My wife and I were looking for a third vehicle and we wanted a clean, used SUV. We saw one at Patrick Jaguar, so I called and had an appointment to see it.We worked with Roy who was great. He listened to us and went over the sales process. The vehicle was what we wanted, so we made the deal and they got it ready. Roy made sure we had a great experience, and even though it wasnt one of their high end cars, he called a few days later to check in. A great experience from end to end. If you are in the market for a Rover, Jag or clean used car, see Roy now.

Wonderful store and customer service! I always find what I need for my jaguar xj sport and the employees are helpful.

We purchased our car from Jaguar of Naperville and we couldn’t be happier! We were drove in from Minneapolis and our sales associate Roy Smith ensured a smooth and seamless transaction.Our car was waiting for us washed and sparkling and he had all of our paperwork and financing information ready to go. We felt valued and welcomed into the Jaguar family. We were treated with courtesy and professionalism and Roy shined! He’s such an asset to the company! A++

Thank you Brandon for helping us in getting our new car. He was very friendly and Everything was explained well and taken care off. Had a great experience. 👍

Ive been a Jaguar owner for almost 30 years. For the best experience ask for Dale, you will be treated like family.

WARNING!!!!! Beware of your maintenance agreement! On my previous visit I was told to wait for my service light to go on before bringing my F-pace in for an OIL change. NOT TRUE!!!!!! My light went on three weeks ago and when I brought it in today I was told I needed to bring it in by July to get my warrentied oil change. Or I can wait until May 2022 to get my next oil change. So dont listen to what they tell you.Service agreement is for every year and NOT when the light goes on. It will save you 200 bucks. I asked if they could waive the fee as I had been misinformed and they said no. I really dont enjoy writing negative reviews but as I wait for my car to be serviced and I have to pay for something that should have been covered I hope this will help others.

Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience!

I am so glad I tried this dealership! I had my dream car in mind and Roy Smith went above and beyond to make sure I got what I wanted. I greatly appreciated his transparency, care, and patience with me! Everyone at Patrick was phenomenal to work with. I have no hesitation referring my friends/family here.

Excellent Service! Christian and Kyle made car buying a pleasure. No hard sell, no pressure, no unnecessary theatrics negotiating a price. They were patient and very knowledgeable. What car buying should be like.

Thank You Tyler Green with making my decision on getting new F-Pace. Your kindness and smile was greatly appreciated ‼️Because of Tyler and Patrick Jaguar team we purchased the car.

Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) that made this process pleasant and possible!

People there are very nice and helpful good customer service overall great experience

Great service just didnt find the car I was looking for, at this time.

We take our vehicles to Jaguar of Naperville. Their body shop is very reliable, honest and fair-priced. The manager, Gary Mitchell, is wonderful with whom to deal.

I have brought my F Pace a few times and everytime I have been disappointed with their customer service. I I sceduled my appt out 2 weeks because I needed a loaner and an hour and a half from my appt time I was in a loaner. Advisor was not very responsive with my questions on service items so I went else where. Once warranty service was completed they said I could pick up my truck that evening, I picked up the next morning and truck had still not been cleaned so it really was not fully ready.Very disappointed with service from advisor to receptionist.

One of the GREATEST dealerships out there. Their customer service is top notch, I even had a lady take the time to personally reach out and ask how my visit went and offered to have someone come out and show me a bit more about the car I bought the SAME day of my purchase, which is never the case with other dealerships. Steve and Christian were very friendly. Will definitely purchase my next car from them!

Roy (salesman) ,the GM Daniel and finance department were the greatest!! They helped answer all of our questions and got us in the car we wanted. They worked with us to get us a lease price we were comfortable with. They were not pushy like other places.

I have been buying cars for more than 20 years and had the worst experience of my life at this dealership. I wish I had read the reviews before driving from Chicago to Naperville to visit this dealership twice. I visited the dealership on 12/31/20 with it being a holiday everything felt rushed and I am glad I decided not to take possession of the car, the same day.When I arrived, I showed the salesmen the Internet price of the car that was emailed to me and he said the dealership could not honor it. I initially was not going to make an issue of this because the price difference was only $1,000 and the salesman was very nice and personable. Once I get into finance, I noticed very quickly that the business manager was not friendly at all. While talking to me he rarely made eye contact. He told me that I could only get approved with Wells Fargo at a 5 percent interest rate and I have a 760-credit score. I found this to be an issue, as an African American woman. Wells Fargo was convicted of charging minorities a higher interest rate.The day I was scheduled to pick up the car, I emailed the salesman my concern about the Internet price not being honored and the high interest rate. He left me a voice message stating to come in, saying the dealership would honor the Internet price and they were shopping for a better rate.When I arrived, I knew something was off. The salesman was nowhere to be found. I was told he would be paged but never heard it. I waited for more than 10 minutes and no one asked if me and my daughter wanted to sit down.The same business manager, who was not friendly or personable, invited me in his office and said he saw my email and that we needed to cut ties because Wells Fargo failed to approve the loan. He claimed they could not verify my identity.When I visited the dealership on 12/31/20, I had all my paperwork from all three credit bureaus and more than one form of identification because in September I was the victim of identify thief and had a fraud alert placed on my credit. Rather than try to work with me, he acted as if I was a criminal trying to run a scheme on the dealership. As he did previously, he never looked at me while he was talking to me.

Called the dealership and spoke to a rep on the phone, clearly indicating that I am interested in a base trim E-pace. They said they dont have one in stock but could order and it would take up to 90 days. That was okay with me so they gave me an appointment. I drove 15 miles and then they said they wouldnt even be willing to let me order it. I dont fault them for not wanting to sell a car they dont want to sell, but should have told me on the phone rather than wasting my time.

This is my first time purchasing a Jaguar and my experience was fantastic. Everyone at the dealer was super friendly and helpful. I worked with Steve Heinrich and he made me feel right at home. He answered all of my questions and I never felt pressured to make the purchase. I highly recommend purchasing a car from this dealer and working with Steve. You are in good hands here.

I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of Naperville to any one who ask or is looking.... Side note: Mr. Smith even made my daughter happy by providing her, her favorite pop... WHAT SERVICE!... Young man I commend you. Thank you Roy for having such awesome customer service!

Very please with my purchase. Roy Smith was excellent throughout the entire process. I have a demanding work schedule and Roy was able to assist me through email and text messages with the documents I need making it possible to buy my car. My experience got a lot better when Jaguar finance team was able to beat my current bank offer by .5 percent.

Very unpleasant experience. I will say the sales man was very professional but doesnt follow up. Per our deal ( I bought a used Mercedes) the car was to come with a full tank of gas. it didnt when i called him and mentioned it, he said he needed to find a way to send me a check to cover it. no check and no follow up call. Other problem is the service department is the worst i ever dealt with. I brought my car in (after only 60 miles on it) thinking something was wrong with the transmission. The service advisor said he owns 2 of them and it drives like his, so nothing wrong. Then the battery died ( i only had the car for a month and only drove it 150 miles) I had to pay $325 for a new battery. Then, the air scarfs on the seats wouldnt work after putting the new battery in. i called and spoke with Ernie who told me to bring it in the next day. The same guy who i met with earlier who told me he had 2 of them, didnt know what a air scarf was (how do you own 2 of the same vehicles and not know about the car). I explained it probably just needs a reset. He agreed and said for me to take it to a Mercedes dealer, they dont know how to reset the vehicle. I complained, that if you dont know how then dont sell Mercedes. He said he would get ahold of the company they use to work on Mercedes and call me the following Monday and give his information. that was 2 weeks ago and never heard back. absolutely the worst customer service i have ever experienced. I am in my 60s and have bought many high end vehicles, and this was the worst experience so for.

My cousin and I bought both vehicle here, I was provided great customer service from Bill Benjamin, shown with multiple vehicle before purchasing. I finally decided which car I wanted, I bought my vehicle with very smooth transactions.Thank you, see you for my next car in couple of years.

The staff offered an amazing experience. Roy did a great job of educating me on all the cars. Jeremy in finance did a phenomenal job making sure I was covered on all ends.

Saw a used XE online and really liked it. Called and setup an appointment then drove the 4 hours to look at it in person. Kyle was the salesman who worked with me and I felt at ease with his approach. The only thing that was a bit of a let down was the price on it was non-negotiable however it was priced well for its miles and condition so it wasn’t a deal breaker. They stayed late to close the deal and I was able to drive it home and save time making a second trip which I appreciated. Overall it was a positive buying experience and the car is amazing. I would go back if I found a car I liked on their lot.

Perfect customer service and amazing virtual sales process. I had the best experience purchasing my Land Rover Discovery through Jaguar of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.

I recently bought a 2019 Lexus RX 350 F Sport, all the way from Minnesota. Not all sales persons are created equal, Roy Smith was amazing, super nice and friendly. He went above and beyond to make my experience a remarkable one. I definitely, without a doubt will recommend Jaguar Land Rover Naperville.

Great cars, but I went to see a car I like and they told me higher price from internet and we cant make a deal like that always costumer going to ask for some discount from internet price not to go higher on that price

I just leased a New 2019 I-Pace and was extremely pleased with the involvement of Steve Heinrich in answering all my questions about the Electric Vehicle (EV) that was interested in. Steve did an outstanding job to locate a car that was already in the U.S. with the options that I needed. Steve was knowledgeable with all the details about the new car. After decades using gasoline combustion engines, I decided to go emission free and contribute zero grams of CO2 to the atmosphere. Dan Loose, the General Manager was instrumental in putting together a deal that was what I needed. Both Dan and Steve had no pressure to close the deal and were very professionals.I highly recommend anyone looking for a Jaguar or Land Rover to talk to Steve.

Bill Benjiamin is a pleasure to work with! He made the whole car buying experience easy and comfortable. I highly recommend Land Rover of Naperville!

My Husband and I purchased a Range Rover. Matt Laxton was awsome! His patients, professionalism, and friendliness made it a great experience. We are also very pleased with the rest of the team from start to finish. They all definitely deserve a 5+ Rating !!!

I emailed all of the dealerships in northern Illinois, including southern Wisconsin and northwestern Indiana, looking for a particular Jaguar and requesting a quote. I received a lot of generic emails and phone calls from different dealerships asking me to come in and talk. Howard Breitrose of Patrick Jaguar of Naperville actually read my email, provided me with the best match, and was upfront with pricing. I set up an appointment, met with Howard, and bought the car. He was extremely professional and made the process enjoyable. If youre interested in a Jaguar (or Land Rover) I would suggest contacting Howard.

Steve was and INCREDIBLE help in finding our new car! The whole experience was so painless and enjoyable. We never felt pressured and felt well informed throughout the entire purchasing process. We will definitely be back for future purchases!

Bought a car completely online, which at first made me nervous. But the whole crew at Patrick, especially Joe Q, did a great job of making me feel better. They were very responsive and great at follow up. Best of all the car came in exactly as promised! And I got a great deal! Thanks again!

Things started off fine. Linda from internet sales seemed to be quick and responsive. She let me know the vehicle I was interested in was in stock and that she was holding it and connecting me with a salesperson, Kyle, to complete the transaction. As one day ended and I did not hear anything, Linda was still responsive, however, she told me that I needed to speak to Kyle. As the next day progressed, still without word from Kyle, I checked back in. Linda told me twice that Kyle would reach out once he was done with a client. After 6 hours, I heard the truck I wanted was sold to someone else who came in. Im an out of state buyer and I already purchased airfare once I was told the truck was being held for me. Very dissatisfied! I have $400 in non-refundable plane tickets to take a one way trip to Chicago. Lovely.

Id like to share my experience at Patrick Jaguar of Naperville. Joe Quaranta and his manager exceeded my expectations..They gave me the great news that I was able to get a lower financing rate when upgrading my Cadillac Escalade to a newer one that I really wanted. I receive many compliments about my SUV and I gladly direct them to Joe Quaranta @Patrick Jaguar of Naperville

The sales department is okay. However, if you were to purchase a vehicle and need service prepare to be extremely frustrated and disappointed. I’ve received better service from the chevy and ford dealerships I’ve went to for years. I had to wait weeks to get an appointment and the service team was not even prepared to help me once I arrived for my appointment. On a second occasion, I had to drive to the actual dealership to talk to someone in the service department because I was unable to reach any of the service guys by phone for reasons no one can explain. I would not recommend purchasing your car here unless you plan to go to another dealership for service. ABSOLUTELY UNACCEPTABLE!

It was excellent, time saving and very pleasant process of purchasing new car for our family. No hidden fee, fully trusted stuff.. Special thanks to Roy Smith - great customer service. All team very professional. Highly recommended.

Had an absolutely fantastic experience with this dealership. Howard was professional and curtious. He communicated effectively and the sale was concluded quickly and efficiently. I traveled over 4 hours to the dealership and have no regrets.I recommend them to anyone, they will not disappoint.UPDATE - I HAVE REGRETSMy initial experience was good, BUT!!!After trying to get information about a Care Plan that was purchased with the vehicle I was initially told by Howard he would insure I get the information. After 3 months and serveral emails to Howard I have received no response to any of my several requests for the information. I have since asked for the cancellation of the purchase and a refund of the $500 paid to them for this Care Plan and Howard again has not responded at all to that request.I have no choice but to change my rating to two stars due to there failure to get the information to me about the Care Plan I purchased.POOR CUSTOMER SERVICE AFTER THE SALE.

We had a great experience with Jaguar of Naperville. Our salesman AJ a young energetic and very knowledgeable person who answered every question, email, text message I sent. AJ went the extra mile and was what really caused us to go with dealership and the car, and yes we picked the one right from the showroom floor!2018 Jaguar XF

Went for tire change, everything was fine.

I came in with the hopes of getting my first financed car and Kyle made that process very easy for me, I drove home with the car of my dreams. I appreciate that he didnt try to scam me or sell me anything unnecessary, Ill be recommending this place to everyone

I purchased a 2015 Jaguar XF from Lev Akdemir on 08/14/2018 off the internet. I can not say enough good things about Lev, the process went smoothly, and he was in constant contact with me from start to finish....everything I asked for he delivered! Naperville Jaguar should be extremely proud to have such a great asset to their team. If your thinking about purchasing a vehicle, I would highly recommend Lev!!!

I am updating my 1st post ( see below) of my horrible experience at Naperville Jaguar.....which has now become one of my best!Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around..I finally received a call regarding my below experience from the General Manager at Naperville Jaguar, Dan Loose.Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me.After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior.Bill greeted me and was also very apologetic and nice. I do not believe that Bill had much say so in what happened with Jeremy, who I now believe single handedly spearheaded the horrible experience I had the prior night.I met with both Tommy Pillimis and Joe Quaranta, who could not have been nicer, more apologetic, professional and accommodating.The team I met with last night was absolutely one of the most pleasurable business experiences I have had. That team should be there everyday!I would suggest that Jeremy take some pointers from the rest of the group, as he is very lucky to have them saving his horrendous actions. Jeremy should not be allowed to deal directly with customers! His tactics and dishonest practices will only bring the dealership down.——————————————Review of 1st experience:——————————————I couldn’t be more disenchanted with Patrick Jaguar of Naperville!I spent much of my day yesterday communicating with Tyler and Bill regarding the purchase of a vehicle. I went into very specific details regarding the purchase price and my offer.I was specifically told by Tyler that “YES”, my offer could “DEFINITELY” work and to come on in to the dealership. I rearranged my schedule in order to make the trip out to Naperville. I was told by Tyler to ask for Bill, which I did.After spending hours there, test driving and discussing the deal, Bill and Jeremy gave me a price of more then $10,000.00 above what was discussed with Tyler. I showed them all of our communications, which were in writing, but they ignored all that was discussed.To add insult to injury, they were actually quoting me a price that was more then $3000.00 ABOVE the listed asking price for the vehicle. They further undercut my trade-in by more then $2000.00 then 2 prior dealerships that I went to.I contacted Tyler when I left the dealership in disgust and was told by him that the GM of the dealership would contact me when he got in at 9am today and he apologized for what had happened.Needless to say, I DID NOT hear from the GM, or anyone else this morning.Both my father and husband have purchased and gotten service in the past at Naperville Jaguar, but certainly never will again!!This was the single worst experience I have ever had trying to purchase a vehicle.......BAIT, SWITCH AND DISHONESTY AT IT’S BEST!!!

Were very good

Great dealership with outstanding mechanical service and collision repair. New and pre-owned car sale.

Just leased a 2020 Jaguar from Jaguar of Naperville (Patrick Jaguar). My sales rep, Howard Breirtose was a pleasure to work with. I dont say that lightly as I usually cant stand car salespeople. Howard was honest, helpful, answered all of our questions and had patience with us as we test drove cars. The same is true for the store manager who was also very honest with us. I would definitely recommend Patrick Jaguar and particularly Howard to anyone looking for a Jaguar or Land Rover.

I recently purchased a 2017 Audi which was in pristine condition. Tommys no-pressure approach was a welcome change, and the closing process was very smooth. I will not hesitate to return to them to purchase a vehicle in the future. Loving it, Tommy!

I recently worked with Chris Peterson to purchase a Range Rover. I highly recommend him for purchasing a new vehicle! I was particularly impressed with his knowledge of the Range Rover vehicle and his honesty in recommending the right fit for my needs. I traveled to complete the purchase and he made himself available in a very short time frame to accomplish everything. The paperwork was perfectly in order upon my arrival and everything was seamless. Hes the best!

I just bought a 2017 Jaguar XE over the weekend and it was by far the best car buying experience I ever had. My salesperson (Howard B.) could not have been easier to deal with. Very low pressure, no BS. The finance guy was also very easy to deal with and low pressure. I felt appreciated and listened to every step of the way. Would 100% recommend to anyone looking to buy a Jaguar or Land Rover. I can imagine myself buying cars there for a long time.

Matt Herzog was great to work with and he always takes care of us. Very quick, professional and responsive. I cant ask for anything more. Thanks!

Nice guys to deal with. Bill (the salesman) and Dan the GM were great!I just leased my second Jag from there.

I was looking for a Range Rover sport so I emailed the jaguar in Naperville they replied back in 2 minutes soI drove for 2 hours to see the car their service was excellent specially Bill Benjiamin the sales guide.I am very happy with my Range Rover and i will call them again next time i am shopping for a new car .

Excellent customer service from start to finish, Kyle the sales agent was very patient and professional he made the purchase process very smooth and easy. Also excellent service from Tommy providing the best deal and patience as well.

We came from out of state to purchase a used non-Jaguar vehicle. Thank you so much to Joe Q. for all of his patience and help. The service and hospitality was second to none, especially since the car was not a high end Jaguar or Rover. Thank you!!! I will definitely recommend this dealership and Joe specifically, we will be back!

I’ve been other places BUT this place is my absolutely favorite! Great service, friendly staff and amazing cars! I got help by few people, all of them were amazing. Bill the sales advisor made everything possible with help of managers Phil and Sammy the finance manager I got to drive a pre owned car as good as brand new home on the same day!!!! All of their used cars are in wonderful care and condition because the used cars’ manager Tommy keeps an eye on them. Overall the place is highly recommended!

I had the most best experience with the sales person Bill! Was very helpful and went through every detail with me with car and the process was fast! Thank you again

Purchased a new range rover sport. Nick was my salesman. He did a great job, got me a big discount!Thanks!

My wife and I have to drive quite a ways to get our vehicle serviced in Naperville. Jaguar of Naperville makes the trip enjoyable by giving us rides to where we want to have lunch and then picking us up afterwards. Their showroom always has television, magazines, and coffee to make the time waiting more pleasant. Service on our vehicle is always done well and they give us alerts on servicing that might be required in the near future. They remind us of appointments, and treat us as friends. We are very pleased with Jaguar of Naperville and their service staff.

Body shop and collision center did there thing nicely. Paint match smoothness body lines blending in of the structure

Just leased a new E-Pace from Steve Heinrich after 6 weeks of shopping various brands. Steve was very patient with me and along the way provided all sorts of details..............always very quick to get back to me. When the time came to decide he did an excellent job of sharing figures with multiple configurations, which made the final choice relatively easy. I am thrilled with the E Pace and highly recommend Steve for your Jaguar or Land Rover.

Nick is a great salesperson and really took the time to meet the needs I was looking for in a car.Highly recommended!!

I just bought a new Jaguar XJL from Jaguar Naperville. Howard Breitrose and the team at Jaguar Naperville made the experience pleasant and stress free. Great people to do business with! I highly recommend them.

The service and sales teams here are fantastic. I chose to buy a Jaguar here two years ago specifically based on my showroom experience which was far and away superior to the local Mercedes and BMW dealerships. I continue to be pleased with each service experience Ive had since then.

The vehicles are excellent however I can not say the same for the employees. They have an attitude and not pleasant when working with customers especially the parts dept.

I recently got my fpace from here and absolutely love it! Great customer service and it was a pleasure working with the manager Daniel Loose and with our salesperson Bil. They made the whole process very smooth and quick. Everyone went above and beyond to make sure I was taken care of. Thank you!!

My experience was awesome! Very professional and knowledgeable staff. My experience was great from start to finish. They were able to get me the vehicle I wanted and the process was smooth and straight forward. I highly recommend this dealership. Thank you Phillip!

Recently purchased a vehicle with Steve Heinrich. Steve made it a very smooth and hassle free purchase and Id recommend contacting him if your in the market for a new vehicle! Thanks Steve!

My wife and I purchased a 2018 Range Rover Sport Dynamic this last Sat. Our salesman Lev did a great job explaining the vehicle top to bottom. We are new to the Land Rover Family, however they made us feel like we were right at home, all the way from their finance guy to the GM, who popped into make sure the experience was pleasant. We are thrilled to get into such a fantastic vehicle and are looking to being Rover owners for years to come. Great experience, buying a new car has never been this professional and enjoyable! Great place to do business with.....

Purchased the F-Pace from Jaguar of Naperville. Bill Benjiamin was a huge help, very informative and professional. Gave us the time we needed to decide what we wanted, and kept us informed. I would recommend him and this dealer to anyone looking to purchase a luxury automobile!

I service all of my vehicles at this dealership. Tony, the service manager, and Kristi, the service director, are the best around. They are the ones that keep me coming back. I have tried other dealers in the past and Im so happy I found this location. They treat me so well and I couldnt ask for more.I recommend them to anyone that has a Jaguar or Land Rover.

I live outside St Louis, MO and recently purchased a vehicle from Jaguar of Naperville. Phoned the dealer and spoke with Linda who answered all my initial questions. She then put me in contact with Joe and after 10 minutes we worked out a deal for the vehicle. When I arrived at the dealer a few days later, Roy was waiting with the car for my inspection/approval. I am extremely meticulous and found a handful of blemishes that the onsite body shop corrected/repaired beyond my expectations - the car appeared almost flawless. The paperwork was ready to go and it was on to finance with Jeremy. He went over all the numbers with me, answered my questions, and the entire finance process was completed in 10 minutes. Roy then went over the details of the car, including setting up the Jaguar remote app on my phone. The overall experience and process was top notch from all involved and I would definitely recommend visiting them if you are interested in any type of vehicle.

Nick helped me out and I couldn’t be happier. Buying a new car is so stressful for me and he made it pretty easy. Highly recommend him! Thanks again Nick!

Great car buying experience! Did my research and truly believe I got the best deal on the car of my dreams, Jaguar!Great, friendly staff. They drove the car off the show room floor so I could test drive the exact car I would be purchasing. All around fun experience! Thank you all!CC of Plainfield

Walked into Jaguar & Land Rover of Naperville cold. Wanted to investigate a Jaguar F-Pace. I knew I was going to buy a car this day just a matter of what kind...Lincoln, BMW or Audi. Armand Gasbarro came right up to me, really friendly, no pressure and we started to work through the process. A few hours later I drove out with a great vehicle, exactly what I wanted. My expectation is that my time with Jaguar and the dealership will be as great as my first experience

The best people there are Manager John Karoumi and Austin. My salesperson Kevin is also OK. The people who works with Service I am not impress with them. As single professional woman I know about cars. When I asked them when I need to do my service for first time he said in one year. I told them that time it is not main rule for schedule a service is miles. Someone can have car garage for a whole year with 100 miles vs person who commute daily 50 miles each way. So miles is the key to do maintenance. The person in service told me I will print something he did not do. I am used that men believe that women only to know to put gas to car no in case. I have had 4 cars already and I am know how take of my money and my personal investment Land Rover Discovery. Also be carefully with Finance you need to be sharp with loan. I am glad that I work as Finance Application Manager.

Earlier this year I bought a Jeep at this Patrick dealership and had a great experience. At other dealerships I felt very rushed through the test drive, but at Patrick they let me take my time and drive until I knew this was the right car for me. The negotiation process and overall purchase process was very smooth. I kept waiting for some sort of gotcha! or sales pitch on an add-on I didnt really need, but it never happened. They stood by everything they said and were very honest and straightforward throughout the entire process. I have taken my car in a few times for oil changes and standard maintenance since I bought the vehicle and everyone is always very friendly. Im usually in a hurry because Im in the middle of dropping a child off or picking one up and the mechanics always do their best to get me in & out so Im not late. I feel like they really care, which I greatly appreciate. Tony & his crew are the best around and I would recommend them to anyone.

My time at Patrick Jaguar dealership was astonishing; the process went extremely smoothly. I had never had a dealership take care of me even after I purchased my car. Usually, most dealerships will sell you the car and then you’ll go your separate ways. Patrick Jaguar dealership made sure that even after purchasing my car, I still was doing well. Thank you, Patrick Jaguar dealership, for going the extra mile for my family and I.

Philip was an incredible salesperson. He dealt with anything we threw at him with grace and always was very accommodating. Not only did I get a fair deal on both the trade-in and the new purchase, but Philip and everyone else was incredibly easy to work with. Ive purchased previously with Naperville and will definitely come back.

I recently worked with Steve to purchase my new Jaguar IPace. He was patient with my many questions and I knew I was in good hands. I love my car and the experience overall was 5 stars! As a woman buying a car, we dont always get attention but I felt so comfortable and know that I got a great deal and that I will always have great service!

My taillight blinker stopped working and I called Jaguar Naperville to see if they could take in an emergency bulb replacement. Matthew Herzog, a Service Advisor, did not hesitate to take a look and had me out in no time. I appreciated the feedback and help in such a short time frame. Thanks again Matt!

Nick Saccotelli is a great sales agent. Goes out of his way above and beyond his duties to make sure you are happy. Very professional and polite. Good natured and mild mannered. And he knows his Range Rovers.He made my purchase of a 2018 RR Sport very smooth and easy

Ernie and Matt in the service department are awesome!

I had a great experience purchasing my 2016 Jaguar XF. The salesmen (Kevin) was very knowledgeable, communicative and pleasant. The amenities and features of the vehicle are superb and the vehicle is a beauty!

The sales people at this Jaguar are … ok. The people who work in the service part (Ernie in particular) are fantastic. When you go to a Jaguar, BMW, Mercedes (any premium car dealership) you expect a premium experience and quite candidly, it just wasnt. Ive bought direct from Chevrolet dealerships several times up until now and I can tell you that the experience was not any different; nothing extraordinary about the experience at all. In fact, I left this dealership and woke up the next day with buyers remorse because the sales person didnt teach me anything about my new car and I was not comfortable with the purchase. I acclimated myself with the car and figured it out by myself. The car had some minor issues within the first 2 months (back up camera got water in it so had to be replaced and the headlight had a malfunction and also had to be replaced). Everything got taken care of thanks to Ernie in the service center and also Tommy the certified car manager. They made the sale and service portion of this MUCH better, were responsive to my requests and went above and beyond to get everything taken care of.

Run in the traditional out of date dealership manner.

Great car buying experience with Nick S. He was very knowledgeable and answered all of our questions making the car buying experience seamless. Highly recommend!!

Worked with James and Howard to lease a Jaguar F Pace and the whole experience was pleasant and seamless from start to finish. I found the people here to be so much more personable and easy to work with than the majority of dealers out there. None of the awkward games and slimy behavior I have experienced elsewhere. Highly recommend if you are looking for a Jaguar or Rover.

Steve Heinrich is awesome. We have leased 2 Jaguar XEs through him. Would recommend these guys to anyone looking for good customer service. Ill be back in 3 years for my next Jag. Thanks, Steve!

Tony & Matt at Jaguar of Naperville are two of the best in the industry. If you have any issues, questions or concerns they will see it is taken care of in an exceptional manner. I appreciate all the work both of you have done on my XFR.

Worked with Bill B, great guy, highly recommend!

Excellent service! Friendly and knowledgeable people. Philip Merza is the gentleman to go and see in this dealership for Sales on both the brands. He is a wonderful person, listens to what you are looking for, patiently provides you with test drives on multiple vehicle configurations if you desire, gives you space to make a decision without being pushy, answers the questions patiently and makes sure you are a happy customer. We bought a car from him recently and are delighted with his service. He has in-depth knowledge of financing and leasing as well. Also kudos to John, the General Manager for turning around the culture at this dealership and making it a customer first and customer friendly environment. He is an excellent person and will go to great lengths to make sure he gets your business to the extent possible and will try to make you happy. Keep it up!!!

I recently flew to Chicago from San Diego to purchase a special 2006 Jaguar XK8 from Jaguar of. Naperville. Sales rep Bill Benjiamin assisted me. Being from out-of-state made the whole transaction unsettling but the help I received from Bill and the other folks at Jaguar of Naperville was extraordinary. Bill knew his product. He had done his homework on the car before I got there. He was able to point out that idiosyncrasies and to answer all of my questions. The transaction was handled with dispatch. I am extremely happy with my new car with the way I was treated by Bill and his associates This is a. first-rate dealership.

I went to this dealer as I had heard what a stud salesman Chris Peterson was and he did not disappoint at all! The dealership itself turned out to be just as good. I highly recommend if you are looking at a product they sell that you go to this dealership and make sure you use Chris Peterson as your salesman. Chris really works hard and is a great guy.

My wife and I came back to Jaguar of Naperville for our third Jaguar and continue to come back because of the excellent and professional service and caring attitude we continuously receive. From the General Manager, Dan Loose, to the Sales Manager, Phil Merza, and to our amazing Salesman, Bill Benjiamin we thank you all for making us feel like family whenever we walk in. You are the best dealership in town and your brand of vehicles are the highest of quality. Thank you!

Chris P. and John K., as well as the whole team at Patrick Jaguar, were incredibly helpful and knowledgeable about the differences between the varying models and how best to finance our vehicle within reason to make sure it fit our budget, yet still had everything we wanted in a car. Wonderful working with them and would highly recommend this dealership and the team!

I could not find the car we wanted on any of the Illinois Jaguar lots. Chris Peterson rose to the challenge and found the car we wanted elsewhere. He felt our sense of urgency and acted swiftly to secure the car and get it to Illinois in a matter of days. He went above and beyond! I definitely recommend him.

I bought my wife a brand new 2019 Jaguar e-Pace in April 2019 and here we are in June and she still isnt driving it. It really sucks when you spend over $50K to buy your wife her dream car and a month later she says she doesnt want it any more because the experience with the new car has been so bad. Multiple issues and nobody seems to care or respond. I wrote a letter to the general manager and the executive in charge of Sales operations and never even got a response. This is my 5th car from the Patrick Group - but probably my last unless something drastically changes and changes fast .

Chris Peterson made the experience seamless. Greeted me as I walked in - in a polite manner. Had all the paperwork ready to go. Very knowledgeable about the product as well. Would have no problem telling a friend about Chris.