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Jiffy Lube Multicare
2439 Pulaski Hwy, Newark, DE 19702, United States
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Jiffy Lube Multicare
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Au
Review №1

Pulled right up into the bay. Hood up. Lights, wipers, fluids checked. Ill change competed. Oil level shown to me at the end. Quick service. Kind staff. Would go back for convenience and friendly service.

Ro
Review №2

Got the job done by friendly staff. Had to open my own oil filter cos they couldnt as it was slightly damaged. Id go again no problem.

Ju
Review №3

Giving it a two star because they had a great greeter but just got my oil change 2 weeks ago and after looking at the oil spots in my driveway I decided to take a look. Someone didn’t tighten right and now I will need to do it myself. Just added oil since it lost a lot of oil.

Wi
Review №4

Just had a quick oil change. Got new in cab air filter and blades. Quick service. Craig helped me.

Ka
Review №5

I generally hate getting my car serviced because I dont feel knowledgeable enough to make informed decisions, but I just left this Jiffy Lube location and they were phenomenal. Everyone was polite and knowledgeable. The technician who helped me explained what each service was and the cost. They met me behind the building and walked me in and a young man walked me to my car when they were done. They didnt try to sell me anything I didnt need. And actually, recently, another Jiffy Lube location told me I needed brakes which is one of the reasons why I came today. This location checked and said I actually didnt need brakes, they were fine, and they werent going to replace them and charge me if it didnt actual need to be done. They could have easily just done my brakes and charged me, since thats what I asked them to do, but instead they were honest about it which I really appreciate. I will definitely be going back here and would recommend it to anyone.

St
Review №6

Quick service. Vehicle well taken care of. Fluids, windows and carpets as well.

La
Review №7

Believe it or not my alternator died at the entrance of the bay door. All the guys were beyond helpful an I appreciate their support. Im truly grateful for all the guys that assist me an my daughter. I will definitely continue to get my oil changes with Jiffy lube as soon as the mom wagon gets out the shop!!

El
Review №8

I go here every time and any issues were taken care of immediately. Highly recommend.

Ro
Review №9

Service was excellent! The general manager did an outstanding job and advising me literally saving my vehicle with a possible major repair. Thank you!!

Je
Review №10

Extremely fast service. In and out and under 20 minutes. I dont know if thats rare but that was my experience.Staff is knowledgeable and had good conversation about car related interests.

Ol
Review №11

The did everything wonderfuly they even vacuumed the car and washed the windows when we did not even ask it was the best place i ever bin to thank you

Ca
Review №12

I was in and out in 30 minutes! The guys are friendly and the service is great.

Mr
Review №13

Efficient could not reset ny oil change light after they changed

Al
Review №14

I went again today and was in and out. Service was great!! The staff is always friendly and knowledgeable

Na
Review №15

We take multiple vehicles to this location and have never had a problem. My college aged daughter arrived this past Saturday around 4:30pm with her older minivan, and she was the only customer when she arrived. She had a brake light which had been flashing and needed an oil change. She got first rate attention. Several technicians checked and the brake fluid was in specs. She was in and out so quickly! A couple customers arrived before she left, and there were no concerns for social distancing. She had a great experience.

Mr
Review №16

15 to 20 minute wait for an Oil change is not bad at all. When I come to this Location... the staff here shows nothing but respect and kindness. The ONLY thing I have a problem with is the seats in the waiting area. Totally disgusting!!!! Dog hair or Human Hair on EVERY seat. The Manager there needs to take a good look at the seats. Please Purchase some new ones or atleast clean the seats that are There. This has been overlooked for Sooo long.

N.
Review №17

Friendly and knowledgeable staff. Quality service and I was on my way quick.

Ha
Review №18

Quick, efficient, and excellent customer service.

Sa
Review №19

Just found out they DONT do AC maintenance no more...thats a MAJOR downer. Especially in the summertime.

Wi
Review №20

Good quality, quick service, amazing employees, friendly and helpful

mi
Review №21

Had the worst experience they gave me a price then when I told them I had a 10$ coupon it all the sudden went up 10$ charged50. $ and didnt do anything it says they did except oil change says my lights are ok as they pulled out another customer pointed out that my brake lights are out charged me for a 6th quart of oil Evn tho my car takes 5 and didnt ask if I wanted a 6th quart just did it on there own Terrible dont go here waste of money and they are shady

St
Review №22

The best place I have ever got my oil changed the people are great and I would recommend to everyone I know the staff is outstanding

Ki
Review №23

The service was exceptional. They come meet u outside and walk u around to the front. They offer beverages and magazines while you wait. The employees are phenomenal. Great service all around, and they actually check everything when you get an oil change.

Ja
Review №24

Very polite ...and quick service!!

jo
Review №25

Good place quick service...

Ed
Review №26

Excellent customer service... No pressure with vehicle recommended services. The services that need attention is noted on receipt. Vehicle fluids checked and tapped off. Coffee is still offered. Always a pleasant experience there.

Ge
Review №27

I took my car there for oil change and this guy comes to me and says that he cannot open the oil plug because the person who put plug put a bigger plug and that meant if he opened it, it was not gonna go back to its position and I had to tow my car. That was a lie because I took the car to a mechanic and he did not understand what that guy was saying. The plug was the right one, fitting perfectly. I did not even take 10 minutes over there so I guess the person at jiffy lube is soo unprofessional. Hated that place. Never go back there

Ke
Review №28

I love this jiffy lube! They are all so so nice and super fast! I’ve been going here since I was 16 and I’ve never had a problem! Thank you guys again!!! You’re the best!

Su
Review №29

Great customer service

El
Review №30

Very clean, friendly service and their car cleaning was amazing! Definetly recommend to go here

Ma
Review №31

Good price, fast service and great coupon.

Ju
Review №32

I got side swiped for a $80 oil change while 2 employees was hooking up some pretty girl. I should have been told that my oil change was using gold and would cost me gold.

Se
Review №33

The team that works here is outstanding. They are friendly and go above and beyond to make a great customer experience. The location is very convenient. The services are remarkably quick and performed efficiently. The prices are reasonable, especially if you consider the convenience of fast first come first serve service. Highly recommend.

Je
Review №34

Quick and easy! Polite and professional staff. Very pleased. True gentlemen!

Ev
Review №35

Always gives me the best service. I have been going here for years.

Ka
Review №36

Love going here the guys r fast and their very nice

S
Review №37

The wait was so much faster than the jiffy lube by my house and the staff was amazing- kind, efficient, and attentive

MJ
Review №38

Very polite professional service.

Ch
Review №39

Everybody was so friendly and informative. Service was very quick!

Ji
Review №40

They didnt switch off engine light off.

Me
Review №41

All of the guys that assisted me were respectful and professional and full of knowledge.

La
Review №42

My first time there. The guys there were all great. They were professional yet friendly, and all wore masks, even though it was very hot and humid. I was in and out in a half hour. Ill definitely go again.

No
Review №43

Very professional and fair in recommendations based on my driving

Li
Review №44

I always go to Jiffy Lube for all my car needs, that they do. They get you in and out in a timely manner.

R
Review №45

These guys get the job done right, and they get it done quick. Great service.

Er
Review №46

Very thorough and speedy oil change. Staff was great!

Jo
Review №47

They hung up on me

De
Review №48

They are amazing and we dont go anywhere else for car care

Mi
Review №49

Excellent customer service

Da
Review №50

Wonderful,no complaints at all excellent service ,only place that I get my oil changed at!

Va
Review №51

Overpriced and unprofessional. Never again

Ab
Review №52

If Jiffy Lube is not comfortable or is unwilling to touch transmissions for whatever reason then they should just remove transmission fluid changes from their list of services provided. Wanted me to sign a disclaimer if I allowed them to do a trans fluid change waiving any liability due to my high mileage and I ended up telling them not to even worry about it and just left.

mu
Review №53

They dont do oil change. I checked my motor oil adter 2000 miles there was nothing there. My suggestion always check your oil before leave there.

Te
Review №54

Great service and very courteous staff!

Er
Review №55

I did my oil change during my lunch break. It was very quick even though the shop was packed! They were very friendly and polite as well. I will definitely come back!

Ta
Review №56

Got my oil change June 8 now its july 13th and my car reading no oil... Check it and it was dry... This is crazy I dont even drive my car everyday to work so jiffy lube is trash now after the outbreak everybody trying to save money not put right amount of oil in my car...I WILL NEVER GO THERE AGAIN OR SEND PEOPLE THERE...THEY SUCK COULD OFMESS MY CAR UP....CRAZY

Ju
Review №57

Bad service

Te
Review №58

Their service is ALWAYS top-notched!!!

Da
Review №59

With the spread of the virus so prevalent now.I am disgusted with this team.They refused to allow me to drive my vehicle into the bay and the guy telling me to get out the car had no mask and no gloves on!!Horrible! I will never return to this location and I advise everyone else to find a location with safer practices!!

Tr
Review №60

I received very good service here. The guys were thorough and friendly and did a great job. They were kind to me while I wait for my car to be done the price was great. Very visible from the road Im parking here is free.

Mi
Review №61

Maaaan, I pulled up and the car was like a cartoon. Putt-Putting along.. literally making that noise. A big ol smoke cloud trailing me! A mechanic came to my car immediately. I told him what was wrong and what I needed. He didnt try to push any other service on me like most mechanics do. I sat inside and was literally in and out. Another gentleman rang me up and I had a coupon in my email. I asked if I had to print it.. He said no, just tell me what it says ans it was a generous $12 off. So $40something turned into lower $30. My car runs GREAT!! Thanks for a tremendous job well done!

Ma
Review №62

Great service; been going to this location for years. Maybe different staff but same service.

Al
Review №63

Quick, Convenient, and SUPER helpful! Ive come here multiple times, really any time I need my car serviced and the dealership doesnt HAVE to do it. Ive gotten nothing but kind and generous help everytime! I always come here and tell my friends to do the same! 😁

Mi
Review №64

Great service....great people.....highly recommended

Gr
Review №65

The Gentlemen Who Work Here Go Above And Beyond.They did a oil change, tire rotation and tossed a new wiper on the hatch for me. They even wiped the whole rear window down after putting the wiper on. Then when I left they opened both the door exiting and the door to my vehicle. If i could give me stars i would. Im very impressed. Will be bringing my vehicles here more often.Also want to add they even notified me that my rear brakes are starting to get in rough shape, and didnt push anything on to me. Just kindly reminded me on the bottom of my receipt.Thank You Again Gentlemen At JiffyLube.Greg Moser

Na
Review №66

Fast friendly service.

Mr
Review №67

I feel the customer service has gone down in this place. Too may smart remarks. Workers act like they dont want to be there. Very different from the other times Ive come to get an oil change. Not to mention those seats full of cat/dog hair is really disgusting. Will be thinking about going to another place maybe NTB across the street!!

Os
Review №68

The rest of the staff were friendly, there is only one guy who was very ignorant, rude, and unprofessional!! The guy who calls your name and go over the service that you need and sometimes he goes over your bill at the end of the service.When the car was ready he was at the cash register trying to get another staff to do his job because he doesn’t want to do any service to me. The staff were busy so he stood at the door and put my car key in his ear while he’s waiting (delaying me), no one was able to accommodate him so he stood the corner that I can’t see him at the cash register and said:Ready! No name, no Mr., not even the car model. After I payed he threw the receipt on the counter without any eye contact and said nothing at all. I’ve been a customer for more than 4 years doing services for 3 cars in this location.

Va
Review №69

Fast friendly service.

dw
Review №70

Great place. Do some research before coming in, they will try to sell you things you may not need. Other than that, incredible service, very fast.

Li
Review №71

Great service, very quick

Se
Review №72

I have been here twice, the customer service has been pretty good. oil changed went well and the service time was as expected. I was more impressed with the customer service.

Sa
Review №73

Fast and efficient service. Took care of fluids and rotation. Even held the door and thanked me for stopping by.... great staff, great service.

Ki
Review №74

Fast, efficient service !

Sc
Review №75

I drive apx. 10 miles past another jiffy lube to get service . Professional and usually quick.

Va
Review №76

Always quick courteous and professional. Manager is very kind, respectful and Always a pleasant experience.

Jo
Review №77

I have a new model Volkswagen and I usually do my own maintenance but Ive been disabled this year so I took it to this location,my last visit two weeks ago I knew I was in trouble when the man putting in the oil needed a second opinion on how to read the dip stick, the next day I lifted the hood found the engine shroud was not attached and it was a quart over full. Yesterday I took 95 and the belly splash pan fell off I got it home and jacked it up to find it wasnt attached properly they even tried to screw bolts in that didnt fit. Never again will I give these clowns my business, I guess all the stories are true.

Me
Review №78

Went in for a simple oil change, technician left my lights on and drained my battery- they told me they couldnt jump it that I had to purchase a new one and theyd put it in for me at no additional cost. After much discussion and reviewing the security film and seeing their employee left my lights on they did jump it. They told me my battery was bad and thats why it went dead. I immediately went and had it tested at another location and it tested just fine.Scam artists and rips offs. Jiffy Lube you should be ashamed!

Er
Review №79

Every time I come to his location the staff and management are provide excellent customer service. They greet you and ask how you’re doing, they hold the door open for you whe you arrive and leav. At this location the Mechanics and Management answer all of your questions regarding your vehicles service. If I had to recommend this location for service I would !! 🙌🏾🙌🏾

Ch
Review №80

AVOID THIS LOCATION!!!!. I normally change my own oil and decided a couple months back to just take my car here to change the oil, because it was cold outside. BIG mistake! I just went to change my own oil again because its due and the Oil pan drain plug is completely rounded off or stripped in other words. Theres no way to get this out without a specialty socket set Im about to go buy for around $100. Horrible mechanics at this location!!

Ra
Review №81

Polite, professional, and fast.

Al
Review №82

Nice service polite and fast. Get your coupons is always nice to saving a little money.

Ta
Review №83

If your car is damaged while getting serviced at this Jiffy Lube, dont count on them to own up to it. Jiffy Lube chipped my windshield when they changed out my windshield wipers. The chip is directly under the blade. The windshield started cracking from the chip in the glass a few days later. Jiffy Lube will not take responsibility for the damage. They state that a rock hit the windshield while the wipers were moving to create the chip. Unfortunately, the Jeep has not been driven while using the wipers in the last 6 days since being at Jiffy Lube....

Ca
Review №84

Oil change quickly nice people and they double check there work.

Ma
Review №85

Its just super fast here, cool staff.

Da
Review №86

No problems nor complaints during my last visit.

Ca
Review №87

Very good no problems

Sh
Review №88

Went there for the first time. Great customer service! Will definitely be back!

To
Review №89

Really great and fast service!

In
Review №90

Very professional. Quick service. Lil more pricey but definitely worth it. They dont try to sell you stuff you dont need.

Na
Review №91

The staff is polite and friendly and the service is excellent. We use this facility for 5 cars in our family. Actually having there today did another oil change.

Pr
Review №92

My last visit gave me a whole new experience.

Da
Review №93

Arrived and the car was taken in straight away. The greeter was polite and professional. I was seated while they brought the car in then spoke with tech regarding what service I wanted. Didnt try to upsell me or other use other tactics to sell me things I didnt need or want. Car was done in 15m as promised. I presented my coupon, and was out the door. SOOOOO much easier and more pleasant than the dealer. Ill be back.

Br
Review №94

Outstanding employees. Everyone is friendly and professional.

Ji
Review №95

Stopped by jiffy lube before work and had a great experience everybody there was very nice and spoke to me and made me feel comfortable it was my second time there great experience both times I will be back very fast and nice workers thanks jiffy lube

Br
Review №96

Great service! not pushy or demanding.

Ri
Review №97

I used to go here, but stopped because the previous manager was always trying to upsell me on more product.Dispute earlier problems, I decided to try them again earlier this year because they are close to the house. Again I am disappointed.I was told on March 23, 2016 by the Jiffy Lube manager that my car (with 30,000+ miles on it) had developed a massive oil leak as the dip stick was dry when I came in. I knew there was no oil on my driveway and asked them if I could tell where the oil was going. They could not, but suggested that I take the car to a mechanic. Since the vehicle was still on warrantee, I told him I would take it to Ford. My Ford appointment is tomorrow, but I think I will cancel it.After 5 days and 188 miles, there has been no change in my current oil level. It remains perfect, leaving me to conclude that Jiffy Lube may have under filled my oil on my previous visit to this location.Also, I noticed that they recorded my mileage as 30,217 instead of the 30,817 miles it actually was. This would have gone unnoticed had I not been checking my oil level daily. That could have caused me to come back 600 miles early.I have to go somewhere else. I just dont believe I can trust these guys to do a competent job.

Ri
Review №98

I was in and out, great service at a great price.

Br
Review №99

Fast and affordable. Always looking for the upsell, resist but they will discount it a little bit.

Je
Review №100

Great group of guys. Good prices, fast service.

Information
20 Photos
100 Comments
4.1 Rating
  • Address:2439 Pulaski Hwy, Newark, DE 19702, United States
  • Site:https://www.jiffylube.com/locations/de/newark/599
  • Phone:+1 302-453-1787
Categories
  • Oil change service
  • Auto repair shop
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–5PM
  • Sunday:9AM–4PM
Accessibility
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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