I have been coming to this store for past 7 years. I just recently purchased 2 bottles of wine.As Im walking home Im followed by 2 of there employees and being confronted in front of my apartment building in front of my neighbors of making sure that I didnt steal from them.I have decided to go back to the store and speak to a manager but I was told that the manager is not there.Instead I have been treated with rudeness and disrespec by the same people.Its not OK to harass people like that!!!!

A very impolite and rude guy served me. He was wearing an awful checked grey suit jacket and he was acting as the boss of the store. I asked for a cold bottle, they had a very bad and with little choice selection of withe wine already cold. I was not convinced and he get mad starting muttering something bad at me just because I was skeptical about the offer. At the end I didn’t buy anything and I won’t go back there.

Like a Home-Depot of liquor and Wines.Great selection of hard to find spirits.Prices are not bad. One of their guys confirmed what I was looking for before heading over.Found a rare hard to find Burboun for my party. Very organized and well staffed.

Respect is earned not given. Learning how to do business in a civilized society but not cheating.

When I tell you this is one of the best wine stores in the area--Its deceptively huge inside, despite the smaller store front. Theres always a bloke with a baseball bat ready to crack skulls if you try to run off with the merchandise. One of the managers--Im so sorry I forget his name, hes a bald white man--is incredibly helpful. He has always made fabulous recommendations based off my tastes and previous things I tried. They even have a whole shelf of just Sancerres. Really baffled by some of the negative reviews, this place is wonderful.

I saw they had a specific bottle of whiskey I was searching for listed for $320 on their website. Great! I went in person and they indeed had the bottles, with the sticker at the store listing them for $320. I chose two for purchase, went to pay and was told to wait a bit as they checked my credit card/ID. They rang me up and it was $1100. Wait...what? They then told me the price was over $500 a bottle. I pointed to the price they had listed one aisle over and they said sorry the price changed. When I protested that I could have simply ordered them online for $320 rather than this bait and switch, the employee rudely said Are you going to buy them or not? I did not. An hour later the store website had moved the price from $320 to $500+. Dont shop here, theyre looking to rip you off.Bonus info: I happened to be out on Long Island and found a store with the bottle I was searching for for *$200*. Thanks for saving me money, Garnet. But Im still never coming back.

Terrible customer service. Asked for ID/credit card which i have no problem with. Asked me if i need a bag, i said yes and then i paid for it. Later, the guy says i said no to the bag and now i need to pay 5cents for it. I usually wouldnt mind but the guy was super rude.

Selection and inventory is the highlight here. They have more examples of each region than most Manhattan stores. Ambience is not their thing, more of a warehouse vibe. Still, I get that kid in a candy store feeling here and had no problem finding nice bottles.

I have been going there for 2 years until yesterday. I brought a picture of the wine they recommended previously. As usual I walked up to one of the men there who advised me many times, but this time he rudely told me that they do not carry it. I insisted politely because I knew I was there here a few weeks ago.His colleague came, it was the one who recommended that wine in a first place, so here starts again the antagonizing, this time the first man speaking to his colleague as if I was not there. And as if he knew better that they do not carry it because he had been working there for so many years. Suddenly he brought us to an alley and here was the wine, without as much as an apology he told his colleague I leave you with that.I told the colleague that I did not appreciate this kind of behavior and it is not ok to treat their clients like that. Nicely he told me that he hopes the bottle will help ease that feel. After that I kind of forced myself to buy this bottle but I felt so bad about it. Maybe if I was not a woman, if I was not French and if I was as rude as the first seller he would have treated me with respect. The colleague was just clueless I think and a bit shocked that someone who has worked here longer than he (as I was told by the first man) could behave that way. I always recommended that place for the wide selection they carry, no more. I am not even sure I will step foot again.

Garnet Wines & Liquors was a big disappointment. They approved my first online order and took money, then left a message a couple of days later saying they canceled my order due to out-of-stock. When I called to give my credit card info for refund, they were not helpful at all to order my replacement. The person who talked on the phone had no clue to satisfy customers. He was even rude. My impression from in-store experience was also a kind of cold, unfriendly atmosphere around people running this store. I will never use this store again. Instead, I highly recommend 67 Wine cross the Central Park. Their customer service was excellent.

Garnet changed management a few years ago and since then it has been going steadily downhill. I returned some bottles because they werent drinkable, and handed them over to their driver as they asked me to, but somehow they disapeared and I never got credited. Another time the delivery guy broke 2 red wine bottles in my lobby and caused damage to our marble floors.

Best liquor store/ warehouse in NYC

Very impolite rude and having somebody follow you around the store watching every move is disgusting

Terrible customer service. Every time I walk in I am given a terrible attitude.

Freddy is a gentleman I use frequently hes courteous intelligent and gives great suggestions

I myself am a business owner with over 120 employees. The owners son who works behind the register is everything I pray that my kid wont turn into. Disgusting, arrogant, rude. Not only to me, but the way he spoke to a female worker in the place was absolutely horrifying. I spent big money in here, and most definitely will not be back.

The worst merchant/store I have ever interacted with in my life, no exaggeration. Theres a good chance they screw up your order, and after that they would not hesitate to fraudulently charge your card and even forge a receipt to show to the CC company (in my case anyway).

Super helpful if you reach the right staff, some look at you suspiciously or act like you are inconveniencing them

The best selection of wine in Manhattan, and the best prices too in my opinion. Champagne selection is HUGE and the Italian reds are what keeps me coming back. The website offers random additional sales and the store offers delivery in Manhattan for $2 fee.

So today I called today about buying a bottle of Hennessy master blender #4 which the man on the phone told me it was $95.49. Just like the website. When I got there ask for 3 bottles the guy who was helping me (skinny Indian looking man with glasses) ask if I wanna buy a fourth one for 15% off which I said no. When he Rang it up it came out to 311.47. he said that something was wrong the register. So a young lady rang me up and the total changed to 411.. I showed him that the website said 95.49 like he said over the phone and he said that was for the Hennessy master blender 3. And insist that I order online for a pick up. Never trusting this place ever. Pic would be posted of the price for the Hennessy

Absolutely, TERRIBLE customer service. There are two women who work here, who are respectful, but the men do not know how to speak to customers respectfully at all, especially women. My wifes assistant was calling to get information on a specific wine my wife wanted. I was sitting in the room during the call that was on the speaker. The, not so, gentleman was yelling at my wifes assistant even after she kindly asked him to please dont be impatient, I am trying to understand your site. He was belittling her and saying I dont know before she could even get her question out!This isnt the first time Ive heard of these boys disrespecting women...just the first time I have witnessed it. A friend of ours had called to ask for their buyers email address for their boss that makes wine and the boy was extremely disrespectful and hung up before she could even tell them who she was calling on their behalf.Our neighbor, who is quite well-known, had an issue where they did not even bother to deliver her wines for DAYS and she had to go pick them up herself even after paying. The manager didnt seem to care that she is a cancer patient and really shouldnt have been out, but since they wouldnt do a refund...she had no choice.THIS is why their ratings are so low on all of the review sites. I expected better, but since you cannot handle business properly, I will be sure to take our business elsewhere and notify others to do the same. Word to the not-so-wise, you never know with whom you are speaking too. That rude, arrogant boy just cost your business 11k in 10 minutes. (wife was putting together bags for the dinner and event during NYFW)

I really love the selection here as well as the prices. The staff is great and they are always helpful. I buy 7-10 cases of decent booze (Brunello, Champagne, Sancerre etc.) from here every year (both store/online). The only piece of advice that I would give anyone shopping at the brick and mortar store is to be mindful of your receipt at the register and keep the guy (skinny with glasses) of Indian/Pakistani descent honest. He plays games with pricing (e.g. case discounts etc.). A few times I have had to ask him for the receipt and caught him not adding in the advertised percentage discounts. I am not sure why he does this as it is just really small and petty. I dont think his motivation is greed (I may be wrong). I honestly think he just feeds his ego by doing it. He is a cheesy used car salesman.

Purchased a bottle as a surprise Christmas gift for my SIL who lives 3 blocks from them. They took the purchase, and never delivered bottle. Strange, they had no trouble processing payment. Continuing to make several attempts for a refund, while zero calls back. Absolutely ridiculous. Would NEVER recommend doing business with a company with such terrible customer service.

Probably the best selection on the UES. Specifically wide variety and best prices on brandies and fortified wines. Competitive with Astor Wines and Spirits on price and selection in most categories. A wonderful addition to the UES.

Good selection of wines n good price

Terrific selection of good wines. Cutting edge pricing. Get on their mailing list and monthly sales can get you 10% off. They claim their prices are discounted 20% already. Who knows?

Ive never had more appalling service and will never deal with Garnet again. Theyve lost a customer of many years patronage and Mr Navin Patel, the owner, doesnt give a hoot. Read on to learn this saga of woe -- and be warned: based on my experience, do NOT rely on Garnet for timely, reliable, customer-centric service. Go instead to Astor Wines, Sherry Lehman or other reputable stores.I wanted to order for delivery as a present for a dinner party to which Id been invited on the following day, Saturday, two bottles of good wine Id selected at Garnet. I called Garnet on Friday and spoke to Freddy to understand (a) if the wine was in stock, and (b) when I could expect it to be delivered (given the Covid delays being experienced). Freddy informed me that the wine was in stock and that if I placed the order at 3.30pm on Friday (which I did online), the order would be delivered most likely early afternoon Saturday but no later than early evening at 5pm. On this basis I placed the order and requested delivery no later than 5pm Saturday. The dinner party was called for 7.30pm. My credit card was charged.I called my host at 5pm and was concerned to hear that the wine had not arrived.I called Garnet and no one picked up. On the third attempt, I got through to Adam. He found the order and informed me that it had not been processed by the Packing/Delivery Dept and would NOT be delivered. He refused to have one of his staff deliver the wine by cab to compensate for the snafu. I sent an email requested a refund on my credit card.I then spent $20 in cabs to visit a wine store that had the wine and purchased it in person.Today, on Sunday, Freddy called to say he was sorry and to explain that it was not his fault. The Delivery/Packing dept was responsible for processing the order when they came in on Saturday morning and didnt do so. He offered for me to speak to Mr Patel who was in the store. Mr Patel refused to talk to me stating, according to Freddy, that there was nothing that could be done and that certainly no reimbursement for my cab fares was possible. I found this to be totally disrespectful and arrogant.This is not the way to provide top customer service. All I got was excuses, a fob off from the owner, Mr Patel, who appeared completely lacking in empathy or concern for his customers well being.I understand that the pandemic causes logistical problems and short-staffed situations. But then why not state on the website that normal service cannot be guaranteed? And why, in my call on Friday, was I given an assurance by Freddy that the order would certainly be delivered?Garnet does not deserve patronage and is resting on its prior laurels.UPDATE: After posting this review, I received a call from Mahir, one of the managers. He apologized and offered me a discount next time I order at Garnet. At least that’s acknowledging the service lapse, which is a good thing. Might give Garnet a chance to redeem themselves. 😉

I have been buying wines from Garnet Wines & Liquors for more years than I can count. (At least 30+ years.) Its a bit of a warehouse environment, but the prices have always been worth the effort. Today I went in looking to buy my usual $150-$200 worth of wines, but the staff was SO RUDE TO ME that I walked out without buying anything. I doubt Ill be going back here again. (Or if I do, it will only be in an emergency.)

I visited the shop today and it is definitely worth giving this business a visit. The shelves contain products you wont find in many of the stores in Manhattan. They deliver and ship to a lot of different states as well. Give them a call for deliveries, or visit their location by Hunter College and you will be pleased! #SupportLocalBusinesses

Wanted 450 for a bottle of michter’s 10 rye. Other stores have it for atleast 200 less

Buyer beware!!! The staff at Garnet Wines and Liquors are rude, lazy and scammers. They will charge your credit card and not ship your order or try to ring up different prices when youre in a rush at the store. Its happened to me and several of my friends that used to shop there. Were all done with this wine shop! Its more than just a simple mistake or coincidence because the lanky Indian kid with glasses tried to pull a fast one on all of us. Dont trust this business.

Worst liquor store. Rude help prices are inflated and they charge you more than you buy

This place is an institution and a must see for anyone coming to the City desiring a true New Yorker experience. More New Yorkers have passed through here than hopped a subway turnstile and if you know the stats on that-- its a lot.Weve all been there: not wanting to put the effort in to get into a nice hotspot but still looking for a good time? The solution: spend some time perusing the several, plentiful and stocked to the brim aisles at Garnet Wines & Liquors and once you figure out what to drink, figure out where the night will take you. At least that has been my game plan with some sweet and not so sweet acquaintances.Go check it out, be sure to check out the specials or ask one of the many locals employed here whats great during your visit. The range in price and variety is wide and varied so everyone can find something within their budget. They host a number of events and often have samples. The lines move quickly, even if they seem long. No complaints here.

Stumbled upon this store yesterday, good selection and most of the staff was nice, aside from the rudest, most obnoxious, wannabe-know-it-all teen who treated us like trash. I am surprised to see other users commenting on this same issue. Unbelievable how can they let people like him work at costumer service.

We had a pretty shocking experience with teenager son of owner. Staff member went to go find information for us. Took way longer then expected (8+ minutes) and we couldn’t find him so we asked front desk to let him know we had to run and thanks for the time. Teenage son told us to “show some respect and wait.” This was after a big purchase we made from the store. Seems he needs to learn to show respect to his customers. Aside from this young man, there was a great selection and good prices. Otherwise, staff was knowledgeable and kind. But not sure we’ll go back now. We were stunned.

A great variety of alcohol. Although price is good, I can get better prices on Queens.

Every wine I bought, which are no mote than 5 bottles in the spun of 2 or 3 years, were awful. Yesterday the wine I got a $50, tasted funny like each time before and I wasnt the only one who tried it and said that. There is something strange about that store, and also very rude! never coming back again.

Stay away from those thieves. I caught the Indian American kid in the act - charged me $43 for a $20 bottle major drama for money back once threat to report to my credit card the charge as THEFT which was what it was! Never going back there THIEVES!!

I have been shopping at Garnet for close to 30 years .service is fantastic ,the selection is beyond unbelievable ,the stuff is the sweetest The prices are the best , and more importantly very professional , I wouldn’t shop for wine or liquor anywhere else , if you get lucky enough to deal with mick that’s will be icing on the cakeNo wonder he has been there for 25 years .I love mick .I highly recommend shopping at Garnet .I always trust the recommendation and enjoy the experience and the stuff.Devora avikzer goltry .

Cold florescent lighting. Labeling of prices on bottom shelves impossible to read. Better layout of store would help. Great selection!

Horrible, I wont be coming back.

UPDATEING!Megh was very helpful in clearing up the matter so updating my review

Awesome gentleman in the morning!!! Always on time opening and Pleasant!!

Do not order online or by phone! It takes at least a week to get the delivery and it is next to impossible cancel the order and get your money back. No way to cancel orders online. Takes hours to reach someone on the phone, who can hardly understand English and usually hangs up. Horrible service. Even one star is too much for this store!

Pretty damn good selection of hard to find bourbons. Prices are both good and not depending on which you want. Unfortunately I was walking so didnt buy any

Excellent selection of wine and hard liquor, prices also competitive

Tuesday march 24the I entered the store. brought 4 bottles to the counter Before I could say anything I was told by a very abrupt work if you want a bag its $2.50 I said are you kidding im going to spend a lot of money and your going to charge me. he replayed and we also said we charge for paper bags. I m in the bridal Business and in the past I recommended them. Even though you can do better at Costco or down town on Broadway. Looked like the two owners were doing a bang up job on the phone so they didt care about my sale. Now they are over priced.Never again Lot of cheep quality.

The wines are good, and most of the staff is nice. I have been going to Garnett for a while, however do not think I will be continuing giving them by business. An incredibly obnoxious teenage boy, who is definitely a relative of the new owners, has single handedly ruined the experience of shopping there. He is so beyond rude and is not even old enough to drink yet acts like he is a connoisseur and doing you a favor. While I used to enjoy shopping here, and some of the people are definitely helpful and sweet, my advice is to take your business elsewhere.

We are long term customers and have had very good experiences up until recently. We had an outrageously rude staff member encounter; in fact one of the most egregious interactions Ive had with a retail outlet. We are regular customers of this wine shop and when I called to check on a delivery, the staff member began yelling at me, cutting me off and ended by saying drinking is not an essential activity, then hung up. Needless to say we will be taking our business elsewhere.

Ive shopped at this shop for years with the previous owner and now with the new owners. The new owners have expanded the excellent selection of wines at all price points. I seldom visit the store as their free (with a minimum purchase) delivery service is very fast and all of my deliveries have been accurately filled. Im very happy Garnet is in my neighborhood.

Inadequate, rude cashier included.

1st Time and already love Team Garnet Wines & Liquors!

Wide selection of wines & spirits, extremely knowledgeable, professional and great looking store, with super-fast delivery! They have been running since 1947! I have never seen a website with a *gigantic* collection of Bordeaux and Burgundys in the cosmos.

By far the largest selection and best prices in the area, combined with very friendly and knowledgeable staff. They also deliver same day.I dont know of anywhere else in the upper east side that comes close in terms of value.

The best wine store I found in NYC, and Ive been to dozens. I made it quite clear to the store worker and owner, as well. The variety of wines is way beyond the regular stores and you can find great affordable wineries like Roth from California and the better labels that most dont sell like Cabernet Napa Valley of Louis Martini.Also, the prices are very reasonable. I paid for these Californian wines less than I paid in California...Service was great, too, so the overall experience is excellent.

The staff is very friendly and helpful. Large selection.

Love this store. Prices Best. Staff helpful. Reccomend it to all

I live in the neighborhood and used to love this store. Not anymore. They are renovating and its the day before Thanksgiving so its chaotic as youd expect. Why they are renovating at this time is beyond my comprehension. I asked if someone could help me find kosher wine for my Thanksgiving dinner. After 2 people led me to the wrong locations and in view of wine bottles with no prices, I asked the cashier (nicely) for a knowledgeable salesperson. The gentleman who helped me, showed me a shelf 5 feet off the ground so I couldnt identify the wines. When I asked what he recommended, he retorted I dont drink kosher wines. Nobody drinks kosher wines! Who drinks this stuff? I exploded with this is New York and this is a wine store. Plenty of Jewish people--your customers-- in NY drink kosher wines! I then bought my wine in a very pleasant wine shop down the street. No more Garnet for me!

Terrible shop. The staff wouldnt help an old lady at the store. A teenager wo worked there just laughed. They also tried to overcharge me but luckily I noticed. Will never go back.

Long time ago this place was famous for low prices and great deals but not any more.

Under new management and the new shelving makes it a bit tight navigating but the service is great as well as the prices. I order on line often and the wine descriptions come w ratings which I appreciate. Free delivery in NYC over $40.

Although I live in one of Southern Californias premier wine growing regions I wanted to send a French Premier Cru Chardonnay to a friend in Manhattan. After visiting several NYC wine merchants online I found Garnets website to be the most user friendly and certainly the most informative. Now my problem was in having to choose from too many wonderful wines. Fortunately there was a phone number at the top of their website offering help.I was ready for a salesperson to attempt to up sale me into a more expensive product, and to make me feel ignorant in my knowledge of wine (which would not have been too difficult). Quite to the contrary, Ann picked up the telephone with a friendly voice, and with the patience of a saint he professionally not only educated me, but helped me select a perfect wine that I imagined would have been considerably more expensive.Thank you Megh, and thank you Garnet Wines & Liquors. I look forward to visiting your shop on my next trip home.

These guys know their wines, will recommend the right wine on what your taste us and not just trying to unload bottles. Trust me, this place is great value...

Ordered wine for holiday and spent over 2,000 dollars they charged my credit card and did not deliver !!When i called they said it will be ther by 5 pm.Called again after 5 pm they said they did not see the order ! Completely lost and unprofessional..would never order from this company again ...

Best price/value wine shop in NYC. They pack a tremendous variety of wines into a tight space. Knowledgeable team too.

Huge selection with competitive prices. However, after the new ownership took over, the staff knowledge is much lower, and construction has turned the store into a maze. But on balance, a good store, albeit more a warehouse then a boutique

The manager at Garnett’s personally took responsibility for my order after one of his staff members messed up the order. Thank you sir!

Normal prices, wide range of choices among lots of kinds of wines from all around the world

Cant beat these prices on wines. Great selection and wonderful customer service. Even though I have closer wine shops near me, I prefer to buy from Garnet.

The greatest wine store located at 69th & Lex. Huge selection of wines from all over at the most reasonable prices ever. On the top of that, just ask for more discount. You will see how easy it is to bargain over bargain at this place. You can walk in to store, pick your wine and get it delivered for free too. Wow these guys are amazing. I will give it 6 star if google would allow me to.

Garnet Wine & Liquor is Marvelous. No other wine store in New York City can bring you better service than them and their prices! Their wide selection of over 8,000 products! Are economical or top of the line wine and spirits prices or their endless knowledge & service of their products and how is made you will be amazed. I learn something new every time I go (btw I just can not express my feeling for the gentleman named Megh over there, he is a Wine Somali)! Not to mention; because of him I go home with something I love every time especially when its a gift for someone. Cases. Must go, just spectacular.And by the way, thanks to Megh for his wine recommendation; ask for him , for his help, I buy cases.

Worst front of the house customer service. New ownership (Mehir?) is awful. Go here to save a $, or if you have wine-searcher; but dont expect a good wine store with knowledge or delivery. Ive given up after 12 years. Sad, as long-time employees are great.

Very good selection but nasty guy behind counter. Always unpleasant and uncaring of your patronage. Ive been coming here for 15 years. Will not buy my stock here again.

Excellent selection of wines and liquors. Best in NY!

Teenage son was very rude to me. Will go somewhere else.

Great selection. Good prices.

Used to be better but still very good. The most thorough selection in town that I know of, and fairly inexpensive.

Solid wine shop. They deliver, great for last minute dinner and cocktail parties.

Spent the ENTIRE afternoon (it is now almost 7pm) waiting for an order placed via app--and its still not here. Staff is not organized, order tracking is abysmal. They have no idea if the order will be delivered or no. I wish I could give it ZERO stars. Waste of time and energy. Now I have to call my credit card company to do a charge back, still dont have the wine, and lost half of my Saturday. Great.

Erick was very knowledgeable and on the mark.

When I was doing singles events for Temple Emanuel this use to be the stop where we got our booze. A friendly staff that always knows just the right wine to recommend. This shop has a great selection from cheap to expensive, so depending on what you are looking for you there is plenty to choose from!

Great selection of not-so-common wines makes this a great UES wine-shop. The staff is very knowledgeable and always ready with a recommendation. They also carry a great selection of small/privately-owned vineyards.

Good selection of wine and single malt scotch. The staff are knowledgable and helped me found the wine that I was looking for.

Great prices and friendly, helpful, accommodating service.

Big. Have a variety of wine

In a word, terrible.I went here to get a particular bottle of sake called Perfect Snow that is meant to be served cold. The staff member I dealt with was not only unhelpful but rude. I happened to have a sore throat and asked if they had any pre-chilled bottles. After the guy rudely dissmissed my question, I overheard him talking to some other staff members saying I thought that was a woman (referring to my raspy, sore throat voice) and he asked if we had any pre-chilled sake. How dumb is that?!Luckily I was able to find a store close to my office that sells the same sake. And guess what, they keep some chilled. ;-)

Amazing selection at great prices.Better for liquor than for interesting wines, but you really can not beat the prices.

The store is wonderful, their prices are unbeatable. Love the discounts!

Very good prices and variety

This store this amazing! Their prices are unbeatable.

Best selection and prices for wines and liquors on the Upper East Side

Great selection of wines and spirits, staff not very knowledgeable.

Have shopped here for over 15 years. Polite staff but owners teenage son is unbelievably racist. He bumped into my wife with his cart and then a little later told her to Get a move on as she was browsing for wine in the aisle. He told us that he didnt have to be polite to us because we are ugly Indians! He screamed, Just look at how ugly this woman is! I dont have to respect her. The irony is that the owner, Mihir Patel, is Indian!

Was able to find a liquor that I wasnt able to get from several other liquor stores to find. They have a large selection and carry things that most others do not.

The owners’ son is extremely rude and very dishonest - he over charged me by eight dollars on three bottles of wine - at first he did not give me my reciept and when I demaded one another staff member gave it to me - when I got home i realized why he overcharged me - when I returned and complained - he threatened to call the police - I told him go ahead - he refused to give me my monies and ran into his office and shut the door. I will now challenge the bill with AmEx.

Great selection!

Get the app for extra discounts. Very nice and helpful people.

Ive been a customer for many years. Great service, knowledge staff and many good choices of wine and spirits.

Excellent wine shop. Recently changed ownership. Has a great selection.

One of the best wine & liquor store in Manhattan, lowest price liquor store in entire Manhattan and amazing service! Free delivery!