Read the reviews besides just mine. You will then see that Shunita(the pharmacist) is the problem! Shes extremely rude and cvs should really consider getting rid of her and putting someone else in her position. Anyone will be better than her!

This store and pharmacy has the most nastiest and rude attitudes Ive ever seen in my life. They all need to be fired!! They let you stand in line and dont acknowledge you. This store is a shameful! If I could Id give them zero stars. Especially the pharmacy!!!!

Not the friendliest CVS I’ve been to. They usually have most of the items in stock. The cashiers are either a hit or a miss. They also have Minute Clinic at this location. Also has a drive through pharmacy which is convenient.

Called to find out why the medication I didn’t need was refilled but the one submitted by my physician wasn’t, I was informed that the prescription was on file but I had to call to say I wanted it filled. This was different than it was for the past few years. The woman informed me that the process changed. How was I supposed to know that? I’d be more understanding but the complete rudeness from the moment the call was picked up tells me they don’t care. Maybe they are too busy; I’ll help them by transferring my business to another pharmacy.

The pharmacy can work on their customer service

The guy you have in the covid testing is amazing. What a great person to have interacting with people going thru some stuff 🥰

In the middle of a blizzard with road conditions extremely dangerous, I drove to get a covid test. It took me 40 minutes for a normal 10 minute drive being extra careful with a newborn.CVS called me three times while I was driving and could not take call due to conditions. When I finally picked up, I received an attitude unlike any I’d expect given the conditions asking me where I was.When I mentioned I was 2-3 minutes away but it was slow going I was told that they may not give me a test.I finally did arrive 5 minutes past my time and that’s not a lie. There was no one else there to get a test and it had just snowed 8-10 inches.I was told that I missed my time and would not be receiving a test.I was 5 minutes late, in a blizzard, with a newborn in tow and the two workers had the compassion of the gestapo. When I explained my situation they said sorry it’s policy but you can come back in a couple hours (it’s snowing a blizzard).I will never shop at this company again and cannot believe the neglect for the conditions this company exhibitedThe two workers said it was “policy” that if late you can’t get a test and I get that during normal circumstances but in the middle of a blizzard I thought some decency would be allotted.It was not and in fact the workers appeared to get joy out of denying me.Avoid this store and company. I will never step foot in another of these stores and promise not a cent of my money will ever go here.Go Walgreens!

We Tried to get into the store at 3:55 PM and we were DENIED entry. No reason given nor posted. We ended up going to CVS at Rt. 59 & Aurora road 10 min later. They welcomed us in.

I made the mistake of transferring my prescriptions here when I moved. I still havent received them all yet and am on perpetual hold and then get disconnected when I try to talk to someone. Its actually absurd at this point. Its worth driving out of my way to stay where I was...is anyone interested in hearing what the hold loop recording is? It is an earworm that wont go away now. Shimita in the pharmacy is very rude. Also note that apparently there is no accountability for people that take your calls and tell you that prescriptions will be filled so be prepared for that so when they are not filled, its no ones fault. I hope the pharmacy supervisor, Lauren Hook is a patient person, she must get a lot of complaints.

I have now been on hold for 36 minutes trying to reach a live person to talk to! ABSOLUTELY HORRIBLE!Do NOT call or go here if you need immediate help or service! These people are no help in store, and trying to get through by phone is impossible!I had surgery the 9th and needed to find out about a product that is supposed to help with aftercare. Well, I have now spent 40 minutes on hold, with no live/real person picking up.Someone finally did pick up after nearly 45 minutes, was extremely rude and unhelpful. I explained multiple times that both the CVS website and the app were not working for me, that I have had surgery and am unable to drive and needed an otc cream (recticare) that I had been told would help to relieve the topical pain from the surgery. They refused to help, demanding that I use the app or website, even after I explained multiple times that neither are working for me!HORRIBLE!

Typical CVS - has everything you need. Staff is very friendly.

I was annoyed that even after asking the pharmacist insisted that my insurance wouldnt cover a generic prescription. Went home and checked myself and it would have been covered. A costly mistake listening to them. Usually this is my favorite pharmacy, but Im not sure I will be back.

Russell, the pharmacy technician was wonderful!!! Helped us immensely and got our rx price lowered!Every other employee in the pharmacy is absolutely rude and hangs up on people mid phone call.

It’s funny seeing all these negative comments 😅! It’s a CVS! Has a pharmacy and a drive thru. Cashiers are annoying but it’s CVS not Chic-fil-a! Save location. Never crowded. Covid friendly!

The pharmacy staff service is very poor. White young man. Every time I asked him a question, he was impatient. I have never seen such a poor service. Even if you are going to get out work soon, you must patiently answer customer questions. And he said The next day will send me a text message about My prescription drug is ready but I get nothing the next day. They don’t care customers That ’s how you treat customers. Don’t come here and spend money go elsewhere. Walgreens more better

I actually found them to be the nicest people at the pharmacy and very professional They do everything to help you in any way they can

The dumb lady at the Covid site is rude as hell. Go elsewhere. Unacceptable.

Absolutely horrible. Pharmacy staff is unbelievably rude. Was on hold for 10 mins, a female answered the phone and went to check stock, 20 mins later a gentleman answered and asked what I wanted. I told him Ive been hold for over 20 mins for someone to check stock, and he said hold on, I asked please dont put me on a 20 min hold, and he replied maybe I will. Gentleman came back 10 mins later, stated in stock and hung up. Absolutely horrible. Gentlemans name was Dehruz. If he hates his job that much, he should find a new one.

Horrible place. The staff is incredibly rude. They all need to be fired and hire new people.

Worst customer service ever this is the eighth time that I come to pick up my medication from here and there so slow I’m literally an hour and a half in line very understaffed not professional will be switching my pharmacy

The woman at the optical center fixed my nose pads without complaint, despite the fact that my glasses are wonky and it took 20 minutes to find a way to fix them. She was so nice about it, and I really appreciate it.

The pharmacy staff told me that they would try to send a transfer through the same day. I called back to cancel the transfer because I decided that I would pay out of pocket instead because I needed it right away. The pharmacist kept talking over me and then preceded to tell me that they were not putting the transfer through anyway. The pharmacist then hung up on me. It would have been nice to have gotten a phone call saying that they were not going to put the transfer through. If I would not of called I would still be waiting for a text from them saying that my script was filled.

The Pharmacy Techs are super nice and very pleasant; they have manners. The Pharmacist, however, is possibly the RUDEST and most unpleasant person Ive ever met in my whole life. She snapped at me for absolutely no reason when I very politely asked her a question, proceeded to berate me when I asked her why she was being rude, and quite frankly shouldnt be working with people if thats how she thinks its okay to speak to others. When I told the manager, he didnt even seem to care, and certainly didnt do much of anything about it. This CVS just lost my business; dont make the same mistake I did in spending your money at a store where certain staff are rude and the manager lets them get away with it.

The minute clinic Health Professionals are wonderful. They will always treat you as a person, and not just as a patient to get in and out of the room as soon as possible.

The pharmacy staff is phenomenal. My prescriptions are always ready ahead of schedule. If I ever run into any issues the technicians and pharmacists are always very helpful. The management is great.

I finally switched from this CVS after many years of frustrations and am so happy I did. The store itself is fine enough but the pharmacy always has issues as others have mentioned. The prescriptions either get lost or take double or triple the time than quoted. The staff is always impatient and does not care.

I called the pharmacy to try and get a prescription transferred. Apparently I called the wrong line, and when I asked how to call the correct one, I was hung up on. Terrible service.

Nice and quiet store with good customer services.

Came to pick up my son’s prescription. I had a coupon in my phone and wanted to use it. Young gentlemen who was taking care of my payment told me that he can’t process my discount because they have a lot of customers and if I want to use the discount I have to wait until they take care of other customers!! I’ve never heard of this before!! I am a customer too and was waiting for my turn and wanted to use my phone coupon, but had to pay full price because other customers were more important and in order to use my coupon I had to wait for them to be taken care of first. There were two other associates working and no one offered to help. I should have call manager, but I was shocked and just left. Terrible customer service!! I will complain to store manager!

I love this CVS! I wanted to let those who commented about the hours that when it says Thank you for calling your 24 hour CVS... it means the STORE is 24 hours... not the pharmacy. Everyone there is very friendly and helpful.

Rudest pharmacy employees I have ever encountered. I came in today because I was having bad symptoms and was told I needed to know my blood pressure and they were the nearest place I could get that done ( I had to leave work to go here) and I was told I could speak to a doctor/pharmacist there and they could help me and figure out whats wrong. I walk up to the consultation counter of the pharmacy/clinic visibly shaking and wait about 10 minutes before I am even acknowledged (there were only 2 other people and they were in a different part of the counter) . The 3 women behind the counter (only one of them was helping the other 2 customers) are just staring at me and keep trying to not look at me. After about 10 minutes one of them yells from far away and says you need something? In such a rude voice. I had trouble speaking because of the condition I was in and you could tell I had trouble breathing but I told her I think I need my blood pressure taken and she points to the machine then goes back to ignoring me. I take my blood pressure and it says I have stage 2 hypertension (Im a 21 year old woman, this is not normal) I walk back up to the counter to get further assistance because my blood pressure has never been that high and I didnt know what to do. They continue to ignore me for another 10 minutes until the same woman yells again from the back of the counter you need something else?!?! In the same rude voice and sighs (she still has never even came up to the counter to talk to me face to face, she just kept yelling from where she was standing). I told her my blood pressure and said I didnt know what that means and what I should do and she said I was fine and went back to ignoring me... i stood there still shaking and shocked and walked out of the store... nobody cared I needed medical assistance. Never going there for ANYTHING ever again.

I went to the minute clinic looking for a chicken pox vaccine. Even though I registered online, there was still a lengthy wait. I found out they dont do the vaccine there since it needs refrigeration, and I was referred to an immediate care in the area. The address I was given for the office was incorrect, and once I found the correct location, the office would not do the vaccination since I am over 18. Definitely avoid this CVS location if you care about your health.

Do not go here! Idiots work there. They lose prescriptions! I’m never going there again! Walgreens is the only place to go. I just needed these and the pharmacist don’t even have that.

Best pharmacy staff. I have been getting my rx’s here for years. They always go above and beyond for me. I won’t go anywhere else for my prescriptions. Not to mention how helpful they are with all my other concerns as well, this is my go to always.

This location has the worse pharmacy costumer service.not very professional people. very BAD!!!!!!

Very nicely remodeled. Friendly and helpful cashier .

This CVS on Ogden Avenue provides great service, they always have enough personnel staffed and the experience you get in the Pharmacy is exceptional. Definitely 5 Stars

Best pharmacy experience ever!The pharmacy manager is great and very caring!

Always friendly and ready to help and always open :)

Amazing experience! Service is quick and really responsive

Amy needs better hygiene and customer service.

Don’t call close to when they are closing. They will pick up the phone and hang up immediately on you. Happened several times to me

Contractors always shut the drive through down during the worst hours

The pharmacy staff goes over and above what is expected of them when helping customers reach out to their Caregivers for information.

Friendly pharmacy staff. Sometimes places fluctuate and hours have to change to accommodate their staff. Deal with it people.

Best pharmacy eva

Whelp its not 24 hours........ Welcome to your cvs 24 hour pharmacy. We are currently closed....

Pharmacy isnt open 24 hours dont let them lie to you

Great and helpful staff

Open late