My salesmen was -the man the myth the legend- John Tripp, I have to say that this was one of my best experiences with customer service in a long time. Very personable, very informative, and was never pushy with his sales/optional items. Gave us plenty of options to choose from as well as keeping us engaged while we decided on which plan and phone(s) to purchase. A top notch salesmen and a genuine person. Thank you for all the help and thank you again for the experience it was worth the time and money spent. Give this man a raise because he had to jump through some hoops to get us all together.

I came in trying to get my bill down and the salesman was so friendly and helpful. He did all could and offered many suggestions but wasnt rude or pushy trying to get me to buy extra stuff or keep charges (I was expecting a fight!) I have always gone to this Verizon as they are always so amazing. Thank you so much!

Jeffrey charged us for a phone without permission and then locked my phone up and refused to give it back. lucky i have a back up phone. go to the kirkwood highway location if you dont want to be extorted!

Very awesome service by the Verizon associates. I was in and out within 15. The staff was very friendly and knowledgeable of the products.

They guys here got us in and out quick and made sure our new iPhone 12 Pro phones were up and running perfect even set our iwatches up too. We will be back for the iPhone 14s

Mr. John Tripp gave me excellent service. My son who has cancer and autism broke me phone. I walked in and Mr. Tripp was not only understanding but fast and professional. I recommend him.

Our Representative with Verizon Wireless was the BEST and by FAR anyone we have ever dealt with throughout our years with your Company. His name was Rob MUNKITTRICK. I LOVED his punctuality in meeting me on time at your store. He was extremely knowledgeable about your PRODUCTS. I loved how he explained EVERYTHING TO me with kindness and patience, as this world of technology is changing so fast....and, even when he encountered his own difficulties and challenges with things not fully going through, as he had PLANNED....he kept digging FURTHER, until he solved the problems with Corporate. I didn’t care how LONG it took....it meant MORE to me to buy the products my husband and I were seeking....with them working at their BEST....versus a person just rushing through with you to get a SALE. Having been in the GOLF Business for years...we’re very aware of top-notch customer service! Can’t thank Rob enough for his OUTSTANDING customer service that feels like a win/win! We buy your PRODUCTS with your customer feeling EXTREMELY happy with what we BOUGHT, as well as the Sales Rep who worked WITH us incredibly!

My husband came in and it was an awesome experience! Jeff Caruso provided expert service and did everything he could to ensure my husband got the phone he needed at the best price possible!

Signed up for service, 3lines. Was sceptical because sprint did not work at home. Was promised gift cards, paid full activation fees, and even got gift cards a month later. Verizon service is still bad at my house, switch to ATT, no problem, but Verizon charged me $450 for the gift cards?!. Ignored calls, sent collection notice instead. I had to pay, and I only used 80% of the gift cards value, Verizon wanted 100% back. This company is sick. Never again, also Fios is nice, but will get rid of ASAP. Verizon is a filthy word in my house from now on.

The staff lies and are not knowledgeable. I have a problem with my new phone and I am still waiting to hear back from them. Assured us that if we upgraded both phones our bill would be cheaper with the promotion they had going. Took a week to have met back removed from my account. Had to call in myself because when I called the number I was given I was told that it was the wrong department and I had to wait a long time AGAIN before I could get help. And of course when I was explaining what the guy at the Verizon store told me, the guy on the phone had no idea what I was talking about and no notes about anything that was discussed while we were at the Verizon store. Poor communication, giving wrong information or just flat out lied to and still no call back from anyone. Called to see how much to turn the phone back in and was told it cost me at least $70 for restocking fee, but the guy couldnt be sure about it unless I came in to the store again. What?!?!?!????....so confused. But Im going to stop right here because I could go on about my negative experience.

He was very helpful and helped me get out of a bad experience when I bought the phone

Jeff was very knowledgeable and helpful

The whole staff is shady. I went to get a phone because the real Verizon stores are closed. I was told they had the phone I want in stock but it was opened. I was assured nothing was wrong with it. Got to the store & the phone had a small scratch. At first I was told this was the last phone in stock, but magically they had the same phone sealed. One of the staff members tried to up sell me a watch when my watch was perfectly fine. Now my screen protector is all jacked up and I get push back from the staff. Shady shady store. Will never shop there again.

AJ was very helpful and gave me the best deal possible with great service. Highly recommend these guys

I couldn’t be happier with my visit to Verizon Wireless yesterday. I have been a customer for many years, and this certainly will not change; I am very pleased with my ongoing relationship with the company. Verizon Wireless knows how to take care of their customers. I met with Jeff Caruso yesterday, and he is top notch. If you want the best experience possible when purchasing a new cell phone then visit Jeff at the Chestnut Hill plaza locale. He has the greatest personality, and so much knowledge about the ins and outs of the phones. Jeff went way beyond what was expected, and thank you. So very much appreciated. Susan

Aj was great! 11/10 would recommend

Glen Abramson was my support assistant at Verizon and he was outstanding...!!! He went above and beyond any help Ive ever had at the store. Seriously though. I really needed some major help and Glen really helped me a great deal. I cant say enough about him. This guy really knows his stuff. A great team leader....!!!

Aj was awesome! Best salesman ever

Your guy there Jeff is excellent in customer service.

Great experience. I worked with Glen and he went out of his way to get my phone replaced. I highly recommend this place and just ask for Glen

I unfortunately have had to visit many Verizon stores with phone issues over several years, and its usually a very frustrating visit where you either have to take a number or deal with a young person with a know it all attitude and to say the least leaves a person feeling belittled and more times than i can count embarrassed and frustrated. However, after deciding to purchase a phone for my husband for Christmas, i decided to try a different Verizon store. First I called the store to make sure they were open and that I had the right location and a very courteous young man named Antonio answered, very professional and extremely kind.So we went, and I have to honestly say I have never had such an incredible experience as I had at the Chesnut Plaza Verizon store and i have been in customer service as a professional all my life.We were fortunate enough to have Antonio as our representative and we walked out of that store feeling fresh and knowledgeable and extremely well informed and thankful and taken care of.I must also add, that the entire staff including manager were so professional while at the same time, made our experience fun and comfortable. This Verizon has our business for our lifetime. Outstanding kudos to Antonio and the entire crew, we now feel like family!

Keith Riley was an excellent Sales Consultant. He was able to switch me from AT&T to Verizon Wireless with such ease. He was able to provide me with a new phone and a new line for $25 less a month than what I had currently with AT&T.I WOULD HIGHLY recommend him to anyone. He was friendly and personal at the same time. He didnt pressure me into any decision. He listened to my needs and wants and set me up with the perfect plan.I know I will be coming to him for future needs and wants!Keep up the great work, Keith!

Glen was wonderful use a great service manager he really help me with all of the questions that I have on my device you just very knowledgeable professional and he did everything that I need it and a very decent man time please recognize him for a job well done kudos to Glen. He went above and beyond.

Competent. Friendly. Well educated in phone sales, and stocked well.

My wife recently dropped her phone and shattered the screen, so she was due for an upgrade and decided to get her a new phone. Dave musacchio was very helpful and knowledgeable of the questions we had for the new phone we were purchasing. He was very respectful and had us in and out in about 30 minutes!! So overall would recommend to go see Dave for your Verizon wireless needs!!

Very informative

I couldnt have asked for a better experience at a Verizon store. In particular, Shannon Lindsey went above and beyond to help me. He went out of his way to make sure I was happy with the phone I upgraded to and made sure to transfer everything over from my old phone (contacts, pictures, etc.). This may sound like a simple task, but with my prior experiences at different Verizon stores somehow they didnt take the extra time to do that for me. If you want an easy, stress free experience, and want things done correctly I HIGHLY recommend going to see Shannon. Thank you for making my Verizon experience a positive one, and will be referring the cellular sales Verizon store to all my friends and family.

Keith R. is awesome!!!! He made me Verizon store experience so fun and easy. Great person to talk to and so nice! It was a seamless process getting and setting up my new phone its Keith! He laid out everything clearly for me. Best Verizon store experience ever. I will definitely be back to this location!!!

Wonderful, helpful salesperson. Glen went above and beyond to make sure I had everything I needed and set up all my important accounts. I highly recommend this location.

This is Kathy long calling I want to tell you what great service Ive just received from the Verizon Wireless gentlemen. They are helping me sort out my Verizon needs. Their names are Jonathan and Glen.I started with Glen and Jonathan came and helped. Its just been the best experience Ive had with wireless that Ive ever had Thank you for providing this wonderful service with these fine gentlemen thank you so much.

Our family had an absolutely wonderful experience at this Verizon location. Our wireless expert was Jeff Caruso and he was kind, patient, knowledgeable and went above and beyond to make sure all of our questions were answered and our needs were filled. I highly recommend going to this location because the manager and supporting wireless experts were available and accommodating too but ask for Jeff!

Dave Musacchio was so helpful. He answered all of my questions (there were many!) and made sure that the transfer of service went smoothly. He was very pleasant and gave his undivided attention. I will gladly drive the 60+ minutes to this location again to work with Dave.

Glen Abramson absolutely rocked our world. He sat with us, explained everything, and brought joy in our lives. Very informative, helpful and kind and absolutely had our best interest in mind. Ty guys for hiring this man!!

Everyone is very friendly and knowledgeable. My visits there have always been great.

I was extremely pleased with the professional, friendly and helpful team at this location. Glen was our go to person and he was such a pleasure to do business with. He answered all my questions with a smile and a lot of patience I might add, he was a pleasure to do business with! I strongly recommended this Verizon location, thumbs up on all services!

I had great service at this location and I highly recommend going there. Lauren W. was so helpful and she was not pushy at all. She shared useful knowledge with me as I decided what I wanted to do, assisted me with iPhone set up and put the screen protector on (perfectly), and made sure that I was satisfied with my product. Thank you!

Great service! I‘Ve used this store in past - specifically to work with Jeff Caruso who demonstrates stellar professionalism working with clients and expert understanding of phone systems. When I wanted to purchase three new phones - I called store to make sure Mr Caruso was on duty to assist in the purchase . Five stars and thanks for all!

Very polite and professional. Jeffery Caruso did not over sell us. He looked at our plan, made several suggestions and let us decide what was best for us plan and phone wise and financially best for us. Have been to other phone stores where either the didnt care or tried to oversell you.

Jeff C. always takes care of me and my family!!!’

Lauren was a big help at Verizon! She immediately located the issue with my phone and went above and beyond in helping me find the best deal for me to upgrade my phone right then and there! Not only that, but I had great conversations with her while we were waiting for my phone to switch over - she’s very personable! Thank you!!

I came in tonight having the worst day ever. Within 30 seconds of dealing with Jared and amber they had my cheeks hurt from smiling. Best experience of my life. you guys are awesome

I received quick and friendly service during both of my visits. Ms. Jailane Torres assisted me on both visits. She was able to answer me and my daughters questions concerning the products we intended to purchase. She ordered a phone for me, of which arrived the next day. I would definitely revisit this location in the future.

Jeffrey Caruso did an excellebt job! Took the time to explain all of options and set everything up once we made our choices. Made the transition to new equipment seamless. Thank you Jeffrey!

I enjoyed my visit today. The associate by the name Steve was very helpful. We got two upgraded phones he helped transfer our stuff to our new phones. He explained everything well to where we understood everything that was going on.

Todays Verizon experience has probably been the best one so far! Keith Riley is extremely knowledgeable and made sure that I was comfortable with my Upgrade before I left the store! I recommend coming to the Chestnut Hill Newark location for all of your mobile needs!

Amazing customer service ! Needed to replace my phone after cracking it. Keith R helped me out for hours trying to get my new phone all set up and ready to go. I appreciate all the help he gave me and all the time he took out of his day to make sure everything was all good. Will definitely be back if I ever need help again !

Jared helped me with my purchase for my new Note 9. He was extremely knowledgeable and was very helpful. Great experience with this store, would recommend to anyone! Thanks J!

Its much better to deal with live people who know what they are doing rather than put up with robots who dont.

My Mom and I had a very pleasant, stress free experience at this store. I highly recommend this Verizon location.

Jared was FANTASTIC. So helpful and fun to deal with . I’ll NEVER deal with anyone else again. Way to gain a customer for life!

Glen was very helpful setting up my new phone and transferring the data. Highly recommend the Chestnut Hill staff.

I have enjoyed Glen so much Hes a wonderful salesman and has continually helped me whenever Ive had a problem. He is an exceptional person and goes out of his way to help with everything.

Excellent service! Steve took care of all of our needs and explained everything fully. This guy needs his own store! He was great! Thanks Steve Verizon needs more employees like you!

I came in to Verizon store furious because the phone I purchased earlier in the day was not holding a charge and Amber Muscolino immediately put me at ease making me feel like I was going to be a satisfied customer before I left. Amber not only gave me something that would work better for my business but just had such a great attitude I am happy to be a verizon customer again. She went out of her way to make sure I was satisfied

I visited this store for the first time today and Team Leader Glen was extremely helpful in the process of switching to Verizon. He displayed excellent customer service, friendliness, was patient, and answered all my questions.

I came to this Verizon store where I met Glen. I am not computer savvy and didn’t know how to get what’s app. Glen helped me out on both phones and saved me money on fios. I wish all representatives are like him. Very understanding, patient and lovable. He makes my day.

I came into the Verizon store for a charger for,my phone. I was looking around at the different phones and Matt showed me how easy it would be to get a new LGG4. His service was excellent. He made the whole process easy and was a pleasure to work with! Thanks Matt for being totally awesome!

Glen@ cellular sales was extremely helpful and very knowledgeable about electronics and the PGA s that Verizon offered. We will definitely be returning to cellular sales in Newark the next time we need service or new phones/tablets

A very knowledgeable, very helpful young lady by the name of Lauren with a very good business personality and shows good customer relationships. I came back several times and every time she was pleased to see us, and the third time I came back in she wasn’t even on the clock and was willing to answer my questions.

Amy was a wonderful help. She was extremely professional and helpful. As a novice user she made everything understandable. I would refer other customers to her.

Had a great experience as always when dealing with my sales rep. Jeff Caruso always helps me with my tech issues. Will never do business anywhere else.

Jonathan was wonderful! Very personable and friendly and professional. I highly recommend working with him

My experience at this Verizon store was great. Steve was very helpful and made sure I was aware of every option. I was very satisfied with my help and I would recommend this store to anyone!

Steve was very professional and helpful today. He was knowledgeable and took care of the problem quickly. I purchased new equipment and he was very helpful to me in making my decisions. Thank you Steve!!!

Steve was very helpful and friendly. Our experience here at the Newark store was great and quick. I have a great new phone and cant wait to use it!

No matter what, I always go to this specific location for all my cell phone needs.Everyone has always been very pleasant and friendly to talk with!I absolutely HATE sales associates; this store doesnt have Sales Associates trying to sell you the next exspensive product. They have everyday regular people there to help if needed, resolve problems if its there and Yes lol 😃 sell you a phone too if you want one.The point is, they are not rude, uptight sale people....Their everyday people like you and me!

I erase my last post since the Manager Glen said he would help me remove my hard inquire that was made without my PERMISSION. I have not received no call or email. Jeff lied to me to make a sale and did a hard inquire on me, when I CLEARLY TOLD HIM I DONT WANT A HARD PULL DONE. He didnt care, all he cared about was making the sale and not understand the customer and their needs. Please DONT go to this store. Not only did he did a pull, I had to pay $35 for a product I just bought the same day to return!!! Manager didnt care, well still doesnt. Its so sad how people are so selfish and think of themself for a sale.

Got a new phone and it was super easy. Lauren was awesome. Highly recommend!

Steve was very helpful he got me right in and out. Made the experience very good. I am very happy with the phone and the way he treated me.

I always come Verizon. I always get Great service from Steve. I waited for him because he knows his stuff and he is so helpful and he is very courteous. Would never go to anyone else.

Glen Abramson was more then helpful in setting my new phone up when my phone was no longer working!! Thanks for the great service.

Keith was a great help! Very smart and helpful. Didnt rush me talked me threw everthing. Great guy!!!

Shannon was very kind and awesome. He was really helpful. Great service

Flawless customer service. This guy named danny is so good. He let me buy a unlocked phone that wasnt even available in market. Great store

Matt did a incredible job explaining and clarifying EVERY question I had, while purchasing my new iPhone. This was the best Verizon experience Ive had yet!!!

Did all the difficult tech stuff to get me up and running. Quick and professional. Matt was awesome!

Steve did a very good job and very professional. greeted us with a smile and used his knowledge to help me with my purchase.

Not to say its a bad store. But my experience was not good. The representative was very pushy. I felt like I was in a used car sales floor and was being forced into something I wasnt sure about.

THIS PLACE HAS OVERPRICED FEES! My iPhone 5 wouldnt take calls so I took my old iPhone 4s here to be hooked up to my number for a temporary solution. They charged me $40 for the activation! I was NOT TOLD it was going to be $40 until it was all said and done. The sales agent insisted that I agreed to the $40 fee, but I only said no I didnt want to upgrade and that yes I wanted to this phone as my replacement. I had no idea if there even would be a fee! The $40 fee is more than the phone is worth! I have taken phones to Verizon stores like TCC in the past and its been only $10 to hook up a phone and thats paying for the sim card. I called to express that I felt I had been overcharged and the sales agent wouldnt do anything. Very disappointed. Never coming back here. So it goes to show these retailers can charge different fees and to ask upfront because these people will ambush you with the overpriced fee at the end leaving you with no choice but to pay the bill. And when you do express your concern about the price, they will do absolutely nothing about it.

Steve answered all my questions. Showed me how to use. Keith helped set up my car. Will recommend to my friends

Matt did a fantastic job helping us out recently with out upgrade and insurance claim. He was courteous and very professional!!

Shannon was extremely helpful. I had been to several other Verizon stores and also Samsung stores. He was the only o nine to help and finally solved the problem.

Proceed with caution!!! My wife keeps going to this place and getting bad expensive service. She has bought two phones that have broken. Her last one a Samsung Galaxy only lasted two months. When she took it in, she was told that it could be replaced in two days, and she opted for a new LG. She didnt realize that we would still have to pay the Samsung off. Also, Cellular Sales used my upgrade for her phone, that blocks me from a new iphone. On top of everything, they charged a $30 upgrade fee. Cellular Sales customer service received my complaint, and kicked it to upper management. They denied help with paying the Samsung off. Verizon customer service was of little help but did offer a $30 credit. Samsung offered to look at the phone and try to determine the problem after mailing it in.

Jared amber glen Jeff and jailane are the best people I’ve ever met . They consistently go above and beyond every time I come in for help. I can’t thank you guys enough!

Steve was a great help when upgrading my phone!!! He helped me through the entire process!! We bought a table as well!! I would highly recommend visiting. Verizon in Newark and asking for Steve!!!

Terrible service. I ordered a phone and it was a in store pick up. When I went to pick it up the guy Danny tells me that the phone was not delivered. I then called UPS again and they told me that the rep did receive the phone. Its ridiculous. They lie so much to make a sale. You go into the store and no one greets you, no one acknowledges you. If you dont want to work simply quit. Stop being so rude! Youre not fit for the job. I dont recommend anyone to go to this store. Go to Diamond wireless in BJs or the mall. They are much more professional!

Brutal experience with this place. Was sold a broken phone in the Newark, DE location. When I tried to exchange it they said I had to drive 30 miles to the Brookhaven, PA store to get a replacement. The associate I worked with could not have been less empathetic to my situation. Like it wasnt a big deal to send me on an hour long round-trip commute to pick up a phone. Upon arrival in Brookhaven, Cellular Sales then tried to charge me $40 in tax for the exchange of my broken phone. (I just purchased the phone in tax free Delaware one day prior.) I had to argue against it for multiple minutes, all the while feeling extremely unwelcomed in the store. I dont fully understand why anybody would work with Cellular Sales instead of a corporate run Verizon location. What is the advantage of using this company? If I just dealt with a corporate Verizon location there would have likely been zero issues.

Steve at Verizon was very knowledgable and very pleasant. He made my experience with Verizon great and because of Steve I have nothing but great things to say about Verizon.

Steve was very helpful, and I feel like my overall experience was a good one. Thanks again

Keith Riley ... fantastic customer service .. A+ employee. Came into store totally frustrated with a bad experience at another store and left with a smile on my face! Now happy with Verizon.

A great experience. Keith is very helpful and I would recommend this place to a friend

I had a wonderful experience getting my new phone. Keith was extremely helpful and knowledgable.

Steve help me with my broken phone and got me a new one with insurance at a better price,.better phone, better price,I am happy

Absolutely worst ever. Just go online to purchase phones ect.. They will lie and cheat you however they can. I wish I knew the mans name but theyre not helpful if youre not go8by to make them money. Stay with Verizon customer service. This company is terrible.

Awesome customer service. Highly recommend.

Matt was very helpful. I completely appreciated his time and effort

Horrible. I was told I was going to have a buy one get on free through my sales man 2x. On my existing lines. I was miss lead by my sales man and now I am not being given what the salesman promised. I am now stuck with 2 year $1500 worth of phone that I was told in person would not be. Now the main office will not refund me my money or make right what there salesman sold me . I have been with Verizonfor 8 year or more and this is the worst experience and help I have beengiven The fact they will not honor what there salesman sold me in person on 2 separate occasion is completelyunexceptable. Horrible service and resolution to this issue. When I called to talk to a manager in there sales departmenthe hung up on me .

Steve was awsome. He help me choose just the right phone for me.

Amber was delightful .She was very patient and very helpful.I will always come back to her .I think she need a raise.

I will never step foot in a scam center ever again .Worst experience with Verizon store ever.Totally got scammed and lost over 400dollars due to getting overpriced phone s and accessories. They sold me old phones and one broke and of course its my fault. I just dont get how a business as big as Verizon can be so bad. Above all Im probably paying way to much for such poor service.Never again is all I can say and thanks for nothing!