user
Mooresville Ford
151 E Plaza Dr, Mooresville, NC 28115, United States
Appearance
Mooresville Ford
Comments
Ad
Review №1

Larry Cheek is a gem! We had a disappointing experience at another dealership so Larry was just a treat. He was knowledgeable, kind, and respectful to me and my wife.Dylan was super helpful getting the warranty coverages squared away.The whole team thus far has been wonderful to work with. This dealership seems to know that we arent just buying cars, were establishing relationships.

Gr
Review №2

I bought my 2021 F150 from Mooresville Ford . They have been an all around excellent Dealership. The sales and service staff always make me feel taken care of. There is a sense of pride at this Ford Dealer!

Ro
Review №3

Amazing to work with! They provided us with an competive quote and had our paperwork done quickly. The whole process took less than an hour. Will definitely be working with them in the future for any ford vehicle purchases.

Su
Review №4

Mooresville Ford has helped me out twice now. I’m from Florida but visit Mooresville regularly.This time I had a minor accident and wanted to make sure everything was in good shape before I headed back to Florida.Jeff aligned all 4 tires and took a good look at the front end and underneath to make sure everything looked good for the trip home.I appreciate the staff at Mooresville Ford, they’ve been there and done a great job when I needed them.Thank you

Am
Review №5

Best experience I have had buying a vehicle! I am in love with my 2020 Expedition XLT and my family of 6 will enjoy this vehicle for a long time. Jeremy was awesome with his knowledge of the vehicle without being asked. He was extremely personable and friendly showing his compassion for customer service and his job. He even offered assistance in the future with any questions or concerns with the car. Dylan was awesome in finance, efficient and transparent with finalizing my purchase. Job well done Mooresville Ford!

Ly
Review №6

My Explorer ST is my third purchase from Wilbur Rouse and Mooresville Ford. I will always go back to them, there are Ford dealers closer to me but it doesn’t matter. Great people, easy process and I know they always can be trusted. They have continually gone above and beyond for me and my family.

Gr
Review №7

Amanda in the Service Department went above and beyond when my sunroof was stuck open and would not close. Mooresville Ford was the only dealership in the greater CLT area that was able to assist with my service request within a reasonable amount of time. Amanda and service techs were able to park my vehicle in their service garage even though they weren’t able to examine the vehicle until a few days out. Once they were ready to start the service request they patiently dealt with my car warranty company and addressed all of my questions with prompt responses. They even contacted me to ensure that they were working on the steps to get my car fixed prior to me requesting to do so.

sh
Review №8

Great service and awesome staff. The mechanic explained to me in detail the issue with my car which I appreciated. Paula took the time to explain the breakdown of my bill and happily answered all my questions. I am completely satisfied with Mooresville Ford!

Ro
Review №9

I get my vehicle serviced at Mooresville Ford, Amanda my service writer is the absolute best at scheduling my vehicle service utilizing the least amount of my time. The work is always done well, at the time promised and had a good value.

Sa
Review №10

Scott Speagle and Ryan Brecher are the reasons I bought from this dealership. They were welcoming, trust-worthy, and genuinely determined to do right by me and it showed. They went out of there way to make sure my fiancé and I felt comfortable and capable of making the best decision with their guidance. Scott and I talked most of the time about weight lifting and common interests in fitness and he didn’t have to do that but he did to ensure a positive experience as buying a car can be one of the most stressful things a person does. Ron in the sales department was also very helpful and patient in explaining the different warranty options. I strongly recommend this dealership as they are truly class acts and helped me through the car buying process with no pain and a lot of gains as the pics show haha. Thanks for the great experience.

Di
Review №11

Mooresville Ford always takes great care of our vehicles. We only let them work on all our Fords. They are so friendly and even took me to work and picked me up to go back and get my car. Paula was the sweet lady that helped me in the Service Dept. So really knows her stuff and even offer me a mask because I didn’t have one. All the staff in the SD were compliant with the Covid mandate. Thank you again Paula!

Da
Review №12

Excellent customer service by Scott and Ryan. Very knowledgeable of their products presented in a low pressure, honest and transparent environment. Highly recommend this dealership.

Mr
Review №13

My experience with Mooresville Ford was interesting and unique. It started off on Saturday, Oct. 2, when I found a used car on their website that I was interested in. So I called at 8:30 am and talked to Kelly to inquire about the car. Since the dealer does not open till 9:00 am, she said she would check and see the availability of the car and call me back. Kelly called back within 10 minutes and said she talked to Scott (a salesperson) who visually confirmed the car was there and available. Since the dealer is a 2 hour drive from where I live, I aske to ensure the car would be available to see and test-I am coming to see it!After a 2 hour drive, I arrived at Mooresville Ford and was greeted immediately by Scott. He informed me that another salesperson had people at the dealer looking at and testing driving the car I was considering. Long story short, the slimy unprofessional salesperson (not Scott) called potential buyers once he caught wind I was also interested in the car. Scott apologized several times, was very frustrated (as well as me) and could not believe a co-worker would act unethical and steal a deal.As I talked with Scott, I asked him was there something else I could look at since I had already made a long drive. Long story short, Scott was amazing! He was professional, knowledgeable, friendly, sincere, honest, and just a nice guy!If you want to buy a car in Mooresville, NC you must see Scott! He is the man!!!Things did not start out very well, but Scott went above and beyond to make things happen!!!

Br
Review №14

There is something to be said for buying local and supporting local businesses. Jeremy Gattenby (sales professional), the sales manager (Bubba), and Woody from F&I all attributed to an absolutely seamless and quick buying process. Literally took less than an hour to buy a new truck. Mr. Shoe runs a tight ship and it’s evident he’s created a family atmosphere with 60 years of service to our small community. Sure there are bigger stores but I’d wager none treat you like family the moment you walk in. No pressure or typical car sales tactics. Would refer them to any friends or family without hesitation. Thank you Jeremy, Bubba, Mr. Woody, and Mr. Jeff Show- Bryan V

Ji
Review №15

Jeremy was great! Friendly, professional, and very knowledgeable about different models and trim levels. I would go back without hesitation and would highly recommend Mooresville Ford, and especially Jeremy, to all my friends and family members. Thank you again!!

Br
Review №16

I am a new customer to this location and found the staff to be very helpful and accommodating! Scheduling my vehicle appointment online was easy and the vehicle service was completed in a timely manner.Jeff and the other staff were friendly and provided outstanding customer service. It was refreshing!

Br
Review №17

These guys are amazing! I bought a [used] ‘06 F350 here for an amazing price. Drove it about 45 minutes back home and the very next day I drove to the store and it wouldn’t turn over when I came out. Mooresville Ford sent a tow truck over an hour down to Indian Trail and towed it back to the dealership. They sorted it out (easy fix) and a few other knit picky things I’d found and didn’t charge me a dime. I’d shop here again for a new or used vehicle without hesitation and recommend anyone in the market to do the same. WHEN (not if) you go in, ask for Tim or Scott and tell them I sent you :)

Ka
Review №18

Had a great experience at this dealership from the very beginning! I found a bronco that I liked online and Scott reached out immediately and went above and beyond to help me find the right one! He sent me information about all the Broncos they had and I was able to get the perfect one! I drove up the next day and he was there waiting on me to help me get everything together. Dylan in finance was very helpful also and was able to get me the best rate to keep the payments at what I was hoping for!! I can’t thank these two enough for helping me through this process!!

Da
Review №19

Jeremy went above and beyond to make make my car buying experience as quick and easy as possible. He was extremely helpful during the entire process and made it 100% stress free! I highly recommend buying a car here!

Za
Review №20

I bought a 2021 Bronco Sport from Mooresville Ford just a couple of weeks ago and the guys in finance were absolutely phenomenal when it came to helping me out! This was the first car that I had ever purchased on my own, but Dylan and Ray were a great help and allowed me get the car I needed at an affordable rate. I went into the office and Dylan worked with multiple banks to get me the best rate. In addition, there was a good amount of paperwork that was involved, but he made everything very easy for me to understand and walked me through the entire process. If you go to Mooresville Ford I would 100% recommend going through Dylan and Ray when you go to finance!

Ti
Review №21

My Ford Flex developed an oil leak. The vehicle is under warranty. From the moment I arrived at Mooresville Ford the service advisor, Amber, arranged for everything I needed. She scheduled the service for another day as they were extremely busy. I arrived the next day for my appointment. Amber was prepared for the appointment and had the courtesy driver drive me home. Amber kept me appraised of the repair work and contacted me when repairs were complete. The warranty was honored and I’m back on the road.

Tr
Review №22

Bought my first car here! Scott Speagle was an enormous help and got me the best deal he could. Definitely the most trustworthy dealership I’ve been to, and treat you with respect!

cl
Review №23

My husband and I have bought and traded-in many cars, at various dealerships, over the years. However, our experience at Mooresville Ford was, unquestionably, the best that we have ever had. In one afternoon, we traded in our old cars and purchased two new ones, much better suited for our current life-style. The entire transaction was executed with efficiency, professionalism, attention to detail and unsurpassed customer service. In our opinion, Wilbur Rouse, Grant Shoe and Dylan Ladner set a new bar for excellence and transparency in this industry. We cannot recommend this dealership enough.

Yv
Review №24

Larry and Wilber were awesome. I test drove a few and they worked really hard to put me in a vehicle that I liked and was in my price range. Now that I have driven it for 5 days I have to say that I love it 😀

Je
Review №25

This company REFUSES TO HONOR OUR FACTORY WARRANTY! We have a bumper-to-bumper warranty on our newer Ford sedan. There were problems with an interior item that needed to be replaced and it was under warranty according to the Ford website.This company gave us appointments to assess the problem and another to fix the problem for which we took days off from work. When they had the part, they called and we arrived, the mechanic was ready to fix the car. Until someone came over to the mechanic and told him not to do the work. He said that it wasnt covered after all, not true. Our time was wasted our time with two appointments for nothing.We decided to call the original Ford dealership where we bought the car. We told them the problem and they were able to fix the problem for free and even included a free car wash.I would stay away from car dealerships in this area. They are all overpriced because they think everyone is wealthy and think people will overspend on vehicles just for convenience. Most dealerships make their money on servicing vehicles and selling used cars, often they dont want to do warranty or recall work on vehicles because they do not get paid as nearly much as other non-warrantied repairs.

Ry
Review №26

Mooresville Ford always takes care of me. Jeff is the friendliest and in my opinion the best service technician they have at this location. Always ask for him to do your oil changes, tire rotation, etc. he will do an amazing job!!

Ma
Review №27

The BEST dealer in Mooresville. They don’t jerk you around or waste your time. Go talk to Scott Speagle, you won’t be disappointed!

An
Review №28

Wasn’t offered a loaner until 4 days later. No one reached out to me to keep me updated on the work. I had to reach out to stay updated. Very nice employees

To
Review №29

Always a great experience and service from Ms. Amanda and the service team.

Ma
Review №30

I had issue with water on passenger floor and called and made appointment to cone see Amanda. The morning of appointment I meet with Amanda who was very pleasant and helped get everything ready for the mechanic and got me shuttle ride back home. The driver was a very nice guy as well. That afternoon was called and my truck was fixed. I went to see Amanda and she explained what they did and the problem found. I will always use Mooresville Ford because of the staff

Wi
Review №31

The whole staff was great. It was my first car buying experience and Sean was a lot of help and very patient with me through the whole process. They even stayed in the office way past closing time to accommodate me and my schedule. 10/10 would recommend.

Er
Review №32

Brought my F-150 in for service in the morning. They diagnosed the issue, said it was a 10-12 hour job for service and the parts were going to take 2-3 days minimum. So a week to get my truck back.The next morning at 9:30 a.m. I get a call back saying the car was finished. Not only did they do the bigger 10-12 hour job but they also completed two other 1 hour jobs all in less than 8 hours.This seemed really suspicious, either the issue was not really what they diagnosed it as or they severely miscalculated the hours the service should take.I called service manager, Jeff, and he said “sometimes you win and sometimes you lose.” They will tell you the technician stayed really late and got up really early and came in to finish it…but we all know that’s probably not true, you can’t prove it though without looking at a time sheet.I was not impressed with the integrity at Mooresville Ford or their leadership. But they have to live with themselves at the end of the day.Be careful if you are taking your vehicle here for service..they are also now charging a $100+ diagnosis fee for every separate issue you have. Feels like they are trying to nickel and dime people at every turn.

Ch
Review №33

Had a great expirience with buying a new truck here. Luke Coffman was a great salesman. Did not feel pressured into making a deal. Highly recommend this dealership.

Cr
Review №34

Thank you Shelby for your helping my son and I for two hours to reset a defected Ford Pass System. We appreciated your patience. It’s working GREAT now! Excellent Customer Service.

1c
Review №35

Great place no hassle fastest car deal Ive ever done. This is the place to go. Wilbur the salesman was great.

Bo
Review №36

I have owned 6 new F-350 Super Duty trucks and was in the market for a new truck with the Tremor package. I built the truck on Fords site and contacted a local Ford dealer to obtain pricing. I spoke with their GM and he gave me a fair price but I decided to reach out to Mooresville Ford and get a second quote. I am very happy I made this decision as their GM beat the other dealers price by a significant amount without ever knowing or asking me what the other dealer quoted. I ordered the truck through Mooresville Ford and their communication and updates throughout the process was impeccable. Most of my dealings were with Dylan L.., Director of Finance and Gray, their former GM. Additionally, I had the pleasure of meeting the owner of the dealership and he welcomed me to their family. The communication and service provided by this dealership is unsurpassed. I have never dealt with a more courteous and professional team at any dealership. If you are in the market for a new vehicle, reach out to Mooresville Ford, you will be very happy with your decision, these guys are AWESOME!

Ti
Review №37

This is my 2nd purchase from Mooresville Ford & I would not go anywhere else. I have gone to Wilbur Rouse for both purchases. His knowledge patience & honestly are why I will keep returning to Mooresville Ford, as well as send my family & friends to him.

Ro
Review №38

I just purchased a new vehicle and had the best car buying experience Ive ever had. Scott was extremely helpful in answering all my questions about the vehicle. He was very polite and professional. Dylan helped me in finance and was very friendly and knowledgeable. I highly recommend buying from Mooresville Ford.

Ja
Review №39

The staff of Mooresville Ford, are incredible, and are the sole reason for me coming back

Al
Review №40

I had Mooresville Ford change my oil and fix a leak in one of my tires. Amber was my service advisor. Amber handled my service and made it simple and easy. I appreciated the great service. I will use them again.

Sh
Review №41

Great experience with Mooreville Ford service departmnet, and imparticular Paula!! . Paula is very friendly and I really appreciated how she kept me updated on progress and costs. And best part is they were done before the completion date they had given me...even when I added on some extras repairs!

Ch
Review №42

My first time at this dealership, yet I found excellent customer relationship. Friendly staff ready to listen and take special care of whatever your needs are. Attention to details as well. I highly recommend you pay them a visit.

Th
Review №43

Really nice staff.Had obviously overbooked for my original appointment so when asked if I could come back another day for my oil pressure sensor work I didn’t have an issue. I was told I’d be the first in on the following Monday and they’d have me outa there quickly.Dropped car off at 8:30 and had my wife come and grab me as the shuttle wasn’t around after about half an hour. Arranged fir a ride back in the afternoon……. Noon comes…. 1….2….3 ….4:00? Still no call.I called at 4:15 and had to leave a message….. no live human….. at 4:30 they call and tell me I need. Radiator hose…… and they can’t get it till tomorrow??????Overall not thrilled with the service or the original diagnosis….. if it needed a new hose figure that’s pretty simple to detect…… three days to change out my oil pressure sensor and a radiator hose? Seems a bit much.

Tr
Review №44

I recently purchased an Explorer from Mooresville Ford. It was hands down, the absolute best car buying experience I have ever had. Everyone we dealt with was so nice and accommodating. I dealt directly with Larry Cheek. He was an absolute delight. Wilbur was super helpful and he and Larry worked together like a well-oiled machine. Dylan in finance works hard to make you feel comfortable and feel good about your experience. You can tell that everyone at Mooresville Ford is highly engaged and works together as a team. I highly recommend you check them out for your next vehicle.

Ed
Review №45

I loved working with Wilbur so much I brought 2 Trucks from him in the last 10 days! This has been one of the best car buying experiences!

Ni
Review №46

If I could give 500 stars, I would. Scott Speagle, Ray Woody, and Bubba Amick are the absolute best team to work with when purchasing a car. They moved some mountains and helped me get what I needed! These guys are the best. Call Scott ASAP if you are even thinking about buying a car - he will never do you wrong and the finance department will work with you to get you the best terms! So happy that this is my go-to dealer for purchase and service - when get there youll be treated like family. Also shout out to Amanda in service who always over the top helpful!

An
Review №47

Five stars just for answering the phone. I had to call 3 places, the day after 4th of July holiday. People were not even picking up the phone, and one was a closer Ford dealer!Mooresville is 35 minutes away for me, but Amber answered the phone, and thats why they get my business. Amber was professional, friendly, knowledgeable, and concise. Ill write another review when they complete my service.Note to all businesses: Sometimes, you just need to answer the phone, NO ONE with car trouble wants to wait for a call back, just to schedule service.Thank you Amber.

Br
Review №48

Had an amazing experience at Mooresville Ford. It was time to turn in an out of town lease so I dropped by to navigate the process. Larry and the rest of the team made it the most pleasant car buying process I’ve ever had. Walked out with a great deal on a new F150 and no added stress. Will be back for every future Ford purchase!

Da
Review №49

My husband Jason spent so much time going to several Ford dealerships and Mooresville Ford was the best to deal with. Scott was amazing to work with and made the process even easier. We love our new F250 and definitely recommend all of them! THANK YOU!

Mi
Review №50

We recently bought a new Ford Explorer from Mooresville Ford. I have bought a lot of cars in my life but this was by far one of the best experiences I have ever had Wilbur, was fantastic! Everyone was friendly and knowledgeable. The entire process was efficient and never did we feel any pressure on the purchase or financing. I will definitely buy my next car from them!

Gi
Review №51

I made an appointment with for to look for an upgrade from my original car that was getting old. I had an appointment with Scott. From the second we met with him until the second we took our new car home was such a great experience. Help us with every option and very honest. Very sweet and polite I highly recommend buying your car from moorseville Ford. Especially working with Scott.

Ri
Review №52

Service was great from the time we made the appointment to completion. We have always been loyal Ford customers for over 22 years. Thank you!

Ra
Review №53

I love my 2020 F150 I would recommend Mooresville Ford do you anyone they was polite courteous and nice to work with....My salesman Larry Cheek did a excellent review explaining the truck to us....

Gr
Review №54

Working with Mooresville Ford has honestly been my best buying experience! Scott was a great guy to work with and was very transparent through the buying process! The finance guys there were both great! They worked me a great deal on my 2021 F-150 and now I got a dream truck! Check em out!

So
Review №55

My purchase was very pleasant. The salesman was nice and informative. All if the staff That assisted me was nice.

To
Review №56

Don’t buy Ford. Their hitch metal tears under normal use and both Ford and the dealer don’t stand behind it. This is a 2017 with 27k miles.Edit:called them per below request; spoke to sales manager, service manager and Amy, all of which promised to call me back. Not one of them did. I heard the 5 star service thing was a funny joke with this place but just call them and see for yourself.

To
Review №57

If you need and service on your Ford vehicle, I would highly recommend Mooresville Ford. Every time I have an appointment, the work has started on time, the service advisor updates me while the work is in progress and they take time to answer all questions thoroughly. Also if you want good service advice - just call and ask for Amanda Claflin - one of the master Service advisors at Mooresville Ford - she knows her stuff !

Ky
Review №58

Took a while for Ford to build and ship my Bronco Sport but the entire team at Mooresville Ford was helpful and responsive the entire way. If my sales rep wasnt available someone else would step up to answer my question. Top notch dealer

Cl
Review №59

Great fast service. Amanda is great!

Sh
Review №60

It was truly a gratifying experience with my truck purchase at Mooresville Ford from the vehicle order to its delivery. It was a pleasure to deal with my sales advisor, Larry Cheek who has a good knowledge base on Ford trucks. During the sale process, I had the opportunity to work directly with Mr. Shoe whose commendable leadership is the key element for Mooresville Ford in providing the best customer experience. Kudos!!!

Je
Review №61

Had a great experience at Mooresville Ford while everyone else wouldnt give me the chance or attempt to help me they helped me in every way to get a vehicle and Scott helped me in so many ways when I let him know what I needed to fit my familys needs he went above and beyond to find something for me and kept me in the loop about everything he was very professional and up front about everything as well we will definitely be coming back when we are ready for another vehicle and I would recommend Scott to anyone when looking for a vehicle

Je
Review №62

5 Star Customer Experience and fix it right the 1st time is always the rule at Mooresville Ford. From the SM - Jeff H- to the PM Jim C- and each advisor. The customer experience at this dealership is always stellar. My thanks to all who made my experience outstanding in every aspect.I also want to thank Amy F- for all of the outstanding assistance she provides myself and Quick Lane from a marketing aspect. Amy is outstanding to work with.

Di
Review №63

I took my car in for a tire rotation, oil change and state inspection. Took almost 2 hours! Hate that you cant make an appointment any longer for this service and it never fails somehow they always come up with some excuse to not provide the services I requested. They would not rotate my tires as they said the didnt want to put worn tires on front but I recently purchased a tire and the place I purchased didnt think any of the other tires were worn enough to replace. This isnt the first time Mooresville Ford has either not done what I requested it gave me more than I requested without prior authorization. Im not taking the versa back

Sh
Review №64

I’m so happy I went to MOORESVILLE FORD yesterday and drove off with my new car. Jeremy Gram and Paul were awesome and worked really hard to get me approved for my Toyota Camry! They really went above and beyond for me and my family. Words cannot express my gratitude and appreciate that they didn’t give up and worked tirelessly for me! Thank you guys so much!!! I LOVE MY NEW CAR!!!

Gi
Review №65

From the beginning, my experience with Mooresville Ford was great. Kellie Isom helped me online as I looked through potential vehicles. She even had a vehicle transferred from another dealership so that I could look at it and potentially drive it. She then referred me to Shaun Garten, who was fantastic. I realized that the transferred vehicle just wasnt for me. Shaun really listened to my needs and was not pushy or demanding. He helped me find a vehicle that worked for me, not for him or the dealership. I then worked with Ray in Finance, who was terrific. Ray helped me figure out a payment that was best for my budget. Even though I bought a used 2016 vehicle, everyone, including a manager who went out of his way to congratulate me on my purchase, treated me as if I had purchased a new top-of-the line vehicle. THANK YOU SO MUCH FOR A FANTASTIC EXPERIENCE! I will recommend Mooresville Ford to everyone.

Ba
Review №66

We were extremely pleased with our experience at Mooresville Ford. From Pennsylvania since July 2020 and had been shopping around for a dealership we felt confident and comfortable with to care for our 2019 Ford F-250. I believe we found the right one 👍

Br
Review №67

We just purchased a Brand New 2021 Ford Explorer from Mooresville Ford and it was the best car buying experience we have ever had! Scott was extremely helpful throughout the entire process! It was a really quick process and we were very happy with how fast, professional, and nice everyone was. We would highly recommend Scott for your next car purchase!

Do
Review №68

Traveling from Florida to Virginia for a funeral and then back to Florida. The worst trip I’ve ever had to make only got worse as I started my way home. I heard a screeching noise coming from my front tires. I knew by the sound it was most likely my brakes. I had over 600 miles left to drive so I googled the closest Ford near me which lead me to your mooresville location. I had to be home in Florida the following morning for work. I explained my situation to the lady. I wish I could remember her name but my mind was other things at the moment so you’ll have to forgive me. She was about to go on her break just as I walked in but she was so kind. She immediately called the techs asking if she wrote up my ticket before her break if they could squeeze me in. I was also traveling with my girlfriend and my dog. She let me know it would still take an hr or so to look over my car but not to worry my dog could come inside with us. I was greeted with nothing but kindness from everyone at this location. My dog was given water, treats, and pets from everyone. She loves attention. It ended up being my brakes and rotors which cost a pretty penny but luckily thanks to the kindness and quickness of everyone we were able to get back on the road within 4 hrs. I can’t thank everyone enough at the mooresville location. Y’all made an unfortunate circumstance in an unfortunate situation less stressful. And again thank you to the lady who put off her break to help me. Your kindness will not be forgotten.

Ke
Review №69

Drove over an hour to this place after extensively speaking with the manager Bubba and online salesperson prior to the trip. Was assured that we qualified for a particular vehicle with only $1800 down. My partner stressed that we didn’t have the time to waste if they would not be able to assist. They were given all of his financial information via phone. He specifically inquired if we were guaranteed to drive away with that car. He was told yes. Bubba informed him that the down payment could be even lower with a co-signer. Needless to say the down payment was $1000 higher and after wasting hours in this place and signing and putting the down payment for our new car that had to be picked up the next day as it needed to be detailed. We were called while en route to pick up our car telling us that the bank didn’t approve us after all. We were then offered two older model higher mileage cars for the same down payment and price per month. When we voiced our concerns about all the deception and our time being wasted. Especially after being there hours while they supposedly worked deals with banks and ran numbers. Bubba basically said take what they’re offering us or come back on Monday to get our money back. By the way this was a Saturday. Then proceeded to turn his back and walk away. I never felt so humiliated and disrespected in my life. Yes my credit is bad but that doesn’t make me a bad person and nor should I be treated as a pariah. Life happens. Nor should my time be wasted. You advertise that you can assist any credit type. I can accept a no but not coupled with disrespect and bad customer service. As we were preparing to pull out, I did get an “apology” from Bubba regarding his lack of customer service skills that began as “I’m sorry that you took it that way…”. Oh btw the whole ordeal is on video and we will tag you once we upload it to all social media platforms.

De
Review №70

They have been very good to me and are very helpful . I came from Huntersville Ford because of Mooresville Ford paying attention to detail and willing to work with me when my work schedule has changed. ThT goes a long way with me.

Pe
Review №71

I recently purchased a truck from Mooresville Ford and could not be happier with my decision. Scott Speagle was an absolute pleasure to work with, from having a detailed knowledge of the vehicles and features to accommodating my schedule and being extremely responsive. He went out of his way to treat me well throughout the entire process, and I would highly recommend Scott and the Mooresville Ford team to anyone in the market for a new or used Ford.

D
Review №72

I purchased a 2021 F150 from Mooresville Ford. Love the truck, it was worth the wait. The staff was amazing. Amy Freestone was awesome in helping me with my purchase, getting me the best possible deal, and keeping me updated thru-out the sale. Taking delivery was the best vehicle purchase experience Ive had. Ive had quite a few throughout the years. Scott Speagle and Ryan Brecher were a pleasure to work with. I was in and out within an hour and on the road home. Great advice, service, and employees. I would definitely recommend Moorseville Ford.

Bl
Review №73

I recently bought a 2016 Chevy Colorado. Scott Speagle made the process super easy and stress free. I would highly recommend coming here to purchase your next vehicle. Friendly staff and great customer service.

Jo
Review №74

Amanda is always so friendly and professional. The service department is doing a great job!

Ro
Review №75

The service was great and on time. Amber kept me informed and the only surprise I had was when they offered a military (PRIOR) service discount when I checked out. Thank you Mooresville Ford!

Te
Review №76

We had 2 salesmen helping us to find a vehicle that would satisfy our needs. They were Wilbur Rouse and Larry Cheek. Without question, they were the most informative, helpful and personable salesmen I have ever had when buying a car. They listened and did not interrupt our questions and comments. They sold at the proper times. They made it the easiest car buying effort I have ever had. All dealer support folks were greatly helpful. I would suggest Mooresville Ford and my two salesmen to anyone that inquires about buying a new vehicle. I has anticipated a stressful experience based upon past car buying trips and I was so pleased on how un-stressful it was made to be by Wilbur and Larry.

Ti
Review №77

Mooresville Ford, our Salesmen Doug Sloan and their finance department were fabulous. It wasnt about payment, hard selling, or even up selling. It was simply information on what we were looking for, encouraged us to look and drive other trucks to be sure we were 100% confident in what we were purchasing. They treated us like family. Absolutely fabulous.

Be
Review №78

Amber was very prompt in getting me signed in and my car servicedappreciate the friendly service from all at Mooresville Ford.

Ka
Review №79

Mooresville Ford was one of a kind place where purchasing your vehicle can be easy, less stressful and enjoyable. I am from Atlanta, GA and drove all the way to Mooresville to purchase my first 2021 F-150 XLT Sport. My brother in law introduced me to Larry Cheek and Wilbur Rouse. It was such a pleasant experience from the get go. Larry Cheek was extremely knowledgeable about the truck and first hand demonstrated and explained every single features. These two gentlemen along with Grant Shoe made my truck buying experience enjoyable and it was smooth. Their hospitality and professionalism was top notch. Will definitely recommend Mooresville Ford and their team to my friends and family any given day.

St
Review №80

Mooresville Ford was fantastic to work with for my most recent repair that turned into a trade in. Amanda from Service Dept. was outstanding and very understanding. Shaun from Sales Dept went above and beyond to be of assistance to me and making the trade in the smoothest experience possible. Very sincere, not salesy - I never felt pressured and stressed into buying a car. He and Dylan from Finance made the process very smooth and efficient. They did all the upfront heavy lifting to the point where I just needed to sign and drive off when I arrived. Thank you for the wonderful, stress-free experience!

Ma
Review №81

I just purchased a brand new 2021 Ford Explorer from Mooresville Ford and wow it was so easy! Larry and Shawn were extremely helpful throughout the entire process. Larry took me on the best test drive I have ever been on in my entire life! Ford should video the way he does his test drives and make it a standard that is expected on how every test drive should go! It was a really quick process and I was happy with how fast, professional, and nice everyone was. I didn’t feel rushed and no one was pushy trying to make a sale which I really liked!

Kr
Review №82

I have to say that Mooresville Ford’s Service center does a very nice job with servicing their customers both by communicating honestly and timely plus providing quality repair work. I will continue to bring my Ford vehicles here for service.

Re
Review №83

Fantastic experience with Shaun. Fully transparent, so helpful and easy to work with. 100% recommend this lot and this salesman!

Do
Review №84

Had a great overall experience buying a 2011 Ford Mustang for my daughter. My salesperson, Scott, was very helpful and really took the time to help me review the car and answer all of my questions. Everyone at the dealership was pleasant and helpful. Very happy with my experience and the salesperson (Scott).

Bo
Review №85

My 2017 F150 with 115k miles on it had a transmission issue. Huntersville Ford did not fix it completely. I had left 2 voicemails for the service guy Nick (or Rick, cannot remember), but did not receive any return calls. Not being happy with that, I took the truck to Mooresville Ford who diagnosed it properly and seemed to have fixed it. Paula at Mooresville Ford was very nice to work with and while I am a repeat service customer there, I will continue to go to Mooresville Ford.

Sa
Review №86

I got my new car in 2017 from Mooresville Ford and worked with Scott! He was awesome and we came back this year to get my husband a new truck and he and Ray were awesome! They helped us find exactly what we were looking for with no pressure. They are a great team and we will be back to see them again when its time to trade up again :) A big thank you to Scott, Ray and the lady in the finance department (sorry I cant remember your name at the moment)....you were all wonderful! We highly recommend them to anyone!!

Sh
Review №87

I was very pleased with mooresville Ford. They made my vehicle being in the shop so easy. I was provided a loaner car while my car was worked on. My 2017 Ford Focus was having transmission trouble which was fixed way faster than I was originally told, which I was glad of. I would recommend this place that’s for sure!

Ja
Review №88

Scott Speagle really took the time to give us the best plan of action for the best vehicle and price range. Even after the sale was locked in he took the time to help us with all our vehicles functions and there were plenty of them. I’d like to thank Mooresville Ford for the best purchase experience I’ve ever had and would refer them to my family, friends, or anyone looking to be treated like a person instead of a paycheck.

We
Review №89

Service was great for an oil change and tire rotation!

Ba
Review №90

Jeremy G. and everyone at Mooresville Ford are extremely pleasant and did everything they could to get me in my new Explorer even with my challenged credit. They are not pushy like alot of dealership I have dealt with. I would highly recommend Mooresville Ford when in the market for a new or used vehicle.

Gi
Review №91

Had a pleasant experience with the salesperson (Ryan). He was amazingly honest, genuine, and helpful. He wasnt pushy and he didnt try to sell me something that I didnt want. Will definitely refer friends to them!!

Ka
Review №92

Was very please the salesman were great they helped me get into a really nice car I’m very happy would recommend them to anyone looking for a great car

Br
Review №93

I have purchased 2 vehicles in the past 5 weeks for Mooresville Ford. They are professional, fair and the service dept. is top notch. Shout out to Ray and Shaun for all their help. I will be in the market again for another vehicle soon and will be going there and no where else.

Sh
Review №94

REVIEW UPDATE #2: The owner Jeff Shoe reached out to me recently to discuss my service experience. He left me feeling assured that this experience was an isolated incident. I can happily say that the situation has be resolved to my complete satisfaction. We have been and will continue to be loyal customers of Mooresville Ford sales and service force.UPDATED REVIEW: After receiving an email with their response to my original review, I called to discuss my experience, at their request. First, receptionist put me on hold to get someone. No response. Second, she said she’d ring through to GM’s desk. My call was disconnected. (GM is Grant Shue, owner’s son). Third, she said she’d have to take a message and give to him personally. To date, I haven’t received a call back. It’s sad to leave this review. Our family has purchased 6 vehicles from the owner over the years. Jeff Shue is a fine man. When he was regularly there, the business sure seemed to be run better.Original ReviewI have 2 experiences to share regarding service of my F-150.#1- I had an appointment for 9:15 AM. While waiting on a simple repair and inspection, at about 11AM I was told that my truck had not been seen yet and they didnt know when it would be seen. I questioned the fact that I had an appointment and was told that an appointment time DID NOT guarantee a work time. They offered to take me home. My truck was ready hours later the same day.#2- I made an appointment weeks later for recall work for 8:15 AM, asking and hoping that my truck would be seen first thing, as I planned to wait on it again. I was told again that an appointment time DID NOT guarantee a work time. So I made plans to drop it off the day before so it would be there first thing in the morning. On the day of work, at 2PM my husband called to see if it was ready. It was not. We received a call about an hour later saying it was ready. I was told the job would take an hour and a half to do.Poor form Mooresville Ford, poor form. I wonder if Jeff Shue knows whats going on?

To
Review №95

This visit was based on a recall (airbag) notice.Well, of course, Ford/Mercury doesnt make any money on this service, so, to act disinterested would almost be understandable.Amber Moser however, was VERY friendly and professional as she guided me through the process. The parts came in weeks earlier than I anticipated and she set up the appointment on the following Monday after a Friday call! Uh oh, Monday??Early morning? Yeah, thats usually a nightmare, and again, she got my car into the shop BEFORE the 7:45am appointment. I can have it to you by noon, if thats ok she said.Yeah, right!! I thought...so when I got a call back from her at 9:30, I thought, oh no, extra work and problems!NOPE, the car was done and ready to be picked up!!Are you kidding me Amber?! :-0Fantastic experience and thanks again!!Tom SpurrierMooresville, NC

Ki
Review №96

Excellent dealership! Larry, Wilbur and Ray were very professional, personable and a pleasure to work with. They worked very hard to ensure I found the vehicle that was perfect for me. I would highly recommend them and this dealership.

jo
Review №97

First of all, let me start out at saying this is the worst Ford dealership I have ever been to. I went there for a leak in the right front tire, they changed the left front tire and lied about that tire leaking as well and instead they wanted me to buy a second tire.

Ke
Review №98

Mooresville Ford recently serviced my 2018 F-150. They were priced well and got me in and out. I went to the cigar lounge down the road and waited. It was a good day.

du
Review №99

I had the best car buying experience I’ve ever had working with Scott Speagle he was extremely helpful wasn’t pushy at all I ended up having to make 3 trips to the dealership that day before I was able to purchase my new 2019 f150 I would hands down work with him anytime I ever need to buy a new truck and would absolutely recommend him to anyone

st
Review №100

I dealt with Scott Seagle, and Ray Woody during my new car journey search and successful purchase.This process took about ten days to complete, four total visits to the dealership, and countless texts. I was provided premier service and a seamless transition from my previous vehicle to the newly purchased one. I can honestly say at every step in this process I was impressed at how easy they made it for me. Clearly they have set a high standard which they must follow to achieve such a positive result. This is the main reason Im writing this review- I have complete faith that my positive experience with Scott, and Ray is simply how they do business for anyone that comes into the dealership not just myself.

Information
97 Photos
100 Comments
4.5 Rating
  • Address:151 E Plaza Dr, Mooresville, NC 28115, United States
  • Site:https://mooresvilleford.com/
  • Phone:+1 704-664-1300
Categories
  • Auto repair shop
  • Ford dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Credit cards:Yes
Similar organizations