Good dealership. Greeting on entrance, following your requirements, test-drive immidiatelly, good sales team, ask Douglas Montes. He is young and promising! Highly reccomend! 🤗👌

Friendly service and I have a special relationship with the sales rep. Clean nice place. Just sold my car to them. I was satisfied with the price

My husband and I just purchased a Ford Explorer for metro ford. We dealt directly with Sheldon Holland who was absolutely amazing. He was such a breath of fresh air. Not only was he straight to the point, but respectful of our time and decision making process. I highly recommend this dealership. Everyone was so helpful and pleasant to do business with, from the finance officer to the insurance agent and everyone in between. 10/10 would recommend Metro Ford! Thank you all and especially thank you to Sheldon Holland!

Stay away!! Bought a used 2018 Mustang GT 17k miles. Got home with a check engine on the first day. Was told before that an oil change was pending to be done and that the oxygen censors where going to be changed. Couples of months passed and I am here again at the dealer for the 6th time with a check engine line on and horn doesnt even work. I think I got a lemon. No help from the GM Danny Marks. But there are willing to sell another car and buy the car back, at a loss to me of course... they cant even provide me a rental. Called Ford didnt get anywhere. Good luck everyone youll need it here.

We were at this Ford store, we were greeted by Mr. Omar who assisted us with great cordiality, then Mr Julio helped us with information about a vehicle we wanted to purchase. nice. With all the dedication received, we close the purchase. Congratulations to Julio, Omar and the entire Metro Ford team. I recommend it if you want to make a good deal. Congratulations

We always enjoy our experience with Metro Ford. Alex MacDonald is a awesome sales. I recommend Metro Ford and I highly recommend Alex. Thank you for our 2019 F250 Super Duty

Metro Ford in Miami is one of the best dealerships I have worked with. I was able to make my deal completely remotely and had my new car delivered at my convenience. I received the maximum amount for my trade in and the service was amazing. Thank you to Sheldon Holland for making my dream car happen.

Alex McDonald was our sales consultant and he was wonderful. Not only was he friendly and ready to answer any questions, he went back and forth with us to ensure we had everything we needed to make an informed decision. He would get back to us quickly which made the whole car buying experience very smooth and efficient. I highly recommend him!!!

This year I purchased a Ford Bronco sport its the 2021 edition with a big Ben trim, it has surpassed my expectations, ford has been excellent to me ,especially metro ford where I service my car, the service team has been exceptional, timely and very professional ,I totally recommend using metro ford..

Alex McDonald made it very easy and quick to get a good deal for all parties done.

The very nice experience at Metro Ford with Julio Filgueiras was also very helpful. Very knowledgeable about the Ford Explorer and this helped my decision a lot. We absolutely recommend doing business with specifically the seller and he is willing to work with you. Good atmosphere and will be leased or bought from them in the future. Thanks a lot!!!

Never have I been spoken to so rudely before. Clearly, they are not in the business of building long term relationships, but just chasing the dollar. Instead of helping domestic business to grow, they would rather push us away. Shame on you. Going to buy Tesla instead.

Had my car serviced. They do a great job. In-N-Out in a timely fashion. Have been there before N ... I WILL BE BACK!

Love the attention. Please check out my girl Karina, shes the greatest. I wish I would have bought my car from you guys. Service was excellent, clean environment, go check them out.Thank you Karina.

I took my vehicle for service and service advisor Karina was excellent! She had great communication with me and took care of everything. Thank you very much guys! Great customer service!!

Had the best experience at Metro Ford! Sheldon Holland was by far the best salesman I have ever met! Very nice, knowledgeable gentleman who worked hard to get us the exact deal we wanted!

Hey guys! I want tell you about my experience buying my 2020 Shelby GT350R. I was looking for this car, with a specific color combination (Kona Blue / White stripes). I called around 20 dealerships in all US, and nobody could help to place this order. Finally, I went to Metro Ford (Miami), and Alex and Sergio helped me with this. They placed my dream car order, and less than 2 months, I have my car in my garage. Seriously guys, if you need anything, do not hesitate to call them, go there, you won’t regret. They will work with you to get you the best numbers and the best experience you will ever have. I totally recommend them, and I will buy my next car from them, without any doubt..... A happy Shelby GT350R owner!

I’ve been going to Metro Ford dealership on 7th Ave, ever since I got my 2013 Ford Taurus. I had nothing but great service there. David always took care of me when it was time for me to get an oil change for my car. Those of you that doesn’t know David, he is the elderly gentleman that sits near the entrance door, the first service advisor you’ll see as you walk through the door.The reason I’m here today, it’s because on 9/11/21 I went in for my routine oil change, tire rotation and vehicle inspection report. That normally cost me 54 dollars and change including tax. But that day I got JOSHUA NIGRO as my service advisor. And that day I noticed my bill was a little higher than usual. So I called Joshua over to asked him why my bill was 73.98 when I usually paid 54 dollars for the same service? He thought I was lying, so he went to pull my old service report off the computer. And the only answer he had for me was price went up. No let me see what I can do for you, nothing. I understand prices go up but not from 54 dollars to 74 dollars. That’s a 20 dollars jump on the same service. JOSHUA you failed me as service advisor.

Laziest dealership managers i ever seen in my entire car experience lolFinancial guys were cool but jeez the managers are just sitting and not willing to even leave their chairs to make deals happen... Wish an area manager could see this madness

Was really nice that I was able to get a used car for cheap at Metro Ford, after visit so many dealers in south Florida and I was turn down do my poor creditMetro Ford was able to find a bank who give me the credit with out killing me with interrupting rate .SHELDON HOLLAND was my sales consultant thanks metro ford . The process is a challenge you guys make my liege so easy

Great, hassle free and friendly service department.

Went in there to look for a car, I told them I could put a good down payment but they were persistent in asking me if I had cash on me right now when the deal wasnt even made. They would not even try to get me financed or do any work unless I gave them a $500 payment up front. The salesman told me they dont work for free and demanded $500. Very unprofessional and very shady. I walked out and told them they lost a potential customer.

Knowing you have to pay for car reparations is never fun but Karina was very helpful. She was honest in telling me what I should get serviced and what could be held off for longer which saved me money! Ford is always reliable - Midas was about to charge me twice as much as Ford for even fewer service items. Grateful for Karina and Metro Ford!

There are so much to thank at this timeNot a Floridian but was treat fairlyStill waiting for my tags to get to me.I love the truck we get and my wife is happy with the attention we received from Sheldon Holland he even took us for lunch .I’m so thankful to the Dealer for the great dealThanks Sheldon . Please follow up with my tag .

One of easiest car buying experiences that I’ve ever had. Sheldon Holland was amazing. He help me find exactly what I was looking for and at a great price. The staff was also friendly and welcoming. I would definitely recommend purchasing from Metro Ford. Everyone there is extremely helpful and professional but remember to ask for Sheldon!

Very lackluster experience. The only saving grace was our sales associate Sheldon Holland. He was very professional, personable, patient and accommodating. Sadly, that’s where the positives end. The vehicle I drove hours to come see was presented filthy, filled with the personal belongings of the manager who was using it as their daily driver and with the gas light on. The vehicle also had over a thousand additional miles than advertised, so someone was definitely using it as a daily. Not exactly a great first impression. The day only got better, rude and unfriendly staff, staff sleeping in the cars on the showroom floor, long wait times. After complaining about the tank on E several times they handed me a $15 gas voucher and was told they only put gas in new cars. I didn’t realize buying a vehicle worth more than 90% of the ones on their showroom meant I was lucky if I don’t breakdown right off the lot.. Overall, it was a very disappointing experience. The only positive experience was working with our sales associate Sheldon.

I go there for parts I see Raul he takes care of me love that placeI go there for service I see Joshua he takes care of my recallsThats why I go there theyre the best

Excellent experience at Metro Ford!I came in to lease a new Ford Bronco and Sheldon Holland helped me select my model, took a test drive and made the deal so I was out of there emote quickly than I have ever had to be in a dealership before.I was expecting alot of paperwork, not having models available to view and hours or waiting around and I was so happy while I drove my new Bronco home.Thank you Sheldon Holland, I love my new car.

I was looking for a cargo van for my business, and I decided to go with a Transit 250 medium roof. I did my research of the local dealerships, and found very good prices for the new vans here are Metro Ford.Frank Ortiz was my sales person, and he did an outstanding job!A few months earlier I was in another dealership in Florida that sells premium vehicles, and I had a horrible experience there. So, to be honest I was skeptical about Florida dealers.These guys proved me wrong. They were very honest, helpful, and didnt try to sell me something that I didnt need. I told them exactly what vehicle Im looking for and what coverage I will need for it, and they did their best to deliver.The finance person (I cant remember his name unfortunately) was explaining me every number on the statement, so I would know whether they try to sneak something in the cost or not. He was very clear and explained every question I had for him.Frank was a very supportive sales person, and if Ill need to buy more vehicles for work or Ill know of someone who needs a Ford, Ill definitely send them his way because I know he will take care of his customers.

I am not someone who writes online reviews, but the incredibly poor experience I had (and continue to have) at Metro Ford is something that I had to share to warn others. I decided to do a lease end purchase of my Ford EcoSport on 8/28. There was no financing involved so the process should have been quick. I was there for approximately four hours due to various fees I was being asked to pay that they could not explain. They were asking me to pay a $299 E-filing fee, a $799.95 pre delivery services fee, and an additional $500 fee which they still have not been able to explain what it is for, but they swore that it was on the contract. I fought the $500 fee and had to speak to three different salespeople, which took hours, before they finally agreed to remove it because they could not show me on the contract where I had agreed to pay that fee. The $799.95 pre-delivery services fee is described as costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles and preparing documents related to the sale. As I drove the car to the dealer and left in the same car (now having purchased it) there was zero inspecting, cleaning, or adjusting of my vehicle as described in the fee. All they did was the document preparation, pretty steep at $799.95.In addition, I have not been given a copy of the signed bill of sale. I have made more than a dozen phone calls to one of the agents, Jose Diaz, to get a copy and a month later I have not received anything. They only send me a copy without signatures. I have also not received my title in the mail and have called the title clerk at the dealership numerous times and left various messages. Again zero replies.Beware of suspect fees and expect a bad experience.UPDATE: After a call with one of the managers (the same day my review was written) I have now received a copy of my bill of sale, but nothing yet on the title. The manager also asked me to resend them proof of insurance so they can transmit it to Tallahassee so they can continue to process the change in title. Apparently, but not surprisingly, they lost the proof of insurance I sent them the day after I purchased the car. Seems like this will likely delay my receipt of title.

Every time I come here the team makes sure I am taken care of for service for my 2019 Ford Ranger.Big big shoutout to Karina in service who is always very helpful, addresses my concerns, and makes sure Im taken care of. Thank you!

I brought my car in for an oil change. I scheduled an appointment the day prior. I was in an out in about 45 minutes. Service was great.

Im so please, call came in and within 2 hours my brake lamps were replace, 2nd order & here to installed. Lisa Glynn service advicer is excellent wow pleasantly surprise, been to other Fords Service and by far Metro Ford is the best. Long drive for me but KEEPING them for all my services. Excellent keep up the awesome job.

My salesman Antony C was great. Super friendly, helpful and a man of his word. Bought a 2011 F350 6.7 dually here and it was in great shape. Purchased at a very fair price. It drives well and has no issues at all a month later. Extremely satisfied and would recommend this dealership to anyone.Anyone complaining about this place are upset about their lack of credit and money. Ive bought a lot of cars in my life and this was one of my better experiences.

Buying a car nowadays is not easy with stock issues but Lenox Wright made it a breeze! I was originally looking for a shadow black ecoboost premium convertible and Metro Ford had one in production. After putting down a deposit for the car, it got in and I hustled to the dealership where I met with Lenox. Lenox asked me what I was looking for and I just pointed at the car; we immediately went to work. He reviewed all the available incentives and did some easy paperwork with me. He sent me to Raul in insurance and then Adnel in Finance. The process took me 40 minutes or so right before the dealership closed. Everyone was patient with me (I mean it was RIGHT before close...) and got me out of there super fast without any hassle! I highly recommend Lenox and the Metro Ford team. As a side note, Before you go just please do your research and know what you can afford.

Ive been taking my ford vehicles to this service location for over 20 years. I have to tell you that, Lisa, my service advisor is truly amazing. She answers my calls and calls me back. She keeps me posted on the status of the repair. She is such an asset to Metro Ford.Dont let her go....Thanks

Worst dealership ever… I was there to buy a car and they promised me a price and they keep the offer that they have promised. Wasting my time. Not serious or professional. Never ever again. Julio, Brazilian guy was I charge of the negotiation.

I want to take the time to Thank Omar Barrera and the rest of the staff who helped me get my dream car. My children’s and I are enjoying this new journey so much thanks to you all. The energy was amazing from you all! Omar you truly did everything in your power to help me achieve this goal and I am truly grateful for that. :)

It was such a pleasant experience at Metro Ford. Julio Filgueiras helped me get the car of my dreams. The team worked with me diligently to make sure we made it happen. I cannot thank Julio enough for making this transition so seamless! I highly recommend Metro Ford location if you’re looking to buy a vehicle. Thank you Julio! You are wonderful.

I will need to call the dealer; since service (which included tire rotation) tire pressure sensor has not worked. Checked tire pressure and it is correct. Message display doesnt turn off.Other than that, service was fast and smooth.

Great job, thank you for excellent customer service.

0/10 would not recommend. We contacted them ahead of time to see if they had a certain vehicle in stock. They said they had one, and it was a “courtesy vehicle.” The MSRP was $35,245 and their website says the internet price is $34,687. They told us additional discounts would be applied because it already had 3500 miles on it. We told them we were driving over an hour to get the vehicle and they said they would have the vehicle cleaned up and ready for us. When we arrived, the vehicle was full of trash, a car seat, and miscellaneous personal items and had not been cleaned. They tried to charge over $37,000 for this vehicle- way over MSRP. They also had a second vehicle (exact same) with an MSRP just over $36,000. They tried to get us to pay $39,000 for the vehicle. They also would not honor a Z plan. Absolutely shameful. Go elsewhere.

Customer service is excellent ! Karina is the best , I appreciate her attention .

I took my car in for scheduled maintenance, and was assisted by the service manager Roger Galindo, I have nothing but positive words for the overall service and experience. He was very professional, and I was in and out of the dealership in under an hour. Thank you for the quick service!

This is the worst dealer in miami I made a purchase of a GT Mustang they charged me $ 500 the lock nut charged me an insurance on top of the one I had and an additional gap and other things anti thief glass I lost count and the price above of the value of the car I still have the contract if anyone is interested can I send do your smart search avoid this dealer👎🏻👎🏻👎🏻have the contract I can post it to refresh your memory of course it is convenient for you to say the opposite because the bad review is not welcome

Pathetic and desperate sales tactics. Salesmen Sheldon Holland sends me Se several emails randomly confirming appointments for a boarding pass/ appointment. I have never been to see this seldom Holland or have spoken to him. I only went on the website to and put my email because I wanted to see if a car was in stock. Do not give them your information and stay away from Sheldon Holland. If I ever do by a car there I’m not dealing with Sheldon: it’s absolutely pathetic pretending like you have a appointment to get someone to come in. And Sheldon Holland does this several times. It’s sad this company uses shady sales tactics including lieing. Don’t do business with these people or Sheldon Holland.

I bought the 2020 Ford Transit 250 3 days ago from Metro Ford. The team of employees over there was extremely professional! I didn’t feel being pushed, they were giving me a lot of needed information and walked me through this process in such a nice and easy way.I want to give a big shout out to SHELDON HOLLAND - a true American gentleman. Treated me with respect, he was very patient and it’s just so nice to see a person taking his job and clients seriously. He was very dedicated and understanding towards me, especially since it is the first time I bought a commercial car for my small business. Thank you also to Alex that let me feel welcomed and at home.Truly recommended place.

Alex McDonald from Metro Ford is an absolute angel! So is the Manager Rob. They are both super professional and helpful. Everyone knows how stressful going to the dealership can be when buying a new car. You want to make sure you get the best deal and with Alex and Rob I knew I got the best deal out there. I appreciate them so much. Best Ford Dealership in Miami, hands down!

I Will Love These Beautiful People Because They Help Me So Much I Think God For These Best Workers Here In Miami Florida

Genial Ali is a great seller take care the customer a great team . Congratulation

I really loved doing business with Metro Ford the Sales person Mr Lenoxx really went out of his way to help me purchase my New S U V and made sure i was comfortable with purchasing it. Good buy im so happy and i love it.

Honestly, I haven’t had great experiences previously at Metro, but have returned out of convenience. But Alex Moody was the service advisor on my last visit and was great. Friendly, knowledgeable and great communication about the status of my repairs. Thanks!

I took My Ford edge in for service. The engine light was on and the diagnosis was that it needed a whole new engine. Corina Was my service agent. She was very easy to deal with and she kept me very informed. They gave me a free loaner car because I had warranty and the car was done in a week.This is my third car that I have purchased at Metro Ford, I recommend this dealership for their great service and no pressure sales people.I also strongly believe in the quality of four vehicles compared to other domestic brands. By far my resell value and overall quality of their cars are far superior. I use to worK FOR GM in the 1990’s. That’s how much Forde has impressed me

Unprofessional and Poor Appointment Maintenance.I always use Ford sponsored agencies for their great service but this particular auto shop set the bar really low. I scheduled an appointment on their online website portal and I received confirmation of my appointment. When I showed up, I was denied service and was told the shop was closed. When I explained that I had an appointment, they told me that their online appointment client was broken and I couldn’t get service. Why would you allow potential customers to go through the motions of scheduling an appointment if your system doesn’t work? This is highly inconvenient and evident of a poorly run establishment. This definitely deserving of a one star rating.

David is awesome over there! Hell take care if you!

I purchased my Ford Flex a few years ago at Metro Ford and the experience was pleasant and much easier than expected! My car has been great for years. Roger Galindo, the Service Director goes above and beyond when taking care of his customers. I feel safe and confident driving my children in a vehicle serviced by this great team. Highly recommend!

I just called about my key broke off my keychain and they said a locksmith can do it better. 😂 like really bro?!!! Why should I buy a Ford again ???

I got my Raptor there and I m very happy of the truck and metro services!Julio has been very helpful and assist me for so many things. I go there as I go hangout with friends :)

On the day we purchased the car, everything was great and everyone was helpful and attentive (as the usual when someone is buying). We were told by the manager that he would get the extra key from the person who was leasing the car before we bought it, and they would contact us to pick it up. We kept calling them to follow up a couple of months after buying the car, and they kept giving us the run around, saying they would call us back. One day I was in the area, and decided to stop by. The manager had changed, and the new manager gave me the sales person (Omar) number for me to call him instead of calling himself.. O..k.. I called, and Omar said there was no extra key, and that was that. If that was the case, I dont know why they just didnt tell us that from the get go, and then later kept wasting our time. The manager was useless.

Ernesto Llerandi in the finance department is a man of his word. He took care of my situation and saw it through to the end. I wont get into details but I wanted everyone to know that there is still dependable people out there that truly care about their customers.

Only experience was to fix a flat on my way in to work here, but they were very professional and got me back on the road in a hurry. Great staff and experience

Went in to have my routine service done and spoke to Karina. By far one of the best service advisors I’ve dealt with. Super polite and helped me with everything I needed with no hesitation. Will def be seeing her from now on

I had bad experience. They gave me an estimate price, but after the labor was done i was charged double. I asked for more details, “you can check the bill, all the the details are there”.

Poror experience with the General Manager Danny. He needs to brush up on how to talk to people and his problem solving skills. I purchased a 2020 mustang GT and was supposed to get a new tag by mail and it has yet to show up, upon calling multiple times I finally got a call back from Danny, he informs me I requested a transfer of tag which makes no sense because it was left with the trade in.... from there on he goes as far as to call me death over the phone, and hang up shortly after. Get a new manager in this place this guy is short tempered and quick to anger. Tighten up buddy you’re in sales, won’t get many with that attitude of yours.

I am really happy with my Ford Escape purchase at metro ford. Sheldon guide me through the whole process very efficiently and with professionalism. I want to thank him and I am looking forward to see him when I will come for the first service on the Escape.

I went to buy a new f150 and the salesperson Brian P told me 10 times the car is on the lot. I drove many hours to see the car and Brian told me the same day the car is waiting for me. He lied to me and the unprofessional manager ROB OR BOB E gave me a attitude saying it was sold the night before. This dealership i bought a top of the line f150 a couple of years ago but i will NEVER NEVER NEVER go back to them again, Liars

A great experience. The staff was helpful and we got two beautiful cars. Julio Filgueiras took care of us and explained everything about financing, insurance, and models. I absolutely recommend to visit Metro Ford if you are looking for a new and affordable ride.

Top notch family owned dealer with excellent service and selection

Horrible service, lack of accountability. Everyone is so unprofessional. Go else where and save your time

A good dealership，I enjoy this purchase experience.

My experience at Metro Ford was Excellent , I bought my Ford truck f150 XLT 3 weeks ago and Im living the dream , thanks to all the team , you are very professional and very attentive , thanks to Ronny he made a great job also thanks to Juan , they made me feel in family , Im so happy with my Truck and the price 👍👍👍

I bought a used Cadillac here and the whole experience was a breeze, Frank Ortiz was such a huge help to make this experience a good car buying experience.

Went in at 8pm on a Wednesday to look at the Focus RS. I was immediately greeted by Jefferson. He showed me the car and was very knowledgeable about all of its features. He was a breeze to work with and even though his birthday was the next day he stayed until midnight making sure everything I needed was taken care off. Thanks again Jefferson! A+ Service look no further than METRO FORD!

I went to Metro Ford a couple weeks ago and I was assisted in buying my new car by Lenox Williams. He was great and made buying my first car from a dealership a wonderful experience. I bought a brand new 2020 Convertible Mustang and I love it. Lenox made the process very smooth and relaxing. Since then I have been in contact with Lenox for my Miami Heat plate and he has been excellent with communicating and taking care of my requests. I highly recommend Metro Ford Miami and Lenox Williams.

Awesome place and they treat you like you the king

I had an easy going experience getting my new car at this dealer. Coming in late afternoon, I was able to test drive, negotiate and finalize our deal in a spam of 3 hours, and its all thanks to Sergio Sanabria. He took care of me since the minute I stepped in and helped me out find exactly what I need. overall smooth experience, no troubles and no issues.

Ive been getting my vehicle serviced at this establishment for over a year. But during my most recent visit (3/16/2021) I was extremely disappointed with the way that I was treated as a customer. I went there for a simple issue with my trunk not being able to open. The service department told me that I would have to pay $462 dollars and leave my car there for 3 days because they needed to order a part to fix the issue. Not only that but I was also told that I would have to pay over $50 per day for a rental vehicle. I paid the $462 but I decided to keep my car for the necessary 3 days instead of getting the rental. Once I got back into my car, I noticed that the trunk was working not only that but a few other small issues I had were also working.... As if there was a blown fuse that was replaced. I marched back into the service center and requested a refund. However I was told that I had to pay $62 for an oil change which they did not mention prior nor perform. There was an argument that took place regarding me receiving my refund. After the argument I received a full refund because the service dept. would not produce a receipt as proof of the completed oil change. Needless to say this was an extremely unpleasant experience and as a devoted customer for over a year, I am very disappointed with the way that I was treated by this establishment.

My car was in an accident. Metro Ford did a great job on my car. Drives like New. Thank you Metro Ford!!

So happy with my new Ecosport and taking it for service is always a breeze. Thank you, Roger for always being so wonderful whenever we stop in!

My service rep. Alexandra, was great. I was in and out in less than 2 hours. I have experienced longer in other places. She was courteous, professional and very helpful. She helped me set up my FordPass acct. as I am a 1st time customer. Thanks again, Metro Ford, and Alexandra.

Great experience. Would recommend Metro Ford to anyone looking to buy a Ford. I had an excellent experience purchasing this Transit for my company. Everyone from the salesperson to the owner is kind and courteous throughout the process and went out of their way to make sure I walked away happy.

Purchased my 2nd vehicle from Metro Ford yesterday and very pleased with Sheldon Louis Holland and the manager. The staff is very easy to deal with and professional, you wont find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.

Bought one of my first dream cars with the amazing help of Metro Ford Miami with the help of Sergio Sanabria! Very smooth excellent service and very knowledgeable of the vehicle and purchasing process! With the outstanding customer service I received I was able to get a Mustang GT PP1 in no time! Highly recommend them to anyone in the search for a car!

Lisa in service is excellent! She went above and beyond to help me and make getting my car fixed smooth. Lisa is super helpful, knowledgeable and friendly. Highly recommend!

I want to take a minute and say thank you to Barby Terzian, Alex McDonald, and Omar Barrerathis is my second lease on my first vehicle was a 2018 F150 sport and I got a 2021 F150 Lariat now that is beautiful I truly love my truck thank you for everything it was such a smooth sale from begging to end .

Came in to metro ford last week , was very pleased & grateful to be helped by a gentleman named Chris Betancourt. He was extremely helpful, knowledgeable and efficient. He fought and went above and beyond for me and my wife to get a great deal on a Ford Edge. Definitely will be referring him to all my family, friends & loved ones.

Lennox Wright will not steer you wrong. He was a perfect gentleman and he did not try to push me pass the parameters I told him. This gentleman will always get my business and he should get yours too.

Hello I have a ford flex that Ive taken it to three dealership for service the only issues that was addressed was the issues I had with my car, but all of that changed when I took my car to metro ford and gave it to carina she treaded my car like it was her car and the warranty was about to run out and for this Im forever grateful to her, if the last person at the last dealership took care of my car the way carina did just maybe I wouldnt have need to bring it to metro Ford. From the bottom of my heart again I thank you my car feels new again.....CARINA THANK YOU FOR MAKING MY KETTY PEER AGAIN...

I went to visit Miami. I was staying in Miami Beach that is not very close. I went on a Tuesday to buy some parts, I understand that Ford must be emblematic in the USA. I was told that they would be there for Thursday, on Thursday I went twice and things had not arrived. Only on Friday did the parts arrive. So in total I went 4 times. The seller had given me his phone number and name. When I wanted to contact him, he always gave me voice mail. The company must improve attention to responsibility.

Sergio Sanabria was really effective, found a car on their inventory better than the one I found online, also got me a great deal on the F150XLT crew cab and was very clear and objective during negotiation. He also treated me very well while I was waiting for the paperwork to be ready, even giving me some snacks, water and he also make sure to sanitize everything including the table we used for our safety against the COVID19 situation.

8/20 update.. still no plates for my car and registration is now expired. If you purchased a vehicle here and also didn’t get your plates on time reach out to me for class action against these fraudsters.. Horrible CPO experience.. This location sold me a certified pre-owned Ford Explorer. As soon as i left the lot i noticed multiple imperfection with major items of the car. Immediately the Cars navigation system (SYNC3) is failing, the door trim plastic that has the keypad is falling off, the key they gave me (one key) was broken and when i get home i see corrosion on the hood edge. I contacted the dealer and they said bring it in for service. I purchased the car on Sunday and took it back on Wednesday just 4 days after purchase. They had the car for 5 days and all they fixed was the broken door trim piece and said that they couldnt find any issue with the Sync3 system and that the Hood corrosion wasnt covered on a car I JUST PURCHASED. They also then said they were waiting for Ford to approve the hood issue. I needed my car back so i picked it up anyway. I went to another Ford dealer and they diagnosed the issue and have ordered the needed parts to resolve all of the issues. Also today is the 18th and my car tags expire (temporary 30 day) tomorrow and i have been checking for days on what the status of my license and registration is and they are not yet available. Still waiting!!

After having so many issues with the buying experience at a number of dealerships, I finally found one dealership that made me feel comfortable and treated me right. Julio Filgueiras at Metro Ford called me immediately after inquiring about a vehicle and right of the bat I knew he was genuine and would be willing to work with me. He made the process quick and very smooth.

Excellent service!!! AC repair and new tires installed. Alexandra from the service department took ownership of the repairs. unfortunately I had to come back to reseal AC part but service was done professionally in a timely manner and I felt as VIP. I didn’t have to explain or ask for anything, absolutely great service and business. Thank you!

I email the dealer requesting a quote on the model I was looking for, and what type of deal I was looking for. I live 50 min away from the dealership and didn’t want to loose both of your time. He wasn’t clear about the monthly payments on the email, and asked me to come over and we would figure it out. So I drove all the way down to Miami to get there, the sales person I was speaking with asked someone else to help me -maybe because he already knew that the deal would not be possible- and they give me an offer for the double monthly payment I was expecting. If they had told me right on the beginning as requested, I wouldn’t loose my time or their time.

I have been a Metro Ford happy customer for over 6 years now and again had a great experience last Friday. Service is professional and staff is super friendly. Love my Metro Ford...I Highly recommend them

Very helpful and professional people here

Great customer service at Metro Ford Miami from Sergio, Rob, and Lester. I was interested in trading in my truck for a higher trim before my lease was due and management along with staff were happy to accommodate me. The process was easy, enjoyable, and informative. They searched their inventory for exactly what I was looking for and were very reasonable/generous on the monthly payment negotiated. I was notified throughout the entire process of when I could expect to be on my way with my new Ranger XLT and was even given a factory bed liner at absolutely no extra cost. I’d highly recommend visiting this dealership. This is now my second visit and both times, the customer service has been outstanding.

Melvin Castro was our sales agent. Very professional, polite, respectful. His role was decisive towards our decision. Dealer is big and clean. All under new securiry COVID standards. We felt safe all the time and we think coming to this dealer was the best decision.

Great service and staff especially Alex, she was very professional and very much on top of the entire process.

I leased 2018 explorer. today the vehicle has 2300 miles . I arrived with a tire low air in the passenger rear tire ... I was told that there was a nail in the tire and they will not repair because the tires need to be replaced. ..I Have told multiple service reps that the tires are under warranty and that the company will not deal with me and ford needs to call. ... sorry is the always the replay ... buy new tires. Wait! I say... the tires only have 2300 miles ... Help! i ask... again Sorry. The vehicle was just towed to replaced a battery!1 this is a lemon ! f -U Metro Ford. I will never purchase a Ford again especially!!! any vehicle form METRO FORD!!!