user
Cordova Collision Repair
1831 Getwell Rd, Memphis, TN 38111, United States
Appearance
Cordova Collision Repair
Comments
Pa
Review №1

I got my car back ahead of schedule and it looks like new. I cant even tell it was on a wreck. Everyone spoke to was very polite and helpful. They went above and beyond to make sure i was able to drive my own car again. I would recommend this place to anyone

Dr
Review №2

I Highly Recommend Cordova Collision for your Auto Collision Repair.When I got home from work, to my surprise I had a Hit recommended Cordova Collision as the preferred provider and I totally agree!! After seeing the damages to my car when I got home compared to how it looks now..it is Amazing!! you can not even tell that it was hit.There was an issue with getting the parts during the Pandemic and double Holiday but they were diligent in getting it completed and completed correctly. Thank You!! Robert and Your Whole Staff for doing an Outstanding job on my car with Friendly, Professional, Knowledgeable and Fast Service!! If I ever need my car repaired again..I know where to go... As I spoke to all my friends they too said this was the place to go in Town!!#HitSndRun#LooksBetterThanNew

Co
Review №3

Had a fantastic experience with this company both times Ive done business with them. They work well with insurance and they are professional, courteous, and family oriented. Honestly no reason to go anywhere else.

Do
Review №4

The staff is very professional,knowledgeable and friendly. They are not expensive. They do great work.

Ta
Review №5

Great body work, super fast, nice people. Love the dog, too.🐕

Al
Review №6

I highly recommend Cordova Collision Repair. They are great at working with you.

ks
Review №7

Service is terrible. Never contacted the customer to let them know what was going on with their car. The manager Robert made like everything was fine and the parts were being ordered. Just because he didn’t want to pay for a rental cause the process was taking longer than expected he handle business in a personal matter and not professional and never telling the customer that he canceled work on my car he charged for the time instead and now I’m having to find a another bodyshop do what he failed to do. You shouldn’t have to play phone tag to find out what’s going on with your car. Worst customer service ever.

Ru
Review №8

Got rear ended in my Cadillac. Not only Cordova Collision repair it to look showroom new, they did it in half the time they expected. They were also in communication the enter time about what all the damage was and their timeline for when things would be done. 10/10 Would highly recommend!

Ad
Review №9

They were great even when my insurance was being difficult. I will be usong them again if I every have to have work done.

La
Review №10

This place did a wonderful job on my car, the owner was very detailed about the service provider. Great work, fast and the staff are friendly and professional!

Sa
Review №11

After waiting over an hour just to pull the car around I get bad attitude from Robert. Works on cars and cant even remember what they did. Wont admit to doing something even with having pictures to prove it. Then tells me Im wrong after looking at the before and after pictures. If I could give a negative start I would. Needless to say I do not recommend......... This is about people like you helping the insurance company save money instead of taking care of the customer. But hey I guess they are the ones paying you. Got to make them happy not me.

Lo
Review №12

I took my Mothers car to Cordova Collision Repair and received excellent customer service and the repair restored my Mothers car beautifully. From start to finish, communication was fluid, time frames were met and the final result was high in quality. Additionally, access to their location was very convenient. I was highly satisfied and would recommend them to anyone needing collision repair.

Ch
Review №13

Communication was great. They gave me a walk through with a plan on what they thought was the best way to fix my car. They answered all my questions and gave me updates every step by either text or phone call. Very pleased with the customer service and the completed work.

Ch
Review №14

Utmost professionalism! Top notch quality and years of experience!!

Ha
Review №15

They did a great job on my car

Pe
Review №16

These guys stepped up after we had a bad experience somewhere else. Absolutely, 5 stars from the front desk, to the service guys, to the owner! They exceeded my expectations and I would recommend them to everyone.

Ho
Review №17

Excellent service. It all started with that first phone call. Lynn knew exactly what service could be offered and took me step by step of what to expect and how this would work through insurance. Once insurance set up my rental car, she even knew what time that rental car place closed so we could schedule our time the best. They worked out all the details of the body work through insurance but kept me in the loop along the way. And when I got my car back, the replaced panels looked fabulous. I hope you never have to go through this, but if you do, Cordova Collision Repair at Getwell makes it a simple process.

Li
Review №18

A Straight Rip Off Dnt Take Your Car There No Star 4 Me. Not At All Please For Over 4 Thousand dollar Work #No NO NO

Ta
Review №19

Used them through statefarm. Super respectable, very kind and honest. Q

li
Review №20

Super job.getting our f150 painted

Gr
Review №21

I wanted to personally thank the staff here. I had a bit of a mix up with Herz rental and was dropped off here..well the Hertz office isn’t open here yet. The staff went above and beyond contacting the local Hertz location to pick me up. If they are this great to a lost traveler i can only imagine how great they treat their collision customers. Bravo!! Compassion and great customer service is alive and well.

Ra
Review №22

Horrible communication between staff. Blames the customers. Inaccurate pickup times. Avoid this location!I initially had a great experience starting off at the Cordova Repair in Cordova, TN but since the Getwell location was closer to my home and work, they directed me for repairs there after giving me an estimate and checking the car. The companies dont seem to communicate with each other since I dropped my car off and it seemed to be starting the process all over again with checking the car and getting the estimate and parts at Getwell. I quickly became annoyed with the Getwell location since I called for an update and she could barely give me an update on when the car would be ready. She later called back and explained it would be ready the next day. Unfortunately that day came and she called saying it was ready for pickup, when in reality they didnt even finish assembling the dang car and it was going to be ready between 4:30-5pm not at 3pm when she called. Instead of saying your car will be ready anytime between 4:30-5pm she made it seem like it was already ready to be picked up, and that it is best to come BEFORE 4:30-5pm. The main receptionist Lynn can be nice, but also can look at you like your stupid if youre not understanding her poor communication skills. I just want my car done already and would avoid this location in the future through State Farm.At first I thought I was going to have a better experience with Cody but that quickly went downhill and made the experience worse. And I’m back again to dock yet another star. After given the OPTION of picking up my car that same day or coming back in the morning, they pushed the completion of my car back to the morning and it STILL was not done after I returned that same day I was told it would be ready for pickup. Instead I was blamed for saying I would most likely come in the morning, and that since I was coming back in the morning other cars got pushed ahead of mines. Don’t say you will complete a car and have it on your board for 5pm if you’re not going to have it finished!!! Regardless if I came in the morning or that same day, it should have been completed when you say it will be.

Da
Review №23

My experience was not good. Felt rushed , and management didnt want to go out of their way to help.

Ch
Review №24

They are very polite and professional. They go above and beyond to make sure you feel confident that you’re at the right place. And the results back it up. They did great work. Even washed the car and vacuumed the inside!

Do
Review №25

I took my car here for an estimate. The staff is very professional and the waiting area has a variety of things to do while you wait. They have a 🎱 pool table, a 🎮 gaming console, 📺 television, and much more. I highly recommend this place.

Ra
Review №26

Very fast and great service Im definitely satisfied

Je
Review №27

Real and great people who do really great work. Glad to have found them!

Sh
Review №28

I had a wonderful experience with Robert and Lynn. My car had bottomed out and ruined my front bumper . They fixed it so good that it looks brand new. Best place in Memphis to get your car fixed!

Da
Review №29

Awesome repair and frontend customer care.

Ha
Review №30

The office lady Lynn is very rude and unprofessional. We waited a hour after they told us to pick up. We also had to bring our car back because he forgot to paint the door knob on the door he replaced. It took a whole day to do that. Never again

Da
Review №31

I was only there for a short period of time but they were very nice. Im actually going back to them in a week.

Ji
Review №32

Excellent service and daily communication during repair. Recommended.

Re
Review №33

Very nice

ma
Review №34

Bad customer service

Ta
Review №35

Did a great job on repairs 👍👍👍

Ce
Review №36

Terrible work! Do not take your business to this company.

Ju
Review №37

Wonderful, genuine people. Will recommend to everyone I know.

Ni
Review №38

Super impressed with the speed and quality of Cordova Collision.

Ca
Review №39

Location... Location...

Ka
Review №40

Network of progressive insurance. The worst experience ever. They didnt know they put things in the wrong places until I checked my car at Lexus.

Pa
Review №41

Great experience.

Pr
Review №42

Helpful people.

Sh
Review №43

Very friendly people.

Information
10 Photos
43 Comments
4.3 Rating
  • Address:1831 Getwell Rd, Memphis, TN 38111, United States
  • Phone:+1 901-729-7712
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations