Yesterday I rented my second unit. Upon inspection, no pull down rope. I went back to the office to report this. “ I’ll take care of it right now” I was told. Today still no rope on 1338 D . I went back to office again; nobody there. I left.

Had the storage units I needed. Very helpful staff. Fast service.

Beware of this facility before you rent from them. The storage unit that I rented was nothing what I expected. It was poorly lit (primarily dark), small hallway and it was not climate controlled, as advertised. The people were terrific but the space was not well suited for moving furniture in and out of. Moreover, the price/month was 25% more expensive than the Uhaul down the street which is 100 times better in terms of cleanliness, access, and light. Lastly, and I was disappointed by this, when I explained that the facility would not meet my needs, they declined to refund me my first months rental. Go check out the available space before you rent from them!

Great price and location. Manager is never in office when you need to speak to someone 😒. Takes a few days to get a return call.

Clean, well maintained storage. Great staff. Good app.

Great price location and customer service!

The staff were friendly and the storage allot we had was by far better than other companies we had looked at. Just simply having a paved surface to park our camper was a major help to keeping the condition of the tires good.

My first unit has a door that wont stay up. I have to try and prop it open to go in or out. Makes it hard to work in there. The day I moved in a gentleman used a clamp so it would stay up, but I have to prop it with something I have stored. I wasnt told about having to provide renters insurance when I called about renting. I have it and could have provided the form. I was told about it when I actually showed up with a load. I was charged an extra fee that month for their coverage. I guess I missed the part about the access hours. Ive had a lot going on with packing and storing and drove up with a load at 4 AM one morning. Thats on me. I just wish you had 24/7 access. Apparently I overlooked the hours......again, not your fault, but it would be nice to have a bigger window when its accessible. Specially in the heat of the summer. My review isnt meant to be sour grapes and shouldnt be taken as nasty or angry..... thats not my intention. The people here are nice and the prices are right. I would still recommend it to someone. The issues are little things, but valid to bring up.

Great folks to work with and the unit was very clean

CubeSmart served its purpose. I just didnt like the fact you cant prorate a month, so its all or nothing for the month. Everything else is fine. Service was good, people friendly, and grounds were well maintained. Thanks. Also, first month sort of free, besides registration and stuff.

Staff is EXTREMELY helpful & VERY knowledgeable about what they do! I had made a frantic special trip out to CubeSmart after work tonight to make sure that I could speak to someone about my gate code. Ive only had my Cube for a few months, but Im preparing to move in a few months, so Im organizing my belongings. Unfortunately, Id not been able to get into the front gate using my code. I spoke to a very patient employee, and he was able to VERY quickly help me with my issue. I HIGHLY recommend CubeSmart for their unbeaten customer service!!!

My car was in the condition that I left it.

Great customer service, nice facility and ease of access

I used the CC unit which was always clean and safe. I appreciate having access 24/office. Office staff was always professional and polite.

Everybodys been awesome and the facilities are very well maintained! The only negative is the inability to take partial payments towards future billings, For example If I owe $85 a month and I pay a $100 hoping the additional $15 will be applied to next months billing, currently your system is unable to do that.

Very responsive and had flexibility that worked for us. We decided last second that we wanted the storage unit, jumped in the car and headed over,,, they were amazingly accommodating,,,

Good customer service and simple application

Manager was great help renting as well as closing the unit

April was extremely helpful and courteous when helping me. She found the best spot (easiest to get into) for our cargo trailer, explained everything in detail and was easy to understand. In fact, if I had a business dealing with the public, I would attempt to steal her. She is truly a KEEPER!

I love seeing the gals smiling faces. There always so friendly and helpful. April is very helpful and courteous. She makes me smile all the time.

Storage space is okay. I did not like the fact that a $24.00 administrative startup fee was to be applied and only mentioned after the initial paper signing was to take place. Kind of a rip off there.

Perfect for storing anything you want. Itll be kept safe no matter what with security patrolling.

This was such a pleasant experience. I didn’t expect things to go smoothly- having reserved online.The staff were friendly and helpful. I’d recommend this company to anyone!

Great staff, good value and clean facilities. Thank you, Brandon!

Easy access, price wise, and the customer service

Great open hours, easy to open & close acct, military friendly, So wonderfully kind!

April did an amazing job helping me get a new storage building. She had such a great attitude and drove us over to our storage building on the golf cart so we could see instead of finding it on our own. I really appreciate her help and assistance!! She’s awesome.

Prices were really low, which was my deciding factor, but they were also super easy to deal with and did not take long at all to get everything in order.

We had an absolutely wonderful experience with the facility and with staff. We had several incidents that were handled with understanding and support.

I was very pleased with my experience at CubeSmart. The rates were reasonable and the staff very helpful. Carlos and John answered all of my questions and made the process so easy. The facilty was very cleans and well maintained. I would highly recommend this company.

April is the best! She was informative, helpful, and so nice! Cubesmart couldnt find a better person to represent their company. The storage itself is clean and the area is well lit. Nice wide roads between the buildings, too.

April, Michael & John are the best. No issue to small or large for them to immediately and easily take care of. April has gone out of her way to help and assist in many instances. Great crew.

First time renting a storage unit and it was easy, staff very nice both calling me to confirm and in office. Space is very clean. One time fee is added and insurance is required purchased from them. Still, very reasonable rent.

Office personnel were friendly, courteous and helpful. Storage unit was clean and dry. Wide driveways between units was appreciated and easy to navigate with full size truck and trailer. I wish every part of moving was this easy.

April is a nice person to deal with

Cheap affordable access great place n8ce area

Pros: Customer service and in person desk clerk were very nice. UNIT price *prior* to additional fees was very reasonable after discount. Able to get unit quickly (I booked same day). Gated facility with personalized code for entry and exit even though its not 24/7 access.Cons: Unit is very expensive to me for the size unless you are recieving a discount. You are forced to get their insurance vs being able to provide your own. Smaller units are not weather controlled. You do not have 24 hr access to your unit. Employees do not make it clear that no access after 10pm not only means you cant ACCESS the facility through their gate, it ALSO means if you are inside their facility after 10 pm YOU ARE LOCKED INSIDE AND CANNOT EXIT!!!!!! Ive never heard of trapping someone IN. I was told no access after 10 which, whatever fine, Ill make that work but I had no clue when I brought in my last load at 9:40 that I was about to be trapped inside. I tried to exit at 10:05pm and after entering my code several times I realized the keypad said no late exit. I called the cubesmart number to see if they had an emergency after hours operator who could wirelessly enter a code to let me out or something and nope, no after hours option. I then called the non emergency police line for them to come and let me out and was told they have to do this regularly because people arent told the no access rules also means no exit. First and hopefully last experience dealing with a place that locks you IN as well as out after a certain time.

April (the manager) was courteous and helpful. She explained the process and showed me the opening that was available for my trailer. The driveways are extra wide for manuvering a trailer. The Storage Facility is located on a secure dead-end street. I recommend this facility which is located just off of Route 6 and N Allen Rd.

Ms. April was very helpful. Although I was undecisive of what type of storage space I needed; she was Johnny on the spot, with helping me. I would recommend CubeSmart Self Storage to anyone I may know; that will be in need of a storage unit. Thank you Ms. April & Mr. John!

Very knowledgeable about the units! Very good pricing! Very easy to ask questions and receive an knowledgeable answer! This is my second time renting and still very pleased!

40% late fees and continued telephone harassment in the form of 3 phone calls over a balance of $55 all of 5 days past due. Run far far away!

Easy access to the unit and the price was good.

The manager, April, really knows how to treat her customers. She explained the process thoroughly and courteously. It made my choice for the best facility in which to store my vehicle an easy one. Im convinced that Cubesmart will be my resource whenever I need storage solutions. Thanks April!

I’ve been a long term customer and have had excellent customer service the entire time. 5 Stars thanks so much for your service!!

Michael H, and Jermon did a great job! They knew what they were doing, and got a lot of my stuff neatly into a 10X10 storage shed.

Everything as you would expect. Nothing to be overwhelmed about, rent a space and pay the price, pretty much like any other storage place.There is a one time administrative fee of $24 that you arent told about until you are signing up. There are specials but the person writing me up was not on the same page as the person who quoted me a price and showed me the space. There were multiple specials so the person writing me up had to ask the other which one he told me about. This whole process was kind of cheesy.

Staff was helpful and friendly

Very friendly and professional! April has been outstanding with answering my questions and/or concerns. I would recommend my friends and family to use there facility.

Great location and outstanding staff. April and John are both very friendly, helpful, and pleasant to work with.Keep up the great work!

This location has a policy that you can only reserve 8 days in advance. Was looking for a place to store my sons college things but would have to wait until only 8 days in advance to confirm if they had a unit. Would not take a deposit or anything on the phone / web - only in person. This does not work if you are out of town and child does not have a way to get there. Too bad their inflexibility lost them my business. I will pay more to make sure I have a spot confirmed before I drive all the way to Peoria

Love these guys! Courteous, professional, efficient and above all FRIENDLY! Been here 3 years so I know what Im talking about.

I reserved and paid for the unit online because there was one unit left. Online it says I can change the reservation date by calling in. I called, no one answered, I left a message, no one called me back. I called the office and was told that the date could not be changed because I paid online. Needless to say, I won’t be using this unit beyond the 30 days I have paid for.

Good Location & well kept. Thorough staff with plenty of storage options.

Easy time getting my storage unit. April was very knowledgeable and very helpful. I would highly recommend them.

Great prices on clean storage units. We could not find a good unit for a lower price.

Looking for a storage facility to store my bike during the winter months. I chose this site mainly for the proximity to where I live. The site is clean with clean rest rooms adjacent to the office that you gain access from the outside which is convenient. The Site Manager whos name is Jenny I felt was informative,. The whole process was professionally done by her. Another plus is the location, right at the Allen Rd / Hwy 6 Interchange close to Walmart and Menards..

I needed a unit with a 1 hr notice and bang it was done in ten minutes!

John was very informative and helpful. The unit is very clean. I will recommend this facility to everyone.

I arrived at Cube Smart not knowing I had some paperwork to get done before the movers could unload and they quickly helped me check in and told me what I needed so the movers could get unloaded. The space was clean and they have several options for storage. Overall a very handy storage facility.

I was supposed to receive a 10% discount on my rent, and after verbally confirming with them multiple times that I was receiving the discount, the bill ended up showing the full amount. They had never added the discount as they claimed they had. I was also not told that for the first month, the amount due would be double what it normally should be because of administrative fees and insurance. Had they told us the first time we were there that we needed to show proof of renters insurance, we would have brought it and avoided a $10/month fee. There is also a fee to pay the bill online. This is just another way for them to squeeze every dollar out of their renters. I will be taking my storage items elsewhere.

April has been amazing, we had the best experience with the unit and with her, please let her know how great she has been.

The management here, especially Kris, are super helpful and very friendly. Highly recommended!

Everything was as stated. Jenn was very professional and easy to deal with. I am very satisfied.

Great and friendly service. From the toll free number to the office on site. Made a stressful day a little less stressful.

It had a low priceLike $33?, then they started adding other things in like renter insurance makes it go up pretty unreasonalble.

Very easy and simple got in and Out no hastle and the staff was very pleasant. I would recommend Highly.

Professional, security conscious and friendly. Competitive pricing and clean space. Would recommend.

Awesome staff very helpful with choosing the perfect size storage for me I absolutely loved the customer service

Only there 2 weeks and had water in our unit. Now not returning calls. Phone constantly busy.

Clean, friendly and a great price, what more can you ask for?? Definitely would recommend, 2nd year in a row I used CubeSmart.

April is great. She solved our problem in a timely way.

Service is outstanding. Thanks to April for the help.

Good experience. Trouble getting in once when a tree fell down in front of the gate but other than that good.

Its off of Allen rd , on Townland rd to get back to it.

Fast and friendly service!

Super friendly staff, very convenient location, and competitive prices.

April who works in the office is a gem.....very helpful and friendly. This place is kept cleaner than other storage places in the area!

Upper management is horrid if you try and deal with them, but the General and Store Managers that are actually on-site are THE BEST! Decent prices too!

I had the best service. Thank you.

Great Staff! Very Friendly and helpful!

Great staff. Clean units.

Customer Service was Great!

Great service.

Best storage place

Expensive

Very Friendly Customer Service.

Very friendly staff!