I retired my 2004 Honda Element and bought a new 2021 CRV! Benjamin was extremely helpful and explained everything we needed to know. From trading in to picking the right car for me, he made it easy.I was anxious about dealing with car salesmen but he was really awesome and it was truly a great experience. He kept me updated and made sure I knew what was going on. He’s friendly and very kind. He went out of his way to help me get my car on the best day for me. I’m sure I’ll be visiting for regular maintenance because they are awesome here!

Bought a car from Tony the other day and he was great. We traveled almost 5 hours to get the car we found online and Tony helped us through each step. He was able to get most of the paperwork handled ahead of time so we weren’t wasting time while at the dealer. When we got to the dealer he explained every step that was happening to ensure we had a clear understanding. I wish we lived closer because compared to other dealerships that we went to checkered flag was definitely the best.Thanks Tony!

I went in today to get my battery changed and wasnt able to get my car in since they were booked with appointments. However, I was helped by John. He walked over to parts with me, back to my car and changed the battery there in the parking lot. An act of pure kindness when they were slammed busy. Great employee and person!

They help me with all my needs. A special thanks to Daryl and Team. I would definitely let people know what great customer service honesty they provide. I love my car 😊

Went to Checkered Flag Honda today for a state inspection and oil change. I made the appointment about 4 weeks ago. I arrived at 7:30AM the the car wasnt ready until 11:30AM, while I waited, that is a long time to have just two minor things done. The service writer also informed me that I needed several items done to keep my maintenance up to date. 1. Transmission fluid exchange, 2. brake fluid exchange and both were done on 4/1/21 at another Honda dealership. I dont think either would need changing in 5 months and 2500 miles. I was also informed that my rear brakes needed to be replaced which I thought odd since they were replaced on 11/21/2020, since then Ive only driven 4000 miles and what makes matters worse their report said my front breaks were getting low not my rear. If I agreed to have the work done would they have changed my rear brakes even though they had just been replaced? I think it is possible.In the past I have had other discrepancies in maintenance that I was told I needed which had already been done.Im not sure if their employees are incompetent or they are just trying to RIP people off but it is something that management should correct if they are indeed concerned about customer satisfaction. I personally will continue to get the free oil changes and inspections but will never have checkered flag do any other work on my vehicle, because I can not trust anything they tell me.

Went in to look at the stock. Didnt have what I wanted but Conor took us to 2 different dealerships to look at other cars. Never felt pressured, he seemed to want to help us find a car that would fit us, not to sell a car we didnt need. Made buying a car as smooth as it can get. Ask for Conor, great person!

I went to Checkered Flag Honda to buy my first vehicle. I had Scottie as my salesman. He was so helpful in my process. I bought a used 2017 Mitsubishi Mirage in great condition for a good price. The communication, patience and coordination of the purchase greatly impressed me here. Scottie even found me the lowest interest rate for my car. This company has great customer service and an amazing inventory of both new and used vehicles. I would stongly recommend anyone looking for a car in the Norfolk area to purchase from Checkered Flag.

Today I bought my first car, could not be any more happy with my experience. Where do I even start, first huge shoutout to Carl Dyson he was amazing in every way through this process, kind and friendly of course. He walked me through every step of the process and made sure I fully understood. In addition, he made sure to keep track of my likes and dislikes, as well as, took into account what my budget and other concerns were. Overall, best experience I could have asked for.

I got the (aftermarket) Car Care Plan from Checkered Flag Honda on a newer-used (4 years old, 60K) Nissan Rogue. It cost me $800 and covers oil changes + tire rotations parts and labor plus brake clean/adjusts all the way through 120K miles. Thats 12 Synthetic 0W-20 changes which are around 70 or more dollars currently just about anywhere you go and 12 tire rotations (about 10-20 bucks). So $75 x 12 is $900 and $15 x 12 is $180. Thats $1080 of services without adjusting for inflation. It also covers replacement of electronic remote FOB and key which is $300+. So Im getting $1380 of value for $800. It was a good deal for my particular vehicle. Its easiest to redeem at the dealership chain that sold it since they just apply the plan and zero the bill out. You can go to other shops and ask them to scan the repair order and receipt and email it in with the coupon from the service book. The maintenance plan underwriter will reimburse any national ASE certified chain or dealership service center. Some are willing to do it, some arent -- thats their prerogative. Ive been happy with the plan so far after being skeptical at first. Ageroerider was the company that underwrote the plan I bought from Checkered Flag.

I have purchased 3 vehicles from Checkered Flag Honda and have always had a great experience. Their hallmark is their customer service and it has always been top notch. With getting my 3rd car from them during the chip shortage there were a few delays, but Marquis worked diligently to keep me updated on everything and went out of his way to make sure I got the car I wanted. Tony helped me to close out everything with the paperwork and Im finally in my new car! Because Ive had such great experiences with them, Checkered Flag will always be my first choice when purchasing a new vehicle.

What can we say....Leon is amazing!!! We needed 2 cars and Leon delivered. He has a great personality and was wonderful with my family. I wish all sales professionals were like Leon! I would recommend Leon to anyone that needs a Honda! We love Leon and if we ever need another car-Leon is the first person we are going to!

The customer service experience is by far the best that I have been exposed to by a car dealership. Josh Trost is always courteous, professional, and relatable. Everytime I have my car serviced, he goes above and beyond. He even offered me some of the pizza that was ordered for his crew on my last visit.

Great Buying Experience. Definitely recommend.This was the best car buying experience I have had in 40 years of buying cars. I was in a somewhat difficult and stressful situation at the time. Everything about the purchase was handled quickly and professionally (Thanks Mary!!). My next car, and future cars, will have the Checkered Flag badge.

I came in to Checkered Flag after a bad experience with Hall Honda. Right off the bat, they were friendly and welcoming, and very upfront about how they do business. Having never purchased a new vehicle before, I was very skeptical coming in, and hadnt planned on buying a car that day, until I could clear it with my financial advisor. I sat down with Josh Williams and he went through their power point, then we went through their website to go and find the car I came in looking for.I initially looked at the 2021 Honda Civic, and Josh pulled the car to the front, so we could go for a test drive. He drove first and taught me all about the safety features included in the vehicle, which I found very helpful, because they had not helped me with this at Hall. He was able to demonstrate the brake hold, ACC, and lane departure features to me.The prices on the vehicles themselves matched the prices listed on the website, which was not the case at Hall. I ended up buying the 2022 Honda Civic with a very low interest rate, for only about $200 more than the price of the 2021 Civic with less features. They stayed true to the resale value from the manufacturers, without using the chip shortage to extort more money from their clients.Even after purchasing, Josh reached out to wish me a happy birthday, and to check in with how I was liking my vehicle. 10/10 buying experience. They were also very patient with me calling my financial advisor to make sure the deal they were offering was a good deal. Couldnt recommend them enough.

I dropped my car off for an oil change and state inspection. I was informed that I failed the inspection because one of my daytime running lights wasn’t working. They then quoted me $600 to fix it, because they refused to just replace the bulb and insisted on replacing the entire headlight. I told them I would replace the bulb myself because I could not afford that. I picked my car up and none of the lights were broken as they had claimed. Both headlights were 100% functioning. I then called the manager to speak about this and she did nothing about it, and told me I clearly wasn’t seeing what broken light they were talking about and gave me the run around. I then took my car elsewhere for a safety inspection, they also confirmed that there was nothing wrong with any of the lights. I will not be returning. It’s extremely frustrating how they try to take advantage of you, lie to you, and waste your time.

My experience at Checkered Flag Honda was great! Carl Dyson made the whole process go smoothly and was a great help on picking my new vehicle. I am a satisfied customer. I would definitely buy my next vehicle at Checkered Flag Honda. Thank you again Carl (The Doctor) Dyson!

We have worked with Ira Lind a couple of times, and he is awesome! He listens and gets to know his customers well. He never made us feel pressured and worked to find the best model for our needs and our wallet. Ira makes car shopping a much better experience!

I had an appointment at 830 for an oil change and I added getting a detailing assuming being her for 3-3.and half hours. But wasn’t getting an estimate and it’s now 12:30 and still haven’t heard anything when I ask someone to check in my car they said 1:30. So I have been sitting herr for 6 to 7 hours from me being here at 8 to me getting an estimate time on be done at 1:30. I purchased the car straight cash no financial plans no loans. And this is how they treat there customers!!!!! Never coming back they can keep there free oil change

I absolutely loved everything about this dealership! I had an amazing worker to help me through every single step. Sherri was the worlds greatest help with being a first time buyer. I was actually scared because I was walking into a big dealership knowing absolutely nothing about what to do or expect when making a big purchase like that.. but with Sherri’s help I was more comfortable than ever!! She never went to the back to deal with no kind of paperwork without me that would make just about anyone feel a tad bit uncomfortable knowing you’re about to spend a grip load of money. She stayed out in the lobby with my husband & i throughout the whole entire process! & she even took extra time out of her day to show me every little feature my car has that I wouldn’t have known it has if it wasn’t for her. Absolutely the best dealership I’ve ever been to on trying to buy a first car. I would recommend to any of you first time buyer or not. Thank you so much checkered flag Honda! & most importantly thank you Sherri!

Working with Carl in getting a new vehicle over at checkered flag Honda was a delight . Never tried to pressure me into purchasing a vehicle I didn’t want or fits my needs . By far the best car buying experience I’ve ever had in the Hampton roads area . If you’re ever going to checkered make sure to get Carl , he will take great care of you.

My experience at Checkered Flag Honda was AMAZING and I literally mean AMAZING I started off with the salesman Tony and he was nice but because of the timeframe Tony ended up being off and I finished with Chad and Ben…I swear I feel like I drove Chad CRAZY about the vehicle I wanted but he made it happen and didn’t complain and the salesman BEN was AWESOME he was VERY informative and made my car experience THE BEST EVER please YALL I recommend buying a car here ASAP you WILL NOT be disappointed I literally found new car family at Checked Flags and I couldn’t be any HAPPIER 😊😊😊

Jordan was very personable and knowledgeable. She kept me informed of the progress of the work needed over the course of the day and explained every step needed to get my Honda in good working order. I was impressed with her professionalism.

This review relates to the Service Department, specifically, the customer service experience.I can understand paying extra for service at the dealership, as long as it is accompanied by superior customer service. Unfortunately, my last two experiences with this service department have been extremely frustrating.Last time, I had an appointment to drop off on Friday morning. They called at the end of the day and advised that they had not gotten to my car and asked if I could leave it overnight to be worked on Saturday morning. I said that was fine but that I needed it back by Noon, as I had afternoon plans. 1130am came around and I had heard nothing, so I called, only to find out that they still hadn’t started (though they apologized and said they’d get to it right away). Nevertheless, it was late and caused me to be late to afternoon engagements.This week, the tire that they had just installed less than a year ago blew out. I called to explain the situation, and the receptionist advised I didn’t need an appointment for this type of issue, and that I could bring it any time between 8-4. That’s what I did, and when I arrived, they said it would be 3-4 hours because I didn’t have an appointment. If I had needed an appt, I would have made one when I called (That’s why I called!). So, that’s a second day within a year where my day has been completely shot due to this company’s lack of organization.

We had an amazing experience with Checkered Flag Honda. We were returning from an overseas duty station and reached out before we physically arrived at to the US and Benjamin M helped us. He was so helpful and informative every step of the way. We choose our car online through their inventory, he answered all of our questions, assisted with the credit application, and assisted with the accessories that we wanted to add on. We placed a small deposit on the car to hold it. When we arrived the car was ready with all the desired accessories already installed. We did a test drive, signed our papers, and the car was ours. They really mean what they say about no hassle or haggle. Benjamin was amazing and I highly recommend him! While sitting in the lobby I overheard another sales associate say to another employee that he was on his way to “assist a guest.” What a true statement as that is precisely how they treat you, as their guest and not just a sale. What a great place to purchase from!!!

I went to Checkered Flag Honda dealership in Norfolk, VA to buy Pilot 21. Best car buying experience so far. I was helped by Carl Dyson. He was very prompt in answering all of my question on phone. I had to leave in middle of process when I went to showroom because of work. But Mr Dyson still made sure that I still get the best deal and kept the car on hold overnight. Checkered Flag has hassle free car price which I found was the best price available in 500 mile radius. Not only that, they have lifetime oil changes and state inspections. There is also 3 day car return policy which is amazing. Carl Dyson also went through all the technology and safety features of the car with patience and answered all the questions I had. They also have some add on packages based on your need which are great. Overall, I am really happy with my experience at Checkered Flag Honda and will highly recommend them if you are in market to buy Honda car.

Great service, accommodating service personnel. My car was returned in great shape, cleaned inside and out. Paperwork was so easy to work through. Excellent experience

My experience was great! Efficient, fast and very informative. Kirstie kept me up to date with everything going on with my vehicle and provided me great information to complete my inspection. She was very kind and helpful, just awesome customer service from her all around! Great service 10/10 recommend!

I had a fantastic experience with Checkered Flag working with Benjamin White. The establishment is clean and inviting, the staff is professional and courteous. Ben helped us look at options within our budget and made the entire experience enjoyable. Heeven went above and beyond by entertaining my toddler during signing the financial documents. Definitely recommend shopping here first. We referred my sister the next week to replace her car.

We had an outstanding car buying experience with Benjamin and really like our new van. Our perception of the whole process was dampened though when we drove home and noticed smoke coming out from under the hood - someone at the dealer left a rag in there that just about caught fire! Great car, great salesman, great dealer. But please be more careful with the rags!

Janell Boone!!!! I am one that hates to write and fill out surveys! But the way Janell handled her position and the amount of energy she had was astounding. She was very motivated and the crew she had working with her finished the state inspection and camera update 45 minutes faster than what was quoted. I commend her on her ability to stay focused and attentive to her customers. She definitely deserves a pay raise, if she is looking to move to a roll that has more responsibilities I believe that if she brings that energy with her she will rock it. Best customer service I have ever recieved anywhere to date!!!

What a wonderful car buying experience!! Customer service was top notch!! Mary Arca was our sales woman and she really took care of us. She was able to find the exact van we wanted from a nearby dealer, got it to the lot and had roof racks installed for us and had it ready for us to pick up the next day!! This is our second van purchased from Checkered flag, the first was in 2009 and we still have it and bring it to them for service. The service department is the best around, we’ve worked with Josh and David in the past and the customer service on that end of the dealership is just as good as in the sales department

I was apprehensive walking into a dealership alone to shop for a car. I worked with Carl Dyson and he was very patient and helpful. I’ve been searching since June and wasn’t sure what I was looking for exactly until he and his co-worker Tony helped me. Carl took the time to test drive three cars with me in the rain on my first visit. When I wasn’t ready he didn’t balk and just told me to take my time and keep him posted. I continued my search but nothing compared to the attention and professionalism I experienced with the two of them. After a week, I was ready to make my decision. I got the exact car I wanted with the financing and payments to fit my budget. I feel very good about my purchase and with a Honda I will be happy for many years!

We have purchased several vehicles from Checkered Flag dealerships & it is the only place we will buy our cars! This was our first time at their Honda dealership & the process was as expected- smooth & fast. They make buying a car a pleasurable experience with no pressure & no haggle. Our salesman, Ben, was fantastic! He was thorough, helpful, answered all questions & was easy to talk to, as was all the staff we worked with yesterday! Thanks!!

Thank you Checkered Flag for an A+ buying experience! Big thanks to our sales person Scott Hinrichs. He was so professional and caring! We had to wait a week for our car to be special delivered....but during that time we was always in contact with us...it was worth the wait!! Our product is..... outstanding...Honda Accord SE. We enjoyed the car buying experience for the first time in my life. No hassles...love that Scott did the financing part too. Also it was great that he spent time explaining all the bells and whistles on our new car! Thank you Scott and all the Staff involved! CHRISTY THIEMENS A HAPPY BUYER! Forever!

We worked with Tony Tellez and he was great! He was super responsive and even gave me his cell phone number, so we could text about the status of the car as it was getting cleaned up. He wasnt pushy and was extremely polite and respectful. We purchased a great car and then took it on a long drive and she did great!

I loved the fact that Tony was a great guy. Can’t remember his last name but looked like he had a Hispanic touch, very friendly. Kept it real with me and helped me out so much to buy my 2013 Si. He thoroughly explained everything about the car and what perks came with it. Even managed to convince me to get all the premium package items for interior, exterior, etc. loved everything about my visit. 10/10 will recommend

Great customer service and followup. Was looking at a used F-150 they had in and Darrell in sales was extremely helpful. He was very professional, responsive and knowledgeable. I had questions about the service history on the vehicle and he want above and beyond and contacted the previous owner to get that information. In the end I did not purchase the truck as I went with a new one instead. However Darrell was so helpful I felt it necessary to give him a review. Highly recommend.

Mr. Benjamin M. and his team were amazing from the very first email, to walking out the door with keys in hand. I came in to lease a car and the whole process was quick and painless. Benjamin was very friendly, knowledgeable and thorough. He answered all of my questions and went above and beyond to ensure that I was comfortable with the car.

So I love my Subaru I got from here… but the guy who I worked with was absolutely incredible..Darryl.. he worked with my mom and I getting the car to me in North Carolina… driving it down to me and making sure everything worked great checking on me and everything thank you so much you were amazing I appreciate the beautiful new Subaru

Mary did an amazing job. Super easy loved the whole experience. Wouldn’t want to work with any one else.

I want to give a special thank you to Tony Tellez for making my first new car purchase fast and efficient. He answered all my questions and know what i wanted. Great service. I strongly recommend going to him when looking for a vehicle for your needs and receive outstanding customer service.

One star because ive been coming here since I was 16 with my first car, I came in to get somethings done on my car with my check engine light on, they had my car twice in two weeks. The second time I brought it in, I picked it up at 6 at night. The check engine light came back on the next morning at 8. When I called them to let them know, Amanda the manager said let me get some more information and call you back. Hours later never called back, I called her back and her voicemail said im out of town on vacation until 7/12 , the day we talked 7/6. She was completely rude and kept talking over me. Not only did they charge me an outrages amount of money, for nothing to get fixed. If you want to get ripped off come here, if not go to a shop that actually cares how you spend your money. UPDATE : Called the person that commented on my review, and they never called me back......... Again people work hard for there money go to local small business that wont charge you an arm and a leg. UPDATE : She still never contacted me, and that’s okay reading the reviews looks like they have been ripping a lot of people off and there customer service went down a lot. There are locals people who can help you get more bang for your buck and won’t do stuff like this place will. It’s sad people are like this.

Pulled in today with tire and rotor problems and was immediately greeted by Janell and she was more than willing to listen and understand what was wrong with the car. After understanding the situation, she set me up with Shon who was very knowledgeable and professional and even allowed me to see the fault I had with the car, made me feel very valued by allowing me to see it all. Really a great visit, no other place I like to service my car and being helped by employees like Janell and Shon is what keeps me returning to Checkered Flag. Thank you guys very much!

My wife and I had the best experience at Checkered Flag Honda, better than any other dealership that we’ve done business with in the past.Rae was our sales person and she was very helpful and friendly. She listened to what we wanted and exactly how much we wanted to spend. Rae had a great knowledge of the inventory and got us our dream vehicle for the price we asked.Buying a car is not usually a pleasant experience, but Rae made it that way for us.

I recently bought a new CRV from Brendan Powell at this Checkered Flag Honda and I love it! Brendan was quick and very knowledgable in helping me decide which car to move forward with. He wasted no time with cheesy sales pitches etc., but was friendly, professional, and kind. Thanks Brendan! Hope you get a raise ;)

Thomas was easy to work with and didnt seem to be pushing me in any particular direction. More so guiding me to make sure I was doing what was best for me. They were very upfront with the layout of what monthly payments would be, were willing to work with me via a promissory note so I could afford to make a larger down payment on the vehicle, and made the overall process very non-stressful.

Went in for an inspection today and had Jordan as a service consultant. She failed my car because it had a tiny crack on the passenger side. I’ve had this tiny crack in my windshield for years and it’s never failed inspection, as it’s on the passenger side, is very small, and doesn’t obstruct my view. Then she proceeded to hand me a laundry list of things that she said needed to be done maintenance-wise that weren’t related to the inspection which totaled around $1700. I then requested to speak to her manager and she immediately responded, “She’s probably at lunch.” Just an all around rude vibe from her. Won’t ever come back here and will not recommend to anyone I know. I’ll just find a more legit service department, because this place is ridiculous.

Checkered Flag Honda took great care of us. Carl Dyson, who we have purchased 5 other Hondas from did a super job. My 2018 Odyssey EX-L gave my wife a problem 3 times, the last on required towing to Honda after i purchased a new battery at Advanced Auto and the car lost all power and they could not solve the problem. We, my decided she wanted a new Odyssey. We talked to Carl and he said he could help, he found a white one which was Ok but my wife wanted a Silver one to change our color. We did the paper work and left. Carl said he would try, about 4 hours after we left Checkered Flag, Carl called, said he made a exchange deal with another dealer and my wife got her Silver Odyssey. Carl Dyson has always done an outstanding job for us but this was above and beyond the requirements. He rates 10 gold stars for his performance. And to top that, A happy Wife is a Happy Life. God Bless Carl and again thank you so much for going the extra mile for Marie. And wishing everyone a Happy 4th of July, God Bless America.

This five star review is for Mary Arca. She hands down gave us AMAZING customer service. My boyfriend and I went in after he totaled his car. We told her exactly what we wanted and she delivered. She explained the used car shortage, and because of that we went to four different Checkered Flag locations before we found the one. She even noticed my daughter getting grumpy and hungry. So, in between one of the locations, she stopped by a drive thru to get us food. We tried to pay for it but she insisted. Needless to say, my daughter was super happy and found a new friend in Mary. Shes a person with a great personality and a good heart. Its something that we need more of in this world. Overall, our experience was great and memorable. Mary, you are an amazing sales person and we will recommend you to others! Thank you so much for your assistance.

After finally finding a vehicle that the wife and I really liked, we sat down to do some paperwork and the salesmen told us the vehicle price was actually 5 thousand dollars higher than what was listed on the vehicle. We wasted so much time test driving it, researching it, inspecting it, and looking at just to find out that sometimes the wrong prices get put on the vehicle. This is not the first time checkered flag has tried to screw me out of a vehicle. Avoid them at all costs.

The associate was so kind and helped with all the issues I had. The service was done on the same day and I didn’t have to wait for any paperwork because they had it all ready when I arrived to pick up the car. All the repairs were covered so there was no cost for me. Really exceeded my expectations!

I wanted to take time and write you to let you know about two amazing individuals whom have gone above and beyond to help my family out. Jordan Molon is my service advisor at Checkered Flag Honda. We have been dealing with crazy issues with our pilots entertainment system that has put our vehicle in the shop at least 6-7 times over the past year. My family is getting ready to PCS to military due to military orders and the vehicle again had to go in. Jordan has worked tirelessly to make the process go as smooth as possible. She has responded to every message within a 4 hour time frame if not within the hour. She went above and beyond to work with her team to explore every Avenue possible even working with Honda engineers directly to attempt to fix the issues. When it was determined that my family will not have enough time to ensure the issues were resolved before PCS, she referred me to Joshua Williams in the sales department. Joshua put in countless hours attempting to get us in a vehicle of the same type and when he was unable to locate the exact match, he got with me first thing to help us find something that has been even more thrilling for us as a new purchase. Jordan and Josh collaborated seamlessly on multiple occasions as the process of making a decision on keeping our car or purchasing a new one, they made sure they collaborated to give us detailed options to be sure we were able to make the best choice for our family in a short amount of time. I truly felt they cared as much as we did about these choices we had to make in a very short time (we leave July 10th and had to ship the car before then). Then after we chose the new car, their was the question of what we could do about our tow package as we definitely need the ability to tow. Jordan was able to collaborate with the powers that be to get that cover by Honda for us at no cost since this scenario was not at fault of the customer to be sure all of our needs were met. Our new car has exceeded expectations thanks to these two and I truly felt the were in the trenches with us during this time sensitive scenario. Their urgency matched my own and I could not have been more impressed nor thankful for the help we received. If I could give them a 20 star rating, I would!

As a service advisor, i understand and comprehend that sometimes its difficult to give the customer an update by the minute, but i also know that you dont give the customer the run around, I my self work in the service department of a used car dealership my job is to advice my customers on what to do and give them truthful updates about their vehicles, therefore i think i deserve the same as a customer to this car dealership. Hopefully my problem gets resolved real soon.

The sales associate - Marquis provided excellent customer service. Im very pleased with the sale process, no pressure and upfront costs were given to me prior to me signing - making the purchase.

I had a great experience finding a new vehicle with your employee Terrance! I recommend anyone to request him, hes proven to be very friendly and knowledgeable with his work! Thanks a ton.

SCOTTIE SANDERSEnough said. Never in my life have I encountered such a genuine and altruisticly-inclined individual, ESPECIALLY among Car Salesman. Scottie really went the extra MILES (Plural!). He treated our interest in buying our vehicle like it was his own, kept tabs on it in his off-time just to ensure we would be able to stay on our projected timeline. And when my bank told me I was out of luck for the weekend to release my credit card to buy the vehicle, Scottie swooped in and saved us again!!

Leon is a great guy. Worked all the numbers on the phone and was able to schedule a quick pickup. No BS or hidden fees, just an honest transaction. Much appreciated.

Had a great car buying experience! After weeks of researching due to a totaled and unreliable Subaru, I wanted a crv. I saw this one online for less than kbb value, and was in contact with Carl Dyson before arriving. He wasn’t pushy at all, and was very helpful and friendly. When we arrived to the dealership the car was right out front, and the whole process was seamless and relaxing despite having poor credit, the finance department worked with us to find a bank to give us a great rate! Carl Dyson is an amazing salesman! And I also loved how patient and friendly he was to our squirmy toddler! This dealership is definitely one of the best I have been to

Checkered Flag Honda has ALWAYS had the best customer service! Every time I have been there, the team members have never failed to give me the best experience possible. I want to especially thank Service Consultant Josh Trost for going above and beyond during my recent oil change visit. I requested he ask the team not to vacuum a certain area of the console and he actually made a sign and placed it there to make sure it was not vacuumed as requested. Also, he noticed my inspection sticker was expiring the following month, so he found me in the waiting area and asked if I wanted to have that done while I was there. I chose to wait, but it was outstanding customer service that he took the time to ask. I think Checkered Flag Honda has a great team member with Josh Trost. It is this type of service that makes me a loyal customer and I always recommend you to my friends and family (and even strangers when the conversation goes in the car direction!). Not to mention that Honda has amazing vehicles that are extremely reliable and well built. Keep up the great work!!

Mary Arca was the best product specialist I have ever had the experience of dealing with. She made the process of my first ever car purchase smooth and easy. 10/10 would definitely recommend!

Wonderful purchase experience. The staff is amazing I worked directly with Sherri Frank. She was great 😊. The service is great. Ive always heard favorable reviews regarding Checkered Flag Honda and they were proven correct!

This review is for their Auto Outlet next door to this location: They offer a 12-month warranty but walk away if the warranty only covers the engine and not the transmission. Six months after purchasing vehicle the transmission went out. The warranty covered the engine, but not the transmission even though there is a place on the warranty for them to have covered the transmission. My guess they did not cover it because they knew the transmission was failing. The day we purchased they relentlessly tried to get us to purchase a warranty for an additional cost. I am glad we did not because the manufacture replaced the transmission free of charge. We purchased the vehicle somewhat hastily because at the time we needed one in a hurry. Also, the boss was so nice to us every time we came into the office. Once he realized we were going to buy he acted like he did not see us. The salesperson was nice too until the day of purchase. Although still nice he also had a smart mouth with some of the comments he made to us. I would not recommend this place to anyone. We are on the verge of purchasing another car, but it will not be from this place. Auto Connect lost what could have been loyal customers.

We worked with Carl Dyson. We saw the car we wanted online and when we got to Checkered Flag Carl greeted us. He was warm and friendly, considerate and very professional. He let us take the vehicle on an extended test drive. When we did find some issues with it he worked to get them fixed and even had extra things replaced. He kept us informed the entire time. When we came back to get the vehicle he was busy with another customer and told us we could take the vehicle home overnight and come back tomorrow to finish the transaction !!! Who does that ? Best car buying experience I ever had. I would definately recommend Carl Dyson and Checkered Flag Honda to anyone looking for a vehicle. I absolutely love my new to me used car. Thanks so much Carl !!

The moment I met Tony Tellez two weeks ago, I knew we were to buy our car here. He took me around the car lot and went over and beyond to help me find what I was looking for. When I came back to let my husband meet him, Mr. Tellez had customers but took the time to come greet us and had his assistant Marquis Grayes help us. Today we purchased our brand new 2022 Honda civic just delivered on the lot. The two of them both treated us with such care. It was no hassle and they were so kind. If youre looking to buy/lease or even just enjoy car browsing, come see them at Checkered Flag Honda in Norfolk, VA, you will not be disappointed. We are so excited with our purchase.

Purchased a car today. We spoke to Leon last night to set an appointment and to check on a vehicle we had seen online before driving the 2hrs. When we arrived at our appointment Leon gave us his undivided attention. He listened to what we wanted and took great care of us. Leon was very professional and personable. He made the whole process pleasant and actually fun. We left with exactly what we wanted and for a great price.I highly recommend Checked Flag and Leon. Thanks Leon for a great job and pleasant day. The Broughs

Everyone knows buying a new or used vehicle can be a headache! I went through my bank and truecar; suddenly any thing I checked for availability I was being texted and called all throughout the day. I came across something in my budget, good miles and the make and model I had been looking for. Mary was the sales rep from Checkered Flag Honda on Va Bch Blvd. She had all the details about the vehicle; sadly it was on hold so I moved on. Mary kept in contact with me and gave me other great options. Turns out the hold got lifted and Mary was on it for me. Immediately my stress was lifted and I got it. When I am ready for a new ride I know exactly where I am going.

A month ago we bought a car with my husband since then I am waiting for the door visor and the splash guard we also added coverage to the paint and the interior and none of that explains us well I imagine that you have to apply something to the interior so that it does not It goes to damage the seats or the rest, but it is not the brand of the cars, it is the staff when you go to buy a car they serve you the best and when you occupy something on your car there no one attends you

Scottie is the best sales man ever.He helped us all the way through.We were here on Saturday but couldn’t make a deal but he held the car for us till we were able to come get it today.Wish all sales men were up front with customers.I am happy to bring more of my friends to Scottie so he does his magic for us again

Benjamin Mungaithi is one of the best people I have ever dealt with when it comes to cars; he was knowledgable, hardworking for the customer and very fun to deal with. The whole team was excellent here when I purchased my vehicle a couple of months ago. I was in the market for a nice used second car and they didnt disappoint with two awesome options that were hard for me to choose between. He is the consultant you want to work with. They have the right selection of cars without having to play games. Thank you VA Beach Hall Honda team ~ ~ ~

The best car buying experience I have ever had! No pressure, very helpful, and great customer service. Ben White was awesome. I felt like he was there to help me find and get the vehicle I wanted. Highly recommend him! I also want to thank Autumn in Parts and Kirstie in service. They were friendly and very helpful.

Had a great & fun experiance purchasing our car there. Big thanks to Carl Dyson who was very professional & helpful. He gave us all the info we needed before making our decision & he didnt leave out any details. It was a pleasure doing business with him & wont mind going there again.

Scottie was awesome to talk to throughout my car buying experience. He was super helpful, knowledgeable, and friendly and he found me the perfect car. Aaron was also great, and got me a great interest rate to help make my monthly payments as low as I wanted.

On April 4, 2019 I purchased my CRV from this dealership. I fell in love with the car at 1st site. The sales team found a way to make it happen. Fast forward Every time the car needs service they are attentive and work diligently to solve any concerns. Thank you Aaron, TJ, Jordan, Jalleen, and Every one who has helped.

Best experience I’ve ever had buying a car! My Salesperson, Ben Mungaithi was amazing. He is a prime example of good customer service. He deserves more than 5 Stars. I had two vehicles in mind and drove off with both of them. This was by far the easiest car buying experience I’ve ever had. I will definitely recommend Ben Mungaithi and the entire CheckeredFlag Honda team to all my friends and family.

Jordan is excellent! Kept me well informed via text. Very efficient and knowledgeable.

Just bought a brand new 2021 Honda pilot!! After test driving about 4 pilots, we had no luck at hall Honda with horrible customer service. Came to checkered flag Honda and we had the BEST car buying experience! Our salesmen Terrence was awesome go ask for him , you won’t be disappointed!!

Josh Trost was awesome and didn’t leave for the day (though his department was closed) until my car safety recall repair was complete!

I had an amazing experience purchasing a car from Mary A. I never do reviews but I had to for this. She was very helpful and knowledgeable and addressed all my concerns! I have been making sure to recommend this dealership to everyone. I love my car. Thank you Mary!

Phil Biever helped us look at a few different vehicles (new and used) and we couldn’t be happier with the service he provided! He was patient, knowledgeable and not pushy at all to make a sale. He walked us through financial info but never got pushy or impatient, just provided us with good, thorough info to make a sound decision. The pricing didn’t work out in the end for us. While we didn’t buy, we felt compelled to leave a positive review based on the outstanding service we received. You won’t go wrong working with Phil! I wish all salesmen were as professional as him.

They let me feel welcomed and helped me with anything i needed. They were very transparent about prices. explained everything in detail to me. They even went above and beyond to drive my old car back to my place in Newport News. I had a really good experience and would recommend this place to anyone looking for a car.

If I could give no stars I would. The customer service at this place when it comes to the service department is non existent. I was calling around Honda dealerships to make an appointment to get my car serviced due to it not accelerating when cut on when I finally got an answer from this dealership. To my relief they said because the car was not driveable I could drop it off at any time and they would take a look at it. Car was dropped off around June 11th and for a WHOLE month I either received radio silence from this place or the run around. It was always yes it will be ready and then the date they gave me would come and excuses would start as to why it’s not ready. This happened 4 times. Then to top it off after the month passed and they finally called me to tell me my car was ready not even a week and a half later I’m back at this dealership because they didn’t even put the transmission pan on correctly causing my oil to flood inside my car. So since I had already had such a bad experience the first time I walked in and requested to speak to the service department manager Amanda Hastley. After about 20 min of waiting on her she finally comes out and sits down and I tell her what happened and she LEGITIMATELY lied straight to my face saying we had met before and that we talked about why my car took so long and had a whole 20 min conversation in her office when I had never met her before my second time going into the dealership. I even told her to bring out the supposed service rep that was “present” during our previous meeting and she just dismissed me and continued being unprofessional and rude. After seeing the conversation was going no where we let them re service our vehicle and was told we would receive an update from a David. We waited 3 HOURS with no communication from David or any update what so ever. Finally I went to the pit row to get an update only to find out the car only took 20 minutes to “service” but because of the lack of communication we were there 3 hours. Definitely would not and will not recommend their service department to anyone

Excellent & courteous service at this Checkered Flag location. I would highly recommend this dealership if you are in the market for purchasing a Honda and/or servicing a Honda.

Went to Checkered flag Honda and we had Benjamin M. for my sales person! He was super helpful and worked all day to help find the van I wanted, with all the features I needed! He helped complete the deal super quickly and was very friendly and knowledgeable!

Benjamin Mugaithi was such a pleasure to work with. He was cordial and kind, recognized our time constraints surrounding our 4mo, and made special accommodations for us to make the process smooth. Very grateful for his service and help finding the car that meets our needs.

Amazing service, the person who helped my wife and I was Carl Dyson Jr. And he walked us every step of the process and explained everything perfectly. There was a genuine love for his job and we could tell. 10/10

I was very pleased with the no haggle pricing and the ability to use text to communicate including arranging pricing/purchase details and pick up times. Brendan did a great job making the process smooth and easy.

Just bought a brand new 2020 Honda CR-V last night from here & had an AMAZING experience!! Ben White worked with me for almost 3 weeks helping me find exactly what I want with excellent customer service. He listened & remembered everything I said with each visit. Highly recommend him & checkered flag as a whole.

Product specialist Ben White helped me tremendously! He helped me with my trade in and purchase of a great Honda Civic Coupe for a fair price. Ben was nice, professional, and courteous. I could not recommend this place, or him, enough. Thanks Ben!!

Very good service and very reasonable payments, Thanks Carl!

Scott Sanders was very helpful during my visit. He helped me get a better understanding of the perfect vehicle for me. I didn’t feel pressured it was a nice change from your typical car dealership. Scott was very straightforward and I feel I got the best deal possible. I highly recommend checkered Honda and Scott Sanders.

Great buying experience - the no hassle fixed price system beats the traditional sales floor games dealers play. Wonderful service department.

Sherri was the best!!! Made everything so easy and simple. I went to other dealerships and they were rude and pushy but not here! This dealership you can trust 100% and Sherri makes everything easier. Thank you!

The sales team communicated well without high pressure. Although I came in with pre-approved financing, the Checkered Flag team was confident they could get me a better rate and did just that!

I do not normally give 5 star reviews; however Scot was a true professional and took care of my family during this purchase. Outstanding service and would recommend to family and friends for future purchases.

Kirstie Horn is awesome 😎 (actually everyone that worked with me today was super great..) but she made 💯 sure I was happy before leaving.Thank you for everythingSee ya soonFrom-“the Lady” 🤣

The customer service at this dealership was wonderful. The interior of the dealership had great accommodations and seating. The employees there were helpful, friendly, and reliable. Sherri and Chads performance of service was to the highest standards. The process of purchasing the car was great. We are extremely satisfied and pleased with the purchase. I highly recommend this dealership if you are in the market for a Honda. Myself will surely come back to this dealership when shopping for a car in the future.

I purchased a 2017 Civic Sedan SI, 9/Aug /17. Scott McCormick is friendly, considerate, and knowledgeable. He was also genuinely concerned with my vehicle choice being the right one for me. The honest up-front pricing was great because it allowed me to know what I would be paying just from doing research on the website. This was by far the least stressful car-buying experience Ive had, things run so smooth! I was not expecting to leave the dealership with a car at all that day most enjoyable car-buying experience. I would highly recommend Checkered Flag to anyone in the market for either a new or used vehicle, (recommendations from a loyal customer since 2005). Thank you again, Scott McCormick, for the great experience. Youve made a customer for life.

Just tried ordering 2 parts for my car. Since I was a new customer and used a debit card it was considered mid-risk and the order was cancelled. Extremely disappointed in this service. I’m glad others who have use these guys haven’t had the same experience. But I’m forced to go elsewhere.Update: After having to call a week later, they had the parts but didn’t send them yet because they were busy. I ended up getting 1 of 2 parts that I wanted and the second was for the wrong side of the car.Increased from a 1 to 2 star as the GM called to see why I left a low score. I told her I would update after I got the parts. If I got them on time and correct I would gladly have given a 4-5.

Mary Arca was awesome! I am so happy with how friendly she was, knowledgeable, and going to extra mile to find me what I wanted. Im very pleased eith my purchase!

I had the best experience with Checkered Flag Honda. Benjamin M helped me lease my brand new Honda CR-V while I was still in California trying to figure out my cross-country move to Virginia. He bent over backwards to make sure that we completed the lease in time so that way I could pick up my new car as soon as I arrived in Virginia. With his help, I had one less thing to worry about with my move. I showed up at Checkered Flag and my new car was waiting there for me, all I had to do was pick up the keys!