So i came in on a Wednesday to drop my Macbook pro for a display issue. The tests were done and they quoted me $750 for a screen replacement. Luckily I had Applecare+ and was charged $99 + taxes. Although they told me that it might take a week for the parts to arrive and get my laptop back... i received the call on Friday that my mac was ready. I am sure each case is different and everyone has a different experience, but mine was definitely smooth. No complaints whatsoever.

I have used MacMedia twice and will never take my Apple products anywhere else. My last visit I had the pleasure of working with Sean. Very knowledgeable, professional, and extremely helpful. Highly recommended and if you get the chance to work with Sean, you’ll be in great hands.

Thank you Sam for all your help! My Mac went dark and I was a mess. You came to my rescue and I truly appreciate all you have done to help me resolve my issue.

Awesome service! Luke explained everything that they were going to do to my Mac and when I could expect it back! Sure made it easy!

Fast service - next day turnaround for a new keyboard.Smooth drop off and pickup - the guys know their stuff.

Brought my MacBook pro in for battery replacement. I was quoted $400. I promptly gasped and told them Id go somewhere else for half price. I was then told its that expensive because they also have to replace the keyboard. Im not sure how theyd know that without testing it at all. It works fine now with the bulging battery. I took it to Tempe and had the battery replaced at $200. The keyboard was fine. I was hoping to try macmedia for repairs since its closer to me, but I guess Ill be continuing to take my business to Tempe.

AppleCare+ sent me here for a 9:40 appointment. Turns out this company DOES NOT do appointments but Apple schedules them lol ...so they did handle me as quickly as they could and I am very happy with the customer service. They did the best they could in light of the circumstances. Would recommend, they are professional and the end result is my phone works.

Very friendly staff that made you feel like they appreciated my business. Ian was extremely knowledgeable and was able to fix my issue right away. Jordan was also very personable and offered a nice greeting. I will definately be back for all my computer needs. Thanks for a having such a great folks working there. It was a pleasure doing business with MacMedia!

We have looked for a company to install a home network recently and the quotes were astronomical. After calling Mac Media where we have purchased several Apple devises, we had them come out and assess our house for a network. We purchased a partial system since we have Cox and tried to make it work. Steven was our Mac Media guy and helped us get our system finalized by eventually replaced the Cox modem with a better Apple friendly modem. He configured it all and it works great at a fraction of the cost we were quoted from other companies.We are an all Apple household and now with Steven and Mac Medias help, we have a system which works seamlessly with all of our devises. Thank you guys!

I called in with questions about a mac book. The tech that answered was very helpful and im excited to come pick up my next mac book.

They said repairs would take 7-14 days since all the Apple stores are closed due to covid. However, they completed the repairs in just 2 days! They also seem to listen to each customer and try to make sure theyre informed about their devices.

They were a great help. We perfer dealing with them than the apple store.

Great service from Jacob. Discussed several options and made the purchase.

I have a 7 year old iMac that has given me a couple of problems over the years, nothing catastrophic, until recently when it would over heat and shut down, usually in the middle of something important and of course it wouldnt save what I was working on with the shut down. I took it to MacMedia and they tuned it up and its working like almost new.Spoiler Alert, the first time I went to MacMedia was because my Apple Watch had a problem with an expanding battery, which the Apple Store said there was nothing they could do except give me a credit if I purchased a new watch. Long story shortened, MacMedia checked the serial number, as did the Apple Store, but MacMedia found a recall on that series and a couple of days later I got a new watch.These guys do their homework, theyre professional, courteous, and very competent. I recommend MacMedia without reservations.

Had an appointment set through Apple, because my brand new Macs camera stopped working. They said they would have to replace the display. I have no problem with any parts being replaced. They claimed to have installed a new display, but my camera still did not work. I checked my receipt and it said the camera was tested and reported as working. When I called the place to get an explanation I got two completely different stories from two different people.

I am EXTREMELY grateful for Mac Media!! Not only are they exceptional with their customer service. They were able to calm my fears of losing my brother who was killed data from a mac that he owned, with precious memories that mean so much to me and my family. The gentlemen (sorry I cant remember your name lol) reassured me that he would try his best to extract the information as well as give his condolences. This type of empathy is much needed in these times. I cant THANK YOU all enough! Blessings! :)

Dropped of a Mac for an estimate. Never got a call back. Went back to pick it up, they had not even looked at it, and there was no charger. The employee said it was not brought in. Asked to speak to the manager. There was no one there who could resolve the issue. Was given an email address to contact. Could not get a name for who was in charge. 1 Star is generous.

I brought in both of my MacBook Pros, one of which had a shattered screen with a destroyed hard drive. They some how managed to retrieve all of my data off of that hard drive and get it onto an external hard drive, seemingly with ease, even though I was told by multiple other businesses that it could not be done Not only was I in there in and out of there within 15 minutes or less ( even though they were pretty slammed) all of the employees were very friendly. Not only are they friendly they are very knowledgeable, these guys are pros at what they do and customer service was amazing. Reese the store manager is great and I would recommend Mac Media to anyone and everyone. I also saved over $100 on the data transfer alone compared to other places like geek squad. All in all this place and these guys are LEGIT

Great experience. Highly recommend.

Great location with fast service! Reese, the store manager, just helped me resolve the standard MacBook keyboard issue that the newer keyboards experience. Reese was knowledgeable and talked me through my options. Thanks for the speedy help!

I was looking for a good MacBook Pro. I couldn’t afford to pay for a new one. So I Found a used and refurbished Mac at this location. Awesome deal! Great service! I haven’t had any issues with this Mac.The Scottsdale location is good too but the Peoria location always has more items.

Ian helped me with my Mac book. Great service, well knowledged

Made appointment through Apple. Called this location to specifically ask them if they did the service I needed done or if it needs to be sent to Apple. They said they can do it in house no problem.I then brought the Mac in and they told me they don’t do that in store it needs to be shipped out. Wasted my time waiting for the appointment and driving it in when I could have just shipped it myself to get save time and get it done faster.

MacMedia is a great place with wonderful customer service! Thanks Ian for helping get my Mom set up on a new iPad Air, getting everything transferred from her previous one and answering all her questions!

This store is awesome! The owners are amazing at staffing. Reese is the manager and took such great care of me and my situation with a keyboard issue. Matt, the technician came out, chatted with me, took my machine back and fixed the issue on the spot. The staff listens well, they are courteous, knowledgable and so helpful. Everyone should bring their mac and questions about mac to MacMedia! Thanks so much!

I had some issues with Battery Swell and a strobing Touch Bar. The wait time to get in for an appointment at the Apple Store was over two weeks. MacMedia completely repaired my MacBook Pro in a few days and its been working awesome. Highly recommend contacting MacMedia for your Apple needs, avoid the long wait at the Apple Store. Ill be going directly to MacMedia from now on! Thank you for your great customer service!

Brian the owner is an involved owner. Doing his best to make everyone happy.

These guys are great! Figured out and solved my problem with an iPhone X in minutes ... thank you thank you thank you

Helpful, but still have to wait 7-14 days to have my new MacBook fixed under Apple warranty. Extra to backup data that I couldnt backup when it, since it wont even power on.

Mm... not knowing the process how a walk in customer is serviced, I walked and sat in chair. Two new walk in came in and I was completely ignored. Then walked up to counter abovementioned this. The young man apologised. My LCD screen on my Mac Pro could not be replaced due to age of laptop. Disappointed to say the least as I was referred to you by Apple store in Scottsdale.

Great. They fixed my Moms phone

I lost my MacBook adapter. Went by and they were closing. Helped me out for free.Super nice. I appreciate it.I’ve serviced my retina screen there before and they are pros. Glad to have them in my community.

I was on the phone with AppleCare for close to an hour and a half and never got any results. Finally they set up an appointment with MacMedia. It was worth the. wasted time with AppleCare to learn about MacMedia. They took care of my problem in less than 5 minutes. Thank you so much Reece for you expertises. You Rock!

I Walked in and they helped me with my MacBook battery. I was out within 15 minutes! Great service, great price and great vibes! So much more welcoming than an Apple store. And they are Apple certified so I can trust they know what they are talking about. So glad I have this place 5 min from my house.

I’m Janine and I am a teacher. My computer failed completely on the day before grades were due preventing me to process graduating students grades. I can’t tell you how challenging that was to swallow! Thankfully, I got my expectations in control and started to plan other ways to somehow accomplish this or ask for their patience (not realistic) until my computer is returned.Thankfully, Mac Media did me a solid and got it back to me today! The day everything is due! I’ll be burning the midnight oil but graduates will have their grades on time! YAY MAC MEDIA! Thanks for saving the day.

Nice store. Staff is very nice and helpful. Experience is COMPLETELY different than going to the Apple store. This place is not at all crowded. Atmosphere is relaxed. Im not necessarily saying better, also not saying it is worse. Try the place.

Around the 11th of June, 2020, I went to MacMedia to replace the battery in my MacBook Pro. They told me the cost would most likely be $430. When I asked why the price was so high they responded that due to the model of laptop I have, it required most of the keyboard to be replaced along with the battery because the battery was attached. That was the reason the overall price would be that high. Sadly for them, I know how much Apple charges you to replace the battery on my model of laptop. I only went to them in the first place because Apple was unable to give me a Genius Bar appointment at the time. But after their blatant dishonesty I just waited the two weeks to have Apple fix my laptop. FYI, Apple only charges about $200 for the same service. MacMedia just to let you know, I have warned everyone I know about you and none of them will be going to you in the future.

I will never be forced into an Apple store again after finding MacMedia. Great experience great product selection. I made an appointment but showed up way early, they got me taken care of as soon as I walked in. And I didnt have to enter a mall! MacMedia has a new customer.

The workers there are very nice and I was helped quickly and efficiently. A nice chill place and way better than going to a crazy Apple store. I would recommend taking your electronics here they explain everything great as well.

Ian Nordstrom is a real sketchy guy don’t go here

10/10 Recommend MacMedia for anything Apple. Reese and the guys over at the Peoria location are great. Not only did they save my laptop, but they also came out and helped jumpstart my truck in 115 degree heat after walking out of their store to a dead battery.

Unprofessional and useless go elsewhere.Schedule an iPhone repair through Apple waited a week and drove across town in triple digit weather to be treated rudely and told they couldn’t help.The guys working were more interested in gossiping and uneducated in their roles.

Top notch outfit. Did exactly what they said they would in less time than expected. Alan was very knowledgeable in all facets of Apple products and a few other (HP printer). Well worth the money. I would recommend these guys. Fair - honest - Prompt

Went here for MacBook repair. Initial drop off was pleasant and helpful. Store was clean and there were no lines. Guy quoted 3-5 days for repair. It was actually 6 days for repair. Went to pick up and both employees were busy with very long customers. After 15 minutes, I finally got some help. The employee got my computer from the back, but he couldnt figure out how to ring up the $5 cable I was trying to buy. And since they only have one credit card machine, he asked me to wait while the other employee rang up another customer. He never could figure out how to charge me for the cable. I had to leave without it. Guess thats why there were no lines the first day. Go to a real Apple store instead.

This particular store goes above and beyond, and is the place I always come to for any of my Apple needs even though its not the location closest to me. 100% worth the drive. The customer service cant be beat, & made my expirence so easy, all of the employees that helped me have really restored my faith in humans. I will be back!!! Thank you all!!!

Best service! Matt is awesome and always calls to let me know whats going on with my laptop and recommend the best options. All the guys are so so helpful and kind. I wont take my apple products anywhere else

Tyler was beyond awesome! I felt more like family than a customer. Had my Beats fixed quickly and he kept me up to date. Wish I could do a 10 star.... thanks Tyler for making this a pleasant experience.

Terrible. This store is basically a scam. Went there to try to fix my computer. They charged me 90 dol and said if they couldnt fix it I would get the 90 dol back in store credit. They were asking me for 450 dol to fix a computer that is worth 200. I asked for the 90 dol back in store credit and they said I could only spend that money if I bought a computer there... They didnt tell me none of that when I payed, they said I could use it as I wanted. The staff was rude as well and didnt try to help at all.

I was definitely impressed with MacMedia. I had never been in the store before but I am so glad I came here instead of going to the Apple store. Reese was absolutely awesome! I didn’t have to spend a dime for his time and he even gave me a few [free] tips. Thank you for all your help, Reese!

Excellent customer service! I just went in thinking the microphone for video recording in my iPhone X went bad. The gentleman behind the counter Cleaned out my ports and mic wholes. It fixed everything! They charged me nothing. Thank you MacMedia.

The manager was fantastic to work with! Kept a positive attitude and made me feel like my computer still had life left, unlike many stores tried to tell me! These guys are spectacular!

I took in my iPhone X because the screen was freezing and I’d have to reset it to get to a different screen. I talked to the Apple store and they said I’d have to leave it for up to 5 days for repairs. How do you go without your phone for 5 days??I took it to MacMedia and they fixed it in two hours!! They replaced the screen and said the X has been having this problem a lot. They were able to see I am covered under Apple Care and it cost me nothing. It works perfectly now!!The staff was very friendly, professional and answered all my questions.I highly recommend using this business!

My essentially new MacBook Pro completely quit on me and Im a soon-to-be-graduating medical student..(so I needed my laptop!) I had called Apple multiple times with no response and all genius bars were closed due to COVID. Thankfully, MacMedia took my MacBook, quickly identified the issue and got it fixed. Grateful for their fast and friendly service, especially during COVID!

Taylor and Megan super helpfull trying to fix our iPad today appreciate you guys being open

Place is garbage low stock on items tried to scam me

Staff showed minimal interest in helping, almost rude. Then said $550 to replace keyboard after looking at for less th in n s minute.

Walked in with an IPhone 6s Plus with battery issues and I walked out with one that had no working camera, no working flashlight and no longer able to make calls because I can’t hear anything on it. But according to them since there is no correlation between the camera and battery they are unable to do anything unless I pay $329 to replace the camera. But I no longer have battery issues, so if you want to get your battery replaced and walkout with a brick I recommend you go get it replaced here!!!

If I could give them 10 stars I would! A few screws came loose inside my phone so it was REALLY loud when it vibrated. Reese and Steven were both really friendly and had my phone fixed in less than 10 minutes (unlike a couple hours at the actual Apple store.) I highly recommend MacMedia!

Scheduled an appointment here to have iphone battery replaced which was at 80%. They told me it would have to drop to 79% for them to replace it at $50 otherwise would charge me $80. Nowhere on their website does it state that battery has to be below 80% to get replaced. Apple stores have replaced my other iphones battery at 82 and 85% with no problems. I would stay away from this place, waste of time.

They spent an hour with me working on my phone and two computers. Of course, they fit in other customers while we waited for downloads. AND they didn’t charge a dime for their time and help. I choose to go here rather then the Apple store which is actually closer.Good people: C. J. , Reece, Tristan, etc.

I was having issues with my Mac book. I dropped it off on a Wednesday afternoon and by Friday it was ready to be picked up. They communicated with me the entire time. Their prices are very reasonable but to top it off, the service is better than anything out there.

I tried this place out for a quick battery replacement in my iPhone. Went there during the middle of a weekday and luckily the place was virtually empty. Tyler helped me and he couldnt have been better at customer service. Someone either taught him really well or he has a natural gift. Maybe he just knows how he would like to be served if he were the customer. He was very patient and happy to serve. The manager on-duty tried to be helpful too. He (personally) diagnosed the real problem with my phone and didnt charge me a dime. Unfortunately, by opening-up the phone, it rendered it pretty much dead whereas at least it worked before, it just had a super-short battery life when not plugged-in. Its put me in a real bind in that I have to scramble to get a new phone now since its a business phone, has hundreds of contacts stored in it, and you cant use it for even a few minutes without it restarting itself. Even more frustrated now sorry to say!

Great customer service! Thanks Ian.

I normally dislike going to any apple store or apple affiliated place because they are normally packed & usually never seen at my appt time. BUT THIS PLACE!!! *chef kiss*it wasn’t busy, i was greeted & asked how they could help. i initially started to work with Logan Fry, but i had another issue with a different phone. well that’s when Jordon Swenson came to help out.i was in there for a max 10mins. i didn’t feel like they were tryin to upscale me on something. they both were very personable & helpful.

Excellent service, i was definately impressed. Tristan Soto & his colleagues were very well informed, patient and did everything possible to accomodate my needs. My computer feels & looks brand new. Great work guys. I highly recommend their service.

This place is great. Better service then going to apple.store with the same and some better products. They have always been helpful to me with my older equipment. and the new stuff!

My beloved 2012 MacBook Pro was damaged by a spill accident from my toddler. I have a lot of writing, photos, and music stored on my computer, and I use it for freelance work, so I was pretty devastated. Reese answered my tearful call and told me to bring it in right away. They took my computer apart, recovered the data, and gave me lots of information and options for a replacement, including a refurbished 2012 and 2016. I ended up purchasing a new MacBook Pro with an eye to it lasting as long as my 2012 did (and it wouldve kept going had the spill not happened!). They said the data recovery would take 2-3 days but everything was ready the next day, which was super helpful for me to meet a work deadline. They were helpful, friendly, remembered my name, and gave me tons of information and deals to help me with the unexpected expense. On top of that, they were able to see me faster than an Apple Store Genius Bar wouldve and their store was much calmer and less hectic too. Highly recommend them for Apple needs and will be using them again next time I need help with my Apple products (and will be avoiding having drinks near my computer from now on!)

It was an amazing experience at the Peoria Mac Media. Reese Klebba was VERY helpfulMy son locked out his phoneAnd for a reasonable fee was able to unlock it FastWe will be back for all our Mac needs👍😀

These guys are courteous and professional. I have been shopping there for years and never left disappointed. Dont waste your time with the Apple store. Mac Media is the real deal.

The experts at Mac media were extremely helpful. They helped me in a quick and efficient manner. Thanks Mac media!

Hi, this is Esam Morsy. I had a problem with one of my major files disappearing, never to be found applying what I know. I was visited today by Stephen Hamilton from MacMedia. Stephen was very professional, courteous and very knowledgeable. He solved my problems in the first 30 minutes. He assisted me with backing up files and installing Microsoft Office which I am very happy to have. If I were Stephens boss, I would give him a raise today!

While traveling, no one wants to experience problems with their phone-- but the troubles didnt last for long thanks to my great experience at MacMedia Inc. and my incredible customer service experience with Store Manager Reece Klebba.After making an online appointment hoping to resolving charging issues with my iPhone7+, getting to the MacMedia Inc. store was a breeze. The facility was very organized and clean with excellent AirCon, and even had a fishtank and movie playing to entertain my son!Throughout the entire appointment Reece took his time to thoughtfully and patiently resolve my issue, exhausting every possible avenue. In the end, a new charging cable was the best (and most economical) option.While there, we also upgraded my husbands phone for a refurbished iPhone8+ for a price were very happy about.Reece was the ultimate professional and if were ever in the Valley again and need iPhone care, were SURE to go see him at MacMedia Inc. in Peoria.

Nice place wish i went sooner

Mac MediaFirst of all I would like to apologize to Mac media for being negligent in picking up my computer. It must of been or five months. There were some miscommunications that could of been avoided. Overall they stood by their reputation to satisfy there customer. The staff work over and beyond to rectify any inconveniences. I would highly recommend there services if you are undecided.

There’s an obvious reason these people don’t work for Apple ... they don’t know their stuff. My wife and I went in to inquire and buy an iMac. However, I wanted to know about downloading some proprietary software onto a new computer. The salesperson told me (while other salespeople were listening) that I couldn’t do it, the software would only work on one computer; the one it was registered on. Interesting ... I have them downloaded on several computers now. If you don’t know, or are unsure ... say so.

Very knowledgeable.

Charges 95$ + 150$ Just to look at your own computer yikes no repairs

Stephen totally saved my computer from hackers today!!!Thank you guys. Much appreciated.

I cannot say it enough! I love love love these guys! Youll never EVEN think about the A Store again, other than to laugh at the poor sucker waiting endlessly to speak with a Genius. Thereal geniuses go here!

Excellent service! i recommend visiting this location. They were very helpful and my computer is all fixed!!

It was my first time using these guys and they came through. Did repairs on my iPad, were very friendly and followed up with status calls so I always knew what was going on and when. All of this work was done over the holidays where I am sure they were slammed with lots of customer requests.I was very happy with the service and would use these guys again in a heartbeat

Be careful when they agree to a payment and you give them your card info. They may take the entire balance sending the rest of your obligations plummeting it happen to me. Before hand I explain my financial difficulties, well it hurt but it’s over

Not really sure why it s becoming more common for representatives in the service industry to simply be pieces of trash. these jerks need to realize that the customers are the ones that spend their monies for them to even have a job. absolutely every employee of this location has been arrogant and refuses to take an ounce of ownership in what they do. their matter of fact attitudes are hardly professional and one can only hope that the sense of entitlement is not normal firm practice.

Im the dentist/owner of Alpha Dental. Our Mac Mini Server crashed few months ago and our practice was virtually frozen for 4 days and I had nightmares every night. The server had RAID, so I thought I was safe, but RAID is NOT A good backup solution as I learned the hard way. I took our machine to Apple Store and they basically told me I was likely out of luck and I should try a data recovery service. I took it to MacMedia, and they were able to recover all my data in two days at a very reasonable cost. It took me some time to write this review, but I should have thank them long time ago. I cannot be happier.

My mom and sister come home to tell me they tried selling them a Mac pro over the Mac air for a fricken teenager who uses Instagram. You pieces of trash. Trying to get a buck out of them! The owner directly tried to! Please let the owner contact me so I can school him in customer service, and customer care. Better yet let me tell you about the differences since you clearly dont know.

Good place to shop for Apple products. Offers everything the Apple Store does and less crowded. Friendly employees.

Store not following county guidance for masks and social distancing. Both employees and customers not wearing masks.

Great customer service, they work to fix the problem in store before taking your money and sending it to apple

I had a problem with my 9 year old MacBook Pro and wondered if I was going to have to buy a new computer. I had an issue loading the newest version of the Apple operating system and thought it was the end. I gave MacMedia a call and was fortunately hooked up with Robert James Wellsley Hill the certified Mac specialist at the Peoria store. He was so knowledgeable and patient I hardly could believe myself. In the end, he reconfigured the hard drive, cleaned it up and was able to load the new OS. Everything is working fine thanks to Robert. Robert, you are one awesome guy, thanks a million!

WoNderful.

Unfortunately my experience with MacMedia continues to go down hill. In January we had to take the iMac back to replace the hard drive they had put in last April, it took several days to get a diagnosis and then they wanted me to pay for a new hard drive. Finally I was able to talk with a manager who took care of it and replaced it under the warranty and had it back to me within a few days. Total time was ridiculous though, and I shouldnt have had to fight to get it done when they replaced it less than a year before.Initially at my January visit they thought it my be my video card, I was told because its a 2011 iMac that would be replaced under an Apple Recall exchange at no charge. It wasnt my video card then and now 3 months later (with a lot of the same issues) it seems it is the video card and suddenly that recall doesnt extend to me and I need to pay to have it replaced. Dropped off Sunday was told Id have an answer by Monday afternoon, didnt hear back until Tuesday afternoon when someone called me while the tech was allegedly on the phone with Apple, and then suddenly told no.Now Im waiting back on a call from the manager to explain to me why 3 months means I no longer am eligible for the recall replacement of my video card.Sadly I would no longer recommend these guys and wont buy my new machine with them. Its sad. I really prefer to support local businesses when I can, and this was such a great experience to start but it seems the last year or two has changed a lot within the company because its no longer the same place I first purchased from in 2013.**Updated**Was called once again by tech, still have not heard from manager as I requested yesterday.Picked up my machine and brought it back to my office, chatted with Apple Care for about 10 minutes and exception was made and theyre covering it 100%. And are happy to have MacMedia do it, funny how they said Apple wouldnt do it for them because they were trying to put MacMedia out of business. Sounds like thats not the case. Taking it to the Apple Store directly later today and will get this fixed. Should have just touched base with them 3 days ago, Id likely have it back by now.Sad to say, avoid this team.***Updated****After taking the machine to the Apple Store directly because of the horrible back and forth earlier this week with the team at MacMedia it turns out the hard drive that MacMedia replaced in January is failing. The hard drive they installed because the one they had installed in March 2015 also failed.I let the owner know that I expected them to cover the cost to have Apple repair the hard drive and felt most comfortable with our conversations being documented so all communication must happen via email, and was refused. He eventually contacted my contact at the Apple Store and told her they refused to pay to replace the part. I let the Apple Store know I refused to take my machine to their team again. It was clearly substandard parts and/or work. Once happens, twice is a pattern. I chose to have Apple replace the hard drive.At this point not only would I not recommend MacMedia, but Ive filed an official complaint with Apple after my horrific experience.Do yourself a favor, go over to the Apple Store, there is a reason theyre always busy and MacMedia is always available. Its a quality of work, and quality of experience difference that can not be spoken about enough.

Brought my old style iMac keyboard in with a missing key and broken key mechanism. Very helpful guy added the key back and fixed it in 5 minutes and wouldnt let me pay anything. Just saved me from having to buy a new $99 keyboard.

Have an issue with my Moms iPhoneRuben helped us and was able to take care of the issue. Great customer service, fast, friendly and very helpful!

If I could give less than 1 star I would. Horrible experience and lies from these guys. I sent an ipad in for screen repair, they sent to Apple, for replacement. Next day I called and said I need my ipad returned. MacMedia confirmed they contacted Apple and said Apple confirmed it would be returned (it had sensitive data that had failed to backup prior to sending). Called a few days later and MacMedia said my Ipad had been returned. I went to pick it up and on arriving, they did not have my ipad. Now MacMedia story was their tech misspoke and now the story was Apple never returns ipads for any reason. Ever. I called Apple and they denied that view. They do return in certain cases. Too late now. Ipad gone and all data too. Thanks MacMedia.

Went in to get my Iphone battery replaced and had an appointment set for myself then for my gfs phone an hour later. Reese (I hope I spelled it correctly) was very friendly and actually took my gfs phone at the same time so they could do them both simultaneously. Tyler was very quick with his work and had both phones done in under 2 hours. Both guys were excellent and if i have any other problems, Im definitely coming back.

Despite the reviews and Apple being warned about this place I was recommended to them by Apple. $95 diagnostic on 2010 MBP came up with bad hard-drive. Replaced drive - computer continues to fail.

I would go here over the Apple store any day! Totally recommend!

Top notch service here. No lines, crowded store or making an appointment at the genius bar.

Outstanding g service.

Great service, I have recommended them to others. Beats waiting at the apple service.