also while he was doing that Kyle was hooking us up on accessories for my sister new phone and got me one too I was like man this was the best service I had and a long time needless to say Christian and Kyle the store manager are both awesome and are a great team I was glade I was able to be provide service by them today it made my day and also made my trip to T-Mobile a pleasurable one to. I would like to rate this sore high and recommend this store to everyone if you want to pleasurable time at T-Mobile and also it didnt hurt to because they were both good looking lol

Went here looking to see if they would handle online orders, they wouldnt. Online is handy, but when you have questions, nothing beats face-to-face. They would only deal with in-house deals. Really turned me off to T-Mobile as a whole.

I love this store. Everyone is so friendly and welcoming. I would recommend this T-Mobile store to anyone.

Great store. i just wish it had more lighting. and they never answer their phone. actually im second guessing my five stars.

I love T-mobile, Ive been a customer with them for a very long time. However when I went to this location there was a very long wait. They dont have a lot of phones on display, and all of them are anchored down so that you cant even pick them up; no drawstring or anything. The employees are some what (not as bad as Verizon, AT&T, etc) pushy, you definitely get the vibe they are sales men/women and want to sell you stuff, even if it isnt a good fit. Combined with the lack of phones, not being able to actually move the phones off the stand, the long wait, and the pushy sales people, I dont see a very good reason to go into the T-mobile store. If you have questions for T-mobile just call them. If you want to look at a phone, youll have to go else where.

Staff was largely unhelpful and uninterested.

They couldnt explain bill or help. Other than saying i need to call customer service. Only parking is around back of store.

Arielle was awesome!!! Very knowledgeable, pleasant, and patient. She needs a raise :) Store highly recommended.

I will never go back. They sold me a phone that didnt even work! I had to go to a real corporate store not a third party store to fix my problem.

Went to this Tmobile and was so impressed with customer greeting thru conclusion of my phone upgrade. Happy place, service oriented and Kyle and Christian went out of their way to make it a fabulous transaction. Highly recommend.

Excellent service..they know what they are doing...had my number and data transferred from metro pcs to tmobile..we had a free tablet as well just by signing up auto pay..overall good customer service.

Great!!! And easy!! Thank you Guadalupe you did a GREAT job! I learned something with my new phone. Thank you! Awesome store!

If there was an option for negative starts thats what I would give. My daughter and I went in after I got off of work to change over from verizon since it was so expensive. The employee was fairly new and was super cool in the beginning. He hooked us up with several deals including two sets of beats headphones, otter boxes and two glass covers. FOR FREE he said. I verified this with my daughter a couple weeks later and thats what she heard as well.So I get my first bill and see that Im being charged for the headphones, cases and glass cover so I call the store and speak with the inept manager who says that they would NEVER have offered Beats headphones for free. He did let me return them though.The service is spotty, and cuts out when I go on certain curved roads on the freeway or down stairs in my own house. I actually called verizon to see if tmobile had reimbursed them for the early termination fees and they had not. There had never even been a submission of paperwork and weve been with t mobile since Oct.1 this year.I called the tmobile store where I got the phones and spoke with another idiot manager who said oh yeah, he didnt tell you that you need to submit the reimbursement paperwork? Ummmm no or I wouldnt be asking you about it!! I told the manager that Michael either needed to be retrained or fired.Once tmobile reimburses for the early term fees, Im going back to verizon...absolutely the WORST cell phone company ever

They did a great job of getting us what we wanted and making sure everything worked right before we left!

I owe T-Mobile over $700 but thanks to a wink wink deal I made. I walked out with brand new note. Just had to meet him around back. I love this place

Great experience!!

Great service and I switch from Verizon and I love having no limit on everything and no complaints so far....

Gave me a SIM card for free and all the reps were very knowledgeable!

Jake that works here is a very good liar I was lied to and placed in a contract his attitude towards me and my wife was the worst customer service I have ever received from anywhere I will never suggest anyone to buy or pay bills here at this store if so NOT WITH JAKE hes a Scammer will lie through his teeth to sale you on his stores promotion seriously

Love T-Mobile but this store is terrible. Horrible customer service. Save yourself the trip and just do it over Twitter customer care

Great help. Very knowledgeable about the phone and Rosa makes the customer feel they are important.

Cesar was phenomenal and his young apprentice Chantal was just as great best phone buying experience EVER

Bad service no greeting but other customers got greetings, waited about 15 mins with no acknowledgement. Just recommend going to another store!

Asked representative to help me find a T-Mobile location who has a data-transfer device to move contacts from my old sim card to my new one. Instead of helping she said you have internet access too - so you can do that. This is after I bought a phone. Thanks

We went to three differnt stores and got different answers on setting up service . Finally, we decided to try this store for clarification on what we wanted exactly the team here was extremely helpful and they gave me clear answers on setting up service for three people. Joey especially, gave me the correct answers and was very helpful on getting me, my fiancé, and future mother in law who is in another state the phones we wanted and he service plan we needed. I was highly satisfied by how knowledgable, friendly and speedy the staff was here. Thanks guys for the awesome service!

Need better employees that know the product that they sell and whats coming up.

Great experience yesterday. Very nice friendly people and was in and out in 15 minutes with a new phone.

Very helpful and informative.they take time to really hear what your saying to understand your unique situation in order to solve your particular problem

Thank you Yorelhi & Jessica for the great service I received on Saturday feb. 18, 2017 during my up grade

I went in there to get a copy of an invoice with my personal phone number in there. The Chinese lady in there gave me a receipt with the wrong number on there. It was my sons, when I asked her if she can fix it because I needed it for personal reasons. She said no, I had to go to another T-Mobile store where they could help me out. She was to lazy to help me.

Good customer service. Helpful employees.

Just came here to pick my replacement via warrenty. Angry kids work here who dont know their job and their manager, also a kid, straight up lied to my face. I quit Tmobile after this experience.

Came to tmobile to pay my bill and representative took the time to go through my plan and find a way to save $20 on my monthly payment by lowering the data. I ended up using the money I saved to purchase an iPad air. Awesome experience. If youre look for a knowledge representative go see Jeremy at 7th Ave and McDowell Rd. Store manager also was a big help!