Nice and supportive the store clean and no problems with the employees or other customers they understand everything you want to process on you service and etc

@optimumsucks. Change your hours online!! It says you close at 6:00PM. Thinking a large and sophisticated company would recognize the importance of maintaining accurate online info, I was here at 5:50PM. The sign on the window says you close at 5:00. BTW 3 others showed up while I typed this.Youd pounce and gladly penalize me if Im late. Yet you dont respect my time!

This time!!! When I went here, it was in an out,, but thats not always the way it is.. But overall, the staff is professional, and helpful.

It was OK the service was cool very respectable fast with Deliveries

Reasons why you should never choose Optimum1. LiersI was going to pay $51per month but ended up paying $64 going to $76 per month.2.poor internet service. At times I could get buffering when watching3.The guy who cam to.install ended up cutting my neighbors line .I did not know unyil.my newborn knocked on my door asking m if I installed new services.Then he told me his line is disconnected.With that and manymore, I cancelled their services

If you are going to get just mobile service be prepared with aspirin and a lot of days to keep returning to store. In my opinion do not port here. The representatives are great the tools they work with limits their ability to truly fix mobile issues. My rep gets a 10 of 10. The service that I was only able to get back up and running via constant calls 2.

What a bombshell I return the equipment from my old address, get new one to my new address but the lady did not enter it in the system that I returned it now they said am owing $180 for my previous account

Very friendly service.

Long wait times outside and inside. Eight service windows, only 2 open at 11:30 am on a Wednesday. 2 other females sitting by service windows but 1 opening boxes, another opening envelopes. Security guard’s only job was handling almost static traffic, not even doing temperature checks before letting customers inside! Temp checks were done before you approached service representative BEHIND tall glass windows (duh!). One other employee in charge of wiping off window areas after a customer had been served. SUGGESTIONS: (1) Fire cleaning lady. (2) Teach guard to check temperature BEFORE letting customers in.(3) Add clean-up of used areas to guard’s jobs.(4) Make sure employees open up service windows as needed. Bad optics and irate customers result when service is slow. The ONE AND ONLY SAVING GRACE in this whole place is Jocasta, who helped me. She was professional, experienced, efficient and friendly. Thank you, Jocasta.

Nice service. The employee who attended me was very kind.

The cable guy never came and this is messing up my school work. He lied by saying that he came and we didn’t have the money and he still got paid for it! This is unacceptable because I have waited all day for him to come.

Poor infrastructure and service! You pay for channels that are always unavailable. Funny how they cannot tell if your channels dont work but can tell if you not suppose to have cable! Do not recommend at all! Dont care if they offer their substandard services for free!

They treat better new costumer that people that show loyalty as old clients.

Normally have to wait on long lines outside so best to get there early. Definitely worth it though if you have Altice. They know waaay more than the Altice people on the phone.

The can’t stop lying besides their bad services. Promised gift cards if you sign up and it’s been 8 months no gift card received. Customer service keep lying about the gift cards arriving in the mail in two weeks and when you requested speak to a supervisor you are placed on hold and then they drop your call…. They are not a serious

Have been at this Optimum Store for two days in a row because some issues with my carrier and the service was outstanding, the three girls at the counter were nothing but truly professional since the time anyone approach them, they are always willing to help you with any kind of problem related with optimum service or Altice in general, I was son impress the knowledge and the ability to resolve the issues I had both days, great job girls!, Thank you

Store was closed today? it’s Tuesday 11am

Optimum Newark’s are pretty much sub standard even when paying for their premium 1gig internet speed. The speed test will not read beyond 200 mbits and even at their tech center the max speed reading is 500 mbits so why advertise 1gig when it’s not possible over WiFi. Secondly after paying for 1 gig speed Speed test is constantly about 100 mbits even after several complaints to their customer service center and a tech visit. They are just not ready to do meaningful business. The worst part is that their internet connection is not steady. Every night I have to reset it. They are just lucky they enjoy a monopoly in Newark. An example of Bad deals city councils make. Maybe someone is getting paid. They are far behind other providers eg VZW and Comcast. Very disappointed.

I understand that due to Covid-19 lines outside stores tend to get longer than usual.I was waiting for an hour outside the store until I gave up and left.It would be nice to be able to make appointments by phone or online as well.

Pretty quick service

I ordered a new service and Altice SIM card. They give me an appointment after 3 days but no one show up. I called 5 times and every-time I called they didn’t provide any solution they just hanging up the phone so I have to keep calling back to cancel my order and finally after hours of calling they said they will refund my money and I am still waiting. The worse customer service ever

The worse service ever. Cannot reach anyone and when you do they have heavy accents. Calls to service are international. To cancel a service , a regular agent cant help you, you are transferred to another department and put on hold. I was on hold for 50 minutes trying to cancel a premium channel. it hasnt been canceled yet as I couldnt wait any longer on the phobne. DO NOT GET THIS SERVICE. Gong back to verizon.

Optimum’s service has been the WORST! The service at the location is good, but the call centers for Altice and optimum is HORRIBLE! I’ve never had so many issues with this company as much as I do now. Very disappointing after years of service.

Nice people and service 👍 👏

Nice people, they need to work a little faster

Slow slow slow... i spent 2 hours in a line just to return a cable box? Unreal. They have all these cash windows but only 2 or 3 people working there.. yall gotta do better..

When we moved we wanted to keep our service but after the faulty internet, 3 different guys coming out to try and fix and nothing being solved, we cancelled. Now we are being charged for service instillation (which is free since we already had Optimum- and which the guys didn’t actually do anything) and when we went to pay it they had sent it to a collections agency without informing us. We found the whole process and the company to be incredibly frustrating and poorly run. We have switched to Fios and recommend that you do too.

Its never not a long line. I waited in line for an hour just to get in the place then had to wait another 20 minutes or so in line once inside. The only reason why I am giving two stars and not one star is because the rep that helped me seemed nice.

Customer service reps disrepectful will not help you solve a problem just get direct tv!

The service was great, customers have to stand outside due to social distancing but the line was moving at a steady pace. Customer service was awesome.

Clean efficient service

Small place. Very professional service. The entrance is on the backstreet

I find it very interesting, informative and educational.

The cable guy never came today. He lied by saying that he came and we didn’t have the money! He still got paid for it!! This was very unacceptable to me and my child because we need the internet due to COVID-19. Like I stated this was a very stressful day and experience!

This is messing up my school work because I need the internet. The cable guy never came. He lied by saying that he came and we didn’t have the money! He still got paid for it!! This was very unacceptable because I have waited until 6:00 pm.

I recently ordered optimum to be installed to the location I’m moving and when I received the appointment confirmation my address was incorrect.I’ve called multiple to update my address which they still don’t seem to get correct and recently the appointment date is different on their end and not what I’ve received on their confirmation. They haven’t installed anything yet and it’s horrible!!!

Always trying to get over on the customers. Lied about how they would pay your old bill

Technician #623 put in the fraudulent ticket concerning my appointment, he never arrived but said that when he came we didn’t have the COD which is a fraudulent claim. They are paying these guys who are driving near a location so they can be tracked in the area but they don’t even get out of the truck. I’m very upset by this as it affects my child’s education and my work! If you aren’t going to work find a new job!!! This technician should be fired... that’s right fired.. he’s making it so I can’t do my job and my daughter can’t do her school work. Said thing is I bet the review will only receive one of those generic responses from customer service.

Back in Nov, I called the 186 Market St, Newark location to see if i stop by to switch my phone service to Altice One and was told yes. When I got there, they had no phones. Told me to go to the Elizabeth store so I did and got a new phone and new service. A month later my phone wasnt ringing so I stopped by the Market St store to troubleshoot it. A rep and manager tried for maybe 3 min each then said go to the Elizabeth store as I bought it from there. Once there, I told the manager i wasnt leaving without a working phone so they called tech support and after an hour and a half, reset my phone and it worked. She was as upset as myself that the manager at the Market Street store didnt offer an explanation just let me leave. Everybody there needs training, worst customer service ever.

Unfortunately the costumer service over the phone and online is very poor. I have had issues with getting my refund on multiple accounts. I have had multiple accounts with them due to lack of customer service issues that they did not know how to resolve my problems when moving from one home to another that they would just create new accounts for me. Make sure you are not being changed for cable as well. I had issues were my account was being changed with cable when all I requested was internet. This has been the worst experience I have ever had with a service provider.

Amazing assistance for the employees highly recommended

Clean and friendly. There may be a line due to COVID, but it moves well.

No stars. Closed my account paid account in full and took 159.24 out of my checking account and will not refund me my money. Called corporate office say updating the system on Monday morning during pandemic and parents are working from home and children having virtual classes.

Nice headquarters,the employees and security guard was very friendly and professional. Social distancing was GREAT!!!!!!

Great customer service 👍 always great attitude, with a smile ❤️. Thanks ladies. Keep up the great service & keep smiling, Jesus Christ LOVE us.

Why is it so hard to cancel ALL services and not be billed for what you dont receive.

Place is horrible when I go to pay my bill. The wait is hour or longer than they have employees going to lunch leaving customers to wait longer. I will mail my payment or do it by phone They want payments every month but Optimum services stink.

Customer service, as I understand it, doesnt exist at this location. The line was absurdly long, which makes sense as there were only 4 available windows open. While I was waiting, that number declined to 3, then 2. This happened while some 35 customers were waiting for service. Worst showing at this place since Ive been a subscriber.

Wifi not stable 😒

Great experience. The people who work here are super helpful. They take the time to help and answer every question

The service was great and the social distancing structure was excellent

Service and customer services is really bad. Wait time and nonresponsive, no integrity in their customer service. This is my first time ever using them and last. Total wait time 3 plus hrs and still have NO Service but when I choose to go to Sales department it was a 2min wait and they were very nice.

The woman helping me was friendly.

Place is so unorganized small and extremely uncomfortable. If you decide to come by all means be ready for a long wait. I have been online 30 minutes. There is 8 windows and 4 of them opened. Line is so long that people coming in are waiting outside. Team lead was asked to come to the window by the clerks and customers waiting another 20 minutes. I placed one star because no star is not an option.

Line was long as hell but I have no complaints. Service was quick and the folks were polite

Very friendly and knowledgeable

Just switched to optimum today and we regret it so much!!! The internet keeps disconnecting when we turn TVs on. Voice command on remotes works very poorly...we have called customer service 3 TIMES TODAY...calling again now and they have us on hold for the last 20 minutes. I hope we can switch back to our old cable provider. Very horrible experience.

Great company! Great service! Love the package options and the flexibility of payment options. Constantly pleased with Optimum! Recommended to all my friends!

We waited outside even when there was no line inside

Best internet services with excellence customer service front desk staff. I received a uniques and excellence service from the front desk agent that attended to my need. I cant wait to rate her service so high on the optimum customer service survey.

No good

After being straight up denied a new box at Elizabeth location, went to this location. Arrive home to find out the box we were given from this location doesn’t even work. Error message on the box and clear damage from being dropped.

Quick customer service. In and out within 10 mintes. Friendly agent and gifted me with important information while i was there to exchange my modem.

Hands down the best experience. Service was amazing. Will not go anywhere else.

Optimum I believe if you have eight Windows you should have eight employees occupying those windows so the flow should go a lot quicker

Business wise it was good, but taking care of the business it was hot with no air conditioning on.

Had a really rude and disrespectful service tech 10/28/20 ,very unprofessional

Good working attitude, but need to wait a little longer, 5 to 10 minutes or so

It looks like the office is in the other side, please update the information, write a sign to let customers know the correct address.

Customer service at the counter is good and they are polite.The cost is too much and the reliability will put me in wire chatting mode very soon!

Taylor was the most excellent and helpful person, she is AWESOME!

HORRIBLE!!!!!! I called Customer Service on 3 occasions in the same day. Neither of the representative could assist me relative to the nature of my call. In fact the first 2 reps kept me on the phone for 15 minutes and then transferred me to a music playing line which was indicative of them hanging up!!!! OMG... My 3rd attempt, I asked immediately to speak with a SUPERVISOR.. .she also transferred my call to a music playing line...First of all their ENGLISH was terrible...….I guess my next attempt and getting my issue resolved will be through the corporate office!!!!!!! I WILL BE LOOKING FOR ANOTHER PROVIDER!!!!!!!! WTF....

In and out quick service but stay away on the first of the month to around the 5th thats when everyone usually pays their bill and its busy. Its a small space so thats about it but good service overall.

Very disrespectful

In out all business no play

The staff were very helpful and professional. The bulletproof glass is a little off putting and intimidating, however. Cable monopoly issues aside, this is a pretty good company.

This location is closed and no longer exist for about a year!

Ok

Had to return some boxes and was given great help and good conversation by staff.

Had the internet for some years paid my bill in full decided to upgrade with the cable and home phone was very disappointed i left my cable company I had to go with them got a bill for 400$ for one month which they just plugged in three boxes because i had cable when they came just switched over and to get that bill i almost had a stroke really i called customer service to discuss and dispute was hanged up on called back the lady say someone will call me still waiting for the call also i gave them 200$ while waiting for the dispute they cut my service off and also i referred the tenants live downstairs from me Optimum came to give them internet service and cross wired mines in the kitchen and send me a bill for 400$ they say we are being recorded i recorded them Im just waiting for them to send the bill to collection and put it on my credit report i talked to a lawyer already imma sue them and they wonder why people are getting firesticks it not fair how some companies think or take advantage out people and also they double taxes and hidden fees false advertising i am very disappointed with them and they say Im a valuable customer.

Great customer which I never got before here, thank you JOV!!!!

The customer service Representative, was very professional and curiosity.

The customers shouldnt be allowed to use their phones..Loud, cursing, and disturbing others. It was a 45 minutes nightnare. # yakyak

Plenty of workers there kept the line moving. Not the long wait I was expecting

Needed to pick up a new router long line but moves fast

It was okay just a drop off.

My overview is that they are doing their best, are there any other options?, and also the high price should drop or phase competitors in the future. it will not be this way forever.

Crowded always but great service

A little hard to find but the lines move quickly and the people are polite and helpful. The inside of the building is a little ugly and run-down - but I was there for less than 15 minutes so....

No rating I took someone there to return equipment

Too crowded. Needs an employee at each window

In and out in no time

Quick and fast service

Poor customer service. But they don’t care cause they are a monopoly.

Although crowded the line moved fairly quickly.

They lost my payment . I gave them a payment before installing they sent me an email confirmation saying thank you and now they cut my service off claiming they don’t see a payment

Fast very fast service the way I like it...The place is open but is on the back side of the shopping center.

Visited two times because of wrong location updated on their site which was kinda annoying .Store is located at the back of the building but staff is really helpful So all my rating is for the staff working there

Slow customer service

Optimun service is very bad and they charged even when they are the ones that did the mistakes. they did a bad installations and when they came to fixed they charge 80.00 for the repair. thieves, definitively looks for another cable company