Well. In here early.... but dosnt look so hopeful. Will update. UpdateOnly take you on app. Set for 10 hours having to move around for all the locals. Will not go back...

Fully stocked store. Very helpful staff and gets your parts within couple hours if not available in store. They have all off end hoses and fittings for vacuum lines and fuel lines.

Came in to return an item I ended up not needing (my receipt was faded out due to getting wet from the rain we had a few days ago which I had accidentally left on the trunk of my vehicle when working on problem we were experiencing). Ivy was still able to return the item and issue a refund. She was very polite :) Thank you thank you thank you

This place is #1 for customer service!!!! I dealt with Ivy and she was simply amazing!!!! She answered all my questions and very knowledgeable. She goes beyond to help get what you need. Thank you Ivy a bunch....you are definitely an asset!!!!!

They tend to have lower prices than competitors, and the biggest and most varied inventory. Our family often goes to NAPA when parts at other stores are too expensive or out of stock, and they always come through.

Had what no one else had in stock. Guys were helpful and friendly. Will go back again

Horrible customer service, we went in wanting an exchange but forgot receipt. Gerald immediately rolled his eyes and had this attitude towards us, he didn’t even try to ask for our information he just said “Without a receipt I can’t do anything”. We gave him our phone number and apparently it didn’t show up, we tried calling the other Napa place for some help, he instead started to ignore us and give us these stares. We ended up asking another girl to help us, all she did was say the same thing and that if something wasn’t working for us it was our fault and not the product, that she was sure our car was the problem. She said she just needed to finish helping someone else and then she could come to us, but she disappeared and never came back out. We ended up leaving really upset, we went home got the receipt came back and that’s when Chris saved the day. He worked with us, helped and explained everything, he never once gave us attitude and instead agreed with us that with our phone number he found our information right away. He himself couldn’t explain why the first two people had such a big issue with us if all they need was our phone number. Funny thing was that Gerald was still there and he was the most nicest and patient guy with 3 other people he helped but for some reason when he helped us he looked like he was forced to help us. In the end Chris is the guy to go to, if I go back I will only go back to him and no one else.

Customer service for online orders is horrible. Everytime I call their phone system has some weird pulsing background noise. one time a baby crying, I have called 4 times trying to get my return credit and I can barely understand the service reps. I UPSd the parts back and 3 weeks later they dont know how to credit me, even though UPS sent me a receipt that they were received. They keep saying they need a few more days. this is really unacceptable.Followup: I called 4 more times and they finally credited me.

Very slow to send parts from the warehouse. Waited over 35 minutes for a crank sensor.

The people here really do have the knowledge to help you out. Great staff and great parts!

Fast knowledgeable service.

Really appreciate Larrys kindness to my dad who had wandered into this store a little lost today. He expressed genuine concern, which came thru even on the phone when he called to tell me my dad was there. Larry even gave him a cold ice tea and refused to accept money for it. Thank you sir, youre good people.

Ron in the heavy duty parts room is GREAT !!!!Always finds a solution

Helped me in a time no one would, we appreciate you! thank you again from A & J in holland

Some employees are rude and some of them seemed a bit sexist, talking down to female customers.

Always have what I need. Help me with advice on finding parts and tools for an uncommon car that I maintain if I go when they are less crowded.

Everything automotive, good prices, knowledgeable staff.

Busy only 1 person to help 6ppl but was professional

Ive been having problems with the heater on my 08 Jeep Liberty for years. Back flushing the heater core would help for a few weeks and then little to no heat. I saw online that some people are installing COOLANT FILTERS on the heater hose line, before the water enters the heater core. Purpose being to filter out the engine or coolant crud so the heater core stays clear. MANY THANKS to RONNIE at NAPA for helping me pick the right (non factory) parts. His product knowledge and customer service is amazing. Thanks NAPA - Ronnie.

Good experience in general and friendly Personnel help me pick out the parts that I want it

Great help. Have a return program if needed.

Good place to get parts and friendly people

Very helpful employees at this location. Went in for a thermostat and gasket for my wife’s car. Their system didn’t have an officially listed gasket for her model but they were knowledgeable and were able to find one from a similar model and engine. It works perfectly and I appreciate the good service.

Service was excellent for

I drive 30 miles to go to the Napa. Wouldnt go any place else. Always have what I need! Most knowledgeable people in the industry.

We need some help with your BNW the assistant manager came out and help us car window did not go up or down but we went to auto zone first they did not do anything and told us they cant help us out that why we went to NAPA auto parts and now that why they will get all of my business people should try to help people when we need it thank you very much to all employees at NAPA auto parts in Naperville

Always have what I want and its quality!

Tried twice unsuccessfully to use a NAPA gift card they had issued at that location. They verified through corporate via phone that the card had a large positive balance on it, but couldnt get it to actually work. STAY AWAY FROM THEIR TERRIBLE GIFT CARD PROGRAM! I wasted hours of my time while they scratched their heads. Crazy stuff.

Had the most Helpful and pleasant experience Today at Napa...THANKYOU Eric...went to the right place!!! OUR heater is working....:):)

Very helpful Knew what they were talking about

I purchase all of my Acura brake parts and I get excellent I use out of them two to three years before changing brakes again

Great staff very knowledgeable very polite. Will go there again!!!!!

Very good service got the right part! Very nice and quick.

OEM parts for your vehicle at reasonable prices. Registration for 10% off sales and specials. Have your VIN ready for an exact match parts. Clerks are helpful.

I have been a customer for years here. Since its a warehouse, they pretty much have what I need in stock. I call in my order, and pick it up after work. )

Would put 0 stars but not an option, never went and never will. I was making a left into the busy intersection right in front of NAPA and a NAPA car pulls up behind me and honked at me when i didn’t feel safe to go. And then ironically another NAPA car was making a left turn in and the NAPA car behind me honked at me, clearly wanted me to turn into your NAPA car and cause an accident. Teach your workers patience and the rules of the road. I don’t care if they were in a rush, i’d like to not have to feel pressured to go and get in a car accident. Hope that driver doesn’t get in a car accident because he doesn’t know the rules of the road lol.

I like stopping at the warehouse location, which is what this is. The odds of them NOT having a part you need is slim, which makes this a one stop shopping experience in most cases. The staff is friendly and knowledgeable, and ensure youve considered fixing or replacing things youre going to be taking apart to get to another problem. If I hadnt found the one thing they were out of stock on, this would be 5 stars.

John Walker is a bad Manager didn’t price match lost my service

No Auto Parts Available. Naperville Distribution Center cant get an order correct for something as simple as windshield wiper blades. The send the mistaken order to the wrong branch. Then the branch substitutes something that wont fit. So NAPA truly does stand for No Auto Parts Available. Better yet the branch guy tells me when I inform him that what they sold me doesnt fit, that I should get things like wipers from the Dealer. RIght. What are we supposed to buy from NAPA? Car wax? At least that will fit.

This place is a storefront attached to a distribution warehouse, so they pretty much have everything you can imagine in stock. The prices are fantastic but what I really appreciate is that the people who work there are knowledgeable and willing to help, not trying to sell things you may not need.

Always great customer service. They have almost anything u need and if they dont they will order it next day for you. Napa know how!!

Papa John is a very knowledgeable and great. Sales person. Hes always smiling

The best place for parts, and they always have what ever car part I need in stock

First time here and I’m very disappointed of how bad service and the very little knowledge staff has. I needed brakes for my 2003 Dodge Ram and they gave me the incorrect ones.

Great Auto parts store !

Napa sells good quality products for yoyr automotive needs

After finding out that the fan blower resistor was rusted out for our 11 year old car, we were able to reserve a new one online overnight (which also meant we got a 10 percent discount) and pick it up the next day. The price was right and Im sure if this place doesnt have the part you need, you might never find it. It has a massive distribution center.

Need new and better training on different ethics when serving any customer that want to pay for any product. Not ignoring or being pretentious as if not deserving and the person is a ghost. 5 times is a charm, wont go back..... The 6th attempt is not worth My Dollar.....(Naperville Illinois store)

Love Napa! You may pay a little more but, like many things, you get what you pay for. Id rather pay a little more for higher quality.

NAPA has all the stuff you need to get the job done with reasonable prices. Staff here are also friendly and helpful.

Nice place

Always have what I need. Help me with advice on finding parts and tools for an uncommon car that I maintain if I go when they are less crowded.

They helped me find what I needed at a decent price!

No complaints. Helpful staff

The best parts store in the naperville/aurora area. Always have what I need and always someone who knows what theyre doing at the counter.

Bob, the salesperson was very helpful in find the right parts I needed and provided excellent service!

I deliver NAPAS STOCK to their receiving warehouse. The night Managers were helpful and parked me at the receiving doors, so I can deliver NAPA PRODUCTS early to help their customers. Glad to be of service!Roberto Burris, Eliason Ranch Trucking, Truck #54

Great staff. Always have what I need.

Quality parts but if the parts you need is not in the computer you might be better off taking a catalog off of their hands and finding the part yourself at least I have found it myself a few times just gotta be nice enough so they let you touch their precious books.

Conveniently located and prices are great. Also staff is helpful and friendly.

They had what I wanted in stock and the price was comparable. but service was only okay and I did not feel like a valued customer.

The NAPA web site lists parts as in stock at the store that are not. Was a wasted trip. Shame on me for believing the internet.

Best parts store in south elgin... staff is great

Had to paint an OEM part for my car. Was referred to NAPA by the Dealer. Tried to get the part but was told it couldnt ship separately because paint is a chemical. Thus, it would have to be combined with other items and take 3-4 weeks and cost $25. Just wanted a small can of spray paint. Searched on-line and found it at Amazon for $9. Amazon will deliver in three days. Love Amazon.

Professional crew new what theyre talking about good prices

Am thankful to the staff here whogave me the right guidanceto get my license plate fixed at a body shop. It was completely rusted and trying to remove it works have damaged the fixture.

Delivered here in the a.m. do not arrive too early. There is a big cul de sac just past the place where a big truck can park/turn around

Clean and well organized, knowledgeable employees, good parts, fair prices.

Needed a part for my semi Dealt with Ronnie had me rolling in 10 minutes

I almost always look here first,counter assistant very helpful

Lots of tools and fluids. Great for all your Napa needs.

Good parts store, the people are pleasant, professional and helpful.

Ronny Reece is the best there hes the man to go too

Great place. They helped me find the parts I needed.

Best place to buy quality parts!

Drove 45 minutes to get there, called before i had left for brake pads. The person i spoke to confirmed the brake pads and part number. Showed up and said he didnt have them and he doesnt know who reocmmended this store.

Everything you need for your auto. Kinda high priced tho

Came in early, as they opened. A little slow to get my part from the warehouse!

Always been great to me, awesome help!

Excellent service customer both personal and business

Needed 2 keep kits one wasOpen but they had the parts..

Too expensive. You can get same parts for cheaper from OReillys or advance .

Good clean place with friendly staff.

Very good place to get your parts

Bad customer service Just went to return parts they gave us that were wrong and they would not change them I will never buy parts there again oReilly is my place to go

By far the worst Napa in Illinois. Rude and the employees didnt give two shits for their customers.

Had my alternator tested here and was found to be defective. I ordered a new one and it resolved my issue with my car

Had issues with computer system thanks to Comcast. couldnt look up parts I wanted and couldnt look for them in the back room.

Very helpful

Friend staff always feel welcomed

This is the NAPA Midwest distribution center.

This is good place for but parts

Always seem to have what you need in stock, and give discount for AAA.

Cheap, quick and easy to shop there.

Great service Ron Reese is awesome

Very unfriendly staff.very difficult return process. Also tried to sell me someone elses old/used parts in a new package. Also very slow service. Check parts before you leave the store!

Great service, kind employees!

Warehouse building, had the parts we needed.

Genuine parts and good prices

The best parts available.