I loved that I was able to get an appointment quickly.I was disappointed that the registration technician was not aware of the reason for my visit. Although I provided detailed explanation on my initial call. He stated that no notes were listed in my order.He mentioned that my information was erased when he scanned my VIN. I asked to speak with with manager to let him know of this issue. Maybe they needed to make changes to the process for new customers.According to the manager, he was aware of the issue calling it a glitch in the system. I provided a suggestion for how to handle this glitch (Im a project coordinator). He completely ignored and dismissed my suggestion. He gave the impression that my experience is how they run business which is very disappointing.

Andrew was great. Really helpful and understood where I was coming from after being significantly disappointed with my local dealership (Thomas Nissan in Joliet). He kept me informed and the work was completed as promised and in less time I thought it would take. Thank you!!

My fiance and I had the BEST experience at Gerald Nissan. The employees were kind, attentive, and smart. Luis, specifically, was wonderful to work with. He was very knowledgeable in the product and provided exceptional customer service. I would 100% recommend anyone stop by this location when looking to buy/lease a car. Our experience from start to finish was top notch (especially in comparison to other Nissan dealerships in the area).

Raoul in Service is excellent! He takes the time to explain what work is being done and why, he is always pleasant, friendly, courteous and very knowledgeable. He remembers the clients and their vehicles and makes one feel appreciated as a customer. He is the best of the best and I hope his management recognizes his value. An excellent example of Superior Customer Service!

Felix who gave me a big surprise that the car ready before promise time. He was very professional to approached me when I pulled the car in service area. He came and asked whats need to be done with the car, and mentioned the car has recall and will taking care while the car in the shop for maintenance. I wish there are more people like Felix in Nissan service department. My car was there just for maintenance, but he handle my car very well and I would suggest he should be receive a recognition. Meanwhile, I will spread my word to friends to come this dealer for service or looking for new car.

Joseph was very helpful, trustworthy, and friendly. He made sure I got the services I needed to get done without adding anything extra that was unnecessary. The service took a very short amount of time and felt reasonably priced. Thanks will come back again per usual!

The service department was courteous and professional. I would definitely use the service department again.

After an exhausting search to find the perfect 2021 Armada SL in a scarce market, I was coming up short in my quest . Very few available at all in Chicagoland due covid/parts/factory shortages, whatever else. Austin Komar was (and from now on, will always be!) my Sales Consultant and really made this deal happen. I had a difficult situation and he truly helped me out. He found me the right truck, dealt with my never ending requests, and maintained his enjoyable personality and professionalism throughout what can sometimes be awkward car negotiations. Nothing awkward dealing with Austin! Ive purchased a lot of vehicles in my 47 years and Austin is up there with the best and brightest Ive seen. Extremely knowledgeable about my vehicle, the options, and Gerald Nissan process. He truly went above and beyond to assist me with things he did not have to, and the majority of auto sales persons out there would not have, in my opinion. Sales management interaction was smooth and minimal for a pleasant change. I felt they were willing to wheel and deal. I really liked having to work the deal through my sales consultant Austin versus being presented with the sales manager with the over used line, what can we do to get you to purchase today? And why even do that, my sales consultant was more then qualified and we already had an amazing rapport. I also liked Martha Miller in finance. She clearly had senior knowledge, professionalism, wasnt pushy, and helped me make some decisions. Thanks Gerald Team!

Excellent service! I had some concern with my Altima and they quickly reached out to me and took care of everything very professionally. I would highly recommend this dealership.

My wife and I purchased a 2013 Pathfinder From Gerald Nissan. Luis Velazquez was extremely helpful during the purchase. Despite not calling ahead of time, they were able to complete the vehicle inspection while we were still in town (coming from out of state). We were in a rush to complete the purchase. Luis was able to quickly work with us to get us everything we wanted and close the purchase before we needed to leave. They were even able to finish programming a second key as well as detailing the entire vehicle prior to us finishing all the paperwork.Dealerships during Covid seem to think they dont need to take care of used vehicles or customers, because of the supposed high demand for vehicles. This was not the case here. Out of 8 vehicles we saw that day, this was the cleanest and the service was the best.I would absolutely recommend this dealership & Luis.

Finished all work and had me back in a clean car 10 minutes ahead of time.Kept me updated re progress of work and immediately responded to my inquiry via text. Very satisfied customer.

Saul C. in service is AMAZING. He is always helpful, he always listens to any concerns I have and always makes me and my daughter feel like we are in the best of hands.

Service advisor Jonathan Vargas was polite & professional.

Carlos Jimenez helped my husband and I pick out and purchase a car for our son. The car we initially came in for (a used vehicle) ended up not being what we were looking for. I inquired about new car options and Carlos was great about exploring that and never pressured us at all. We highly recommend Carlos and Gerald Nissan and are very happy with our decision to purchase new and from Gerald!

I came in to get an oil change and during there multi-point inspection they found an oil leak. When I got my car from Gerald Nissan I bought a full bumper to bumper warranty and it was expected that everything was covered not knowing I had a $250 deductible. That was never disclosed to me during the buying process they said I wouldnt have to pay anything because its a full bumper to bumper warranty. That was discouraging but all in all it was helpful.

Text interaction with mechanic only, he didnt talk to me or work with me at all. Had to ask when my car was complete after a significant period of time and no response. Cashier was rude and unhelpful.I turned down a brake fluid flush and cabin air filter replacement. Person next to me having same LOF/Rotate was told same story and recommendation. Seems dishonest - pushing unnecessary service for dealer profit.

I went in with the intention of getting a new Rogue. Jorge Famania helped me to pick the perfect one. It was the color I wanted with all of the features I was looking for. The process was very easy. I was in and out in a couple of hours. Every question I had was answered and to be honest, it was the easiest car purchase I have ever made. This was thanks to the helpful team at your dealership!

I have purchased many cars and dealt with many dealerships, I found this experience to be quite pleasant and stress free.

The people were good and not too pushy. Allison and Tony were super friendly and worked with me

I received poor customer service over the phone. The gentleman, Scott, was unwilling to answer my questions over the phone. He requested to call me back rather than assisting me right away. I expressed to him I preferred to be placed on hold instead. Scott put me on hold, then hung up the phone on me. When I called back to speak to him directly, I was sent to voicemail. Very poor customer service as I am a Nissan customer. After that experience, I will never take my vehicle to the Gerald Nissan in naperville.

Went in one day to get a quote on service and if they had part I was needing. They not only had the part but could complete service in an hour or so but I didn’t have the time. Booked time for the next morning and everything was done in less than an hour and car wash!!!

On 7/5/2020, I officially had the best car buying experience ever! My salesperson, Howard Krick, was extremely attentive and actually took the time to listen to me to discover exactly what I was looking for. After a test drive, I decided that a Nissan Sentra was a perfect fit for me. Howard immediately went to work to find one with the color combination and the options that I wanted. It was absolutely perfect! Howard promptly went to bat for me to help me get the best deal possible. Without a lot of back and forth, I was presented with an unbelievable deal and ultimately purchased the perfect vehicle for me and one that I know I will continue to love for years to come. The entire process was quick, stress-free and enjoyable. Howard is very knowledgeable about the brand and was more than happy to answer all of my questions. He genuinely cares about each and every one of his customers and strives to provide THE BEST experience possible. Howard was calm cool and collected, which made our visit here a treat.And a final thanks goes out to Jake for crunching the numbers and getting the deal done. It was a team effort and my family & I walked away happy customers!!!This place treated us like family and that is the reason we keep coming back here. They almost made it too easy. Thanks Gerald Nissan of Naperville for not being your typical car dealer.

Service center is great and better by far than other Nissan dealerships in the area. They have a really great online scheduling with text notifications and approval for any added services clearly outlined in a text notification where you can choose to add or do later any of the recommendations. They give a breakdown on if it needs immediate attention or suggested with fair condition being noted. They have me a follow up call to make sure I was able to access and if I had any questions or wanted to approve in the call.

Andrew on the Green team was helpful and generous. Happy with my overall experience.

Scott in service was very helpful. I needed a new filter because of dirt and debris which was causing a slight noise. I also needed wind ashield wipers. Scott took the time to help me put the wipers on. The Service department was quite busy because of the other dealerships were on strike, however this situation caused no problem in service for me.

DO NOT BRING YOUR VEHICLE TO TRADE IN!!! These guys don’t care and will rob you blind. I had a trade in vehicle Kelly blue book value of $2,000, and he tried to explain to me why my car was worth $300. They offered me $300 for my working, clean car report vehicle. I drove down the street to Hyundai and wow talk about a great experience. The guys took care of you like family and gave me my KBB value for my vehicle. They don’t care about you just your money at this place. DO NOT SHOP!!!!

We just purchased a vehicle from Carlos Jimenez! He was an all around great guy, funny and efficient. It got busy and he had to juggle another customer but he checked in several times and kept us updated on the progress! 3hrs in a traditional dealership isn’t bad so I can’t complain about waiting either!

Noah’s was exceptional in helping us find a car. He listened to everything I was looking for in regards to mileage, size, year, and price. I walked out of there feeling confident that I made the best purchase that I could. Noah made everything so painless and easy. I will definitely be referring my friends and family.

AVOID...I have never left a car dealer so disappointed and upset it left me crying like at Geralds Nissan in Naperville.Customer service provided by sales representative, Vinod, was beyond unexceptional, unprofessional, and rude.We preordered a car, placed a deposit, ready to finalize a purchase during a pickup after which we don’t get any explanation of the invoice, get talked down at, yelled at and placed in hostage situation last minute where we have to leave our trade in car if we want to take the new one home. Seriously? We waited 3weeks for the car and the dealer kept making new rules as he went along (of course to their advantage). It’s not everyday you spend $60,000 for a car-So it’s normal to have questions, want reassurance for what your getting and want to be treated with dignity. Purchasing a car should be a pleasant experience not a miserable one to the point you’ll never go back there again. Why are people lacking respect towards one another? I am a healthcare provider and work with different personalities, medical care acuity and mental health conditions- and NEVER EVER this would fly. Unexceptional no matter if your lot is low on cars. You should take example from your colleague M’Lady Nissan dealership. They’re #1 dealer in Illinois for a reason.

Saul was amazing at getting my car fixed and out before the promised time. All work was completed to perfection.

I had to get my car AC diagnosed as it was not working. Saul at Gerald Naperville is amazing. He walked me through the problem and then recommended replacing my AC relay circuitry to get the AC running. All other engine related recommendations were done in a customer friendly way which helped me make informed decisions on my repairs and service schedule. I appreciate the customer service.

Jorge was a great salesman, even answered every question I had and made sure we left with the vehicle or my choice.

We had a nice experience at Gerald Nissan. Friendly staff and great selection of cars. Our sales guy Manny took care of us during the whole process. He was eager to work with my financial situation and was happy to answer questions I had. Happy customer!

Found a car in their inventory and they contacted me that the car was available. Told them I would be driving from out of state and they said that it would be inspected prior to us seeing it after confirming with a manager. Drove 3 hours next day to see it and once local was told the inspection wasn’t done yet. Waited locally for 5 hours just to hear back that the inspection still wasn’t complete and that it wouldn’t be finished until middle of the following week.Bad business and terrible honesty.

Fabian was a pleasure to work with. He was knowledgeable about the difference between the models and did not pressure us into something we did not want. The process was very easy. I love my new Murano!

I was referred to this location and the only thing I regret is not knowing about them sooner. Nick Smiley and Carlos Jimenez are amazing to work with not to mention Martha with the financing team. It was a great experience and they made it happen for me. Now I have a place I can feel comfortable and confident to refer all my family and friends and know they will be taken care of. Thank you for all you have done for me and my daughter

Carlos was wonderful, listened to what I wanted and could afford. He found me exactly what I needed. I enjoyed working with him.

Today my mother was having difficulty with her vehicle and the sales representative name Tony Twall made her day by taking her from a 2016 rouge to a 2019 rouge with no problem. He was a well respectful, honest, well trained, over the top great customer service and knowledgeable person. He made sure we was comfortable and he made sure she was happy and satisfied with her new trade-in. If you don’t have a car or looking to trade-in your vehicle stop by to see my new friend and sales representative Tony Twall. He will make sure you will be happy with your new wheels. Thank you again for everything TONY TWALL and also thank you for your prayers while we going through this grieving at the moment.

Bought a used Titan from Gerald Nissan of Naperville. Had a few concerns after the sale and got home. I reached out to them and within a few minutes,the general manager contacted me. All I can say is, they completely went up ,over and beyond to address my concerns. The sales staff rocks! The internet specialist, financing staff and service department are all top notch!! They were so good, that come time for a new vehicle, my wife and I will be considering the Murano and only coming back. Thank you so much!

Everything was very good, particularly liked the whole digital process. One suggestion would be to figure out a way to make simple things like oil changes as a separate category from the more extensive service visits.

Great experience 👍. Carlos went above and beyond. Absolutely the best car buying experience we have ever had!So glad that we drove the extra miles to Gerald Nissan....If you are in the market to buy a vehicle, head out to Gerald Nissan in Naperville and see Carlos. Great guy, nice, down to earth, very knowledgeable and takes the time to answer any & all of your questions.Never pushy! You cant go wrong!Loving my Armada Carlos......Thanks again!

Saul has gone above and beyond for myself and my family and is a major part of keeping us as loyal Nissan customers. This last visit was no exception. Saul was very detailed and attentive to my concern about the issue my truck was having. I can trust his suggestions and believe in his ability to get the right work done.

This was the best car buying experience that I have ever had. Great fun people to deal with.

Joseph and Scott were very friendly. I was greeted with a smile even at the end of a long hard day.

My experience with Nissan was great. I purchased a Nissan Versa for my son. I was extremely impressed with the Sales Manager (Jake) and the Sales Consultant Jorge. They were thorough and did not come across as your typical Sales person . They were extremely honest and made me feel very comfortable - No Talking down . I did not think these kinds of Sales individuals exist - Very accommodating , really cared about what I wanted and very attentive . They were people of action - get things done. I told them that I am going to be referring people I know to these great guys and Nissan. In addition, I have always been a fan of Nissan cars. They are great cars. One of the Nissan cars I got in the past was a 1997 Nissan Maxima. I was able to get 298,000 miles on it before I had to let it go. There are truly no words that exist on how pleased my son, wife and I. Great Job.

AWFUL, TERRIBLE SERVICE. This was my first time at this specific Nissan location and I’ll never go back. My car was there for ~5 hours, with zero communication by my service advisor about what’s going on. Oh, but they will send you a text & email to “review your inspection” and want you to approve the list of what they recommend needs fixing or replacing (again with zero explanation). They wanted to replace my transaxle ($4,500 repair, along with other things) and would not explain why. I don’t know many people who would just approve that kind of expensive repair without at least knowing what’s causing the issue. Scott my service “advisor” refused to call me back when I called around 5:30pm wondering what’s taking them 2.5 hours to replace a lightbulb in my brake light and a cabin filter. And then when I call back another 30 minutes later, Scott and all other advisors left for the day with no phone call back to me. Thankfully, the cashier got a hold of someone (I’m assuming the service manager) who had to turn around and call me back and even he seemed cold/standoffish with me. At that point, I lost all trust and didn’t want anything else serviced there, I just wanted my car. There was zero apology or accountability for not communicating anything to me. They were just going to leave, not call me, and leave me without a vehicle for the night and the morning. I’ll never come back.

Joseph, my Service Rep was exceptionally courteous and professional. He made my service experience great!!

Thanks to Joseph in the Services department, I was able to get my car tire replaced pretty quickly.

Scott Slattery was professional, patient and knowledgeable. He handled my baby (2019 Armada) as I asked and I haven’t had any trouble since bringing it in.

This dealership was by far the worst dealership that I’ve ever used. There way of helping people was by telling the customer to put more money down. I would never buy nor send anyone to this dealership.Now the same dealership in North Aurora was fantastic. They did everything in there power to help me get to a payment that I wanted to be at without saying you need more money. I’ve bought two vehicles from the North Aurora dealership and walked away happy each time. If you want a good deal and salesman that take care of their customers then go to Gerald Nissan in North Aurora !

You are greeted with a Friendly courteous reception at the door at the sign in desk and within the showroom. You are updated on the progress of your vehicles service and on completion the service technician will explain what was done during the service. A very clean service area and showroom with a comfortable waiting area. Gerald Nissan is my sales and service provide of choice.

Chad Owendine gave us great services at Gerald Nissan dealership- He was so patient and very informative as well. He never came across as pushy salesman as normaly we have impression for car sales people. He showed us as many cars as many we wanted to see and helped us close the deal. He even stayed after store got close and never rushed us.Thank you Chad for all your help 🙏!!!

Great customer service and flexibility with drop off and pickup! They were able to accommodate me same day for oil change and ended up having tires in stock that we needed. Great service all around. Thank you!

Jonny and Carlos truly helped me get the best deal possible for my new car. They made the process smooth and easy. I love it! Thanks to all at Gerald Nissan!!!

As usual, Saul Cabrales took care of everything I needed. I was in for an oil change and they discovered I needed new brakes. They were able to do them while I waited so I didnt have to come back.

Liked that you were close to my home. Also, I am an early riser so appreciate your early service hours.

Excellent Service. Person selling the vehicle was not as seasoned a seller so I am hopeful that person will learn more overtime. Based on that person’s drive and willingness to please, I believe they will grow with more experience.

GM Aaron Assllani and salesmen Noaha, helped solve an issue with a purchased car in February that had some major paint issues. They were quick to remedy the situation in my favor, rather then send me packing. Clear focus on customer service. As long as they are there, I wont shop anywhere else.

I had harrold helping me out and he was great, answered every question I had and got me in the car I love! Thank you Harrold!

Very friendly workers!! Great help when purchasing your vehicle!!

Austin K. was so much help. He greeted us right away with great energy. He asked all of the right questions, respected my budget and got me a great deal on the vehicle that I love!! He really knows how to listen to what you want and will work his hardest to get you exactly that.

DO NOT GO HERE!!! I recently visited this dealership and had the worst experience I’ve ever had. THEY WILL TRY TO SCAM YOU. I felt like I was taken advantage of but I’m so lucky to have seen past their deceitful tactics. I went there looking for a used car. I found one online so I called the dealership to make sure it was still available. I spoke with Allison Rushakoff and right away she seemed super nice on the phone. Told me they absolutely had the car and that she would have everything ready for me so I could test drive it when I got there. When I arrived I was greeted by Luis Rivera mentioned Allison’s name and told him the deal. After waiting there for 15 minutes Allison greeted us personally and told us that they are no longer able to show us the car because it was being sold. She showed deep regret because she told us the wrong information on the phone but I reminded her my budget and mileage requirement and she insisted that she would make things right. And that she would find something that we would like, something better. So we trusted her and waited and eventually she came back with a huge smile. She said not only did she find something in my budget but it’s also a newer car in way better condition!! She repeated two more times that this meets my requirements and is the same price as the car I originally wanted to see. So we test drove the car. Fell in love. Went to buy it and before anything they ran my credit (excellent credit btw). Then once that was done they give me this paper to sign and the car is over $3000 more than we agreed on!!!! Luckily I caught it and told them the numbers weren’t right but they refused to fix it. Even refused that I was told a different price. I requested to bring Allison back out so she could explain and coincidentally she had to “step out for a family emergency”. The manager Jorge Rodarte came and still refused to give me the price I was promised. He wasn’t sincere at all honestly didn’t care about us or the mistake. They seriously wasted my whole day and expected to trick me into signing something I completely didn’t want. I knew it was a set up because after leaving I tried calling Allison to ask what happened and they wouldn’t let me talk to her. Moral of the story, this place is shady. DO NOT GO HERE UNLESS YOU WANT TO BE TRICKED AND TAKEN ADVANTAGE OF. THEY DO NOT CARE ABOUT WHAT YOU WANT AND ONLY WANT TO MAKE YOU SPEND MORE THAN YOU PLAN. DO NOT TRUST THEM. They definitely play games and have a good system in place to rip people off. This is just not right and not how a business should be run.

It all began with my sales associate, Howard Krick. He set up an appointment, did some research before I arrived, and was prepared with all the information I needed. He took the time to work with one of the sales managers to help me get the best deal. Most importantly, Howard is a man of his word. He assured me he would do what he could to get me the best deal- and he did!

Still think the window rubber cleaners should clean better, but I was told they were fine.

Good customer relation. Service done to satisfaction

Service & parts were friendly and helpful. Above and beyond other dealerships Ive gone to over the years.

The service gentleman i worked with was extremely polite. The Tech that serviced my car was also very thorough. I appreciated the fact that he had me drive around with him to verify we both heard the same noise so he knew what he was targeting.

Shouldnt be Jake at state farm, Should be Jake at Nissan. Got me out a bogus deal on my car put me in something clean and fitting. So far, so good. Jake was a blessing.

Great Customer Service and professional service personnel

Brought the car in for the engine running loud. A heat shield was fixed, which has nothing to do with the loud engine noise. Called to speak with the tech who worked on the car and he was unavailable for 4 days. They kept the car through the weekend and until the tech was in to speak to me about the repairs on the following Tuesday. Which he ensured by fixing the heat shield, the loud engine noise was gone. It is not, and now I still need to have it checked out….somewhere else this time.

Best service experience I’ve ever had Kyle is the best tech to ever work on my car

This place is a joke dont wast ur time with a place that is so disorganized i bought a Nissan Rouge i bought all the extra insurances they sold me including gap car was totalled 3 weeks after purchase Insurance has already paid off the carBut after 20 phone calls to this place they cant cancel the 4k insurance and gap they sold me because they have ignorant people working be careful and dont wast your time here

A big thank you to Manny Urdaneta for the fast, professional, and kind transaction. I’m very pleased with the price and the level of professionalism offered to me by both Manny and Luis. I would recommend Gerald Nissan Naperville for both selling and buying without the hassles that most expect.

I scheduled my car to be fixed for two recalls and when I made the appointment I was told that I would be dropped off and picked up for a shuttle and now they’re telling me that they don’t pick people back up or as they say a return shuttle to go pick up my vehicle and I have no way of getting there to go pick my vehicle up and I said that’s my problem. I will never recommend these people to fix anybody’s cars at all if you have to have your car fixed and go somewhere else to another Nissan dealer

Mario Lopez was suuuuper helpful!! He was very nice and very patient. He went above and beyond to meet my needs and exactly what i was looking for. Excellent salesman this dealership has. A1 experience!!

I dropped my car on Friday at 13.30 for oil change and tire rotation. They told me it will be done with in an hour. But nothing was ready on that day and they didn’t give any updates. So Saturday morning around 10 am I call one of my friend working in Nissan, when he inquire what’s happening he found it was ready on Friday itself. Even if they have all my information and contact details on file, the irresponsible people working there didn’t give me a call. Very bad service.

The customer service department is grossly incompetent. I have had 3 bad experiences in a row servicing my car here. The scheduler scheduled my service for a time when there were no workers there, my service rep wouldn’t return my call for 2 days and they reprogrammed one of my two keys, so the second key no longer works. Complaints go unnoticed. I’ve asked to speak to a manager, but have not received a call back. I will never buy a Nissan again because of the service department at Gerald Nissan.

Everybody there is great. The salespeople are so helpful and the showroom is clean. Luis was very polite and offered snacks and drinks.

Austin was the BEST salesman we have had. He knew we had a time limit and he made it happen! Who buys a car in an hour after making the decision? If you work with Austin, you will! That dude knows the meaning of hustle!!

Scott was very helpful & attentive.

Very nice and helpful. Jacob treated me like family

This is our FOURTH Nissan from Gerald Nissan, and I have to say EVERY TIME the experience has been enjoyable! (As enjoyable as buying a new car can be!)Jacob did a great job taking care of us, from introducing us to all the different options, getting the cars clean and ready for us to test drive, and giving us a great deal while maximizing the incentives!We are so happy to have this great dealership here. And will always suggest Gerald Nissan and Jacob!

I had my vehicle towed to Gerald Nissan very late in the afternoon for a blown rear tire. They had saved the replacement tire for me and quickly changed the tire. I received service in the usual professional manner even though my request was urgent and late in the day.

VERY DISAPPOINTED IN THE RESPONSE FROM THE OWNER REGARDING REBECCA ROMAN’S COMMENT! Allison Rushakoff should take accountability for her mistake. I was with Rebecca when she was on the phone with Allison, specifying her budget and not wanting to go over that cost. Since Allison was the one who took her call, she should have communicated the specifications to Luis. Allison pleaded (with hands in prayer form) asking Rebecca to give her a second chance to make this right since the car she wanted to test drive was no longer available. She returned RUNNING with excitement and said that a better/newer car was available and that they could sell it for the same price. Rebecca was hesitant at first and asked if she was sure. Allison reassured her and said yes then told her to take it for a test drive because she was certain she would not be disappointed. After the test drive, there was no need to look at the other options. This car was great and Allison had us believing this was within the budget.I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. They will intentionally put you in a vehicle over your budget to deviously trick you into spending more money, then deny what they promised. For Allison Rushakoff to suddenly leave for a “family emergency” seemed very questionable. When calling back, the lady who answered said Allison was, in fact, in the office but in a meeting. This response from the owner reads, “... We were surprised when you jumped up and ran out”. SO MANY LIES!! We stood up disappointingly and had to explain that we did not want to look at other cars because we did not want to do business with a company that would treat customers like this. We were hoping you would call us back to try to make things better. We did not meet the owner, though I am quite sure an establishment like Gerald Nissan has video cameras to show who did the actual “running”. It is very disheartening to think of the number of customers your dealership takes advantage of. We are so thankful that GERALD SUBARU was able to remind us that not all car dealerships are deceitful.

Noah and Jacob were extremely helpful. It was refreshing to work with straightforward and forthcoming sales associates. The hassle-free process was the quickest and most enjoyable I have had in purchasing a new vehicle. Would recommend.

Awesome team! They made me feel like part of the Nissan family! Carlos, Ruben and Johnny really helped ease my anxiety of buying a new car. My experience was very enjoyable and I highly recommend if anyone is looking for a new car. 😍Love my new car!!! Thank you Gerald Nissan Team!

The technician was very helpful and communicated with me to make sure to answer any questions I had

Easy and quick service. Everyone is always so very friendly.

The external customer care is excellent and they are always accommodating.

Great service and great working with all special the sales many

I purchased my car from them in early 2019 and continue to use them for all my oil changes/services.They are professional, great to communicate with and I trust my car with them.

Austin is one of the most courteous and knowledgeable salespersons I have experienced. He is patient and a joy to talk with. Thank you Nissan for such a wonderful experience.

Courteous and friendly. Gave me a discount although there wasnt a deal on my oil change.

Mark J was great; he helped me resolve an expensive problem by staying in contact with me, the dealer I purchased my car from, the warranty company. Great service, and I will request him for future services.

Yesterday was the best car buying experience I have ever had. Carlos was amazing to work with. I gave him an impossible task of getting the car I wanted within the budget that I had. He made it happen! Everything was fast and seamless and I would totally recommend working with Carols!

Austin K was very helpful and got a nice car. Thank you.

My salesman was absolutely amazing. Very helpful and got me exactly what i was looking for with an even better deal than i was expecting.

WOW!!!  Is the best way to describe my experience here , I been going to so many dealerships to find my perfect car and on that day that was my third one. When my brother and I got there just to look (not knowing I would leave with my dream car) Austin a sales representative approached us right away with no judgment not knowing if we had the money or the credit to get a car, I told him what kind of car I wanted and he grabbed the keys and we test drove it , when we came back I told him lets talk numbers. What I love most was that everyone there approached us with above and beyond customer service and when we talked numbers it was more them helping us getting a car then selling us a car, belive me theres a big difference.  I wish I would have come here first.  I want to thank everyone there from the manager to everyone on the floor on 3/9/21 I had a paper with everyones name but I missed placed it but I didnt want to wait any longer to give a review.  Big thanks to Austin for his customer service,  highly recommend for anyone looking for a car to come here first!!!! I will definitely be back to by a second car .

Jorge Famania helped us a lot! He gave us a good deal and explained all the features well. He was very kind, respectful, and courteous! Overall, very happy with the service. Thank you Jorge!!

I purchased a Nissan Juke from this place then the next day the check engine light came on. I took it back the next day and they gave me a hard time giving me my money back. Luis along with his other employees sold me the car knowing it had engine problems and was lying saying nothing was wrong with the vehicle. I would not recommend this place Bad customer service and they will sell you anything all they care about is money