Had a Penske truck rental during the pandemic. They followed all safety measures and offered curbside service. The entire communication was through phone, and just met to have vehicle inspected and handover the keys
The people who work there literally had my best friend in tears because of a problem with the truck that wasnt even their fault. Not nice.
Reserved lift gate trucks for commercial use only!? They do know normal people have heavy stuff too, right? Lost my business right there.