Sometimes the wait times for curbside are long but for the most part this location is great. The staff is usually pretty friendly and the products are great quality.

We took our computer to have the geek squad check it. It was fixed by the next day and they walked me through how to do something and they were very nice the whole time.

Went in looking for a laptop and they were able to get me exactly what I needed and I was in and out. Very knowledgeable associates and even though they didnt have the product in stock it was available to ship to me in 3 days. Very satisfied customer!

Love their opened box sale section. Husband was looking for a new pc and I was looking for a new pc monitor. We both found what we were needing. Only down side is that their DVD selection has really decreased.

Great selection of appliances and knowledgeable sales staff. Best Buy price matches, delivery, installation excellent. Best Buy previously held tech seminars. It will be good to bring the educational workshops to keep a loyal customer base.

Polite & knowledge associates assisted me to find converter box. Very polite & also made sure he double bagged the items so would not go thru the bags. Offered to help me as Im in a wheelchair, very nice, polite young man. THANK YOU Best But for having Knowledgeable, courteous & polite associates.

Its impossible to call the local stores. Im automatically switched to a national number and greeted by AI which makes it impossible to ask real human questions outside their choices. Then the wait is long to talk with a real person. This necessitated driving to the store and waiting in line at their tech department for service. The service was good, but a hassle to not find out in advance if that service was actually available there. Today I have the same problem. I could set an appointment online, but my question as to if the very specific service I want is actually available. Im hoping its not a trip in vain.

Very helpful. Just not enough selection of unlocked cell phones to choose from.

I believe the person that helped me was Jonathan. He was extremely helpful and I walked out with what I needed. Great customer service for sure. I’m a happy customer.

The representative that helped me get a watch didnt act like he wanted to help me. Was very short with me. When you spen almost $400.00 it would be nice to feel like they want to help.

I can say some staff was great very helpful and even helped when my 2yr old was having a melt downSo for those 2-3 employees 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾Thank you again, ur awesome

Generally the most well stocked of the local Best Buys with a terrific staff and great attention to safety protocols and policies.

Great selection. Everything tech, except 3D printing... but I suspect that will change as it grows. Excellent customer service EVERY time I visit.

I love the open ceiling the air moves in this building for sure. The corporate aspect is the same in every best buy. The employees try to help... but are not very useful as Best Buy has a very limited scope as compared to Microcenter or Amazon.

Asked a salesperson for info on charging cables. He brought me to the display where they were, and I found exactly what I was looking for. I then asked about portable charging stations. He led me around to the other side of the aisle, and recommended one with exactly the features I was looking for, and it just happened to be on sale for $6 off. So friendly and helpful. Just wish I remembered his name.

Great store. Employees are helpful and they have a very wide selection of appliances. From oven ange combos to cell phones. Their computer selection is excellent and their home theater selection is impressive to say the least. If you are looking for home appliances or anything audio or visual this is the place. Well priced and great quality

Shopped online walked in went right to the speakers walked out ... well, paid first. Anyone looking for computer speakers ✔ out the Logitech Z623 or Z625 ... 400W and the woofers THUMP ... mee

This was a great experience from the moment I met the first sales rep to the loading of the purchase into my car. The sales rep (Mike) was very knowledgeable and helpful, answered all my questions and had sensible recommendations.

It took 15 minutes before anyone acknowledged we were there. Their bathrooms were closed so I had to go next store to use the restrooms. We were looking for something specific that they were out of. But they didnt even think to look if one their other stores had the item.

Washing machine delivery, installation and major disgusting behaviorJuly 2- purchased washing machine at Best Buy (11525 Metcalf Ave, Overland Park, KS 66210)July 5– washing machine installed by two men- one of the men asked to use the restroom, I said OK- after they left, I went in to use the restroom and found a DISGUSTING mess of urine all over the toilet and a pool of urine in the middle of the floor- I cleaned the toilet / floor twice but am still sickened at this trash behaviorJuly 6– went to the Best Buy to tell a manager what happened- the service manager told me he’d tell the appliance manager about what happened and the appliance manager would contact me within a couple hours- went to Walmart to replace a “missing” kitty litter waste scoop and purchase a bottle of Lysol to clean the toilet and floor AGAIN.No one from Best Buy has contacted me about this disgusting situationWhat would you do if someone left urine all over the toilet and floor?Since I have not heard back from the local manager, I will mail or post this anywhere I can

Decent stock, but the camera guy either was lying to me or didnt know what he was talking about. Claimed the Fujifilm XT4 came out this month, which is blatantly false. Left and fact checked him--most stuff was ok and his opinion, but this blatant false statement really turned me off.

I set an appointment to get my phone screen fixed through Apples Website using my phones serial number. After 50 mins of waiting I was told they could not do the repair because they did not have the correct parts in stock.Only solution they offered was to be without my phone for 5 - 7 days while they mailed it in.

Bought a new laptop. It was actually in stock! Guy was very helpful.

Easy to get in and out. Techs are knowledgeable and returns are easy.

We did curb side pick up and they did take a little while, however,they came out in a decent time and was super nice.

Very helpful and friendly staff, and the store matched the Amazon price.

Big shout out to Brady with Samsung for taking to time to go over differences in phones and manufacturers, pricing, and features. Very knowledgeable and enthusiastic.

5 stars cause Julian M. works here and is the best

Typical Best Buy experience. They did not have the particular cable I was looking for. They greeted me at the door and offered to help me find what I was looking for.

So Im looking for what I needed n guy was helpful but he showed me the exact same one at $20 higher ?!? The exact one at $20 less was on end cap n he never showed me that , was checked out n I told a different guy the cashier hey wait a minute its on sale for $20 less !! So had to go over to customer service n wait for a manager to price match n give my money difference back , no big deal a extra 15 minutes of my time but its on sale on one part of store but yet rings up different at cashier n I have to wait n get a price match on something they had on sale ?!? Good thing I checked my receipt before Walking out door because I said to cashier before paying that total amount didnt sound right for the 2 things I got n he gave me a duh look without checking till I had to show their mistake after done paying ? Watch your receipt from best buy because 3rd time this year wrong prices n its in their own ads .

After going to 5 or 6 T-Mobile stores and talking to their customer support online and in chats for five months, John at Bestbuy actually took the time to solve my problem! I’m literally so thankful for him. When everyone else in town said “I don’t think that can be done” he took the time to help me. Thank you so much!

This BB had a much better selection than other ones Ive been in. If you couldnt find it elsewhere, give this one a try.

I bought earbuds here. But they were the wrong kind (my mistake). The exchange was quick & easy.

Good customer service. I went shopping for a 100 amp fuse for car amplifier. They didnt have not even one. Seems like to me there car stereo section has somewhat declined. Not as much on display anymore.

Waited on hold for 15 minutes just to be hung up on. Customer service- 0 stars

Best Buy is good. I went there for printer ink for two different printers. They had one and not the other. Then I noticed that their ink shelves had wide swaths of emptiness. Why would best buy be out of so many sizes of ink cartridges?

Employees were very helpful, good selection of merchandise, store was clean and covid precautions were in place.

They had excellent staff that showed me all the options for their computers. They also had a large selection of computers as well as cameras and accessories.

How fabulous to have experts on staff!I have a Sony camera and have been seeking assistance all over the place, including online. I had no idea that I would cross paths with a Sony trained specialist at Best Buy!He answered questions and invited me to come back with my camera and he would take the time to walk me through everything and answer my questions!! Wow!What a nice, knowledgeable, and patient young man. He helped me with other purchases and really knew his stuff!Ill be back! I warned him... He said come on back!Its now my go-to place for electronics! Thank you for hiring experts, Best Buy!

If you buy a appliance it will take a week before they can deliver it. Didnt want to sell floor model.

Great store! Helpful and knowledgeable staff!

I was looking for a 2.5 GB switch for internet router. They only carried the 1 GB switch. The tech did check both inventory and if carried. Tech rated a 5, store a 3.

The fact that they do price match makes it worth my time to go there instead of Amazon.

Friendly but a complete waste of time in trying to get a battery replaced on an iPhone. Took 45 minutes to tell me I needed to wait another 15 minutes for more paperwork so they can start the 1 to 2 hour clock to potentially replace the battery. Don’t bother taking your phone here to have service performed if you need it back anytime soon.

Sometimes I only have questions about my tablet or phone, and they are always willing to help.

Good store, helpful staff.

Plenty of helpful staff to find what I needed!

Seemed as if associates were hiding out of sight talking in small groups. In the end, they did not have the audio 1/4 to 1/8 double male cable I needed. Found it at Guitar Center.

Was able to buy what I wanted at a reasonable price. The sales associate should me several options and saved me a fair amount.

Its like any other best buy

I knew exactly what I wanted but I literally couldn’t get anyone to help because of their new system in place for helping customers. Literally does the exact opposite by not helping me. I even told them I know what I want after waiting 25 minutes and all I got was “we will send someone your way”. No one ever came. I left and brought the product at a different place. Best Buy was not busy so I can’t imagine how they handle any crowds.

I went to Best Buy to purchase an Apple Watch. I was told by the door greeter that someone would be right over to help me. I thought that’s ok. Waited in the watch area for several minutes expecting a sales person. One salesperson was helping a customer and he said he would be right with us. Waited around a little longer and he disappeared. So I go back to the front door greeter and told him that I hadn’t been helped yet. He apologized and said they were a little short staffed. Said he would send someone over. Another few minutes goes by and no help. I finally see a sales person and I’m wondering if he is being sent to help me. I look at him and he says “I see you staring me down, do you need help?” Omg, I’ve been waiting for at least 30 minutes and I know exactly what I want but no sales person to assist with the purchase. He returned and said the watch was $429 unlike what I saw online and what I was told on the phone the day prior by sales person for that same store!! Ugh!! I pulled up the ad from my phone and showed him that the price was $359. He said he would honor that but had leave again to confirm that. When he returned, I was quickly checked out. My friend and I decided to walk around the store to see the air fryers. Again, no one came to ask if we needed help. I looked around and saw 5 salesmen grouped together and just chatting. I approached them and said no wonder you are short staffed bc y’all are all over here! They all just stood there looking at me. Worst customer service ever!!

Didnt get the gentlemans name, but he was so helpful getting me set up with the necessary tools to upload my photos to phone and computer from my camera. Thanks so much!

What you would expect from Best Buy. Staff was helpful.

Nice people and awesome products there. Enjoy walking in the store and find new stuffs.

Been coming here for years, stopped for awhile till the olathe bestbuy closed.

We love the salesman in the appliance area we were looking for refrigerators but could not get it delivered until Tuesday and we needed it as soon as possible so we had to go somewhere else but the salesman he was really great very informative if we have to come back again we will certainly look for him

After looking forca washing machine at Lowes, Sears appliances and NFM, we found a great deal at Best Buy with free delivery and exactly what we wanted. Top loading with a clear top. Highly recommend.

Was easy for me to come in and pick up my PS5 without long waiting lines, they also offered curb side pickup for customers who didnt want have contact. The store was still sectioned off between the entrance and exit with indicators on the floor to keep 6 ft apart. My cashier was friendly as well and checked me out quickly.

Not much for sales pressure. Refreshing

My geek squad calls have sucked to say the least. But I went in store Aimee and Hattie definitely made it to where Ill be coming back they were amazing best customer service Ive had ever probably.

Ordered a wiring harness and stereo dash kit from bestbuy.com to be picked up in-store. Upon pickup, the gentleman helping me asked if I’d like him to check to make sure the components fit my vehicle. I told him sure, I’d already checked online to make sure the fit was right but he can double check. Good thing he offered, because neither were the right fit! I’d have walked out with the wrong components and wouldn’t have known until my stereo dash was all taken apart. Saved me a hassle!

Great! Super friendly staff

Asked for help they helped me find what I needed very good experience

Sal was the best sales guy ever

The staff was rude and as a person of color I feel like I was treated differently because of my race. The way I was treated by the staff indicates that others have probably been treated this way.

Excellent customer service although what I wanted wasnt on the shelf, they offered to have it for me by June 5th. I chose a different item.

Great had what I wanted

This location has excellent customer service, I was asked several times if I needed any help. I went here on serval occasions and the experience was 5 stars. The staff at the computer section was able to answer all of my questions and they were able to price match anything that other big retailers sold at a lower price. At times I also get some smaller rewards through my Best Buy account but it takes about 500 dollars to get a 5 dollar reward and as you buy more from Best Buy you accumulate rewards at a faster rate then when you first opened your account.

Cant fix my iPad...what? Its a charging port problem.

This place is better at prices than Walmart WOW 😳

Not sure where Best Buy finds so many knowledgeable, helpful employees.The store was clean, well lit and we were greeted with a smile as we entered the door. I’m not an expert when it comes to electronics; we received fantastic advice from multiple employees in different sections of the stores. Best Buy is still great place to buy electronics, especially if you’d like some help in deciding what’s best for you needs.

It was organized. As you went in someone asked what area you were shopping and if you would need help. They put your name in que so someone would be there to help you. There were 3 people ahead of us but it didnt take very long for them to get to us. We were in and out of there quickly.

People were rude,walked around store for almost an hour and never got asked if I needed any help, which I did, had to practicly grab the first person I could hunt down literally just to ask for some help! Ughh then was spoken to rudely, some customer service! NOT!!! Took my business elsewhere I did.

Appliance shopping and it was a good experience

Great customer service, great price on a 50 flat screen TV.

Nice prices and friendly sales people.

No help from anyone. Couldnt even find someone to help, and they were not busy with people at all. Very low stock of items.

Even though they are short of staff to help and say they have to put you in que if you need assistance, we were quickly assisted. They were moving people along and were very helpful! Definitely Recommend!

Id like to give a BIG thank you to the store manager Sal! What a wonderful young man. He helped us with a new washer and dryer purchase with fast and very knowledgeable service!Then we had an issue with a desktop computer that we bought at Christmas! Although the Geek Squad member was not exactly helpful, Sal came into the situation and offered us the help and resolution that we needed!Best Buy has a great employee and manager in Sal. What a great asset! Thank you so much for your help and we look forward to working with and shopping this location again!🙂

I was upset with the quality of service. The first guy that I had to go seek out for help had no knowledge of the tv/stereo section he was in and when a display was not working he pretty much said oh well, that happens and walked off. The second guy that I had to go find for help did not seem pleased to be helping us (sadly he was the friendliest). He did find what we were looking for. He then passed us off onto a third guy who also did not seem to know what he was doing and then he dropped our new sound bar. Thankfully it works. Over all I would say find a different Best Buy.

I bought a returned tv from best but online. I drove 30 minutes to the store to pick it up but the inventory was incorrect and they did not have the tv any more. The customer service offered another returned TV with the exact same specs just 5 inches bigger. Needless to say this was quite a surprise. This was probably the best customer service Ive ever had from best buy ever

Well organized, clean, and helpful staff. Android visiting the store. A staff member meets those entering and asked what they need and helps direct them to where they need to go. There is a nice selection of technology and accessories.

Stood and waited 4 a while and then ask 4 help all the stuff we were looking at was out of stock could had put signs up on the product or pulled the display model waste of my time

Dont even bother with curbside pickup here. I ended up waiting over 20 minutes for something I couldve went inside and got faster. Lesson learned.

Associate Travers was very unprofessional. Looks like there was no training or customer service provided for a new and young associates.

Staff was very helpful and they had what we wanted

I literally have the simplest question in the world but these people can not get to the phone for the life of them. I sat on the phone for 46 min and still no one so I hung up the call would have only lasted maybe 2 minutes. I can bet that they have plenty of people to get back to me in that store.

Had to take a moment to brag about Charles here at the Metcalf Best Buy! He was an exceptional salesman and was very helpful with our new TV purchases. Thanks for being patient with us and getting things done! You’re awesome man!

Atrocious customer service and no one ever answers when you call. Dont even bother. No one even answers when following up on a pending computer repair. Gone are the days of good customer service. Best buy is like, If you want it then come get it. Get what you need and get out. You are probably better off going to Wal-Mart if you are ok with this level of service. MicroCenter right up the street is probably your best bet if they sell what you are looking for.

GREAT experience exchanging a printer today! I called the store because my printer wasnt working. I had purchased the protection plan and so just needed to swap out my printer. They told me to drive in for curbside service. There was a gentleman right in front who asked me what I needed and then directed me to a parking place. A sales associate came to my car carrying a box for me to put my printer in. He went in to get a replacement and I told him that since I had just purchased $70 in ink cartridges I wanted to get the same printer (or one that used the same cartridges). He was back in about 10 minutes to let me know that he could only find one comparable printer (on sale!) that used the same ink cartridges. Unfortunately, they were out of the printer at the OP store. He told me that one was available in Lees Summit or I could have it shipped to my home. So fast and easy! Thank you all for being there for us during this crazy time!

Very well staffed.

The pick up for my PS5 went smoothly! I was impressed with the speediness and level of customer service. Julian was amazing!! Thank you!!

I went in to return a couple of laptops I purchased over the holidays and had no issues. I was actually going to ask the lady at customer service her name as she did a phenomenal job taking care of me and looking up an order as I couldnt find my digital receipt.I then headed back to look at other laptops as I wanted to purchase a more expensive one since the first two I purchased online werent quite what I was looking for. I believe there were four or five team members helping other guests, so I patiently waited a few minutes as a young lady was finishing up with a customer. As soon as she finished, she began taking an item back which I had no issue with since I thought that was proper protocol for employees, and I figured she would return. She didnt return, so I waited a little longer for another employee. After about 5 minutes, someone asked me if I was being helped and professionally apologized that it would be a few more minutes. No big deal as others were ahead of me. Finally, my turn form some assistance and I had my mind set quickly to purchase either an $850 or $1099 laptop, but another employee grabbed the person helping me so the two of them could help another guest. All I got was, Im sorry, from the employee who was helping another customer while my guy took off without explanation.This time I was becoming a little upset with having to wait as Tim had me convinced to buy a laptop from him until he left to take care of another customer. It may sound a little old school, but I figured if another customer was more important than me while making a large purchase, then Best Buy isnt going to get my money, so I walked out the door.

Doesnt always have what you want but has what you need

Heads up you cant get giftcards with bestbuy giftcards. Had a giftcard given to me as a gift, visited the store 3 times and there was never anything worth buying.Tried a kitchen aid mixer but they were out every time. Finally just gave the gift card to my girlfriend. Shes not sure what to do with it either. If it goes on much longer I think well just get some switch games and donate them.

Placed order for 2 different items yesterday that were confirmed to be ready this morning for curbside pickup. Received first item after 20 minutes. When I asked where the second item was the person delivering the item said he was only told to deliver the current item and that it would be out soon. After another 40 minutes I walked up to the line for pickup and explained my situation and they said my order was still active. The response I finally received was that they couldnt find the item even though they confirmed it was ready. What a terrible customer experience. Another reason to use Amazon!

Well stocked when you figure in there is a pandemic happening. Employees were efficient & ready to help. They seemed to have a good team environment because they helped each other with my problem.

Curbside pickup service was super efficient from order to pickup!

Can’t get through on the phone can’t speak to anyone in the store because they’re spread so thin. You’re basically turning down money. I’m sure the other 6 people that were waiting to be helped in the laptop department didn’t spend money there either. I get cutting back on staff for safety reasons but if you’re going to have minimal staff, require appointments so that everyone gets the help they need instead of making everyone wait 20-30 minutes before eventually leaving.