For someone like me, who loves to cook & bake, it is like being in a candy store...I always check out the latest & the sale items when I am in Columbus Circle...

Staff was incredibly helpful and friendly and not at all pushy or overbearing. I only went in because I had a gift card and happened to be passing by, but I will absolutely return on purpose. 😊

Had a simple question to ask and got nothing but rude eyerolls and responses from the manager and all behind the counter. Thanks for that!

Swetal is a knowledgeable, no pressure,sweetheart of a salesperson (which is just what you want when youre trying to pull everything together).

Great location, super crowded and as everywhere W.S. Has great collection!

One of the more spacious Williams Sonoma stores in the city. Store brand items, including small kitchen appliances, are overpriced and lacking one-year warranty, therefore not recommended.

Well organized store. I️ went to buy an all purpose pan as a gift. One salesperson was unfriendly and short with me but another was super helpful and kind. Try different people if you don’t get a good person straightaway. Hot chocolate samples were yummy.

I really love this place. My family and I have shopped here for decades, everything we need from beautiful dishware, pots & pans, silverware cutlery, cutting boards to chandeliers, also great bedding department with some furniture upstairs. Always excellent quality. I bought a WMF can opener here years ago that has lasted more than over 15 years also upgrading our espresso maker with a beautiful Saeco Gran Baristo Avanti with bluetooth settings. I will always shop here for household items that we need for our Manhattan apartment. Money is no object when it comes to this place. Also not to mention the staff is very nice and professional.

I placed an order through Williams Sonoma and I believe it mistakenly sent to the Columbus Circle location in NYC for pickup (I live in NJ) so I called them up and a woman named Joe helped me have a hassle free experience figuring out the situation. She really took the time to hear out my concerns and in a few minutes I was on my way! Customer service was amazing! Thank you so much!

If you like kitchen stuff thats the place to be

You’d think I’d get a bag big enough for my expensive purchase. The person with reddish brown hair running the line on Christmas Eve is a professional and very helpful. Otherwise skip and order from somewhere with more product variety

Patient service as I was shopping around, helpful staff, especially at the register!!

Good selection. Couldnt find what I needed. Sur la table was near by.

Open, not crowed. Helpful staff.

We had a fantastic shopping experience at William-Sonoma the day after New Years. We had a gift card from our wedding several years ago, and we went in not expecting much in the way of attention or service in Midtown Manhattan in the middle of COVID. But even tho we were just looking for a simple toaster, something certainly at the lower cost end of the luxory kitchenware they sell, we received the absolute BEST customer service weve had in ages! Renee greeted my husband Carlos the minute we walked in, and gave us first class, above-and-beyond assistance from that point until we had completed our purchase (which probably took us 30 minutes to make a decision) and said goodbye. I cant say whether Renee is emblematic of the standard of service at this location, or if we were just very lucky to get her, but thank you Renee, for giving us a wonderful start to the New Year!

WILLIAMS-SONOMA We Love Everything About You! HAPPY NEW YEAR!From: Jimmy and Waleena

Well-stocked and well displayed household items. A good selection of standard goods and hard-to-find items.

Great service, good selection and large shop. Love shopping there!

Features high quality cooking utensils. Prices are a little high.

I went to this store to get stuff for a cookie decorating party and found out they have nothing! What’s purpose behind this store existing if they don’t serve their main purpose?

Great location

Those kitchen sponges are the absolute best.

Expensive, but staff is helpful and the store is charming.

Very few articles on sales. Rest is top notch but expensive, yeah...

Really nice and the food samples are great for cooking ideas. You will benefit from coming here during the holidays since they dont really put big sales at this place. Always check online before going in as there have been price differences online vs the store

I received a Williams-Sonoma gift certificate for Christmas and stopped in this store to see if I could find something to spend it on. Unfortunately, I asked a sales associate named Liz a simple question. She was extremely rude and unpleasant.Went up to the second level where they have home furnishings. There were no customers there, however there was one homeless woman asleep in an expensive chair with her dog and a large bag full of her belongings. Needless to say, I won’t be back.

Great selection, beautiful store. The staff couldve been a little friendlier but I understand retail can be draining at times.

I love this place. But only to look around.The prices are sky-high and you can find the same, or similar, products much cheaper in other storesThe staff is really nice and helpful. Just for example - I needed to but the C4C flour (its the same price everywhere) and I knew that they have it. Unfortunately they ran out of it, but the nice lady in the front helped me to find it in another store in the mall. She was so nice that every time I go there I remember her help.

This is a very organized and good-looking store to shop for fancy kitchen items. They offer a large variety of utensils with good quality.They also host cooking courses (paid and free ones). I attended a Free Technique Class on a Sunday morning about Fall Baking. They were careful enough to have nice handouts with the recipes for everyone and to offer a free tasting of what they were teaching you to make. It was a fairly elaborated recipe for a beginner like myself, mainly because of the utensils used which I dont have at home (nice excuse to be eager to buy them at the store).

I get goosebumps looking around the store. I have no idea what most of the products do, but they are fun to look at. If only I could cook! Well, they have demonstrations to teach you and best of all you can taste the end product.Its a like trick or treat in here for me. Each display is like -what does this do?than there are treats like bread to taste oils. You cant resist bringing at least one bottle home. Going around the store are gadgets that make my head shake. Like how did I ever live without one of THOSE! ok....so I walk out with this silver tea ball holder. Its cute and one day I hope to use it. Tea Party anyone?

The quality is for beginners as well a seasoned cooks and some chefs ( they occasionally need something a little special). Because the quality is remains to be unmatched.The appeal is like walking into small boutiques under one roof.The service can run from A to B. The B is given for some sales associates who can be somewhat snobbish. If this occurs bring it to their attention gently but professionally

I like their support for my shopping. Unfortunately, they dont have my request. However, just looking at the display is beautiful and neat.I prefer to go to a bigger store somewhere more in NJ.

This store does look and feel upscale, even from the outside, but the prices are not as intimidating or prohibitive as one might expect. And they do have some specialty items that I have trouble finding online or at those large home improvement chains. Its not my usual go-to, but everytime I swing by, theres good finds to be had.

High end shopping experience. Some prices are competitive. Service is excellent and they also provide outstanding after sale service! For the Martha Stewart / Gordon Ramsey in all of us!

Pretty store. I love their kitchen soaps. Gardenia is my favorite.

This is probably the biggest location in a central area with trains nearby. The staff at this location are extremely helpful and knowledgeable. I frequent this place often with my GF on the way home from work. Its never too crowded and has all the items were looking for. Avoid their online store if you can, just visit the shop and youll be more than happy.

Great store to go shopping. They offer hard to find items. Gourmet items for the kitchen and cooking, plates, and more. Great place to shop. Price varies. Large range. The staff is extremely friendly and helpful.

Great gift giving store for people you know moving or love home stuff. I always come here to get my mom and sisters presents. Its a little pricy, but the products are worth spending the extra money. Neat, organized, great employees, and relaxing.

Classy kitchen products, a little on the high side on some items. Spotless, great presentation.

Always visit this branch when in Manhattan to get the tools for my kitchen! Staff very prompt, great service and of course beautiful display!

Recently my fiancée and I traveled to NY to register for our wedding and this flagship William-Sonoma was the second location we visited. We had a fantastic experience here as we were invited into the store before it opened to have a light breakfast and get vital information about each category of product that we may want to register for (and the differences between items). Our contact, James, was so awesome! He spent 90 minutes with us and a few other couples going around the store, explaining things and answering questions before letting us go off on our own. The whole Store is yours for registering is great and anyone getting married should register here and experience it!

I would like to say thank you to the employee that thought I was her other customer. Of course it’s not a coincidence that the store had a lot of other Asian customers! When I told her that I didn’t talk to her, she walked away saying “no need to be rude about it.” Well, I really needed that reminder that I was the rude one. Thanks for the lesson to never visit this store again!

They have great quality products that worth the money. I love the cooking classes on the weekends. They give a lot of tips and you can ask questions. great place to find gifts for mom.

Love the kitchen gadgets. Helpful floor staff.

Love it, the perfect place for food lovers like me

Super slow service, not particularly helpful or polite. Overpriced / expensive. Out of stock on an item that showed in stock when checking online. Instore prices dont match online ones, make sure to price match! Gift wrap is also v. slow and disappointing in appearance not worth the wait. But its dog friendly, only bonus.

This place is heavenly for a foodie. More spoons, knives and cutting boards than most any kitchen should have. Great cookbook selection. Lots of fun.

My fiancée and I are from out of state and came into town for a romantic weekend to register at the big nyc department stores for fun. I had contacted this store in advance as they are the flagship store and was pleased to learn they do something special for wedding registering called “the store is yours” where they invite you in an hour or so before the store opens for a private tour for tips on registering and a free light breakfast. James was our host and he was sooo awesome! He was so knowledgeable and enthusiastic about everything! He made registering so fun and easy! The selection is huge in the store and organized very well. I highly recommend it to couples looking to register! :)

We walked in and had a question. A big burly man was supposedly the greeter but he was chatting away on the phone with his friend. We waited patiently for him to finish. After a few mins he got annoyed and turned to us and asked yes what do you want?. We asked our question and he curtly said no and rudely turned away to continue his conversation. I was left speechless and walked out. This is how you slowly chip away your brands reputation. Luckily for discerning shoppers Sur la table and Pottery Barn are within two blocks.

Extremely helpful when I visoted for refund or replacement for couple of hundo appliance I purchased online. Great display!

Havent visited in years. They do still sell white dishes, unfussy glassware and pop-up sponges. If you require a $650 limited-edition designer toaster and an embarrassing clutter of other bling, this is also the place.

I had a great experience in this store. I am gluten free and recently found out that Williams - Sonoma carries gluten free products: cupcake mix, pizza crust flour, and baking flour. Although it is somewhat expensive, Im sure it will be delicious. The customer service was great. They helped me find all the gluten free products I was looking for. The store was also giving out free Illy coffee (that was delicious!). Store was decorated beautifully!

I love it

Tasteful housewares elegantly presented. Staff is helpful, eager to please.

William Sonoma has a great selection of high quality and specialty items, but youll have to endure snooty and sometimes unhelpful staff. If they had friendly staff, Id certainly shop here more often. Its usually my last resort when Sur la Table (which is just around the corner) doesnt have what Im looking for.

Nice kitchen store

My favorite place to purchase house/cooking goods. The staff on 18th Street is knowledgeable and friendly.

Whats not to love? This is high - bf cool waste and lots of samples and just a cool place to get lost in your head/imagine.

Has most everything a kitchen needs. If you cant find it, you dont need it.They have a knife sharpening service. $5 per knife. They of course use a machine but I personally do not have the time or patience to hand sharpen on whetstones every single knife I have. My wustof knives just got back from their first service. A straight sharpened edge. I figure somewhere around a 1000 to 1500 grit finish on these knives. Not a refined polish like a mirror but they cut well. I am just used to finishing my knives on 8000 or higher whetstones so I guess I am spoiled.If you have asian knives (shun or global etc) this location will not sharpen them. The WS down in Chelsea will. Again to a course edge. Dont expect a hand finished mirror for 5 bucks.You want an expensive and hand done sharpening service, go to Korin downtown.Also a hugr fan of the Calphalib elite series non stick pans. I use the 10 fry pan at least 3 times a week and after 4 years...its finally sticking a little. Easier and cheaper just to buy a new one (vs shipping it back to calphalon for warranty service.)

Beautiful store.

Very nice place to shop for kitchen or bathroom presents for yourself or someone else.

I just Love this store, Quality merchandise, the Best!!!

As per usual, williams-sonoma is expensive. However, they also have a great selection of specialty foods and food products. This is my favorite location. Its convenient and has great service from the staff.

The associates here are super helpful and know their stuff. Ill be back soon!

CURLY HAIR GIRL-was ruined my experience at Williams-Sonoma. I don know why some of staff placed linen stuff before I check out but, Cashier miss calculated. So I said its not my stuff and she said Why you bring her to get this items.SHE IS TOTALLY CRAZY AND RUDE.I do not say anyting to bring linen stuff to anybody. Before she saying that she must check the situation.Also, She amost throw my glasses after check out.I hope she realized someday she is rude person I ever met.

This Williams-Sonoma store stands out from their other locations thanks to an incredibly knowledgeable staff and a continuous stream of top-notch culinary events. Unlike many other locations, this one also has a second floor which features a very nice Williams-Sonoma Home store. That part of the store features furniture and accessories for the home.

Its Williams-Sonoma. Its dangerous to walk through, not cheap and has everything you want & everything you didnt know you wanted for your home all in one.

Very nice product help and support, extremely rude and curt cashier.

To may things not enough room in my place Check out the new Dolce and Gabbana kitchen accessories beautiful and pricey.

One of the bigger W-S stores that Ive ever visited. Very clean, and the staff were very helpful! Greaat selection of spices and cookbooks, which was very much appreciated! Went at the right time, got a free sample of food!

I just love this place. A baker’s dream.

1 hour ago I both 800 dol there , and the manager was so impolite and rude really only I both because the sail woman Ivana was very kind, to have manager like this really is the end for a company....im not coming back !!

All you might need for your kitchen and all of the highest quality

Large store. Super friendly service. I highly recommend this store!!!

Beautiful and useful cook wear.

This location has a great staff and fantastic selection.

Love all the beautiful items in their store

Love this Williams-Sonoma. Its spacious, filled with lovely overpriced cooking goodies. They leave you alone if you wish, but if you want, you can get demos.

Good quality stuff. Fairly reasonable priced.

Hevra was really helpful and patience

Great Williams Sonoma location. Has some higher end stuff you dont usually see at other locations..

A downhill experience since the death of Chuck Williams. A store filled with esoteric items, but lacking basics like parchment paper.

Looking for quality and service...you found it !

Nice store... Useful stuff

Came here with my then-fiance to complete our wedding registry, and they rolled out the red carpet. Prior to opening on a weekend day, they will allow couples in by appointment, cook you a delicious free breakfast (while appropriately demo-ing different products), and then give you the scanning gun to go wild in the store. We dominated...and learned more than we every thought about the engineering behind specific kinds of cookware. Seriously, I could listen to the salesman James talk for hours...it was like listening to HGTV. Thanks, buddy!Aside from consistently being the kitchen outfitting expert, Williams-Sonoma clearly cares about its customers -- my wife and I are fans for life. Now if only we could move into an apartment/house big enough to store all of our cool gadgets...

Grand Cuisine Mecca. What separates Williams-Sonoma is their expertise culinary knowledge. Theres no less than 5 people with culinary degrees on the floor at any given time. The quality of products Williams-Sonoma carries is exceptional and so is customer service (happiness is their objective). This Williams-Sonoma is offers free technique classes on Sundays, cooking classes, cook book classes with signed copies of cook books and personal lessons. This flagship store is top of the line. I highly recommend Williams-Sonoma!

Nice store, but after all its all about branding

Dishonest associates. I bought a le creuset item on clearance. I paid for the item and asked them to put it on hold to pick up later. When I came back to pick it up the item it was different from what I purchased.

Great place to shop for kitchen and dining room

If you want to purchase cookware this is the place to go. They have the best quality and fantastic service.

The prices here can be ridiculous, but I love wandering around here. Love the mixes and specialty baking items, and they always have a great selection of cookbooks.

I bought a Vitamix blender here and I love it!

Love it, great stuff for the kitchen and home.

Its fun just to walk around and see the incredibly expensive kitchenware. If I was rich Id buy it all.

The best kitchen store EVER

Bad service,the curly hair cashier’s bad attitude ruined my experience shopping at this Williams-Sonoma location right before 1pm

Very pricey.

Great location, helpful staff.

Great store and friendly staff.

Always fabulous in every way.