Peoria ford has great Customer Service. Always Helpful. Got some great cars on the lot as well.

I was helped as soon as I pulled in. I needed an estimate on damages caused by the Uhaul trailer that the Uhaul sales and rental did not properly put trailer on the hitch of my truck. The trailer came off of truck 20 minutes after just picking up trailer.

Quality service by certified professionals. Peace of mind comes with knowing you have people you can trust doing your repairs or maintenance.

I have had some very polar opposite experiences here. I think a lot of it has to do with the service advisor that you get. Some of them are very friendly and knowledgeable and others are rude and have no clue what theyre talking about.I have had my oil changed there and I assume they did a good job, but how could I really know? The times vary, once it took over 5 hours and others less than an hour.I have found it very difficult to get my car in for safety recall repairs because the quote my vehicle being in for several days. Why would it need to be there for days??Every time I have been they ask if I want my car washed and follow it up with its not a very good wash, but if you want it...I think there could be improvement here, with consistency. It should not take days to replace a recalled part. If it does, a rental vehicle should be offered. The reason that I was told was that they could pull the vehicle at any time and if its not there it loses its spot in line... just seems like a very silly reason for the long time to hold my car.

Fleet service is the best customer service around. I will never go anywhere else. Keep up the great work.

Good service, the one who helped us was very nice

Very thorough with the work being done. Fixed the recall too. Thank you Kevin for all your help getting everything done. Great service.

They were able to accommodate me and done what was needed.

I made an appointment for my trucks A/C system and a seat belt issue. I dropped off the truck on a Monday and was told they were busy and probably wouldnt get the work done the next day. I had to keep calling to get my own updates and, sometimes, several times on the same day since I wouldnt receive a call back. Each time I was told the truck wasnt seen yet since, they were busy. I asked about a loaner vehicle and was told they only give one when the diagnosis of repair is for something that takes more than 4 hours of labor on a warranty issue. They kept my truck without even a diagnosis until Saturday when, in frustration, I went and pick up my truck from them. I will look for another place to make my repairs. WHY TAKE MY TRUCK AFTER I MAKE AN APPOINTMENT IF YOU DONT HAVE THE TIME TO EVEN LOOK AT IT?!!Poor communication! Poor customer service! Made me feel like I should be grateful that I could use their service. I didnt feel like they cared for my patronage in the least.

Ford did a great job on my car. They didnt try presuring me into doing other things. Just gave me my options. It was great. I wish they would of done a car wash after. I thought all services came with a complimentary car wash. 😂 I must be wrong. They service was great and they were very clean.

They were busy but took care of my maintenance needs. I felt like I was important and cared for.

Mike Gaddini is an ace!

Super quick and friendly

Very friendlyWell satisfied.

Very good. Fast. Efficient.

My kevin butler took care of me made sure I was in out

Through servicing

Very satisfied.

Ford diesel service is the worst