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Public Storage
2990 SW 28th Ln, Miami, FL 33133, United States
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Public Storage
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Ma
Review №1

It is such a pleasure to share the wonderful experience I have enjoyed at your storage facility and it is all because the friendliness, professionalism , and overall goodwill that Rosy displayed. I have rented several storage units in Miami and at many different locations, I can assure you , your facility is now my go-to. You are very fortunate to have Rosy in your staff , she is an asset to your organization. Congratulations your business is in excellent hands !

Da
Review №2

Rosie was fantastic helping me with the online rental process . She explained me where to find the lock and how to set up my account online ! Thanks

Ca
Review №3

Great customer service experience! Rosy was so helpful in finding a storage to put my belongings!! Highly recommend this storage !

Al
Review №4

Well, it’s time to go ! I didn’t want to leave without acknowledging the wonderful job the manager Rosy does every day !The store is always nice and clean ! Great job ROSY

Pe
Review №5

Great clean place. Good price. Fantastic customer service by the manager Rosabel.

Ma
Review №6

Rosi was incredibly helpful and patient. She provided excellent customer service and went out of her way to assist me.

Ni
Review №7

Thank you so much for your help Rosie.

JC
Review №8

Quick, great experience. Rosy is very professional !

Se
Review №9

I’ve been to several locations in the area , my experience was fair . But I must say Rosy Q at this location 2990 is the most helpful , kind and intelligent person I’ve been fortunate to come across . Thank you so much Rosy she helped me with my 3 units hassle free !

am
Review №10

The best location! Storage problem solver! Staff ensured we had a great customer experience. Great storage unit with outsranding service as an added value. Thank you for your help during a stressful time moving!!

Ry
Review №11

I’ve been renting at this location for almost 5 years and the staff is outstanding!! The staff is very helpful and professional and maintain the facilities both interior and exterior.

Ed
Review №12

Lizzz is Amazing! She helped me resolve my issues. She’s the perfect example of Customer Service. She should be recognized for her hard work. Thank you Liz and Public Storage.👍

Ed
Review №13

Wonderful, clean,have a lot dollys to use it

Pe
Review №14

Everythings ok, Shanavia and Roxy are excellent

Je
Review №15

Rosy is very kind and patient with all customers, the place is clean, it is easy to get in and out of it, I really hope they maintain their prices as they are now

Am
Review №16

Rosita best ever customer service beyon knowledgeable both bilingual and cleanness pleas she is the best please give her a rase she deserves it.mang.Thank you for her work #1 This reason i am here 5 years.

Ch
Review №17

Rosy is the Best!!!!!! She helped me in so many ways. She’s the perfect example of Customer Service. She should be recognized for her hard work. I would recommend anyone to come to Public Storage and meet her to setup an account. Thank you 🙏 Rosy and Public Storage.

Jo
Review №18

I am relieved😌 that I found this place after months long looking for space for my T-Shirt business.Now I have a storage space to store my T-Shirts with lots of space .Thank you for making my experience the best ever.

KR
Review №19

With so much chaos going on in the world right now its important to remember the positive that goes on everyday! With that, let me say this Rosy and Zabrina have to be the most helpful women. I told them exactly what I was looking for and they were able to give me options and the professionalism they have in customer service is exactly what consumers should be looking for when it comes to our assets. So thank you Zabrina and Rosy for your time, options, and smiles !

Vi
Review №20

I have rented from a few places. This has been the cleanest. I also enjoy the covered loading area. Zabrina and Rosy were super helpful. They defiantly did NOT have the classic miami customer service of anojada vieja. It was proper and not over the top either, just good old fashion customer service.

Cr
Review №21

Rosie was great. She help me all the time. I recommend this storage!

An
Review №22

Rosy and Melania are just the most incredible customer service ever. Very helpful and polite. I have storage units at this location for many years and keep coming back for more. Wouldn’t change locations just because of them. Happy customer! Thank you!

Su
Review №23

Very happy with the customer service this location extended to me. Such friendly faces and joyful environment to be around! Thank you Miss Lizz for all your help!!!!

jo
Review №24

Very pleased with Zabrina and Rosys customer service. They were very helpful in assisting me with deciding which unit would be best for my needs. They were also extremely polite and friendly.

Ch
Review №25

Rosy and Lizzeth are awesome they were so nice when I went to inquire about storage spaces, really good customer service and clean property :D

An
Review №26

I was very pleased with my experience here. The storage units and building are very clean and the employees are kind and helpful. Would definitely recommend this storage to anyone.

An
Review №27

They got great service and a friendly atmosphere, highly recommend 🤝

Ke
Review №28

Great location and excellent service from both the Manager, Susan, and her staff. I highly recommend this facility.

Ma
Review №29

Rosy help me find the best storage for my needs, great customer service!

Se
Review №30

Rosy Q. and Jennifer M. of 2990 location are amazing and are very friendly and helpful . I would recommend to anyone to visit them for storage .

Ju
Review №31

Rosy is excellent

Jo
Review №32

I was looking for a storage urgently and i had a lot of questions due to it being my first time renting a storage Rosy and Jenifer guided me to a perfect space to fit my items and provided excellent customer service and was patient with me , i definitely recommend this location. Also, very clean facility and Clean units.

Jo
Review №33

Great place!

De
Review №34

The professionalism from Jenifer Mendez was the best I have ever experienced.

Jo
Review №35

Zabrina and rosey were very nice and helpful and i’m glad i have my unit here

jo
Review №36

Want to share my appreciation for Ruth she really went out of her way to help me and. Im really happy to see people like her with great customer service . I give her 5 stars well deserved

Ja
Review №37

Wonderful people... - Just moved here from L.A. Rosie, Kimberly and Frank could not have been any more helpful, personable or professional. Safeguarding all we have in the hands of folks we really know nothing about is well put to rest here. How important is your stuff ? - you dont need to look any where else. Thank you guys from all of your customers.

Jo
Review №38

Zabrina and Rosy were outstanding and helpful. Clean facilities and friendly faces.

Ma
Review №39

Highly recommend Public Storage. Rudy was kind, courteous & informative. Excellent service!

Sa
Review №40

Ruth and Chris were awesome. They made an otherwise laborious affair pleasant and inviting. If everyone conducted business in this fashion the world would be a better place. Thank you

Da
Review №41

Amazing customer service jennifer was very helpful and nice

Re
Review №42

Excellent service, highly recommend

lu
Review №43

Great site for storage. Rosy is always helpful and offers great assistance. Really like the fact that you have to reenter your access code to leave property. I have had a great experience here.Would recommend this property to others.

Gi
Review №44

Great storage place, very clean! Thank you Rose for all your help!

L
Review №45

Great customer service! My girlfriend rented a unit and they were very accommodating.

Re
Review №46

Great customer service and clean place.

jo
Review №47

Rosy was very professional, covid19-health conscious, storage space nice, accessible and very clean.

Vi
Review №48

Tesy the person at the desk, was not satisfied until I was satisfied. True professional attitude with really friendly approach. Easy to do business with and I felt completely satisfied.VF

Jo
Review №49

Very good experience with Rosy!

ma
Review №50

Rosy was very nice and welcoming! She gave me a tour to the property. She explained everything in detail and very well. She also explained the products that are available.The location is very convenient and has easy access. I am very satisfied and I am looking forward to my experience renting here. The storage site is clean and close to the parking.

An
Review №51

Ruth was great very welcoming and showed how everything worked as new to putting things in storage. Great place very clean and well run would recommend this place...

Ja
Review №52

Great experience during the whole process, awesome staff, very good customer service.

Ni
Review №53

This place is clean, user friendly and has a great staff! The staff (Rosy) is always willing to help out and bend over backwards when you need a favor. Clean bathroom also. Highly recommended.

ca
Review №54

Needed to store a few things and drove to a few storage places but I was beginning to get concerned as it seemed expensive. But then I met Rosy at this Public Storage location and Eddy at nearly adjacent sister location and they were both extremely helpful! Eddy mentioned availability at next door location referring me to Rosy whom gave me a great price, nearly half the price of another and professional friendly service! I was able to find a unit the perfect size and clean. Thank you Eddy and Rosy so much for your help and professionalism! Keep up the great work

S
Review №55

Very nice guys who work there. Worked to help me get a better price when moving from one unit to a smaller one. Busy place (lots of activity), but I feel like my stuff is safe. Never been there after dark, probably would not recommend it...

Ce
Review №56

Rosy took great care of me - getting me into a bigger unit on the same floor, saving me endless amounts of time moving to my new unit. She was quick, efficient and very friendly. Would highly recommend dealing with Rosy and renting from this Public Storage!!

Da
Review №57

I have used this property several years and the staff here is always knowledgeable Its a clean safe property, I have had no issues. I talk to Rosy may times in the office, she is nice and always helps out

St
Review №58

Rosy has bent over backwards to be helpful ever since we first met some years ago. She knows all the details and offers deals that I have not seen elsewhere. She is friendly, genuine and personable in both English and Spanish. If she were working for me I would be very happy!

Au
Review №59

Great staff lost my key tesa helped staff go above and beyond to help you

Gi
Review №60

I have been using public storage for a while and have always thought it was the best way to store the things that I could not keep in my home. Just recently I used their customer service and they helped me with all my needs and were very kind. It is safe and affordable storage and they have so many locations that it is just so easy to find one nearby, I literally drive 10 minutes and am able to access my storage 7 days a week. I can also say that they have great prices and it is a very secure facility. I would recommend public storage any day.

Ni
Review №61

I have always liked public storage went by this Saturday to look at a few packing supplies I encountered with staff member Kimberly she was super nice and super friendly do recommend you guys coming over here to buy your moving supplies they’ll treat you like they’re your own family

jo
Review №62

This is our first experience with renting a storage unit. Rosy did an excellent job of explaining the contract. She was professional and welcoming. The facility is well-maintained.

Fa
Review №63

Very convenient, clean and quiet location. Easy to navigate internally. Rosy was very helpful in making the registration and checking in process fast and painless (despite a network issue on the day). Overall a good experience.

Mi
Review №64

I was looking for a place to store my belongings while my home is being renovated and came across these people. The staff was so kind and helpful with my storage needs. Jennefer answered all my questions and help me find the perfect unit. Anyone out there needing a place to store I highly suggest these people.

Ch
Review №65

Thank you to Rosa/Carlos for a great customer service! Being end of the month, many units were being filled up and the managers were able to make sure everyone had enough space to work around and not be blocked in! Will recommend and continue to use this location! Two thumps up for the managers!

Vi
Review №66

Ruth was very nice and positive . Made the whole process easy 👍

Al
Review №67

Great place to storage your belongings. The place is very clean! Nice people working in the office. I cant complain.

Ed
Review №68

Came in last Monday last minute my wife made reservations through their call center the experience was a really great Tesy was great the friendly had a big smile as soon as I walked in even though I had to rent three units and it was a long process but worth the great service thank you guys

Ak
Review №69

Rosy and Tess where very nice and very helpful they acquired a very happy customer.

An
Review №70

Rosy was so awesome and helpful. She is very professional. Clean space, great facility. Definitely recommended!!

Lu
Review №71

I had the most helpful experience by renting a storage with Rosy and Geydis. Im new in Miami!! I believe I got the kindest and warmest costumer service ever. They not only gave me useful information and a great deal on my storage, they oriented me about Miami living and its diverse neighborhoods. So helpful! I will definitely come back to get more insights.Thank you girls! You guys Rock!

Ma
Review №72

Ruth was a great help. She explained all I need to know about the storage.

Ga
Review №73

Great staff.. When I went in the middle of the week to get a bigger unit, Rosy was extremely helpful, getting me a good rate and a unit that would be easy to transfer to from my smaller one. It got really busy, but she kept her cool and took care of everyone with a great attitude.

Je
Review №74

My experience at this specific facility was outstanding and it was all due Rosy, who is an exemplary employee. Rosy assisted me in reserving my storage unit last minute, locking in a better than expected rate, and she even stayed late to wait for me so that I could use the dolly to simplify the process. She also helped me assemble the boxes and remained there until I finished (past regular hours) just in case I had anymore questions. I 100% recommend this storage facility. Thanks again Rosy!!

Ta
Review №75

The best storage facility I have ever seen, great staff and facility.Management should be happy with how this place is run.

Ma
Review №76

Ive had a great experience with Public Storage over the past three years. The prices are very reasonable and the management (Rosy and Kalisha) are cordial and professional. The storage sizes are quite generous and the space is clean and secure. This is a very convenient place to store your belongings if you attend the University of Miami . I would definitely recommend coming here!

Li
Review №77

Rolando and Carlos could not have been more professional, informative, courteous, patient and helpful. They answered all my questions clearly. They took a lot of time to correctly complete complicated arrangements. They assisted my mover (listed on my lease as an Authorized Access Person) when he delivered my furniture, and called to tell me that the move in went very well. This level of service is very rare. I would recommend this facility. Hopefully, my belongings will be safe there.Also, the special online rates were good.

Ju
Review №78

Outstanding service. Facilities are spotless and the manager is extremely professional, helpful, and competent. The staff is certainly an asset to Public Storage. Rent with confidence.

Vi
Review №79

Rosie is fabulous! She was such a great help! I would rent again with them any time... she really helped make it easy. Great experience...

me
Review №80

Love the customer service

Da
Review №81

Made a reservation to see a 10 x 10 unit was running really late due to my car problems the young lady in the office Tesy was so nice and friendly she had patients with me while doing the rental which I appreciate thank you very much guys

Na
Review №82

Great experience! Carlos was very helpful and gave us a great price for our unit. Very clean & amazing customer service.

No
Review №83

I have been a customers at PUBLIC Storage for many years and I always had a great experience. Rosy is great!

Gu
Review №84

This place is wonderfull its always clean and the employees are always willing to help Ruth and Rosa

Ra
Review №85

Excellent customer service! Office staff is extremely professional (Kimberly and Jenifer are the best), and helpful all the way. Highly recommended facility. Excellent location!

Ki
Review №86

Very friendly and thorough in explaining all the details needed as well as making helpful suggestions. Carlos also provided details that people sometimes dont think of. The location is kept clean and organized and is close to US1 but off the main road. Highly recommended.

DC
Review №87

Great experience, Rolando is fantastic. Helpful and courtesies. He had us registered in no time, showed us our space and explained all the details. Highly recommended.

ma
Review №88

Went in yesterday to rent unit with my friend and tesy was a great help process was super easy

Da
Review №89

Tesy is such a pleasure to come encounter with she is always smiling I come in from another location to make my payments and she always has a smile on her face

Ry
Review №90

Great place always clean and staff is friendly love seeing the same faces

T'
Review №91

Veronica and Deanna were very helpful. Both ladies were pleasant and were instrumental in assisting me with increasing the storage size for my needs. The premises are clean and very well kept. I would definitely recommend this storage facility to my friends.

Ta
Review №92

This was such an AWESOME EXPERIENCE‼️‼️‼️ Kimberly was very knowledgeable and friendly, it was my pleasure meeting her and the others‼️

Ca
Review №93

Great experience Rosy was a great help, she assist in every way possible. Keep up the great work!

Ma
Review №94

Great love the location and the staff is great always with a smile on their face

Da
Review №95

This facility is one of the best I’ve ever been to so clean and the staff is super friendly Tesy is such a sweetheart

Mi
Review №96

I just love this location it is great close to my house and whenever I need any boxes someone’s always in the office

Ga
Review №97

The place is very clean and is in a nice location easily accessible. The staff are very welcoming and Rolando explained everything and showed me my space. Rolando is a perfect gentleman and made the whole experience very pleasant and I would definitely recommend this facility to anyone.

Gr
Review №98

Great staff Tesy and rose , Ruth are great

Al
Review №99

Great and friendly help me even though I went to a different location awesome staff

Sa
Review №100

Customer service was outstanding!!! It was my first time renting at a public storage and Rosy and Ralph made it a very nice experience. I will definitely recommend this location to my friends and family for all of their storage needs. My kids had a blast with Ralph aka Spongebob and Rosy! Actually looking forward to coming back again!

Information
17 Photos
100 Comments
4.9 Rating
  • Address:2990 SW 28th Ln, Miami, FL 33133, United States
  • Site:https://www.publicstorage.com/self-storage-fl-miami/509?pid=pslocalsearch
  • Phone:+1 786-600-2012
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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