This is a long post but gives you an accurate description of the character working at Scottsdale Ferrari/MaseratiFerrari Maserati of Scottsdale turned nasty lemons into delicious lemonade.My husband and I purchased a used Maserati from Carvana. After we purchased the car, we were notified it would be delivered almost exactly two weeks out. Two nights before delivery we were notified it was delayed and that it would be an additional two weeks without any explanations. We were unhappy but had no options. All communication was electronic and we had no one to answer any of our questions. After four weeks, 48 hours before delivery (and we came home early from vacation to meet the timetable for the car delivery) we got another notification 48 hours before delivery that it will be delayed again. Super upset, we spent several days trying to contact a human for answers and car location because we were ready to fly in and pick up the car. When we finally did reach a human she sounded about 16 years old and told us she had no idea of the location of the car or why it was delayed but that we could expect it in an additional two weeks and that she was super sorry. Same response every time, no answers just notified it would be delayed 2 weeks and that they were sorry.We started to look into the Phoenix area for a used Maserati. We found one online located at a small dealer in phoenix. So excited, we took an airport shuttle to Sky Harbor airport. The dealer met us at the airport and drove us to the car. The car was in terrible condition, (electric seats didn’t even work). We were crushed. It looked nothing like the photos. This was supposed to be my husbands dream car purchase. We were told to take it “as is”, because he had 3 other buyers lined up. While standing in the lot, I remembered that Ferrari/Maserati Scottsdale had a newer version of the same car. It was 5:30pm in the evening and the Maserati dealer closed at 6. We were at least 30 minutes away. I called the Ferrari/Maserati of Scottsdale and Petros answered the phone. I asked him if he could please accommodate our late hour, also realizing we are NOT buying a new expensive car but a used vehicle. He happily said “Please come on over, I wait for you” in his heavy Greek accent . We took an Uber to Maserati and met Petros waiting for us at the front door with a huge smile and he already had the car cleaned and pulled around to the main entrance. Petros immediately offered to put us in a hotel next door where we stayed the night. The next morning he had his finance people draft all the paperwork while we stayed comfortable in the hotel. We still needed to get a new cashiers check with Maserati of Scottsdale as the payee. Our Phoenix branch location bank was an hours drive away. Petros picked us up in his personal vehicle on his DAY OFF from the hotel and drove us to the bank as we waited over an hour for a teller to confirm with the California bank that our cashiers check had not been cashed electronically by the previous dealer. We finally made it back to Maserati and another buyer was interested in our car. We had yet to sign our paperwork. Petros took us straight in to see Megan, the lovely finance officer (who did not pressure us with anything) and we signed our paperwork (about 7 minutes) The time was 10:50 and we realized my husband had to teach an online class in 10 minutes and not enough time to get back to the hotel. Petros set my husband up in his office with wifi so he could teach his class. I was astounded. When my husband finished we drove home to Tucson still a bit dazed over the last 24 hour’s events. I just canceled the phantom Carvana car deal that was AGAIN delayed another two weeks. Never again. We will drive to your dealership when this car needs anything. Thank you Petros!

Amazing experience!! Thank you all for making our car buying experience effortless and actually fun!! We love our Bentley and are thankful to Chad for turning our negative experience at the Bentley store into an amazing positive experience at the Ferrari store. I have purchased many cars over the years from multiple Penske brands and without a doubt the staff at the Ferrari store are by far the most pleasant to work with. Looking forward to working with you guy on all my future purchases. Thank you!

Just a quick note if you are a business professional and appreciate those that understand busy lives and do everything in their power to make your car buying experience seamless, you will not be disappointed. David Mase, you are the man, thank you for treating us just like our purchase was a quarter mill, even though it wasnt :)

Scottsdale Ferrari has performed the annual services on my F430, then 458 Italia since 2015. Service advisor Russell Bastian is consistently helpful, friendly, and professional. The technicians behind the scenes have always done a great job. No hesitation in recommending Scottsdale Ferrari for looking after your Italian thoroughbreds.

If it werent for Russell in service, I would not buy another Ferrari. I really mean that! Russell is professional, delivers what he promises, and goes beyond customer service. Hes your friend and loves to see you enjoy the car that he obviously loves, too.

Russell in the service dept was super helpful. Give that guy a raise!!

Russell Bastian is an excellent service advisor. Always honest, goes above and beyond in customer care. We keep our vehicles in tip top shape by having experienced and expert service at Scottsdale Ferrari. The rest of the staff in sales that we have met David Mase, Gary Simon and the GM Chad Morgan are welcoming and friendly and easy to work with. Highly recommend Scottsdale Ferrari!

I had a great buying experience with Petros! Awesome people over there and easy to work with.

Mick was nice in service BUT my 2020 Pista had a dead battery for the third time which means I had to tow it to the dealers f or the 3 rd time. the car has 392 miles on it has been started every month since I have owned it And been on a Ferrari Charger. when picking up my car I received a bill for apex $486.00 For tow and a battery charge which apparently says the charger isn’t working Then I was told that if I didn’t drive it 2000 miles a year there was no warranty on the battery I got the message you don’t want me to buy expensive cars from your dealership I’ll pass the word on

Gary Simon is a very knowledgeable, professional and passionate about the Ferrari brand. He is an excellent person to work with and make the customer excited about their car. He is always willing to help and answer your questions. The other staff are very professional, including Lonnie Moore.

Always the best, upfront and prompt service. Service advisors are very helpful and on top of maintenance recommendations and requirements! They have the best customer care, and in my opinion the gold standard of what to expect!

Really happy with the service team. Brought 1 of my red cars there that needed service and they really took care of me. it runs like the day I got it and is super smooth now. Thank you Russel and Larry was really nice too. I also have to say that the receptionists were very warm when I came in the front door. Overall a very welcoming place and great work on the car! Thank you!!!

Lonnie and team always 200% responsive and informative. Lonnie very informative and has been with the org I think over twelve years, so has a good perspective. Thanks Lonnie as well as Tim, Jake and Renee

Russel the Service Supervisor did a really fine job. We had service issues the last time I brought one of my cars in and he went above and beyond to rectify the past situation...Well done... Exactly the way a Ferrari Service Dept should perform in my mind.

If there was a negative star, these people would deserve it.We recently purchased a corvette at this dealership. Lonny, the sales person ignored me completely when my husband and I were purchasing the car. He never acknowledged me as the co buyer or even asked if I wanted to test drive. It was like I was invisible.Also, they made comments that they were going to replace the tires and then said we got the story wrong.I guess if you dont spend a million dollars here, you are just treated like nothing.We will never recommend this dealership to anyone- and believe me we own and buy alot of vehicles.

We bought and traded few cars there and constantly come for service here. The entire team is terrific and the definition of professional. Chad Morgan - the general manager is absolutely amazing person, he provided 6-star customer experience . Damian is also always helpful and they both go out of their way to make sure their customers get the best service in the industry!We wanted to get some custom work done ( put starlight, custom interior and transform the car to the wide-body) they recommended us to visit Creative Bespoke aka CB Auto Salon. They treated us there like royalty as well! The car turned out out of this world!! We are so beyond excited and pleased with our car and service that feels like heaven! Thank you, thank you!

Great team of service and sales members. Brought in one of my cars earlier this year and the guys at the service department did a fantastic job. Looking forward to doing more business with them in the future.

Extremely awesome time and awesome cars😎

I worked with Patrick OHara on buying my wife a new car. He was the man!!! First class from the phone call, to showing the car, agreeing on terms, and delivery of the car. Patrick is not your typical salesman, he is straightforward and honest. Made our 5 month car buying process simple with him having the exact car we wanted. What made it awesome, was his knowledge of the cars history since he took it in on trade a week or so before we purchased it yesterday 8/14/2020. In the market for a car, Patrick is your go to guy! I would give him 10 stars if that was possible. Thanks again Patrick, I will be sending you anyone I know that is interested in a car from your dealer.

Very friendly. Accommodating. And just an overall pleasant experience.

Very courteous and professional would recommend to anyone wanting good fast and dependable service. I own three (3) Maseratis and they all get serviced By Scottsdale Ferrari-Maserati Larry, Russell and the service technicians are the best.

I have been very please with the Service and Professionalism that Russell my Service Advisor takes. He takes that extra measure of pride in Maintaining my Vehicle performance and being able to replace my Windshield on site was a plus.

Service is always perfect.

Very nice cars

5 stars for service onlyLarry and Russell were excellent and professional .Thank you for taking great care of my first Ferrari !The salesman David Mase was less than Professionalwith numerous lies and misrepresentations !!Stay away from this guy .Sales Mgr Chad was ok , but never called me back aftera couple attempts .

One of the best dealerships anyone can hope to visit and or experience. Very friendly and experienced staff. David Maes made our visit a great time with no pressure. Top notch all the way.

Always great service and great people!!

So far so good! Recently moved to ABQ from the east coast and Ferrari of Scottsdale is the nearest authorized Ferrari service! Russell gave me an introduction to a transporter who specializes in moving exotics around the southwest US. Very happy with the first annual service they did for me. Turned it around in one week!

Great service, car is perfect!! Returned it clean, love this. The only thing is they must have dropped the key fob.. it had some damage to it. But outstanding service from Russell!!

If we could give them 20 starts we would. Awesome staff. Demian Kirschner and Meghan in finance are super easy to work with. They made everything easy and simple. Financed me quick with a great rate and term. Super happy with them. You got a customer for life. A+++++++

They do a great job. Excellent attention to detail.Russel is excellent in service.

I had a great experience buying a pre-owned car. I was able to get questions answered over the phone and e-mail and when it came time to do the paperwork I was in an out in less than an hour.

My company carried out the transportation of the car for Scottsdale Ferrari, but we cant get a payment of only 600usd. Employees of this company do not respond to phone numbers and emails.

I have other high end cars and the service usually are great at these dealerships. However, Russell & his team at Ferrari are the best service team I ever conducted work with. Keep Up the great work.

Driving the car is amazing, but knowing I am always taken care of in the right way is priceless. I must say this is an amazing place. It is more than a dealership. Everyone there is really nice and Russell in service always makes me feel great. It is like having your own racing team for your car. They pay the highest attention to detail and I truly appreciate the great service.

Scottsdale Maserati/Ferrari is always a great experience. There is no pressure and the Sales team is wonderful to work with. I would like to give a special thanks to Dave Mase and Tim in Sales and Megan Barela in Finance.

We returned Karens Maserati Levante at the end of the lease, and we picked up a new Levante, which we will buy this time. Karen loves the car, and we preordered it with all her preferences. Lonnie Moore, as usual, helped us with the entire process, including the selection of features. He guided Karen with the ordering process, and kept us updated along the last couple of months. He is a phenomenal salesman, and a good friend. This dealership is a joy to work with.

I worked with Patrick OHara to acquire a Bentley Continental GT Speed that was for sale at their dealership. I buy cars frequently, and Patrick was fantastic to deal with—he was incredibly knowledgable on the vehicle and had a great enthusiasm for the company he worked for along with the vehicles he was selling. Communication was prompt, and he delivered everything he said he would, without bothering me with the typical car salesman upsells. I would recommend Patrick in a heartbeat and will definitely buy from him again, maybe just something Italian next time.

Nice preowned autos, no pressure helpful staff. Purchased a GT350 with only 2k miles...

Mike in service was remarkable from start to finish. He stayed in touch daily, explained the process and did flawless work. I definitely would recommend them.

So proud to say thank you to this dealership for helping me with picking out my Porsche and Range Rover can’t thank you guys enough.

Excellent professional and attentive communication throughout the purchase process. We selected and bought the car while still in Canada. Friendly and helpful service when we did pick up my new car. Loved the entire experience.

My husband and I recently purchased a car here at Scottsdale Ferrari and had the best car buying experience. The sales staff and manager were very knowledgeable and helpful. I highly recommend this dealership! We brought our car in for the first time to be serviced and were treated so well. A real class act.

Ford vs Ferrari was a good movie. Scottsdale Ferrari is the real deal. Head on down for a test drive! Tell em Mark Van Dyke from Van Dyke Realty Group Sent You! Vroooooom!

Great attentive staff

Mike in service was responsive and extremely understanding of my concerns. He exceeded my expectations in handling my requests

Great place. I take my cars. There. All the time. Highly recommend. If you have. An exotic. Car. 👍👍👍👍

They have very great cars and super nice people. One employee Mario, is the nicest most quality and funny guy you will meet. It’s a great place!

The service was great and fast. All items were addressed as promised and communication was excellent as always. Thank you Mick!

This dealership is great to work with! I bought a car a few weeks ago using pictures and videos. It was shipped to Michigan perfectly. I especially want to recognize my sales lead, Demian Kirschner. Demian is a rock star and really went above and beyond with every step. He made me beyond comfortable that this pre-owned car was great. He stepped up with my local lender and the DMV workload. He even connected and coordinated my enclosed trailer shipment. Amazing Job Demian and Scottsdale Ferrari!

VIP service all the way!!!!!!.Thank you Mick (my service advisor) for all your help!! Great service!!!

The Ferrari team was fantastic, Jerry B was my sales contact and he was extremely prepared. He provided information pertaining to vehicle details, options for purchase and answered very specific questions I felt were important. I was very impressed with the professionalism of the Ferrari team.Thank You

I moved from Jacksonville Florida and the service provided by Scottsdale Ferrari is by far much much better than Ferrari of Central Florida.

I bring both my vehicles here for maintenance, it is a six hour drive. The customer service is top notch here, and the service reps are phenomenal. Russell Bastian has made every trip here simply the best. We will be making all future purchases here.

Seamless experience trading in and buying a Ferrari. Very accommodating, knowledgeable, friendly and efficient. Easiest, least pressured car buying experience of my life.

I would have give a zero star if there is one. Customer Service is ridiculous. There is no guarantee to your vehicle even if you paid the advance amount to hold the vehicle. I had a situation where my bank came back to me and said the dealer is quoting more price than it should be and I called Mr. David Mase to talk about it. As a customer service agent, he should have explained it to me as to why it was so, he was so rude on the phone and as it took 3 days for my bank to mail the check they did not even bother to check with me and sold the vehicle to someone else. Tim probably the Manager over there calls me to tell the the vehicle is sold to someone else after the fact that the check was mailed by my bank. This is ridiculous and very disappointing. Dont waste your time going to this dealer. They will just sell the vehicle to others if they get a better price. Im sure they will get this review removed as well as they seem to have all 5 star reviews and they would not want this. but, I will go legally to take whatever action i could take on them.

We are currently in the market for a vehicle and stopped in to say hello and see their offerings. No pre-judging, no show us your serious. They obviously understand how to sell and give information. This is a car dealership that we would buy from if in the area, OR if they had a car that we wanted that they were selling used. A great experience - thank you!

I took my dad and brother here over the weekend to show them the museum and my dream car lot. The salespeople were very nice and happy to help us with any questions that we had!

This was the best experience I have ever had purchasing a car. Everything from the ordering process, updates on the car during manufacturing, working on the financial aspect, as well as the delivery & setup experience were absolutely phenomenal -- truly a perfect dealership purchase. Special thanks to Gary, Chad, and Meghan. They are all best in class, and I hope to do business with them for many years to come. I absolutely recommend giving Ferrari of Scottsdale your business.

The very best of the best. I could not be happier about my service. The care they offer is amazing!

I had a yearly service, an airbag recall repair, a windshield replacement and new gaskets installed to stop an oil leak from the oil/water pump on my 2014 Ferrari 458 Speciale. As always, the service and repairs were accomplished to my satisfaction and I would recommend Scottsdale Ferrari for all your Ferrari needs.

Russell always gives superb service.

The service department has been excellent and have met every expectation one would expect from a Ferrari dealership.

Do good work. Go the extra mile

Not a very good representation of what the Ferrari brand stands for from what I saw. Salespeople not welcoming (person I talked to did not look like he belonged in a Ferrari dealership. Kia probably a better fit. Little car knowledge.If you are ready to buy, walk in. If not, just browse their inventory online I would say.

This dealership has one of the best selections anywhere in the world. Staff have hearts of gold and welcome buyers and non-buyers alike. It is connected to the PENSKE auto museum, as well as the Land Rover, Bugatti, Lamborghini, Bentley, Rolls-Royce, Maserati, and Aston Martin dealerships so you can browse for your dream car all in one place! Favorite part is browsing the auto-museum while I get my car serviced!

Mike Sulze has been great to work with, fantastic service every time.

I wish there was an option to list PHENOMENAL service. Scottsdale Ferrari sets the bar for how customers should be treated. NOT just at a car dealership, but in ANY customer service driven industry. Jay and Demian were a pleasure to do business with. So much in fact, that I hope to have made two new friends. Professionalism nonpareil. From start to finish was MAYBE 2 hours? It only took that long because of the enjoyable non-automotive conversation I had with these two gentleman.I cant say enough good things about my experience at Scottsdale Ferrari. I would recommend these folks to anyone searching for a fine automobile.-Ben

Took the car in for some warranty work, they were very professional and did not act bothered answering questions. Work was completed on time.

Courteous, professional and thorough define my experience.

Great cars if you can afford one.

Incredible place definitely world class you can feel the luxury is soon as you walk in the door everybody is very friendly and more than willing to help have a waiting area youre having a vehicle worked on and actually deliver first-class service

Pulled up by the front doors, walked out and started looking at the used Ferraris out by Scottsdale road To my surprise no salesman came out to see me. Went inside to look at the new cars,walked around for ten minutes, and was never greeted by anyone. I was the only customer in the building. Worst customer service I have ever experienced. Would have been a straight cash deal Feeling neglected I just left the building. Will buy my Ferrari somewhere else. Rodger Penske you need to shake this place up

Worse service and rude people. Racist. Car was in worse shape after then when I brought it in

Own it make the drive after all you earned it.

Demain was a great salesman, very responsive. Helped make our long-distance purchase work and was very reasonable with pricing. Whole process was super quick and easy.

I bought a Ferrari and they didnt disclose it had prior theft recovery in its history.I would never buy another car from them EVER.They offered no solution at all and didnt care they jammed me. Chris P SUCKS!****Update; The manager called me and he never called me back these people dont care they cost me thousands of dollars remember they only care about selling a car anyway they can. They offered me NO solution.I should of posted this sooner thank you.

Easy in and out working with Russell— Thanks!

Im a car enthusiast and have a soft spot for Ferraris. I love taking taking of cars, and the staff were more than accommodating and chatted with me about the cars! Great people and beautiful automobiles

Bought a Lamborghini from Chris Pauken. They were awesome to work with. Super friendly service and awesome cars. I would recommend this place to anyone looking.

I recently bought a Porsche from Scottsdale Ferrari. My salesman (Lonnie Moore) couldnt have been more professional, he returned all my calls and emails immediately and followed up on every question. Scottsdale Ferrari/Maserati has restored my faith in Car Dealers, I wouldnt think twice about buying my next car from them. Finally a car dealer you can trust! Thank you so much for making my car purchase a great experience. And... I love my new car!Steve Doyon

Working with Demian Kirschner was seamless. I called, asked a couple questions ... He got the deal done! Shipped and delivered the car to Florida. Absolutely perfect service, great attention to detail, 1st class operation and sales consultant. Would recommend Damian and Scottsdale Ferrari to anyone looking. Thanks guys !!!

First time customer and it exceeded my expectations.

Nice car collection and lux dealership no doubt. Well it is a sportscar dealership u expect that. But over priced and sales person told me since it is late he well contact me after he check with his manager next day since my offer is couple of k below their expectations. And he never called me back. Ok even if u dont want to sell the car to me you should call and let me know. Never gonna go to this dealership for any deal anymore.--Changed score 2 to 5 since manager called me back.

It has a auto museum that Mr Penske put together. Its wonderful !

I was there last two days ago and horrible experience was looking to buy a Ferrari didnt know which one and wont let me test drive it without buying it first but what if I dont like the car and best part is they wont even let you touch it worst customer service ever lol nice place tho lol

Called to get info on an 2017 R8 priced at $150k, couldnt leave msg because inbox was full, guy calls back and tells me I have the wrong number and hangs up on me smfh. After realizing that I am a potential customer he says sorry and asking how he can help. Unbelievable and unacceptable customer service especially since youre asking someone to give you 150k.. No call back either, just a text. Stay away from horrible rude people especially when it comes to giving them so much money.

We purchased a previously owned vehicle from Scottsdale Ferrari, expecting nothing but top service. Overall the experience during purchasing supported the belief that this is a high end shop accustomed to dealing with customers with high expectations.The car was delivered and, unfortunately, had a transmission failure almost immediately after the delivery truck completed the drop off. Scottsdale agreed to cover the cost of repairs, but has given us the runaround for months. I am resigned to the fact that they just hope we will go away.There are other details that furthered our concerns regarding service support, but in the end, it is clear they are prepared to discontinue pursuing our customer relationship satisfied with the sale in hand. We have no intention of having any further business with Scottsdale Ferrari.This is an example of shortsightedness and poor business acumen. We could easily have been a steady repeat customer providing 5-star ratings. Instead, we find ourselves rating this shop at the lowest level.

Purchasing a car can either be a painful experience or an incredible one, Pamela Sassi at Scottsdale Ferrari made my experience the latter. She took exceptional care of me and made me comfortable purchasing a preowned vehicle while being out of state (I came from California due to her efforts). She always made herself available to answer my questions and took care of a good portion of the necessary paperwork ahead of time to make it a fast process once I got to the dealership. She also went above and beyond and was able to outfit my car with fresh new tires of my choice, I couldnt be happier with how the process went and Im sure Ill be back at the dealership for future exotic car purchases.Thank you!

Penske auto museum super cool and free.

I would not advice anyone to work with this company, we have transported 4 vehicles for this company and never got paid.If this is the way they treat people they work with. God knows how they treat their customers.Just awful. Never work with them.

Fantastic customer service. Thank you! 🏎

I spend about 3-4 months a year in the Scottsdale area and had visited this dealership a few times. I landed on a Ferrari I wanted to pull the trigger on. This dealership always has a great selection but I found the one I wanted 04 360 Modena...With the help of Mr. Dan Rains the process was great from selection to purchase and all the way to the shipping of my new beautiful toy....I most definitley recommend this place!!!

Bought a 2013 535i off the lot. Chris Pauken was a pleasure to work with. Efficient, fair process. Great staff..

Best service department in the southwest. They were very quick with repairs.

They have a good cars there a nice employees I have a good service

Great Customer Service!!! Thank you Michael (service advisor) for all your help and service.. You are the man!!!!!

Very nice people. I miss the location on Acoma drive back in the 1990s. I wasnt able to find a gift shop when i was here in 2014. At the old Scottsdale location, i was able to buy a beautiful smooth cotton black turtleneck long sleeve shirt with the Ferrari logo embroidered in the collar, and it smelled like high performance engine gasoline haha because the gift shop was close to the garage at that previous location. Do you guys have a gift shop and if so, with what items?-chrisBe sure to hit your like button for my review if you find it helpful. Thank you, Chris Grohusko, published and past contracted photographer and astronomer for Canon Cameras Tokyo Japan, National Geographic Magazine Washington D.C., and Discovery Channel agency Lion Tv New York City.

DAVID MASE VERY GOOD SALES PERSON .VERY HELPFUL PERSON.

Very professional and helpful when dealing with issues.