Thank you Jim Norton and especially Alac for being a super sales guy. He definitely took my preferences and made sure to find me exactly what I wanted. Y’all…. He brought the car to my job for me to see because I didn’t have a chance to go by the dealership. Overachiever he is. My finance guy who helped us cross our t’s and dot our I’s was also fantastic. Super cool. Well I mean… he laughed at my jokes so he MUST be cool.🤩

I just bought a new car at Jim Norton Toyota of OKC. Not only was my experience easy but I LOVE my new car. Alec Hendrickson was my salesman and I appreciate his help in finding the right vehicle. He was helpful without being too pushy! He listened to me and what I wanted. Overall, a very pleasant experience!

Shawn was my salesman and he he was extremely friendly and helpful. Worked with us and helped me make the best decision for me and my family. CJ in finance was also extremely helpful and worked to get me the best rate possible and was very personable. Will be a return customer in the future.

We are very impressed with the exemplary Customer Service from Shy and his team, they always take great care of us and our vehicle!Thank you so much, we really appreciate it!Evan and Elizabeth

Wavin, our salesperson, made our car buying experience a pleasant one. I felt he was very honest, and made sure I got what I was looking for at a reasonable price. I felt very respected throughout the buying process, even when I declined or disagreed with something that was offered. I would even say those whole process was reasonable quick and made me feel like my time was valued. I would definitely visit again next time I am in the market for a vehicle.

We went to Jim Norton Toyota to look for a car for our daughter. Our salesman, Tre, was very personable and helpful! He wasn’t pushy at all, allowing us to look and test drive with no pressure.

This has been one of the worst car buying experiences ever. Keep in mind, this is the 3rd car we buy from Jim Norton. The car salesman did a great job, but unfortunately, the dealership cant provide me with the title of the car we purchased on August 14, 2021. It has been 78 days, and we will soon need our 3rd temporary tag. Getting in contact with the dealership has been difficult. The operator is never there to assist, calls are not returned, and half the time the finance department never answers. Meantime, the penalty for late title registration is piling up, and the lien holder is demanding that we provide the title.

Just bought a new car from Jim Norton Toyota. All I knew was that I wanted a hybrid or fully electric vehicle. Kaleb and Jason Moak worked with me to find the perfect car for me, the 2021 Avalon XLE hybrid. And I was pleasantly surprised that I walked out of the dealership with the keys to my new car that day! I feel like I got a good.deal. Im looking forward to a long relationship with Jim Norton Toyota.

Thank You Jim Norton Toyota! Our Salesperson Alec is a SUPER guy! He is helpful and knows his stuff! Thank You CJ for the referral to Alec! And as always it’s great doing business and buying a car from you all. The Service Department is second to none and is always super helpful and good at what they do! Thank you Kyle!

Christian Flores was one of the nicest sales persons I have worked with, he worked hard to get me in a truck I am extremely happy with and he worked hard with making a deal to help get me out of my upside down vehicle, so that I could start on even ground again. He is super nice, and I felt actually cared, and was not just wanting the sale. No pressure tactics etc...he listened to what I was looking for and didnt try and put me in something I didnt want or couldnt afford. Highly recommend asking for him.

Great people helped me through all the issues I had and were patient with me for my first time buying a car. Jason Moak was a great sells man and truely made me feel welcome there

Jesus Soto is a good salesman. He goes above and beyond to help. Very friendly and efficient in his job duties. He is very outgoing and has an excellent attitude. Hes not pushy with his customers. Weve already bought 3 vehicles thru him.

Our Salesman, Alec Hendrickson was so awesome, and refreshing to work with. He was very knowledgeable about the car we were interested in. He made the process smooth and enjoyable. We will definitely be recommending him to our friends and neighbors with their new car needs. Alec is definitely a breath of fresh air, and an asset to Jim Norton Toyota!

Editing to add comments since the dealership called to ask for them.Bought my vehicle from this dealership in late August. Visited most Toyota dealers in the metro area. At the time, stock was extremely limited at all dealerships except for this one. I was looking for a new Camry. Most dealers had one or two at the time, but there were 15 on this lot. Good selection!This dealer was the only Toyota dealer in the metro that did not have their prices posted online. Call or email for price! All other dealers in the metro were openly promoting the ongoing Toyota-thon $750 national rebate program offered by Toyota at the time. You had to call this dealer or go in for the price, so the rebate was conveniently not mentioned at this dealership.Negotiations is where the rebate came into play. When I asked if they were willing to offer any kind of deal, the salesman went to the GMs office for maybe 90 seconds and then came back with a good news! We can offer $750 off. At the time, I had my phone out and was viewing a Toyota advertisement promoting the deal. Bit shady!Next, we were reviewing my trade in. I had done my research, and while my car had a few dings, the blue book value for my make and model in fair condition was over $3000. They offered $2000. When I expressed displeasure with the offer, they offered an extra $500 IF I would leave a 5 star review, bringing my trade to $2500. I did not feel right being bribed to bring my deal close to fair value, but I was over it at that point and accepted.To recap, I was offered the nationwide $750 Toyota rebate which was advertised on every website except for Jim Nortons only when I asked for a deal. Then, I was offered an extra $500 on my lowball trade in offer if I would give a 5 star review to dupe others. The salesman proceeded to act like they were doing me some great favor and that not every customer gets a deal like mine.This dealership did have a good selection and the people were friendly enough. However, be prepared to play old school. You will face every sales tactic in the book here. Do your research, know your worth, and most importantly, be patient!

They got my car in as scheduled and completed in the time they told me it would take up front. We pleasant and professional people to work with.

I had an oil change scheduled and upon getting there realized I need to get my clear coat protector fixed as well. The service tech promptly assisted me and was able to get me in and out within an hour. Thanks so much for fixing the clear coat although I failed to schedule it. Great customer service and great facility to wait in while your car is being serviced. Highly recommend Jim Norton Toyota.

Buying a car from here was easy and they made sure I got a great rate. I just had my first service and the entire service team was phenomenal from start to finish. I was in and out quickly and they really took care of me. Highly recommend this place for anyone looking to purchase their new Toyota!

***Edit - Nolan gave me a call and I brought my truck back and they made it right. Thanks Nolan!“Award winning service department” is laughable. I won’t be taking my vehicles there for an oil rinse, I mean change again. Don’t even understand how they make a simple oil change this messy. They wonder why people would rather go to Goodyear or Firestone.

10/10 great experience. The staff there is very friendly and helped us find a vehicle in our price range. We are very happy 😊 😃

Jason Moak was my salesman and made the process easy. He was very friendly, polite, and respectful. I appreciated his unobtrusive means of customer service. I was very hesitant to purchase from a dealership, but I was pleased to have Jason’s help.

Everything good and professional service. It make me feel good of my car

Just wanted to give a shout out to Marwan and Tre over in your sales department. We just purchased a brand new Camry XSE, and I could not be happier with our purchase. Marwan worked with us for close to two months to make sure we got the right XSE color and accessories, and the car we have is perfect! Anyone who has tried to buy a new vehicle in the current market knows how difficult this task was. This is the third vehicle I have purchased from Jim Norton, and I can assure you I will be going back when its time to trade-in and upgrade! 5 Stars, well done guys!

Found a 2007 Sentra on the internet so we decided to to check it out. The car had low mileage,, was in great condition and the price was great. Tre was our salesman who was friendly and very professional. I would definitely buy another car from Jim Horton.

We came in looking to trade in our vehicle and were so impressed with this dealership! Jason Moak was fantastic and so easy to work with. You truly feel like family purchasing a car from here.

I thought my first experience here was just a fluke. But I recently bought another vehicle from them. Let me tell you… this is by far on of my go to dealerships. I’ve been back twice now and both times they’re customer service is on point. The deals were good, the salesmen weren’t pushy, the finance team and management team were on point. You guys are my go to from now on. I’ve always had a bad outlook on dealerships ever since Edmond Hyundai screwed me over. But now I’m confident there are good dealerships out there. Thanks again guys

I had a great experience buying my new car. Caleb was my sales person and he was fantastic, but I also dont want to leave out Mike in financing. They were both so friendly and helpful! Go see these guys if you are car shopping and give them a try. I would buy from them again.

If you trying to get a car ask for Tony and Heath, they are the best duo of the dealership. I am not going to lie, I spent less than 2 hours in and out with my new car and it is probably the fastest time I have ever been at a dealership. Super friendly people and will tell you straight to the truth, no gimmicks.

Jason Moak was so helpful when I bought my Rav 4!

Had a good experience at Jim Norton Toyota. The car salesman(Rachid) was very knowledgeable. Was able to purchase a vehicle From the dealership

I scheduled my drop off for service through the app, dropped my car off for the day. Went to pick it up in the afternoon and it was pretty busy but the staff were all great. They asked me multiple times if I had been helped while I was waiting for my car to be brought around. I think the manager himself actually went and got my car for me. It was definitely a pleasant experience.

Mark and Craig were very courteous and professional. They took their time with me and explained the repairs that were needed on my Toyota Prius.

Christian was an amazing salesman. We were buying a vehicle for our daughter. He was very attentive and made sure she understood everything about the vehicle. He treated her like she was the one buying the vehicle. We definitely recommend using him for future car buying and will be sending friends and family who wish to buy Toyota vehicles to him.

DJ was my service representative. Exemplified high standard of care and responsibility. Addressed all my needs. Updated me as to service being done. Made sure to address upcoming service needed and was extremely friendly. Great job.

- Bought a vehicle from them was haggled for 30 minutes trying to sell warranties we were clear up front we did not want.- Drove an hour round trip to sign paperwork they forgot to give us at check out and there was no one available due to a “sales meeting”. They said to return tomorrow (an additional hour trip for a miscue on there part)- Was told free oil changes as long as the car was only brought back to the dealership every 5000 miles. When I returned was charge 80$ for a oil changePlease take your hard earned money else where for car purchasing and Maintenance.

Stopped by to get an oil & filter change, took less than 30 minutes. Professional and friendly people. Technician gave me a printout of important maintenance items that are due on my truck. Thanks for taking care of me, great job Jim Norton Toyota !

I was from out of town and my car experienced a major problem. Jim Norton Toyota took my car in workout an appointment, alleviated the immediate problem, ordered new parts, and fixed it the very next day. I am so grateful for their flexibility to help when I was quote distraught. Thank you for your great service!!!

Second new car we have purchased from Jim Norton Toyota. Both times we were treated with respect and professionalism. Christian is an amazing salesman! Not pushy, just listens to what you are looking for and tries his best to get as close as possible. Would definitely recommend this dealership for your vehicle purchase. ( Especially Christian Flores!)

Christian Flores is the best guy to come to! He explains everything so well. He is there for the whole experience and makes sure you are happy with your car. He is a reasonable and well educated. He made the car buying experience very easy. I recommend going to him!

Welcoming and friendly environment. Christian Flores was a great help while I purchased my truck - knowledgeable, responsive, patient, understanding and got me the best deal possible.

I want to give a thank you to my salesman Jason Moak. He was very helpful from the time I got to the dealership until the purchase of my new car about a week ago. He took his time to answer my questions and if he didnt know the answer, he would go and find out before giving me a response. He explained the options in the car to me and ensured I understood everything before I drove off the lot. He valued my time and I appreciate his help.

I did not have an appointment but I had a huge bullet nail in the front tire . They were short staff And fully booked but they did take care of my car. i really appreciate . The guy helped me was very nice & knowledgeable about a few concerns I had with my vehicle .

Horrible customer service!!! My son has contacted this dealership multiple times concerning his warranty refund. He has called many times and went in person to try to get this matter resolved. They continue to give him conflicting stories and wait times. It’s been 9 weeks and still no refund. He called again today to ask where his check is and was placed on hold for 30 minutes. When he called back, they told him that department was closed today. On a Wednesday, weird... Our next step is to take legal action. I would shop else where if I were you.

Recently purchased a vehicle from Jim Norton Toyota and we had a smooth, nearly perfect experience. Most of this was thanks to our sales person, Marwan, who was fantastic. He was very personable and would tell us exactly what we needed to know (plus a little extra, which was appreciated). Communication with him via email and text was nearly flawless. His responses were very timely and contained exactly the info we needed to know. Im telling you this guy has got this game down. He really seemed to bend over backwards for us (figuratively, but I wouldnt be surprised if he had some mean gymnastics skills), and I really appreciated that. One car down and my next one will most certainly be through Marwan. Thanks my brother from another mother!

Looking to buy a car and for a down-to-earth salesman that isnt pushy and a pleasure to work with...well Christian is your guy! Wasnt planning on purchasing a new vehicle but life happens, and wrecks, and definitely wasnt excited about the shopping process or pushy salesmen. Thanks Christian for a great experience! Straight forward, to the point and out the door with my new vehicle quickly.

I traded a car in last month on 9-21-21 and here it is today 10-27-21 and they have not paid off my trade In I have already tagged the car I bought and all I get is a run around in the pay off the finance company keeps calling wanting to know where the payment is the car lot will lot talk to them I will never do business here again and I will never refer anybody else here and the only reason they get 1 star is because I have to give it otherwise i wouldn’t give it

Wavin was our salesman and he was great! Very professional and gave us a lot of information on the sienna we went in for. Other staff members were very helpful and overall experience was great.

Took in our 2020 RAV4 for maintenance check. Rotated tires and checked every little thing for performance. Loy Marshall is the best!!! Treats customers like they are the only one they have and is extremely courteous and helpful.

My family and I have been customers of Jim Norton for almost 20 years. I bought my first car from them and have since purchased 2 more. They know their Toyota’s! However, if you’re looking to buy anything other than a Toyota, look elsewhere.The staff is friendly, the environment is comfortable, but like all sales environments they can get quite pushy.I recently purchased a Chevy from them and they told us that the lender wouldn’t allow us to finance the vehicle without a service agreement. Seeing as I needed a vehicle, I agreed. Turns out that was a scam. They knew there was something wrong and rather than spend the money to fix it, they got paid for it.I have since cancelled the service agreement and sold the car back to them, claiming ignorance as they did.I’ll be back if I want another Toyota, but otherwise I’ll steer clear of them.

Jim Norton Toyota: our first experience with this dealership was amazing. New car sales Manager Heath is amazing, their staff is very helpful and will do what it takes to earn your business without any gimmicks.We were looking for a specific combination for a vehicle and Heath went above and beyond to make it happen and get the right vehicle for us. Thank you so much.Finance manager Marco was very clear with all charges and made things easy to understand.Sales person Brandon was very professional throughout the process and checked back after purchase.Definitely recommended, two thumbs up guys. Thanks again.

They always take great care of me here at Jim Norton Toyota.

Amazing customer service by Mr. Shy. Great communication during the process, very understanding of the situation. He helped me to get pre-sale inspection completed on a car while me being out of state. Highly recommend him as go to service adviser/manager. Should be employee of the month!!!!!!

Christian is an awesome help and is always willing to meet your needs. He has helped me múltipletimes and has made the car experience hasslefree. I would definitely recommend him to anyone!

From purchase to maintenance they’ve been great. There’s really nothing I can think of to suggest improving on.

I purchased a truck at this dealership and Christian my salesman. He was very friendly, knowledgeable, and made the entire car buying experience very smooth and easy to understand. I left very satisfied with my purchase and I appreciate his help very much. I know would not have made the purchase without his assistance.

So happy to be a new of owner of a 2022 Camry! Cj & Thomas we’re extremely helpful in making this process smooth & easy for us!! Toyota owner for life‼️

Was lied to by the salesman Tommy and his manager. I was told I would be first called on a van coming in. They called me said it was in, said ok great I will be by later today. They called me shortly after saying they sold it. Sorry Im not going to put $500 non refundable deposit down when I was told it is refundable but turns out it was not. Terrible way to conduct business. Taking my business somewhere else.

Highly recommend Jim Norton Toyota. Nieves was my service representative and kept me informed throughout the service visit. My truck was ready exactly when she said it would be. Great job!!

Christian Flores found just what I wanted. He worked with me patiently and always respectfully. It was a smooth process without any problems. If they don’t have what you want they will find it. Love my Toyota! Thanks Christian

Service technicians and advisors very professional and friendly. Work completed on time. I recommend Jim Norton fir any of your car services.

Correction : We BOUGHT the 2007 Nissan FROM Jim Norton Toyota which was posted on Carfax. Its a great car that has very low mileage, clean, and was purchased at a great price. Tre was our salesman who was very professional, friendly and not pushy at all. I highly recommend Jim Norton Toyota and plan to tell others about their great cars and service.

Mark Biggs is a good dude very helpful and honest Iv had people tell me that I need unnecessary maintenance done on my car before never got that since at all and a joy to talk and have conversation with you all have a good one thanks again Mark looking forward to see you again.

Had a great experience buying my car today. My sales rep Alec Hendrickson was very helpful and kind and made the process flow with ease! Thank you so much! I LOVE MY NEW CAR!!!

Scott and the other Tech managers know how to go above and beyond to help.They called another dealership for us to help us with a covered item!Thank you Jim Norton!Our cars are serviced exclusively here based on price and performance and of course service!!

Over all the facilities were clean and comfortable. Service personnel were courteous and professional. Work was completed in a timely manner.

My car buying experience was simple and quick I could not have asked for a better set of salesman to move me quickly and efficiently through the car buying process

We had a very good experience. Wavin was our sales person and he was excellent. He was informative and did not make buying our new Highlander painful. He is also helping me with an issue I had post purchase. Really going above and beyond. Plus I love my new Highlander and am happy with this purchase. Overall buying this car and working with Wavin has been pleasant.

Raymer Sanchez did an exceptional job finding us the right car we needed for our family. We came in for a trade and he helped us right away. Ive been to many car dealers in the past and I was given the best customer service by him. I will definitely recommend my friends and family to come check out Jim Norton and speak to Raymer! If I ever need assistance I know who and where to go to, Thank you!

Trent was awesome! So helpful and kind! Trent is the definition of great customer service! I feel confident coming into Toyota cause I know I will be in good hands!

Great service with the work done on time.The people were very friendly

Ray was wonderful in guiding me through the car purchasing process - knowledgeable, kind and patient. He even came to get me so I didnt have to find a way to get there. I am thankful for his help and guidance.

I was traveling from out of state with a family member and needed my oil changed in my Toyota. I vacationed in OKC about 5 months prior and used them for my oil change service and payed extra for some recommended change of a filter. (My vehicle is 2020 “newer”and under warranty so no charge for oil change). So, I decided to try them again recently.Long story shortened, I was given a lame excuse and denied a courtesy ride to under 5 minutes away off same block of this business. I was told that I needed to purchase an air filter due to mine being clogged up.The person checking me out admitted the filter was replaced there within 5 months of my current second visit. (now will be my last visit)The only excuse I was given was “I don’t know why they would tell me your filter was clogged”. Hopefully my gender and skin color did not play a role in the sad service. Disappointed ☹️

Marwan Shahin did an awesome job. We drove a long way, and him, chuck, and Kyle made sure we were well taken care of. Some issues occurred that were out of their control, but they made sure to go above and beyond to remedy situation and make sure everything went smoothly. Thanks again sunshine!

I want to give a big SO to sales contact TRENT CANTU , my family and I broke down in OKC in route to vacation to Los Angeles, CA , Trent was the only person that helped me and my family out in one of the worst situations I have been in, he helped me trade in my truck and get into a new car to get us back on the road to continue our road trip. Thank you so much Trent for all the help and getting us in and out of the dealership as fast as possible, you truly saved my vacation, THANK YOU!!

I just bought my 2021 Rav4 in late March. In August the check engine light is on. I take it to the dealership first thing (8:00 am) Monday morning. They seemed put out when I asked for a loaner, and I was told we only do that for appointments, but apparently they looked and could get me one. I was told someone would call me in 4-5 hours. 8 hours later I had to call. Then it took 10 minutes to get someone on the phone when there was nothing in the computer. I was told my vehicle would be ready at noon the next day. The next day I got a voicemail saying they had to get another part and my vehicle would be ready by 9:00 am the next day. I had to call at 9:30 and was told it would be ready at noon, but he’d try to expedite it since they said 9 on the voicemail, well, at noon no one called so I went and had to ask in person. In wrapping up they told me I could go and I had to ask if I’d get any documents about what was done. I’m stuck with these people right now, and unless they miraculously change, I wouldn’t recommend at this point.

I like the way you took care of me todayI appreciate that !Thank youSincerelyJosé Luis!

Jason Moak was fantastic!!! He made the car buying process so easy and relaxing. Kept me updated during the entire process, and was very helpful along the way. Great experience.

The Team is very Friendly & knowledgeable. They make your visits fast & easy.

Trent, my sales man, was great! He helped me get into the exact car I wanted, down to the color. He was very kind and courteous and answered all my questions. Trez the finance associate was also super helpful and diligent in helping me get my deal approved at a lower payment than what I was expected! I highly recommend this dealership to anyone looking for a new ride. :)

First time in the service department today. A very nice gentleman helped me fix my batteries in my key fobs. Thank you!

John Motley is the person to see that will help you with a new vehicle. He goes the extra mile to make sure you are taking care of. I enjoy working with John because he is not a pushy sales man type, and he helps you find a vehicle within your budget. Michael, my finance guy was also top notch. Overall, I have had a great experience with my multiple purchases from Jim Norton Toyota.

I got my new 4Runner from Jim Norton. My salesperson, Christian Flores, made it such a pleasant experience!! He made sure everything was taken care of down to the last detail. It was great working with him and the dealer. I very much recommend!!

I’ve bought 3 vehicles here, and each time has been a great experience. John Motley is always looking out for our best interests, and is always very helpful with any information I needed. He not only sells Toyota, but he also drives Toyota. He has been able to get us into 2 new vehicles at a lower price than expected. I’ll always shop here.

I brought my car in to the shop because it was making a weird noise and they were able to get me in during my lunch break. They diagnosed the problem quickly and gave me an estimate from there. The people were all very friendly and respectful and I had a good experience overall.

All smiles!! Jason was so good to me: he found the perfect car (first one he showed me!), talked us through the process and was honest and thoughtful. I feel very lucky to be driving away with this Prius today!

100% Recommend Jim Norton for ALL service needs. Our 4Runner check engine light came on and needed some pricey repairs. We worked with both Loy Marshall and Craig Leavitt and had THE BEST experience with their patience, professionalism, explanations, and much more. There was a snow storm on the forecast, and Loy and Craig ensured we did not leaving the dealership without a loaner car that would allow us to get around. Craig explored all warranty options, and was able to save us a large amount of money. Additionally, the mechanics rates are absolutely the lowest I have seen anywhere in Oklahoma City. Loy called me regularly to give me updates on the repairs. I can not stress the excellent service we received. This should be the ONLY place anyone takes their vehicles to get serviced. After poor experiences at other OKC Toyota dealers, I just wish I would have come to Jim Norton first. They have earned my business every time I need anything!

We had great experience with buying Camry at Jim Norton, we had amazing salesman named Jason Moak, super nice guy, we also had finance person Bobby, he was super nice as well, this is second car we bought from this dealership and will be back!!!

Great service but get your WiFi fixed!!!! Second time in a row Ive waited during my service and havent been able to work. Definitely wont come again if Im subject to watching mid-day drama reruns for an hour.

Just want to send out a thank you to Chuck for his promptness and how quickly he resolved a situation and if your in the market for a new or used vehicle drop in and make Jim Norton your first and last place for your purchase.

Great experience. Respectful, accommodating and fair. Ethical philosophy about balancing management of pre-owned vehicle sales with customers needs and expectations.

I received a call from their online sales department several days after inquiring about a vehicle. During the call I was told 3 vehicles were available & was provided the pricing. After setting up an appt, test driving one of the vehicles (only 1 of the 3 were actually on the lot) and stepping in to make a deal, the sales associate brought over a price $2000 over what was told to me on the phone. I brought this to his attention and the sales manager came to speak to me, telling me he listened to the recorded call & the sales person never told me a price (all but calling me a liar). I easily explained to him that he only listened to a prior call, not the call from earlier that day. After being caught in his lie, he simply said the sales person misspoke. The entire situation was uncomfortable, the sales team tried several ploys to take advantage of me through misinformation, and I would never recommend this dealership to anybody.

Bought my car about a year ago from Jim Norton & they have been helpful, knowledgeable & treat me great every time I’m there.

Such a great team effort to always assist in whatever you need.

If you are in the market for a new Toyota do your self a favor call CJ Gootos he is an amazing sales person and amazing honest person in general. After a serious issue with another dealership we were fortunate to get connected with CJ at Jim Norton he made things quick easy as all car purchases should be. CJ was on top of everything from the first text we shared and had everything ready to go as soon as we arrived at the dealership. We were in and out of there and back home before we knew it! Thank you to CJ and everyone at Jim Norton Toyota OKC.

Mark Biggs,my service advisor, was great to work with. He took the time to go over all of the service and repairs performed on my Highlander.

Bought a new 2021 sienna xse hybrid. The only one they had in stock. Couldn’t be happier with the entire process from start to finish.Ask for the salesman Thomas! He’s absolutely great at his job and has a great customer service attitude.

Thank you Jim Norton Toyota! Super kind people. No hassle. In and out with my dream truck!

Always some kind of excuse with them. Oil changes take hours even if your waiting. I dropped My car off 4 days ago for a recall fix and they told me they had the parts at drop off. Yet, I can’t seem to get ahold of anyone to see when to pickup my vehicle. No one seems to really care about the customers.

Not bad. Nice truck. Well priced. They did a good job cleaning it up and did some exhaust work (previous owner had dumped it). Salesman had previously said they would fix a broken side view mirror but they didnt. I didnt notice until after I had paid and thats my fault. They of course wouldnt do it after the deal was complete. Certainly not worth talking the deal over in any case but it did leave a bit of bad taste. At the end of the day I got a nice pickup at a fair price so it was an overall good experience.

Management has changed in the last few years but the service was prompt and the man I worked with was helpful and courteous

Marwan was my salesperson and he made whole experience of buying a new car very welcoming. He really listened to what type of vehicle I was interested in trying out. When I visited Toyota originally, I knew I would be shopping around at multiple dealerships that day to try out different makes/models. I decided on a Toyota because of the reliability, the price, the complimentary 2 year maintenance plan, and the fact that they genuinely wanted to make sure I was happy with my new car (whereas other dealerships kept trying to get me to pay for additional features, like a sunroof that would cost $2,000 more). I highly recommend going to Toyota if youre looking to get a new car. Marwan went above and beyond to make sure I got the vehicle I wanted for a good price.