I purchased my 1st ever Mercedes at MB of Manchester, NH. I’ve owned it now for a little over a year and I absolutely love the car. This location has many genuine people that work there in every department. It all started with Phil, who sold me the car. I purchased the prepaid maintenance plan and it’s been exceptional. Michael in the service department is a huge asset to MB and has treated me with the upmost respect and kindness. Stephanie was readily available to help with a misunderstanding and settled it to my satisfaction. Melissa who was probably tired of my phone calls🤣 treated me with respect and assisted me to quickly resolve a concern. I am looking forward to my appointment in a couple weeks for an upgrade to my car. I would highly recommend MB of Manchester to anyone who is looking to purchase a car. My only regret is that I did not buy a Mercedes sooner.

I’ve never had an experience quite like this with a car dealership before. I’m the past I’d rather get a root canal then buy a car. The culture of this place is unlike anywhere else. Emanating from the top starting with the General manager setting the tone the staff can’t seem do do enough for you. The financial manager made what is normally a cut and dry experience a very down to earth process , quick & organized thoughtful and very considerate. The actual sales rep “Chris Tibideau “ made the entire process easy to understand. He is an exemplary employee with great people skills. He couldn’t do enough for me actually demonstrating all the new equipment in the vehicle. I would personally recommend this dealership to all my friends and relatives. George Hark.

They got us in to adjust the sliding door of our new van. Nice waiting area. The tech who worked on the van door explained what had been going on, what he adjusted, and how we might make adjustments in future if needed. Overall, pretty happy with Mercedes of Manchester Service.

Shawn was helpful in the search, sale and delivery of the vehicle I bought from Mercedes of Manchester. He showed great product knowledge and was also a student of what I really needed, and helped me to make the most of my purchase.Even after a previous car, I was looking at was sold, he was quick in finding a better car for meHe was tenacious without being pushy and mirrored my patience in the processI also appreciate the personal touch in a day where so many dealerships have you on auto responder. Shawn was great in following up and professionalGod bless you and give you a great revelation of Jesus love. And prosper your businessThanks again

Great Car! Good Service from Sales. But from there it goes down hill. They over collected nearly $2,000. on Sales Tax. They ordered new plates for the car, when they were told two different times that the plates were to be transferred (so it cost me about $150.00) Had their check to the State for my Sales Tax RETURNED AS BAD CHECK!! State is now charging me fines and interest. It has been over a month and still not fixed, no idea on refund! Promises of call back from management not carried out. Terrible, terrible.

Shawn was exceptional! He took the time to explain the features of the vehicle and was very thorough when responding to my questions. Love my new ride!

Fantastic service when getting a new car! I definitely needed assistance since this was my first car purchase ever and they helped me every step of the way without pressuring me or making me feel like was taken advantage of! Definitely go here if youre looking for a nice new ride!

Worked with Kara, she was awesome! Great service and very reasonable pricing. My first Mercedes purchase definitely a top notch team.

The reception and exceptional satisfying hospitality I was offered and received at Mercedes Benz of Manchester was a confrontation and experience I never ever enjoyed from any other car dealership anywhere.Jamie is one of kind person who made me feel I was recieving family like treatment. Overall, I am extremely Happy and pleased with my interaction with Jamie and Jeff. They provided with a deal which I could not refuse, and they aided and guided me through the complete transaction. And for such, I am again saying, thank you Jamie and Jeff for safeguarding my best interest. I am extremely happy with the car I purchased from Mercedes Benz of Manchester .

An amazing dealership staffed with the friendliest, responsive and professional people that make you feel welcome and are appreciative for my business. They have demonstrated their competence in servicing my car and make the experience enjoyable for the reasons I mention above. Additionally there are the intangible services like having a clean loaner available upon my arrival and returning my car clean. It is my only go to establishment to care of my car and highly recommend it to anyone either interested in a Mercedes or in need of servicing a Mercedes.My continued thanks to everyone there.Jean

Dawn was great to work with and have always received good service. Would definitely buy another car from Mercedes of Manchester!

John with Sprinter was amazing. He pushed on multiple fronts to get our RV ready in time for a family trip. His follow through and initiative is something I look forward to seeing again.Great work by the staff as well. But John was the Allstar this time.Thank you everyone over there.

My experience with this dealership is great. Everyone at the dealership was extremely helpful and cooperating.I bought 2 cars from them,a Prius in 2017and an Audi in 2021.The only reason for 4 stars is they did not disclose initially while buying my second car that they don’t work with DCU anymore.This is unacceptable and should have been disclosed initially, this caused havoc for me and left me running around to get the loan processed from DCU myself in the last minute.

Kara was outstanding helping my boyfriend and I buy his dream care. She was friendly, caring and took the time to make our experience there well worth it. I really appreciate her taking the time to help us with exactly what we wanted. If you ever stop at this dealership and you want great service and someone helpful make sure to ask for Kara!

Service was top notch. Our sales representative Jamie Correa went above and beyond to find us the perfect car in such a low inventory market. The Prices are fair and Phil in finance was great and made the process painless. 5+ Stars for sure. We will be back.

I was given no warning that the parking lot was being torn up on the day of my visit. Access to the building was difficult and messy.The service (B service) on my car was adequate, but I was given no feedback other than everything was OK. I am used to getting more detailed feedback during and after service, such as tire tread depth, brake pad wear, battery life etc.Mike, the service associate appeared knowledgeable.I was given a loaner car, which was clean and performed well. But the parking lot was even in worse shape when I returned the next morning.

This location has always had the best service. Staff is very accommodating and friendly. Getting my car detailed each visit is my favorite part !!

I made the appointment and was asked if I would need a loaner car as it would be a couple of hours so I agreed to have one.When I got there to check in I mentioned to Samantha that I was told I could get a loaner. She very rudely told me they no longer do this service and besides my coverage doesn’t cover a car anyway! I told her that I did not need the attitude and I was just saying it was offered to me so I had made plans to do errands while they serviced my vehicle.I guess I’m not quite sure why I pay the extra a month for my vehicle only to find out it only covers oil change once a year and wipers along with a free attitude 🤷🏼‍♀️

From the minute I first walked in the door, everyone was friendly and offering to help Chris was by my side throughout the entire experience. I ended up buying a car from him! I anticipate a long relationship. With Chris and Mercedes

Coming from a person that works for another dealership the experience was great. Got my first car there great experience buying if you stop at this store and need a responsible sales rep you have to work with Len Bellacicco he’s great personality is great follow up is great he’s patient he’s the definition of a professional give him all your business. Also would like to thank Dennis Wilson the service and attention to detail is exceptional keep up the good work. Thank you.

Excellent service! I brought my vehicle in for state inspection and routine maintenance. During the review of the service paperwork a billing error was identified, the advisor fixed the issue promptly. I received a loaner and requested a specific time for my vehicle to be ready which they actually met. I appreciate that they were able to work around my hectic schedule. I am very pleased with their service and will continue to bring my business.

We have been long time service customers of Mercedes-Benz of Manchester across four different vehicles and always drive away satisfied at every turn. Samantha Tringale is terrific to deal with and her client focused style is awesome. Great experience from start to finish.

I’ve been looking for a truck as a homeowner and the Toyota Tacoma fit the bill. There was a perfect model in the Prime Motor Group inventory, but it was in Saco Maine! Shawn helped get me into the truck of my choice and he even took the time to get the vehicle for me and bring it to a more convenient location for MY benefit (Manchester). The paperwork was quick and easy. This dealership and team are fun, personable and will go above and beyond to help you get you what you want to YOUR satisfaction. Mercedes-Benz of Manchester, its WHERE ITS AT!! ;-)Happy Customer

Amazing from start to finish. The entire Mercedes of Manchester team is top notch! Extremely knowledgeable, friendly, and helpful. Thank you Dennis, Shawn, and Jeff! A day I will not soon forget!

Alejandro understood our need to trade our current vehicle for a 3 row one and worked diligently to find us an option that worked for us. He was attentive and polite at all times, would highly recommend to stop by and ask for him if you’re in the market for a Vehicle.

We are very happy with the service we receive at Prime MB in Manchester. Diagnostics are easy to understand, and estimates provided prior to fixing any problems. Jon, our customer service rep was very responsive to questions and followed up after the repair to see how everything was. We would recommend Prime in Manchester to any Mercedes owner for quality work and superior customer service!

One of the MB dealers I tried to work with. At the start the salesman was informative and helpful with the model I was searching for. Unfortunately with the current market it is difficult to find a exact model and they sent over many(too much sometimes) phone calls and texts with close match ups.When I actually found a model I wanted to see on their lot and even buy on the first look, I forwarded them the stock numbers. I never heard back from them and that was a week ago.Edit: dealer trying to put the no response on me by saying that “hope you didn’t think we forgotten about you and are still looking for the right car for you” after a week of nothing. I supplied the stock numbers I wanted to see and didn’t ask updates for any cars in the pipeline.

I have good experience with Jon I go for 5 stars

Great service and process from start to finish. Alex our salesman was amazing. He was friendly, curious and understood our needs. He was not pushy and understood our need to talk as a family during our purchase. I would recommend this dealership to anyone looking for a quality experience and vehicle.

I have always been impressed with the Service Department at MB of Manchester. Most recent visit, Michael was outstanding and just seemed to go the extra mile to address questions and provide realistic recommendations. He is a gem and hope he is appreciated by the Dealership.

Service is awesome and the people who work there are amazing.

Jon was fantastic. He always kept me up to date on what was happening with my vehicle. He will always get my business!!

Kara is so great to help us purchase the GLS 450. We trust her very much and bouhgt the car quickly. She is nice, knowledgeable and patient.

Last week my fabulous 2013 GLK 350’s 3 screens went completely dark even though the car started and was drivable…Totally weird! Immediately I called Mercedes of Manchester. From the first moment I called…the service has been extraordinary. A special shout out to Dawn…in a customer service industry, you truly brought your A game to assist me with my car problems and you even made me smile with your kindness. I picked “Ruby” up today…THANK YOU Mercedes of Manchester for reminding me why I drive and LOVE Mercedes!A grateful customer!Catherine

Mrs. Dawn and her team surpassed my expectations because i been servicing my Mercedes at the Prime Mercedes-Benz in Scarborough Maine and I had to return the car like the only 3 times I serviced it with them every 4 or 3 month because i just feel something was wrong and they kept telling me everything looks fine. Last time i serviced it was this past February. But Once i dropped to the Manchester dealership, i got even emailed the full report and now the car feels like a brand new... definitely going to service with them in the future...

Mike Smith, service advisor was excellent; thorough, attentive with a great attitude. My experience was pleasant while expedient! Recommend anyone in the area, in need of service consider bringing your Benz to Mr. Smith.Thanks, again!

An amazing experience as always. I have been working with the entire team here for many years. From sales to financing to service, the entire staff is professional in every way.Michael Cramer is an outstanding service advisor. His attention to detail for all my vehicles is unsurpassed. My vehicles always receive top notch service and are even completed before the scheduled pick up time. Would never go anywhere else. I will always purchase Mercedes vehicles and service then here

Pretty extensive list of things I wanted done. The loaner was provided immediately. Check in with Samantha was quick and efficient. The Service Mgr. S. King has put together a strong team. The work was performed perfectly. I have had service with them for eleven years..three different cars. Just top notch

Great to deal with, especially considering the current market conditions. My sales associate was very helpful and also able to support our specific timing needs.

We absolutely loved working with Phil Bova in finance and Jamie in sales and everyone here. It was a smooth and easy process. We couldn’t be happier! We got exactly what we wanted and it was an easy process. I highly recommend them! We got exactly what we were looking for with five star service! 👍🏻

We brought our 2016 GLE350 in for a diagnostic test regarding a problem with the car. They were only supposed to have time to do that, but ended up fixing it which was great! However, trying to get through to service for the status was a bit of a struggle, but finally got a return call at about 3, which was fine with the great news. The complaint that I have is that I asked if there would be someone who could take a look at a simple mistake, made by Manchester, and quickly redo it. We have been unable to use our switches in the drivers door for the seat positions for months. As it was right there, I felt okay asking. I had planned to add that to the list when the car went in for repairs, but the repairs were done without our knowledge. I was told that it was no problem and that they would take care of it. When the car was picked up, nothing had been done and no mention made. My husband was driving away when he noticed it. Now we get to go back for that???? So annoying.

My first visit to Mercedes-Benz of Manchester. Excellent service for my Winnebago View’s sprinter chassis. I would recommend them if you need service.

I had a very seamless interaction with the service department at prime. They did everything they said they would do and they did it right on time and kept me notified as to the status of the warranty repair being done. Jon was really on top of things and didn’t hesitate to honor my request at any time. Thank you very much for your help and your courteous service

Highly recommend shopping for a car at Mercedes-Benz in Manchester. These people treat you like family from the time you walk into the place until you say goodbye. Had service done yesterday and they are always smiling and very kind! Mike went above and beyond to make sure I was happy with the service I received. Thank you Dennis for taking great care of me during this service!

Mercedes-Benz of Manchester service department has always accommodated my schedule, followed up post service or repairs, as well as attended to my vehicles maintenance so that they are running at their best. Special kudos goes out to Sam for her professionalism and customer care.

Very efficient, very pleasant staff. Mike was helpful and took care of service that car needed. Thanks so much!

Extraordinary customer service and timely execution!

I had a great experience, Mike in service was wonderful. I don’t like to have to have my car serviced but this team of people make it very enjoyable. It is nice to see a business that recognizes the value of good customer service.

Great efficient service every time!

Thank you to the team of Mercedes of Manchester!From Phil in finance, Chris in sales, to the all star service team of Stephanie, Mike, Mike, Oscar, and Kieth — this group has consistently delivered first class service and support for my growing fleet of Mercedes Benz premium vehicles.It feels like family every time I go over there — and they have earned my trust. I feel blessed to be part of the Mercedes family and this type of service lets me know that I am in the right place.On behalf of our entire family, thank you all very much. I look forward to continuing our relationship moving forward. See you soon!Best,Walley

This is my second buying experience at Mercedes-Benz of Manchester and I have to say I truly lucked out by having Alejandro Jaime as my salesman on both occasions!!I live in NY and certainly have MB dealers that are closer then my 3+ hour drive to New Hampshire; but the attention I received as well as the fairness of the deal not to mention a great finance guy to wrap up the money aspect made me glad I chose to go back to see Alejandro again!5 stars aren’t enough!! Mercedes Benz of Manchester is lucky to have a salesman with as much integrity as Alejandro!!

Excellent service from Samantha in the service dept. Pleasant and professional, what u would expect from MB.

We had one thing after another happen with our vehicle we purchased from them used. Within 6 months of having the car, we needed to replace a leak in the roof, brakes and rotors and tires. The car we traded in, they never took off our old license plate so we started receiving toll tickets weeks after we no longer had the vehicle from other states we didnt even live in. Once speaking to the GM after debating almost everyone on the chain of command, we FINALLY got some sort of resolution today. He went and took care of our issue on hand, agreed that our request and frustration wasnt without warrant. He made me feel heard and appreciated as a customer.

Caven and Phil were extremely helpful and patient. We arrived late in the afternoon to make our purchase. They stayed well past normal hours to accommodate us. And even though I imagine they were anxious to go home, they answered all of our questions calmly and thoroughly.

Made appointment well in advance, was told would have use of a loaner. Got to appointment told no loaner available Id have to wait for one. Told them had appointment had to leave in under an HR. One hour and 15 min later I had to hunt for service tech to tell him I needed a car now to make my appointment, only to be told hed look into it. Another 10 min later (seeing him walking back and forth) I was told it was ready Ill go get it and we wont do the car wash. Missed my appointment. Not even an apology.

Went in looking for a car and met with Jamie Correa who did an excellent job helping me, unfortunately the next day he was not working and whoever I spoke to talked to me like a joke and downgraded me and even made slick comments about the vehicle I drove in the parking lot with. That office needs more Jamies

Michael in service was genuine and professional! Thank you for the pleasant experience with a not so pleasant circumstance! The service department was quick and courteous! Altogether a great team!

Fantastic service by Mike Cramer, from the arrival time to finished completion the team at Prime Mercedes provided everything I asked for in a timely fashion. Even diagnosed a problem I was unaware of. Appreciate all you to do keep my family safe on the road.

Shawn was very knowledgeable and professional. He was able to answer all of my questions. Shawn never left me wondering what was going on, he always kept me updated on how things were progressing. I would work with him again.

Michael was extremely efficient in getting my car, paperwork and a loaner completed for a regular service appointment. It was smooth and quick and I was on my way.

From start to finish, Michael and the team over @ Prime Mercedes did a terrific job working on my vehicle. I especially appreciate the extra effort Michael took to get the majority of the repair cost to be taken care of by my 3rd party warranty-I understand this is not always an easy task. Bringing my car in for service at the dealership can be expen$ive, but my experience @ Prime has always been great. Thanks Michael and team!

Micheal was great and super helpful! He was able to break everything down for me and get all the information I needed.

Consistently a great customer service experience when bringing my wifes car in for service.

My experience was mostly good other than some confusion getting an update at the end of the day. Samantha was awesome and had a nice loaner car ready for me when I dropped my car off.

Service here is top notch I have never had a problem and always provide a nice run down of suggestions for your next visit with no hassle.

Wonderful experience from start to finish. Chris was extremely knowledgeable about my vehicle and answered all questions I had. Highly recommend this dealership!

I was in the market for a new car and tried a lot of dealers but Mercedes of Manchester really stood out for how easy it was. I emailed about a car and Kira responded within a day with all the info I needed. It ended up being a pretty rare car so we talked about the options. She was incredibly patient and we looked at a lot of different vehicles discussing the pros and cons of each until I made my final choice. She was open to what they had available and even offered to order me what I wanted.No pressure just a very consultative process where she used her expertise to help me find exactly what I wanted. I tend to buy a new car every year and this was the absolute best experience Ive ever had. Even in the middle of delivery when I had to take a zoom call she just rolled with it. It was service at a level beyond my expectations. To top it off this wasnt even a very expensive car so I know the service is just that good all the time.Next year when its time to get a new ride Ill likely order one but I know who Ill be ordering from. Thanks Kira and Mercedes-benz of Manchester for a really great experience and perfect truck.

I know this dealership for the past 5 years, from beginning they use to be nice and helpful but for the past year I can say that this is the worst MB DEALERSHIP EVER I BEEN. I cant say that everything its really bad there, but talk about costumer service if I can give -5* I will do it. They dont even let u talk, when u talk to them nice they dont even listen to you, but when you start to be mad and raise your voice they are telling you to “ get out from the shop “ I use to spend thousands of dollars with them and now I think I will start working with Herb Chambers. The worst costumer service in my entire life.

The service was quick and efficient. I enjoyed a loaner Mercedes that I think I may lease in the future. As usual I appreciated the car wash and vacuum. Thank you so much!

Great service. Great experience with a friendly and professional service advisor. Exactly what I expected.

Great sales people. Very friendly, and not pushy. Really enjoyed my buying experience.

This has by far been the best in class when it comes to service. The sales team (in particular Jaime Correa) is phenomenal. I got my car delivered to my house at 11.30pm on a Saturday night. Jaime went above and beyond to make this happen and personally shook my hand 250 miles away from Manchester, NH. Can’t sing enough praises! Real class act!!

When inquiring about the car I was interested in I got a quick response, all the information I needed and was provided test drives as many times as I needed. The service was prompt and no hassle. Cavan and Jeff made my first car purchase a breeze with no worries and allowed me the time needed to make the best decision.

From the moment you pull into the garage bay until after you pay the invoice, everyone greeted you with a warm greeting. Check-in process was thorough and quick. Vehicle was ready at the time promised. The service appointment was only for a state inspection. I casually mentioned in passing about how the vehicle was performing in slushy road conditions. Mike, the service advisor, proactively determined the potential issue, explained it and included a quote for two new rear tires for a future appointment. He showed genuine concern for my safety and that of how the vehicle should perform. Excellent service department!

Had a great experience while purchasing my car. Very nice people. Tyler and Jeff were very helpful and accommodating. I highly recommend this place!

I want to thank Sam,she very professional and got car going and back fast,kept me updated and lete know when done.Ty again

Very helpful and no pressure. Typically a used car experience is unpleasant but not here. They treated me as if I were buying the most expensive car on the lot. I highly recommend this dealer and the salesman Len who made this very easy for me in combination with Phillip in finance. I am truly thankful for their help in the car buying process.

I left my car for a tire change and battery replacement.The service was done in a very good manner.However, The car returned with a couple of chips in my windshield, which did not seem to have been there when I left the car.When consulted the representative, she informed me that they were from earlier but I hadn’t noticed it, she recommended me to contact my insurance to replace my windshield

Mike Cramer is an outstanding representation of what gear customer service means!Always helpful and friendly.Exceeded my expectations again!

Great service visit but when they dropped my car off I had one bar of fuel and I live 10 miles from the nearest station. I made it but it would have been nice if they’d have gassed my car and charged me accordingly. Samatha was great and otherwise all good.

Always receive excellent service from the staff, start to finish. Highly recommend the service at this dealership.

The perfect example of excellent customer service. Everything from the staff to the facilities was absolutely exceptional. Service report afterward is extremely in depth and helpful.

My experience was more with the salesman ‘Phil’. I have to tell you that he’s a superior salesman. Honestly I wouldn’t say that because I seriously hate buying cars. He was very compassionate to my situation and did what he could to make me happy. I feel like Mercedes Manchester Prime needs to know this because without Phil and his “it’s gonna be ok” and his commitment to what I needed -I may not have bought. It was the “best experience” I have ever had buying a vehicle. I honestly feel like we are friends now.. Go see PHIL. And BTW. I do love my new car. And a shout out to “Dawn” in the service Dept. She as well is an asset to PRIME

Alejandro was phenomenal to work with. He was very pleasant and helpful when it came to ensuring we purchased the vehicle we wanted and explained how everything worked after the sale was completed. I would recommend his service to family and friends.

It was a fast and pleasant experience. I worked with Alejandro on my purchase. I picked up my new car over the weekend and had a member of the team spent quite a bit of time with me showing how everything worked and ensuring all my questions were answered. I would definitely recommend Alejandro Jaime and the team at Mercedes of Manchester

Great experience. Love my car.

First off I was late for my appointment and when I called to let them know, they were more than understanding. When I did arrive I was welcomed with a greeting of good morning and a smile. I was brought to the service counter where I was greeted by Michael Cramer. I had a laundry list if items that needed to be looked at, and he was extremely patient, helpful and kind also extremely thorough which is very important to me. Thank you.

Jon (and the rest of the service team) did an excellent job!

Great service. I had some warranty work that needed to be done and left my RV Sprinter on a Sunday night without an appointment. They worked on it immediately and had it ready to go Monday. Jon was great to deal with and answered all my questions with very informative answers. A pleasure working with him which is more than I can say for most dealerships.

Samantha was very professional and helpful! After my service was done, she took the time to review the report with me. Great experience!

I had a great experience today at Mercedes of Manchester, NH. I entered with a trade in around noon and was out with a CPO around 3pm(on a Saturday). All the staff were friendly, knowledgeable and most importantly - quick! I worked with Christopher Thibodeau and would gladly point anyone his way for future business.

I give five stars to Dawn in service. She is super nice and helpful. I would highly recommend asking for her when you need service

Excellent customer service, client attention, and Fast process. Shawn couldn’t be more patient, professional, and friendly during the entire process; they got me the car I really wanted. I strongly recommend Mercedes Benz of Manchester NH.

I have been bringing my car here since I bought it. The service is excellent and the people are friendly. They go above and beyond.Thank you MB of Manchester-Scott

Thank you to Alan, Shalina, and the entire staff at Mercedes Benz if New Hampshire for making my trip from Connecticut to New Hampshire a great experience. I was able to get my dream car financed and delivered all in one afternoon and still make it home for my fathers 83rd birthday!! Awesome staff, knowledge and experienced.

Absolutely great service at the Prime dealership.Jon was very helpful and got the crew to get my Sprinter in and out and back to me in short order so I could get back to work.Great job guys,as always!

Mike Cramer was superb! His attention to detail and clear communication was second to none. We’ve been clients for many years and always receive top notch service! Well done again!!

Excellent sales and service dealer. Stephanie is an excellent service manager, capable, responsive and wonderful to work with. Outstanding dealership.

Brought my car in for service and received great service! From the polite young men who greeted me to the sweet cashier on the way out. Samantha was my service rep and she was very friendly and very efficient!!

Very poor quality control. When I picked up my 2018 E400 coupe after routine maintenance and rim repair the rear wheels were still covered in some white gunk that must have been from the rim repair. This wasn’t a few spots, it was the entire rim and tire. Don’t know how anyone could have missed it if they have any kind of final quality check of their work! Then driving on the highway felt like the wheels weren’t well balanced. My prepaid service is used up and I will be finding another place to have my vehicle serviced!