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Kelly & Co. Florist
253 Charter Oak Road Bldg A, Lexington, SC 29072, United States
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Kelly & Co. Florist
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Fr
Review №1

DO NOT BUY FLOWERS FROM THIS PLACE!We are from out of state and ordered flowers from Terrys Florist that were for some reason arranged and delivered by Kelly & Co. We specifically requested that they were to be delivered in the morning and were told that that would not be a problem. All morning we waited, but no flowers. After 12 noon I received a call from Kelly & Co Florists asking if flowers arrived, I replied that they did not and why were they calling? The person said they couldnt reach their driver. At this time, I had no idea that the flower delivery in question was my order. When they finally arrived after 2 pm the driver left them at the door and when the door was quickly answered, the driver was leaving. Not only were the flowers late, but they were wilted! These were flowers for my mothers 95th birthday. I was so embarrassed and humiliated when I saw my pitiful flowers next to flowers my cousin sent that were gorgeous and from another florist, obviously. Attempts to get a refund and replacement flowers were unsuccessful even though a review on Terrys Florist website said that they did both. When we called Kelly & Company they took no responsibility for the flowers they delivered. They said we had to contact Terrys Florist, even though Kelly & Company arranged and delivered the flowers. We were told that they received the order via Ftd, but in contacting Ftd, they had no record of sending Kelly & Company the order and in fact their Ftd account has been suspended by Ftd. Still disappointed and frustrated. This was to be a joyous day for my mother, but Kelly & Company made it a disaster!UPDATED BASED ON OWNERS REPLY:The owner misses the fact that Kelly & Co MADE the floral arrangement that was delivered by them wilted.! TAKE RESPONSIBILITY! Also FTD was the one that told us that they had no record of the order being sent to Kelly and their account was suspended. If the owner has a problem with that information, he should talk to FTD.I do have a question for the owner. If I placed my order at my local florist STORE and They sent the order through a wire service called FTD., do I still get a wilted arrangement made and delivered by Kelly & Co???

Ca
Review №2

Best florist I have ever worked with!!!! My wedding flowers turned out better than I could have even imagined!!!!!!

C
Review №3

This floral shop over exceeded our expectations with the most beautiful arrangement we requested. We asked for the florists choice on an arrangement and they rocked it!! Flowers are super fresh and gorgeous and delivery was quick. Thank you so much!!

De
Review №4

The flowers were exactly as pictured, even better! My first time using Kelly & Co. Florist and I will definitely use them again. The flowers were gorgeous!

Co
Review №5

My Son & Daughter in-law live 15hrs away & in NYS & used Kellys to send me flower arrangements talk about BEAUTIFUL ❤️

Kr
Review №6

Kelly and Co. is amazing! I ordered flowers for a friend who just lost her mom and they delivered them 2 hours later! The flowers were beautiful, just like the picture! Thank you so much!

T
Review №7

Antoine, thank you very much for making a last minute corsage for my sons senior prom! You went out of your way to accommodate a last minute request when so many others refused with more time! Support your local businesses! I’m glad we did and you certainly gained a customer. I would also like to say that Antoine was kind and great customer service goes a long way!

De
Review №8

I recently hired Kelly & Co to make a birthday arrangement. I shared some photos of what I was interested in and they made it happen! Antoine took lots of time to communicate with me to make sure I got exactly what I wanted. I never felt rushed or pressured. There was no effort to “upsell”. Antoine double checked everything to make sure everything was right. My mom was ecstatic with her arrangement! When she sent me pictures, I was floored! Not only was the arrangement gorgeous but the quality and freshness of the flowers were top notch! The effort and value put into the arrangement for the money spent was incredible. You could really tell a lot of thought and talent went into it. I, shamefully (shop local!) had been looking at some of the online florists prior to calling Kelly & Co and I truly believe I would have spent close to 1.5 or 2 times the money to get something similar from one of those services.I’m so happy I made the call to Kelly & Co. For the amazing customer service, value for the money, thoughtfulness, and gorgeous product, I’ve definitely found my go-to florist!

Th
Review №9

Antoinne has a wonderful history in the floral and event industry. He is passionate about his craft. We were thrilled to have him decorate our arbor for our recent open house and look forward to working with him again as our preferred local florist for our venue.

Me
Review №10

I ordered a Mother’s Day bouquet online as my mom has recently moved from Florida to Lexington, SC. Not only are the flowers GORGEOUS with an amazing selection of blooms and buds to bloom in the days to come, but I got the complete local treatment even after making a contactless, faceless, voiceless online order!!! My mom adores the flowers, as do I, and we have daily photo updates planned as the lilies bloom and roses open. She was just thrilled when they were delivered. Thank you, thank you, thank you ❤️

Am
Review №11

Although customer service was great on the phone, I’m disappointed in the arrangement that was sent. Ordering from out of state I could only go by reviews. I asked for a few things, a beautiful arrangement with no pink, I told them her favorite color was blue and no lillies. The arrangement she received had no blue at all, pink spray roses and a mix of greenery that made it look like an arrangement of leftovers. It also was smaller and sparser than I would have expected for the price I paid, confirmed by a friend that owns a flower shop here in MD. I went out of my way to cancel an order I made with an online “order gatherer” to ensure my money made it to a real brick and mortar shop without fees taken away by the order gatherer. In the future, I will choose another shop to send flowers.

Be
Review №12

I live in Las Vegas and wanted to send my mom flowers on her birthday which was also on Mothers Day. Being across the country, Kelly and Company made it really easy for me to make this happen. Very satisfied with the flowers and my mom loved them.

Da
Review №13

Communication and accommodation for my delivery was Awesome! The flowers are beautiful and super fresh!! I would highly recommend Kelly and Company Florist to anyone looking great customer service and pretty good value!

Ma
Review №14

Kelly & Co is a family owned small business, and they truly show all their love and efforts in their work! Kelly & Co did my wedding flowers and they were absolutely perfect. Antoine is wonderful to work with and talented! Definitely 10/10 recommend using them for any of your floral needs!

Bo
Review №15

I loved the arrangement! My wife was overjoyed by the beautiful blooms! The delivery was timely and professional. I will be ordering more flowers from Kelly and Co Florist in future!

Ch
Review №16

Kelly and Co Florist go above and beyond with their arrangements and customer service. Antoine is amazing, a true gem and game changer with his craft and expertise! The experience was fantastic from placing the order, to the delivery, and most importantly the arrangements were to die for! I highly recommend Kelly & Co and will continue to use them for all my future needs! You guys are rockstars!!!

Ga
Review №17

My flowers arrived so quickly and were even more full and beautiful than the photo!! They last so much longer than expected! Highly recommend!!!

Ch
Review №18

Ordered two arrangements recently for separate occasions. First was the birth of our first child, and the second was when she had an overnight stay at the children’s hospital, and Covid rules would not allow more than one parent. When it’s important to you, or involves someone important to you, make sure you buy flowers that say the same. 5 stars to Kelly & Co!

La
Review №19

Antoine is very easy to work with and is very helpful when making your choices! Would highly recommend working with him!!

Bi
Review №20

Always the best customer service and the prettiest floral arrangements...they deliver too! You just have to see what Kelly & Co. has to offer. They will not disappoint.

CJ
Review №21

The arrangement was gorgeous and they even responded quickly with a question I had. We will definitely use them again!

St
Review №22

Great customer service, very easy to communicate with. Flowers were beautiful! Very happy wife!

Pr
Review №23

Excellent floral arrangements put together with a lot of love and thought. Pleasant atmosphere and very hospitable hosts. This is my go to place for all things - flowers ! Thank you guys !!

Ch
Review №24

Customer service was absolutely outstanding! I was very pleased with my arrangements, they treated me with a great amount of respect and I really appreciated the patience they had with me and all the other customers! Highly recommended!

Je
Review №25

Recently used them through FTD. I did not know about them previously but after seeing the arrangement, I will definitely use them in the future!

Ti
Review №26

Kelly and Co florets is knowledgeable, friendly and they have the fresher flowers in town. Perfect for the holidays or just an I love you! Highly recommended!

Ke
Review №27

I ordered some flowers and they were sooooo beautiful!

St
Review №28

Professional & friendly service.... Amazing floral arrangements that are breathtaking.... Attention to detail and care for your vision ... I definitely will work with Kelly & Co. again!!!

Na
Review №29

We received some beautiful flowers from Kelly and Co upon my mother’s passing.

Le
Review №30

Gorgeous flowers from an outstanding florist! Highly Highly Recommend!

Fe
Review №31

Excellent customer service!!! Very helpful, patient and kind staff.

Information
20 Photos
31 Comments
5 Rating
  • Address:253 Charter Oak Road Bldg A, Lexington, SC 29072, United States
  • Site:http://kellyandcoflowers.com/
  • Phone:+1 803-638-4800
Categories
  • Florist
  • Event planner
  • Gift basket store
  • Gift shop
  • Wedding planner
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–12PM
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Planning
  • Quick visit:Yes
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